Immediate Online Technical Support for Bakersfield Computer Networks
Fast Phone Support for Bakersfield NetworksFor companies in Bakersfield or anywhere in California, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts provide excellent leverage because they possess the practical background and have access to the advanced tools needed to solve the majority of information system problems quickly. Efficient support reduces immediate costs since solutions use up minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits additionally with indirect expenses by reducing or eliminating system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is especially helpful for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike many remote support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor fixes manage to end up as substantial invoices. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized technologies and field-proven methodologies which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to interface to your system remotely without breaching network security.

Progent's powerful service database system includes comprehensive records describing all support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of all help provided to each Progent customer by every Progent consultant. This history of issues and fixes is stored as a conveniently retrievable proprietary knowledge base that permits Progent's remote support engineers to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close partnerships with major technology companies including Cisco and Microsoft open up additional massive technical databases and allow priority access to manufacturers' internal engineering staff so Progent's remote service experts can determine the best solutions promptly.

Remote technical services provided by Progent to companies in Bakersfield and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's top enterprises. The ProSight line of network management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, and network infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight Systems Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight Systems Watch server and desktop management services.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who don't have the money or time to support an internal Help Desk Call Center but who want quick communication with a reliable Help Desk Call Center with professional phone assistance plus the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless supplement to your current Help Desk team. Progent's Virtual Call Center can act as a an escalation alternative to resolve complex network challenges, or be ready in overflow situations when your regular support engineers are swamped.

    Progent's Help Desk Call Center team of seasoned network professionals provides your workers in Bakersfield or anywhere in the state of California immediate communication with a large technical support group with years of experience offering telephone-based help and remote troubleshooting for networks based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center recognition as a crucial enabler of company performance, and Progent's target is to resolve rather than simply track IT problems.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts staff can supply remote professional engineering support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft applications such as CRM, Project, MS Office Word, and Microsoft Office Excel. For more concerning Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Bakersfield, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to fit your business so your IT maintenance is proactive and automated. By spotting possible trouble spots before they cause network outages, proactive monitoring can ward off disruptive and expensive network breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft environments, or systems that support a mix of operating systems.
How Your Bakersfield Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based help with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Bakersfield or throughout the state of California, Progent's phone-based computer support specialists can provide effective and cost-effective system support the instant your company requires it. Long experience delivering online tech support has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix network problems rapidly while avoiding the cost and lost time associated with in-person service calls.

Even if your Bakersfield company deals with a local independent consultant or maintains a full time IT staff that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to solve unexpected system emergencies or especially complicated integration problems.

Features of Progent's Remote Network Support for Bakersfield
Progent's phone help, Internet-based troubleshooting, system security consulting, and network management services offer companies in Bakersfield or throughout the state of California the greatest leverage for your IT budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk Call Center services and system administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the cost and hassle of running a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of technical knowledge, fine tuned remote support tools, and understanding of corporate IT enable businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, at the front lines of network service, performing a broad variety of technical tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not just expert technical capability, but also a consultant with proven approaches for using technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help by the minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services delivered during normal business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Companies who work with familiar independent service providers or who employ in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.















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