Professional Online Help for Bellevue, Washington Computer Networks from Certified Engineers
Small companies have traditionally been underserved by large network service organizations. Some small businesses permit themselves to grow dangerously dependent on freelance consultants or small consulting firms who don't have the size or comprehensive knowledge to react promptly or effectively to technical emergencies. Other small companies resort to giant support providers staffed with technicians trained to provide standardized solutions to ordinary issues but who are missing the background and versatility to handle the variety of configurations and absence of standardization typical of small business IT systems.

Progent's time-tested methodology for providing low-cost and successful network support to small companies has made Progent one of the premiere Microsoft network service firms in the country. Progent has delivered remote help to small businesses in every state in the U.S. and offers in-person help in most zip codes.

For mid-size and large companies, Progent can provide co-sourcing support to supplement the technical skills of your internal network support group. This can reduce expenses and minimize technical risks for big projects such as application design and development, business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of certified consultants to help your company to design and execute a sensible cloud strategy.

Core Technical Areas Serviced by Progent for Office Networks in Bellevue, Washington
Progent's group of industry certified engineers offers help for all aspects of information systems found in businesses of any size. Practice areas served by Progent in Bellevue include:

Support Delivery Alternatives Available for Bellevue, Washington Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing network support is built on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Helpdesk Service Model promotes rapid support, comprehensive service records, consistent follow-through, and tight expense monitoring across a range of network support delivery modes that include remote repairs, in-person support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help customers to analyze and fix hardware and software issues without the cost or time loss of on-premises service calls. The experience of Progent's network engineers allows them to resolve most IT issues rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration procedure for new customers to address emergency network problems and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's online computer support services.

  • Onsite Support
    Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support experts to give small businesses the optimal solution: onsite service technicians when you need them as well as the on-line expertise of Progent's seasoned team of network consultants, security specialists, and business application developers. The wait time for on-site support calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more about how and why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for small and midsize businesses who need fast and dependable access to an online Contact Center with effective telephone assistance, remote repair capability, and enough technical depth for full problem escalation. Because smaller companies usually have limited IT funds and can provide little management attention for dealing with network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to ensure that small business information systems are always productive. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, high availability network engineering, virtualization strategies, plus integration, programming and training for business applications including financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with short-term projects including office relocations and major system migrations, longer term initiatives like business information application programming and customization, relational database application development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host critical applications like Exchange and Microsoft SQL in order to provide small businesses with higher levels of dependability, security, and recoverability than is feasible using the class of on-site data center that is practical for the majority of small and midsize businesses. Since Progent utilizes the same facilities that host the equipment of some of the planet's largest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for world-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain current, security and efficiency is continually tracked, and systems are consistently backed up and available for full and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for all of a small organization's servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is in addition simple for customers to migrate to another support firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered service, can support the multi- platform and loosely standardized environments typical of small companies, and retains control of the licenses in the client's hands so that migrating to a new virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online support services to help businesses of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a portfolio of affordable, fixed-price monthly services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements like IPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services managed backup.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on network protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with business standards and government requirements for IT information security and incident reporting.

The breadth and size of Progent's engineering staff offer a powerful array of advantages to clients wishing to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional experience, at the front lines of IT service, performing a wide range of IT tasks for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested methods for fixing real-world network problems quickly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you pay only for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for support services provided during regular working hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity does away with major invoices for quick fixes. Another advantage of granular billing is that clients will be less inclined to allow simple problems to fester until they grow into major problems. Learn more about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who provide scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports given by every staff member to each customer. The discipline of documenting and archiving support records results in more effective service and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent faces little competition. Small companies who utilize freelance service providers or who employ in-house IT personnel gain when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and productive. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Bellevue, Washington business needs to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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