Fast Remote Consulting for Baton Rouge UNIX, Linux, or Solaris NetworksFor small businesses located in Baton Rouge or anywhere in Louisiana, Progent provides technical support for networks based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided remote support to companies in every state in the United States. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and business continuity planning.

Progent's remote support engineers offer exceptional value due to the fact that they have the real-world experience and the sophisticated technology to resolve most information system issues rapidly. This lowers direct expenses since solutions accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company benefits even more in indirect expenses by minimizing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and distracted executives.

Progent's billing model for online help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the services that you actually get. Unlike typical remote support organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where fast solutions manage to turn into big bills. Progent's penchant for dealing with problems efficiently results in your company spending less money.

Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies which promote the maximum degree of efficiency for online technical support and troubleshooting for small company computer networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to access your system without compromising network security.

Progent's advanced service reporting application stores detailed documentation for all support that Progent's customers have received. Progent's authorized service personnel have access to the history of all help provided to each client by any Progent engineer. This database of anomalies and repairs is stored as a quickly accessible internal knowledge base that allows Progent's remote support experts to share their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and close partnerships with major technology companies including Cisco and Microsoft permit access to other vast support databases and permit fast response from manufacturers' internal product engineers so Progent's online consulting specialists are able to arrive at optimal solutions in the least time.

Initiate Remote UNIX/Linux, Sun Solaris, or Mac OS X Computer Assistance from Progent
To access Progent's remote support in Baton Rouge or anywhere in Louisiana or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.

Remote Network Support Services Provided by Progent
Progent's remote consulting professionals have advanced credentials in an extensive set of disciplines. This breadth of capability enables Progent's engineers to handle almost any problem likely to take place in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.

To support clients with multi-OS environments, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional engineers.

Remote technical support services provided by Progent to clients in Baton Rouge and anywhere in the state of Louisiana include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote support services address a wide spectrum of information technology such as network infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified administration, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide urgent online assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:

    Important Linux variants for which Progent offers expert support include:

  • Talk to a Cisco CCIE for Complex Network Troubleshooting
    Cisco CCIE Engineers for Baton Rouge, LouisianaThe Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and indicates a person's networking skills at the master level. Cisco CCIEs know how to handle the most complex issues encountered in network design, installation, management, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS network administration tools and developing workarounds or identifying software updates. CCIEs provide exceptional value since their depth of expertise enables them to find solutions for the most intractable problems quickly. In many instances, less seasoned engineers can struggle for hours or even days with identical problems that a CCIE can dispose of in minutes. Few consulting providers make CCIEs available to help small and medium sized companies. Progent can provide quick telephone access to a Cisco CCIE so you can get immediate assistance for serious network issues that are impacting worker efficiency but are not within the scope of your regular IT service personnel. Progent's CCIE support experts can communicate with your computer system via sophisticated on-line troubleshooting technology in order to provide quick, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular family of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

  • Certified Windows Support
    MS Windows Support for Baton Rouge, LouisianaProgent's Microsoft-qualified online service experts offer network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server development, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Specialists
    CISSP Certified System Security Professionals for Baton Rouge, LouisianaProgent's certified CISM and CISSP network security consultants offer a variety of security services that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist your company to clean up rapidly after a damaging penetration. Security consulting services available from Progent include: thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile communication; securing your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract projects that small businesses often need. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special remote consulting services include:
  • Help Desk Services
    Progent's Help Desk support programs for small organizations with networks that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller companies who don't have the resources to support an internal Call Center but who want quick access to an efficient Help Desk Call Center with proficient phone support plus the available expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and serves as a transparent addition to your current Call Center staff. Progent's Virtual Call Center can serve as an escalation alternative for complex technical issues, or be ready in those situations when your ordinary support engineers are overwhelmed.

    Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, identifying or modifying Help Desk Call Center software to handle the unique requirements of your business, or providing temporary phone support staff to work with your in-house Help Desk group to deal with high-demand scenarios like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk team of experienced information technology experts offers your clients in Baton Rouge or anywhere in the state of Louisiana immediate assistance from a large network service group with years of experience delivering telephone-based support and remote repair service for computer environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a solid driver of business productivity, and Progent's goal is to fix rather than simply annotate IT problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff offers online and in-depth consulting support and training in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and MS Office Excel. To read more about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac experts can support the artistic elements of Mac systems by offering remote help services and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio or video or putting together an audio/video post production lab.

    Online Network Monitoring Support
    Progent offers businesses in Baton Rouge, or anywhere in the state of Louisiana, remote network and server monitoring support based on MS Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your IT support is proactive rather than reactive. By anticipating potential trouble spots before they grow into full-scale emergencies, remote monitoring can avoid inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft environments, or networks powered by a mix of platforms.

How Your Baton Rouge Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple Mac networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.

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