Immediate Remote Technical Support for Baltimore Networks
Urgent Remote Technical Support for Baltimore NetworksFor companies in Baltimore or anywhere in Maryland, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools required to resolve the majority of information system problems quickly. This reduces immediate costs since solutions use up minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally with incidental expenses by reducing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is particularly important for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the support that you actually get. In contrast to many online support firms, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate situations where quick solutions somehow end up as big bills. Progent's penchant for dealing with problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized tools and proven processes that permit the highest degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your company's computer system without violating corporate security.

Progent's sophisticated technical support reporting application stores detailed records describing the service that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of all help rendered to every Progent customer by every engineer. This database of trouble tickets and responses is organized as a conveniently exploitable proprietary knowledge base that allows Progent's remote support experts to share their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft open up additional vast support databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting specialists can determine the best resolutions in the least time.

Remote support services offered by Progent to customers in Baltimore and anywhere in the state of Maryland include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight series of outsourced network management services addresses all critical facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability either to stop or recover rapidly from a ransomware attack. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are intended for businesses who don't have the budget to build and maintain an internal Call Center but who need quick communication with an effective Call Center with professional phone assistance plus the ability to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent addition to your current Helpdesk organization. Progent's Virtual Call Center can act as a an escalation alternative to handle the most difficult technical challenges, or be ready in overflow situations when your other service providers are too busy.

    Progent's Help Desk team of seasoned information technology professionals gives your clients in Baltimore or anywhere in the state of Maryland immediate access to a large technical support group with substantial experience delivering phone support and remote repair service for IT systems that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk perception as a significant contributor to company efficiency, and Progent's intent is to solve and not simply report network problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group can supply online professional consulting expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Word, and Excel. To read more concerning Progent's expertise, customization, and training services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Baltimore, or anywhere in the state of Maryland, online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your network support is proactive rather than reactive. By uncovering possible problems before they expand into crashes, automated monitoring can avoid inconvenient and costly service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft systems, or networks that incorporate a combination of platforms.
How Your Baltimore Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with Microsoft, Mac OS X, or Linux networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Baltimore or anywhere in the state of Maryland, Progent's phone-based computer support specialists can deliver expert and economical system support the moment your organization has to have it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access tools to fix computer problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.

Even if your Baltimore organization works with a local freelance support technician or employs a full time organization that can handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the time or the experience to handle sudden system crises or particularly challenging integration problems.

Details of Progent's Remote Computer Services for Baltimore
Progent's phone support, Internet-based troubleshooting, system security expertise, and network management services offer offices in Baltimore or anywhere in the state of Maryland the greatest leverage for your IT budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's professionals can deliver your business enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a large internal IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT expertise, fine tuned support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, in the trenches of network support, performing a wide range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This means that you get not only expert IT skills, but also a consultant with proven approaches for applying computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you pay only for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be forced to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by each staff member to every client. The discipline of documenting and organizing service records results in more effective support and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from painful and costly service losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















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