Fast Remote Troubleshooting for Baltimore Networks
Immediate Online Technical Support for Baltimore SystemsFor businesses in Baltimore or anywhere in Maryland, Progent provides online help for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's remote support experts offer exceptional value due to the fact that they have the real-world background and have access to the advanced tools required to resolve most network issues quickly. Efficient support reduces immediate expenses because solutions accumulate fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your company benefits even more in incidental costs by minimizing or avoiding network outages and related costs due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to many online service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's skill at handling technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized technologies and proven processes which promote the maximum degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's remote service group to communicate with your computer system without compromising system security.

Progent's powerful customer support reporting application includes comprehensive histories of all support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of all help provided to each customer by any consultant. This archive of issues and responses is stored as a readily searchable internal knowledge base that permits Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft open up other massive support knowledge bases and permit quick access to vendors' internal engineering staff with the result that Progent's online consulting experts can find the best solutions in the least time.

Remote technical services offered by Progent to clients in Baltimore and anywhere in the state of Maryland include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the world's top corporations. The ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are ideal for organizations who lack the money or time to support an internal Call Center but who want fast access to an effective Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent extension of your current Call Center staff. Progent's Virtual Help Desk Call Center can serve as a an escalation option to resolve the most difficult computer system problems, or be available in those circumstances when your other service providers are overwhelmed.

    Progent's Help Desk Call Center team of experienced information technology consultants offers your customers in Baltimore or anywhere in the state of Maryland fast communication with an efficient network service group with years of background providing phone help and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of business performance, and Progent's aim is to solve rather than simply report technical problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Experts staff can supply online and in-depth consulting expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and education for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, programming, and education services, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Baltimore, or anywhere in the state of Maryland, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so your IT maintenance is proactive rather than reactive. By detecting looming problems before they expand into network outages, proactive monitoring can minimize disruptive and costly network failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on a variety of operating systems.
How Your Baltimore Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Baltimore or anywhere in the state of Maryland, Progent's phone-based computer support specialists can deliver effective and economical system support the moment your organization requires it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to solve computer problems rapidly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Baltimore organization deals with a local freelance consultant or employs a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote extension of your local resources for situations when your usual service personnel either lack the time or the knowledge to address sudden system crises or especially challenging integration projects.

Advantages of Progent's IT Support for Offices in Baltimore
Progent's remote technical help services enable your Baltimore organization to enjoy the benefits of immediate, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your information system will derive added business worth by becoming more reliable, productive, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most offices in Baltimore and throughout Maryland, local network support providers, whether made up of outside consultants or an internal IT staff, can resolve typical network problems. On the other hand, major troubles can strike when your regular resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your usual service personnel. In these instances, Progent's on-call support specialists offer an easy, fast, and budget-friendly way to augment your local help and to convey useful information to improve your capability to handle downstream issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller businesses commonly depend on individual freelance service providers. Although independent service people carry smaller overhead than larger consulting firms and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may require your company to go without assistance during an IT crisis. As your company expands, network unavailability and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve support expertise to insure your IT system is always available.

  • Build a Solid Basis for Smooth Growth
    Businesses typically begin with an information system implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a company grows, stability and scalability problems can impede the success of the organization. These poorly built systems require proper assessment, smart strategic planning, and wide IT knowledge to upgrade to a network architecture that can offer the stable foundation to handle critical business demands and simplify future expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses require guidance and technical training to negotiate an increasingly complex array of technology alternatives capable of promoting business growth and improving productivity. They do not need a computer consultant who is attempting to sell a specific vendor's technology. Network support and product selling can result in a scenario where the recommended solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align technical expertise with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Complete Line of Servers
    Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help by the minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for services provided during regular business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick solutions so you will not be forced to permit simple problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports transmitted by every consultant to every customer. The discipline of documenting and organizing support records results in more effective support and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.















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