Fast and Affordable Remote Technical Support for Austin Computer Systems
Urgent Online Help for Austin SystemsFor businesses located in Austin or anywhere in the state of Texas, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the services of CISSP-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's online support experts provide excellent leverage because they possess the real-world background and are equipped with the advanced technology necessary to solve most information system problems quickly. This lowers direct expenses since solutions use up minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company saves even more in incidental expenses by minimizing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially important for businesses that rely on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. Unlike typical remote service companies, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate situations where speedy. minor solutions manage to end up as large bills. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven methodologies which allow the highest level of efficiency for online engineering help and troubleshooting for information networks of any size. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to interface to your company's network without compromising network security.

Progent's powerful customer support database application keeps comprehensive documentation for all service that Progent's clients have received. Progent's team consultants have the benefit of the details of all help provided to each customer by any Progent consultant. This archive of anomalies and repairs is organized as an easily exploitable internal database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional extensive technical databases and permit priority access to vendors' in-house product engineers so Progent's online service specialists are able to find the best solutions in the least time.

Online support offered by Progent to customers in Austin and anywhere in the state of Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the world's leading corporations. The ProSight portfolio of outsourced network management services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing charges for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology allows customers to execute major projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing support services are a convenient solution for organizations who lack the resources to create an in-house Help Desk but who need fast response from an effective Help Desk with professional phone support plus the ability to escalate complex tasks to advanced consultants.

    Progent's Help Desk Call Center consulting support can support you in creating an efficient new Call Center or improving your current one, identifying or modifying Call Center software to meet the particular requirements of your business, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center resources during high-demand events such as software transitions, mass updates, or installing new business software.

    Progent's Call Center staff of experienced network professionals offers your computer users in Austin or anywhere in the state of Texas rapid assistance from a reliable support group with years of experience delivering telephone-based help and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a key driver of business efficiency, and Progent's policy is to solve and not just document technical problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group can supply online and in-depth consulting support and training in specific application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, programming, and training services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Austin, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your business so your IT support is proactive rather than reactive. By spotting emerging trouble spots before they expand into full-scale emergencies, automated monitoring can head off stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks powered by a mix of platforms.
How Your Austin Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Austin or anywhere in the state of Texas, Progent's online computer support specialists are ready to provide professional and affordable system help whenever your organization requires it. More than 15 years of providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Austin organization has a local independent consultant or maintains a full time IT staff that know how to handle day-to-day network problems, Progentís Microsoft certified consultants can still provide an easy and transparent remote extension of your local resources in cases when your regular service personnel either lack the time or the expertise to deal with unexpected network emergencies or especially complicated integration problems.

Features of Progent's Online Network Support for Austin
Progent's phone help, Internet-based troubleshooting, system security expertise, and network administration services offer businesses in Austin or anywhere in the state of Texas the greatest leverage for your support budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk outsourcing support and network administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical background, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, in the trenches of IT service, performing a broad range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person visits per minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be tempted to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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