Beaumont, TX Online Support from Certified Network Troubleshooting Professionals
Progent's computer network tech support services can provide your Beaumont, TX company affordable and dependable access to Microsoft and Cisco certified consulting engineers. By providing IT consulting service when you need it, offering advanced knowledge for vital applications, delivering value-added support such as 24x7 server monitoring, and billing only for support you use, Progent offers your Beaumont, Texas business an economical solution for optimizing the productivity of small-scale business information systems. Whether you have a local datacenter, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses to create and support a reliable and safe information network and to have fast availability of the seasoned support ordinarily restricted to enterprises who can maintain a large in-house IT organization.

For larger companies, Progent can provide co-sourcing and project management support to supplement the skills of your internal network service team. Co-sourcing can cut costs and help meet schedules for big IT initiatives like software design and development, business continuity planning, network security audits, office consolidations, or software migrations.

Progent can also offer access to accredited consultants to help your company to design and execute your cloud strategy.

Primary Areas of Expertise Supported by Progent for Companies in Beaumont, Texas
Progent's national team of industry certified consultants provides help for virtually all aspects of network systems deployed by businesses of all sizes. Areas supported by Progent in and around Beaumont include:

Support Delivery Options Available for Beaumont, Texas Companies
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support is based on the Call Center structure familiar to larger IT groups. Progent's Help Desk Support Mechanism promotes fast response, thorough activity documentation, dependable follow-through, and strict cost monitoring for an array of network support delivery modes that include remote troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist clients to analyze and fix hardware and software issues without the expense or time loss of in-person service visits. The experience of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time clients to accommodate emergency network problems and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the help you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional information concerning Progent's online computer support expertise.

  • On-site Service
    Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's online service engineers to deliver small companies the best of both worlds: in-person support professionals when you require them as well as the on-line help of Progent's worldwide staff of network engineers, security professionals, and business software developers. The response time for on-site support visits is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details concerning why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize companies who require prompt and reliable access to an online Contact Center with efficient telephone assistance, online repair tools, and sufficient technical depth for all needed escalation. Since smaller businesses typically have limited information technology funds and can provide little executive attention for dealing with IT support tasks, Progent's Contact Center Outsourcing Services could be the most efficient way to ensure that business information systems are always productive. Learn more about Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, non-stop network consulting, virtualization solutions, plus integration, customization and support for business applications including accounting, ERP, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects including office moves and major system upgrades, extended initiatives such as business information application development and support, relational database software programming and DBA services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system management, or urgent services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host vital applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of availability, protection, and recoverability than is feasible using the type of in-house data center that is achievable for most small organizations. Since Progent utilizes the same data centers that support the gear of many of the planet's largest IT companies, Progent can eliminate the expense of building and maintaining the infrastructure required for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions stay updated, protection and performance is constantly tracked, and systems and data files are regularly backed up and available for full and prompt restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize company's production servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is also convenient for customers to transfer to another support firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can support the mixed- OS and non- standardized environments common with small companies, and retains control of the licenses in the customer's hands so that migrating to a new virtual system is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online consulting to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a portfolio of affordable, set-price monthly managed services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight Systems Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt your network Find out more details about ProSight Systems Watch server and desktop management consulting.

Why Progent Is the Right Alternative for Beaumont, Texas Businesses
Progent's size, scope of technical skill, and experience with enterprise IT support allow small and midsize companies to sidestep the problems associated with excessive dependence on thinly staffed support firms or independent consultants.

Working with Progent's Experts enables your business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For network support, small businesses sometimes depend heavily on independent engineers. Although individual support providers have lower expenses than larger support firms and can typically bill nominally smaller fees, individuals are frequently spread too thin to respond quickly to urgent problems. If an independent engineer is busy with another client, sick, on travelling, or in class, the lack of replacement staff may require your company to wait for assistance in case of an emergency. As your company expands, network downtime or problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly due to lost productivity. In addition, when independent consultants confront unfamiliar problems, the unavailability of a large consulting team to depend on for advice forces them to train in place while your business ends up with the costs for their continuing education.

  • Gain Access to Experts in Complex Information Technology Solutions
    Many small service firms or independent engineers focused on small business network consulting may excel at delivering connect-the-dots solutions but lack the background to work cost-effectively with complex IT configurations that have mixed platforms, multiple offices, VoIP systems, mobile clients, integrated accounting and operational applications, data-driven web sites, and specialized line-of-business software. Progent's experience with global enterprises and Progent's extensive staff of experts can benefit your small business because enterprise networks are characteristically complicated, support problems demand in-depth knowledge in numerous technical areas, and reaching an acceptable level of robustness, reliability, and security calls for enterprise-tested leading practices.

  • Create a Solid Foundation for Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Without a proper basis, a sequence of ad hoc repairs often get piled on top of a tenuous structure. As a company grows, stability and scalability problems can undermine the success of the business. Such environments need proper evaluation, smart strategic planning, and in-depth expertise to migrate to a network infrastructure that can provide the reliable basis to handle critical business requirements and support future expansion.

  • Team with Solution Providers, Not Product Vendors
    Smaller companies need guidance and insight to navigate through an ever more complex array of technology alternatives offered for enabling growth and improving efficiency. They do not need an IT consultant or support organization that tries to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to align consulting support services with the real needs of customers. Mixing IT support and product selling can lead to a conflict where the proposed solution is built around a predetermined technology rather than being based on the actual requirements of a customer.

Get in Touch with Progent
In case your Beaumont, Texas company wants to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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