UNIX, Linux, Sun Solaris, Mac OS X Remote Emergency Help for Baton Rouge Small Company Network Systems
For small companies located in Baton Rouge or anywhere in Louisiana, Progent provides round-the-clock remote help for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. Progent also can furnish the expertise of Cisco Systems CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to help with high-level security design and troubleshooting issues.
Progent's remote support engineers represent exceptional value due to the fact that they are equipped with the practical background and the sophisticated tools to resolve the majority of network issues quickly. This reduces direct expenses because solutions accumulate a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with incidental costs by minimizing or avoiding system downtime and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike many online support firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid scenarios where quick repairs somehow end up as major tabs. Progent's penchant for solving problems quickly results in your company conserving cash.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes which allow the highest degree of efficiency for online engineering help and repair for small and midsize business computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN technology allows the experts of Progent's remote service group to interface to your company's environment remotely without violating corporate security.
Progent's sophisticated customer support database system maintains thorough histories of all service that Progent's clients have received. Progent's authorized consultants have access to the records of support provided to each customer by every Progent consultant. This archive of problems and resolutions is organized as an easily accessible proprietary database that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level accreditations and formal relationships with major industry leaders such as Cisco and Microsoft permit access to additional vast technical support knowledge bases as well as to vendors' internal engineering staff so Progent's remote consulting engineers can find the most efficient resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Support. Assistance from Progent
To get started with Progent's remote services in Baton Rouge or anywhere in Louisiana or to find out more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's phone-based consulting engineers possess advanced credentials in a comprehensive set of disciplines. This broad range of capability permits Progent's consultants to handle practically any emergency likely to take place in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco Systems certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
Remote support services provided by Progent to customers in Baton Rouge and throughout the state of Louisiana include:
UNIX/Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote consulting services address a wide spectrum of information technology such as system architecture, email solutions, system and operational security, UNIX/Linux and Windows integration, virtual server products for server economization and easy administration, and migration from legacy systems to MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Contact a Cisco CCIE for High-level Infrastructure Problem Solving The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and validates a person's network technology skills at the master level. CCIEs know how to handle even the most difficult challenges encountered in network infrastructure design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco System's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their broad experience enables them to find solutions for even the most intractable problems quickly. In many instances, less qualified engineers can wrestle for hours or days with the same tasks that a CCIE can resolve in minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get urgent help for complex network infrastructure problems that are crippling worker productivity but are not within the scope of your regular computer support resources. Progent's CCIE engineers can communicate with your environment by means of advanced remote troubleshooting tools to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network products.
Certified MS Windows Support Progent's Microsoft-certified online support professionals offer computer troubleshooting and consulting help for the complete line of Microsoft server and application products. Progent is a Microsoft Gold Certified Partner network support firm and can provide your business the expertise of support professionals who can assist to configure, maintain and administer the extensive family of MS Servers including MS Windows 2003 Server, Microsoft SQL Server, ISA Server, Biztalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange Server, Application Center, Microsoft SharePoint Services, Project Server, and Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Qualified System Security Specialists Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security services to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recover quicky after a serious penetration. Security solutions offered by Progent include: comprehensive security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; guarding your email system from spam and DHA attacks; and managing 24x7 network monitoring.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs that small businesses frequently need. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
Help Desk Services
Progent's Help Desk service options for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are well suited for smaller companies who don't have the budget to support an internal Help Desk Call Center but who require fast access to a reliable Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progent’s Virtual Help Desk is intended for larger businesses and serves as a seamless extension of your current Call Center resources. Progent's Virtual Call Center can serve as a an escalation option to resolve complex technical problems, or be ready in those instances when your regular support engineers are swamped.
Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or improving your established one, selecting or customizing Help Desk software products to address the particular demands of your business, or adding temporary online personnel to reinforce your existing Help Desk resources to deal with demanding scenarios like software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk team of veteran information technology consultants gives your workers in Baton Rouge or anywhere in the state of Louisiana quick access to an efficient network service resource with substantial background offering phone support and remote troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center recognition as a major driver of company efficiency, and Progent's intent is to resolve and not just report network issues.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Team can supply phone-based professional engineering support and training in special application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. To learn more concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac professionals can support the artistic components of Mac environments by delivering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects such as capturing or digitizing audio/video or setting up an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in Baton Rouge, or anywhere in the state of Louisiana, online network and server monitoring services based on Microsoft Operations Manager, customized by Progent to fit your business so your network maintenance is proactive and automated. By detecting possible issues before they result in network outages, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows environments, or systems that incorporate a mix of OS platforms.
How Your Baton Rouge Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or Mac OS X networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or e-mail information@progent.com.
The open architecture of Microsoft Great Plains makes it possible to design specialized applications that offer all of the core functionality of popular Microsoft Dynamics GP solutions but also meet the particular needs of your business. With access to the Modifier included with Microsoft Visual Basic for Applications, program designers can use the most familiar development environment in the industry to adapt Microsoft GP information views, create or modify business logic, define forms and reports, or expand interaction with Microsoft Office software. Progent's background with Microsoft .NET support, Microsoft SQL Server support, and development experience with VBasic, XML and other software environments make it possible to create specialized line-of-business software and eCommerce programs that work transparently with Microsoft GP.
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small support organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every consultant to each client. The practice of documenting and organizing support activity results in more efficient support and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who won’t release the keys to the kingdom.
Progent offers national urgent help and consulting services for companies who operate Solaris environments or whose information systems feature a combination of Sun Solaris and Microsoft Windows technology. Online IT help provides optimum return for your information technology budget by protecting client productivity and shortening the time billed for network repair services. Sophisticated remote access technology and skilled service specialists and consultants allow Progent to solve most network issues without squandering time and money by going to your site. In most of situations your IT issues can be dealt with by telephone or via a mix of phone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISM and CISSP certified security specialists to help you with the most challenging system problems.
Progent is a Microsoft Gold Certified Partner and has earned accredited competencies that include Information Worker Solutions. Microsoft Gold Certified Partners represent the most successful Microsoft Business Partners who earn the highest client satisfaction and are afforded the closest operational relationship with Microsoft. The understanding, capabilities, and commitment required to achieve the level of Microsoft Gold Certified Partner benefits Progent's customers by enabling Progent to provide your business better support for your information network.
Remote server management cards give IT managers complete control of a server without the requirement for a personal visit. Through remote management cards, all console screen data plus keyboard and mouse functionality are exported to a remote session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to plan, implement, and manage a fault-tolerant company network that includes remote management cards and Progent can use these remote server management cards to deliver efficient remote technical support. Progent is familiar with a number of remote server management cards such as Aten IP9001 remote management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.
Progent's ISSAP certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status as a result of rigorous examination and significant experience with information security architecture. ISSAP consultants have comprehensive knowledge of access management systems and techniques, phone system and network security, cryptography, requirements analysis, business continuity and disaster recovery, and physical security. Progent's ISSAP-certified security experts can assist your company with all phases of architecture security.
Progent's Linux consulting services provide small businesses and software developers help with administering and supporting Linux systems that run with Microsoft-based networks. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This broad array of expertise provides you with an easy single consulting firm to help you create and manage a protected and robust cross-platform network and communications solution that allows Linux and Microsoft coexistence by integrating MS Windows with major Linux derivatives such as RedHat Linux, SUSE Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Progent's Microsoft and Cisco certified network support engineers can provide a broad range of expertise covering the core network technologies required for small company networks. Progent's baseline services include system integration, Microsoft Exchange help, data protection support, and Help Desk outsourcing. Progent's Application Experts Team offers professional consulting support in specific application areas including ERP, MRP, accounting system customization, Customer Relationship Management, Microsoft CRM, Microsoft Project, Microsoft Word, and Excel. Progent can also provide small businesses with part-time Chief Information Officer services.
AT&T represents the combination of SBC, AT&T, PacBell, and BellSouth. AT&T is a Tier 1 Internet Service Provider and offers a broad spectrum of data services such as AT&T ADSL, T1, and ISDN for high-speed data and SBC Point-to-Point T1, Frame Relay Plus, and ATM for enterprise customers. SBC IP Flexible Reach includes SBC VoIP technology for multi-site organizations to centralize PBX activity. Progent has an agency relationship with AT&T and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to show you how to integrate AT&T data/voice services to build an enterprise-class, integrated communications network on a realistic budget.
Microsoft Exchange and Macintosh workstations can co-exist efficiently. Progent's Mac and Microsoft qualified consultants can help you install Microsoft Entourage and Exchange so your Mac users can work closely with colleagues who use Microsoft Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to get and transmit messages, examine the GAL, copy addresses, sync up calendars, and invite fellow workers to conferences via your Exchange account. Progent will verify that your Microsoft Server is properly set up and that LDAP and Outlook Web connectivity are working. Progent also offers specialized one-on-one Entourage training.
Cisco has developed a full product line of routers including appliances designed to deliver the protection, performance, and reliability levels demanded by small and medium-sized businesses. Cisco routers include support for redundancy, transparent failover, and redundant power for improved fault tolerance and network availability. Progent can show you how to select and configure Cisco routers to establish a solid infrastructure for your IT system and to make it economical to expand as you support new users, start new offices, install new services, extend your network to clients and partners, and support a more mobile workforce. Progent offers help with a variety of routers powered by Cisco's IOS platform, including the Cisco SB 100, the Cisco 800 Series Routers, Cisco 3800 and 7200 Integrated Services Routers, plus legacy 2500 and 2700 Routers.
Progent's Symantec experts can help you maintain older releases of Symantec Firewall and VPN appliances such as the Raptor and VelociRaptor family or help you migrate to more recent technology from Symantec or other vendors. Progent can also enable you to create and implement a comprehensive security strategy that can incorporate Firewall and VPN appliances and utilities, managed security and virus defense services, server and application monitoring products, and documented policies and processes. Progent has the expertise to be your one-stop resource for on-going network support, maintenance, education, and security consulting.
Cisco's security and remote access solutions for small to medium sized companies offer a complete array of easy-to-administer security products to let you protect your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems, and VPN solutions. Progent's professional staff of consultants includes field-proven specialists with Cisco CCIE and CCNP qualifications who can help your company to select Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that align most closely with your corporate goals.
Progent's certified Internet Security and Acceleration Server consultants have broad experience developing corporate security solutions for IT networks with many sites, mobile workers, and line-of-business web-based applications. A Progent ISA Server consultant can help your small or mid-size business design and deploy a configuration of Microsoft ISA Server 2004 that meets your IT security requirements without limiting your network.
For small companies located in Baton Rouge or anywhere in Louisiana, Progent provides round-the-clock remote help for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. Progent also can furnish the expertise of Cisco Systems CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to help with high-level security design and troubleshooting issues.
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and validates a person's network technology skills at the master level. CCIEs know how to handle even the most difficult challenges encountered in network infrastructure design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco System's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their broad experience enables them to find solutions for even the most intractable problems quickly. In many instances, less qualified engineers can wrestle for hours or days with the same tasks that a CCIE can resolve in minutes.
Progent's Microsoft-certified online support professionals offer computer troubleshooting and consulting help for the complete line of Microsoft server and application products. Progent is a 
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security services to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recover quicky after a serious penetration. Security solutions offered by Progent include: comprehensive security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; guarding your email system from spam and DHA attacks; and managing 24x7 network monitoring.
