UNIX and Linux Online Consulting for Bakersfield Small Business IT Networks
For small and midsize businesses located in Bakersfield or anywhere in the state of California, Progent provides 24x7 phone technical support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. Progent also can furnish the expertise of Cisco Systems CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and troubleshooting jobs.
Progent's remote technical support services offer exceptional leverage because they are equipped with the real-world experience and the advanced tools to resolve the majority of network issues quickly. This lowers immediate costs since service calls accumulate a smaller number of billable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your company benefits additionally in incidental expenses by reducing or avoiding system outages and related losses due to business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the services that you receive. In contrast to many online service firms, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and simple policy for billing do away with scenarios where quick repairs manage to end up as large bills. Progent's skill at dealing with problems efficiently translates into your company saving cash.
Progent's Online Service Tools
Over time, Progent has fine tuned an array of customized tools and field-tested processes which permit the highest degree of effectiveness for remote help and troubleshooting for small company computer networks. Progent offers protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to communicate with your company's computer system remotely without compromising network security.
Progent's highly evolved customer support reporting application keeps thorough histories for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of support rendered to each customer by every engineer. This history of problems and responses is organized as a quickly accessible proprietary knowledge base that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and formal partnerships with important technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and to vendors' internal support staff so Progent's online consulting engineers are able to find optimal solutions in the least time.
Get Online UNIX/Linux, Solaris, or Apple Mac OS X Computer Help from Progent
To initiate Progent's remote services in Bakersfield or anywhere in California or to learn additional information about Progent's online support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's remote technical support experts have credentials in an extensive set of technologies. This breadth of capability allows Progent's consultants to address almost any crisis likely to occur in a small company network. Credentials awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
Remote technical services available from Progent to companies in Bakersfield and throughout the state of California include:
UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based consulting services address a broad spectrum of computer technology such as system infrastructure, email solutions, system and operational security, UNIX/Linux and Windows integration, virtual server products for server economization and simplified management, and transitioning from older applications to Windows or Linux environments. Progent's team-based approach to solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network engineers, and indicates a consultant's networking skills at the master level. Cisco qualified CCIEs know how to resolve the most intractable issues surrounding network design, deployment, administration, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs provide exceptional cost-effectiveness because their deep expertise allows them to find solutions for even the most intractable problems quickly. In many instances, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support providers make Cisco CCIEs available to assist small and medium sized companies. Progent offers fast telephone contact with a CCIE so your company can get urgent help for severe network infrastructure problems that are crippling business productivity but are beyond the comfort zone of your local network service group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your environment via state-of-the-art remote support technology to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized Windows Support Progent's Microsoft-qualified remote service professionals can deliver computer repair and consulting help for the complete line of Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner consulting firm and can provide your business the expertise of consulting professionals who can assist to integrate, support and manage the entire family of MS Servers including Windows 2003 Server, Microsoft SQL Server 2005, ISA Server 2006, Biztalk Server, Commerce Server, Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Application Center, SharePoint Server 2007, Microsoft Virtual Server 2005, and System Center Operations Manager 2007 and 2005.
CISM and CISSP Qualified System Security Experts Progent's qualified CISM and CISSP security consultants can provide a variety of system protection services that can improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help you to recover quicky following a damaging penetration. Security support offered by Progent cover comprehensive network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; integrating firewalls; designing secure architectures for remote and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs that small companies frequently need. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows clients to execute major projects economically and on time. Progent's project-based online consulting solutions include:
Help Desk Services
Progent's Help Desk service options for small and midsize companies with environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are ideal for small businesses who lack the money or time to build and maintain an internal Help Desk but who need fast response from an efficient Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.
Progent’s Virtual Call Center is designed for bigger businesses and serves as a transparent addition to your current Help Desk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to resolve complex computer system problems, or be available in those instances when your regular service providers are too busy.
Progent's Help Desk consulting services can support you in building an efficient new Help Desk Call Center or improving your current organization, identifying or enhancing Help Desk Call Center application software to meet the particular demands of your corporation, or adding occasional phone support personnel to work with your existing Help Desk Call Center resources during high-demand situations like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk team of seasoned information technology experts gives your clients in Bakersfield or anywhere in the state of California instant assistance from a large technical support group with years of background offering telephone-based support and online diagnostics for computer environments based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a key driver of business performance, and Progent's target is to fix instead of merely annotate technical problems.
Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Team can supply remote professional engineering expertise and education in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for popular Microsoft applications including Microsoft CRM, MS Project, Office Word, and Office Excel. To learn more concerning Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac experts can support the imaginative facets of Macintosh computing by providing remote help support and training in graphics, sound, and video. Progent's consultants can provide assistance in a variety of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio/video or configuring an audio/video production studio.
Online Network Monitoring Services
Progent can provide businesses in Bakersfield, or anywhere in the state of California, remote network and server monitoring support based on Microsoft Operations Manager, customized by Progent for your business so that your IT maintenance is proactive and automated. By uncovering potential issues before they grow into crashes, remote monitoring can ward off inconvenient and expensive service breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows networks, or environments that incorporate a mix of operating systems.
How Your Bakersfield Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online support with UNIX, Linux, Solaris, or Mac OS X environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or send email to information@progent.com.
Progent's SonicWALL consultants can show you how to pick, deploy, and maintain the SonicWALL Firewall, SonicWALL VPN and SonicWALL PRO product line and can offer training to help you to support SonicWALL protection technology. Progent's CISSP certified consultants, CISM certified security engineers, and CISA qualified security audit consultants can help you design an end-to-end security plan, including written policies, and design protection into your corporate operations.
If your business network mixes UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can assist you to integrate your computers into a cohesive environment that permits all your OS platforms to coexist for easy management, transparent dataflow, high dependability, superior throughput, and tight security. Progent's UNIX and MS Windows coexistence assistance services include IT architecture integration and service, support for Windows services for UNIX, online network monitoring and administration, online network support and repair, in-person technical support, and help desk outsourcing.
Progent provides small and medium size businesses professional support for Intrusion Protection products and IPSec VPN technology from leading firewall and VPN security vendors including WatchGuard, Juniper Networks, and SonicWALL. Progent can show you how to design a comprehensive security strategy and select appropriate technologies from a variety of vendors to support your security goals while sticking within your spending restraints.
NextWeb offers high-speed fixed wireless data services that can be installed in days instead of weeks. NextWeb provides a range of wireless data transports such as NextWeb wireless T1, wireless T3, and special occasion wireless Internet connections. Progent has an agency agreement with NextWeb and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to integrate NextWeb wireless data services to create a world-class, cohesive communications infrastructure on a realistic budget.
Progent’s Technical Response Center provides nationwide remote support for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-qualified service engineers provide phone help and remote direct computer connection to isolate and repair technical problems rapidly and affordably. The breadth of IT experience represented by Progent's team of country-wide support engineers allows Progent to escalate even the most difficult network issues to qualified experts as needed.
SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the fast development of cutting-edge high-end programs that can provide your company a significant competitive advantage. SQL Server features built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, ensures you success in planning, installing and administering Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET environment.
For custom program creation, Progent can provide programming consultants to write line-of-business software in areas such as eCommerce, web site design, Microsoft Dynamics packages including Great Plains Software accounting system, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Internet Information Services to build custom eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent offers expertise in a wide range of custom program development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Progent provides Microsoft Windows 2003 Cluster Server expertise to help your company utilize high availability server clusters designed to provide 100% uptime. Clustered Windows servers for fault-tolerant systems include Windows Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Server Cluster. By assisting you t build non-stop clustered server solutions powered by Windows Server 2003 Cluster, Progent’s certified Windows experts make sure that your high availability server clusters are configured to maximize the strategic value of your computer network.
Progent’s Microsoft certified experts provide small and mid-size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver important software rapidly and automatically to specified users, lower software costs and adhere to licensing agreements by determining patterns of usage, enhance Windows security by improving your knowledge of weak points and by delivering critical updates, manage your mobile workforce through accepted standards independent of connection or location, and lower operational expenses by fully exploiting the administrative capabilities incorporated into Windows. Progent’s SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch administration, and resource monitoring management including program and hardware inventory.
VMware Server is a free virtualization package that runs on Linux and Windows Servers. VMware Server allows companies to partition a physical server into several logical machines and to start experiencing the benefits of virtualization with little monetary outlay. VMware Virtual Server is a robust yet simple to use solution for users new to server virtualization technology and is powered by VMware’s field-proven technology. VMware Virtual Server is well suited for developers, workgroups, and satellite offices who want to streamline software development, test software in ready-to-run virtual environments, re-host outdated operating systems, and save time in server provisioning. Progent's skilled virtual server engineers can assist you with VMware Server, VMware ESX Server, and VMware VirtualCenter so your company can benefit from VMware server optimization.
For small and midsize businesses located in Bakersfield or anywhere in the state of California, Progent provides 24x7 phone technical support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. Progent also can furnish the expertise of Cisco Systems CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and troubleshooting jobs.
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network engineers, and indicates a consultant's networking skills at the master level. Cisco qualified CCIEs know how to resolve the most intractable issues surrounding network design, deployment, administration, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs provide exceptional cost-effectiveness because their deep expertise allows them to find solutions for even the most intractable problems quickly. In many instances, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Progent's Microsoft-qualified remote service professionals can deliver computer repair and consulting help for the complete line of Microsoft server and office productivity technology. Progent is a 
Progent's qualified CISM and CISSP security consultants can provide a variety of system protection services that can improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help you to recover quicky following a damaging penetration. Security support offered by Progent cover comprehensive network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; integrating firewalls; designing secure architectures for remote and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
