Fast and Affordable Remote Help for Baltimore IT Networks
Urgent Phone Technical Support for Baltimore SystemsFor businesses in Baltimore or anywhere in Maryland, Progent offers online help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support experts provide excellent value because they have the practical experience and are equipped with the advanced tools necessary to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses because service calls use up fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company benefits additionally with incidental costs by reducing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is particularly important in environments that depend on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are charged only for the support that you receive. Unlike many online support organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where speedy. minor fixes somehow turn into large invoices. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which allow the highest degree of effectiveness for remote help and repair for IT networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to access your company's computer system remotely without breaching corporate security.

Progent's proven customer support reporting system maintains comprehensive documentation for the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of services provided to every client by every Progent engineer. This history of anomalies and solutions is organized as a quickly searchable internal knowledge base that allows Progent's online support professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and permit quick access to vendors' in-house support staff with the result that Progent's remote consulting experts are able to determine the most efficient resolutions promptly.

Online technical support services available from Progent to clients in Baltimore and throughout the state of Maryland include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading corporations. The ProSight portfolio of outsourced network management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability to block or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special areas of computer technology allows clients to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are a convenient solution for companies who don't have the money or time to support an in-house Help Desk but who require fast response from an effective Call Center with proficient phone support plus the expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Call Center consulting support can aid you in establishing an efficient new Call Center or improving your existing one, evaluating or customizing Call Center software to meet the special requirements of your corporation, or providing temporary phone support staff to work with your in-house Call Center team during demanding events like software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center staff of veteran network professionals gives your computer users in Baltimore or anywhere in the state of Maryland instant access to an effective support group with extensive background providing telephone-based consulting and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a significant driver of company performance, and Progent's aim is to solve and not merely record network problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers phone-based and in-depth engineering support and education in specific business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Baltimore, or anywhere in the state of Maryland, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your business so that your network maintenance is proactive and automated. By uncovering looming problems before they cause downtime, system monitoring can head off inconvenient and costly information system breakdowns. Progent can also use network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that support a combination of platforms.
How Your Baltimore Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Baltimore or throughout the state of Maryland, Progent's phone-based network support specialists can deliver expert and cost-effective system support the moment your company needs it. More than 15 years of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve computer problems quickly while eliminating the cost and lost time that comes with on-premises support visits.

Even if your Baltimore office relies on a regular freelance consultant or maintains a full time IT staff that can handle typical network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to address sudden network emergencies or particularly tough integration problems.

Details of Progent's Remote Network Services for Baltimore
Progent's phone support, Internet-based repair, network security expertise, and network administration services offer offices in Baltimore or anywhere in the state of Maryland unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk Call Center support and network administration, Progent's experts can deliver your office world class network support while allowing you to avoid the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical knowledge, refined remote support software, and understanding of enterprise networking enable offices to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional experience, at the forefront of network service, executing a broad variety of technical tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not only world-class technical help, but also a consultant with proven methods for using computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help per minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be tempted to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.