Immediate Phone Technical Support for Bakersfield UNIX, Linux, or Solaris SystemsFor small companies in Bakersfield or anywhere in California, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's remote technical support engineers represent excellent leverage because they are equipped with the real-world experience and the advanced technology to solve most information system problems quickly. This lowers direct costs since service calls take up fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more with incidental costs by reducing or avoiding network outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's billing model for remote help is structured to maximize the impact of your network support dollar. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many online support organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and simple model for billing do away with situations where speedy. minor fixes somehow turn into big invoices. Progent's skill at solving technical issues efficiently results in your company saving cash.

Progent's Online Support Tools
Over time, Progent has developed an arsenal of customized tools and field-tested methodologies that allow the highest level of efficiency for remote help and repair for small and midsize business IT systems. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's online support team to connect to your network remotely without compromising corporate security.

Progent's powerful customer support reporting system keeps detailed histories for the service that Progent's clients have received. Progent's team service personnel have access to the specifics of support delivered to every Progent client by any Progent consultant. This database of issues and repairs is organized as a quickly retrievable support knowledge base that enables Progent's remote support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and formal partnerships with key technology companies such as Cisco and Microsoft make available additional vast technical databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to find the best resolutions quickly.

Get Online UNIX, Linux, Solaris, or Mac OS X Computer Help from Progent
To get started with Progent's remote support in Bakersfield or anywhere in California or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.

Online Technical Support Services Provided by Progent
Progent's online network support engineers possess credentials in a comprehensive array of disciplines. This breadth of IT skills allows Progent's engineers to resolve practically any crisis that may take place in a small or midsize business information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.

To support businesses with mixed-OS networks, Progent also provides access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional experts, and ISSAP engineers.

Phone-based services available from Progent to clients in Bakersfield and anywhere in the state of California include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services cover a broad spectrum of information technology including network infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Consultants for Bakersfield, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and certifies a consultant's technical knowledge at the expert level. CCIEs know how to resolve the most intractable challenges encountered in network infrastructure design, deployment, maintenance, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or identifying software updates. Cisco qualified CCIEs provide excellent value because their broad expertise allows them to find solutions for even the most intractable problems quickly. In typical instances, less experienced engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few support firms make CCIEs available to assist small and mid-size businesses. Progent offers fast phone contact with a Cisco CCIE so you can get urgent assistance for serious network infrastructure problems that are hurting worker productivity but are not within the scope of your local computer maintenance resources. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of advanced on-line troubleshooting tools in order to provide efficient, safe, and economical analysis and repair. Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN technology.

  • Certified Windows Expertise
    Windows Expertise for Bakersfield, CaliforniaProgent's Microsoft-certified online support experts can deliver network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your business the assistance of support engineers who can help your company with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server application development, Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent also offers a wide range of remote desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Qualified System Security Consultants
    CISSP Certified Network Security Engineers for Bakersfield, CaliforniaProgent's certified CISM and CISSP security engineers offer a variety of security services that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to recuperate quickly after a damaging penetration. Security support services available from Progent include: thorough security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; integrating firewalls; establishing safe techniques for remote and mobile connectivity; securing your email system from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting support to help organizations of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize local IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special projects that small businesses frequently request. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important areas of information technology enables customers to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are intended for small organizations who don't have the budget to create an in-house Help Desk Call Center but who require fast communication with a reliable Help Desk with proficient phone support as well as the in-depth expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a transparent reinforcement of your established Help Desk team. Progent's Virtual Help Desk can operate as an escalation option to handle the most difficult network challenges, or be available in those situations when your other service providers are too busy.

    Progent's Call Center consulting support can assist you in creating an efficient new Help Desk or revamping your existing one, identifying or customizing Help Desk Call Center software to handle the particular needs of your company, or providing temporary phone support staff to reinforce your in-house Help Desk Call Center resources to deal with demanding scenarios such as software transitions, major updates, or rolling out new applications.

    Progent's Help Desk staff of veteran network professionals provides your clients in Bakersfield or anywhere in the state of California immediate communication with an effective technical support group with years of background offering telephone-based help and online diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a major enabler of business efficiency, and Progent's aim is to solve instead of just record IT problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and education in specific business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To learn additional information concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac professionals can nurture the creative facets of Mac environments by providing remote help support and education in imaging, sound, and video. Progent's consultants offer help in a variety of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio/video or putting together an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Bakersfield, or anywhere in the state of California, remote computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your network maintenance is proactive rather than reactive. By spotting emerging issues before they cause downtime, remote monitoring can head off disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows networks, or environments based on a combination of platforms.

How Your Bakersfield Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.

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