UNIX, Linux, Solaris, and Apple Mac OS X Remote Support Services for
Baltimore Small Business Networks
For small businesses located in Baltimore or anywhere in Maryland, Progent provides round-the-clock phone technical support for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX and Windows technology. Progent has provided online support to businesses in all 50 states in the United States. In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote support engineers represent exceptional value due to the fact that they have the real-world background and the sophisticated technology to resolve the majority of network problems quickly. Efficient support lowers direct expenses since solutions require fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves even more with indirect expenses by reducing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, idle employees, and distracted management.
Progent's pricing policy for remote help is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online service organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from scenarios where fast repairs manage to turn into major bills. Progent's skill at dealing with problems efficiently translates into your company saving money.
Progent's Remote Support Technologies
Over time, Progent has developed an array of optimized technologies and field-proven processes which ensure the maximum degree of efficiency for online help and troubleshooting for small business information systems. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your environment without violating network security.
Progent's powerful technical support reporting system stores detailed histories of the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of support delivered to each Progent customer by any consultant. This history of issues and fixes is organized as a readily retrievable support database that permits Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and formal partnerships with key industry leaders such as Cisco Systems and Microsoft make available other vast technical databases as well as to manufacturers' internal product engineers so Progent's online consulting engineers can come up with the best resolutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or Mac OS X Computer Help from Progent
To get started with Progent's remote support in Baltimore or anywhere in Maryland or to find out more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If your company has an urgent need for network help, visit Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's remote network support engineers offer certified skills in an extensive array of disciplines. This breadth of technical skills enables Progent's consultants to address almost any problem likely to take place in a small business information system. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
Online support services available from Progent to companies in Baltimore and anywhere in the state of Maryland include:
UNIX, Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote consulting services address a broad range of information technology including network architecture, email solutions, network and process security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Talk to a Cisco CCIE for Complex Network Troubleshooting The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and certifies a consultant's technical skills at the expert level. CCIEs know how to deal with the most complex issues occurring in network infrastructure design, installation, management, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco System's internal product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent value since their depth of experience allows them to resolve even the most difficult problems quickly. In many instances, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes.
Few support firms make Cisco-qualified CCIEs available to help small and mid-size companies. Progent can provide fast telephone contact with a Cisco Systems authorized CCIE so your company can get immediate assistance for complex network problems that are lowering business productivity but are not within the comfort zone of your regular computer maintenance group or consultant. Progent's CCIE engineers can communicate with your computer system via the latest on-line support technology to perform efficient, secure, and economical diagnosis and repair.
Progent's CCIEs have consulting for the complete line of Cisco's top-selling selection of networking products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, VoIP phones and systems, Catalyst switches, as well as VPN solutions.
Authorized Windows Expertise Progent's Microsoft-certified online service experts offer network problem solving and consulting assistance for the complete line of Microsoft server and office productivity technology. Progent is a Microsoft Gold Partner network support company and can provide your business the services of support engineers who can show you how to configure, support and manage the extensive suite of Microsoft Windows Servers including Microsoft Windows 2003 Server, Microsoft SQL Server 2005, Microsoft ISA Server 2006, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange Server, Application Center, SharePoint Server, Project Server, and Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Qualified System Security Engineers Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services to enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to recuperate quicky after a damaging penetration. Security support available from Progent cover in depth network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; setting up firewalls; designing secure architectures for remote and mobile communication; defending your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs that small companies often need. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables customers to execute major projects economically and on schedule. Progent's special remote engineering solutions include:
Help Desk Call Center Services
Progent's Call Center programs for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for smaller organizations who lack the resources to build and maintain an internal Help Desk Call Center but who want fast response from an efficient Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progent’s Virtual Help Desk is designed for bigger companies and operates as a transparent extension of your existing Help Desk organization. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve the toughest computer system issues, or be ready in hectic circumstances when your regular service providers are too busy.
Progent's Help Desk consulting expertise can support you in establishing an effective new Call Center or enhancing your existing one, selecting or modifying Call Center software to address the special demands of your business, or adding temporary phone support staff to reinforce your in-house Call Center team to deal with demanding situations like software migrations, major upgrades, or installing brand new business software.
Progent's Call Center staff of seasoned information technology experts offers your workers in Baltimore or anywhere in the state of Maryland fast access to an efficient network service resource with substantial background delivering phone help and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a significant driver of business productivity, and Progent's policy is to solve rather than just document technical issues.
Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts Team offers remote and in-depth engineering expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and MS Excel. To find out more information on Progent's consulting, programming, and training services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can promote the imaginative aspect of Macintosh systems by providing phone-based help services and training in imaging, sound, and video. Progent's consultants offer expertise in a variety of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures such as capturing or digitizing audio/video or configuring an audio/video post production studio.
Online Network Monitoring Support
Progent can provide businesses in Baltimore, or anywhere in the state of Maryland, online network monitoring support based on Microsoft Operations Manager, customized by Progent for your environment so your network maintenance is proactive and automated. By exposing possible problems before they grow into full-scale emergencies, proactive monitoring can head off inconvenient and expensive service breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows systems, or networks that incorporate a variety of OS platforms.
How Your Baltimore Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online support with UNIX, Linux, Solaris, or Mac OS X computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or e-mail information@progent.com.
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports transmitted by each consultant to every client. The discipline of documenting and archiving service activity allows more efficient support and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
Years of experience with Microsoft's Exchange products has made Progent among the most qualified IT support firms in California for integrating email solutions based on Exchange 2000 Server. Progent is skilled in helping small organizations get all the benefits of Exchange Server under typical scenarios including upgrading from Exchange 5.5 Server, migration from an ISP-provided or POP3 mail system, and outsourcing your Microsoft Exchange Server management.
Progent's UNIX platform support services offer small and mid-size businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of experience offers you an easy one-stop consulting firm to show you how to create and maintain a protected and reliable mixed-platform network and communications solution that supports UNIX and Microsoft interoperability by combining Microsoft Windows with major variants of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux derivatives including RedHat Linux, SUSE, Mandrake, Debian GNU/Linux, and Slackware.
Progent’s IT outsourcing services provide budget-friendly computer consulting for small companies. Whether it includes planning system infrastructure, creating an internal Help Desk or using an outside one, rolling out an updated e-mail platform, monitoring your network, or developing an on-line eCommerce solution, outsourcing your network technical services can contain expenses and minimize uncertainties, allowing IT service expenses to increase in a more moderate and controlled manner than is feasible by building up a large, knowledgeable internal network support organization. Progent’s Outsourcing White Paper and flyers tell you how Progent can enable you to build a protected and highly available network architecture for your vital business software powered by Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Progent's Microsoft-certified consulting team can provide network help and IT expertise for Microsoft Operations Manager and for the expanding line of Application Management Packs that extend the benefits of MOM to a broad array of business-critical applications. Progent offers consulting for MOM 2005 and MOM 2000 to bring small to mid-size information systems ultra-high reliability, protection and speed. Progent can show you how to take full advantage of Microsoft Operations Manager by providing requirements analysis, deployment, setup, special programming, troubleshooting, Help Desk outsourcing, security planning, and administration. With over five years of experience working with the NetIQ platform upon which MOM is based, Progent's IT consulting professionals can provide small companies enterprise-class support for MOM.
Cisco's network security and remote access technology for small organizations represent a full line of easy-to-administer security solutions to help safeguard your wired and wireless network infrastructure. Cisco's VPN product family includes routers, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's expert staff of consultants includes field-proven specialists with Cisco's CCIE and CCNP certifications who are able to help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco wireless products, and additional Cisco security solutions that align most closely with your business goals.
Progent can help you design an efficient Wireless LAN architecture, recommend appropriate products, and integrate wireless access points, 802.11 wireless network adapters, wireless bridges, antennas and various wireless appliances. Progent can also help you build a thorough 802.11 wireless system security plan that is well aligned with the security plan for your overall business network.
Progent believes that a well architected and implemented information system is a pivotal factor for enabling any firm's success, and we apply this credo in our corporate network infrastructure. We have created a non-stop virtual office network that enables our in-house engineers and authorized contractors to deliver rapid and efficient service, collaborate closely on challenging projects, and gain from career and personal growth from being part of a dynamic business culture of self motivation and independence.
Microsoft SQL Server 2005 delivers powerful, standardized tools to computer professionals as well as to network users, lessening the difficulty of designing, integrating, administering, and using enterprise data and database programs on platforms ranging from mobile devices to enterprise information networks. The complexity and integration demands of Microsoft SQL Server 2005 require an IT consultant with hands-on experience and broad knowledge in designing and deploying information-based, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
For small businesses located in Baltimore or anywhere in Maryland, Progent provides round-the-clock phone technical support for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX and Windows technology. Progent has provided online support to businesses in all 50 states in the United States. In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and certifies a consultant's technical skills at the expert level. CCIEs know how to deal with the most complex issues occurring in network infrastructure design, installation, management, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco System's internal product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent value since their depth of experience allows them to resolve even the most difficult problems quickly. In many instances, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes.
Progent's Microsoft-certified online service experts offer network problem solving and consulting assistance for the complete line of Microsoft server and office productivity technology. Progent is a 
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services to enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to recuperate quicky after a damaging penetration. Security support available from Progent cover in depth network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; setting up firewalls; designing secure architectures for remote and mobile communication; defending your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
