Immediate Remote Support for Baltimore Information Networks
Fast Phone Technical Support for Baltimore NetworksFor organizations located in Baltimore or anywhere in the state of Maryland, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the services of CISSP-certified security engineers to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent leverage because they have the real-world background and are equipped with the advanced tools necessary to resolve most network problems rapidly. This reduces direct costs because service calls accumulate fewer billable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your organization saves additionally with indirect costs by minimizing or avoiding network outages and associated costs due to business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you actually get. In contrast to typical remote service firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate scenarios where quick solutions manage to end up as large invoices. Progent's skill at handling problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized tools and field-proven processes that permit the maximum level of efficiency for online technical support and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to access your company's computer system without compromising system security.

Progent's powerful service database system stores detailed documentation for all support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of all help delivered to every Progent client by any consultant. This database of trouble tickets and solutions is stored as a readily accessible proprietary database that allows Progent's online support professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced certifications and formal partnerships with key vendors such as Cisco and Microsoft make available other vast support knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote service experts can arrive at the best resolutions promptly.

Online technical support services offered by Progent to clients in Baltimore and anywhere in the state of Maryland include:

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Services
    Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want fast communication with a dependable Call Center with proficient phone assistance as well as the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless addition to your existing Help Desk resources. Progent's Virtual Help Desk can serve as a an escalation option to resolve complex computer system challenges, or be available in those instances when your other support engineers are swamped.

    Progent's Help Desk team of veteran information technology professionals provides your customers in Baltimore or anywhere in the state of Maryland quick contact with a large technical support resource with years of background delivering telephone-based support and remote repair service for computer environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center recognition as a crucial enabler of business productivity, and Progent's policy is to resolve instead of simply annotate technical issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced engineering support and training in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and MS Office Excel. To find out additional information on Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Group.

  • ProSight DPS Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as IPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Baltimore, or anywhere in the state of Maryland, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so your network maintenance is proactive rather than reactive. By spotting emerging problems before they evolve into network outages, proactive monitoring can minimize stressful and expensive network breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or systems powered by multiple platforms.
How Your Baltimore Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online assistance with Microsoft, Mac OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Baltimore or throughout the state of Maryland, Progent's online network support specialists can deliver effective and affordable system help the moment your organization has to have it. More than 15 years of delivering online technical assistance has earned Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve network problems rapidly while eliminating the expense and lost time associated with in-person service calls.

Even if your Baltimore office has a local independent consultant or maintains a full time organization that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to fix unexpected network emergencies or especially challenging integration projects.

Details of Progent's Remote Computer Support for Baltimore
Progent's phone help, Internet-based troubleshooting, network security consulting, and system management services give companies in Baltimore or throughout the state of Maryland the greatest leverage for your support investment. Whether you require one-time phone support and remote network repair or full-time Help Desk Call Center services and system management, Progent's professionals can deliver your office enterprise-level network support while allowing you to avoid the cost and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:

  • Immediate Telephone Contact with Microsoft Qualified Professionals
    Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Baltimore and is also ideal for customers in more remote areas of Maryland that lack consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a broad array of Microsoft support utilities, service databases, and continuing training.

  • By the Minute Billing to Reduce Expenses
    Progent provides remote help on a per-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for phone help and imposes no monthly retainer for services provided during normal working hours. This protects you from facing big bills for quick fixes.

  • Access to Cisco Certified Network Design Specialists
    As a Certified Partner for Cisco, Progent offers the services of authorized professionals who have expertise in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Specialists Group
    Progent's core support services consist of system integration, MS Exchange expertise, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team can provide world-class consulting support in specific application areas. Help available from the Application Experts staff includes:
    Dynamics GP Consulting and Customization
    MS Project Training
    Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Help
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL 2016 Software Programming and SQL Server 2014 Software Programming and Troubleshooting
    Oracle DBA Services and Software Development
    MySQL DBA Services and Software Development
    Apple Macintosh Consulting
    Amazon Marketplace Web Service Application Development

    By providing a full service centralized resource for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that meet the unique requirements of your business.

  • Advanced Remote Access Software
    Secure online connectivity permits Progent's support professionals to observe exactly what your users see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive personal visit. Sophisticated online connectivity tools and experienced technicians combine to enable Progent to repair most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.

  • Support for Mainstream VPN Gateways
    Progent can provide secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.

  • 24-hour Service for High System Uptime
    For businesses with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network availability.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers require instant access to a Help Desk service with effective phone support and complete escalation ability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, depth of technical experience, fine tuned support software, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, at the forefront of network support, executing a broad range of technical projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not only world-class technical capability, but also a support engineer with proven methods for using computer knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits per minute. As a result, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be forced to allow less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by every staff member to each client. The practice of detailing and organizing support activity allows more effective service and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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