Fast and Affordable Online Support for Bakersfield Networks
Fast Online Help for Bakersfield SystemsFor businesses in Bakersfield or anywhere in the state of California, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online support experts provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated technology needed to solve the majority of information system issues quickly. Efficient support reduces immediate expenses because solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves even more with incidental costs by reducing or avoiding network downtime and associated losses due to business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive remote consulting know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you pay just for the support that you receive. Unlike typical remote service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate situations where fast fixes manage to end up as substantial bills. Progent's skill at solving problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of optimized technologies and proven processes which ensure the highest degree of effectiveness for online technical support and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to link to your company's network without violating system security.

Progent's sophisticated technical support reporting system keeps extensive histories for all support that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of all help provided to every Progent client by any consultant. This archive of issues and repairs is organized as a conveniently retrievable proprietary knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close partnerships with important industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's online service specialists are able to come up with the most efficient solutions in the least time.

Online support services offered by Progent to clients in Bakersfield and throughout the state of California include:

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute major projects economically and on schedule. Progent's special online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are ideal for organizations who don't have the resources to assemble and manage an internal Help Desk but who want quick access to a reliable Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent extension of your established Call Center staff. Progent's Virtual Call Center can act as a an escalation resource to handle complex computer system issues, or be ready in hectic instances when your other service providers are swamped.

    Progent's Help Desk team of experienced network consultants offers your customers in Bakersfield or anywhere in the state of California quick assistance from an efficient network service resource with substantial experience offering telephone-based consulting and online diagnostics for computer environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center perception as a solid enabler of company efficiency, and Progent's policy is to resolve rather than just document technical issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff offers remote and in-depth engineering support and education in key application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and MS Excel. To find out more information about Progent's consulting, customization, and education services, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Bakersfield, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By uncovering looming problems before they expand into full-scale emergencies, proactive monitoring can ward off disruptive and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or environments that incorporate multiple OS platforms.
How Your Bakersfield Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Bakersfield or throughout the state of California, Progent's online computer support engineers are ready to deliver professional and affordable IT support the moment your organization requires it. More than a decade of delivering online tech support has earned Microsoft Gold certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair network problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Bakersfield company works with a regular freelance support technician or maintains a full time organization that can deal with typical computer issues, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the experience to solve unexpected network crises or especially tough integration projects.

Features of Progent's Remote Network Services for Bakersfield
Progent's online help, remote troubleshooting, system security expertise, and network administration services offer offices in Bakersfield or throughout the state of California the greatest leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's professionals can provide your organization world class network support while permitting you to eliminate the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:

  • Fast Phone Access to Microsoft Qualified Experts
    Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Bakersfield and is also ideal for customers in more remote regions of California that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support utilities, technical databases, and on-going education.

  • Per Minute Rates to Minimize Costs
    Progent provides remote help on a minute-by-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for online support and imposes no periodic retainer for support services provided during normal business hours. This keeps you from facing big bills for simple fixes.

  • Access to Cisco Certified Network Design Professionals
    As a Certified Partner for Cisco, Progent offers the services of on-staff professionals with experience in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.

  • Application Experts Group
    Progent's basic support services consist of technology integration, MS Exchange Server consulting, network security design, and Help Desk outsourcing support. Progent's Experts Team can provide in-depth consulting expertise in critical business applications. Support available from the Application Experts Team includes:
    Dynamics GP/Great Plains Consulting and Customization
    MS Project Expertise
    Microsoft Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Microsoft Office 365 Word Help
    BI Reporting Development and Training
    UNIX, Linux and Solaris Support
    Microsoft SQL Server 2016 Software Design and SQL Server 2014 Software Programming and Troubleshooting
    Oracle Management and Software Programming
    MySQL Management Support and Application Design
    Apple Macintosh Support
    Amazon MWS Programming

    By offering a convenient one-stop source for IT generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that match the specific needs of your business.

  • State of the Art Remote Connectivity Software
    Secure online access allows Progent's support experts to observe precisely what your users see. This makes it easier to produce quick solutions to issues that might otherwise demand an expensive onsite visit. Sophisticated online connectivity software and experienced engineers combine to allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated network analysis.

  • Compatibility with Popular VPN Gateways
    Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

  • Round-the-Clock Support for High Network Uptime
    For organizations with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high system availability.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are designed specifically for budget-constrained businesses whose clients require immediate recourse to a Help Desk service with expert telephone support and full escalation ability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of IT expertise, fine tuned support software, and understanding of enterprise networking allow companies to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, at the front lines of IT service, executing a broad range of IT tasks for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This means that you get not only world-class technical help, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits by the minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for support services delivered during regular business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces little competition. Businesses who work with trusted independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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