Immediate Phone Consulting for Bakersfield UNIX, Linux, or Sun Solaris SystemsFor small companies located in Bakersfield or anywhere in California, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle advanced security design and disaster recovery preparedness.

Progent's online technical support services represent exceptional value due to the fact that they have the real-world experience and the advanced tools to solve the majority of network problems quickly. This reduces immediate costs because solutions accumulate a smaller number of billable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating system downtime and associated losses due to business discontinuity, upset clients, idle employees, and distracted executives.

Progent's billing policy for remote help is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged only for the support that you receive. In contrast to many online support firms, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing avoid scenarios where fast fixes manage to turn into substantial invoices. Progent's skill at solving technical issues quickly translates into your company conserving cash.

Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested methodologies which ensure the maximum degree of effectiveness for online help and troubleshooting for small and midsize company IT systems. Progent provides safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access enables the staff of Progent's online support team to communicate with your company's computer system without compromising system security.

Progent's sophisticated customer support database system includes thorough records of all support that Progent's customers have been provided. Progent's team engineers have access to the details of assistance rendered to each customer by every consultant. This history of issues and resolutions is structured as a readily searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft permit access to additional massive technical knowledge bases and allow fast access to vendors' in-house support staff with the result that Progent's online service specialists can determine optimal resolutions promptly.

Initiate Remote UNIX/Linux, Sun Solaris, or Mac OS X Network Help from Progent
To get started with Progent's phone support in Bakersfield or anywhere in California or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's online technical service experts have advanced credentials in a comprehensive set of disciplines. This breadth of IT skills permits Progent's engineers to manage almost any crisis that may occur in a small company network. Certificates awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To help businesses with mixed-platform environments, Progent also provides the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical services Offered by Progent to small businesses in Bakersfield and anywhere in the state of California include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based support services address a broad spectrum of information technology such as system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving network issues enables fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for analyzing anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Bakersfield, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable issues occurring in network infrastructure planning, installation, maintenance, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs are an exceptional value because their deep experience enables them to find solutions for the most difficult problems quickly. In typical cases, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few service firms make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide fast phone access to a Cisco CCIE so your company can get timely assistance for serious network infrastructure issues that are crippling worker efficiency but are outside the experience of your local network maintenance group or consultant. Progent's Cisco CCIE support experts can tie into your computer system via advanced remote support tools to provide efficient, secure, and economical diagnosis and repair. Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

  • Authorized Windows Support
    MS Windows Support for Bakersfield, CaliforniaProgent's Microsoft-certified online service experts can provide network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your business the expertise of consulting engineers who can assist your company with a broad range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 development, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full range of remote desktop support such as Windows 7 migration support, moving to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified Network Security Consultants
    CISSP Qualified Network Security Experts for Bakersfield, CaliforniaProgent's accredited CISSP and ISSAP network security engineers offer a variety of security services that can strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist you to clean up quickly after a damaging breach. Security solutions offered by Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; installing firewalls; establishing safe architectures for off-site and mobile communication; defending your email infrastructure against spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support to help organizations of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special projects that small businesses frequently need. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:
  • Call Center Support
    Progent's Call Center support programs for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for smaller organizations who don't have the budget to assemble and manage an internal Help Desk Call Center but who require fast response from an effective Help Desk with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a seamless extension of your established Call Center resources. Progent's Virtual Help Desk can operate as an escalation option to handle the most difficult computer system problems, or be ready in hectic circumstances when your other service providers are too busy.

    Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or improving your established organization, evaluating or customizing Help Desk software products to handle the special demands of your business, or providing temporary online personnel to supplement your in-house Help Desk team during demanding scenarios such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of experienced network professionals offers your clients in Bakersfield or anywhere in the state of California rapid assistance from a dependable technical support resource with years of background delivering phone consulting and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk perception as a major enabler of company success, and Progent's aim is to resolve and not merely record IT problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts staff can supply online and in-depth consulting expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for familiar Microsoft applications such as CRM, Project, Microsoft Office Word, and Office Excel. To learn additional information on Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Apple Mac experts can nurture the creative elements of Macintosh computing by delivering phone-based help services and education in graphics, sound, and motion video. Progent's consultants can provide help in a range of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio/video or building an audio/video production studio.

    Online Network Monitoring Support
    Progent can provide businesses in Bakersfield, or anywhere in the state of California, remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your network support is proactive rather than reactive. By uncovering emerging trouble spots before they expand into network outages, remote monitoring can avoid disruptive and costly service failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Microsoft systems, or environments that support multiple platforms.

How Your Bakersfield Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote support with UNIX, Linux, Sun Solaris, or Mac OS X networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.

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