Immediate Phone Support for Bakersfield UNIX or Linux NetworksFor small and midsize companies located in Bakersfield or anywhere in the state of California, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the services of CISA and CISM-certified security engineers to handle advanced security architecture and business continuity preparedness.

Progent's online technical support services offer exceptional value because they are equipped with the practical background and the sophisticated technology to resolve most network issues rapidly. This lowers immediate costs since service calls take up a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by minimizing or avoiding system outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's billing policy for remote help is designed to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at solving technical issues quickly results in your company conserving money.

Progent's Remote Support Tools
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies which ensure the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize business IT systems. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to connect to your network remotely without compromising network security.

Progent's powerful technical support database system maintains comprehensive documentation of the support that Progent's customers have been provided. Progent's staff consultants have access to the records of assistance delivered to every client by every Progent consultant. This archive of issues and repairs is organized as a quickly retrievable support knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to additional massive support knowledge bases and allow priority access to vendors' in-house engineering staff so Progent's remote service experts can find the best resolutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Bakersfield or anywhere in California or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's online support professionals have certified skills in a comprehensive array of technologies. This breadth of IT skills enables Progent's engineers to resolve almost any crisis that may occur in a small business network. Certificates held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To help clients with multi-OS environments, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Phone-based support provided by Progent to clients in Bakersfield and anywhere in the state of California include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a wide range of information technology including network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and easy administration, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX/Linux support engineers can offer emergency remote help for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:

    Major Linux variants for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco CCIE Engineers for Bakersfield, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and validates a consultant's network technology skills at the master level. Cisco CCIEs know how to handle the most complex problems occurring in network planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and developing workarounds or locating software patches. CCIEs are an excellent cost-effectiveness since their broad experience allows them to resolve the most complex problems quickly. In typical instances, less seasoned service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few support providers make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get timely support for complex network infrastructure problems that are lowering worker efficiency but are outside the scope of your regular computer maintenance group or consultant. Progent's CCIE consultants can connect to your network via advanced remote troubleshooting tools in order to perform efficient, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Authorized Windows Support
    MS Windows Experts for Bakersfield, CaliforniaProgent's Microsoft-qualified online service engineers offer network repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2013 development, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and SQL Server 2017 Linux integration support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a wide array of online desktop support and troubleshooting services including Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Qualified System Security Experts for Bakersfield, CaliforniaProgent's qualified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or assist your company to clean up rapidly following a serious breach. Security solutions available from Progent cover thorough network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile connectivity; securing your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting to help organizations of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies frequently request. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Services
    Progent's Call Center programs for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller organizations who don't have the budget to assemble and manage an internal Help Desk Call Center but who need fast communication with a reliable Call Center with professional telephone support as well as the available expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and acts as a seamless reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk can operate as an escalation alternative to handle the most difficult technical issues, or be ready in overflow circumstances when your ordinary resources are too busy.

    Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Call Center or enhancing your established organization, identifying or enhancing Call Center application software to meet the unique demands of your corporation, or providing temporary phone support staff to reinforce your in-house Help Desk group to handle demanding events like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk staff of experienced information technology experts gives your workers in Bakersfield or anywhere in the state of California rapid communication with an effective technical support group with years of experience delivering phone help and online troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center the reputation as a key driver of business success, and Progent's intent is to fix and not merely track network issues.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts staff can supply phone-based and in-depth consulting expertise and education in key business application areas that include ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Project, MS Word, and MS Excel. To find out additional information on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac professionals can nurture the artistic aspect of Mac environments by providing phone-based help support and education in graphics, sound, and motion video. Progent's consultants offer assistance in a range of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like capturing or digitizing audio or video or setting up an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent offers companies in Bakersfield, or anywhere in the state of California, online network monitoring support based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so that your computer maintenance is proactive and automated. By anticipating potential problems before they grow into crashes, automated monitoring can head off inconvenient and costly service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support a variety of OS platforms.

How Your Bakersfield Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.















© 2002- 2019 Progent Corporation. All rights reserved.