Immediate Remote Technical Support for Austin Networks
Immediate Remote Consulting for Austin SystemsFor companies located in Austin or anywhere in the state of Texas, Progent provides remote support for networks based on Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to handle advanced security design and troubleshooting jobs.

Progent's online support experts provide exceptional value because they possess the real-world background and have access to the advanced technology required to resolve most information system problems quickly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your organization saves even more with indirect expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is particularly important for businesses that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you pay just for the support that you receive. In contrast to typical online service companies, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and clean model for billing do away with situations where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized technologies and field-proven processes that allow the highest degree of effectiveness for online engineering help and repair for information systems of all sizes. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's remote service group to link to your network without compromising corporate security.

Progent's powerful service database application maintains thorough documentation for all support that Progent's clients have received. Progent's team service personnel have the benefit of the details of assistance delivered to every Progent client by any Progent engineer. This history of trouble tickets and fixes is organized as a conveniently exploitable proprietary knowledge base that allows Progent's online support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft open up other extensive technical knowledge bases and allow quick access to manufacturers' internal support staff so Progent's online consulting specialists can arrive at the best resolutions quickly.

Remote services provided by Progent to customers in Austin and throughout the state of Texas include:

Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are intended for companies who don't have the resources to create an in-house Help Desk but who want fast access to a dependable Help Desk with professional phone assistance as well as the expertise to escalate complex tasks to advanced consultants.

    Progent's Help Desk consulting support can assist you in creating an effective new Help Desk or improving your existing one, identifying or enhancing Help Desk software products to handle the particular demands of your company, or providing temporary phone support staff to supplement your existing Call Center group to deal with demanding events such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants gives your customers in Austin or anywhere in the state of Texas rapid access to a large support group with years of experience providing phone help and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's charter is to earn the Help Desk the reputation as a major enabler of company performance, and Progent's aim is to resolve instead of just track network issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts staff offers online and in-depth engineering support and education in special application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, Project, MS Word, and Office Excel. To learn additional information about Progent's expertise, customization, and education services, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Austin, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so your network support is proactive and automated. By exposing possible issues before they expand into downtime, automated monitoring can ward off disruptive and costly network failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Windows networks, or environments that incorporate a combination of operating systems.
How Your Austin Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online assistance with Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Austin or anywhere in the state of Texas, Progent's online network support specialists can provide effective and cost-effective system help whenever your organization has to have it. Long experience providing remote repair services has led to Microsoft Gold status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while eliminating the expense and lost time associated with in-person support visits.

Even if your Austin office relies on a regular freelance consultant or employs an in-house IT staff that know how to handle ordinary computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to address unexpected network emergencies or especially complex integration problems.

Benefits of Progent's IT Support for Companies in Austin
Progent's remote technical help services allow your Austin business to enjoy the advantages of on-call, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your information system will derive added strategic value by being more reliable, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your local support resources
    With most companies in Austin and throughout Texas, local computer service providers, whether consisting of outside consultants or an in-house IT staff, can deal with the majority of network issues. However, serious problems might occur when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your local service personnel. In these cases, Progent's on-call service professionals give you a convenient, fast, and affordable solution to augment your local help and to convey useful information to improve your capability to deal with future problems locally.

  • Less Reliance on Individual Service Providers
    For IT support, smaller businesses commonly depend on independent freelance service providers. While freelance service people carry less overhead than big consulting firms and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of reserve personnel may require your business to wait for assistance during an emergency. As your business grows, network unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of backup service experts to make sure your network stays up and running.

  • Create a Scalable Basis for Seamless Expansion
    Organizations typically begin with an IT architecture created on a modest budget. Without a robust framework, slap-dash fixes can get thrown on top of an unstable foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. Such badly designed environments require careful assessment, smart strategic planning, and wide IT knowledge to upgrade to a system infrastructure able to provide the solid foundation to meet vital business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller organizations require guidance and technical training to navigate through an ever more complex array of product alternatives available for promoting business success and improving efficiency. They hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is designed around a profitable product instead of the true requirements of a business. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align IT consulting with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of IT knowledge, refined remote support tools, and understanding of corporate IT enable offices to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, at the forefront of IT service, performing a wide range of technical tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This guarantees that you get not just expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for support services delivered during normal business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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