Immediate Online Support for Bakersfield Computer Networks
Fast Phone Help for Bakersfield SystemsFor businesses located in Bakersfield or anywhere in California, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support experts offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology required to solve most network problems rapidly. This reduces immediate expenses since solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting know-how is particularly important for organizations that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you actually get. Unlike typical online service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent scenarios where fast repairs somehow end up as major tabs. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of optimized technologies and proven processes which allow the highest level of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to communicate with your company's environment without violating corporate security.

Progent's sophisticated customer support database system stores comprehensive records describing all service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of assistance delivered to each customer by every Progent consultant. This database of issues and resolutions is structured as a conveniently retrievable proprietary database that enables Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and close relationships with key technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow fast access to vendors' internal product engineers so Progent's online consulting specialists are able to arrive at the best resolutions in the least time.

Online services offered by Progent to companies in Bakersfield and throughout the state of California include:

Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for companies with networks based on Windows, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who lack the money or time to assemble and manage an internal Help Desk Call Center but who want quick response from a reliable Call Center with professional telephone support plus the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for larger businesses and operates as a seamless extension of your current Call Center organization. Progent's Virtual Call Center can serve as a an escalation resource to resolve the toughest technical problems, or be ready in overflow situations when your regular service providers are overwhelmed.

    Progent's Help Desk staff of veteran information technology professionals provides your workers in Bakersfield or anywhere in the state of California rapid assistance from a reliable support resource with years of background delivering telephone-based help and online diagnostics for computer environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a crucial driver of company productivity, and Progent's policy is to solve and not simply document technical issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Group can supply phone-based professional engineering support and training in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Word, and MS Office Excel. To find out more about Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Group.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like IPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Bakersfield, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so that your computer maintenance is proactive and automated. By detecting looming problems before they expand into crashes, remote monitoring can ward off inconvenient and expensive service failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac networks, Microsoft networks, or networks powered by a combination of OS platforms.
How Your Bakersfield Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online support with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Bakersfield or anywhere in the state of California, Progent's online network support engineers can deliver professional and affordable system support the moment your company needs it. Long experience offering online repair services has earned Microsoft Gold Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix network problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Bakersfield company deals with a local freelance consultant or employs a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the experience to handle unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in Bakersfield
Progent's remote network troubleshooting services enable your Bakersfield organization to realize the benefits of immediate, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your network will derive greater strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    With most businesses in Bakersfield and throughout California, local network service resources, whether made up of independent consultants or a full-time maintenance staff, can handle typical technical issues. On the other hand, IT crises can occur when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your onsite service personnel. In these instances, Progent's online service specialists give you a convenient, quick, and economical solution to supplement your regular resources and to pass on valuable information to improve your ability to handle downstream issues in-house.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller businesses commonly rely on independent freelance consultants. Although freelance service people have less internal costs than big consulting organizations and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the absence of reserve personnel may require your company to go without help during an emergency. As your company expands, network downtime and problems with critical applications are more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup support expertise to insure your IT system stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Organizations typically start with an IT system implemented on a shoestring budget. Without a scalable framework, band-aid fixes often get piled onto a shaky foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. Such poorly built systems require careful assessment, intelligent strategic planning, and wide technical expertise to evolve to a network infrastructure able to deliver the stable foundation to meet critical business requirements and simplify downstream expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller offices need advice and technical education to navigate through an ever more complex array of product options available for promoting business growth and improving efficiency. They hardly need a network engineer who is attempting to sell a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is built around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to match IT expertise with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of IT knowledge, refined support software, and understanding of enterprise networking allow businesses to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on professional background, at the front lines of network service, performing a broad variety of technical projects for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT help, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits by the minute. Consequently, you are billed just for received services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal business hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be forced to permit minor problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each consultant to each client. The practice of detailing and organizing support activity allows more efficient support and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from painful and expensive service losses.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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