Consulting Support Services for BlackBerry Environments
BlackBerry SupportBlackBerry wireless smartphones were once among the most popular solutions for achieving anytime-anywhere connectivity to messaging, scheduling, web-based programs, and other vital business data. Progent offers Bay Area, California businesses the services of BlackBerry-certified consultants who can assist organizations to maintain their BlackBerry environments or migrate efficiently to a modern smartphone solution.

As the sophistication of small business networks has expanded, and as the demand for enterprise-class security, dependability, and recoverability has grown to be the standard for organizations of all sizes, successful integration and maintenance of RIM BlackBerry technology has become more difficult. To handle areas like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small businesses often resort to outside support professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can help small businesses to plan, manage, and repair BlackBerry-based solutions economically and efficiently, dispensing with the requirement for an internal BlackBerry technology specialist and reducing the cost and hassle of supporting wireless workers. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This range of experience, coupled with Progent's proven online service delivery model, gives small businesses an economical solution for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's engineers can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your database and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft technology, set up streamlined management tools so you can monitor and control BlackBerry devices across your business, recommend security policies that make sense for your company, develop custom mobile software, and ensure that your network infrastructure is appropriately configured to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored rapidly and thoroughly.

Consulting Services for BlackBerry BES Server
BlackBerry Enterprise Server streamlines management and maintenance of RIM BlackBerry smartphones, offering a centralized solution for controlling critical jobs like smartphone installation, upgrades, and deactivation and providing a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Exchange, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry BES Server Configuration Support

BlackBerry Enterprise Server includes a wealth of data protection capabilities beginning with advanced encryption of messages sent between a BlackBerry wireless handset and BlackBerry Enterprise Server using AES or Triple DES. BlackBerry Enterprise Server also allows great flexibility in adjusting degrees of security to match the special requirements of your network. Progent's BlackBerry certified consultants can assist your company to select advanced security functions and enable them wirelessly. Samples of these over-the-air configurable security settings are:

  • Disable a smartphone
  • Wipe information from a misplaced or stolen smartphone
  • Disable Bluetooth
  • Enable built-in protection against malicious attacks

BlackBerry BES Server also provides flexibility in determining mechanisms to keep BlackBerry users from installing or running unsafe or prohibited applications. Progent can assist you to choose blocking processes such as:

  • List precisely which programs are allowed on the device
  • Block third-party programs from using non-volatile memory on the BlackBerry device
  • Determine which functions external software can use on the device
  • Limit the types of access third-party applications running on the smartphone can initialize
  • Prevent all external applications from being installed or run on the smartphone

Professional RIM BlackBerry Technical Support Services Available Online from Progent
Progent's authorized BlackBerry support specialists are available online to provide prompt technical help to companies in the Bay Area region or throughout the state of California. Progent's seasoned remote technical support team has helped businesses resolve computer issues and cut IT service costs in every state in the United States and built a substantial base of loyal clients. (Refer to Progent's customer testimonials.)

Progent can provide remote assistance for a wide selection of technologies related to RIM BlackBerry products including wireless synchronization, integration with Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Important RIM BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help your company to perform common technical operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's seasoned experts can also assist your business to troubleshoot a wide range of problems concerning synchronization, handset detection, messaging consistency, web access, wireless connectivity, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online help for small office IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry support expenses at a minimum and, by dealing with issues quickly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can help you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures such as resolving enterprise activation issues, adding and removing BlackBerry smartphone clients, activating passwords, implementing wireless software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified engineers can also show you how to use administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist you to select and implement sensible security options.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to install and delete BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement access control lists, manage Exchange Server data flow, create, update, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, troubleshoot, and produce documentation for a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry include business and technology needs assessment, system design, deployment strategy and implementation, performance tuning, configuration of a high-availability environment, data backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional goals and to design a wireless environment that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, help your organization to decide which management approach and physical components meet your requirements, and analyze your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about alternatives for software versions, processors and storage, network topology, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can assist your company to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-qualified security engineers to perform company-wide security assessment and compliance validation and recommend enhancements to account for your BlackBerry environment.

Call or Email Progent to Get Help from a BlackBerry-Qualified Specialist
If you wish to ask Progent about consulting support for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.
















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