Enterprise-class Online Consulting Expertise for BlackBerry Technology
RIM BlackBerry Remote Troubleshooting SupportSecure and dependable access from smartphones to email systems like Exchange, Lotus Domino, or Novell GroupWise is now a strategic requirement for businesses of any type who want to optimize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server are some of the most popular solutions for building and administering mobile connectivity. But, maintaining efficient BlackBerry systems is increasingly complex due to the advanced tools available to fulfill the requirement for enterprise-class protection and fault tolerance. Progent's BlackBerry certified consultants are expert at providing online consulting and support services for BlackBerry environments, reducing support expenses and resolving issues more quickly than is possible with ordinary on-site consulting.

Progent has a large group of online engineers certified to maintain IT system that incorporate products from all popular suppliers. (Refer to industry certifications of Progent's engineers.) Progent's Cisco CCIE engineers can assist your company to resolve challenging problems with your infrastructure. Progent's Apple qualified support staff can help you to integrate Macs with your mobile connectivity environment and can provide support with Apple iPhone and iPad integration. Progent's Linux specialists can offer expertise in supporting application servers powered by various versions of Linux including RedHat Linux, SUSE, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux. This range of support skills allows Progent to act as a one-stop solution for any IT support required in multi-platform environments and eliminates the finger-pointing that small companies often confront when looking for technical support.

Progent's network security consultants have been awarded prestigious security credentials such as CISA and ISSAP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include two ultra-affordable security vulnerability scanning service bundles that enable small businesses to get an objective security evaluation from a Progent security engineer to uncover possible risks in the security posture you expose inside and outside your security perimeter.

Integration Support for BlackBerry Enterprise Server
BlackBerry BES Server streamlines administration and support of BlackBerry smartphones, offering a single solution for handling key tasks like device deployment, upgrades, and deactivation while also providing a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry handsets and supports over-the-air synchronization.

RIM BlackBerry Enterprise Server Configuration Help

BlackBerry Enterprise Server includes a wealth of security capabilities starting with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also allows excellent flexibility in selecting degrees of protection to meet the special requirements of your network. Progent's BlackBerry certified engineers can assist your company to select advanced security functions and activate them wirelessly. Samples of these wirelessly configurable security features include:

  • Lock down a BlackBerry smartphone
  • Wipe information from a misplaced or stolen BlackBerry device
  • Disable Bluetooth functionality
  • Enable built-in defenses against malware

BES Server also offers flexibility in determining how to keep BlackBerry users from loading or executing unsafe or prohibited programs. Progent can assist you to select blocking techniques like:

  • List exactly what programs are permitted on the device
  • Prevent external software from using persistent storage on the device
  • Select what resources external programs can access on the BlackBerry smartphone
  • Limit the types of connections external programs running on the smartphone can initialize
  • Block all external applications from being loaded or executed on the BlackBerry smartphone

Professional RIM BlackBerry Technical Support Offered Online from Progent
Progent's authorized RIM BlackBerry engineers are accessible by phone to provide expert technical help to businesses in the Baton Rouge area or anywhere in the state of Louisiana. Progent's experienced remote technical support experts have helped IT organizations solve computer issues and reduce support expenses in every state in the country and built a large base of satisfied clients. (Refer to Progent's client testimonials.)

Progent can provide online consulting support for a wide selection of issues related to RIM BlackBerry software and devices such as synchronization, integration with Exchange Server, setting up BlackBerry BES Server, and improving mobile security. Major BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, troubleshoot, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology needs assessment, solution design, installation strategy and execution, performance optimization, design of a high-availability environment, information backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to create a wireless solution that meets your IT budget and aligns with your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to accommodate a BlackBerry BES Server, help your organization to decide which administration model and hardware products meet your requirements, and analyze your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software editions, processors and storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry-certified expert can help you to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security engineers to perform company-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry engineer has expertise in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and remove BlackBerry smartphone users on Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, archive and manage storage groups, configure permissions, install the MDS and IM, deploy access control lists, control Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Support from a BlackBerry-Qualified Specialist
To get in touch with Progent about engineering expertise for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.
















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