Immediate Phone Consulting for Baltimore UNIX or Linux SystemsFor small and midsize companies in Baltimore or anywhere in Maryland, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to handle high-level security design and disaster recovery planning.

Progent's online support engineers offer excellent leverage because they have the real-world background and the sophisticated technology to resolve the majority of information system problems quickly. Efficient support reduces immediate costs since solutions take up fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, idle workers, and distracted management.

Progent's pricing model for remote support is structured to maximize the impact of your network support dollar. Progent charges per minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor solutions somehow end up as major bills. Progent's skill at solving technical issues quickly translates into your company saving cash.

Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned an array of optimized technologies and field-proven methodologies that promote the maximum level of efficiency for online engineering help and troubleshooting for small business computer systems. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your company's environment without compromising system security.

Progent's powerful technical support reporting system stores detailed documentation describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of all help rendered to every customer by any consultant. This database of issues and resolutions is organized as a readily retrievable internal knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and formal partnerships with key vendors such as Cisco and Microsoft make available other massive support knowledge bases and allow fast response from vendors' in-house product engineers so Progent's online service specialists can come up with optimal resolutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's phone support in Baltimore or anywhere in Maryland or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.

Online Technical Support Services Available from Progent
Progent's remote technical service professionals possess certified skills in a comprehensive array of disciplines. This broad range of capability enables Progent's engineers to resolve practically any problem that may take place in a small or midsize business network. Certifications earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.

To support customers with mixed-operating system environments, Progent also provides the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online services available from Progent to companies in Baltimore and throughout the state of Maryland include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote support services cover a wide range of information technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older applications to current Windows or Linux-based environments. Progent's group-based methodology for resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can offer emergency phone-based help for analyzing anomalies within UNIX/Linux systems powered by leading versions of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Baltimore, MarylandThe Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and validates a consultant's networking skills at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable issues surrounding network design, integration, maintenance, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise allows them to find solutions for the most complex problems quickly. In common cases, less experienced engineers can struggle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Few consulting firms make CCIEs available to assist small and mid-size businesses. Progent offers fast phone contact with a Cisco authorized CCIE so you can receive timely assistance for serious network infrastructure problems that are impacting worker productivity but are beyond the experience of your regular IT support group or consultant. Progent's Cisco CCIE consultants can connect to your network using advanced on-line support tools to provide quick, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading selection of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Support
    Windows Experts for Baltimore, MarylandProgent's Microsoft-certified online service engineers can provide network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint Server design, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a wide array of remote desktop support including Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Professionals
    CISSP Qualified System Security Consultants for Baltimore, MarylandProgent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of security services to enhance the protection of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or help your business to clean up rapidly following a serious breach. Security services offered by Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from malicious assaults; integrating firewalls; building secure mechanisms for off-site and mobile communication; securing your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support services to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT projects that small companies frequently need. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based online engineering solutions include:
  • Call Center Support
    Progent's Call Center support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are a convenient solution for smaller companies who don't have the money or time to support an internal Call Center but who need fast communication with a reliable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a seamless addition to your current Call Center team. Progent's Virtual Help Desk can operate as an escalation alternative for the most difficult network issues, or be available in those instances when your regular resources are too busy.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or enhancing your existing one, evaluating or enhancing Call Center application software to meet the particular needs of your business, or providing occasional phone support personnel to reinforce your in-house Help Desk Call Center group during unusually busy situations such as software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your computer users in Baltimore or anywhere in the state of Maryland instant contact with a large technical support resource with substantial experience providing telephone-based consulting and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a key driver of business efficiency, and Progent's target is to fix instead of simply track IT problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced consulting support and education in special application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. To learn more information about Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac experts can nurture the artistic components of Macintosh environments by delivering phone-based help support and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio/video or setting up an audio/video production lab.

    Online Network Monitoring Services
    Progent can provide companies in Baltimore, or anywhere in the state of Maryland, online network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they grow into full-scale emergencies, proactive monitoring can minimize stressful and expensive information system crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or networks powered by multiple operating systems.

How Your Baltimore Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Solaris, or Apple Mac networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.

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