Fast Online Technical Support for Baltimore UNIX or Linux NetworksFor small and midsize businesses in Baltimore or anywhere in the state of Maryland, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and disaster recovery preparedness.

Progent's online support services offer exceptional value due to the fact that they have the practical background and the advanced technology to solve most network issues quickly. This lowers immediate expenses because service calls accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves additionally in incidental costs by minimizing or eliminating system outages and related losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you owe just for the services that you receive. In contrast to many remote support companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for billing avoid scenarios where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for disposing of problems quickly results in your company saving cash.

Progent's Online Service Tools
Over time, Progent has developed a set of optimized technologies and field-proven processes which allow the maximum level of efficiency for online consulting and troubleshooting for small and midsize business IT networks. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your computer system without breaching system security.

Progent's highly evolved technical support database system stores thorough records for all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of assistance provided to each client by any Progent engineer. This database of anomalies and repairs is structured as a readily searchable proprietary knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick access to manufacturers' internal support staff with the result that Progent's online consulting experts can come up with the most efficient resolutions in the least time.

Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Baltimore or anywhere in Maryland or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's online technical support professionals have certified skills in a comprehensive set of disciplines. This wide range of capability enables Progent's engineers to manage virtually any crisis likely to crop up in a small company network. Certificates held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Professional.

To help businesses with multi-platform networks, Progent also provides access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support services Offered by Progent to small businesses in Baltimore and throughout the state of Maryland include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad array of computer technology including system infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and easy administration, and transitioning from legacy systems to current MS Windows or Linux environments. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux support engineers can offer emergency online help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:

    Major Linux variants for which Progent offers expertise include:

  • Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco CCIE Consultants for Baltimore, MarylandThe Cisco CCIE credential is the premier recognition for networking engineers, and certifies an individual's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most difficult challenges occurring in network infrastructure planning, deployment, administration, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and developing workarounds or locating software updates. Cisco CCIEs provide excellent value because their deep experience enables them to resolve even the most difficult problems rapidly. In common instances, less qualified consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Few consulting firms make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get urgent help for complex network problems that are crippling business productivity but are outside the experience of your local network maintenance personnel. Progent's Cisco-qualified CCIE consultants can communicate with your environment via state-of-the-art on-line support tools to provide efficient, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading family of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network products.

  • Certified Microsoft Windows Experts
    Microsoft Windows Support for Baltimore, MarylandProgent's Microsoft-qualified remote support experts can deliver computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist your company with a broad range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server 2013 development, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a wide range of online desktop services such as Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Certified Network Security Professionals
    CISSP Qualified Network Security Specialists for Baltimore, MarylandProgent's qualified CISM and CISSP security consultants can provide a range of system protection services to enhance the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or help your business to recover rapidly following a serious breach. Security services offered by Progent cover in depth security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; installing firewalls; establishing safe techniques for remote and mobile communication; defending your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize local IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract projects that small companies frequently need. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for small organizations who don't have the resources to create an internal Help Desk Call Center but who want quick communication with an efficient Call Center with professional phone assistance as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a transparent reinforcement of your established Help Desk staff. Progent's Virtual Call Center can act as an escalation resource to resolve the most difficult computer system issues, or be ready in overflow situations when your other support engineers are swamped.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or revamping your current one, selecting or modifying Help Desk application software to handle the particular needs of your company, or providing temporary phone support staff to supplement your in-house Help Desk group to handle high-demand situations such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk staff of seasoned information technology professionals gives your computer users in Baltimore or anywhere in the state of Maryland fast contact with an efficient support group with extensive background delivering phone help and remote repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of business efficiency, and Progent's aim is to resolve instead of merely report technical issues.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Team offers online professional consulting expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Office Excel. To read more on Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac consultants can support the imaginative elements of Apple Mac systems by delivering phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals offer help in a large selection of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio/video or building an audio/video post production studio.

    Remote Network Monitoring Services
    Progent can provide companies in Baltimore, or anywhere in the state of Maryland, online computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent for your business so your network support is proactive and automated. By exposing potential issues before they evolve into network outages, remote monitoring can ward off disruptive and expensive service failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that incorporate a variety of operating systems.

How Your Baltimore Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.















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