Consulting Support Services for Research In Motion BlackBerry Solutions
BlackBerry ConsultantsBlackBerry mobile smartphones from Research in Motion are among today’s most successful products for achieving anytime-anywhere access to messaging, calendars, web-based programs, and other critical business information. As the sophistication of small business IT technology has increased, and as the demand for world-class protection, dependability, and recoverability has grown to be the standard for companies of all sizes, effective integration and support of RIM BlackBerry solutions has grown increasingly challenging. To handle issues like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small businesses frequently resort to outside consulting firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-qualified consultants who can help small organizations to plan, administer, and repair BlackBerry-based environments affordably and effectively, doing away with the requirement for an in-house BlackBerry technology specialist and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, coupled with Progent's proven remote service delivery model, gives small businesses an economical solution for integrating BlackBerry technology seamlessly into their information system.

Progent's experts can help your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and email infrastructure function optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft technology, configure streamlined management tools to help you monitor and support BlackBerry smartphones throughout your business, recommend security policies that are right for your company, customize wireless software, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be recovered quickly and safely.

Technical Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of RIM BlackBerry smartphones, offering a single solution for controlling key tasks like device deployment, upgrades, and deactivation and also offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server supports seamless communication between Microsoft Exchange Server, Groupwise, or Lotus email platforms and BlackBerry users and supports remote synchronization.

BlackBerry BES Server Troubleshooting Help

BES Server offers a variety of security capabilities starting with advanced data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits excellent flexibility in adjusting levels of security to match the special needs of your network. Progent's BlackBerry certified engineers can help your company to choose powerful security functions and activate them wirelessly. Samples of these over-the-air configurable security features are:

  • Lock down a smartphone
  • Erase data from a missing smartphone
  • Lock out Bluetooth
  • Enable internal protection against malware

BlackBerry BES Server also provides flexibility in determining mechanisms to keep users from installing or running unsafe or unauthorized applications. Progent can help you to select blocking processes such as:

  • List precisely which programs are permitted on the device
  • Prevent external software from allocating persistent memory on the smartphone
  • Determine what functions external software can use on the smartphone
  • Restrict the kinds of access third-party applications running on the BlackBerry smartphone can establish
  • Block all external software from being installed or executed on the smartphone

How Progent Can Assist You to Manage and Support Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has earned certifications from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry consulting skills range from resolving synchronization issues to designing mobile productivity solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to carry out common support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, modifying user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's certified experts can also help your company to resolve a wide array of issues concerning synchronization, handset recognition, messaging consistency, web browsing, mobile connections, IM, PC software configuration, and Desktop Redirector.

As a top innovator in providing countrywide online support for small office networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile support expenses at a minimum and, by solving problems quickly, improves the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including resolving enterprise activation problems, registering and deleting BlackBerry device clients, activating passwords, configuring over-the-air software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified engineers can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and assist you to define and install sensible security options.

Progent's Microsoft-certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange infrastructure for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment powered by Exchange Server. Progent's BlackBerry-certified consultant has expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange Server data flow, generate, edit, and apply WLAN and VPN configurations, implement SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements assessment, system architecture, deployment strategy and implementation, performance optimization, design of a fault-tolerant environment, information backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to create a wireless solution that meets your IT budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist you to determine which management model and physical components match your requirements, and evaluate your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions concerning options for software versions, processors and storage, network topology, and application configuration.

To maximize system protection, Progent's BlackBerry-certified expert can assist you to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-qualified security specialists to perform company-wide security assessment and compliance testing and recommend improvements to support your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Certified Expert
In order to get in touch with Progent about technical help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.
















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