Immediate Online Technical Support for Baltimore UNIX or Linux SystemsFor small companies in Baltimore or anywhere in Maryland, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISSP-accredited security consultants to handle advanced security design and business continuity preparedness.

Progent's remote support engineers offer exceptional value because they have the practical background and the advanced tools to solve most network issues rapidly. Efficient support lowers immediate expenses because solutions require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company saves additionally in indirect costs by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused management.

Progent's billing policy for online help is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you actually get. Unlike many online support organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid situations where quick fixes manage to turn into substantial tabs. Progent's penchant for solving problems quickly translates into your business saving cash.

Progent's Remote Support Technologies
Through years of experience, Progent has developed an arsenal of optimized tools and proven processes which permit the highest level of effectiveness for online engineering help and repair for small and midsize business IT networks. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity permits the experts of Progent's online support team to communicate with your environment without compromising corporate security.

Progent's proprietary service database application stores thorough documentation of all support that Progent's clients have received. Progent's staff consultants have the benefit of the details of assistance delivered to every Progent client by any Progent consultant. This database of problems and fixes is structured as a readily retrievable support database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft permit access to additional extensive support databases and allow fast response from manufacturers' internal product engineers with the result that Progent's remote service specialists can come up with optimal resolutions in the least time.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Baltimore or anywhere in Maryland or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's phone-based network support engineers have certified skills in an extensive set of products and technologies. This broad range of technical skills enables Progent's engineers to address virtually any emergency likely to crop up in a small or midsize company network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.

To help clients with mixed-platform networks, Progent also offers the services of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Phone-based support Offered by Progent to customers in Baltimore and anywhere in the state of Maryland include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a wide range of computer technology such as system architecture, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware products for server consolidation and simplified management, and migration from legacy applications to the latest Windows or Linux solutions. Progent's group-oriented approach to solving network issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.

    Progent's UNIX/Linux support engineers can provide emergency remote assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco CCIE Engineers for Baltimore, MarylandThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and indicates a consultant's networking skills at the master level. CCIEs know how to deal with the most stubborn challenges associated with network infrastructure planning, installation, management, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep experience allows them to solve the most complex problems quickly. In many instances, less qualified engineers can struggle for hours or days with identical tasks that a CCIE can fix in minutes. Few service organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive immediate assistance for serious network issues that are hurting business efficiency but are not within the experience of your local computer maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your network via advanced on-line troubleshooting technology in order to provide efficient, safe, and affordable analysis and repair. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Authorized Windows Expertise
    MS Windows Experts for Baltimore, MarylandProgent's Microsoft-qualified remote service engineers offer computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can help your company with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint 2013 application development, Skype for Business migration support, Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2017 Linux integration consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote PC desktop support services including Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified Network Security Consultants
    CISSP Qualified Network Security Engineers for Baltimore, MarylandProgent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services to bolster the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to recover rapidly after a damaging breach. Security consulting services offered by Progent include: in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast cleanup after malicious attacks; integrating firewalls; designing secure architectures for off-site and mobile communication; protecting your email system from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize physical resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects that small businesses frequently need. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to execute major projects economically and on time. Progent's project-based online engineering services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are intended for small businesses who lack the budget to build and maintain an internal Help Desk but who need quick communication with an effective Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a transparent supplement to your current Helpdesk staff. Progent's Virtual Call Center can serve as an escalation alternative to resolve the most difficult technical challenges, or be ready in hectic instances when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Call Center or improving your existing organization, selecting or enhancing Help Desk Call Center software products to meet the special requirements of your company, or providing occasional phone support staff to supplement your in-house Help Desk Call Center team to deal with unusually busy scenarios such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your workers in Baltimore or anywhere in the state of Maryland immediate contact with an effective network service group with extensive experience delivering phone help and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center perception as a significant enabler of business productivity, and Progent's intent is to resolve and not merely document IT issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Team offers remote and in-depth engineering expertise and education in specific business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft applications including CRM, MS Project, MS Office Word, and MS Office Excel. To learn additional information concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can support the artistic facets of Macintosh environments by providing phone-based help support and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio/video or integrating an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Baltimore, or anywhere in the state of Maryland, online network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your network support is proactive rather than reactive. By uncovering possible trouble spots before they expand into crashes, proactive monitoring can minimize disruptive and expensive network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks powered by multiple operating systems.

How Your Baltimore Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.

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