Fast Online Troubleshooting for Bakersfield Computer Networks
Immediate Online Support for Bakersfield SystemsFor businesses in Bakersfield or anywhere in the state of California, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with challenging networking issues, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company benefits even more with indirect expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced online consulting experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you receive. Unlike many remote service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing do away with scenarios where quick repairs somehow end up as major tabs. Progent's skill at dealing with technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and proven processes which promote the highest degree of effectiveness for remote help and troubleshooting for IT systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to connect to your system remotely without violating system security.

Progent's sophisticated customer support reporting application maintains thorough histories describing the service that Progent's clients have received. Progent's team service personnel have access to the specifics of assistance provided to every Progent client by every engineer. This history of issues and fixes is structured as a conveniently searchable proprietary knowledge base that permits Progent's online technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and formal relationships with key vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from vendors' in-house product engineers with the result that Progent's online service specialists can arrive at optimal solutions promptly.

Remote technical support services offered by Progent to companies in Bakersfield and throughout the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight line of network monitoring and management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex network management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight Systems Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight Systems Watch server and desktop management services.

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for organizations with environments that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are intended for companies who lack the money or time to create an internal Help Desk but who want quick access to an efficient Call Center with proficient telephone support as well as the expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent reinforcement of your existing Call Center staff. Progent's Virtual Call Center can serve as a an escalation option for the most difficult computer system issues, or be available in those instances when your other resources are overwhelmed.

    Progent's Help Desk Call Center staff of veteran information technology consultants offers your workers in Bakersfield or anywhere in the state of California rapid contact with a large support resource with extensive background providing phone help and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a major driver of company efficiency, and Progent's goal is to fix and not merely annotate technical problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff provides online advanced consulting expertise and education in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and MS Office Excel. To read additional information about Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Bakersfield, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your business so your IT support is proactive and automated. By detecting looming trouble spots before they evolve into network outages, remote monitoring can minimize inconvenient and costly information system crises. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or environments that incorporate a combination of platforms.
How Your Bakersfield Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote help with Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Bakersfield or anywhere in the state of California, Progent's online computer support engineers can deliver effective and affordable IT support whenever your organization has to have it. More than 15 years of offering online tech support has led to Microsoft Gold status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve network problems rapidly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Bakersfield company deals with a regular freelance consultant or maintains a full time IT staff that can handle the majority of network issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to deal with unexpected network emergencies or particularly complicated integration problems.

Features of Progent's Remote Network Services for Bakersfield
Progent's phone help, Internet-based repair, network security consulting, and network administration services offer businesses in Bakersfield or throughout the state of California the greatest leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk Call Center support and network management, Progent's professionals can deliver your business world class IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Full Range of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help by the minute. Consequently, you owe only for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every consultant to every client. The discipline of detailing and organizing service activity allows more effective service and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.