Fast Remote Help for Baton Rouge Computer Systems
Immediate Phone Help for Baton Rouge SystemsFor businesses in Baton Rouge or anywhere in the state of Louisiana, Progent provides online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-accredited security engineers to help with high-level security design and diagnostic jobs.

Progent's remote support engineers offer excellent leverage because they possess the real-world background and are equipped with the sophisticated tools needed to solve most network problems quickly. This lowers immediate expenses because solutions use up minimal billable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization benefits additionally in indirect costs by reducing or avoiding system outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting know-how is especially helpful in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are charged just for the services that you receive. In contrast to many online support companies, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where speedy. minor solutions somehow turn into major invoices. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized tools and field-proven methodologies that ensure the highest level of efficiency for online help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to interface to your network without breaching system security.

Progent's proven service reporting application maintains comprehensive documentation describing the support that Progent's clients have been provided. Progent's team consultants have access to the history of all help delivered to every Progent client by every engineer. This history of issues and resolutions is structured as an easily accessible internal knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft open up other vast technical databases and allow quick response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to determine optimal solutions in the least time.

Online technical support services offered by Progent to companies in Baton Rouge and anywhere in the state of Louisiana include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight series of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly after a ransomware attack. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the resources to support an in-house Call Center but who require fast communication with a dependable Call Center with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or improving your established one, selecting or customizing Call Center application software to handle the special needs of your corporation, or providing temporary phone support staff to reinforce your in-house Help Desk Call Center group to handle demanding events like software migrations, major updates, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your workers in Baton Rouge or anywhere in the state of Louisiana instant access to an effective network service group with years of experience offering phone support and remote diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a key driver of company performance, and Progent's aim is to fix instead of simply document technical issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Team offers online professional consulting expertise and training in specific application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, programming, and training services, visit Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Baton Rouge, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your IT support is proactive and automated. By uncovering emerging trouble spots before they cause crashes, proactive monitoring can head off disruptive and expensive information system crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that support a variety of platforms.
How Your Baton Rouge Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Baton Rouge or anywhere in the state of Louisiana, Progent's online network support specialists are ready to provide effective and economical IT help whenever your company has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Baton Rouge company has a regular independent support technician or employs a full time organization that know how to handle typical computer issues, Progentís Microsoft certified consultants can offer an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to fix unexpected system crises or especially complicated integration projects.

Benefits of Progent's IT Support for Organizations in Baton Rouge
Progent's remote support services enable your Baton Rouge business to have the advantages of on-call, world-class IT support without the cost of managing a full-time IT staff. Your network will derive added business value by becoming increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most companies in Baton Rouge or anywhere in Louisiana, local network service resources, whether represented by independent consultants or an internal maintenance staff, can solve typical technical problems. However, IT crises sometimes occur when local resources are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your local support people. In these cases, Progent's on-call support professionals provide a convenient, fast, and budget-friendly way to supplement your local resources and to transfer useful information to improve your capability to deal with future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller offices often rely on independent freelance service providers. Although independent service people carry smaller internal costs than larger support organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of reserve personnel may force your business to wait for assistance during an IT crisis. As your business expands, network downtime and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of backup service experts to insure your network stays available.

  • Create a Solid Basis for Smooth Expansion
    Businesses typically begin with an IT system created on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get piled on top of a shaky foundation. As a network grows, stability and expandability problems can impede the success of the business. Such badly built systems need proper assessment, smart strategic planning, and wide technical expertise to evolve to a network architecture that can deliver the solid foundation to meet current business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller organizations need advice and technical training to navigate through an ever more complicated array of technology options available for promoting business growth and improving efficiency. Businesses hardly need a network engineer who is motivated to earn a commission on a specific vendor's products. Network support and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to align technical consulting with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, refined support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, in the trenches of network support, performing a broad range of IT tasks for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits per minute. As a result, you are charged only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be forced to permit less critical problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each staff member to every client. The practice of detailing and archiving service records allows more effective service and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















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