Affordable Computer Help from Microsoft and Cisco Certified Experts for Businesses in Bellevue, WA
By delivering professional know-how when you need it, providing specialized expertise for key business applications, offering high-value services such as virtual data center hosting, invoicing solely for help delivered, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your information system and reduce support costs. Progent recognizes that information system protection, dependability, and performance are just as critical to small businesses as to major corporations but that small organizations lack the economy of scale to spend aggressively in information networks and internal support groups. Progent's basic value proposition is that no IT support firm can equal Progent's capability to provide the IT support your business requires when you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the skills of your in-house IT support staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application design and development, disaster recovery planning, security audits, office consolidations, or technology migrations.

Progent can also provide access to certified experts to help your business to plan and execute your cloud computing strategy.

Primary Products and Technologies Supported by Progent for Office Networks in Bellevue, Washington
Progent offers the support of certified experts for all aspects of network technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Options Available for Bellevue, Washington Companies
Progent offers a selection of options for providing small companies with affordable computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering IT support is built on the Call Center operational structure common to larger IT groups. Progent's Helpdesk Service Mechanism promotes rapid response, thorough activity documentation, reliable follow-through, and strict expense monitoring across a range of IT support delivery options that include remote repairs, on-premises help, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can assist clients to troubleshoot and repair network problems without the expense or delay of on-premises support visits. The background of Progent's IT consultants allows them to resolve most network issues rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support experts to deliver small and midsize businesses the ideal combination: onsite service professionals when you need them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for on-site support calls is usually under one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about why to register for Progent's in-person computer service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and dependable support from a professional Help Desk with effective phone support, online troubleshooting capability, and sufficient technical depth for full escalation. Because small and midsize businesses usually have tight IT funds and can provide little management bandwidth for handling IT support tasks, Progent's Contact Center Outsourcing Services can be the most efficient option to make sure that small business computer networks are always productive. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small companies budget-friendly availability of world-class IT professionals who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network protection consulting, high availability it system design, virtual server solutions, plus configuration, programming and support for small business software such as financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can help with one-time projects including site relocations and massive software upgrades, longer term projects like management analytics software development and support, relational database software development and administration support, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of availability, protection, and recoverability than is possible using the type of on-site data center that is realistically affordable for the majority of small businesses. Since Progent utilizes the same data centers that support the gear of some of the world's largest information technology companies, Progent can eliminate the cost of creating and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and service packs stay current, security and efficiency is constantly tracked, and systems are regularly backed up and available for complete and prompt recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the highest level of availability and scalability but that is in addition easy for clients to migrate to another service firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow businesses with mixed networks to save dramatically on the costs of capital equipment, system maintenance, and IT management while achieving world-class dependability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can handle the mixed- platform and non- standardized environments typical of small businesses, and retains control of the software in the customer's hands so that moving to a different virtual system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert online consulting to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring managed service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of network products such as firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of network protection and can help with complex security projects like SIEM solutions to help companies comply with industry standards and government requirements for network data security and incident reporting.

The scope and depth of Progent's consulting staff bring a unique array of benefits to customers trying to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, at the forefront of IT service, performing a wide variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested approaches for resolving actual network problems rapidly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you owe just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no sign-up fee and asks no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids major invoices for quick fixes. An additional benefit of granular pricing is that customers won't be tempted to allow minor problems to fester until they grow into big ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by each staff member to each client. The discipline of documenting and archiving support records results in more efficient support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Small companies who utilize freelance service providers or who maintain internal support staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and efficient. Find out more about Progent's knowledge transfer services.

How to Contact Progent
If your Bellevue, Washington business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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