Expert Online Technical Support for Bellevue, Washington Small Business Computers from World-class Consultants
Small businesses have typically been overlooked by major IT support firms. Many small companies permit themselves to grow dangerously reliant on individual engineers or small consulting organizations who lack the size or broad knowledge to react quickly or efficiently to network emergencies. Still other small businesses turn to mass-market service firms that employ personnel able to provide standardized fixes for ordinary problems but who do not have the experience and versatility to deal with the diversity of configurations and lack of standardization that characterizes small business IT systems.

Progent's proven methodology for delivering affordable and successful network service to small businesses has made Progent one of the premiere Microsoft network service firms in the country. Progent has provided remote help to businesses in every state in the U.S. and can dispatch onsite support in almost all zip codes.

For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the skills of your internal network support group. This can save money and minimize technical risks for big projects such as application design and development, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to assist your business to design and implement your cloud strategy.

Primary Practice Areas Serviced by Progent's Consultants for Business Networks in Bellevue, Washington
Progent's national team of world-class experts offers assistance for all facets of network systems used by businesses of all sizes. Technologies supported by Progent in Bellevue include:

Service Delivery Options for Bellevue, Washington Companies
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's model for delivering IT support is built on the Help Desk Call Center structure common to larger IT support organizations. Progent's Help Desk Support Model promotes rapid support, comprehensive activity records, dependable follow-through, and strict expense control for an array of network service delivery modes that include remote repairs, in-person support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can help clients to troubleshoot and repair network issues without the cost or delay of on-premises support visits. The experience of Progent's network consultants allows them to resolve most IT problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to address urgent network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn more details about Progent's remote network support services.

  • On-site Support
    Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's remote service experts to deliver small and midsize companies the optimal solution: hands-on service professionals when you require them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The wait time for in-person service calls is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more about how to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who require prompt and reliable access to a professional Contact Center with effective telephone assistance, remote troubleshooting capability, and sufficient technical strength for full problem escalation. Because small and midsize businesses usually are constrained by limited information technology budgets and can spare little executive bandwidth for dealing with network support tasks, Progent's Contact Center Services could be the most efficient way to ensure that small business information systems are always productive. Learn more details concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security consulting, fault tolerant network design, virtualization strategies, plus integration, customization and training for small business applications such as financials, operations, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as office relocations and major system migrations, longer term initiatives like management analytics application programming and support, database application development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host vital applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with greater degrees of availability, protection, and performance than is feasible using the type of in-house data center that is realistically affordable for most small and midsize companies. Since Progent uses the same facilities that support the gear of some of the planet's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also ensure that patches and service packs remain current, protection and performance is continually tracked, and systems are consistently archived and ready for complete and prompt restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the top level of dependability and scalability but that is also convenient for clients to transfer to a different support provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that allow companies with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure support, and network management while getting enterprise-class dependability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can handle the mixed- platform and non- standardized environments typical of small companies, and retains ownership of the licenses in the client's hands so that migrating to a new virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers expert online consulting services to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Bellevue, Washington Businesses
Progent's size, scope of information technology skill, and familiarity with corporate IT consulting allow small and midsize businesses to sidestep the problems related to excessive dependence on small service firms or individual consultants.

Teaming with Progent allows your company to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT support, smaller businesses sometimes rely excessively on individual engineers. Although individual service providers have lower overhead than larger IT service organizations and can typically bill apparently smaller rates, freelancers are frequently spread too thin to react quickly to critical network problems. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of backup staff may force your company to wait for help during a crisis. The more your small business grows, network unavailability or difficulties with critical applications get more costly. The money you thought you were conserving on a freelancer can evaporate fast due to lower productivity. In addition, when freelance engineers confront unfamiliar problems, the lack of a big engineering group to rely on for assistance forces them to train on the job while your business ends up with the bill for their ongoing education.

  • Gain Access to Experts in Sophisticated Information Technology Issues
    Many small support firms or freelance consultants specializing in small company network support may excel at providing routine fixes but don't have the experience to deal efficiently with complicated network configurations with a variety of operating systems, many locations, Voice over IP implementations, mobile workforces, interconnected financial and analytical applications, eCommerce, and custom business applications. Progent's experience with worldwide companies and Progent's extensive group of experts can benefit your business because enterprise networks are inherently complex, integration issues require in-depth knowledge in numerous technical areas, and reaching an acceptable level of stability, availability, and security calls for enterprise-tested processes.

  • Create a Firm Foundation for Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of ad hoc fixes commonly get thrown onto of a weak structure. As a business grows, reliability and expandability problems can undermine the success of the business. Such networks require proper assessment, intelligent strategic analysis, and in-depth expertise to upgrade to an IT environment that can act as the solid basis to meet current business requirements and support downstream growth.

  • Work with Solution Consultants, Not Product Vendors
    Smaller companies need direction and insight to navigate through an ever more complex maze of IT alternatives offered for accelerating business growth and enhancing productivity. They do not need an IT engineer or support firm that tries to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services only. This permits Progent to match consulting services with the real interests of clients. Combining IT consulting and product selling can lead to a conflict where the recommended solution is built around a predetermined vendor rather than being driven by the actual requirements of a client.

How to Contact Progent
If your Bellevue, Washington company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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