Immediate Remote Technical Support for Bakersfield UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Bakersfield or anywhere in the state of California, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISA and CISM-certified security engineers to handle high-level security design and business continuity planning.

Progent's remote technical support engineers represent excellent value due to the fact that they have the practical background and the advanced technology to resolve the majority of information system problems rapidly. Efficient support lowers direct costs since solutions require fewer billable minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing model for remote help is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to many remote service organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent situations where speedy. minor solutions somehow turn into major invoices. Progent's penchant for dealing with problems quickly results in your company saving cash.

Progent's Remote Support Tools
Over the years, Progent has fine tuned an array of optimized technologies and field-proven methodologies that promote the highest degree of effectiveness for online consulting and repair for small company IT networks. Progent offers secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to connect to your company's network remotely without violating network security.

Progent's proprietary service reporting system keeps detailed histories describing all support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of all help delivered to each customer by any Progent engineer. This archive of trouble tickets and fixes is stored as a quickly searchable support knowledge base that permits Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft make available other massive support databases and permit priority response from vendors' internal engineering staff so Progent's online service specialists can come up with the best resolutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Bakersfield or anywhere in California or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.

Remote Support Services Provided by Progent
Progent's phone-based technical support engineers possess certified skills in an extensive array of technologies. This breadth of technical skills allows Progent's consultants to manage practically any problem that may take place in a small business information system. Certifications earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with mixed-operating system environments, Progent also provides the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers.

Online services Offered by Progent to companies in Bakersfield and throughout the state of California include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a broad range of computer technology such as network architecture, email systems, network and operational security, UNIX and Windows integration, virtual server products for server consolidation and simplified administration, and transitioning from older applications to current Windows or Linux-based environments. Progent's group-based approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can provide urgent remote assistance for analyzing problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:

    Major Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Engineers for Bakersfield, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and certifies a person's network technology knowledge at the expert level. CCIEs can handle even the most intractable issues associated with network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and developing alternate approaches or locating software updates. CCIEs are an exceptional cost-effectiveness because their broad expertise allows them to fix the most intractable problems rapidly. In typical instances, less qualified service providers can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes. Few service firms make CCIEs available to support small and mid-size companies. Progent offers fast telephone access to a Cisco-qualified CCIE so you can receive urgent support for complex network issues that are hurting business productivity but are outside the experience of your ordinary IT service providers. Progent's CCIE consultants can communicate with your network using sophisticated remote troubleshooting technology to provide quick, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling family of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

  • Certified MS Windows Support
    Microsoft Windows Experts for Bakersfield, CaliforniaProgent's Microsoft-certified remote service professionals offer computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint 2013 development, Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad range of remote PC desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified Network Security Experts
    CISSP Qualified System Security Professionals for Bakersfield, CaliforniaProgent's certified CISSP and ISSAP network security consultants can provide a range of security services that can improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to recover rapidly after a damaging breach. Security solutions available from Progent include: thorough network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; integrating firewalls; building safe techniques for off-site and mobile connectivity; defending your messaging system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract projects that small companies often request. Progent's rates for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important fields of information technology allows customers to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
  • Help Desk Call Center Services
    Progent's Call Center support programs for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller businesses who lack the resources to create an internal Call Center but who want quick communication with a reliable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and acts as a transparent reinforcement of your current Call Center organization. Progent's Virtual Help Desk can operate as an escalation option to resolve the toughest computer system problems, or be ready in those instances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or improving your established one, evaluating or customizing Help Desk Call Center application software to meet the unique needs of your company, or adding temporary online staff to supplement your internal Help Desk resources to deal with high-demand scenarios such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Call Center team of seasoned information technology experts offers your workers in Bakersfield or anywhere in the state of California rapid communication with an efficient technical support resource with extensive background delivering phone support and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a significant enabler of business success, and Progent's target is to solve rather than just annotate technical issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Team can supply remote professional engineering support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as CRM, MS Office Project, MS Office Word, and Microsoft Excel. For additional information about Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Mac professionals can nurture the artistic components of Apple Mac computing by offering phone-based help support and education in imaging, audio, and video. Progent's support professionals offer expertise in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special projects such as capturing or digitizing audio or video or integrating an audio/video post production facility.

    Remote Network Monitoring Services
    Progent can provide companies in Bakersfield, or anywhere in the state of California, online network and server monitoring services centered around MS System Center Operations Manager network monitoring, adapted by Progent to suit your environment so that your network support is proactive and automated. By anticipating possible trouble spots before they expand into downtime, system monitoring can avoid stressful and expensive information system failures. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that incorporate a variety of OS platforms.

How Your Bakersfield Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.

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