Fast and Affordable Online Troubleshooting for Baton Rouge Computer Networks
Fast Phone Technical Support for Baton Rouge SystemsFor organizations located in Baton Rouge or anywhere in the state of Louisiana, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the services of CISSP and CISM-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online support experts offer excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to solve most information system issues quickly. This lowers direct expenses since service calls use up minimal chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your company benefits even more in indirect costs by reducing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online consulting experience is especially important in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical remote service companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for billing avoid situations where speedy. minor solutions somehow turn into big invoices. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and proven methodologies that promote the maximum level of effectiveness for online help and troubleshooting for IT systems of any size. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to link to your computer system without compromising network security.

Progent's sophisticated customer support database system includes thorough records for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of assistance rendered to every Progent client by every consultant. This archive of anomalies and resolutions is organized as a readily accessible proprietary database that permits Progent's remote support experts to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with key technology companies such as Cisco and Microsoft open up other extensive support databases and permit quick response from manufacturers' internal support staff with the result that Progent's online service experts are able to arrive at optimal solutions in the least time.

Online services available from Progent to businesses in Baton Rouge and throughout the state of Louisiana include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight series of network management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables clients to execute major projects economically and on time. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center service options for companies with environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for organizations who don't have the budget to assemble and manage an in-house Help Desk Call Center but who need fast access to an efficient Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for larger businesses and serves as a seamless reinforcement of your current Call Center organization. Progent's Virtual Help Desk can operate as a an escalation alternative for the most difficult computer system problems, or be ready in hectic situations when your other service providers are overwhelmed.

    Progent's Help Desk Call Center team of veteran network professionals gives your customers in Baton Rouge or anywhere in the state of Louisiana immediate assistance from a reliable network service group with extensive background offering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's charter is to earn the Help Desk the reputation as a crucial contributor to business productivity, and Progent's policy is to solve rather than merely document IT issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Team offers online and in-depth engineering expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. For more about Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Baton Rouge, or anywhere in the state of Louisiana, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so your IT maintenance is proactive and automated. By anticipating looming problems before they expand into crashes, system monitoring can ward off inconvenient and costly service failures. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft systems, or networks that support a combination of operating systems.
How Your Baton Rouge Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online support with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Baton Rouge or anywhere in the state of Louisiana, Progent's online network support specialists are ready to deliver professional and economical IT help whenever your organization requires it. More than a decade of providing online repair services has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to solve IT problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Baton Rouge company has a regular freelance consultant or employs an in-house IT staff that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to resolve unexpected system emergencies or particularly challenging integration projects.

Details of Progent's Remote Computer Services for Baton Rouge
Progent's online help, remote troubleshooting, network security consulting, and system management services give offices in Baton Rouge or throughout the state of Louisiana unparalleled leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's professionals can deliver your company world class network support while permitting you to avoid the expense and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:

  • Immediate Telephone Contact with Microsoft Certified Experts
    Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Baton Rouge and is also ideal for networks in more remote regions of Louisiana that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, technical databases, and continuing education.

  • Per Minute Billing to Reduce Costs
    Progent provides online help on a by-the-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for online support and requires no monthly subscription fee for support services provided during normal working hours. This keeps you from paying big invoices for routine fixes.

  • Availability of Cisco Certified Network Infrastructure Experts
    As a Certified Partner for Cisco, Progent offers access to authorized specialists with skill in designing, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected infrastructure for fixed and mobile networking.

  • Application Experts Group
    Progent's basic support services consist of system integration, MS Exchange expertise, system security planning, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting support for specific business applications. Help available from the Application Experts staff includes:
    Dynamics GP/Great Plains Consulting and Programming
    MS Project and Project Online Training
    Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Help
    BI Reporting Development and Training
    UNIX, Linux and Sun Solaris Support
    SQL Server 2016 Application Development and Microsoft SQL 2014 Software Development and Debugging
    Oracle Management and Application Development
    MySQL Management and Software Programming
    Apple Mac Help
    Amazon Marketplace Web Service (Amazon MWS) Programming

    By offering a full service one-stop resource for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that address the specific requirements of your business.

  • Advanced Online Connectivity Software
    Secure remote access allows Progent's service experts to observe exactly what your customers see. This makes it possible to find fast solutions to problems that could otherwise require a costly personal service call. State-of-the-art online connectivity tools and experienced engineers combine to allow Progent to repair most network issues rapidly and economically. Progent is an industry leader in online support and remote system analysis.

  • Compatibility with Popular VPN Gateways
    Progent supports secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

  • 24-hour Service for High Network Availability
    For businesses with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help ensure maximum network uptime.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose clients need immediate access to a Help Desk service with expert phone support and complete escalation ability.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, range of technical knowledge, refined remote support tools, and familiarity with enterprise networking allow companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Family of Servers
    Progent can provide world-class expertise for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum fee and requires no retainer for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by every consultant to every client. The discipline of documenting and organizing service records results in more effective service and eliminates a variety of common problems such as when a service client is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

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