Fast Online Support for Baltimore UNIX or Linux SystemsFor small businesses located in Baltimore or anywhere in Maryland, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided remote support to businesses in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISA and CISM-certified security consultants to handle high-level security architecture and business continuity preparedness.

Progent's online support services offer exceptional leverage because they have the real-world background and the advanced tools to solve the majority of information system issues rapidly. Efficient support reduces direct costs since solutions require fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally with incidental costs by minimizing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.

Progent's pricing policy for online support is structured to maximize the impact of your network support investment. Progent bills per minute for phone assistance, so you owe just for the support that you actually get. Unlike many online support firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent situations where speedy. minor fixes manage to turn into substantial invoices. Progent's skill at handling problems quickly results in your company conserving money.

Progent's Online Support Tools
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which ensure the highest degree of effectiveness for remote engineering help and repair for small and midsize company IT systems. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's online support team to access your network remotely without breaching network security.

Progent's highly evolved service database system maintains extensive documentation for all support that Progent's clients have received. Progent's staff engineers have access to the records of support rendered to each Progent client by any Progent consultant. This archive of issues and repairs is structured as an easily retrievable support knowledge base that allows Progent's online support engineers to share their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and formal relationships with key vendors such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's remote consulting experts can arrive at the most efficient solutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or Mac OS X Computer Help from Progent
To access Progent's phone support in Baltimore or anywhere in Maryland or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's remote technical support engineers possess certified skills in an extensive set of disciplines. This wide range of IT skills allows Progent's engineers to resolve practically any problem likely to crop up in a small business information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help clients with mixed-operating system networks, Progent also offers the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical support services Offered by Progent to companies in Baltimore and anywhere in the state of Maryland include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online consulting services address a broad spectrum of computer technology such as system infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and easy administration, and transitioning from legacy applications to current Windows or Linux-powered environments. Progent's team-based methodology for solving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX/Linux consultants can provide emergency online assistance for resolving problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:

    Important Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco CCIE Engineers for Baltimore, MarylandThe Cisco CCIE credential is the premier accreditation for networking consultants, and indicates a person's technical knowledge at the expert level. CCIEs can resolve the most complex issues surrounding network design, installation, administration, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs represent an excellent cost-effectiveness since their broad expertise permits them to fix even the most difficult problems rapidly. In typical instances, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Few support organizations make CCIEs available to help small and medium sized businesses. Progent offers quick telephone contact with a Cisco CCIE so you can get timely support for complex network infrastructure issues that are hurting business efficiency but are outside the comfort zone of your local computer maintenance group or consultant. Progent's Cisco CCIE consultants can connect to your environment using sophisticated remote troubleshooting technology in order to provide quick, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, plus VPN products.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Expertise for Baltimore, MarylandProgent's Microsoft-certified remote service professionals can provide computer problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your organization the expertise of support professionals who can help you with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint 2013 design, Microsoft Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a broad range of online desktop support and troubleshooting services including Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Certified System Security Experts for Baltimore, MarylandProgent's certified CISM and CISSP network security engineers can provide a range of system protection services that can strengthen the defenses of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help your company to recuperate quickly after a damaging breach. Security support services available from Progent include: thorough security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; installing firewalls; designing safe mechanisms for remote and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting support to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine local resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract projects that small companies frequently need. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:
  • Call Center Support
    Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are designed for small companies who lack the money or time to support an internal Call Center but who want quick communication with an effective Call Center with professional phone assistance plus the in-depth expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a transparent extension of your current Call Center resources. Progent's Virtual Help Desk can operate as an escalation resource for the most difficult network issues, or be available in hectic instances when your other resources are too busy.

    Progent's Call Center consulting services can support you in establishing an efficient new Call Center or revamping your current one, evaluating or customizing Call Center software products to handle the particular demands of your company, or adding temporary online personnel to supplement your internal Help Desk group to deal with demanding events such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of experienced information technology experts offers your customers in Baltimore or anywhere in the state of Maryland fast assistance from a dependable support resource with substantial experience offering phone consulting and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a key enabler of company productivity, and Progent's target is to resolve rather than just track network problems.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based professional engineering support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, customization, and education for popular Microsoft applications including CRM, Office Project, MS Office Word, and Excel. To read more about Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac consultants can nurture the imaginative aspect of Macintosh environments by offering phone-based consulting services and education in graphics, audio, and motion video. Progent's consultants offer expertise in a range of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special procedures such as scanning or digitizing audio or video or setting up an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent can provide companies in Baltimore, or anywhere in the state of Maryland, remote computer system monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can avoid inconvenient and expensive information system failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or systems powered by multiple operating systems.

How Your Baltimore Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or Mac OS X networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.

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