Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry wireless smartphones were at one time one of the most successful products for maintaining location-independent connectivity to messaging, scheduling, web applications, and other critical business information. Progent can provide Bay Area, California companies support from BlackBerry-certified experts who can help organizations to maintain their BlackBerry deployments or transition efficiently to a modern mobile platform.

As the complexity of small business IT technology has increased, and as the need for enterprise-class protection, dependability, and recoverability has become the norm for organizations of all sizes, effective deployment and support of BlackBerry technology has grown increasingly challenging. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and shared databases, small businesses frequently turn to external consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-qualified engineers who can assist small businesses to plan, manage, and repair BlackBerry solutions affordably and effectively, doing away with the necessity for an in-house BlackBerry solutions specialist and lowering the cost and hassle of maintaining mobile workers. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This breadth of experience, coupled with Progent's proven online service delivery model, gives small companies a budget-friendly solution for incorporating RIM BlackBerry technology productively into their business information system.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and email systems operate efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft software, set up easy-to-use management tools so you can monitor and control BlackBerry devices across your business, define security policies that make sense for your company, develop custom mobile applications, and ensure that your network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your regular backup processes so that it can be recovered rapidly and safely.

Consulting Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and maintenance of RIM BlackBerry wireless handsets, offering a centralized solution for handling critical tasks like device deployment, updates, and retirement while also providing a strong foundation for data protection and high availability. BlackBerry Enterprise Server (BES) delivers transparent integration between Exchange, Novell GroupWise, or Domino email servers and BlackBerry smartphones and supports over-the-air synchronization.

BlackBerry Enterprise Server Configuration Help

BES Server offers a wealth of security capabilities beginning with automatic data encryption of information sent between a BlackBerry wireless handset and BES Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great flexibility in adjusting degrees of protection to meet the special needs of your mobile network. Progent's BlackBerry authorized consultants can assist you to select powerful security functions and activate them remotely. Examples of these over-the-air selectable security settings include:

  • Lock down a smartphone
  • Wipe information from a lost smartphone
  • Disable Bluetooth functionality
  • Activate built-in protection against malware

BES Server also offers versatility in selecting how to keep BlackBerry users from loading or running unsafe or prohibited code. Progent can assist you to choose blocking processes like:

  • Specify precisely what programs are permitted on the device
  • Block third-party software from using persistent memory on the smartphone
  • Determine which functions third-party programs can access on the device
  • Limit the kinds of access external programs running on the device can initialize
  • Block all third-party programs from being loaded or executed on the smartphone

Expert BlackBerry Consulting and Technical Support Services Offered Remotely from Progent
Progent's authorized BlackBerry support specialists are accessible remotely to provide expert technical help to businesses in the Bay Area area or throughout the state of California. Progent's seasoned online consulting experts have helped IT organizations solve network problems and cut support costs in every state in the U.S. and built a large following of satisfied customers. (See Progent's client testimonials.)

Progent can provide online consulting support for a broad array of issues associated with BlackBerry products including wireless synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Important BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can help you to carry out basic support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, changing user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned experts can in addition help your company to troubleshoot a broad range of problems associated with synchronization, device detection, messaging consistency, web access, mobile connections, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a top innovator in delivering countrywide remote technical assistance for small office IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry support costs low and, by dealing with issues quickly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical tasks such as troubleshooting enterprise activation problems, adding and removing BlackBerry smartphone clients, setting activation passwords, configuring over-the-air program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to operate administration software like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and assist your company to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Exchange Server. Progent's BlackBerry engineer has support skills in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to install and delete BlackBerry device users on Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, install the MDS and IM, deploy access control lists, control Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, troubleshoot, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and technology requirements assessment, solution architecture, installation planning and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to design a wireless system that meets your IT budget and aligns with your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, help your organization to determine which administration model and physical components meet your requirements, and analyze your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning alternatives for software versions, server hardware and storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry-certified consultant can assist you to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-qualified security specialists to perform network-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry environment.

Contact Progent for Help from a RIM BlackBerry-Certified Specialist
To get in touch with Progent about engineering expertise for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.
















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