Immediate Phone Consulting for Baton Rouge UNIX or Linux NetworksFor small and midsize companies located in Baton Rouge or anywhere in Louisiana, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the assistance of CISSP-certified security consultants to handle advanced security design and disaster recovery planning.

Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world experience and the sophisticated tools to solve the majority of network issues quickly. Efficient support lowers immediate expenses because solutions take up fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your location. Your company benefits additionally with indirect expenses by reducing or avoiding system downtime and related losses resulting from business disruption, upset clients, idle workers, and de-focused management.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical online support firms, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from situations where speedy. minor fixes manage to end up as major bills. Progent's penchant for disposing of technical issues efficiently results in your company conserving cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven methodologies which permit the highest degree of effectiveness for online help and repair for small and midsize business IT systems. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the staff of Progent's online support team to connect to your environment without compromising system security.

Progent's proprietary technical support database application includes detailed records for the service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of assistance delivered to each Progent customer by any Progent consultant. This database of problems and resolutions is stored as a conveniently retrievable internal knowledge base that allows Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft permit access to additional extensive technical support databases and permit fast access to vendors' in-house support staff so Progent's online consulting specialists can determine the best solutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or Mac OS X Computer Support from Progent
To access Progent's phone support in Baton Rouge or anywhere in Louisiana or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's online support professionals have advanced credentials in an extensive array of technologies. This breadth of capability permits Progent's engineers to manage virtually any emergency likely to crop up in a small business network. Certifications earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To help companies with mixed-platform environments, Progent also provides the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers.

Remote technical services provided by Progent to clients in Baton Rouge and throughout the state of Louisiana include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online consulting services cover a wide range of computer technology such as network architecture, email solutions, network and operational security, UNIX and Windows integration, VMware technologies for server hardware economization and easy management, and migration from older applications to the latest Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can offer emergency remote help for analyzing problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:

    Important Linux platforms for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Baton Rouge, LouisianaThe Cisco CCIE certification is the premier recognition for network infrastructure professionals, and certifies an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most difficult issues occurring in network planning, deployment, administration, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs are an exceptional value since their broad expertise enables them to solve even the most complex problems quickly. In many instances, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few consulting providers make CCIEs accessible to help small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so you can get urgent support for serious network infrastructure issues that are hurting worker efficiency but are beyond the experience of your regular computer support resources. Progent's CCIE consultants can communicate with your environment via sophisticated remote support technology in order to provide efficient, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Expertise for Baton Rouge, LouisianaProgent's Microsoft-certified remote support experts can deliver network repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting professionals who can assist your company with a broad variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 management, SharePoint Server 2013 development, Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials cloud integration.

    Progent also can deliver a broad range of online desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Certified System Security Specialists for Baton Rouge, LouisianaProgent's qualified CISSP and ISSAP security consultants can provide a variety of system protection solutions that can enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to recover quickly after a serious breach. Security support services offered by Progent include: comprehensive network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; setting up firewalls; building secure architectures for off-site and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote support services to help businesses of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special projects that small businesses often request. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center service options for small businesses with environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for small organizations who lack the money or time to assemble and manage an internal Help Desk Call Center but who want quick access to an efficient Help Desk Call Center with proficient phone support as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk can act as an escalation option to resolve the most difficult network issues, or be ready in hectic circumstances when your ordinary resources are swamped.

    Progent's Call Center consulting expertise can aid you in creating an effective new Call Center or improving your current organization, evaluating or enhancing Help Desk Call Center software to meet the special needs of your business, or providing temporary phone support personnel to reinforce your in-house Help Desk resources during high-demand situations like software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk team of seasoned network consultants gives your computer users in Baton Rouge or anywhere in the state of Louisiana rapid access to a dependable network service resource with years of background delivering telephone-based consulting and online repair service for networks based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center perception as a solid enabler of business performance, and Progent's policy is to resolve rather than merely report technical issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting staff offers remote professional consulting expertise and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Excel. To learn additional information concerning Progent's expertise, programming, and training offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Mac consultants can support the artistic elements of Macintosh computing by offering remote help services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio or video or building an audio/video production studio.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Baton Rouge, or anywhere in the state of Louisiana, online network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your IT maintenance is proactive and automated. By uncovering possible problems before they cause downtime, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or networks based on multiple operating systems.

How Your Baton Rouge Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Mac OS X environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.

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