Expert Remote Help for Bellevue, Washington Computer Networks from Microsoft Certified Consultants
Small companies have typically been overlooked by major network service organizations. Some small companies allow themselves to become overly dependent on individual engineers or small consulting organizations who lack the size or broad skill sets to respond quickly or effectively to network crises. Still other small businesses resort to mass-market support providers that employ technicians trained to provide by-the-numbers solutions to common issues but who do not have the experience and technical scope to deal with the diversity of environments and absence of standards typical of small business information systems.

Progent's proven approach to delivering affordable and effective network support to small companies has made Progent one of the top Microsoft Gold network consulting firms in the country. Progent has delivered remote help to small businesses in every state in the U.S. and offers in-person technical support in most zip codes.

For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the technical skills of your in-house IT service team. Co-sourcing can cut costs and help meet schedules for major projects such as application programming, disaster recovery planning, security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to assist your company to plan and implement a sensible cloud strategy.

Popular Technologies Serviced by Progent's Consultants for Business Networks in Bellevue, Washington
Progent's nationwide team of world-class consultants offers support for all aspects of information technology used by organizations of all sizes. Technologies supported by Progent in Bellevue include:

Service Delivery Alternatives Available for Bellevue, Washington Companies
Progent has a selection of options for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Contact Center Service Model ensures rapid response, thorough service documentation, consistent follow-up, and strict expense control across a range of IT service delivery options that include remote troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can help customers to troubleshoot and repair network issues without the cost or time loss of on-premises support calls. The experience of Progent's network engineers makes it possible to resolve most IT issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to address urgent situations and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online network support expertise.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's online support engineers to deliver small companies the optimal solution: onsite support technicians when you require them plus the remote expertise of Progent's seasoned team of network engineers, security specialists, and business application programmers. The response time for on-site service visits is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more about why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Helpdesk Services are intended for all businesses who need prompt and reliable access to a professional Help Desk Call Center with effective telephone assistance, remote troubleshooting capability, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses typically have tight information technology budgets and can provide little executive attention for dealing with IT support tasks, Progent's Help Desk Services can be the most cost-effective way to ensure that business computer networks are always up and running. Learn more details about Progent's Help Desk services.

  • Consulting Services
    Progent provides small businesses affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network protection engineering, non-stop network design, virtualization strategies, plus integration, programming and training for small business software including accounting, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site relocations and massive software migrations, extended initiatives like management analytics software programming and support, database software development and administration support, and web development, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system administration, or urgent services such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host vital business applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of dependability, protection, and recoverability than is feasible using the type of on-site data center that is realistically affordable for most small organizations. Because Progent utilizes the same facilities that host the gear of many of the planet's biggest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and revisions stay current, protection and performance is continually monitored, and systems are regularly archived and available for full and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is also easy for customers to transfer to a different support firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit companies with mixed networks to save significantly on the expense of capital equipment, system support, and network administration while getting world-class dependability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered service, can handle the multi- platform and non- standardized environments typical of small companies, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtual system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine local resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a company-wide perspective on network security and can help with advanced security programs such as SIEM solutions to help companies meet industry standards and statutory regulations for IT information protection and reporting.

The breadth and size of Progent's consulting staff bring a powerful set of advantages to organizations trying to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on professional background, at the forefront of IT service, executing a wide variety of technical tasks for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class IT skills, but also a consultant with field-tested methods for resolving actual network problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you are billed only for received services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity does away with major invoices for quick fixes. An additional benefit of by-the-minute invoicing is that clients will be less tempted to permit minor issues to stay unaddressed until they grow into big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by each staff member to every client. The discipline of documenting and organizing support activity results in more effective support and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Small companies who utilize independent consultants or who maintain internal IT personnel gain when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, secure, and efficient. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
If your Bellevue, Washington business needs to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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