Beaumont, TX Online Support from Certified Network Troubleshooting Consultants
Progent's network help services can deliver your Beaumont, TX company cost-effective and consistent support from enterprise-class consulting experts. By delivering IT consulting service when you need it, providing advanced knowledge for mission-critical technologies, offering unique services such as 24x7 network monitoring, and invoicing only for support you use, Progent offers your Beaumont, Texas company an affordable solution for maximizing the business value of small-scale office networks. If you run an onsite system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses and local governments to create and maintain a reliable and safe IT network and to benefit from quick access to the skilled help ordinarily available only to corporations who can afford a large internal IT staff.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal network support group. This can reduce expenses and help meet schedules for major projects like software development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of certified experts to assist your business to plan and execute your cloud computing strategy.

Main Technologies Serviced by Progent for Business Networks in Beaumont, Texas
Progent provides the services of qualified consultants for all aspects of information technology found in small organizations. Technologies supported by Progent's consultants include:

Service Delivery Options for Beaumont, Texas Companies
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering IT support services is based on the Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism promotes rapid response, thorough activity records, dependable follow-through, and strict expense monitoring across a range of IT service delivery options that include online repairs, onsite help, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help customers to analyze and repair network problems without the cost or delay of in-person service visits. The experience of Progent's network engineers makes it possible to resolve the majority of network problems rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to address urgent network problems and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent provides onsite technical support for registered clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to deliver small companies the optimal solution: hands-on service professionals when you require them plus the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business software developers. The response time for in-person service visits is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who require fast and dependable support from a professional Helpdesk with efficient telephone support, online troubleshooting capability, and enough technical depth for all needed escalation. Because smaller businesses typically are constrained by tight information technology funds and can spare little executive attention for handling network support, Progent's Contact Center Services can be the most efficient option to ensure that business computer systems are always up and running. Read more details about Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly availability of world-class consultants who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security engineering, non-stop network engineering, virtual server strategies, plus configuration, customization and training for business programs including financials, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as office moves and massive system upgrades, extended initiatives like management information application development and support, relational database application development and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications such as Exchange Server and Microsoft SQL in order to provide small businesses with greater levels of availability, protection, and performance than is feasible with the class of on-site data center that is practical for most small businesses. Because Progent uses the same data centers that support the gear of many of the world's largest IT companies, Progent can eliminate the investment in creating and managing the systems required for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs stay updated, security and performance is continually monitored, and systems and data files are consistently backed up and ready for complete and rapid restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only provides the top degree of availability and extensibility but that is in addition simple for customers to transfer to another service firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and IT management while getting enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can handle the mixed- platform and loosely standardized networks typical of small companies, and retains ownership of the software licenses in the client's possession so that moving to a different virtual host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online consulting to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises resources as well as cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of network products including firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide perspective on system security and can help with complex security projects like SIEM solutions to help companies meet business standards and government mandates for IT information security and reporting.

The scope and depth of Progent's consulting team offer a powerful set of advantages to clients wishing to increase the productivity of their information network within a realistic budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, in the trenches of IT support, executing a broad range of technical projects for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert IT skills, but also a consultant with field-tested approaches for repairing actual network problems rapidly. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no registration charge and requires no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids big invoices for fast solutions. Another advantage of granular invoicing is that your company are not inclined to permit incipient issues to stay unaddressed until they grow into big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by each consultant to every client. The practice of detailing and archiving service records allows more effective support and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and efficient. Read more details about Progent's knowledge transfer services.

Contact Progent
If your Beaumont, Texas company needs to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Support
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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