Beaumont, TX Online Help from Certified Computer Network Troubleshooting Professionals
Progent's computer network help services can deliver your Beaumont, TX company affordable and consistent access to world-class information technology professionals. By delivering IT support service when you need it, offering specialized expertise for mission-critical technologies, delivering unique services such as 24x7 network monitoring, and billing only for support you use, Progent offers your Beaumont, Texas business an economical option for optimizing the productivity of small business information systems. Whether you maintain an onsite system, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for organizations to build and support a reliable and safe IT network and to have fast availability of the skilled help usually restricted to enterprises who are able to maintain a large in-house IT group.

For mid-size and large companies, Progent offers co-sourcing services to reinforce the technical skills of your internal network service personnel. Co-sourcing can save money and help meet schedules for major IT initiatives such as software design and development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified consultants to help your company to design and implement a sensible cloud computing strategy.

Core Products and Technologies Supported by Progent for Office Networks in Beaumont, Texas
Progent provides the services of certified experts for all aspects of information technology deployed in small and midsize companies and local governments. Technologies supported by Progent include:

Service Delivery Alternatives for Beaumont, Texas Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for providing computer support services is built on the Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures fast response, thorough activity records, dependable follow-up, and strict expense monitoring for an array of network support delivery options that include remote troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and repair hardware and software problems without the cost or delay of in-person service visits. The background of Progent's IT consultants allows them to resolve the majority of IT issues quickly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to address urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out additional information about Progent's online computer support services.

  • On-site Service
    Progent offers onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: in-person service professionals when you require them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for on-site service visits is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Learn more concerning how and why to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for all businesses who need prompt and reliable access to a professional Helpdesk with efficient telephone assistance, remote repair capability, and sufficient technical depth for all needed problem escalation. Since smaller companies typically are constrained by limited IT funds and can provide little management bandwidth for handling IT support, Progent's Helpdesk Services could be the most cost-effective option to ensure that business computer systems stay up and running. Learn more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable availability of world-class consultants who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, non-stop network design, virtualization strategies, plus integration, programming and training for small business programs such as financials, ERP and MRP, reporting, CRM, and productivity suites. Progent can help with short-term projects including office moves and massive system migrations, longer term initiatives like business information software development and support, relational database software development and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications like Microsoft Exchange Server and SQL Server to provide small and midsize businesses with higher degrees of dependability, security, and recoverability than is feasible with the type of in-house data center that is achievable for most small and midsize companies. Because Progent utilizes the same facilities that host the equipment of some of the world's largest IT organizations, Progent can eliminate the cost of building and managing the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs remain current, security and performance is continually monitored, and systems and data files are regularly backed up and ready for full and rapid restoration. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small organization's production servers in a setting that not only delivers the highest level of dependability and expandability but that is in addition simple for customers to migrate to a different support firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow companies with mixed environments to benefit dramatically on the costs of hardware, system support, and IT administration while getting world-class reliability and an unparalleled level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered service, can support the multi- OS and non- standardized networks common with small businesses, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced online support to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of network security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government mandates for IT data security and reporting.

The breadth and depth of Progent's engineering staff bring a unique array of advantages to clients trying to maximize the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, at the forefront of IT service, performing a broad range of IT tasks for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not just world-class IT skills, but also a consultant with field-tested methods for fixing real-world network problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote service and on-site visits by the minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no registration charge and requires no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major invoices for quick fixes. Another benefit of granular invoicing is that your company won't be inclined to permit minor issues to stay unaddressed until they grow into big ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service reports given by each consultant to each customer. The practice of documenting and archiving service records results in more effective service and avoids a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Small companies who utilize independent consultants or who maintain internal support staffs gain when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Beaumont, Texas business wants to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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