Fast, Affordable Online Computer Help for Bellevue, Washington Small Businesses
For more than two decades, Progent has focused on providing world-quality network support to customers with small-company IT budgets. Progent has developed a unique support solution that includes a low-overhead, seamless virtual office network, custom remote troubleshooting technology, a substantial team of engineers accredited in a wide array of technical practice areas, a Help Desk Call Center service structure that promotes responsiveness and ensures follow-up, a global team of remote troubleshooting professionals, in-person service options for the majority of most zip codes in the United States, and a corporate culture committed to resolving network problems in the least time and at the least cost to clients.

For larger businesses, Progent offers co-sourcing support to add to the subject matter expertise of your in-house network service staff. This can cut costs and minimize technical risks for major projects such as software programming, business continuity planning, network security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to certified consultants to assist your business to plan and implement your cloud strategy.

Main Technologies Serviced by Progent for Business Networks in Bellevue, Washington
Progent's nationwide team of world-class experts offers support for virtually all facets of network systems found in businesses of any size. Practice areas served by Progent in and around Bellevue include:

Support Delivery Alternatives Available for Bellevue, Washington Businesses
Progent offers a variety of options for providing small companies and local governments with affordable IT services for technical support, consulting, hosting, and network management outsourcing. Progent's model for providing computer support services is built on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Support Model promotes rapid support, thorough service records, consistent follow-up, and tight expense control across a range of network service delivery options that include remote repairs, in-person support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service professionals can help clients to troubleshoot and fix hardware and software issues without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants allows them to handle the majority of IT problems rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn additional information about Progent's remote network support services.

  • Onsite Support
    Progent provides onsite computer support for registered customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to give small and midsize companies the ideal combination: hands-on service technicians when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The wait time for on-site support calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more concerning how and why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Services are intended for all businesses and local governments who need prompt and reliable access to an online Contact Center with efficient telephone assistance, online troubleshooting tools, and sufficient technical depth for full escalation. Because small and midsize businesses usually are constrained by limited IT budgets and can spare scant management attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective option to ensure that business information systems stay up and running. Read more concerning Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection engineering, fault tolerant it system consulting, virtual server solutions, plus integration, customization and support for small business programs including accounting, operations, management reporting, sales automation, and productivity suites. Progent can help with one-shot projects such as office relocations and massive software migrations, longer term initiatives such as management information software development and support, database application development and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with greater levels of availability, security, and performance than is feasible using the type of in-house data center that is practical for most small companies. Because Progent utilizes the same data centers that support the equipment of some of the world's biggest IT companies, Progent can eliminate the cost of creating and maintaining the systems needed for enterprise-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also ensure that patches and revisions stay updated, protection and efficiency is continually tracked, and systems and data files are regularly backed up and ready for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small company's production servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is in addition simple for clients to transfer to a different support firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and IT administration while getting enterprise-class reliability and an unprecedented level of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can handle the multi- OS and loosely standardized environments common with smaller companies, and keeps control of the software in the customer's possession so that migrating to a different virtual host is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote support services to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-certified cybersecurity experts, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a business-wide perspective on system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory regulations for network data security and incident reporting.

The breadth and depth of Progent's engineering team bring a powerful array of benefits to companies trying to maximize the business value of their information system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world professional experience, in the trenches of network support, performing a wide range of IT projects for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not only world-class IT skills, but also a support engineer with field-tested approaches for fixing actual IT problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no registration fee and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with major bills for fast fixes. An additional benefit of granular invoicing is that customers are not inclined to permit minor problems to fester until they grow into major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small service organizations who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports given by each staff member to every client. The practice of detailing and organizing service activity results in more efficient support and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small businesses who utilize independent service providers or who maintain in-house IT staffs gain when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Bellevue, Washington business needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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