Urgent Remote Technical Support for Baton Rouge UNIX, Linux, or Solaris NetworksFor small companies in Baton Rouge or anywhere in the state of Louisiana, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.

Progent's online support engineers offer exceptional value because they are equipped with the practical background and the sophisticated technology to solve most information system problems rapidly. Efficient support reduces immediate costs because solutions take up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with indirect costs by reducing or eliminating system downtime and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the services that you actually get. In contrast to typical online service companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing do away with situations where speedy. minor solutions manage to turn into major tabs. Progent's skill at solving technical issues efficiently translates into your business saving cash.

Progent's Remote Support Tools
Over time, Progent has refined an array of optimized tools and field-proven methodologies which ensure the maximum level of effectiveness for online engineering help and troubleshooting for small business computer networks. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to link to your system remotely without breaching corporate security.

Progent's highly evolved service database application maintains extensive documentation describing the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of services delivered to every customer by every Progent consultant. This history of issues and responses is structured as a readily exploitable internal database that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and formal partnerships with important technology companies such as Cisco and Microsoft permit access to additional vast support databases and permit priority access to vendors' internal engineering staff so Progent's online consulting experts can determine optimal resolutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or Mac OS X Technical Help from Progent
To get started with Progent's phone services in Baton Rouge or anywhere in Louisiana or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.

Phone-based Technical Services Offered Progent
Progent's online network support engineers offer credentials in a comprehensive array of disciplines. This breadth of capability permits Progent's engineers to handle virtually any emergency likely to occur in a small or midsize business network. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To help clients with multi-operating system environments, Progent also offers the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Remote services Offered by Progent to small businesses in Baton Rouge and anywhere in the state of Louisiana include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based support services cover a wide spectrum of computer technology including network architecture, email systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and simplified administration, and migration from older applications to the latest Windows or Linux-based solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco CCIE Engineers for Baton Rouge, LouisianaThe Cisco CCIE certification is the highest recognition for network professionals, and certifies a consultant's network technology skills at the expert level. Cisco qualified CCIEs can resolve the most stubborn problems occurring in network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad expertise allows them to resolve even the most intractable problems rapidly. In typical cases, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few service providers make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so you can get urgent support for serious network infrastructure problems that are lowering worker efficiency but are beyond the comfort zone of your local computer maintenance personnel. Progent's Cisco-qualified CCIE consultants can tie into your computer system via advanced remote support tools in order to perform quick, safe, and economical analysis and remediation. Progent's CCIEs offer assistance with all of Cisco's market leading family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, as well as Virtual Private Network solutions.

  • Certified Windows Experts
    MS Windows Support for Baton Rouge, LouisianaProgent's Microsoft-certified remote support professionals can deliver computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting professionals who can help you with a wide variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2013 design, Skype for Business planning and deployment consulting, Lync Server integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a full array of remote desktop services such as Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Certified System Security Professionals for Baton Rouge, LouisianaProgent's accredited CISM and CISSP security engineers offer a range of system protection solutions to bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to clean up quickly after a damaging breach. Security support services available from Progent cover in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm assaults; installing firewalls; establishing secure mechanisms for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects that small businesses frequently need. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's special online engineering services include:
  • Help Desk Expertise
    Progent's Help Desk service options for small businesses with environments based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are a convenient solution for small organizations who lack the budget to support an internal Help Desk Call Center but who want fast access to a reliable Help Desk with proficient phone assistance as well as the available expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a transparent reinforcement of your existing Call Center staff. Progent's Virtual Help Desk can serve as an escalation alternative to handle the most difficult network challenges, or be available in those instances when your other resources are overwhelmed.

    Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Help Desk or improving your current organization, identifying or customizing Call Center software products to handle the particular requirements of your corporation, or providing occasional phone support personnel to work with your existing Help Desk group to deal with unusually busy scenarios such as software migrations, major updates, or installing brand new business software.

    Progent's Help Desk staff of veteran information technology consultants offers your clients in Baton Rouge or anywhere in the state of Louisiana rapid communication with an efficient network service resource with substantial background providing telephone-based help and remote diagnostics for networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center the reputation as a major enabler of company performance, and Progent's aim is to solve instead of simply record IT problems.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team provides online professional engineering expertise and education in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and MS Excel. For additional information on Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac consultants can support the artistic components of Mac environments by providing remote help support and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a large selection of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as capturing or digitizing audio/video or setting up an audio/video production facility.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Baton Rouge, or anywhere in the state of Louisiana, online network and server monitoring support powered by MS Operations Manager 2007, adapted by Progent for your business so that your IT support is proactive rather than reactive. By spotting potential problems before they grow into full-scale emergencies, automated monitoring can avoid disruptive and costly network failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X environments, Microsoft systems, or environments based on multiple OS platforms.

How Your Baton Rouge Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple Mac computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.

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