Fast and Affordable Remote Support for Baton Rouge IT Networks
Urgent Remote Help for Baton Rouge NetworksFor organizations located in Baton Rouge or anywhere in Louisiana, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified professionals have provided online support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers provide excellent value due to the fact that they have the real-world background and are equipped with the sophisticated technology needed to resolve the majority of information system issues rapidly. Efficient support lowers immediate costs since service calls use up fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your company saves additionally with indirect costs by reducing or eliminating network outages and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support experience is especially valuable for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are billed just for the services that you receive. In contrast to many remote service organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent situations where fast repairs somehow turn into big invoices. Progent's skill at disposing of problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of customized tools and proven processes which permit the highest degree of effectiveness for remote technical support and repair for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to access your company's environment remotely without compromising system security.

Progent's powerful technical support database application stores comprehensive documentation for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of services provided to each Progent customer by any engineer. This database of problems and responses is organized as a readily exploitable internal knowledge base that allows Progent's online support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to arrive at the most efficient solutions promptly.

Online technical support services available from Progent to companies in Baton Rouge and anywhere in the state of Louisiana include:

Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to execute critical projects economically and on time. Progent's special online consulting services include:
  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who lack the money or time to assemble and manage an internal Help Desk but who want fast response from a dependable Call Center with proficient telephone support plus the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless supplement to your established Help Desk staff. Progent's Virtual Call Center can act as a an escalation resource for the most difficult technical challenges, or be ready in overflow situations when your other resources are overwhelmed.

    Progent's Call Center team of seasoned information technology professionals gives your clients in Baton Rouge or anywhere in the state of Louisiana quick access to a large network service resource with substantial background providing telephone-based help and online repair service for networks that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center perception as a major enabler of business efficiency, and Progent's goal is to resolve instead of just record technical issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced engineering expertise and training in specific application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft business applications such as CRM, Project, MS Office Word, and Excel. To find out additional information concerning Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Group.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as IPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Baton Rouge, or anywhere in the state of Louisiana, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so that your network maintenance is proactive and automated. By detecting possible trouble spots before they grow into downtime, proactive monitoring can head off disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X networks, Microsoft systems, or systems that incorporate a variety of operating systems.
How Your Baton Rouge Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online help with Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Baton Rouge or throughout the state of Louisiana, Progent's phone-based network support engineers are ready to provide professional and cost-effective IT help the moment your business requires it. Long experience providing online technical assistance has earned Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair network problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Baton Rouge organization relies on a regular independent consultant or maintains a full time IT staff that know how to deal with common network issues, Progentís Microsoft certified engineers can still offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the expertise to solve sudden network emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Services for Baton Rouge
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services offer offices in Baton Rouge or anywhere in the state of Louisiana the greatest leverage for your IT budget. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's online help program include:

  • Fast Telephone Contact with Microsoft Certified Experts
    Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Baton Rouge and is also ideal for customers in geographic regions of Louisiana that lack technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the advantage of a broad range of Microsoft support tools, technical information, and on-going education.

  • Per Minute Billing to Minimize Expenses
    Progent provides online help on a per-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum charge for phone support and requires no monthly retainer for support services delivered during regular business hours. This protects you from paying big invoices for quick fixes.

  • Access to Cisco Certified Network Design Experts
    As a Registered Partner for Cisco, Progent can provide help from on-staff specialists with experience in designing, implementing, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure connectivity for fixed and mobile networking.

  • Application Specialists Group
    Progent's basic support services include technology integration, MS Exchange expertise, corporate security planning, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting expertise in critical business applications. Help available from the Application Experts Group includes:
    Microsoft Dynamics GP/Great Plains Support and Customization
    MS Project Training
    Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Support
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Help
    Microsoft SQL 2016 Software Development and Microsoft SQL Server 2014 Application Programming and Debugging
    Oracle Management and Software Development
    MySQL Database Administration and Application Design
    Mac Support
    Amazon Marketplace Web Service Software Design and Programming

    By offering a full service centralized source for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive IT solutions that address the specific needs of your business.

  • Sophisticated Remote Access Software
    Protected online access allows Progent's service professionals to observe precisely what your users see. This makes it possible to produce fast solutions to issues that might otherwise require an expensive onsite service call. Effective remote connectivity software and expert technicians combine to enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and remote system analysis.

  • Support for Mainstream VPN Gateways
    Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.

  • 24-hour Service for Maximum System Uptime
    For businesses with mission-critical applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high system availability.

  • Help Desk Services
    Progent's Help Desk support services are intended specifically for budget-conscious organizations whose clients require instant access to a Help Desk Call Center with effective phone support and complete escalation capability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of technical background, refined remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional experience, in the trenches of network support, executing a wide range of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not just expert IT help, but also a support engineer with proven methods for applying computer knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you are charged just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent has few competitors. Businesses who utilize familiar freelance service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

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