Consulting Support for RIM BlackBerry Technology
BlackBerry SupportBlackBerry wireless PDAs from Research in Motion are among today’s most successful products for maintaining location-independent access to messaging, scheduling, web programs, and other critical business data. As the complexity of small company networks has increased, and as the need for enterprise-class protection, reliability, and recoverability has grown to be the norm for businesses regardless of size, effective integration and support of RIM BlackBerry solutions has become more challenging. To deal with issues like security, business continuity, and synchronization of BlackBerry smartphones with a variety of email servers and shared databases, small businesses often resort to outside support professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-qualified consultants who can help small businesses to plan, administer, and repair BlackBerry environments economically and efficiently, dispensing with the requirement for an internal BlackBerry solutions specialist and lowering the expense and hassle of supporting wireless workers. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, combined with Progent's proven remote support capabilities, provides small companies a budget-friendly alternative for incorporating RIM BlackBerry products productively into their business information system.

Progent's experts can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and email infrastructure operate optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft software, set up streamlined administration utilities to enable you to track and support BlackBerry smartphones across your business, define security policies that make sense for your business, develop custom wireless applications, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup procedures so that it can be recovered quickly and safely.

Consulting Expertise for BlackBerry Enterprise Server (BES)
RIM's high-end solution for administering big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated tool allows Exchange Server, IBM Lotus Domino, or Groupwise users to send and receive emails that stay encrypted during wireless transit to ensure maximum data protection. BES Server also streamlines a wide variety of key management jobs ranging from BlackBerry setup and upgrades to mobile security and fault tolerance.

RIM BlackBerry BES Server Integration Help

Progent's BlackBerry-certified engineers can assist you to utilize BlackBerry Enterprise Server to do routine jobs like:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Control user and group configurations with BlackBerry's vast library of IT policies

Progent's BlackBerry-certified engineers can also assist your company to utilize BlackBerry BES Server to perform key procedures not supported by the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Install and manage BlackBerry's fault-tolerant infrastructure using virtualization
  • Deploy BlackBerry smartphones wirelessly
  • Establish custom management roles
  • Monitor and report on the overall health of your BlackBerry solution

Expert BlackBerry Technical Services Available Online from Progent
Progent's authorized RIM BlackBerry engineers are accessible by phone to deliver prompt technical help to companies in the Baton Rouge region or throughout the state of Louisiana. Progent's experienced remote technical support team has helped IT organizations solve computer issues and reduce support expenses in every state in the U.S. and built a large following of loyal customers. (See Progent's client testimonials.)

Progent can provide remote help for a broad selection of technologies associated with BlackBerry software and devices such as wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving mobile security. Important BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist you to perform common technical functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified service professionals can in addition assist you to resolve a broad range of issues concerning synchronization, handset detection, email consistency, web access, wireless connectivity, IM, workstation application installation, and Desktop Redirector.

As a leader in providing countrywide remote help for small office networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your BlackBerry technical support costs low and, by resolving issues promptly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can help you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks including troubleshooting enterprise activation problems, registering and removing BlackBerry device users, setting activation passwords, configuring over-the-air software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to operate management tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES environment and help you to define and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging environment based on Exchange Server. Progent's BlackBerry-certified consultant has expertise in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and remove BlackBerry device clients on Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Microsoft Exchange Server data flow, generate, edit, and apply WLAN and VPN configurations, implement SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and document a wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and technology needs analysis, solution architecture, deployment planning and execution, performance tuning, design of a high-availability architecture, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to design a mobile wireless solution that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to determine which administration model and equipment meet your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about alternatives for software editions, processors and mass storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry-certified consultant can assist you to choose and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-qualified security engineers to run network-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Call or Email Progent to Get Support from a BlackBerry-Certified Professional
To get in touch with Progent about technical support for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.
















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