World-class Remote Consulting and Support Expertise for BlackBerry Environments
RIM BlackBerry Online Integration AssistanceSecure and reliable access from handheld devices to email platforms like Exchange, IBM Lotus Domino, or Novell GroupWise has become a necessity for businesses of any size who wish to optimize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server are among the most popular technologies for building and managing mobile connectivity. However, supporting productive BlackBerry environments has become complex due to the advanced mechanisms that exist to fulfill the demand for world-class protection and fault tolerance. Progent's BlackBerry qualified consultants are experienced at delivering online consulting services for BlackBerry systems, reducing support expenses and taking care of problems more quickly than is possible via traditional on-premises consulting.

Progent has a seasoned team of remote consultants qualified to maintain IT system that incorporate products from all popular vendors. (Refer to industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can help your company to manage complex problems with your infrastructure. Progent's Apple qualified support staff can assist your business to integrate Macintosh computers with your wireless communications environment and can provide help with Apple iPhone and iPad integration. Progent's Linux specialists can provide help in managing application servers based on all leading versions of Linux including RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux. This breadth of practice areas permits Progent to offer a convenient solution for consulting consulting required in multi-vendor environments and avoids the blame game that small organization commonly encounter when looking for computer support.

Progent's network security engineers have been awarded prestigious security certifications such as Certified Information Security Manager (CISM) and Information System Security Architecture Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include two economical security vulnerability testing service bundles that enable small businesses to receive an independent security evaluation from a Progent security engineer to uncover potential risks in the security profile you present on both sides of your security perimeter.

Integration Support Services for BlackBerry BES Server
RIM's advanced solution for administering big groups of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated tool enables Exchange Server, Lotus, or Novell GroupWise users to transmit and receive emails that are encrypted in wireless transit to ensure optimum data protection. BES Server also simplifies a broad selection of key management tasks that span from smartphone deployment and upgrades to mobile security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-certified consultants can assist you to use BlackBerry BES Server to perform basic tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage user settings with BES Server's vast library of IT policies

Progent's BlackBerry-qualified engineers can also help you to utilize BlackBerry BES Server to implement key procedures not supported by the entry-level BES Server Express. These tasks include:

  • Set up and support BlackBerry's high-availability architecture using virtualization
  • Deploy BlackBerry smartphones remotely
  • Set specialized management roles
  • Monitor and analyze the integrity of your BlackBerry system

Some Ways That Progent Can Assist Your Business to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has earned certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization issues to architecting wireless productivity solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to carry out common technical operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned experts can in addition help your company to troubleshoot a wide range of problems associated with synchronization, device recognition, messaging reconciliation, web browsing, mobile connections, IM, desktop application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online consulting services for small business IT networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile support costs at a minimum and, by resolving problems promptly, improves the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can help you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures such as troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone users, activating passwords, implementing over-the-air software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry engineers can also assist you to operate management tools like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and help your company to select and implement appropriate security configurations.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Microsoft Exchange architecture for working smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry-certified consultant offers expertise in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and remove BlackBerry device users on Microsoft Exchange and Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install push and pull access control lists, control Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Contact Progent for Help from a RIM BlackBerry-Certified Specialist
In order to ask Progent about consulting support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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