World-class Remote Consulting and Support Expertise for BlackBerry Technology
RIM BlackBerry Online Configuration HelpSafe and uninterrupted access from mobile phones to email systems like Exchange Server, Lotus Domino, or Groupwise has become a necessity for businesses of any size who wish to maximize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server are some of the premiere solutions for enabling and administering wireless connectivity. But, maintaining productive BlackBerry environments has become complex because of the sophisticated tools that exist to fulfill the requirement for enterprise-class security and non-stop operation. Progent's BlackBerry qualified consultants are experienced at delivering remote consulting expertise for BlackBerry environments, lowering support costs and taking care of problems more quickly than is possible with conventional on-site consulting.

Progent maintains a seasoned team of remote engineers certified to maintain networks that incorporate products from all major suppliers. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE network engineers can assist your company to resolve challenging problems with your network environment. Progent's Apple certified experts can help you to interface Macintosh computers with your wireless connectivity environment and can provide expertise with Apple iPhone integration. Progent's Linux specialists can provide expertise in managing application servers based on various distributions of Linux including RedHat, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux. This range of expertise allows Progent to act as a one-stop solution for all consulting assistance needed in mixed-vendor environments and avoids the finger-pointing that small organization often encounter when trying to find computer help.

Progent's information technology security consultants have been awarded prestigious security credentials such as GIAC (Global Information Assurance Certification) and ISSAP. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include two low-cost security vulnerability scanning service bundles that allow small businesses to receive an independent network security evaluation from a Progent security consultant to determine potential weaknesses in the security profile you present inside and outside your firewall.

Consulting and Technical Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and maintenance of BlackBerry wireless handsets, providing a single platform for handling critical jobs such as smartphone installation, updates, and retirement and providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Microsoft Exchange Server, Groupwise, or Domino messaging platforms and BlackBerry smartphones and supports remote synchronization.

RIM BlackBerry BES Server Configuration Assistance

BES Server includes a variety of security options starting with automatic encryption of information transmitted between a BlackBerry wireless handset and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent versatility in adjusting levels of protection to match the special needs of your company's environment. Progent's BlackBerry certified consultants can help your company to choose advanced security functions and activate them remotely. Samples of these over-the-air configurable security features include:

  • Lock down a smartphone
  • Erase information from a missing BlackBerry smartphone
  • Lock out Bluetooth
  • Activate built-in protection against malicious attacks

BES Server also offers flexibility in selecting ways to keep mobile users from loading or executing unsecure or unauthorized software. Progent can help you to select protective techniques such as:

  • List precisely which programs are permitted on the device
  • Block external software from using persistent memory on the device
  • Determine which functions external programs can use on the smartphone
  • Restrict the types of access external applications running on the BlackBerry smartphone can establish
  • Block all third-party programs from being loaded or executed on the BlackBerry smartphone

Progent's Remote BlackBerry-Qualified Technical Support is Quick and Economical
For businesses in Bakersfield, California who want quick and affordable help from a qualified BlackBerry support professional, Progent delivers efficient remote assistance from a seasoned network support team who have provided IT solutions to organizations in each state in the United States. (See Progent's client testimonials.)

Remote consulting services eliminates travel costs and enables specialists to resolve problems rapidly, allowing you to reduce lost productivity. Progent's RIM BlackBerry consultants have earned certifications in the entire range of BlackBerry technologies and offer expert support in fields including resolving synchronization issues, configuring BlackBerry Enterprise Server, and creating a secure, high-availability network infrastructure for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters and auto-signature, changing user profiles, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned experts can in addition help you to troubleshoot a broad array of problems associated with synchronization, handset detection, email reconciliation, web access, mobile connectivity, Instant Messaging, PC software installation, and Desktop Redirector.

As a leader in providing countrywide online help for small business networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile technical support costs low and, by solving issues promptly, maximizes the output of your BlackBerry users.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, repair, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology requirements analysis, solution design, installation planning and execution, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to create a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to accommodate a BlackBerry BES Server, assist you to decide which administration model and hardware products match your needs, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart choices concerning options for software versions, server hardware and storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry-certified consultant can assist your company to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security engineers to run network-wide security vulnerability and compliance validation and recommend improvements to support your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
In order to get in touch with Progent about engineering support for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.

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