Berkeley, CA Remote Help from Certified Computer Network Service Consultants
Progent's computer network tech support services can provide your Berkeley, CA business low cost and consistent access to world-class consulting experts. By providing network support help when you need it, providing advanced knowledge for mission-critical applications, delivering value-added support such as automated network monitoring, and billing only for support you receive, Progent offers your Berkeley, California business an economical option for optimizing the productivity and profitability of small-scale office networks. Whether you maintain an on-premises datacenter, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for organizations to build and support a robust and secure information system and to have fast access to the experienced support typically restricted to corporations who can maintain a sizeable internal information technology organization.

For mid-size and large companies, Progent can provide co-sourcing support to reinforce the skills of your internal network support team. This can cut costs and minimize technical risks for major IT initiatives like software development, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of certified consultants to help your business to design and execute your cloud strategy.

Main Products and Technologies Supported by Progent's Consultants for Businesses in Berkeley, California
Progent's nationwide group of world-class consultants provides assistance for virtually all aspects of information systems used by companies of any size. Areas served by Progent in and around Berkeley include:

Support Delivery Alternatives Available for Berkeley, California Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and network management. Progent's model for delivering network support is built on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive service documentation, reliable follow-through, and tight cost control for an array of IT support delivery alternatives that include online troubleshooting, in-person help, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can assist clients to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite support calls. The experience of Progent's network engineers allows them to handle most IT issues rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup process for new customers to address urgent network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the help you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online computer support expertise.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote service engineers to give small and midsize companies the optimal solution: in-person support technicians when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The response time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more concerning why to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses who need fast and dependable access to an online Helpdesk with efficient telephone assistance, remote repair tools, and sufficient technical depth for full problem escalation. Because small and midsize businesses usually are constrained by limited IT budgets and can spare little executive attention for dealing with network support tasks, Progent's Help Desk Services could be the most efficient option to make sure that small business computer networks are always up and running. Learn more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to enterprise-class IT professionals who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system consulting, virtual server strategies, plus integration, customization and training for small business programs including financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including office moves and major software migrations, longer term projects like business information software programming and support, database application development and administration services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Exchange Server and Microsoft SQL in order to provide small companies with greater levels of reliability, security, and performance than is possible using the type of in-house data center that is achievable for most small businesses. Because Progent utilizes the same facilities that host the equipment of many of the world's biggest information technology companies, Progent can eliminate the investment in building and maintaining the infrastructure needed for world-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs remain updated, security and performance is constantly tracked, and systems and data files are consistently archived and available for complete and prompt recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small company's servers in an environment that not only delivers the top degree of dependability and extensibility but that is in addition convenient for customers to migrate to another service provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow businesses with multi-vendor networks to save significantly on the costs of hardware, system support, and network management while achieving world-class reliability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can handle the mixed- OS and non- standardized networks common with smaller businesses, and keeps ownership of the licenses in the client's possession so that moving to a different virtual system is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online support to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services managed backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight Systems Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they can impact your network Find out more details about ProSight Systems Watch server and desktop automated management services.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex array of network technologies such as firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on system security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government requirements for network information security and reporting.

The breadth and depth of Progent's engineering team offer a unique array of benefits to organizations trying to maximize the productivity of their IT system within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, at the front lines of network service, performing a broad variety of technical tasks for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not just expert technical skills, but also a consultant with proven approaches for repairing actual IT problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you pay just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids major invoices for fast fixes. An additional benefit of granular billing is that you will be less inclined to permit minor problems to fester until they grow into big problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each consultant to each customer. The practice of detailing and organizing support records allows more effective support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Small businesses who work with independent service providers or who maintain internal support staffs gain when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and efficient. Find out more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Berkeley, California company wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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