Fast Online Help for Baltimore Computer Systems
Urgent Remote Consulting for Baltimore SystemsFor organizations in Baltimore or anywhere in Maryland, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, plus the services of CISSP-certified security engineers to handle advanced security architecture and diagnostic issues.

Progent's online technical support experts provide excellent value due to the fact that they have the real-world background and have access to the sophisticated tools required to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses since solutions use up fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by reducing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is particularly helpful for organizations that depend on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you pay only for the support that you actually get. Unlike many online service companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with situations where speedy. minor solutions somehow end up as large bills. Progent's skill at solving problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies which permit the highest degree of effectiveness for remote consulting and repair for IT systems of any size. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to access your computer system without violating corporate security.

Progent's advanced customer support database application maintains extensive histories describing all service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services provided to each customer by every engineer. This archive of problems and responses is stored as a quickly accessible support knowledge base that permits Progent's online technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and formal relationships with important technology companies including Cisco and Microsoft open up other massive support knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's remote consulting experts are able to come up with the best resolutions quickly.

Online support services available from Progent to companies in Baltimore and anywhere in the state of Maryland include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important areas of information technology allows clients to complete critical projects within budget and on time. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are intended for organizations who don't have the resources to create an internal Help Desk but who want fast access to a reliable Help Desk Call Center with professional telephone assistance plus the expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless extension of your current Help Desk resources. Progent's Virtual Help Desk can act as a an escalation alternative to handle complex network challenges, or be available in those circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center staff of veteran network consultants provides your computer users in Baltimore or anywhere in the state of Maryland instant access to a reliable support group with substantial experience delivering phone support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a major enabler of business success, and Progent's intent is to fix rather than simply report IT problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff offers online advanced consulting support and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Excel. To learn more information on Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Baltimore, or anywhere in the state of Maryland, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By anticipating emerging problems before they cause crashes, proactive monitoring can avoid inconvenient and costly information system crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X environments, Microsoft Windows networks, or networks that support multiple operating systems.
How Your Baltimore Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote help with Windows, Mac OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Baltimore or anywhere in the state of Maryland, Progent's online computer support specialists are ready to deliver expert and cost-effective IT help the moment your company has to have it. More than 15 years of offering online technical assistance has earned Microsoft Gold status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Baltimore organization deals with a regular independent consultant or maintains a full time organization that know how to handle ordinary computer problems, Progentís Microsoft certified engineers can still offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to fix sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Organizations in Baltimore
Progent's remote technical help services enable your Baltimore company to experience the advantages of immediate, enterprise-level network support without the cost of managing an in-house IT staff. Your network will derive greater strategic value by becoming increasingly available, productive, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    With most offices in Baltimore or anywhere in Maryland, nearby computer support resources, whether made up of freelance consultants or an in-house IT staff, can take care of typical technical issues. On the other hand, IT crises might occur when local support personnel are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's online support professionals provide an easy, fast, and budget-friendly solution to supplement your regular resources and to transfer useful information to improve your capability to handle future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller companies commonly rely on independent freelance service providers. Although freelance service people have smaller overhead than big service firms and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the absence of backup help may force your business to wait for assistance during an emergency. As your company grows, network downtime and problems with vital software are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of backup service expertise to insure your IT system remains available.

  • Build a Scalable Basis for Smooth Expansion
    Organizations often start with an IT system created on a modest budget. Without a proper infrastructure, slap-dash fixes often get thrown onto a shaky foundation. When a company grows, reliability and expandability issues can impede the success of the organization. These poorly built systems need proper analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a network infrastructure able to deliver the solid foundation to meet critical business demands and facilitate future growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller offices require advice and technical education to navigate through an ever more complex array of technology alternatives capable of accelerating business success and enhancing efficiency. They do not need a computer engineer who is trying to sell a certain vendor's products. IT support and product selling can lead to a situation where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match IT expertise with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of technical expertise, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, at the forefront of network service, performing a wide variety of IT tasks for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not just expert IT skills, but also a support engineer with proven methods for applying technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no retainer for support services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent can focus on offering high-value skills where Progent has few competitors. Companies who work with trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote monitoring services powered by MS Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.















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