Fast and Affordable Remote Troubleshooting for Austin Networks
Urgent Remote Support for Austin SystemsFor businesses located in Austin or anywhere in the state of Texas, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging networking issues, as well as the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional value due to the fact that they possess the practical experience and have access to the advanced technology necessary to solve most network problems quickly. Efficient support lowers direct expenses because service calls require minimal billable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support know-how is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are charged just for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and simple model for billing save you from scenarios where speedy. minor fixes manage to end up as large bills. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes that permit the highest degree of efficiency for online help and troubleshooting for computer systems of any size. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to link to your computer system remotely without violating network security.

Progent's sophisticated service database system keeps detailed documentation of the service that Progent's clients have received. Progent's team engineers have the benefit of the records of services provided to every Progent customer by every Progent engineer. This archive of problems and resolutions is organized as a readily accessible proprietary knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft open up other extensive support knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to come up with the best resolutions promptly.

Online technical support services offered by Progent to businesses in Austin and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight line of outsourced network management services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital files, applications and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these important areas of information technology enables customers to complete critical projects within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who lack the money or time to create an in-house Help Desk but who want fast response from a reliable Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk or enhancing your existing organization, evaluating or customizing Help Desk Call Center software products to address the unique needs of your business, or providing occasional phone support staff to supplement your existing Help Desk team during unusually busy scenarios like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk staff of seasoned network consultants gives your clients in Austin or anywhere in the state of Texas quick assistance from an efficient support group with years of experience providing phone help and remote repair service for IT systems that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a major contributor to business productivity, and Progent's goal is to solve rather than simply report IT issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth consulting support and education in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To read more concerning Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Austin, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so your computer support is proactive and automated. By spotting possible problems before they result in downtime, remote monitoring can avoid stressful and expensive information system breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows environments, or environments that incorporate multiple operating systems.
How Your Austin Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple Mac, or Linux environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Austin or anywhere in the state of Texas, Progent's online computer support engineers are ready to provide effective and cost-effective system support whenever your company requires it. More than 15 years of providing remote tech support has led to Microsoft Gold status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve network problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.

Even if your Austin organization deals with a regular freelance consultant or maintains an in-house organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the availability or the knowledge to resolve unexpected system crises or especially complex integration projects.

Features of Progent's Remote Network Support for Austin
Progent's online help, remote repair, system security expertise, and network administration services give companies in Austin or anywhere in the state of Texas the greatest leverage for your IT budget. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk Call Center services and system management, Progent's professionals can deliver your office enterprise-level IT support while permitting you to avoid the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, depth of technical experience, fine tuned remote support tools, and familiarity with corporate IT allow businesses to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, at the forefront of IT service, executing a broad variety of technical projects for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This means that you get not only expert IT help, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site help by the minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services delivered during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Businesses who work with trusted independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















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