Immediate Online Help for Baton Rouge IT Networks
Urgent Phone Help for Baton Rouge SystemsFor companies located in Baton Rouge or anywhere in the state of Louisiana, Progent offers remote help for networks powered by Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the practical background and have access to the sophisticated technology necessary to solve most information system issues rapidly. This lowers immediate costs because solutions accumulate minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your company benefits even more with indirect expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support know-how is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you owe just for the services that you receive. Unlike many online service firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with scenarios where quick solutions manage to turn into large tabs. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized tools and proven processes which promote the maximum level of effectiveness for online engineering help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to connect to your system remotely without breaching system security.

Progent's proven technical support reporting system maintains comprehensive histories describing the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of all help rendered to every client by any consultant. This archive of trouble tickets and fixes is stored as a conveniently exploitable internal database that allows Progent's online support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and formal partnerships with important technology companies including Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.

Remote technical support services provided by Progent to companies in Baton Rouge and throughout the state of Louisiana include:

Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete critical projects economically and on schedule. Progent's special online engineering solutions include:
  • Help Desk Support
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want fast response from a reliable Help Desk with professional telephone support plus the ability to escalate the most challenging problems to high-level engineers.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk Call Center or revamping your current organization, identifying or customizing Call Center software products to meet the particular requirements of your corporation, or providing temporary online staff to work with your internal Help Desk group to handle demanding events such as software migrations, mass updates, or installing new applications.

    Progent's Help Desk team of veteran information technology consultants gives your customers in Baton Rouge or anywhere in the state of Louisiana immediate communication with a large technical support group with substantial experience offering phone support and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a solid enabler of company productivity, and Progent's aim is to resolve rather than merely document IT issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based advanced consulting support and education in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Word, and Microsoft Office Excel. To learn more information on Progent's expertise, programming, and education services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Network and Server Monitoring Services
    Progent offers companies in Baton Rouge, or anywhere in the state of Louisiana, online computer system monitoring support based on Microsoft System Center Operations Manager, configured by Progent for your business so your IT support is proactive rather than reactive. By anticipating looming trouble spots before they expand into downtime, system monitoring can avoid disruptive and expensive network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Microsoft networks, or environments that support a variety of operating systems.
How Your Baton Rouge Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote assistance with Microsoft, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Baton Rouge or anywhere in the state of Louisiana, Progent's phone-based computer support engineers can provide professional and cost-effective IT help the moment your company has to have it. More than 15 years of offering online repair services has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve IT problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Baton Rouge organization deals with a local independent consultant or employs a full time IT staff that can handle ordinary computer problems, Progent’s Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to resolve unexpected network crises or particularly complicated integration projects.

Details of Progent's Online Network Services for Baton Rouge
Progent's online help, remote repair, network security expertise, and system administration services give companies in Baton Rouge or throughout the state of Louisiana unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk Call Center support and system management, Progent's professionals can provide your company world class network support while permitting you to avoid the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, range of IT knowledge, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Entire Range of Server Platforms
    Progent can provide in-depth support for Microsoft’s powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 integration, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person visits by the minute. Consequently, you are charged just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no retainer for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast repairs so you will not be tempted to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to every customer. The discipline of detailing and organizing support records allows more efficient support and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.