Fast and Affordable Online Help for Austin Computer Networks
Fast Phone Support for Austin NetworksFor organizations located in Austin or anywhere in Texas, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-certified security engineers to handle high-level security design and troubleshooting jobs.

Progent's online support engineers provide exceptional value because they have the practical experience and have access to the advanced technology required to solve the majority of network problems quickly. This reduces direct costs because solutions accumulate fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits additionally with indirect expenses by reducing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support expertise is particularly important in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to typical online service organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick repairs manage to turn into big invoices. Progent's skill at disposing of technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and proven methodologies that ensure the highest level of efficiency for online technical support and troubleshooting for computer networks of any size. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to access your network without violating network security.

Progent's powerful service database application keeps comprehensive records describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of all help provided to each client by any Progent engineer. This history of anomalies and solutions is stored as a conveniently retrievable proprietary knowledge base that enables Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's extensive list of certifications and close associations with important vendors including Cisco and Microsoft make available other massive technical databases and allow quick access to manufacturers' internal product engineers with the result that Progent's online consulting experts can come up with the best solutions in the least time.

Remote support available from Progent to companies in Austin and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute major initiatives economically and on time. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing support services are a convenient solution for organizations who lack the budget to build and maintain an in-house Help Desk Call Center but who require fast access to an efficient Call Center with professional phone support plus the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a seamless reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk can operate as a an escalation option to resolve complex network problems, or be available in overflow instances when your ordinary service providers are too busy.

    Progent's Help Desk staff of veteran network professionals offers your computer users in Austin or anywhere in the state of Texas fast communication with a reliable support resource with substantial background delivering telephone-based help and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a major contributor to business success, and Progent's goal is to solve instead of merely record network problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team provides online professional engineering expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's consulting, customization, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Austin, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so your network maintenance is proactive and automated. By exposing emerging problems before they grow into network outages, proactive monitoring can avoid inconvenient and costly information system failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a variety of platforms.
How Your Austin Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Austin or throughout the state of Texas, Progent's phone-based network support specialists can provide effective and affordable IT support the instant your organization requires it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve network problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Austin company works with a regular freelance consultant or maintains an in-house organization that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to handle sudden network crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Organizations in Austin
Progent's online technical help services enable your Austin organization to have the advantages of timely, enterprise-class network support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic value by being more available, efficient, and secure. Benefits to your business include:

  • Convenient remote extension of your local support resources
    For most businesses in Austin and throughout Texas, nearby network support providers, whether made up of freelance consultants or a full-time IT staff, can handle the majority of technical problems. However, serious problems sometimes occur when local resources are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your usual service people. In these cases, Progent's on-call service professionals give you an easy, fast, and economical solution to supplement your local resources and to pass on valuable knowledge to increase your ability to deal with future problems in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller companies often depend on independent freelance service providers. While freelance service people have less internal costs than larger consulting organizations and can often charge lower rates, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the lack of reserve help may force your business to go without assistance during an IT crisis. As your network grows, network downtime and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of backup support experts to insure your network stays available.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically start with an IT architecture created on a shoestring budget. Lacking a robust framework, band-aid repairs often get thrown onto a shaky foundation. As a company grows, stability and expandability problems can impede the success of the business. Such badly built environments need careful assessment, smart strategic planning, and extensive IT expertise to upgrade to a system infrastructure able to offer the solid foundation to meet current business requirements and simplify future expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller offices require guidance and technical education to navigate through an increasingly complex maze of technology options capable of accelerating business success and enhancing productivity. They do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align IT expertise with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and understanding of corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Complete Line of Servers
    Progent offers world-class expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 integration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help per minute. As a result, you pay exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Businesses who utilize trusted freelance consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.















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