Introduction to Progent's Support Services for BlackBerry Solutions
RIM BlackBerry Consulting and Support ExpertiseWireless access to messages, contacts, schedules, and the web has become a critical feature of information systems for companies of all types. BlackBerry handhelds are some of the most powerful devices for achieving location-independent connectivity. But the infrastructure needed to accommodate RIM BlackBerry handhelds has grown steadily more sophisticated as the pressure non-stop operation and and air-tight security has increased. Progent's RIM qualified consultants focus in delivering small businesses world-class network support and troubleshooting services that are affordable and effective.

As a Microsoft Gold certified Partner with more than a decade of experience consulting on MS Exchange Server, Progent's consultants can give you access to broad expertise for incorporating RIM BlackBerry and Microsoft technology by offering services such as Exchange 2010 Server consulting and by delivering complementary services such as Microsoft Lync Server 2010 deployment and Microsoft Office Communications Server consulting to manage IM and rich presence. Progent's MS SQL 2016 integration consultants and MS SQL Server 2014 consultants can set up and repair your SQL server to operate efficiently with BlackBerry Enterprise Server (BES), and Progent's Microsoft System Center Data Protection Manager specialists can assist you to develop archiving and restore processes to safeguard your messaging data and minimize productivity loss in case of a breakdown of your messaging system.

Progent also maintains a staff of Cisco qualified CCIE network consultants who are accessible remotely to provide expert assistance for architecting and troubleshooting your company's network so that it supports your BlackBerry solution with high levels of fault tolerance, scalability, protection, and manageability. CCIEs are elite networking professionals who are awarded this prestigious status only through intense examination by Cisco. CCIEs are able to handle the most intractable problems surrounding network planning, integration, repair, and service.

Consulting Help for BlackBerry BES Server
BlackBerry BES Server simplifies management and support of RIM BlackBerry wireless handsets, offering a single platform for handling critical tasks like smartphone installation, upgrades, and deactivation and also providing a strong foundation for security and high availability. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange Server, Novell GroupWise, or Domino messaging servers and BlackBerry users and allows over-the-air synchronization.

BlackBerry Enterprise Server Configuration Support

BlackBerry Enterprise Server features a wealth of data protection options starting with advanced data encryption of messages transmitted between a BlackBerry smartphone and BES Server based on AES or Triple DES. BlackBerry BES Server also allows excellent flexibility in selecting degrees of protection to match the special requirements of your company's environment. Progent's BlackBerry certified engineers can help your company to select advanced security functions and enable them wirelessly. Examples of these over-the-air configurable security features include:

  • Lock down a device
  • Erase information from a misplaced or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Activate built-in defenses against malicious attacks

BES Server also provides flexibility in selecting how to prevent users from installing or executing unsafe or prohibited code. Progent can assist you to select blocking processes like:

  • List precisely what programs are permitted on the device
  • Prevent external programs from allocating non-volatile memory on the BlackBerry device
  • Select what resources external applications can access on the BlackBerry device
  • Limit the kinds of access third-party programs running on the smartphone can establish
  • Block all third-party software from being installed or run on the BlackBerry device

Progent's Remote BlackBerry-Certified Consulting Services is Fast and Economical
For businesses in Baltimore, Maryland who want fast and economical help from a certified BlackBerry support expert, Progent delivers effective remote help from a seasoned network support team who have provided network solutions to companies in every state in the U.S. (Refer to Progent's customer testimonials.)

Remote support avoids travel costs and lets engineers resolve technical issues quickly, allowing you to reduce wasted productivity. Progent's RIM BlackBerry consultants have earned accreditations in the entire range of BlackBerry solutions and can provide professional support in areas including fixing synchronization issues, configuring BlackBerry BES Server, and creating a secure, fault-tolerant system infrastructure for BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system based on Exchange Server. Progent's BlackBerry consultant offers support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to add and remove BlackBerry smartphone clients on Exchange and Microsoft Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy access control lists, manage Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, repair, and produce documentation for a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry include business and network needs assessment, system architecture, installation planning and execution, performance tuning, design of a fault-tolerant environment, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to design a wireless environment that fits within your information technology budget and aligns with your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to accommodate a BlackBerry BES Server, assist your organization to determine which administration approach and physical components match your needs, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions about options for software editions, server hardware and storage, network design, and application set up.

To maximize system security, Progent's BlackBerry expert can assist your company to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security specialists to run network-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Specialist
If you wish to get in touch with Progent about engineering assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.

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