Fast, Low-cost Remote Computer Help for Beaumont, Texas Small Companies
For over two decades, Progent has focused on providing world-class network support services to clients with small-business IT budgets. Progent has developed a powerful service solution that includes a low-overhead, seamless virtual office infrastructure, custom online repair tools, a large team of consultants accredited in a wide range of IT practice areas, a Help Desk service model that promotes responsiveness and guarantees follow-through, a global team of remote service professionals, in-person support options for the majority of most zip codes in the United States, and a corporate ethos focused on solving network issues in the shortest time and at the lowest cost to clients.

For mid-size and large companies, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house network support staff. This can reduce expenses and help meet schedules for big projects like software development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited consultants to help your business to plan and implement a sensible cloud computing strategy.

Key Technical Areas Supported by Progent for Businesses in Beaumont, Texas
Progent offers the services of qualified experts for all facets of network technology found in small companies. Products and technologies supported by Progent's consultants include:

Support Delivery Options for Beaumont, Texas Businesses
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for delivering IT support is built on the Call Center operational structure common to big IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid support, thorough service records, consistent follow-up, and strict expense control for an array of network service delivery alternatives that include remote repairs, on-premises help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person service visits. The experience of Progent's network consultants allows them to handle most network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for first-time customers to address urgent situations and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's online network support expertise.

  • On-site Service
    Progent offers on-site technical support for registered clients in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to deliver small businesses the ideal combination: onsite service technicians when you need them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Find out more concerning how to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for all companies who require fast and dependable access to an online Help Desk Call Center with efficient phone assistance, remote repair capability, and sufficient technical depth for all needed problem escalation. Since small and midsize businesses usually have limited IT funds and can spare little management attention for handling IT support tasks, Progent's Contact Center Services can be the most cost-effective option to make sure that business computer systems stay up and running. Learn more details concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to world-class consultants who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network security consulting, fault tolerant network design, virtualization strategies, plus configuration, customization and training for small business software such as accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can help with short-term projects including office moves and massive software migrations, extended initiatives like business information software development and support, database application programming and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and malware removal.

  • Application Hosting
    Progent can host critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with higher degrees of dependability, security, and performance than is possible with the type of on-site data center that is realistically affordable for the majority of small companies. Since Progent utilizes the same data centers that support the equipment of some of the world's biggest IT companies, Progent can eliminate the investment in building and maintaining the systems needed for world-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also see to it that upgrades and revisions remain updated, protection and efficiency is constantly tracked, and systems are consistently archived and available for full and prompt restoration. Learn more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only delivers the highest degree of availability and extensibility but that is also simple for clients to migrate to another service provider or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of hardware, system support, and IT management while achieving world-class reliability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can support the multi- OS and non- standardized networks common with small companies, and retains ownership of the software in the customer's hands so that moving to a different virtual system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting support to help organizations of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine physical IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly after a ransomware incident. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of system protection and can help with complex security projects such as SIEM solutions to help enterprises comply with business standards and statutory requirements for network information security and incident reporting.

The scope and depth of Progent's engineering team offer a unique set of benefits to companies wishing to maximize the productivity of their IT network within an affordable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, at the forefront of network support, performing a wide range of technical projects for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not only expert IT help, but also a consultant with field-tested approaches for fixing actual network problems rapidly. Read more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits by the minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no registration fee and asks no monthly commitment for services provided during regular working hours. Many support organizations demand large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with major invoices for fast fixes. Another benefit of by-the-minute billing is that clients are not inclined to allow minor problems to stay unaddressed until they grow into major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation given by every staff member to each client. The practice of detailing and organizing support records allows more effective support and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Small businesses who utilize freelance consultants or who employ internal support staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and productive. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Beaumont, Texas business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Help
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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