Fast and Affordable Online Support for Bakersfield Information Networks
Fast Remote Help for Bakersfield NetworksFor companies in Bakersfield or anywhere in the state of California, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the services of CISSP and CISM-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage because they possess the practical background and have access to the sophisticated tools required to solve the majority of information system problems quickly. Efficient support lowers immediate costs because solutions require minimal chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive online consulting know-how is particularly valuable for businesses that depend on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online help is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent scenarios where fast repairs somehow end up as major invoices. Progent's penchant for handling problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized tools and field-tested processes which permit the highest degree of efficiency for online technical support and repair for IT systems of any size. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to interface to your environment remotely without breaching system security.

Progent's powerful service database system keeps extensive documentation for the support that Progent's customers have received. Progent's staff consultants have the benefit of the details of all help provided to each client by any consultant. This history of issues and resolutions is structured as a quickly accessible proprietary knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other massive technical databases and allow fast access to vendors' internal engineering staff so Progent's online consulting specialists are able to come up with optimal resolutions in the least time.

Remote services available from Progent to clients in Bakersfield and anywhere in the state of California include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so all looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly from a ransomware incident. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who lack the resources to assemble and manage an internal Call Center but who want fast communication with an efficient Call Center with professional telephone support plus the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless supplement to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation option to resolve complex computer system challenges, or be available in overflow situations when your regular support engineers are swamped.

    Progent's Help Desk team of seasoned network experts offers your computer users in Bakersfield or anywhere in the state of California quick access to a large support group with substantial background delivering phone help and remote diagnostics for networks powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a significant contributor to company efficiency, and Progent's policy is to resolve rather than simply report IT issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply online advanced consulting support and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Excel. To find out more about Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Bakersfield, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your environment so your computer support is proactive and automated. By exposing emerging issues before they expand into crashes, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows systems, or networks that incorporate a combination of platforms.
How Your Bakersfield Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote help with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Bakersfield or throughout the state of California, Progent's phone-based computer support specialists can deliver effective and economical IT help the moment your business has to have it. More than 15 years of offering online tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve network problems quickly while avoiding the cost and lost time associated with in-person support visits.

Even if your Bakersfield company relies on a local independent support technician or maintains a full time organization that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the time or the experience to resolve unexpected system emergencies or especially complex integration projects.

Features of Progent's Remote Computer Support for Bakersfield
Progent's phone help, remote repair, network security expertise, and system administration services offer offices in Bakersfield or throughout the state of California unparalleled leverage for your IT budget. Whether you require occasional telephone support and remote network repair or full-time Help Desk Call Center support and system administration, Progent's experts can deliver your office world class network support while permitting you to eliminate the expense and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of technical expertise, fine tuned support software, and understanding of corporate IT enable offices to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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