Fast and Affordable Online Support for Austin Computer Systems
Fast Online Support for Austin NetworksFor businesses located in Austin or anywhere in the state of Texas, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support engineers offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to resolve the majority of information system issues rapidly. This lowers immediate costs because solutions use up fewer billable minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding system outages and related losses due to business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many remote service companies, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing prevent scenarios where fast fixes manage to turn into large tabs. Progent's skill at disposing of technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized tools and field-tested processes which promote the highest level of efficiency for remote engineering help and repair for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's online support team to connect to your company's network without compromising corporate security.

Progent's sophisticated technical support reporting application keeps extensive histories for all service that Progent's customers have received. Progent's staff service personnel have access to the specifics of support provided to every Progent client by every engineer. This database of anomalies and resolutions is organized as a conveniently accessible support knowledge base that enables Progent's online technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close partnerships with important vendors including Cisco and Microsoft open up other massive support knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can arrive at the best resolutions promptly.

Online support services available from Progent to clients in Austin and anywhere in the state of Texas include:

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who lack the resources to support an internal Call Center but who require fast response from a reliable Call Center with professional phone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk or improving your established one, identifying or enhancing Call Center software to address the particular demands of your company, or adding occasional online staff to reinforce your internal Help Desk group during demanding situations like software transitions, major updates, or installing new applications.

    Progent's Help Desk staff of seasoned information technology experts offers your workers in Austin or anywhere in the state of Texas quick access to an effective support resource with substantial background delivering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center perception as a significant driver of business efficiency, and Progent's intent is to fix instead of merely annotate technical issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply remote advanced engineering support and training in specific application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and education for familiar Microsoft business applications such as CRM, MS Project, Word, and MS Excel. To learn more on Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard Spam Filtering, Virus Defense, Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a flat monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as IPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services managed cloud backup.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Austin, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so that your computer support is proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can head off stressful and costly service breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X systems, Windows networks, or systems based on a variety of operating systems.
How Your Austin Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based expertise with Windows, Apple Mac, or Linux networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Austin or anywhere in the state of Texas, Progent's online computer support specialists are ready to provide professional and cost-effective system support whenever your business requires it. More than 15 years of providing online technical assistance has led to Microsoft Gold Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Austin business relies on a local independent consultant or employs an in-house organization that know how to deal with common computer issues, Progentís Microsoft certified consultants are available to provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the time or the experience to handle sudden system crises or especially complex integration problems.

Features of Progent's Remote Network Services for Austin
Progent's online support, remote repair, network security expertise, and network management services give offices in Austin or anywhere in the state of Texas the greatest leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk Call Center services and network management, Progent's experts can deliver your business enterprise-level network support while permitting you to avoid the cost and hassle of running a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, range of technical experience, fine tuned remote support tools, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, at the forefront of IT support, executing a broad variety of IT projects for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested methods for using technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person visits per minute. As a result, you owe just for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you will not be tempted to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by every consultant to each customer. The discipline of detailing and organizing support records results in more effective service and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.















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