Professional Online Technical Support for Berkeley, California Networks from Microsoft Certified Engineers
Small businesses have typically been overlooked by large IT support firms. Some small companies permit themselves to become overly reliant on individual consultants or small consulting organizations who don't have the bandwidth or comprehensive knowledge to react quickly or efficiently to technical crises. Still other small businesses resort to mass-market support providers that employ technicians taught to provide by-the-numbers fixes for ordinary issues but who do not have the experience and technical scope to deal with the variety of configurations and lack of standards typical of small business information systems.

Progent's proven methodology for providing affordable and successful technical support to small businesses has made Progent one of the most respected Microsoft IT service firms in the United States. Progent has delivered online help to small businesses in every state in the U.S. and can dispatch onsite help in most zip codes.

For larger companies, Progent offers co-sourcing services to add to the skills of your internal network support team. Co-sourcing can reduce expenses and help meet schedules for big projects such as application development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified consultants to help your company to plan and execute a sensible cloud computing strategy.

Main Practice Areas Serviced by Progent's Consultants for Businesses in Berkeley, California
Progent's national group of certified experts provides assistance for all aspects of network technology found in organizations of all sizes. Technologies served by Progent in and around Berkeley include:

Service Delivery Options for Berkeley, California Companies
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network administration. Progent's model for delivering network support is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Support Mechanism promotes rapid support, comprehensive service documentation, dependable follow-up, and tight cost control for a range of IT support delivery modes that include remote repairs, in-person support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair hardware and software problems without the cost or delay of in-person service calls. The background of Progent's network engineers allows them to handle the majority of network problems rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based signup procedure for new customers to address urgent situations and Progent bills per minute with no startup fees or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn additional details about Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online service engineers to deliver small companies the optimal solution: hands-on support technicians when you require them as well as the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The response time for on-site support calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details about how to register for Progent's in-person network service.

  • Phone Support
    Progent's Help Desk Services are intended for all businesses who require fast and reliable support from a professional Contact Center with efficient telephone support, online troubleshooting tools, and enough technical depth for all needed problem escalation. Because smaller businesses typically have limited information technology budgets and can provide scant management attention for dealing with network support, Progent's Help Desk Services can be the most cost-effective option to make sure that business computer networks are always productive. Learn more about Progent's Contact Center services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, high availability it system engineering, virtualization solutions, plus configuration, customization and support for business programs such as financials, ERP, management reporting, sales automation, and office productivity suites. Progent can help with one-shot projects such as office relocations and major system upgrades, extended initiatives like management reporting software programming and support, relational database application development and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system management, or urgent services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications such as Exchange Server and Microsoft SQL to provide small companies with higher degrees of reliability, security, and performance than is possible using the type of in-house data center that is practical for the majority of small organizations. Because Progent utilizes the same data centers that host the equipment of some of the world's biggest IT organizations, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain current, protection and performance is continually tracked, and systems and data files are regularly backed up and available for full and prompt restoration. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's servers in a setting that not only delivers the highest level of availability and extensibility but that is also convenient for clients to migrate to another service provider or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that allow businesses with mixed environments to benefit significantly on the costs of capital equipment, system support, and network administration while getting enterprise-class reliability and an unprecedented level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can handle the mixed- OS and non- standardized networks common with smaller companies, and keeps control of the software licenses in the customer's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide expert online support to help companies of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their networking appliances like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to block or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Berkeley, California Small Businesses
Progent's staff size, depth of technical skill, and experience with enterprise IT consulting allow small companies to avoid the problems associated with excessive dependence on thinly staffed support organizations or individual engineers.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Dependence on Freelance Support Consultants
    For IT support, smaller companies often depend excessively on independent engineers. Although freelance service providers carry lower expenses than more substantial support organizations and can typically charge nominally lower rates, freelancers are occasionally too busy to respond rapidly to urgent situations. If an independent engineer is occupied with another customer, ill, on travelling, or in training, the lack of backup personnel may require your business to wait for assistance in case of a crisis. As your company expands, system unavailability or problems with critical programs get more costly. The money you believed you were conserving on a freelancer can be eaten up quickly because of lower productivity. In addition, when freelance engineers confront unfamiliar problems, the lack of a large consulting team to depend on for help forces them to learn on the job while your company ends up with the bill for their continuing education.

  • Have Access to Experts in Complex Information Technology Issues
    Many smaller service organizations or independent consultants who concentrate on small business IT support may excel at delivering routine fixes but don't have the experience to work cost-effectively with complex network infrastructures with a variety of operating systems, numerous sites, VoIP systems, mobile workforces, integrated financial and analytical software, data-driven web sites, and specialized business applications. Progent's background with worldwide enterprises and Progent's extensive staff of experts can be valuable to your company because big-company networks are by nature complex, support problems demand in-depth understanding of in numerous technical areas, and reaching a high degree of robustness, reliability, and protection requires industry-proven processes.

  • Build a Solid Foundation for Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a sequence of improvised fixes commonly get piled onto of a tenuous structure. As a business evolves, stability and scalability problems can hinder the productivity of the business. These networks require thorough evaluation, intelligent business planning, and broad-based experience to migrate to an IT environment that will provide the reliable basis to meet critical business requirements and ease future growth.

  • Team with Solution Providers, Not Product Vendors
    Smaller companies require direction and education to navigate through an ever more complicated array of technology alternatives available for accelerating business growth and improving efficiency. They do not need an IT consultant or support firm that tries to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent offers services and expertise only. This permits Progent to match technical support with the genuine needs of clients. Combining network support and product reselling can result in a situation where the proposed solution is based on a predetermined vendor instead of being driven by the true needs of a small business.

How to Contact Progent
In case your Berkeley, California business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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