Immediate Online Help for Baltimore Computer Systems
Immediate Remote Technical Support for Baltimore NetworksFor organizations located in Baltimore or anywhere in the state of Maryland, Progent offers remote help for networks powered by Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security design and diagnostic issues.

Progent's remote support experts offer excellent value due to the fact that they have the practical experience and are equipped with the advanced technology necessary to solve most information system issues rapidly. This reduces immediate costs because solutions require fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with incidental expenses by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting experience is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for remote support is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where quick fixes manage to turn into large tabs. Progent's skill at solving problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized tools and field-proven processes that ensure the highest degree of efficiency for remote help and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to interface to your company's system remotely without violating network security.

Progent's powerful service database application includes comprehensive histories describing the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of services delivered to each Progent client by any consultant. This database of trouble tickets and repairs is organized as a readily accessible proprietary knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's high-level certifications and formal partnerships with key technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's remote service specialists can arrive at optimal solutions in the least time.

Online support offered by Progent to customers in Baltimore and anywhere in the state of Maryland include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's leading enterprises. ProSight services address all critical facets of information technology including email content filtering, security and compliance, disaster recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical computers that power your business network. When ProSight Systems Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so any potential issues can be resolved before they can impact your network Find out more about ProSight Systems Watch server and desktop automated management services.

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Call Center programs for companies with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are designed for organizations who don't have the budget to build and maintain an internal Help Desk but who want quick response from an efficient Call Center with proficient phone assistance plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is intended for larger companies and serves as a transparent reinforcement of your current Helpdesk team. Progent's Virtual Help Desk Call Center can act as a an escalation alternative for the toughest computer system challenges, or be available in those circumstances when your ordinary resources are too busy.

    Progent's Help Desk staff of veteran information technology experts provides your computer users in Baltimore or anywhere in the state of Maryland immediate assistance from a large network service group with substantial experience offering phone consulting and online diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's concentration is to give the Help Desk the reputation as a significant driver of company productivity, and Progent's goal is to fix instead of simply report IT problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting staff provides phone-based and in-depth consulting support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and education for popular Microsoft business applications such as CRM, MS Project, Microsoft Word, and MS Office Excel. For more concerning Progent's expertise, custom development, and training services, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Baltimore, or anywhere in the state of Maryland, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your network support is proactive and automated. By anticipating emerging issues before they expand into network outages, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows networks, or networks powered by a combination of operating systems.
How Your Baltimore Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Baltimore or throughout the state of Maryland, Progent's online computer support engineers are ready to provide professional and cost-effective system support the moment your company needs it. Long experience offering online tech support has earned Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Baltimore company works with a regular independent consultant or employs an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to solve sudden system crises or particularly challenging integration problems.

Details of Progent's Remote Network Support for Baltimore
Progent's online support, Internet-based repair, system security expertise, and system management services give businesses in Baltimore or throughout the state of Maryland the greatest leverage for your IT investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk Call Center services and network management, Progent's experts can provide your organization world class network support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, breadth of IT experience, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world professional experience, at the forefront of IT service, executing a wide range of technical projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for applying computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help per minute. As a result, you pay only for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during regular working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be forced to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by every staff member to each client. The discipline of documenting and archiving service activity allows more effective support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.