Remote Computer Support for Baltimore Small Office Network Systems
For small organizations and new businesses in Baltimore or throughout the state of Maryland, Progent's phone-based computer support specialists can deliver professional and affordable IT support the moment your company needs it. More than 10 years of providing online tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve IT problems rapidly while avoiding the expense and lost time that comes with on-site service calls.
Even if your Baltimore small business deals with a local freelance consultant or maintains a full time organization that know how to deal with the majority of computer problems, Progent’s Microsoft and Cisco certified engineers offer an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to solve sudden network emergencies or particularly complex integration projects.
Features of Progent's Remote Network Services for Baltimore
Progent's phone help, Internet-based repair, system security expertise, and network management services offer small offices in Baltimore or throughout the state of Maryland the greatest leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk outsourcing services and network management, Progent's professionals can deliver your small business world class network support while permitting you to eliminate the cost and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:
Immediate Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to small offices in Baltimore and is also ideal for networks in more remote areas of Maryland that lack technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the use of a wide range of Microsoft support utilities, service databases, and continuing training.
By the Minute Rates to Minimize Costs
Progent provides remote help on a per-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for phone support and requires no monthly subscription fee. This saves you from facing big invoices for routine repairs.
Availability of Cisco Certified Network Design Specialists
As a Certified Partner for Cisco Systems, Progent offers access to authorized specialists with experience in designing, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and protected connectivity for local and remote networking.
Application Experts Team
Progent's basic support offerings consist of technology integration, Microsoft Exchange consulting, network security planning, and Help Desk outsourcing support. Progent's Experts Team can provide world-class consulting expertise for specific business applications. Support offered by the Application Experts Team covers:
By providing a full service centralized source for network generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that match the unique requirements of your company.
Advanced Remote Connectivity Software
Protected online access allows Progent's service experts to see precisely what your customers see. This makes it possible to produce quick solutions to issues that could otherwise demand an expensive onsite visit. Sophisticated online access software and experienced technicians combine to allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in online support and automated network analysis.
Compatibility with Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
24x7 Service for Maximum System Uptime
For small offices with mission-critical applications, Progent offers 24x7 remote technical services. Combined with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce high network availability.
Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-constrained small businesses whose clients require immediate recourse to a Help Desk service with expert telephone support and full escalation ability.
Benefits of Progent's Network Help for Small Offices in Baltimore
Progent's remote technical help services allow your City# small business to realize the benefits of immediate, enterprise-class network support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic worth by becoming increasingly available, efficient, and secure. Benefits to your business include:
Convenient virtual extension of your local support resources
For most small offices in Baltimore or anywhere in Maryland, local network service resources, whether consisting of outside consultants or a full-time maintenance staff, can solve typical network problems. On the other hand, serious problems might occur when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your local support personnel. In these situations, Progent's on-call support experts offer a convenient, quick, and budget-friendly solution to augment your regular resources and to convey useful knowledge to increase your ability to resolve future problems locally.
Reduced Dependence on Individual Consultants
For IT maintenance, small offices often depend on independent freelance consultants. While independent service people have less overhead than big service firms and can often charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the lack of backup personnel may require your company to go without help during an IT crisis. As your small business grows, network unavailability and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of reserve service expertise to insure your network is always available.
Create a Scalable Foundation for Smooth Expansion
Small businesses often begin with an IT system implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get thrown onto a weak foundation. As a network grows, reliability and scalability problems can hinder the productivity of the business. These poorly designed environments require careful analysis, smart strategic planning, and wide IT knowledge to upgrade to a network infrastructure able to deliver the solid foundation to meet critical business requirements and simplify downstream growth.
Interact with Problem Solvers Rather Than Technology Resellers
Small companies need advice and technical education to negotiate an ever more complex maze of technology alternatives capable of promoting business success and enhancing efficiency. They do not need a network engineer who is motivated to resell a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed
solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to match technical consulting with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking allow small companies to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over=stretched in-house IT help.
Best Practices
Progent’s team of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, at the front lines of network support, performing a wide range of technical tasks for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to resolve real-world IT problems quickly.
Value Pricing
Progent's pricing policy is to charge for online support and on-site help by the minute. Consequently, you owe only for received support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's small granularity eliminates big invoices for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.
Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by every consultant to each customer. The discipline of documenting and archiving service activity allows more efficient support and avoids a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
24x7 Server Monitoring with Microsoft MOM
Progent is one of the only consulting companies to offer round-the-clock system tracking services based on Microsoft Operations Manager. MOM allows your computer support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from painful and costly availability losses.
How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT help, visit Immediate Urgent Support.
As the worldwide leader in IP networking, Cisco Systems offers the most complete line of products for allowing Internet Service Providers to sell highly secure, flexible, innovative voice, video, and data products. Progent's Cisco-certified network consultants have extensive background serving the distinct needs of ISPs by helping ISPs to design, implement, and manage high-availability, scalable connectivity environments appropriate for shared public networks.
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent can focus on delivering high-value skills where Progent has little competition. Small businesses who work with trusted independent consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and productive.
Progent provides national urgent phone support and consulting services for companies who run Sun Solaris environments or whose information systems include a combination of Sun Solaris and Microsoft products. Remote technical support provides maximum leverage for your IT budget by extending client efficiency and limiting the hours charged for computer analysis and repair. Advanced online support tools and experienced service specialists and consultants combine to enable Progent to solve most IT problems without squandering time and expense by traveling to your site. In most of cases your IT problems can be remediated over the phone or through a mix of phone support and online access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA and CISM certified security professionals to assist with the toughest system issues.
For medium-size businesses who need IT support, Progent can deliver an array of options including local service, remote assistance, off-site Call Center, round-the-clock support with remote system monitoring, temporary staffing, business relocation support, application development, and professional consultation. For midsize companies in California or other areas serviced by Progent's field engineers, Progent provides expert in-person help for fixing technical issues quickly and economically.
The experience of Progent's certified Windows Server consulting team, with an average of more than 11 years of support in Microsoft integration, assures you success in identifying the edition and set up of Windows 2003 Server that matches best with your company's strategy. Progent can also assist you with designing, deploying, managing and supporting sophisticated IT solutions powered by Windows Server, and can streamline your migration from Windows 2000 or Windows NT.
Progent's Cisco-certified network management engineers can assist you to run Cisco's management tools alongside a selection of powerful third-party products to create a comprehensive network management solution in order to keep your environment operating reliably, conserve expensive resources, protect your data, revive quickly from hardware breakdown or deliberate attacks, and enable you to expand or reassign network resources intelligently and economically as your company evolves.
Even if your company has a minimal computer services group and a limited IT budget, your information system can still feature the same high availability and performance that once required a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-qualified network professionals, the most recent system management products for proactive monitoring and alerts, and economical support packages such as a help desk service to keep your mission-critical business applications and hardware up and running. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and application monitoring to cut service expenses, resolve problems quickly, and prepare for issues before they impact network productivity. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to perform comprehensive event management. Progent supports Microsoft Operations Manager 2000 and MOM 2005 to offer small business systems enterprise-class availability, security and capacity.
Progent's Microsoft-certified support staff offers computer troubleshooting and IT expertise for Microsoft Operations Manager and for the growing line of Application Management Packs that bring the power of MOM to a wide range of vital applications. Progent offers consulting for Microsoft Operations Manager 2005 and MOM 2000 to bring small to mid-size business systems maximum availability, security and speed. Progent can show you how to benefit from MOM by performing needs analysis, installation, configuration, special programming, technical support, Help Desk support, security consulting, and management. With over five years of background working with the NetIQ technology upon which Microsoft Operations Manager is built, Progent's network consulting professionals can provide small companies enterprise-class support for MOM.
The Cisco Unified Wireless Network infrastructure offers cost-effective wireless networks for business-critical mobility. Cisco's solution supports the same level of protection, flexibility, and maintainability for untethered LANs that organizations expect in their wired infrastructure. This includes built-in world-class protection that identifies, prevents, and self-corrects in reaction to known and unknown security attacks. This includes unified mobility services such as voice support, location services, visitor access, and enhanced security. Cisco technology has the versatility and scalability to handle the needs of networks of any size, from small companies to large-scale corporations, for wireless campus environments or local offices. Cisco's Unified Wireless Network architecture enables organizations to take advantage of the wireless infrastructure to improve operations and enhance efficiency via mobility. Cisco's wireless solutions lower overall operational expenses and streamlines network implementation, operations, and management. Wireless devices that Progent provides expertise for include the Cisco Aironet 1230AG Series access points, Cisco 1500 Series mesh access points, Cisco 1300 bridges, Cisco's WLCM-E Routers, and Cisco's 2106 Wireless LAN Controller.
Progent's expert Microsoft DPM consultants can help your company to develop an effective business continuity strategy, design a cost-effective high-availability IT infrastructure, configure a Microsoft Data Protection Manager-based recovery system, thoroughly validate your DPM system, educate your IT staff or local consultants how to manage Microsoft DPM, or provide complete information technology outsourcing such as remote hosting of Microsoft DPM servers in Progent's secure data center facility.
Progent’s IT outsourcing services for small businesses feature planning Windows XP, .NET, and BackOffice environments, managing upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk services, online and on-site troubleshooting, fixing chronic IT problems, and producing a comprehensive security plan. Progent can help you maximize system availability and performance with non-stop configuration, redundant network architecture, and proactive network monitoring. Progent also offers project management assistance for large-scale upgrades and can help with needs assessment, product identification, BOM production, vendor selection, procurement coordination, and full documentation. Progent’s computer outsourcing help also features education for office productivity products such as Microsoft Office.
The Help Desk Call Center support delivery model adopted by Progent gives small and midsize companies an dependable option to reliance on freelance consultants by offering extensive technical knowledge shared by numerous support teams, 24x7 availability of urgent assistance, fast escalation to world-class experts for handling even the most intractable problems, service consistency and reliability, prompt follow-up overseen by seasoned service managers, a choice of easy-to-use ways for initiating service tasks, plus excellent progress visibility enabled by ticket updates and accessible through a web-based portal.
Progent offers IT services for mid-size companies who have 50 to 250 network clients. The medium size company or office has traditionally been an underserved part of the market for network consulting expertise. The cost structures and support access practices of large third-party support firms make them excessively expensive for the typical mid-size business or small medium business (SMB), which commonly has a minimal information technology budget with which to maintain an IT system whose complexity and capability are often comparable to the information systems of much larger companies. Progent's support delivery model, which takes great advantage of remote support, virtual network infrastructure and proactive server monitoring, dramatically reduces the IT support costs of an SMB while providing the mid-size organization with enterprise-level support from certified, IT experts knowledgeable in a wide array of small business technologies. If your medium size organization or small business is looking for levels of IT help appropriate for a mid-size organization without budgeting big-company prices, contact Progent.
Progent can help you design an efficient Wireless LAN topology, select sensible components, and configure access points, 802.11 wireless network client adapters, wireless bridges, radio antennas and various wireless accessories. Progent can also show you how to put together a thorough 802.11 wireless system security plan that is well integrated with the security plan for your overall corporate network.
