Fast and Affordable Remote Technical Support for Baton Rouge Computer Systems
Fast Phone Help for Baton Rouge SystemsFor companies located in Baton Rouge or anywhere in the state of Louisiana, Progent offers online support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's online support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology needed to solve most information system issues rapidly. This reduces direct expenses because service calls require minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company benefits additionally with incidental expenses by minimizing or eliminating system outages and related losses resulting from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote consulting know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the support that you receive. Unlike many remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where quick repairs somehow turn into large bills. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested processes which permit the maximum level of efficiency for remote technical support and repair for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to interface to your company's system remotely without violating system security.

Progent's proven service database system maintains comprehensive records of all service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of support delivered to every client by every Progent engineer. This database of issues and responses is organized as a readily exploitable internal knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft open up other extensive technical support knowledge bases and permit quick response from vendors' in-house product engineers with the result that Progent's online service specialists are able to determine the most efficient resolutions quickly.

Online services offered by Progent to companies in Baton Rouge and anywhere in the state of Louisiana include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size organizations to utilize the same advanced IT solutions used by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete critical projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are well suited for businesses who don't have the resources to build and maintain an internal Call Center but who require fast communication with an efficient Help Desk with professional telephone assistance as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a seamless reinforcement of your existing Helpdesk staff. Progent's Virtual Call Center can act as a an escalation option to resolve the most difficult computer system challenges, or be available in those situations when your other resources are swamped.

    Progent's Call Center team of seasoned information technology experts gives your workers in Baton Rouge or anywhere in the state of Louisiana fast communication with a reliable support group with years of background offering telephone-based support and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center recognition as a key enabler of business performance, and Progent's intent is to fix and not simply track technical problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply remote professional consulting support and training in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Baton Rouge, or anywhere in the state of Louisiana, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your business so your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they cause full-scale emergencies, system monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments that support a combination of operating systems.
How Your Baton Rouge Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Baton Rouge or throughout the state of Louisiana, Progent's online network support specialists are ready to provide professional and affordable IT help the moment your organization needs it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix computer problems quickly while avoiding the expense and lost time that comes with on-premises service visits.

Even if your Baton Rouge office has a local freelance support technician or employs a full time organization that know how to handle typical computer problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to fix sudden system crises or especially challenging integration problems.

Advantages of Progent's Network Help for Organizations in Baton Rouge
Progent's remote technical help services allow your Baton Rouge organization to enjoy the benefits of immediate, world-class network support without the expense of managing a full-time IT staff. Your information system will acquire greater business worth by becoming more available, productive, and protected. Benefits to your business include:

  • Seamless remote expansion of your local support resources
    For most businesses in Baton Rouge or anywhere in Louisiana, nearby computer service resources, whether made up of freelance consultants or a full-time maintenance staff, can resolve the majority of network problems. However, IT crises sometimes spring up when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your usual service technicians. In these situations, Progent's on-call support experts provide an easy, fast, and economical way to augment your local help and to convey valuable knowledge to improve your ability to handle future issues locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller offices often depend on individual freelance consultants. While independent consultants carry smaller internal costs than big support firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of reserve personnel may require your business to go without help during an emergency. As your company expands, network unavailability and problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service experts to insure your IT system remains up and running.

  • Create a Scalable Basis for Seamless Expansion
    Companies typically begin with an IT architecture created on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a network grows, stability and scalability problems can impede the success of the organization. These poorly designed systems require proper assessment, smart long-term planning, and broad-based technical expertise to upgrade to a network infrastructure able to provide the solid foundation to handle current business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller businesses need advice and technical training to navigate through an increasingly complicated array of product options capable of promoting business success and improving efficiency. These companies hardly need a computer engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed solution is built around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to align IT expertise with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical expertise, refined support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Complete Family of Servers
    Progent can provide in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for support services delivered during regular working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to each customer. The discipline of documenting and archiving service records results in more efficient support and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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