Enterprise-class Online Support Services for BlackBerry Environments
RIM BlackBerry Online Integration AssistanceSecure and dependable connectivity from mobile phones to email systems like Microsoft Exchange, Domino, or Novell GroupWise is now a necessity for companies of any size who wish to optimize competitiveness. RIM's BlackBerry devices and the BlackBerry BES Server are among the premiere solutions for enabling and administering wireless communications. But, maintaining efficient BlackBerry systems is increasingly challenging because of the sophisticated tools available to meet the demand for enterprise-class protection and non-stop operation. Progent's BlackBerry certified consultants are expert at providing online consulting and support services for BlackBerry systems, reducing service expenses and resolving problems more quickly than is feasible with traditional on-premises consulting.

Progent has a large group of online consultants qualified to support networks that incorporate products from all popular vendors. (Refer to industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE network engineers can assist you to manage complex issues with your network environment. Progent's Apple qualified specialists can assist your business to integrate Macs with your wireless communications environment and can provide help with iPhone integration and management. Progent's Linux consultants can offer assistance for managing servers based on all leading distributions of Linux including RedHat, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo. This breadth of practice areas allows Progent to offer a one-stop source for any IT assistance required in mixed-platform networks and eliminates the finger-pointing that small companies commonly confront when trying to find computer support.

Progent's IT security engineers have been awarded top security credentials including Certified Information Security Manager (CISM) and Information System Security Architecture Professional. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include a pair of low-cost security vulnerability scanning service bundles that enable small businesses to get an impartial security evaluation from a Progent security consultant to uncover potential weaknesses in the security profile you expose on both sides of your security perimeter.

Consulting Expertise for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and support of RIM BlackBerry devices, offering a single solution for handling critical jobs like smartphone installation, upgrades, and deactivation while also providing a solid foundation for security and high availability. BlackBerry BES Server supports transparent integration between Exchange, Novell GroupWise, or Lotus messaging servers and BlackBerry users and supports wireless synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

BES Server provides a variety of data protection options beginning with automatic data encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in adjusting levels of security to match the special requirements of your company's environment. Progent's BlackBerry authorized engineers can assist your company to select advanced security functions and activate them remotely. Samples of these over-the-air selectable security settings are:

  • Lock down a BlackBerry smartphone
  • Erase data from a missing or stolen smartphone
  • Disable Bluetooth functionality
  • Activate built-in protection against malware

BlackBerry BES Server also provides versatility in determining ways to prevent mobile users from loading or running unsecure or unauthorized code. Progent can help you to select blocking processes like:

  • List exactly which programs are allowed on the device
  • Block third-party software from allocating non-volatile memory on the BlackBerry smartphone
  • Determine which resources third-party programs can use on the smartphone
  • Restrict the types of connections third-party applications running on the BlackBerry smartphone can establish
  • Prevent all external applications from being installed or run on the smartphone

Progent's Remote BlackBerry-Certified Consulting Services is Quick and Affordable
For businesses in Baton Rouge, Louisiana who require fast and affordable access to an authorized RIM BlackBerry support expert, Progent offers efficient remote assistance from a seasoned support team who have delivered network solutions to companies in every state in the U.S. (See Progent's customer testimonials.)

Remote consulting services avoids travel costs and lets engineers resolve problems rapidly, allowing you to reduce wasted productivity. Progent's BlackBerry consultants have been awarded certifications in all BlackBerry technologies and offer expert help in fields including fixing synchronization problems, configuring BlackBerry Enterprise Server, and designing a secure, high-availability system infrastructure for BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to carry out basic support functions such as setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned service professionals can also help your company to resolve a broad array of issues associated with synchronization, device recognition, messaging reconciliation, web access, mobile connections, IM, workstation software installation, and Desktop Redirector.

As a top innovator in delivering nationwide remote help for small company networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry technical support costs low and, by resolving problems quickly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry expert can show you how to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks including resolving enterprise activation issues, adding and deleting BlackBerry smartphone users, setting activation passwords, configuring wireless software installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry consultants can also show you how to use management software like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and help you to define and install sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange.

Contact Progent for Help from a BlackBerry-Qualified Specialist
If you wish to ask Progent about technical assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.

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