Enterprise-class Remote Support Services for BlackBerry Technology
RIM BlackBerry Remote Integration HelpSecure and reliable access from mobile phones to messaging systems like Microsoft Exchange Server, Domino, or Groupwise is now mandatory for companies of any size who want to optimize competitiveness. RIM's BlackBerry devices and the BlackBerry Enterprise Server (BES) are among the most popular technologies for enabling and managing wireless communications. However, supporting productive BlackBerry environments is increasingly challenging because of the sophisticated mechanisms that exist to meet the demand for world-class security and non-stop operation. Progent's BlackBerry qualified consultants are expert at providing remote consulting services for BlackBerry systems, lowering support costs and taking care of issues more quickly than is feasible with ordinary on-site consulting.

Progent has a seasoned team of remote consultants qualified to maintain IT system that include products from all popular suppliers. (Refer to industry certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can help you to resolve challenging problems with your network environment. Progent's Apple qualified specialists can help your business to integrate Macintosh computers with your mobile communications solution and can provide help with Apple iPhone integration and management. Progent's Linux specialists can offer help for managing application servers powered by all leading versions of Linux such as RedHat, SUSE, Debian-GNU, CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux. This range of expertise allows Progent to offer a convenient solution for any IT consulting required in multi-platform environments and eliminates the blame game that small organization often confront when looking for technical help.

Progent's information technology security consultants have earned top security certifications such as GIAC and ISSAP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include a pair of ultra-affordable security inventory scanning service bundles that enable small companies to receive an independent security assessment from a Progent security engineer to determine potential risks in the security posture you present inside and outside your security perimeter.

Integration Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and support of RIM BlackBerry smartphones, offering a single platform for handling critical tasks such as smartphone installation, updates, and retirement and offering a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless integration between Microsoft Exchange Server, Novell GroupWise, or Domino messaging platforms and BlackBerry handsets and allows over-the-air synchronization.

RIM BlackBerry BES Server Integration Assistance

BlackBerry Enterprise Server provides a variety of security options beginning with automatic encryption of information sent between a BlackBerry wireless handset and BlackBerry Enterprise Server based on AES or Triple DES. BlackBerry BES Server also permits excellent versatility in adjusting degrees of security to meet the specific requirements of your mobile network. Progent's BlackBerry authorized engineers can help your company to select advanced security features and enable them wirelessly. Samples of these over-the-air configurable security features include:

  • Lock down a BlackBerry device
  • Erase information from a misplaced or stolen BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Activate built-in protection against malicious attacks

BES Server also provides versatility in selecting how to prevent mobile users from loading or executing unsecure or prohibited code. Progent can assist you to choose protective processes like:

  • List exactly which programs are allowed on the device
  • Prevent third-party applications from using non-volatile storage on the BlackBerry smartphone
  • Determine what resources external applications can use on the smartphone
  • Restrict the kinds of connections third-party software running on the BlackBerry device can initialize
  • Block all external programs from being loaded or run on the BlackBerry smartphone

Progent's Remote BlackBerry-Certified Technical Support is Quick and Economical
For businesses in Bay Area, California who require fast and economical help from a certified BlackBerry support expert, Progent provides efficient remote help from a seasoned support team who have provided IT solutions to companies in every state in the country. (Refer to Progent's customer testimonials.)

Remote support avoids travel costs and allows consultants to resolve problems quickly, allowing you to minimize wasted productivity. Progent's RIM BlackBerry specialists have been awarded certifications in all BlackBerry technologies and offer expert support in areas such as troubleshooting synchronization issues, setting up BlackBerry Enterprise Server, and creating a secure, fault-tolerant system architecture for BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to carry out basic support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, editing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company email solution. Progent's certified service professionals can in addition assist you to troubleshoot a broad array of problems concerning synchronization, device detection, email reconciliation, web access, wireless connections, IM, PC application configuration, and Desktop Redirector.

As a leader in delivering countrywide remote help for small business IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile technical support expenses at a minimum and, by resolving problems quickly, optimizes the output of your BlackBerry smartphone users.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry include business and network requirements analysis, solution design, roll-out planning and implementation, performance optimization, configuration of a fault-tolerant architecture, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to design a wireless solution that fits within your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to support a BlackBerry Enterprise Server, help you to decide which administration approach and physical components meet your requirements, and evaluate your messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions about options for software editions, processors and storage, network design, and application configuration.

To optimize system protection, Progent's BlackBerry consultant can help you to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to perform network-wide security assessment and compliance validation and recommend enhancements to support your BlackBerry solution.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Professional
To contact Progent about technical assistance for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.

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