For small businesses and startups in Bakersfield or throughout the state of California, Progent's online computer support specialists can provide professional and cost-effective system support whenever your organization needs it. More than a decade of providing online repair services has led to Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to solve IT problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.
Even if your Bakersfield small business has a local freelance support technician or maintains a full time organization that know how to handle common network issues, Progent’s Microsoft certified consultants offer a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the time or the experience to handle unexpected network crises or especially tough integration projects.
Features of Progent's Remote Network Services for Bakersfield
Progent's online support, Internet-based repair, network security consulting, and network management services offer small businesses in Bakersfield or throughout the state of California the greatest leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk Call Center services and system administration, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:
Immediate Phone Access to Microsoft Qualified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small offices in Bakersfield and is also ideal for customers in geographic regions of California that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Gold Partner support firm, Progent has access to a wide range of Microsoft support tools, technical information, and on-going education.
Per Minute Rates to Minimize Costs
Progent provides remote support on a by-the-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for phone help and imposes no monthly subscription fee. This keeps you from paying big bills for routine repairs.
Availability of Cisco Certified Network Design Experts
As a Registered Partner for Cisco Systems, Progent offers help from authorized professionals with skill in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure connectivity for wireline and wireless networking.
Application Experts Group
Progent's basic support offerings consist of technology integration, MS Exchange Server expertise, network security design, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting expertise for critical application areas. Help available from the Application Experts Group covers:
By offering a convenient centralized source for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough information technology solutions that meet the special needs of your company.
Advanced Remote Access Tools
Protected online access allows Progent's service experts to see precisely what your users see. This makes it easier to produce quick solutions to problems that might otherwise require a costly personal service call. Sophisticated online access software and expert engineers together allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online support and automated network analysis.
Support for Leading VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
24x7 Support for High Network Uptime
For small organizations with vital applications, Progent can provide round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum system availability.
Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious small companies whose workers need instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
Advantages of Progent's Network Help for Small Companies in Bakersfield
Progent's remote support services allow your City# small business to have the advantages of immediate, enterprise-class IT support without the expense of managing a full-time IT organization. Your information system will derive greater business worth by becoming increasingly reliable, efficient, and protected. Benefits to your business include:
Seamless remote expansion of your local IT resources
For most small businesses in Bakersfield or anywhere in California, nearby network service resources, whether represented by outside consultants or an in-house IT staff, can take care of the majority of network issues. However, serious problems might strike when local support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your onsite service technicians. In these instances, Progent's on-call service professionals offer a convenient, fast, and economical way to supplement your regular help and to transfer valuable knowledge to improve your ability to resolve future issues in-house.
Reduced Reliance on Individual Service Providers
For IT maintenance, small offices commonly rely on independent freelance consultants. While independent service people carry smaller internal costs than larger support companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the lack of reserve help may force your company to go without help during an emergency. As your small business grows, network downtime and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service experts to insure your network remains up and running.
Create a Solid Basis for Smooth Expansion
Small businesses often begin with an information architecture created on a modest budget. Without a scalable framework, slap-dash repairs can get thrown on top of a weak foundation. As a company grows, reliability and expandability issues can impede the productivity of the organization. These poorly built environments require proper assessment, intelligent long-term planning, and wide IT expertise to upgrade to a system architecture that can deliver the solid foundation to meet vital business requirements and ease downstream expansion.
Work with Problem Solvers Instead of Technology Vendors
Small organizations need guidance and technical training to navigate through an ever more complicated array of product alternatives available for accelerating business growth and enhancing efficiency. They hardly need a computer consultant who is motivated to earn a commission on a certain vendor's products. Network consulting and product sales can result in a situation where the proposed
solution is built around a profitable technology instead of the true needs of a small business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match IT expertise with the best needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of technical expertise, fine tuned support software, and understanding of enterprise networking enable small businesses to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.
Best Practices
Progent’s team of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, at the forefront of network support, executing a wide range of IT tasks for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not just world-class technical help, but also a support engineer with field-tested methods for applying technical knowledge to solve real-world IT problems rapidly.
Value Pricing
Progent's pricing model is to charge for online service and on-site help per minute. Consequently, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to permit less critical problems to stay unaddressed.
Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation transmitted by each consultant to each customer. The discipline of documenting and archiving service records allows more effective service and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who won’t release the keys to the kingdom.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces few competitors. Companies who work with trusted independent service providers or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and efficient.
24x7 Server Monitoring with Microsoft MOM
Progent is one of the few consulting companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. This package allows your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Emergency Support.
Microsoft Office System IT Consulting Company IT Consulting
Progent’s IT outsourcing services offer affordable computer consulting for small companies. Whether it includes planning system infrastructure, creating an in-house Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your system, or building an on-line business solution, outsourcing your IT engineering services can contain expenses and minimize uncertainties, permitting network support expenses to grow in a more linear and controlled manner than is possible by building up a bulky, all-purpose internal IT staff. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and highly available system architecture for your vital applications based on Windows including Office XP, Office 2003, and Office 2000.
MOM is a potent server management solution that enables network administrators to be more responsive to critical IT issues by alerting them when potential problems require attention based on a comprehensive record of known problems. MOM conserves administration time by putting aside inconsequential event data that is unrelated to serious issues. Progent's certified Microsoft Operations Manager consultants can assist you to select relevant MOM components, install and configure Microsoft Operations Manager, and create custom rules, Visual Basic scripts, reports, and alarms for your business.
Years of experience with Microsoft's email products makes Progent among the most qualified IT support companies in California for integrating email systems based on Microsoft Exchange 2000 Server. Progent is expert in helping small companies derive the full advantages of Microsoft Exchange Server under typical scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-provided or POP3 Email environment, and outsourcing your Microsoft Exchange Server management.
Progent's background providing Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer platforms enable Progent to design specialized line-of-business applications and eCommerce solutions that integrate transparently with Microsoft Great Plains Software. Progent's Microsoft Dynamics GP reporting consultants can show you how to create reports that allow you to track your business more effectively, transforming uncooked information into useful insights into your business.
Progent’s wireless consultants can help small organizations design, select, pilot, deploy and maintain secure building-to-building wireless bridges that integrate transparently into your existing network while providing a degree of security that equals or exceeds wired interfaces. Progent offers expertise in wireless network products from Cisco Aironet, Proxim, and other office wireless vendors and can help you identify and deploy the wireless link solutions that align best your business needs.
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Mid-size businesses who utilize familiar freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and efficient.
Progent offers small and mid-size companies professional support for Intrusion Protection products and IPSec VPN technology from major firewall and Virtual Private Network security vendors such as WatchGuard, Juniper Networks, and SonicWALL. Progent can help you create a detailed security plan and select appropriate products from a variety of vendors to achieve your security objectives while staying within your budget restraints.
Progent’s professionals offer expertise in multiple disciplines relevant to mobile networking including system infrastructure, wireless data synchronization, wireless protection, wireless e-mail, Windows Mobile 2003. PDA integration, Research in Motion Blackberry, and wireless software programming. Progent's Microsoft and Cisco certified consultants can save your company work and expense by using their wireless experience to help you select and integrate mobile access solutions that fit the needs of your company. Progent can also optimize your IT architecture so that mobile handhelds work better.
For companies with Apple Macintosh users in the San Francisco Bay Area, Progent offers onsite training designed for individuals who wish to expand their knowledge of the OS X platform, Macintosh hardware, or Mac office productivity software including Microsoft Word, Excel, and Entourage.
