Fast Online Troubleshooting for Austin Computer Systems
Immediate Online Help for Austin SystemsFor companies located in Austin or anywhere in Texas, Progent provides online support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging networking problems, plus the services of CISSP-qualified security consultants to handle advanced security design and troubleshooting issues.

Progent's online technical support engineers provide exceptional value due to the fact that they have the real-world experience and are equipped with the advanced technology necessary to solve the majority of network issues quickly. This lowers immediate expenses since solutions use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company saves even more with indirect costs by minimizing or eliminating system outages and related losses due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's extensive remote technical support know-how is especially important in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. In contrast to many remote service firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent situations where quick fixes somehow turn into large invoices. Progent's penchant for handling problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized technologies and field-proven processes which ensure the highest degree of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's remote service group to interface to your network remotely without breaching system security.

Progent's sophisticated technical support database system keeps extensive histories of all service that Progent's clients have been provided. Progent's team engineers have access to the details of services provided to every client by any engineer. This archive of anomalies and solutions is structured as a quickly searchable support knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional extensive technical support databases and allow quick access to manufacturers' internal support staff with the result that Progent's online service experts can arrive at the best resolutions in the least time.

Online technical services provided by Progent to clients in Austin and throughout the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly from a ransomware attack. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important fields of information technology allows customers to complete major projects economically and on time. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Call Center programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are ideal for organizations who lack the budget to create an in-house Help Desk Call Center but who require fast access to an efficient Call Center with proficient telephone support as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for larger companies and operates as a seamless supplement to your established Call Center staff. Progent's Virtual Help Desk Call Center can act as a an escalation alternative for the toughest network problems, or be ready in hectic instances when your other service providers are too busy.

    Progent's Call Center team of veteran information technology consultants provides your computer users in Austin or anywhere in the state of Texas quick assistance from an effective technical support resource with substantial background offering phone support and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk perception as a major enabler of company success, and Progent's goal is to fix and not simply report network problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote and in-depth engineering expertise and training in key application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Austin, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your computer support is proactive and automated. By uncovering looming trouble spots before they evolve into full-scale emergencies, automated monitoring can head off stressful and costly service breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by a variety of OS platforms.
How Your Austin Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Austin or throughout the state of Texas, Progent's online computer support engineers can provide expert and cost-effective IT support the instant your business requires it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Austin business deals with a regular freelance consultant or maintains an in-house organization that know how to handle common computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to handle sudden system crises or particularly complicated integration projects.

Features of Progent's Remote Computer Support for Austin
Progent's online help, remote troubleshooting, network security consulting, and network administration services give companies in Austin or throughout the state of Texas the greatest leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's experts can provide your business world class network support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical background, refined remote support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of real-world professional background, in the trenches of network service, performing a wide variety of technical projects for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for applying computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits per minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for services provided during normal business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every consultant to every client. The discipline of documenting and archiving service records results in more efficient support and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By revealing potential problems before they cause downtime, system monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.















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