World-class Remote Support Services for BlackBerry Technology
BlackBerry Online Integration AssistanceSafe and uninterrupted access from smartphones to collaborative messaging systems like Exchange, Domino, or Groupwise is now mandatory for businesses of any size who want to maximize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server are some of the premiere solutions for building and managing mobile connectivity. However, maintaining productive BlackBerry environments has become challenging because of the advanced mechanisms available to meet the demand for world-class protection and non-stop operation. Progent's BlackBerry qualified consultants are expert at providing online consulting and support expertise for BlackBerry systems, reducing service expenses and resolving problems more quickly than is possible with traditional on-site consulting.

Progent maintains a seasoned team of online engineers certified to support networks that include products from all major vendors. (See technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can help your company to manage challenging problems with your network environment. Progent's Apple qualified support staff can help your business to integrate Macs with your wireless communications solution and can provide support with iPhone integration and management. Progent's Linux engineers can offer assistance for supporting application servers powered by various implementations of Linux including RedHat Linux, SUSE, Debian GNU/Linux, CentOS, Ubuntu, Mandriva Linux, PCLOS, fedora Linux, and Gentoo. This range of expertise allows Progent to act as a convenient source for all IT assistance needed in multi-platform environments and eliminates the blame game that small businesses often encounter when looking for technical support.

Progent's IT security consultants have earned top security credentials such as CISA and Information System Security Architecture Professional (ISSAP). Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include two ultra-affordable security vulnerability scanning service bundles that enable small businesses to get a professional security assessment from a Progent security consultant to determine possible weaknesses in the security posture you expose on both sides of your firewall.

BlackBerry Enterprise Server Consulting and Technical Help
The BlackBerry Enterprise Server (BES) offers companies a centralized and safe source for integrating BlackBerry smartphones into their messaging, groupware, and application environment. BlackBerry Enterprise Server (BES) enables mobile BlackBerry clients to access Exchange Server, Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry devices with PC desktops to ensure data consistency for applications like calendars, address books, tasks, instant messaging, and specialized business software. Thanks to BlackBerry BES Server support for Exchange, users carrying BlackBerry handsets can have push-based connectivity with Exchange email and to IM-capable software through Microsoft Communications Server and Lync Server 2010 support.

BlackBerry Enterprise Server Help

Progent's BlackBerry-qualified engineers can help you plan, deploy, and maintain BlackBerry Enterprise Server (BES) so you can optimize the productivity of BlackBerry clients, simplify the management of a BlackBerry environment, and lower the expense of supporting a mobile workforce.

Progent's Online BlackBerry-Certified Consulting Services is Quick and Affordable
For companies in Baltimore, Maryland who require quick and affordable help from an authorized RIM BlackBerry consultant, Progent provides efficient online assistance from a seasoned network support team who have delivered network solutions to companies in each state in the U.S. (Refer to Progent's customer testimonials.)

Remote support eliminates travel costs and allows consultants to fix technical issues quickly, so you minimize wasted productivity. Progent's RIM BlackBerry consultants have earned certifications in the entire range of BlackBerry technologies and offer expert support in fields such as fixing synchronization problems, deploying BlackBerry BES Server, and creating a protected, high-availability system architecture for RIM BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can assist you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks including resolving enterprise activation issues, registering and deleting BlackBerry device users, activating passwords, configuring over-the-air program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry engineers can also show you how to use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and assist your company to define and implement appropriate security options.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry consultant has support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and remove BlackBerry smartphone users on Exchange Server and Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System and IM, install access control lists, control Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, repair, and produce documentation for a wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and network requirements analysis, solution design, roll-out strategy and implementation, performance optimization, configuration of a high-availability environment, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical goals and to create a mobile wireless solution that fits within your IT budget and aligns with your business plans. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which administration model and equipment match your needs, and evaluate your messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make smart choices about options for software editions, processors and storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can assist you to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security engineers to perform company-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry environment.

Contact Progent to Get Help from a BlackBerry-Certified Expert
To contact Progent about engineering support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.
















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