Fast Online Technical Support for Bakersfield Computer Networks
Immediate Online Technical Support for Bakersfield SystemsFor businesses located in Bakersfield or anywhere in the state of California, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security design and diagnostic jobs.

Progent's remote technical support engineers offer excellent leverage because they have the real-world experience and are equipped with the advanced technology needed to solve the majority of information system issues quickly. Efficient support lowers immediate expenses because solutions accumulate fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization saves additionally in indirect costs by reducing or avoiding system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to many remote service organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate situations where fast fixes manage to end up as substantial invoices. Progent's penchant for handling technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of customized technologies and proven methodologies which ensure the maximum level of effectiveness for remote consulting and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to link to your computer system remotely without violating corporate security.

Progent's powerful customer support database system keeps detailed documentation of the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of all help delivered to each customer by every Progent engineer. This archive of trouble tickets and resolutions is structured as an easily retrievable internal database that permits Progent's remote technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists can find the best resolutions quickly.

Online technical services available from Progent to customers in Bakersfield and throughout the state of California include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight suite of network monitoring and management services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to stop or recover rapidly after a ransomware attack. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Call Center service options for companies with networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who lack the money or time to create an internal Call Center but who want fast communication with an efficient Call Center with professional phone support as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or improving your established one, selecting or customizing Call Center software to meet the particular demands of your business, or providing temporary online staff to reinforce your in-house Help Desk Call Center resources to handle demanding events like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts offers your customers in Bakersfield or anywhere in the state of California quick communication with an effective support resource with years of background offering telephone-based support and remote troubleshooting for networks powered by Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of business success, and Progent's goal is to resolve and not merely report IT issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group provides online advanced consulting expertise and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications such as CRM, Office Project, MS Office Word, and Excel. For more concerning Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Bakersfield, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so your network support is proactive rather than reactive. By spotting potential trouble spots before they grow into downtime, automated monitoring can minimize disruptive and costly network failures. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Microsoft Windows systems, or networks based on multiple OS platforms.
How Your Bakersfield Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based help with Windows, Mac OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Bakersfield or anywhere in the state of California, Progent's online network support specialists can deliver professional and cost-effective system support the moment your business requires it. Long experience delivering remote tech support has earned Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair computer problems rapidly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your Bakersfield company deals with a local freelance consultant or maintains an in-house organization that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants can offer a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to handle unexpected system emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Businesses in Bakersfield
Progent's remote network troubleshooting services enable your Bakersfield company to have the advantages of on-call, expert IT support without the cost of maintaining a full-time IT staff. Your network will acquire added business value by being increasingly reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    With most organizations in Bakersfield and throughout California, nearby network service resources, whether consisting of independent consultants or an in-house IT staff, can handle the majority of technical issues. On the other hand, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your local support people. In these instances, Progent's on-call service experts give you an easy, fast, and budget-friendly solution to supplement your local help and to transfer valuable information to increase your ability to handle future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller offices often rely on individual freelance consultants. While independent consultants carry smaller internal costs than larger service firms and can afford to charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of reserve help may require your company to wait for assistance during an emergency. As your network expands, system unavailability and trouble with critical software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support experts to insure your IT system stays available.

  • Build a Scalable Basis for Smooth Growth
    Businesses often begin with an IT architecture implemented on a shoestring budget. Lacking a scalable framework, slap-dash repairs can get thrown on top of a shaky foundation. As a network grows, reliability and expandability issues can hinder the success of the organization. These badly designed environments require proper analysis, smart strategic planning, and wide IT expertise to evolve to a network architecture able to deliver the solid foundation to handle current business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller businesses require advice and technical education to negotiate an ever more complex array of technology options capable of promoting business success and improving efficiency. They hardly need a network consultant who is motivated to earn a commission on a certain vendor's products. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match technical expertise with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, depth of technical expertise, refined support tools, and understanding of corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on professional background, in the trenches of network support, executing a broad variety of technical tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This ensures that you get not just expert technical help, but also a consultant with field-tested methods for applying technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for support services provided during normal business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be tempted to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by each consultant to each customer. The practice of detailing and organizing service activity results in more effective support and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.















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