Overview of Progent's Consulting Services for RIM BlackBerry Technology
BlackBerry Consulting and Support ServicesMobile connectivity to messages, address books, schedules, and the web is a critical feature of information systems for companies of all sizes. RIM BlackBerry smartphones are among the most powerful devices for maintaining anywhere, anytime connectivity. However the infrastructure needed to support RIM BlackBerry smartphones has become steadily more complex as the demand for non-stop operation and rock-solid security has heightened. Progent's BlackBerry certified consultants focus in delivering small companies enterprise-class network expertise and technical services that are affordable and efficient.

As a Microsoft Gold certified Partner with more than a decade of experience working with Exchange, Progent can provide broad expertise for incorporating RIM BlackBerry and Microsoft products by delivering support services such as Microsoft Exchange 2010 support as well as by providing related support services like Microsoft Lync Server deployment and MS Office Communications Server support to help control Instant Messaging and Presence. Progent's Microsoft SQL Server 2016 integration consultants and MS SQL 2014 consultants can configure and repair your SQL system to operate efficiently with BES Server, and Progent's Microsoft System Center Data Protection Manager specialists can help your company to develop archiving and recovery processes to preserve your messaging data and minimize productivity loss in the event of a breakdown of your messaging system.

Progent also retains a large team of Cisco certified CCIE network consultants who are available remotely to offer expert assistance for architecting and troubleshooting your network so it supports your BlackBerry solution with enterprise levels of fault tolerance, scalability, protection, and manageability. Cisco Certified Internetwork Experts are recognized network consultants who are awarded this prestigious status only after strenuous testing by Cisco. CCIEs can resolve even the most intractable issues surrounding network design, deployment, troubleshooting, and support.

BlackBerry Enterprise Server (BES) Consulting Help
The BlackBerry Enterprise Server gives companies a centralized and secure mechanism for incorporating BlackBerry smartphones into their messaging, collaboration, and software application infrastructure. BlackBerry Enterprise Server allows mobile BlackBerry clients to access Exchange, IBM Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry devices with workstations to ensure up-to-date information for collaborative programs such a schedules, address books, tasks, instant messaging, and specialized business programs. Thanks to BlackBerry Enterprise Server integration with Microsoft Exchange, users with BlackBerry handsets have push-based connectivity with Exchange email and to IM-capable software through Microsoft Office Communications Server and Lync Server 2010 integration.

BlackBerry BES Server Consulting Support

Progent's BlackBerry-qualified engineers can show you how to design, install, and support BlackBerry Enterprise Server (BES) so you can improve the efficiency of BlackBerry clients, streamline the management of a BlackBerry solution, and lower the expense of supporting mobile workers.

How Progent Can Assist You to Manage and Support Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills span areas from resolving synchronization issues to architecting wireless workforce solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can help you to perform basic technical operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified service professionals can also assist you to troubleshoot a broad array of issues concerning synchronization, device recognition, email consistency, web browsing, wireless connections, Instant Messaging, PC application configuration, and Desktop Redirector.

As a leader in delivering countrywide remote consulting services for small company IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile support costs at a minimum and, by dealing with problems quickly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and remove BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, install push and pull access control lists, control Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and document a wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and network needs assessment, solution architecture, deployment planning and implementation, performance tuning, configuration of a fault-tolerant environment, information backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional goals and to design a wireless solution that meets your information technology budget and aligns with your business strategy. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to support a BlackBerry BES Server, help you to decide which administration approach and hardware products meet your needs, and evaluate your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning alternatives for software editions, processors and mass storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry consultant can assist you to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-qualified security engineers to run company-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Qualified Consultant
If you wish to ask Progent about technical assistance for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.

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