Urgent Phone Technical Support for Baton Rouge UNIX, Linux, or Solaris SystemsFor small and midsize companies in Baton Rouge or anywhere in the state of Louisiana, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.

Progent's online support services represent excellent value because they are equipped with the practical experience and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support lowers direct expenses since service calls accumulate a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves even more in indirect expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.

Progent's pricing policy for remote help is structured to maximize the impact of your network support dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to many remote service firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where fast solutions somehow end up as large bills. Progent's skill at handling problems quickly translates into your business spending less money.

Progent's Remote Support Tools
Over time, Progent has developed a collection of optimized tools and field-tested methodologies which permit the maximum level of efficiency for remote help and repair for small and midsize company information networks. Progent offers protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to communicate with your company's computer system remotely without compromising corporate security.

Progent's sophisticated service database application includes thorough documentation for the support that Progent's customers have received. Progent's team engineers have access to the specifics of all help provided to each client by any engineer. This history of trouble tickets and solutions is organized as a readily accessible proprietary knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft permit access to other massive technical support databases and permit priority response from vendors' in-house product engineers with the result that Progent's online service experts can arrive at optimal resolutions quickly.

Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Baton Rouge or anywhere in Louisiana or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.

Online Technical Support Services Available from Progent
Progent's remote support experts possess credentials in a comprehensive set of disciplines. This breadth of technical skills permits Progent's engineers to address almost any problem that may take place in a small company information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.

To support clients with multi-operating system environments, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services provided by Progent to customers in Baton Rouge and throughout the state of Louisiana include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a wide array of information technology including system infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and easy management, and migration from older systems to current MS Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can provide urgent remote assistance for resolving problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Engineers for Baton Rouge, LouisianaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking consultants, and validates a consultant's networking knowledge at the expert level. Cisco CCIEs can deal with the most intractable challenges associated with network infrastructure design, integration, administration, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or locating software updates. Cisco CCIEs offer excellent cost-effectiveness because their depth of experience allows them to resolve the most complex problems quickly. In typical instances, less qualified consultants can struggle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Few consulting organizations make CCIEs available to assist small and medium sized companies. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can receive immediate support for severe network issues that are hurting worker productivity but are outside the scope of your regular network service resources. Progent's CCIE engineers can tie into your computer system by means of sophisticated remote troubleshooting technology to perform quick, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide assistance with all of Cisco's popular selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

  • Certified MS Windows Experts
    MS Windows Expertise for Baton Rouge, LouisianaProgent's Microsoft-certified online service professionals can provide network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server design, Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also offers a wide array of remote desktop consulting and support services such as Windows 7 integration, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified System Security Experts
    CISSP Certified Network Security Engineers for Baton Rouge, LouisianaProgent's certified CISSP, ISSAP, and CISM security engineers can provide a range of security solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or assist your business to clean up rapidly after a damaging penetration. Security consulting services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after malicious attacks; integrating firewalls; establishing safe architectures for remote and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help businesses of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects that small companies frequently request. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Support
    Progent's Help Desk support programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small businesses who don't have the budget to build and maintain an internal Help Desk but who need fast response from an efficient Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a transparent addition to your established Help Desk resources. Progent's Virtual Help Desk can operate as an escalation option to resolve the most difficult technical issues, or be ready in hectic situations when your ordinary resources are too busy.

    Progent's Call Center consulting support can guide you in building an effective new Help Desk or improving your existing one, identifying or customizing Help Desk software products to meet the unique requirements of your company, or providing occasional phone support personnel to work with your existing Help Desk Call Center team to handle demanding scenarios such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk staff of veteran network consultants provides your workers in Baton Rouge or anywhere in the state of Louisiana instant assistance from a reliable technical support group with substantial experience delivering phone support and remote repair service for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a major enabler of business performance, and Progent's target is to resolve and not merely report network problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based professional engineering expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Microsoft Office Excel. To read more information concerning Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac professionals can nurture the creative aspect of Mac computing by offering remote consulting support and education in imaging, audio, and video. Progent's support professionals can provide expertise in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio/video or setting up an audio/video production lab.

    Remote Network Monitoring Services
    Progent offers businesses in Baton Rouge, or anywhere in the state of Louisiana, online network and server monitoring support powered by MS Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By detecting potential issues before they result in crashes, automated monitoring can minimize inconvenient and costly network failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments that support a mix of platforms.

How Your Baton Rouge Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.

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