Fast Online Troubleshooting for Baton Rouge Computer Networks
Urgent Online Help for Baton Rouge SystemsFor companies in Baton Rouge or anywhere in the state of Louisiana, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated tools required to solve most information system issues quickly. Efficient support lowers direct expenses because service calls use up fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your location. Your company saves additionally in indirect costs by reducing or eliminating system downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting know-how is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to typical remote service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which allow the maximum level of efficiency for online technical support and repair for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your computer system remotely without breaching network security.

Progent's proven customer support database system maintains detailed records describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of services provided to every customer by any Progent engineer. This database of problems and responses is structured as a readily accessible internal database that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and formal partnerships with important vendors including Cisco and Microsoft open up other vast technical support databases and allow quick response from manufacturers' in-house engineering staff so Progent's remote service specialists are able to arrive at the best resolutions quickly.

Remote services available from Progent to businesses in Baton Rouge and throughout the state of Louisiana include:

Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the resources to support an in-house Help Desk Call Center but who want quick access to an effective Help Desk Call Center with proficient telephone support plus the expertise to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk or enhancing your established organization, selecting or modifying Call Center software to handle the unique demands of your corporation, or adding occasional phone support staff to reinforce your internal Call Center team to handle high-demand situations like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of seasoned information technology professionals gives your customers in Baton Rouge or anywhere in the state of Louisiana rapid access to a reliable network service group with years of background providing telephone-based help and remote diagnostics for IT systems based on Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a significant enabler of business success, and Progent's goal is to fix and not merely record IT issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Group offers phone-based professional engineering expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Word, and MS Office Excel. To read more information on Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Network and Server Monitoring Support
    Progent offers companies in Baton Rouge, or anywhere in the state of Louisiana, online computer system monitoring support centered around System Center Operations Manager, configured by Progent to fit your environment so that your IT maintenance is proactive and automated. By uncovering possible problems before they cause full-scale emergencies, system monitoring can ward off stressful and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft networks, or environments based on a combination of platforms.
How Your Baton Rouge Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based help with Windows, Mac OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Baton Rouge or anywhere in the state of Louisiana, Progent's online computer support specialists can provide expert and economical system help the moment your organization needs it. More than 15 years of providing remote tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Baton Rouge organization deals with a local freelance support technician or employs a full time organization that know how to deal with typical computer issues, Progent’s Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to handle unexpected system crises or especially tough integration problems.

Details of Progent's Online Network Services for Baton Rouge
Progent's online help, Internet-based repair, network security consulting, and system administration services give businesses in Baton Rouge or anywhere in the state of Louisiana the greatest leverage for your IT budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk outsourcing services and network administration, Progent's professionals can deliver your organization world class IT support while permitting you to eliminate the expense and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of IT knowledge, refined support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Complete Line of Servers
    Progent can provide in-depth support for Microsoft’s leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 R2 integration, Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for services provided during regular business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to each client. The discipline of documenting and archiving support activity results in more effective support and eliminates a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















© 2002- 2017 Progent Corporation. All rights reserved.