Immediate, Low-cost Online Computer Network Assistance for Beaumont, Texas Small Businesses
For more than two decades, Progent has focused on providing world-quality IT support to clients who have small-business budgets. Progent has developed a powerful support system that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated online repair technology, a large pool of consultants accredited in a wide array of IT practice areas, a Help Desk Call Center service model that promotes responsiveness and ensures follow-through, a global team of on-line service professionals, in-person support options for the majority of most zip codes in the United States, and a corporate ethos committed to resolving network problems in the least time and at the lowest cost to customers.

For mid-size and large businesses, Progent offers co-sourcing support to reinforce the skills of your internal network support personnel. This can reduce expenses and minimize technical risks for major IT initiatives like application design and development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of certified consultants to help your company to plan and execute your cloud computing strategy.

Primary Technologies Serviced by Progent for Businesses in Beaumont, Texas
Progent offers the support of accredited experts for all facets of information technology deployed in small companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Options for Beaumont, Texas Companies
Progent has a selection of options for providing small companies and local governments with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for providing IT support services is based on the Call Center operational structure common to big IT support groups. Progent's Helpdesk Support Mechanism promotes fast support, thorough service records, reliable follow-up, and strict expense control for a range of network service delivery modes that include remote repairs, in-person help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help customers to analyze and fix network problems without the cost or time loss of on-premises support visits. The experience of Progent's IT engineers makes it possible to resolve most network issues quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration process for first-time customers to address emergency situations and Progent bills by the minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's online computer support expertise.

  • Onsite Service
    Progent offers on-site computer support for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote service engineers to deliver small and midsize companies the best of both worlds: hands-on service technicians when you need them as well as the on-line help of Progent's worldwide staff of network consultants, security professionals, and business software developers. The response time for in-person support visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Learn more details about how to register for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses who need fast and reliable support from an online Helpdesk with effective phone support, remote troubleshooting tools, and enough technical depth for full problem escalation. Because smaller companies usually are constrained by limited IT budgets and can spare little management bandwidth for handling network support, Progent's Help Desk Outsourcing Services could be the most cost-effective way to make sure that small business information systems stay up and running. Read more details about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security engineering, non-stop it system engineering, virtual server strategies, plus integration, programming and support for small business applications including accounting, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with one-time projects such as office relocations and massive system migrations, longer term projects such as business reporting application programming and customization, relational database application programming and administration support, and web development, on-going support such as network monitoring and network management, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange Server and Microsoft SQL Server to provide small companies with greater degrees of availability, protection, and recoverability than is feasible with the class of internal data center that is realistically affordable for most small and midsize companies. Since Progent uses the same facilities that support the equipment of many of the planet's largest information technology companies, Progent can save you the investment in creating and maintaining the systems required for world-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions stay current, security and efficiency is constantly tracked, and systems and data files are consistently archived and available for complete and rapid recovery. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize company's servers in an environment that not only delivers the highest degree of availability and scalability but that is also simple for clients to migrate to another support provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is built around mature virtualization technologies that allow small businesses with multi-vendor networks to save significantly on the costs of hardware, infrastructure maintenance, and network management while achieving world-class availability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed package, can support the multi- OS and non- standardized environments common with small companies, and keeps control of the software in the client's hands so that moving to a new virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote support to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

Why Progent Is the Right Choice for Beaumont, Texas Businesses
Progent's staff size, depth of technical expertise, and experience with corporate IT support enable small companies to sidestep the problems associated with over dependence on thinly staffed service organizations or independent consultants.

Working with Progent enables your company to:

  • Avoid Over Dependence on Freelance Consultants
    For IT services, small businesses sometimes rely heavily on independent engineers. Though freelance support providers have lower overhead than more substantial support firms and can afford to bill nominally lower rates, freelancers are occasionally too busy to respond quickly to critical situations. If an independent consultant is occupied with different customer, sick, on travelling, or in class, the absence of replacement staff may require your company to wait for assistance in case of a crisis. As your company grows, system unavailability or problems with critical programs get more costly. The dollars you thought you were conserving on an independent consultant can be eaten up quickly due to lower productivity. In addition, when independent engineers confront new problems, the unavailability of a large consulting group to depend on for advice forces them to learn on the job while your company ends up with the costs for their ongoing education.

  • Have Access to Experts in Sophisticated Information Technology Issues
    The majority of small support organizations or freelance consultants who concentrate on small business network consulting may excel at delivering routine solutions but don't have the background to work cost-effectively with complicated IT infrastructures that have mixed operating systems, many locations, VoIP implementations, mobile clients, integrated accounting and analytical software, data-driven web sites, and specialized business applications. Progent's experience with global companies and Progent's extensive team of experts can be valuable to your business because big-company environments are inherently complex, support issues require in-depth knowledge in many technical disciplines, and reaching a high level of robustness, availability, and protection requires enterprise-tested leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically start with a network implemented on a tight budget. Lacking a proper architecture, a sequence of band-aid repairs commonly get thrown onto of a weak structure. As a company grows, stability and scalability problems can obstruct the success of the organization. These environments require proper assessment, intelligent strategic analysis, and broad-based experience to upgrade to a network environment that will provide the solid foundation to handle critical business needs and ease future growth.

  • Partner with Solution Providers, Not Resellers
    Smaller businesses need direction and insight to work through an ever more complex array of IT options offered for enabling business growth and improving productivity. They do not need a network consultant or service organization that tries to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to align consulting services with the genuine needs of customers. Combining IT support and product reselling can lead to a situation where the proposed solution is based on a preselected technology instead of being driven by the true requirements of a small business.

How to Contact Progent
In case your Beaumont, Texas business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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