Fast Remote Technical Support for Baton Rouge UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses in Baton Rouge or anywhere in the state of Louisiana, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and disaster recovery planning.

Progent's online support engineers represent exceptional value due to the fact that they are equipped with the practical background and the advanced technology to solve most network issues quickly. This reduces direct costs since solutions require fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company benefits even more in incidental expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the services that you receive. In contrast to typical remote support companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing save you from scenarios where fast solutions somehow turn into big tabs. Progent's penchant for handling technical issues efficiently translates into your business conserving cash.

Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes that promote the maximum degree of efficiency for remote engineering help and troubleshooting for small and midsize company information systems. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to interface to your system without violating corporate security.

Progent's proprietary customer support database system keeps extensive records describing the service that Progent's clients have been provided. Progent's staff engineers have access to the details of assistance provided to each Progent customer by every consultant. This database of issues and fixes is structured as a readily searchable proprietary knowledge base that allows Progent's remote support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and formal relationships with major technology companies including Cisco and Microsoft permit access to additional massive technical support knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote service experts can come up with the best resolutions quickly.

Start Receiving Remote UNIX/Linux, Solaris, or Mac OS X Network Assistance from Progent
To access Progent's phone support in Baton Rouge or anywhere in Louisiana or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote network support engineers possess credentials in an extensive array of disciplines. This broad scope of technical skills allows Progent's consultants to address almost any emergency that may crop up in a small business network. Certificates earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To help companies with multi-OS environments, Progent also offers the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.

Phone-based technical support services Offered by Progent to clients in Baton Rouge and anywhere in the state of Louisiana include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote support services cover a wide spectrum of computer technology including network infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older applications to current MS Windows or Linux-based environments. Progent's team-oriented methodology for solving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux consultants can offer urgent online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:

    Important Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Baton Rouge, LouisianaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and certifies an individual's technical skills at the master level. CCIEs can handle even the most stubborn issues associated with network planning, integration, maintenance, security, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or locating software updates. CCIEs provide exceptional value since their broad experience enables them to solve even the most complex problems rapidly. In typical cases, less experienced engineers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes. Few support organizations make CCIEs available to support small and medium sized businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can receive immediate assistance for serious network infrastructure issues that are impacting worker efficiency but are not within the comfort zone of your local IT support providers. Progent's Cisco CCIE consultants can connect to your network using advanced on-line troubleshooting technology in order to perform quick, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading selection of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

  • Authorized Windows Experts
    Microsoft Windows Expertise for Baton Rouge, LouisianaProgent's Microsoft-qualified online service experts can provide network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a broad variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint 2013 application development, Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a full array of remote PC desktop support such as Windows 7 integration, upgrading to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Certified System Security Engineers for Baton Rouge, LouisianaProgent's certified CISSP and ISSAP network security engineers can provide a variety of system protection services to bolster the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to recuperate quickly after a serious penetration. Security consulting services available from Progent cover in depth security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile connectivity; guarding your messaging infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies frequently request. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for small organizations with networks based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller companies who don't have the resources to assemble and manage an in-house Help Desk Call Center but who need quick response from a reliable Help Desk Call Center with proficient phone support plus the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a seamless extension of your current Call Center team. Progent's Virtual Call Center can serve as an escalation alternative to handle complex network issues, or be ready in those circumstances when your regular resources are overwhelmed.

    Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk or enhancing your established one, identifying or enhancing Help Desk Call Center software to handle the special requirements of your business, or adding temporary phone support staff to work with your internal Help Desk Call Center resources to deal with unusually busy situations such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk team of experienced network consultants gives your workers in Baton Rouge or anywhere in the state of Louisiana fast contact with a dependable support group with substantial background offering telephone-based help and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center the reputation as a crucial enabler of company efficiency, and Progent's target is to fix instead of simply report IT issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced consulting support and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Project, Word, and Microsoft Office Excel. To read more on Progent's expertise, customization, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac professionals can support the artistic elements of Macintosh environments by providing remote consulting services and education in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific jobs such as scanning or digitizing audio/video or configuring an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Baton Rouge, or anywhere in the state of Louisiana, online network and server monitoring services centered around Microsoft Operations Manager network monitoring, customized by Progent to accommodate your environment so that your network maintenance is proactive and automated. By uncovering possible trouble spots before they expand into downtime, system monitoring can head off disruptive and costly service crises. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or systems based on a mix of operating systems.

How Your Baton Rouge Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or Mac OS X networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.

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