Immediate Online Help for Bakersfield Computer Networks
Fast Online Help for Bakersfield SystemsFor businesses in Bakersfield or anywhere in the state of California, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified consulting experts have provided online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and troubleshooting issues.

Progent's online technical support engineers offer exceptional value due to the fact that they have the practical background and are equipped with the sophisticated technology required to solve most network issues quickly. This lowers direct costs because solutions use up minimal billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization saves even more in incidental costs by reducing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly helpful in environments that rely on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike typical online support organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for billing save you from situations where quick repairs manage to end up as large bills. Progent's skill at disposing of problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested methodologies that allow the highest degree of efficiency for remote consulting and repair for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to communicate with your company's computer system without compromising system security.

Progent's sophisticated customer support reporting system keeps thorough records for all support that Progent's customers have received. Progent's authorized service personnel have access to the specifics of services delivered to every client by any engineer. This database of anomalies and repairs is stored as a quickly retrievable proprietary database that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's extensive list of accreditations and formal partnerships with important vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's online service experts can come up with optimal solutions promptly.

Remote technical services provided by Progent to companies in Bakersfield and throughout the state of California include:

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete major initiatives economically and on time. Progent's project-based online engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk support programs for organizations with networks based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are intended for organizations who don't have the resources to create an internal Help Desk but who need quick response from a dependable Call Center with proficient phone support plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a seamless reinforcement of your existing Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle complex network problems, or be ready in those instances when your other resources are too busy.

    Progent's Call Center team of veteran network consultants offers your clients in Bakersfield or anywhere in the state of California rapid access to a dependable support resource with years of background delivering telephone-based help and online diagnostics for IT systems that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a significant contributor to company efficiency, and Progent's goal is to resolve rather than merely record IT issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth consulting support and training in special application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, MS Office Word, and Office Excel. To learn more on Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Team.

  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Leakage Protection.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements like IPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services managed cloud backup.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Bakersfield, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so that your IT support is proactive and automated. By spotting emerging trouble spots before they grow into crashes, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or environments that incorporate a variety of OS platforms.
How Your Bakersfield Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based support with Windows, Mac OS X, or Linux networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Bakersfield or throughout the state of California, Progent's online network support engineers can provide professional and economical IT help the instant your company has to have it. More than a decade of delivering online technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while eliminating the expense and lost time associated with in-person support calls.

Even if your Bakersfield business relies on a local freelance support technician or maintains a full time IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the time or the knowledge to resolve unexpected network emergencies or particularly challenging integration projects.

Details of Progent's Online Computer Support for Bakersfield
Progent's phone help, Internet-based repair, system security expertise, and network administration services give businesses in Bakersfield or throughout the state of California unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's experts can deliver your office enterprise-level network support while permitting you to eliminate the expense and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of IT background, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Full Range of Servers
    Progent offers in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you owe only for received services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by every consultant to each customer. The practice of detailing and archiving service records allows more efficient service and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















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