Enterprise-class Remote Support Services for BlackBerry Technology
RIM BlackBerry Remote Configuration HelpSecure and uninterrupted connectivity from smartphones to collaborative messaging systems like Microsoft Exchange Server, Domino, or Groupwise has become a necessity for companies of any type who wish to maximize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are among the most popular solutions for building and administering mobile connectivity. However, supporting productive BlackBerry environments is increasingly challenging due to the advanced tools that exist to meet the requirement for world-class security and non-stop operation. Progent's BlackBerry qualified engineers are expert at delivering remote consulting services for BlackBerry systems, lowering support expenses and taking care of issues more quickly than is feasible with traditional on-site service providers.

Progent maintains a large team of remote consultants certified to maintain networks that incorporate technology from all popular suppliers. (Refer to industry certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can help you to manage challenging problems with your network environment. Progent's Apple qualified specialists can help you to interface Macintosh computers with your wireless connectivity environment and can provide support with iPhone integration. Progent's Linux specialists can offer help in supporting servers powered by various distributions of Linux such as RedHat Linux, SUSE Linux, Debian-GNU, CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux. This breadth of expertise permits Progent to act as a convenient solution for consulting assistance required in multi-platform environments and eliminates the finger-pointing that small organization often confront when trying to find technical support.

Progent's information technology security engineers have earned top security credentials such as Certified Information Security Manager (CISM) and CISSP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include a pair of low-cost security vulnerability scanning service bundles that enable small businesses to receive an objective network security evaluation from a Progent security consultant to determine potential risks in the security posture you present inside and outside your security perimeter.

Technical Support for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and maintenance of BlackBerry devices, offering a centralized solution for controlling key jobs such as device deployment, upgrades, and retirement while also offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server delivers seamless communication between Microsoft Exchange, Novell GroupWise, or Domino email platforms and BlackBerry users and allows wireless synchronization.

BlackBerry BES Server Integration Help

BES Server includes a wealth of data protection options starting with automatic data encryption of information sent between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple DES. BES Server also allows great flexibility in selecting degrees of protection to meet the specific requirements of your network. Progent's BlackBerry certified consultants can help you to choose powerful security functions and enable them remotely. Samples of these wirelessly selectable security settings include:

  • Lock down a BlackBerry device
  • Wipe data from a lost or stolen BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Enable built-in protection against malicious attacks

BES Server also provides flexibility in selecting mechanisms to prevent mobile users from loading or running unsafe or unauthorized programs. Progent can assist you to select protective processes like:

  • Specify precisely what applications are permitted on the device
  • Prevent third-party software from using non-volatile storage on the device
  • Determine which resources third-party applications can access on the device
  • Restrict the kinds of access external software running on the BlackBerry smartphone can initialize
  • Prevent all external software from being installed or run on the smartphone

Progent's Remote BlackBerry-Qualified Consulting Services is Fast and Affordable
For companies in Bakersfield, California who need fast and economical help from a certified BlackBerry support expert, Progent offers effective online assistance from a veteran support staff who have provided IT solutions to companies in every state in the U.S. (Refer to Progent's customer testimonials.)

Remote support avoids travel expense and lets engineers resolve problems rapidly, so you minimize wasted productivity. Progent's RIM BlackBerry specialists have earned accreditations in the entire range of BlackBerry technologies and can provide expert support in fields such as troubleshooting synchronization problems, configuring BlackBerry Enterprise Server, and creating a secure, high-availability system architecture for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, repair, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology needs assessment, solution architecture, installation strategy and execution, performance optimization, configuration of a high-availability environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical objectives and to design a mobile wireless environment that meets your IT budget and supports your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to accommodate a BlackBerry BES Server, help you to determine which administration model and equipment match your needs, and analyze your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed choices concerning alternatives for software editions, server hardware and mass storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry-certified consultant can assist you to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-qualified security specialists to run company-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to install and remove BlackBerry device users on Microsoft Exchange and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, implement access control lists, manage Microsoft Exchange data flow, generate, edit, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry consultant can support your BlackBerry technology in a number of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Specialist
To ask Progent about engineering support for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.

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