Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry ConsultantsBlackBerry wireless PDAs were once one of the most popular products for maintaining location-independent access to messaging, scheduling, web applications, and other critical business information. Progent offers Baltimore, Maryland businesses support from BlackBerry-qualified experts who can assist companies to maintain their BlackBerry environments or transition smoothly to a current mobile solution.

As the complexity of small company IT technology has increased, and as the demand for world-class protection, reliability, and disaster recovery has grown to be the norm for businesses regardless of size, effective integration and maintenance of BlackBerry solutions has become increasingly difficult. To address issues like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and corporate databases, small organizations frequently resort to outside consulting firms who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can help small businesses to plan, administer, and repair BlackBerry solutions affordably and efficiently, dispensing with the requirement for an in-house BlackBerry technology expert and lowering the cost and hassle of supporting mobile workers. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This breadth of experience, combined with Progent's proven remote support model, provides small companies a budget-friendly solution for integrating RIM BlackBerry products seamlessly into their information network.

Progent's experts can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your data and messaging systems function efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft technology, configure easy-to-use management tools to help you monitor and support BlackBerry devices across your business, define security policies that make sense for your company, develop custom mobile applications, and ensure that your IT network architecture is properly configured to accommodate your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup processes so that it can be restored quickly and safely.

Consulting Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies management and maintenance of RIM BlackBerry devices, providing a centralized platform for handling key jobs such as smartphone deployment, upgrades, and deactivation and also providing a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server supports transparent communication between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry users and allows over-the-air synchronization.

BlackBerry Enterprise Server Configuration Support

BES Server offers a variety of data protection options starting with advanced data encryption of information transmitted between a BlackBerry wireless handset and BES Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent versatility in adjusting levels of protection to meet the specific needs of your mobile network. Progent's BlackBerry authorized engineers can help you to choose powerful security functions and enable them remotely. Samples of these wirelessly selectable security features are:

  • Disable a BlackBerry smartphone
  • Wipe data from a lost or stolen smartphone
  • Disable Bluetooth functionality
  • Activate built-in defenses against malicious attacks

BES Server also provides versatility in selecting ways to keep mobile users from installing or executing unsafe or prohibited software. Progent can help you to choose blocking processes like:

  • Specify precisely what programs are allowed on the device
  • Block third-party programs from allocating non-volatile memory on the smartphone
  • Select which resources external software can access on the smartphone
  • Limit the types of connections third-party programs running on the smartphone can initialize
  • Block all third-party programs from being installed or executed on the device

Professional RIM BlackBerry Technical Support Offered Online from Progent
Progent's certified BlackBerry engineers are available remotely to provide expert assistance to companies in the Baltimore region or anywhere in the state of Maryland. Progent's seasoned remote consulting experts have helped IT organizations solve network problems and cut support costs in each state in the U.S. and established a large following of satisfied clients. (Refer to Progent's customer testimonials.)

Progent can provide remote consulting support for a broad array of technologies associated with RIM BlackBerry software and devices including wireless synchronization, integration with Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Important BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to perform common technical functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, modifying user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's certified service professionals can in addition help you to troubleshoot a wide array of issues concerning synchronization, device detection, email reconciliation, web access, mobile connections, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online help for small office networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless technical support expenses at a minimum and, by solving problems promptly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and produce documentation for a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and technology requirements assessment, solution architecture, deployment planning and implementation, performance optimization, design of a high-availability environment, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to design a mobile wireless system that fits within your IT budget and aligns with your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, help you to determine which management approach and physical components match your needs, and analyze your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed choices about options for software versions, processors and mass storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry expert can help you to select and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security specialists to run company-wide security assessment and compliance testing and suggest enhancements to accommodate your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Consultant
If you wish to get in touch with Progent about engineering support for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.

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