Immediate Remote Help for Baltimore Information Networks
Immediate Online Technical Support for Baltimore SystemsFor companies located in Baltimore or anywhere in the state of Maryland, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic issues.

Progent's online support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology required to resolve most network issues rapidly. This reduces immediate expenses because service calls require fewer chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your company benefits additionally with incidental costs by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online technical support know-how is especially important for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are billed only for the support that you actually get. Unlike many remote service companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing avoid situations where speedy. minor repairs somehow end up as major bills. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized technologies and proven methodologies which permit the highest level of effectiveness for online help and repair for IT networks of any size. Progent provides secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's online support team to communicate with your company's environment remotely without breaching corporate security.

Progent's sophisticated customer support database system includes comprehensive documentation describing the service that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of services provided to each client by every engineer. This history of problems and responses is stored as a conveniently exploitable internal knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other massive support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's online consulting specialists can determine the best resolutions quickly.

Remote support provided by Progent to customers in Baltimore and throughout the state of Maryland include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of IT management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who don't have the budget to create an internal Help Desk Call Center but who require quick access to an efficient Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or improving your current one, identifying or modifying Help Desk Call Center software to handle the special requirements of your company, or providing occasional online staff to reinforce your internal Help Desk Call Center resources during demanding scenarios such as software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk staff of veteran information technology professionals gives your computer users in Baltimore or anywhere in the state of Maryland quick access to an effective technical support resource with extensive background delivering telephone-based support and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center perception as a significant contributor to company productivity, and Progent's aim is to solve and not merely annotate IT problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online advanced engineering expertise and training in key application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Baltimore, or anywhere in the state of Maryland, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to suit your business so your computer maintenance is proactive and automated. By uncovering looming problems before they evolve into crashes, proactive monitoring can head off stressful and expensive service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks based on a variety of OS platforms.
How Your Baltimore Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Baltimore or throughout the state of Maryland, Progent's online computer support engineers can provide effective and affordable IT help whenever your organization requires it. More than a decade of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to solve network problems rapidly while avoiding the expense and lost time that comes with on-premises support calls.

Even if your Baltimore company has a local freelance consultant or employs a full time organization that can deal with ordinary computer issues, Progentís Microsoft certified consultants can still offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the time or the knowledge to solve sudden network emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Offices in Baltimore
Progent's online support services allow your Baltimore organization to have the benefits of on-call, expert IT support without the expense of managing an in-house IT staff. Your information system will derive added business value by being increasingly available, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local support resources
    With most offices in Baltimore and throughout Maryland, nearby computer support providers, whether made up of independent consultants or an in-house IT staff, can take care of typical technical issues. On the other hand, IT crises may strike when local resources are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your local service technicians. In these cases, Progent's on-call support professionals give you an easy, fast, and economical solution to supplement your regular help and to convey valuable knowledge to increase your capability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller offices commonly depend on independent freelance consultants. While freelance service people have less overhead than larger support firms and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the absence of fallback personnel may force your business to go without help during an emergency. As your network grows, network unavailability and trouble with critical applications are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of backup support expertise to make sure your network stays up and running.

  • Build a Solid Basis for Seamless Expansion
    Businesses often begin with an information architecture created on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get thrown onto a shaky foundation. When a company grows, stability and scalability issues can hinder the productivity of the business. Such badly designed systems require careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a system architecture able to deliver the stable foundation to handle vital business requirements and ease future expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller offices need guidance and technical education to negotiate an ever more complex maze of technology alternatives capable of promoting business success and improving productivity. They hardly need a network consultant who is attempting to earn a commission on a certain vendor's products. Network support and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the genuine needs of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align technical expertise with the best needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, refined support software, and understanding of enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Full Family of Servers
    Progent can provide world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 integration, Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you pay just for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local service firms who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by each staff member to each client. The discipline of documenting and organizing service activity results in more efficient service and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.















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