Immediate Phone Support for Baltimore UNIX, Linux, or Sun Solaris NetworksFor small companies in Baltimore or anywhere in Maryland, Progent offers support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-certified security consultants to help with advanced security design and business continuity preparedness.

Progent's remote support services represent exceptional leverage because they have the real-world experience and the sophisticated tools to resolve the majority of information system issues rapidly. This reduces direct costs since service calls require a smaller number of chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization benefits even more with indirect expenses by reducing or eliminating system downtime and related costs due to business disruption, upset customers and vendors, idle employees, and distracted executives.

Progent's billing policy for remote help is structured to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to typical online support organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent situations where quick repairs somehow turn into big bills. Progent's skill at disposing of technical issues efficiently translates into your company conserving money.

Progent's Remote Service Technologies
Through years of experience, Progent has developed a collection of optimized tools and field-tested processes which promote the highest degree of effectiveness for remote technical support and repair for small and midsize business information networks. Progent offers secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the consultants of Progent's remote service group to link to your company's computer system without violating corporate security.

Progent's advanced customer support database system keeps extensive documentation of all support that Progent's customers have been provided. Progent's authorized consultants have access to the history of services provided to each customer by every engineer. This archive of problems and repairs is stored as a conveniently searchable internal knowledge base that permits Progent's remote technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's online service experts are able to arrive at the best solutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Technical Assistance from Progent
To get started with Progent's remote support in Baltimore or anywhere in Maryland or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.

Phone-based Technical Support Services Available from Progent
Progent's remote technical service professionals possess advanced credentials in a comprehensive set of technologies. This wide range of capability allows Progent's consultants to handle almost any crisis that may occur in a small business information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To provide assistance to clients with mixed-platform networks, Progent also offers the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Remote technical support services provided by Progent to customers in Baltimore and throughout the state of Maryland include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X remote support services address a broad spectrum of computer technology including network infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from older applications to current Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide urgent phone-based help for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:

    Major Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Baltimore, MarylandThe Cisco CCIE certification is the top accreditation for network infrastructure consultants, and certifies an individual's networking knowledge at the expert level. Cisco qualified CCIEs can resolve even the most stubborn problems encountered in network design, installation, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or locating software updates. CCIEs represent an excellent value because their broad experience permits them to solve even the most difficult problems rapidly. In many instances, less seasoned consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few support organizations make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can get immediate help for complex network infrastructure issues that are lowering worker productivity but are not within the comfort zone of your ordinary network maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your environment using the latest remote support technology to provide quick, secure, and economical diagnosis and repair. Progent's CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized Windows Experts
    Microsoft Windows Experts for Baltimore, MarylandProgent's Microsoft-qualified online support engineers can deliver computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the expertise of support engineers who can assist your company with a wide variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad array of online desktop services such as Windows 7 migration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified System Security Engineers
    CISSP Qualified Network Security Experts for Baltimore, MarylandProgent's accredited CISSP and ISSAP security consultants offer a range of system protection solutions that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to clean up quickly after a damaging penetration. Security support services available from Progent cover in depth security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; building secure mechanisms for off-site and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting services to help organizations of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize physical resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small companies often request. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables clients to execute major projects within budget and on time. Progent's special remote consulting solutions include:
  • Call Center Support
    Progent's Help Desk programs for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for small companies who don't have the budget to assemble and manage an in-house Help Desk Call Center but who require fast response from an efficient Help Desk Call Center with professional telephone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for larger companies and operates as a seamless addition to your existing Call Center resources. Progent's Virtual Call Center can serve as an escalation resource for complex computer system challenges, or be available in hectic instances when your other support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Call Center or enhancing your existing organization, selecting or modifying Help Desk application software to handle the special requirements of your company, or providing occasional online personnel to supplement your in-house Call Center group to deal with unusually busy situations like software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced network experts offers your computer users in Baltimore or anywhere in the state of Maryland quick communication with a reliable technical support group with extensive background delivering telephone-based help and online repair service for computer environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial contributor to company success, and Progent's target is to fix instead of just record technical issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides phone-based professional consulting expertise and training in specific business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Office Excel. For more concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac experts can promote the creative aspect of Apple Mac computing by delivering phone-based help support and education in graphics, audio, and video. Progent's support professionals can provide help in a range of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio or video or building an audio/video production lab.

    Remote Network Monitoring Support
    Progent offers companies in Baltimore, or anywhere in the state of Maryland, online computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so that your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they cause downtime, remote monitoring can ward off disruptive and expensive information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or networks that incorporate multiple platforms.

How Your Baltimore Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or Mac OS X environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.

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