Fast and Affordable Online Technical Support for Austin IT Networks
Urgent Phone Support for Austin NetworksFor businesses in Austin or anywhere in Texas, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's online support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to resolve the majority of network problems rapidly. This lowers immediate expenses since solutions use up fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization saves even more in indirect expenses by minimizing or avoiding network downtime and associated losses due to business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced remote consulting expertise is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the support that you receive. Unlike many online support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor fixes manage to turn into substantial invoices. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested processes which allow the maximum level of efficiency for remote technical support and troubleshooting for information systems of any size. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to access your company's computer system remotely without compromising corporate security.

Progent's advanced customer support database system includes comprehensive documentation describing all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of services delivered to each Progent customer by every engineer. This archive of issues and solutions is organized as an easily accessible proprietary knowledge base that permits Progent's online support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and formal partnerships with major technology companies including Cisco and Microsoft open up additional massive support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote service specialists can determine the best solutions quickly.

Remote support provided by Progent to customers in Austin and throughout the state of Texas include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows customers to complete critical projects economically and on time. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the resources to assemble and manage an in-house Help Desk Call Center but who need quick communication with a reliable Help Desk Call Center with proficient telephone assistance plus the ability to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent supplement to your current Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to handle complex network problems, or be ready in hectic situations when your ordinary support engineers are too busy.

    Progent's Call Center staff of seasoned network professionals provides your clients in Austin or anywhere in the state of Texas immediate assistance from a large support group with substantial background offering telephone-based support and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a crucial driver of business success, and Progent's target is to fix instead of merely document IT issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote and in-depth engineering support and training in special application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft applications including CRM, MS Project, Microsoft Word, and MS Office Excel. To learn more concerning Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Austin, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so your computer maintenance is proactive rather than reactive. By uncovering looming trouble spots before they grow into full-scale emergencies, automated monitoring can avoid stressful and expensive service failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Windows systems, or environments that support a combination of OS platforms.
How Your Austin Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based assistance with Windows, Apple Mac, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Austin or throughout the state of Texas, Progent's online computer support specialists are ready to provide effective and affordable system help the instant your organization needs it. Long experience providing online technical assistance has earned Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Austin business deals with a regular independent support technician or employs a full time IT staff that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to address unexpected system emergencies or especially tough integration problems.

Benefits of Progent's IT Support for Organizations in Austin
Progent's online network troubleshooting services enable your Austin organization to have the benefits of on-call, world-class network support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic value by being increasingly reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    With most organizations in Austin or anywhere in Texas, local computer service resources, whether represented by outside consultants or an in-house IT staff, can handle typical technical issues. On the other hand, major troubles may strike when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your onsite support personnel. In these situations, Progent's online service specialists give you a convenient, quick, and economical way to supplement your regular help and to transfer valuable information to increase your ability to deal with downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller businesses often depend on individual freelance service providers. Although independent service people have less overhead than big consulting companies and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of fallback personnel may force your company to wait for assistance during an emergency. As your business grows, network downtime and problems with critical applications become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of backup service expertise to make sure your network stays up and running.

  • Build a Scalable Basis for Seamless Expansion
    Businesses typically begin with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. As a company grows, stability and scalability problems can impede the productivity of the organization. These poorly built systems need careful assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to meet vital business demands and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller organizations require guidance and technical training to negotiate an increasingly complicated maze of technology options available for promoting business success and improving efficiency. These companies hardly need a network engineer who is attempting to earn a commission on a certain vendor's technology. Network consulting and product selling can result in a scenario where the proposed solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align IT consulting with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of IT knowledge, refined support software, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Full Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 integration, Windows 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server migration, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you owe only for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick repairs so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted independent consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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