Even if your Baton Rouge company deals with a regular independent consultant or employs a full time IT staff that know how to deal with the majority of network problems, Progent’s Microsoft certified consultants offer a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to fix unexpected system crises or particularly challenging integration projects.

Details of Progent's Remote Computer Support for Baton Rouge
Progent's phone support, Internet-based troubleshooting, network security consulting, and system administration services give small businesses in Baton Rouge or throughout the state of Louisiana unparalleled leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk Call Center services and system management, Progent's experts can provide your small business enterprise-level network support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help services include:

• Fast Telephone Contact with Microsoft Certified Support Specialists
  Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to small offices in Baton Rouge and is also ideal for customers in more remote regions of Louisiana that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the use of a wide array of Microsoft support utilities, technical databases, and on-going education.

• By the Minute Rates to Reduce Costs
  Progent provides remote help on a per-minute basis, so you are charged only for the support you use. Progent requires no minimum charge for online support and asks for no periodic retainer. This protects you from facing big bills for quick repairs.

• Availability of Cisco Network Infrastructure Professionals
  As a Registered Partner for Cisco, Progent offers access to authorized professionals who have expertise in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and secure infrastructure for wireline and wireless networking.

• Application Experts Consulting
  Progent's core support offerings include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support in critical application areas. Help offered by the Application Experts Team includes:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft Dynamics CRM Help
  • Microsoft Project Expertise
  • MS Office Excel Programming
  • MS Word Consulting
  • Crystal Reports, Microsoft Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Help
  • Apple Mac Consulting
  By providing a full service centralized resource for network generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough IT solutions that match the unique needs of your business.

• Advanced Online Access Software
  Protected remote connectivity permits Progent's support experts to see exactly what your users see. This makes it possible to produce quick fixes to issues that could otherwise demand an expensive onsite service call. State-of-the-art remote access software and experienced engineers combine to allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite support and automated system tracking.

• Compatibility with Mainstream VPN Gateways
  Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.

• 24x7 Service for High System Uptime
  For small businesses with line-of-business applications, Progent can provide round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce high system availability.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing programs are designed specifically for budget-conscious small businesses whose workers require instant recourse to a Help Desk service with expert phone support and complete escalation capability.

Benefits of Progent's Network Help for Small Companies in Baton Rouge
Progent's remote network troubleshooting services enable your City# small company to realize the advantages of immediate, world-class network support without the cost of managing a full-time IT staff. Your network will derive greater business worth by being increasingly reliable, productive, and secure. Advantages to your business include:

• Seamless virtual expansion of your on-site IT resources
  For most small offices in Baton Rouge or anywhere in Louisiana, nearby network service providers, whether represented by freelance consultants or a full-time maintenance staff, can resolve typical technical issues. However, major troubles might spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your local service technicians. In these situations, Progent's on-call support specialists give you an easy, quick, and affordable solution to supplement your regular help and to transfer useful knowledge to improve your capability to resolve future issues in-house.

• Reduced Reliance on Individual Consultants
  For IT support, small organizations often depend on independent freelance service providers. Although freelance consultants carry smaller overhead than big consulting organizations and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the absence of reserve help may force your company to wait for assistance during an IT crisis. As your small business expands, system unavailability and trouble with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to insure your IT system is always up and running.

• Build a Scalable Basis for Smooth Growth
  New companies often begin with an IT system implemented on a modest budget. Without a proper framework, band-aid fixes often get thrown onto a shaky foundation. As a network grows, reliability and scalability issues can impede the success of the business. These badly built environments need proper analysis, intelligent long-term planning, and wide technical expertise to evolve to a network infrastructure able to deliver the solid foundation to handle current business requirements and ease future expansion.

• Work with Problem Solvers Instead of Product Vendors
  Small organizations require advice and technical education to negotiate an increasingly complicated maze of technology alternatives available for promoting business growth and improving productivity. They do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can result in a situation where the recommended solution is designed around a profitable technology rather than the true needs of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to align IT expertise with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, range of technical experience, fine tuned support software, and understanding of enterprise networking enable small businesses to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over=stretched in-house IT help.

Progent adds value by offering:

• In-depth Knowledge of Microsoft's Full Family of Servers
  Progent offers in-depth expertise for Microsoft’s popular server products with services such as Windows Server 2003 expertise, Microsoft Windows 2000 upgrades, Microsoft Windows NT Server migration, Exchange 2003 Server integration, Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server moves, and SQL 2005 help.

• Proven Methodology
  Progent’s team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, at the front lines of IT support, executing a wide range of IT tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This means that you get not only world-class technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world IT problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids large invoices for fast repairs so you won't be forced to permit minor problems to stay unaddressed.

• Complete Documentation of IT Services
  Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support firms who provide scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports transmitted by every staff member to each client. The practice of documenting and organizing support records results in more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who won’t release the keys to the kingdom.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on providing high-value skills where Progent faces little competition. Companies who work with trusted independent service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and efficient.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the only IT service firms to provide 24x7 system tracking services based on Microsoft Operations Manager. MOM causes your network support to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from stressful and expensive service disruptions.

How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, visit Immediate Emergency Support.