Consulting and Technical Support Services for Research In Motion BlackBerry Technology
BlackBerry Support ServicesBlackBerry wireless smartphones from Research in Motion are one of the most successful products for maintaining mobile connectivity to messaging, scheduling, web applications, and other critical business information. As the complexity of small company networks has expanded, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for businesses of all sizes, successful deployment and maintenance of BlackBerry solutions has grown increasingly difficult. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and corporate databases, small organizations often turn to outside support firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified consultants who can help small businesses to design, manage, and repair BlackBerry solutions affordably and efficiently, dispensing with the requirement for an internal BlackBerry solutions expert and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of experience, combined with Progent's efficient remote service delivery model, gives small companies an affordable solution for integrating BlackBerry products productively into their IT system.

Progent's consultants can assist your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and email systems operate optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous releases of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to help you monitor and support BlackBerry devices throughout your company, recommend security policies that are right for your company, customize mobile applications, and ensure that your network infrastructure is properly designed to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your regular backup procedures so that it can be recovered rapidly and thoroughly.

Integration Services for BlackBerry BES Server
RIM's high-end solution for managing large groups of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated software enables Exchange Server, Lotus Domino, or Groupwise clients to send and receive emails that are encrypted during transit to provide maximum security. BES Server also streamlines a broad selection of crucial administrative tasks ranging from smartphone deployment and updates to wireless security and high availability.

RIM BlackBerry Enterprise Server Configuration Help

Progent's BlackBerry-qualified engineers can assist you to use RIM BlackBerry BES Server to perform basic tasks like:

  • Deploy and manage applications
  • Schedule device, application, and policy updates
  • Upgrade BlackBerry device software remotely
  • Manage client settings with BES Server's extensive library of IT policies

Progent's BlackBerry-certified consultants can also help your company to use BlackBerry BES Server to implement key tasks not available with the less advanced BES Server Express. These tasks include:

  • Install and support BlackBerry's fault-tolerant infrastructure based on virtualization
  • Install BlackBerry devices remotely
  • Set custom administration roles
  • Monitor and report on the integrity of your BlackBerry solution

Progent's Remote BlackBerry-Certified Support is Quick and Affordable
For companies in Baltimore, Maryland who require quick and affordable access to a certified RIM BlackBerry support professional, Progent provides effective online help from a seasoned support team who have delivered network solutions to organizations in each state in the United States. (See Progent's client testimonials.)

Remote consulting services eliminates travel expense and lets engineers solve technical issues rapidly, allowing you to minimize lost productivity. Progent's BlackBerry consultants have been awarded accreditations in the entire range of BlackBerry technologies and offer expert support in fields including resolving synchronization problems, setting up BlackBerry Enterprise Server, and creating a protected, high-availability system architecture for RIM BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can help you to carry out basic support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, modifying user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified service professionals can also help your company to troubleshoot a wide range of problems associated with synchronization, handset recognition, messaging consistency, web browsing, mobile connectivity, IM, workstation application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote help for small business networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry technical support costs low and, by handling problems promptly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, install, validate, repair, and document a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry include business and technology requirements assessment, solution design, deployment planning and implementation, performance optimization, configuration of a fault-tolerant environment, information backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational goals and to create a wireless environment that meets your IT budget and supports your business plans. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to support a BlackBerry Enterprise Server, help you to determine which administration model and hardware products meet your needs, and analyze your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed choices concerning options for software versions, server hardware and storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry expert can assist your company to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to run company-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about professional support for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.

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