Fast Remote Troubleshooting for Baton Rouge Information Networks
Urgent Phone Support for Baton Rouge SystemsFor companies in Baton Rouge or anywhere in the state of Louisiana, Progent provides remote support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, plus the services of CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote support experts provide excellent leverage because they possess the real-world background and have access to the advanced technology necessary to solve most information system problems rapidly. Efficient support reduces immediate expenses because service calls accumulate fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. Unlike many online support companies, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and simple model for billing avoid scenarios where fast repairs somehow end up as major invoices. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven processes which permit the maximum degree of effectiveness for online engineering help and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's remote service group to access your company's system remotely without breaching system security.

Progent's sophisticated service database application stores detailed documentation describing the support that Progent's customers have received. Progent's staff engineers have access to the history of assistance delivered to each Progent customer by every Progent consultant. This history of problems and solutions is structured as a conveniently retrievable support database that enables Progent's online technical professionals to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft make available additional massive technical knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's online consulting experts can arrive at optimal resolutions in the least time.

Online support services offered by Progent to clients in Baton Rouge and anywhere in the state of Louisiana include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight series of outsourced network management services covers all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness to block or recover rapidly from a ransomware attack. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the budget to create an in-house Help Desk but who require quick access to a dependable Help Desk with proficient telephone assistance plus the expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless supplement to your established Help Desk team. Progent's Virtual Call Center can serve as a an escalation alternative for the toughest technical issues, or be available in hectic situations when your other support engineers are overwhelmed.

    Progent's Call Center team of seasoned information technology professionals provides your workers in Baton Rouge or anywhere in the state of Louisiana rapid communication with a dependable support group with substantial background providing phone consulting and online repair service for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk recognition as a key contributor to business productivity, and Progent's intent is to resolve instead of just track technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts staff offers remote advanced consulting expertise and education in special application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Baton Rouge, or anywhere in the state of Louisiana, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so your network maintenance is proactive rather than reactive. By anticipating possible problems before they grow into full-scale emergencies, automated monitoring can ward off inconvenient and costly service failures. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support a combination of operating systems.
How Your Baton Rouge Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Baton Rouge or throughout the state of Louisiana, Progent's online computer support engineers are ready to provide expert and affordable IT help the moment your organization has to have it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your Baton Rouge company has a regular independent support technician or employs a full time IT staff that know how to deal with typical network problems, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to deal with unexpected network crises or especially complicated integration problems.

Advantages of Progent's IT Support for Businesses in Baton Rouge
Progent's remote network troubleshooting services enable your Baton Rouge organization to have the advantages of on-call, enterprise-level IT support without the expense of managing a full-time IT organization. Your network will derive greater business worth by being more available, productive, and secure. Benefits to your business include:

  • Seamless virtual expansion of your on-site support resources
    For most organizations in Baton Rouge and throughout Louisiana, nearby network support resources, whether represented by freelance consultants or an in-house IT staff, can take care of the majority of technical problems. However, serious problems sometimes strike when your regular resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local support people. In these cases, Progent's online service specialists offer an easy, quick, and budget-friendly solution to augment your local resources and to transfer useful information to increase your capability to deal with future issues in-house.

  • Less Reliance on Individual Service Providers
    For network support, smaller companies often rely on independent freelance consultants. While independent consultants carry smaller overhead than larger support firms and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may require your company to wait for assistance during an emergency. As your network grows, network downtime and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup support expertise to make sure your IT system is always available.

  • Build a Scalable Basis for Seamless Growth
    Organizations often begin with an information system created on a modest budget. Without a scalable framework, slap-dash fixes can get thrown onto an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the business. These badly built environments require careful assessment, intelligent long-term planning, and broad-based IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to handle vital business requirements and facilitate future expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations need guidance and technical training to navigate through an ever more complex maze of product alternatives capable of promoting business success and improving efficiency. Businesses hardly need a network engineer who is trying to resell a specific vendor's technology. Network consulting and product selling can result in a scenario where the recommended solution is designed around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to align IT consulting with the best needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT background, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Entire Line of Servers
    Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during normal business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation transmitted by every staff member to each client. The discipline of detailing and archiving service activity allows more efficient service and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.















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