Immediate Remote Technical Support for Baton Rouge Information Networks
Immediate Online Support for Baton Rouge SystemsFor businesses in Baton Rouge or anywhere in the state of Louisiana, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.

Progent's remote support experts offer excellent value because they possess the real-world background and are equipped with the sophisticated technology required to resolve the majority of network issues quickly. Efficient support reduces immediate costs since service calls use up fewer billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization benefits even more in indirect expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support know-how is particularly helpful in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged only for the services that you receive. Unlike many online support organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from scenarios where quick repairs somehow turn into substantial bills. Progent's skill at handling problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies which ensure the maximum level of efficiency for online technical support and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to access your company's computer system remotely without compromising network security.

Progent's sophisticated customer support database system maintains extensive records for all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of assistance rendered to every customer by every Progent engineer. This history of issues and solutions is stored as a quickly exploitable support knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast response from manufacturers' internal product engineers with the result that Progent's online service specialists are able to determine the most efficient solutions promptly.

Online services provided by Progent to customers in Baton Rouge and anywhere in the state of Louisiana include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a line of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight series of value-priced managed services for small businesses covers all critical facets of modern networking such as email content filtering, security, disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight Systems Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows clients to execute critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are well suited for companies who lack the resources to build and maintain an internal Help Desk but who need quick communication with a dependable Help Desk with proficient phone assistance plus the ability to escalate complex tasks to high-level consultants.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk Call Center or improving your existing organization, evaluating or customizing Help Desk software products to address the unique needs of your business, or adding temporary online personnel to reinforce your internal Help Desk Call Center group during high-demand scenarios like software migrations, mass updates, or rolling out new applications.

    Progent's Call Center staff of seasoned information technology consultants provides your computer users in Baton Rouge or anywhere in the state of Louisiana immediate communication with an effective network service group with substantial background delivering telephone-based consulting and remote diagnostics for computer environments based on Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a solid enabler of business success, and Progent's goal is to fix rather than just report IT problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers online advanced consulting support and training in special business application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and Office Excel. To read more about Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Baton Rouge, or anywhere in the state of Louisiana, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so that your IT support is proactive rather than reactive. By exposing potential problems before they grow into crashes, system monitoring can ward off inconvenient and costly network failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft systems, or systems powered by multiple operating systems.
How Your Baton Rouge Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft, Apple Mac, or Linux/UNIX environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Baton Rouge or anywhere in the state of Louisiana, Progent's phone-based computer support engineers are ready to provide effective and cost-effective IT support the moment your organization requires it. More than 15 years of offering online technical assistance has earned Microsoft Gold certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix network problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Baton Rouge company relies on a regular freelance consultant or employs an in-house organization that can deal with ordinary network issues, Progentís Microsoft certified engineers can offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to resolve unexpected network emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Businesses in Baton Rouge
Progent's remote support services allow your Baton Rouge organization to enjoy the advantages of immediate, world-class network support without the expense of maintaining an in-house IT staff. Your information system will acquire added strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:

  • Seamless virtual expansion of your on-site IT resources
    With most offices in Baton Rouge and throughout Louisiana, local network service providers, whether made up of independent consultants or a full-time maintenance staff, can handle typical network issues. On the other hand, IT crises may spring up when your regular resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your local support people. In these instances, Progent's on-call support specialists offer a convenient, quick, and budget-friendly solution to augment your regular resources and to pass on valuable knowledge to increase your capability to handle downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller businesses often depend on independent freelance service providers. While freelance consultants have less overhead than larger service firms and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the absence of backup personnel may require your business to wait for help during an emergency. As your network expands, system downtime and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve service experts to make sure your IT system remains up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Companies typically begin with an IT system created on a modest budget. Without a proper framework, band-aid fixes can get piled on top of a shaky foundation. As a network grows, stability and expandability problems can hinder the productivity of the business. These poorly designed systems require proper assessment, intelligent long-term planning, and wide IT expertise to evolve to a network infrastructure able to offer the stable foundation to handle vital business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller companies need guidance and technical training to negotiate an increasingly complicated array of technology options capable of promoting business growth and improving efficiency. These companies do not need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match technical consulting with the best needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world professional experience, in the trenches of network support, executing a broad range of IT projects for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This means that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits per minute. As a result, you are billed exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no retainer for services provided during normal business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces little competition. Companies who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from painful and costly service losses.
How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.















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