Quick, Low-cost Online Computer Network Assistance for Beaumont, Texas Small Companies
For over twenty years, Progent has focused on delivering world-class computer support services to customers who have small-business budgets. Progent has developed a powerful service solution that features a low-overhead, tightly connected virtual office network, sophisticated online repair tools, a large team of engineers accredited in a wide array of IT disciplines, a Call Center service structure that promotes responsiveness and guarantees follow-up, a global team of on-line service professionals, in-person service options for the majority of most zip codes in the U.S., and a company culture focused on resolving technical issues in the least time and at the lowest cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal IT service personnel. Co-sourcing can reduce expenses and help meet schedules for big projects such as application programming, business continuity planning, security audits, office consolidations, or software migrations.

Progent can in addition provide access to certified consultants to help your company to plan and implement a sensible cloud strategy.

Main Practice Areas Supported by Progent for Beaumont, Texas Office Networks
A Microsoft-certified Partner computer support firm with a large group of Cisco certified CCIE network infrastructure experts and Apple Computer certified engineers, Progent offers emergency assistance and affordable online consulting to Beaumont, TX businesses for a wide array of computer technologies such as:

Service Delivery Alternatives Available for Beaumont, Texas Companies
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, thorough activity records, dependable follow-up, and tight cost control for a range of IT support delivery alternatives that include online troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can help clients to troubleshoot and fix network problems without the cost or delay of in-person service visits. The experience of Progent's IT consultants allows them to handle the majority of network issues quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible registration process for first-time clients to address urgent situations and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional details about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's online service engineers to give small and midsize companies the optimal solution: in-person support technicians when you require them as well as the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for in-person support calls is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Find out more concerning why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Helpdesk Services are designed for all companies who need prompt and reliable support from an online Help Desk with efficient phone support, remote troubleshooting capability, and enough technical depth for all needed escalation. Because smaller companies usually are constrained by tight IT funds and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to make sure that business information networks stay up and running. Learn more concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection engineering, fault tolerant network consulting, server virtualization solutions, plus configuration, customization and training for business software such as accounting, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as office relocations and massive system upgrades, longer term initiatives such as business reporting software programming and customization, database application development and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system administration, or emergency response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange Server and SQL Server to provide small and midsize companies with greater degrees of dependability, security, and performance than is possible using the type of on-site data center that is achievable for most small businesses. Because Progent uses the same facilities that support the gear of some of the planet's biggest IT companies, Progent can eliminate the expense of creating and managing the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions stay updated, protection and performance is continually monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small or midsize company's servers in an environment that not only provides the highest degree of fault-tolerance and scalability but that is also easy for customers to transfer to a different support provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure support, and IT administration while getting world-class reliability and an unparalleled degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can support the multi- platform and non- standardized networks common with smaller companies, and retains control of the licenses in the client's hands so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote consulting support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine on-premises resources along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to block or recover quickly after a ransomware incident. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Beaumont, Texas Businesses
Progent's size, depth of information technology expertise, and experience with corporate network support enable small companies to avoid the problems related to excessive reliance on thinly staffed support firms or independent engineers.

Teaming with Progent's Experts enables your company to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For IT services, small businesses often depend heavily on individual consultants. Though individual service providers carry lower overhead than larger IT service organizations and can typically charge nominally lower rates, individuals are frequently too overworked to respond rapidly to critical problems. If an independent consultant is busy with different customer, sick, on travelling, or in training, the absence of backup staff may require your business to wait for assistance during an emergency. As your small business grows, network downtime or problems with line-of-business programs get more expensive. The money you thought you were saving on a freelancer can evaporate quickly because of lost productivity. In addition, when freelance consultants encounter new technologies, the unavailability of a big consulting group to fall back on for advice forces them to learn with the meter running while your company winds up with the bill for their continuing education.

  • Have Access to Certified Professionals in Sophisticated Network Solutions
    Many smaller service firms or independent consultants who concentrate on small business network support are capable of delivering routine fixes but don't have the seasoning to deal cost-effectively with complex network configurations that have mixed operating systems, multiple sites, Voice over IP systems, mobile workforces, integrated accounting and analytical software, eCommerce, and specialized business applications. Progent's experience with global enterprises and Progent's large staff of specialists can be valuable to your company because enterprise networks are characteristically complex, support problems demand in-depth knowledge in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and security requires industry-tested best practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies often begin with a network implemented on a shoestring budget. Without a carefully designed architecture, a series of improvised repairs commonly get tossed on top of a weak structure. As a business evolves, reliability and scalability issues can obstruct the productivity of the organization. These networks need proper assessment, intelligent strategic analysis, and broad-based expertise to upgrade to an IT infrastructure that can act as the reliable basis to meet current business needs and support future expansion.

  • Work with Solution Finders, Not Product Vendors
    Small businesses need guidance and insight to work through an increasingly complex maze of IT alternatives offered for enabling business growth and enhancing efficiency. They do not need a network engineer or service firm that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent provides services exclusively. This allows Progent to match consulting support services with the real needs of customers. Combining network consulting and product reselling can lead to a conflict where the proposed solution is based on a preselected vendor instead of being driven by the true requirements of a customer.

How to Contact Progent
If your Beaumont, Texas company wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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