Immediate Online Troubleshooting for Bakersfield Networks
Immediate Remote Technical Support for Bakersfield SystemsFor businesses located in Bakersfield or anywhere in the state of California, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified engineers have provided remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security design and troubleshooting issues.

Progent's remote support experts provide exceptional leverage because they have the practical background and have access to the sophisticated tools needed to resolve the majority of information system issues quickly. This lowers immediate expenses because solutions require fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your company benefits additionally with incidental costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for remote support is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are charged only for the support that you receive. In contrast to typical remote service companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for billing avoid scenarios where speedy. minor solutions manage to turn into large invoices. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized tools and proven methodologies that permit the maximum degree of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent provides safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to connect to your computer system remotely without breaching network security.

Progent's advanced service reporting application keeps comprehensive histories of all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of support delivered to every client by any Progent engineer. This history of trouble tickets and fixes is stored as a readily accessible proprietary database that enables Progent's online technical engineers to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's online consulting experts are able to come up with the best resolutions in the least time.

Online technical services offered by Progent to clients in Bakersfield and throughout the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced technology used by many of the world's leading corporations. The ProSight line of outsourced network management services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are well suited for organizations who don't have the money or time to build and maintain an internal Help Desk Call Center but who need fast communication with an effective Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is designed for bigger companies and serves as a seamless supplement to your established Call Center team. Progent's Virtual Call Center can act as a an escalation resource to handle the toughest network issues, or be ready in those situations when your regular resources are too busy.

    Progent's Help Desk team of experienced information technology consultants offers your workers in Bakersfield or anywhere in the state of California fast contact with a large support resource with years of experience delivering phone consulting and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a major contributor to company performance, and Progent's goal is to resolve instead of merely record network problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based advanced engineering expertise and training in key application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Bakersfield, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By uncovering looming issues before they result in crashes, remote monitoring can avoid disruptive and expensive service breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems that support a variety of operating systems.
How Your Bakersfield Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Bakersfield or anywhere in the state of California, Progent's online computer support engineers can deliver expert and cost-effective IT help whenever your business requires it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to fix network problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Bakersfield organization relies on a regular independent consultant or employs a full time IT staff that know how to handle ordinary computer problems, Progentís Microsoft certified consultants can provide an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to address sudden network crises or especially challenging integration projects.

Features of Progent's Remote Network Support for Bakersfield
Progent's phone help, remote troubleshooting, system security consulting, and network administration services offer businesses in Bakersfield or anywhere in the state of California unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your organization enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT knowledge, refined support tools, and understanding of enterprise networking enable offices to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional background, in the trenches of network support, executing a wide variety of IT projects for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This ensures that you get not just world-class technical skills, but also a consultant with proven methods for using technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help per minute. Consequently, you are billed just for received services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during normal working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your information network from stressful and costly service losses.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.















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