Fast Remote Troubleshooting for Baton Rouge Computer Networks
Urgent Remote Consulting for Baton Rouge SystemsFor businesses located in Baton Rouge or anywhere in Louisiana, Progent provides online technical support for networks based on any combination of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, plus the services of CISSP-accredited security engineers to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage due to the fact that they have the practical background and have access to the sophisticated technology needed to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses since solutions require minimal chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support know-how is particularly important for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the services that you actually get. Unlike typical online service organizations, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from scenarios where speedy. minor fixes manage to end up as large invoices. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven methodologies that promote the highest level of effectiveness for online engineering help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to connect to your company's network without compromising network security.

Progent's powerful service database system maintains detailed records for all service that Progent's clients have been provided. Progent's staff consultants have access to the records of assistance delivered to every Progent customer by any Progent consultant. This database of problems and repairs is structured as a quickly searchable support database that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and allow quick response from vendors' internal engineering staff with the result that Progent's online consulting experts can arrive at the best resolutions in the least time.

Remote technical support services provided by Progent to customers in Baton Rouge and throughout the state of Louisiana include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight suite of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who don't have the resources to assemble and manage an in-house Call Center but who require quick access to a reliable Call Center with proficient phone assistance as well as the ability to escalate complex tasks to advanced consultants.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Call Center or enhancing your current organization, selecting or modifying Help Desk software products to handle the particular needs of your company, or adding occasional phone support personnel to work with your existing Call Center team during high-demand situations like software transitions, mass upgrades, or installing brand new applications.

    Progent's Call Center team of veteran network consultants gives your customers in Baton Rouge or anywhere in the state of Louisiana rapid assistance from a dependable technical support group with years of experience offering phone help and online repair service for networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a solid contributor to business performance, and Progent's policy is to fix rather than simply report IT issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional engineering expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Excel. To learn additional information about Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Baton Rouge, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they result in crashes, automated monitoring can avoid disruptive and expensive information system breakdowns. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Windows systems, or networks based on multiple OS platforms.
How Your Baton Rouge Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote help with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Baton Rouge or anywhere in the state of Louisiana, Progent's phone-based computer support engineers can provide professional and cost-effective IT help the moment your company has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair computer problems quickly while eliminating the expense and lost time that comes with on-site service calls.

Even if your Baton Rouge company works with a local independent support technician or employs an in-house organization that can handle common computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your local resources in cases when your usual service personnel either don't have the availability or the expertise to fix sudden system crises or especially complicated integration projects.

Advantages of Progent's IT Support for Businesses in Baton Rouge
Progent's remote support services enable your Baton Rouge business to realize the benefits of immediate, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater business worth by becoming increasingly available, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    For most companies in Baton Rouge and throughout Louisiana, nearby computer service providers, whether represented by outside consultants or an internal IT staff, can resolve the majority of technical problems. However, IT crises sometimes spring up when local support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your usual service personnel. In these situations, Progent's on-call service specialists offer a convenient, quick, and budget-friendly solution to augment your local help and to pass on useful information to increase your capability to handle downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller organizations often depend on independent freelance consultants. While freelance consultants carry smaller overhead than big consulting companies and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the lack of fallback help may require your business to go without help during an emergency. As your business expands, system unavailability and trouble with critical applications are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve service experts to make sure your IT system remains available.

  • Build a Scalable Foundation for Smooth Growth
    Companies typically begin with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs often get thrown on top of a shaky foundation. When a network grows, reliability and expandability issues can impede the success of the organization. These poorly designed environments require careful analysis, smart strategic planning, and wide IT knowledge to upgrade to a network architecture that can provide the stable foundation to handle current business requirements and facilitate downstream expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller businesses need guidance and technical education to negotiate an increasingly complicated maze of technology options capable of accelerating business success and improving productivity. Businesses do not need a computer consultant who is motivated to sell a specific vendor's technology. Network support and product sales can result in a situation where the recommended solution is designed around a predetermined product rather than the true needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical consulting with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, range of technical expertise, refined remote support software, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Complete Family of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site help per minute. Consequently, you owe only for received services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by every staff member to each client. The discipline of detailing and organizing service activity allows more efficient service and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.















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