Immediate Remote Help for Baton Rouge Computer Networks
Fast Phone Support for Baton Rouge SystemsFor businesses located in Baton Rouge or anywhere in the state of Louisiana, Progent offers online help for computer systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified professionals have provided online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISSP and CISM-certified security engineers to help with advanced security design and troubleshooting issues.

Progent's online support engineers offer exceptional value due to the fact that they have the practical background and have access to the advanced tools required to solve most network issues rapidly. This lowers direct costs because solutions accumulate fewer billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your company saves additionally with indirect costs by reducing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting expertise is particularly important for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike many remote service companies, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and clean model for billing do away with situations where fast repairs somehow end up as large bills. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized tools and field-tested processes which ensure the maximum degree of efficiency for online help and repair for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to access your network remotely without violating system security.

Progent's sophisticated technical support database application includes extensive records for the support that Progent's clients have been provided. Progent's team engineers have access to the specifics of support provided to every customer by any Progent engineer. This database of trouble tickets and fixes is organized as an easily searchable internal database that allows Progent's remote technical experts to share their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level certifications and close partnerships with key technology companies including Cisco and Microsoft make available additional vast technical support databases and permit quick response from vendors' in-house support staff with the result that Progent's remote service specialists can determine the best solutions in the least time.

Remote support services provided by Progent to businesses in Baton Rouge and throughout the state of Louisiana include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight line of affordable managed services for small and mid-size organizations covers all critical aspects of information technology such as email content filtering, security and compliance, backup/recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight Systems Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on time. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Call Center support programs for companies with networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for organizations who don't have the resources to create an in-house Help Desk Call Center but who want fast access to an effective Help Desk Call Center with professional phone support plus the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Call Center is intended for larger companies and acts as a seamless extension of your established Call Center team. Progent's Virtual Help Desk can act as a an escalation alternative to handle complex technical problems, or be ready in those circumstances when your regular resources are overwhelmed.

    Progent's Help Desk team of experienced information technology experts offers your workers in Baton Rouge or anywhere in the state of Louisiana rapid communication with an effective support resource with substantial background providing phone support and remote diagnostics for IT systems powered by Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of business success, and Progent's target is to resolve and not simply document technical problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth engineering support and training in key business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, MS Office Word, and Office Excel. To find out additional information concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Baton Rouge, or anywhere in the state of Louisiana, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so that your computer support is proactive and automated. By uncovering potential issues before they expand into downtime, system monitoring can avoid disruptive and expensive service crises. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Windows environments, or systems based on a variety of operating systems.
How Your Baton Rouge Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online expertise with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Baton Rouge or throughout the state of Louisiana, Progent's online network support specialists can deliver expert and affordable system support the moment your company requires it. Long experience delivering online tech support has led to Microsoft Gold Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Baton Rouge organization has a regular freelance support technician or employs a full time IT staff that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to handle sudden network emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Companies in Baton Rouge
Progent's online technical help services enable your Baton Rouge company to have the advantages of immediate, world-class network support without the expense of maintaining a full-time IT organization. Your network will acquire added business value by being more reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most companies in Baton Rouge and throughout Louisiana, local computer support resources, whether represented by outside consultants or an in-house IT staff, can take care of the majority of technical issues. On the other hand, serious problems can spring up when local resources are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your onsite service technicians. In these instances, Progent's online service professionals provide an easy, quick, and affordable way to augment your regular resources and to pass on valuable information to improve your ability to handle future issues locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller offices often rely on individual freelance consultants. Although freelance service people have less overhead than larger support companies and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the lack of fallback personnel may force your company to wait for assistance during an IT crisis. As your business grows, system downtime and trouble with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of backup support experts to make sure your network is always up and running.

  • Create a Solid Foundation for Smooth Expansion
    Organizations often start with an information system implemented on a modest budget. Without a robust infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a network grows, stability and expandability issues can impede the success of the business. These badly built systems require careful analysis, smart long-term planning, and extensive IT knowledge to evolve to a network architecture that can deliver the solid foundation to meet vital business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller companies require advice and technical education to navigate through an ever more complex array of product alternatives available for accelerating business success and improving efficiency. These companies do not need a computer engineer who is trying to earn a commission on a certain vendor's products. Network support and product selling can result in a situation where the recommended solution is designed around a predetermined product rather than the genuine needs of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to match IT expertise with the best needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of IT expertise, refined support software, and understanding of enterprise networking enable businesses to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, at the forefront of IT service, executing a broad variety of technical tasks for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises help per minute. As a result, you pay exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you will not be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Businesses who work with familiar freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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