Even if your Bakersfield office deals with a regular independent support technician or maintains a full time IT staff that can handle day-to-day computer issues, Progent’s Microsoft certified consultants offer an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the expertise to deal with unexpected network emergencies or especially tough integration problems.

Features of Progent's Remote Network Services for Bakersfield
Progent's online help, remote repair, network security expertise, and system administration services give small businesses in Bakersfield or anywhere in the state of California unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's National Remote Support program include:

• Immediate Phone Contact with Microsoft Certified Professionals
  Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to small offices in Bakersfield and is also ideal for customers in more remote areas of California that lack consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, service information, and on-going education.

• By the Minute Rates to Reduce Costs
  Progent offers online help on a minute-by-minute basis, so you pay only for the services you receive. Progent requires no minimum fee for online help and imposes no periodic subscription fee. This protects you from facing big invoices for simple fixes.

• Access to Cisco Network Design Professionals
  As a Certified Partner for Cisco Systems, Progent offers access to on-staff specialists who have expertise in planning, deploying, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.

• Application Specialists Group
  Progent's core support services include system integration, MS Exchange consulting, network security planning, and Help Desk outsourcing support. Progent's Experts Team can provide in-depth consulting expertise in critical business applications. Support offered by the Application Experts staff includes:
  • Great Plains Software Support and Customization
  • Microsoft Dynamics CRM Help
  • MS Project Expertise
  • MS Office Excel Consulting
  • Microsoft Word Support
  • Crystal Reports, Microsoft Access, and FRx Programming
  • UNIX, Linux and Sun Solaris Integration
  • Apple Mac Integration
  By providing a full service centralized source for IT generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that meet the unique needs of your business.

• State of the Art Online Connectivity Tools
  Protected online access allows Progent's service experts to see precisely what your users see. This makes it possible to produce fast fixes to problems that might otherwise demand a costly onsite visit. Cutting-edge remote connectivity software and experienced technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online troubleshooting and remote network tracking.

• Compatibility with Popular VPN Gateways
  Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.

• 24-hour Service for Maximum System Availability
  For small offices with mission-critical applications, Progent offers round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum network uptime.

• Help Desk Call Center
  Progent's Help Desk Call Center programs are intended especially for budget-constrained small companies whose clients need instant access to a Help Desk service with expert telephone support and complete escalation ability.

Benefits of Progent's Network Help for Small Businesses in Bakersfield
Progent's online IT consulting services allow your City# small business to have the benefits of immediate, expert network support without the cost of managing an in-house IT organization. Your network will acquire greater strategic value by becoming increasingly available, productive, and protected. Benefits to your company include:

• Seamless virtual expansion of your on-site IT resources
  With most small companies in Bakersfield and throughout California, nearby computer support resources, whether made up of outside consultants or an in-house IT staff, can solve typical network problems. However, serious problems may occur when your regular resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your local service people. In these cases, Progent's on-call support professionals provide an easy, quick, and budget-friendly solution to supplement your local resources and to pass on valuable knowledge to increase your capability to resolve future problems in-house.

• Reduced Reliance on Individual Consultants
  For network support, small businesses commonly depend on independent freelance consultants. Although independent service people carry smaller overhead than larger consulting companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may require your company to wait for assistance during an emergency. As your company expands, network downtime and problems with vital software are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of reserve service expertise to insure your IT system is always up and running.

• Build a Solid Foundation for Smooth Expansion
  New organizations often start with an IT system implemented on a shoestring budget. Lacking a robust framework, band-aid repairs can get piled onto a weak foundation. When a company grows, reliability and scalability problems can impede the success of the business. Such poorly designed environments need proper assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure able to deliver the solid foundation to handle vital business requirements and simplify future growth.

• Interact with Problem Solvers Rather Than Product Vendors
  Small companies need advice and technical training to negotiate an increasingly complex array of product alternatives available for accelerating business growth and enhancing productivity. They hardly need a network engineer who is attempting to resell a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined product instead of the true needs of a small business. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match technical expertise with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, breadth of technical experience, refined support tools, and understanding of enterprise networking allow small companies to escape the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

• Certified Knowledge of Microsoft's Full Range of Server Platforms
  Progent offers in-depth expertise for Microsoft’s leading server platforms with services that include Windows 2003 expertise, Windows Server 2000 migration, Windows NT Server migration, Microsoft Exchange 2003 Server support, Microsoft Exchange 5.5 Server and Exchange Server 2000 migration, and Microsoft SQL 2005 support.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified consultants average more than a decade of real-world industry experience, at the forefront of network support, performing a wide range of IT tasks for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert technical help, but also a consultant with field-tested approaches for applying computer knowledge to repair actual IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be forced to permit simple problems to fester.

• Complete Records of IT Services
  Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every consultant to every client. The discipline of documenting and organizing support records allows more efficient support and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on providing high-value services where Progent has few competitors. Businesses who work with trusted independent service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and productive.

• Automated Server Monitoring with Microsoft MOM
  Progent is one of the only IT service firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. This package allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from painful and costly service losses.

How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, visit Immediate Urgent Support.