Fast and Affordable Online Troubleshooting for Bakersfield IT Networks
Fast Online Consulting for Bakersfield NetworksFor businesses in Bakersfield or anywhere in the state of California, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to handle advanced security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to solve most network problems quickly. This reduces direct expenses because service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company benefits even more with indirect expenses by minimizing or avoiding network downtime and related costs due to business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you owe just for the services that you actually get. Unlike many remote support firms, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate scenarios where speedy. minor fixes manage to end up as substantial tabs. Progent's penchant for solving technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies which permit the maximum degree of effectiveness for online help and repair for computer systems of any size. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to connect to your company's environment remotely without violating network security.

Progent's powerful service database system maintains thorough records describing the service that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of all help delivered to each client by any consultant. This history of problems and responses is stored as a readily accessible support database that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with important vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's remote service specialists can find optimal resolutions in the least time.

Remote support services provided by Progent to clients in Bakersfield and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to block or recover rapidly from a ransomware incident. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the money or time to create an internal Help Desk but who want quick access to a dependable Help Desk with proficient phone support as well as the expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for larger companies and operates as a seamless reinforcement of your current Call Center organization. Progent's Virtual Call Center can serve as a an escalation option for the toughest technical challenges, or be available in overflow circumstances when your regular service providers are too busy.

    Progent's Help Desk Call Center staff of experienced network consultants provides your computer users in Bakersfield or anywhere in the state of California immediate contact with a large support resource with years of experience offering telephone-based support and online repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a solid driver of company productivity, and Progent's aim is to solve and not simply document technical issues.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Experts staff provides online professional engineering support and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Bakersfield, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so your computer support is proactive rather than reactive. By uncovering potential issues before they cause full-scale emergencies, system monitoring can ward off disruptive and expensive information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks based on a variety of OS platforms.
How Your Bakersfield Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Bakersfield or throughout the state of California, Progent's online network support specialists can deliver effective and economical system support the moment your organization has to have it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your Bakersfield office deals with a local freelance consultant or maintains an in-house IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft certified engineers can provide a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to address unexpected network emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Offices in Bakersfield
Progent's online support services enable your Bakersfield company to enjoy the advantages of on-call, enterprise-grade IT support without the cost of managing a full-time IT staff. Your network will acquire greater strategic value by becoming more reliable, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    For most organizations in Bakersfield or anywhere in California, nearby network service resources, whether consisting of outside consultants or an internal maintenance staff, can solve typical technical problems. On the other hand, IT crises might spring up when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call support experts give you an easy, fast, and budget-friendly solution to supplement your regular help and to convey valuable knowledge to improve your ability to handle future problems in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on individual freelance consultants. Although independent service people carry less internal costs than big service firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may require your business to wait for assistance during an IT crisis. As your company expands, network downtime and problems with critical software are more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system stays up and running.

  • Build a Solid Foundation for Seamless Growth
    Organizations often start with an IT system implemented on a modest budget. Without a scalable infrastructure, slap-dash fixes can get piled onto a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the business. Such badly built systems require proper assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure that can deliver the solid foundation to handle critical business requirements and ease future expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller companies require guidance and technical training to navigate through an ever more complicated maze of product alternatives capable of accelerating business growth and improving productivity. They hardly need a network consultant who is motivated to resell a certain vendor's technology. Network support and product sales can result in a scenario where the recommended solution is designed around a predetermined product instead of the genuine needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical expertise with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical knowledge, fine tuned support software, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry experience, in the trenches of IT support, performing a wide variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested methods for applying technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits per minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no retainer for support services provided during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or local service firms who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each consultant to every client. The discipline of documenting and organizing support records results in more efficient service and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















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