Fast Online Help for Baltimore Computer Networks
Immediate Remote Technical Support for Baltimore SystemsFor businesses in Baltimore or anywhere in Maryland, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.

Progent's online technical support experts offer exceptional value because they possess the practical experience and have access to the sophisticated technology necessary to resolve most network problems rapidly. Efficient support reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your organization saves even more with indirect costs by minimizing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly important for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online help is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike many online service organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and clean model for billing avoid situations where quick solutions manage to end up as major bills. Progent's penchant for solving technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of customized tools and proven processes that promote the highest level of efficiency for online help and repair for information systems of any size. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to interface to your environment without violating system security.

Progent's powerful service reporting application stores comprehensive records describing the service that Progent's customers have been provided. Progent's authorized consultants have access to the records of all help rendered to each Progent client by any Progent consultant. This database of trouble tickets and responses is organized as a readily retrievable internal database that permits Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and formal partnerships with major industry leaders such as Cisco and Microsoft make available additional vast technical databases and permit quick response from vendors' internal engineering staff with the result that Progent's online consulting experts can find the most efficient resolutions in the least time.

Remote support offered by Progent to businesses in Baltimore and throughout the state of Maryland include:

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for companies with networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing services are well suited for organizations who don't have the money or time to create an internal Call Center but who want fast access to an efficient Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Help Desk or improving your established one, identifying or enhancing Help Desk Call Center software to address the unique requirements of your corporation, or adding occasional phone support personnel to reinforce your in-house Help Desk Call Center resources to deal with demanding situations like software transitions, major updates, or installing brand new applications.

    Progent's Call Center team of seasoned information technology consultants offers your workers in Baltimore or anywhere in the state of Maryland fast contact with an efficient technical support group with extensive experience offering phone support and remote troubleshooting for IT systems powered by Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a significant enabler of business success, and Progent's intent is to solve rather than just report technical problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based advanced engineering expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, customization, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Word, and MS Excel. For more about Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Network Monitoring Services
    Progent can provide businesses in Baltimore, or anywhere in the state of Maryland, online network and server monitoring services based on System Center Operations Manager, configured by Progent to suit your business so that your IT support is proactive rather than reactive. By uncovering looming trouble spots before they grow into crashes, proactive monitoring can ward off inconvenient and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows networks, or networks powered by a combination of platforms.
How Your Baltimore Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Baltimore or throughout the state of Maryland, Progent's phone-based computer support engineers are ready to provide professional and cost-effective system support whenever your company has to have it. More than 15 years of offering online technical assistance has led to Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to fix computer problems quickly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Baltimore company has a regular independent consultant or maintains a full time IT staff that know how to deal with the majority of computer problems, Progent’s Microsoft certified consultants are available to offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to handle unexpected system crises or particularly tough integration projects.

Details of Progent's Remote Network Services for Baltimore
Progent's online help, Internet-based troubleshooting, network security consulting, and system management services offer companies in Baltimore or anywhere in the state of Maryland the greatest leverage for your support investment. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of technical knowledge, refined support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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