Fast Remote Troubleshooting for Bakersfield Networks
Fast Phone Consulting for Bakersfield NetworksFor organizations in Bakersfield or anywhere in the state of California, Progent provides online technical support for information systems powered by Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent value because they have the real-world background and have access to the sophisticated technology necessary to resolve most information system issues rapidly. This reduces immediate costs since service calls use up fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding system downtime and associated losses due to business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is especially important for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike many remote support firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing avoid situations where quick repairs manage to end up as big invoices. Progent's skill at handling technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized technologies and field-tested methodologies that promote the maximum degree of effectiveness for online technical support and repair for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to connect to your company's network remotely without compromising corporate security.

Progent's proven technical support reporting system includes thorough documentation for the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of all help rendered to every Progent client by any Progent engineer. This database of anomalies and responses is stored as a quickly searchable support knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close partnerships with important technology companies such as Cisco and Microsoft open up additional massive technical support databases and permit quick response from vendors' internal product engineers so Progent's remote consulting specialists can arrive at the most efficient solutions quickly.

Remote services available from Progent to companies in Bakersfield and throughout the state of California include:

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to execute critical projects within budget and on time. Progent's special online consulting solutions include:
  • Help Desk Support
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who lack the money or time to support an internal Call Center but who need quick communication with an effective Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to advanced consultants.

    Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your current one, identifying or customizing Help Desk Call Center software to handle the particular needs of your company, or adding occasional phone support staff to supplement your in-house Help Desk team to deal with unusually busy events such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center staff of experienced network consultants offers your workers in Bakersfield or anywhere in the state of California fast assistance from a large technical support group with years of background delivering telephone-based help and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's target is to solve and not just track technical issues.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Group provides online advanced consulting expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft applications such as Microsoft CRM, Project, MS Office Word, and MS Office Excel. To read additional information concerning Progent's expertise, programming, and education services, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Network and Server Monitoring Support
    Progent offers businesses in Bakersfield, or anywhere in the state of California, online network and server monitoring services centered around System Center Operations Manager, enhanced by Progent for your business so your IT support is proactive and automated. By exposing emerging issues before they expand into network outages, automated monitoring can head off inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft systems, or environments that incorporate a combination of platforms.
How Your Bakersfield Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote help with Windows, Mac OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Bakersfield or throughout the state of California, Progent's online network support specialists are ready to provide expert and economical system support whenever your business requires it. More than a decade of offering online repair services has led to Microsoft Gold status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Bakersfield organization works with a local independent consultant or employs a full time IT staff that can deal with common computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to address sudden network crises or particularly complex integration projects.

Advantages of Progent's IT Support for Organizations in Bakersfield
Progent's online IT consulting services enable your Bakersfield company to have the benefits of on-call, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic worth by becoming more available, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    For most companies in Bakersfield and throughout California, local network service providers, whether made up of outside consultants or a full-time IT staff, can solve typical technical problems. On the other hand, major troubles can spring up when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service technicians. In these situations, Progent's online support professionals give you an easy, fast, and economical way to augment your regular resources and to convey useful information to increase your capability to deal with future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller businesses often rely on independent freelance consultants. Although independent consultants have smaller internal costs than larger support firms and can often charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may force your company to go without help during an IT crisis. As your network expands, network downtime and trouble with vital applications are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service experts to insure your IT system remains available.

  • Create a Scalable Basis for Seamless Growth
    Companies typically begin with an IT system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes often get piled on top of a shaky foundation. When a network grows, stability and expandability issues can impede the success of the organization. Such poorly designed environments require proper analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure that can offer the stable foundation to handle current business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller offices need guidance and technical education to navigate through an ever more complex array of technology alternatives capable of promoting business growth and improving efficiency. These companies hardly need a network consultant who is attempting to sell a certain vendor's products. Network consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to align technical expertise with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, breadth of IT background, refined support software, and familiarity with corporate IT enable offices to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, in the trenches of IT service, performing a wide variety of IT projects for a large array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class technical capability, but also a support engineer with proven methods for applying technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you will not be tempted to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each staff member to each customer. The practice of documenting and archiving service records results in more effective service and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.















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