Fast Online Troubleshooting for Baton Rouge Computer Systems
Urgent Online Consulting for Baton Rouge SystemsFor organizations located in Baton Rouge or anywhere in Louisiana, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the services of CISSP-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage because they have the real-world experience and are equipped with the advanced technology necessary to solve most network issues rapidly. This lowers immediate costs because solutions use up fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your company benefits even more in indirect costs by reducing or eliminating system downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support experience is especially valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you receive. In contrast to typical remote support companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate situations where speedy. minor repairs manage to end up as substantial invoices. Progent's skill at handling problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-proven methodologies which promote the highest degree of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to link to your system remotely without compromising system security.

Progent's powerful service reporting system stores thorough histories describing all support that Progent's clients have received. Progent's team consultants have the benefit of the history of services delivered to every Progent customer by any consultant. This history of problems and repairs is structured as a conveniently retrievable proprietary database that permits Progent's online support professionals to share their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and formal partnerships with key industry leaders including Cisco and Microsoft open up other extensive support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at the most efficient solutions quickly.

Online technical services provided by Progent to customers in Baton Rouge and anywhere in the state of Louisiana include:

Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives economically and on time. Progent's special remote consulting services include:
  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who lack the money or time to build and maintain an in-house Call Center but who want fast response from a reliable Call Center with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Call Center or improving your current organization, evaluating or customizing Help Desk Call Center application software to meet the unique demands of your business, or providing occasional phone support personnel to reinforce your in-house Help Desk team to deal with demanding situations like software migrations, mass upgrades, or installing brand new business software.

    Progent's Call Center staff of experienced network consultants provides your workers in Baton Rouge or anywhere in the state of Louisiana immediate access to an efficient support resource with extensive background offering phone consulting and remote repair service for networks that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk the reputation as a crucial driver of company productivity, and Progent's target is to fix rather than simply record IT problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group offers remote and in-depth engineering expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft business applications including Microsoft CRM, MS Office Project, MS Office Word, and MS Excel. To find out more information about Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Services.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like IPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Baton Rouge, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your network support is proactive rather than reactive. By anticipating possible issues before they cause crashes, system monitoring can head off stressful and expensive network crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows systems, or systems based on multiple operating systems.
How Your Baton Rouge Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote expertise with Microsoft, Mac OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Baton Rouge or anywhere in the state of Louisiana, Progent's online computer support engineers are ready to deliver professional and affordable system support the instant your business needs it. More than 15 years of offering online tech support has earned Microsoft Gold certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access technology to solve computer problems quickly while eliminating the cost and lost productivity associated with on-site service visits.

Even if your Baton Rouge organization works with a local independent support technician or maintains a full time organization that can handle common network issues, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to fix sudden network emergencies or particularly tough integration projects.

Features of Progent's Remote Network Services for Baton Rouge
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services give companies in Baton Rouge or anywhere in the state of Louisiana unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your business enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, depth of technical experience, refined support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Family of Servers
    Progent can provide world-class expertise for Microsoft’s powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you won't be tempted to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by every staff member to each client. The practice of documenting and archiving support records allows more efficient support and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

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