World-class Remote Consulting and Support Expertise for BlackBerry Technology
BlackBerry Online Troubleshooting AssistanceSecure and dependable connectivity from handheld devices to email platforms like Exchange, Lotus, or Groupwise is now a strategic requirement for companies of any size who wish to optimize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server (BES) are among the most popular solutions for enabling and administering wireless communications. But, maintaining productive BlackBerry environments has become complex due to the advanced mechanisms that exist to meet the requirement for enterprise-class security and fault tolerance. Progent's BlackBerry certified consultants are experienced at providing remote support services for BlackBerry systems, lowering support expenses and resolving issues faster than is possible via conventional on-premises service providers.

Progent has a seasoned group of remote engineers certified to maintain IT system that include technology from all popular vendors. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE engineers can help your company to manage challenging issues with your network environment. Progent's Apple certified specialists can assist you to interface Macs with your wireless connectivity environment and can provide support with iPhone integration. Progent's Linux engineers can offer assistance in supporting servers powered by various implementations of Linux including RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux. This range of expertise allows Progent to offer a convenient source for any IT support required in multi-platform environments and eliminates the blame game that small companies often encounter when trying to find computer support.

Progent's information technology security consultants have been awarded prestigious security accreditations including Certified Information Security Manager (CISM) and Information System Security Architecture Professional (ISSAP). Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include two ultra-affordable security vulnerability testing service packages that enable small businesses to receive an objective network security evaluation from a Progent security engineer to uncover potential weaknesses in the security posture you present inside and outside your security perimeter.

Consulting Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and support of BlackBerry wireless handsets, offering a single solution for controlling critical jobs such as smartphone deployment, updates, and deactivation while also offering a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange, Groupwise, or Lotus Domino email servers and BlackBerry smartphones and supports over-the-air synchronization.

RIM BlackBerry Enterprise Server Integration Support

BlackBerry BES Server offers a variety of security options beginning with advanced data encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits great versatility in selecting levels of protection to match the special requirements of your mobile environment. Progent's BlackBerry certified consultants can assist you to choose powerful security functions and activate them wirelessly. Examples of these over-the-air selectable security features are:

  • Disable a BlackBerry smartphone
  • Wipe data from a missing or stolen device
  • Lock out Bluetooth
  • Activate internal protection against malware

BlackBerry BES Server also provides flexibility in selecting mechanisms to keep mobile users from loading or running unsafe or unauthorized applications. Progent can assist you to choose protective techniques such as:

  • List precisely what applications are permitted on the device
  • Block third-party programs from using persistent memory on the BlackBerry device
  • Select which resources third-party programs can use on the BlackBerry smartphone
  • Restrict the types of access external applications running on the smartphone can initialize
  • Prevent all third-party programs from being loaded or executed on the BlackBerry smartphone

How Progent Can Assist Your Business to Manage and Support Your BlackBerry Environment
Progent can provide an experienced engineer who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry consulting services range from resolving synchronization problems to architecting wireless workforce solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures including troubleshooting enterprise activation problems, adding and removing BlackBerry smartphone clients, activating passwords, implementing wireless program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also help you to operate management tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES system and assist your company to define and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment based on Exchange Server. Progent's BlackBerry engineer offers expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to add and delete BlackBerry device clients on Microsoft Exchange and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, apply permissions, install the Mobile Data System and IM, implement access control lists, manage Microsoft Exchange data flow, generate, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology requirements assessment, solution architecture, installation planning and execution, performance optimization, design of a high-availability environment, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to design a mobile wireless solution that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry BES Server, assist you to determine which management model and physical components match your requirements, and analyze your messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed choices about options for software editions, server hardware and mass storage, network design, and application set up.

To optimize system security, Progent's BlackBerry consultant can assist your company to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security engineers to perform company-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent for Help from a BlackBerry-Certified Professional
If you wish to ask Progent about engineering support for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.

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