Overview of Progent's Consulting Services for BlackBerry Technology
RIM BlackBerry Consulting and Support ServicesWireless access to messages, contacts, calendars, and the web is a critical feature of IT networks for companies of any type. BlackBerry smartphones are some of the most popular devices for achieving anywhere, anytime communications. But the network architecture required to support RIM BlackBerry smartphones has grown steadily more complex as the demand for non-stop operation and and air-tight security has heightened. Progent's BlackBerry certified engineers focus in providing small businesses world-class IT expertise and technical services that are economical and effective.

As a Microsoft Gold Partner with more than a decade of background consulting on Microsoft Exchange, Progent's consultants can provide in-depth expertise for incorporating RIM BlackBerry and Microsoft products by delivering services such as Exchange 2010 Server consulting as well as by providing complementary support services such as Microsoft Lync Server deployment and MS Office Communications Server consulting to help control Instant Messaging and Presence. Progent's MS SQL Server 2016 integration consultants and MS SQL Server 2014 experts can configure and troubleshoot your SQL database server to operate efficiently with BlackBerry BES Server, and Progent's Microsoft Data Protection Manager experts can assist your company to develop backup and restore procedures to safeguard your messaging data and reduce productivity loss in the event of a crash of your messaging system.

Progent also maintains one of the country's largest teams of Cisco qualified CCIE network consultants who are accessible online to offer advanced support for designing and repairing your IT network so it supports your BlackBerry system with high levels of resilience, scalability, protection, and maintainability. Cisco Certified Internetwork Experts are elite networking experts who are awarded this prestigious classification only by completing strenuous testing by Cisco. CCIEs can handle even the most complicated issues surrounding network design, integration, repair, and service.

Consulting and Technical Support Services for BlackBerry BES Server
Research in Motion's high-end solution for managing big collections of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated software enables Microsoft Exchange, Lotus, or Novell GroupWise clients to transmit and receive emails that stay encrypted in transit to provide maximum data protection. BlackBerry Enterprise Server also simplifies a broad variety of vital management jobs that span from smartphone setup and updates to wireless security and high availability.

BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-qualified engineers can help you utilize RIM BlackBerry BES Server to do routine jobs such as:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Control client configurations with BlackBerry's vast selection of policies

Progent's BlackBerry-qualified engineers can also assist you to use BlackBerry Enterprise Server to perform key procedures not supported by the less advanced BES Server Express. These procedures include:

  • Configure and support BlackBerry's high-availability architecture using virtual servers
  • Install BlackBerry devices wirelessly
  • Set specialized administration roles
  • Automatically track and analyze the overall health of your BlackBerry solution

Progent's Remote BlackBerry-Certified Technical Support is Fast and Economical
For businesses in Baltimore, Maryland who want fast and affordable help from a qualified RIM BlackBerry consultant, Progent provides efficient remote assistance from a seasoned support team who have delivered IT solutions to organizations in each state in the United States. (See Progent's customer testimonials.)

Remote support eliminates travel expense and lets engineers fix technical issues rapidly, allowing you to minimize wasted productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in all BlackBerry solutions and can provide expert support in fields such as troubleshooting synchronization issues, setting up BlackBerry BES Server, and creating a protected, high-availability system architecture for RIM BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to carry out common support functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters, modifying user profiles, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified service professionals can also help your company to troubleshoot a broad range of issues associated with synchronization, device recognition, messaging reconciliation, web browsing, wireless connectivity, IM, workstation application installation, and Desktop Redirector.

As a top innovator in delivering nationwide online help for small business networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile technical support expenses at a minimum and, by dealing with issues promptly, optimizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks including resolving enterprise activation problems, registering and removing BlackBerry smartphone clients, setting activation passwords, configuring over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to use administration tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and using WiFi for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help your company to define and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange Server.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Expert
In order to contact Progent about professional assistance for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.