Remote Network Support Services for Baton Rouge Small Business IT Networks
For small organizations and new ventures in Baton Rouge or throughout the state of Louisiana, Progent's phone-based computer support specialists can deliver expert and affordable IT support the moment your company needs it. Long experience providing remote tech support has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve IT problems rapidly while eliminating the cost and lost time that comes with in-person service visits.
Even if your Baton Rouge office deals with a local freelance support technician or maintains an in-house IT staff that can handle the majority of computer problems, Progent’s Microsoft and Cisco certified engineers provide a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to solve sudden network emergencies or especially complex integration problems.
Features of Progent's Online Network Support for Baton Rouge
Progent's phone support, Internet-based troubleshooting, network security consulting, and network management services give small companies in Baton Rouge or throughout the state of Louisiana the greatest leverage for your IT budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's professionals can provide your company world class IT support while permitting you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
Fast Telephone Contact with Microsoft Qualified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to small companies in Baton Rouge and is also ideal for customers in geographic regions of Louisiana that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has the use of a wide selection of Microsoft support tools, service databases, and on-going education.
Per Minute Billing to Reduce Costs
Progent provides online support on a by-the-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for online support and asks for no ongoing retainer. This keeps you from paying big bills for routine fixes.
Access to Cisco Network Architecture Professionals
As a Registered Partner for Cisco Systems, Progent can provide the services of authorized specialists who have expertise in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to help you build fast, high-availability, and secure connectivity for local and remote networking.
Application Specialists Group
Progent's basic consulting offerings include technology integration, MS Exchange Server consulting, system security design, and Help Desk outsourcing services. Progent's Application Experts group offers world-class consulting expertise for specific business applications. Support offered by the Application Experts Group includes:
By providing a full service one-stop source for network generalists and specialists, Progent can deliver timely, affordable, and comprehensive IT solutions that align with the special needs of your business.
Advanced Remote Access Software
Secure online access allows Progent's service experts to observe exactly what your customers see. This makes it easier to find quick fixes to issues that could otherwise demand a costly personal service call. Cutting-edge online access software and expert technicians together allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and automated network analysis.
Compatibility with Mainstream VPN Products
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
24x7 Service for High Network Uptime
For small organizations with mission-critical applications, Progent offers round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum network availability.
Help Desk Outsourcing
Progent's Help Desk support services are designed specifically for budget-constrained small businesses whose clients require instant access to a Help Desk service with effective telephone support and full escalation ability.
Advantages of Progent's Network Help for Small Businesses in Baton Rouge
Progent's remote support services enable your City# small business to experience the advantages of immediate, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will acquire greater business value by being increasingly available, efficient, and protected. Advantages to your company include:
Convenient remote expansion of your on-site IT resources
For most small offices in Baton Rouge or anywhere in Louisiana, nearby network support resources, whether consisting of independent consultants or a full-time maintenance staff, can take care of typical technical problems. However, major troubles may strike when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support people. In these situations, Progent's online support professionals provide a convenient, quick, and affordable way to augment your regular help and to transfer useful knowledge to improve your capability to resolve future issues in-house.
Reduced Dependence on Individual Service Providers
For IT support, small businesses often depend on individual freelance service providers. Although freelance service people carry less overhead than larger service organizations and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of backup help may require your business to wait for help during an emergency. As your company grows, network unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup support experts to make sure your network is always up and running.
Create a Solid Foundation for Smooth Expansion
Small organizations often begin with an IT architecture implemented on a modest budget. Without a robust infrastructure, band-aid fixes often get piled on top of a weak foundation. As a network grows, stability and scalability issues can hinder the success of the business. These poorly built systems require proper assessment, smart strategic planning, and extensive technical expertise to evolve to a system infrastructure able to provide the solid foundation to handle vital business requirements and ease downstream growth.
Interact with Problem Solvers Rather Than Technology Vendors
Small companies need guidance and technical education to navigate through an increasingly complicated maze of product options available for accelerating business growth and improving efficiency. These companies do not need a network consultant who is attempting to sell a certain vendor's products. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align technical expertise with the best interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, depth of technical expertise, fine tuned support software, and understanding of corporate IT allow small businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over=stretched internal IT help.
Proven Methodology
Progent’s team of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, in the trenches of IT support, executing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This ensures that you get not only world-class technical capability, but also a consultant with proven approaches for applying computer knowledge to resolve actual network problems quickly.
Value Pricing
Progent's pricing model is to bill for remote service and on-site help by the minute. As a result, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to allow less critical problems to fester.
Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation transmitted by every consultant to each client. The discipline of documenting and organizing support activity allows more efficient service and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who won’t release vital service information.
Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on providing hard-to-find services where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and productive.
24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services based on Microsoft Operations Manager. MOM allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your information network from stressful and costly service losses.
How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.
Progent’s Cisco-certified network professionals offer wireless consulting services for Cisco wireless access point and wireless bridge products. Cisco supplies access points that have either solo 802.11g transceivers for as high as 54 Mbps of throughput or dual-radio access points supporting both 802.11g and 802.11a for up to 108 Mbps of network capacity. Progent’s Cisco wireless professionals can offer help for the whole line of Cisco 802.11g wireless access points and wireless bridges including the Cisco Aironet 350 Access Point, the Cisco Aironet 350 Wireless Bridge, the Cisco Aironet 1130AG Series and 1230AG Series access points, the Cisco Aironet 1300 Series Outdoor Access Point/Bridge, the Cisco Aironet 1400 Wireless Bridge, as well as any Cisco 802.11b Wireless Access Point device. The Cisco Aironet 1130AG Series and 1230AG Series access points are designed to conserve present and future network infrastructure dollars10:25 AM 6/28/2006. The 802.11a transceiver supports data rates of as much as 54 Mbps on 12 free 5 GHz channels to provide high bandwidth plus maximum scalability. The 802.11g transceiver allows throughput as high as 54 Mbps in the 2.4 GHz band. When using an 802.11g radio, the access point may be installed to support only 802.11g clients for high-performance scenarios, or, for better economy, it may be set up to support both 802.11g and legacy 802.11b technology.
Progent’s Technical Response Center offers national remote support for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-certified support engineers offer phone help and remote secure computer access to troubleshoot and resolve network problems rapidly and economically. The breadth of IT expertise available from Progent's team of nationwide support engineers allows Progent to escalate even the toughest network issues to qualified specialists as needed.
Progent's Check Point Software experts can show you how to choose and deploy Check Point Software Firewall software and appliances powered by Check Point Software's security platform to provide an economical and efficient security defense for your IT network. Progent can also help you configure other Check Point products such as Check Point ZoneAlarm and Check Point FireWall with security solutions from other suppliers and provide a single stop for continuing technical support, administration, training, and consulting expertise.
Progent's Network Help Desk Outsourcing Support Services are designed specifically for small businesses who need immediate access to a Help Desk Service Center with expert telephone support and full escalation options but who must operate within a restricted IT budget. Important features of Progent's Help Desk Outsourcing Services are Help Desk Support,
Optional Remote Access Provisioning, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Call Center Applications Selection and Integration.
Progent has agency relationships with some of the industry's top data/voice carriers and can provide your small business the same communications bundles you can purchase by buying direct. Progent can also help you to pick the service packages that make the best sense for your organization and can provide professional consulting expertise to help you integrate your data/voice services into a cohesive system that optimizes the productivity of your computer network. Carriers whose connections are offered by Progent include AT&T, Speakeasy, and New Edge Networks.
Progent's Cisco-authorized network experts can show you how to create an economical, high availability Internet connection architecture that can deliver non-stop Internet access via a broad range of high availability Internet access products and services including high availability BGP, automatic fail-over, and multiple Internet Service Providers. Progent offers Cisco Certified Internetwork Expert engineers to show you how to utilize the latest technology for high availability Internet connectivity to build an economical, completely redundant Internet network with automatic failover and other features to deliver non-stop Internet access.
The global leader in IP connectivity, Cisco offers the most comprehensive range of products for allowing Internet Service Providers to deliver highly secure, scalable, value-added voice, video, and data products. Progent's Cisco-certified IT consultants have extensive background serving the distinct needs of ISPs by helping ISPs to architect, deploy, and support fault-tolerant, scalable connectivity environments appropriate for public networks.
Microsoft Virtual Server, run on the Windows Server operating system and powered by technology originally produced by Connectix, provides the performance necessary to accomplish server consolidation, application upgrade, and server quarantine projects via virtualization techniques in an enterprise-class computing environment with high expandability, manageability, and availability. Microsoft has aimed Virtual Server at companies wishing to improve operational efficiency in application programming and testing, upgrading from outdated mission-critical applications, and server consolidation. Progent's certified Virtual Server consultants can help your company to evaluate and integrate Microsoft Virtual Server.
The Certified Information Systems Auditor (CISA) accreditation is an important qualification that signifies mastery in information system security auditing. Certified by the American National Standards Institute, the CISA credential requires that candidates pass a comprehensive examination administered by the ISACA international professional group. Progent offers the services of a CISA-certified security audit engineer able to help companies in the fields of information systems audit services, information technology administration, network assets and architecture ROI, information technology service delivery, safeguarding of information resources, and disaster recovery planning.
Progent's company culture will allow you to become a more capable professional by enhancing your technical skills and boosting the loyalty of your clients. Progent delivers this promise by attracting the top consulting experts for you to work with, providing an advanced network and communications infrastructure, using custom software utilities to enable the highest quality of support, and by streamlining our operational models for finding and keeping clients.
Progent believes that a well architected and executed information system is a crucial piece for accelerating any company's success, and we follow this credo in our corporate system infrastructure. Progent has built a fault-tolerant virtual office network that enables Progent's staff engineers and certified contractors to deliver rapid and effective service, cooperate closely on challenging projects, and gain from professional and personal growth by acting as a member of an exciting business ethos of self motivation and freedom.
Cisco's Unified Wireless Network infrastructure offers affordable wireless networks for productive mobility. Cisco's technology supports the identical level of security, scalability, and manageability for untethered networks that organizations demand in their wired infrastructure. This includes built-in world-class protection that identifies, prevents, and self-corrects in response to familiar and unknown security threats. It includes unified mobility features such as voice services, position services, visitor access, and enhanced protection. Cisco products have the versatility and scalability to handle the requirements of IT systems of any size, from small companies to large-scale enterprises, within WLAN campus environments or branch offices. Cisco's Unified Wireless Network architecture allows companies to exploit the RF infrastructure to optimize business processes and increase productivity through a mobile workforce. Cisco's wireless product families lower overall operational costs and streamlines LAN implementation, support, and management. Wireless devices that Progent supports include the Cisco Aironet 1130AG Series access points, Cisco Aironet 1500 mesh access points, Cisco Aironet 1300 Series wireless bridges, Cisco's WLCM Integrated Services Routers, and the Cisco 4400 Series Wireless Network Controller.
Progent offers technical support for medium size businesses who have 50 to 250 network clients. The mid-size company or office has traditionally been an underserved part of the market for network support expertise. The overhead and service delivery practices of large outside service firms make them excessively costly for the typical mid-size company or small medium business (SMB), which commonly relies on a modest information technology budget with which to maintain an information network whose advanced technology and capability are often comparable to the networks of much larger companies. Progent's support delivery model, which takes full advantage of online service, virtual network infrastructure and 24x7 network monitoring, dramatically reduces the IT support expenses of an SMB while offering the mid-size organization with enterprise-level support from certified, IT consultants knowledgeable in a wide range of midsized business technologies. If your medium size company or small business is searching for levels of IT help needed for a medium size office without budgeting big-company prices, contact Progent.
