Quick, Affordable Remote Network Help for Berkeley, California Small Businesses
For more than twenty years, Progent has focused on providing world-quality IT support to clients who have small-business budgets. Progent has developed a powerful service solution that features a cost-effective, seamless virtual office network, custom remote troubleshooting tools, a large pool of engineers accredited in a broad range of technical disciplines, a Help Desk operational structure that promotes responsiveness and ensures follow-up, a global group of on-line service professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical problems in the least time and at the lowest cost to clients.

For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the technical skills of your in-house network support personnel. This can cut costs and minimize technical risks for major projects like software design and development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited experts to assist your business to plan and execute a sensible cloud computing strategy.

Core Products and Technologies Supported by Progent for Berkeley, California Businesses
As a Microsoft Gold Certified Partner consulting firm that maintains a large group of Cisco CCIE network infrastructure consultants and Apple accredited engineers, Progent offers emergency troubleshooting and affordable remote consulting to Berkeley, CA small businesses for a wide array of information technologies such as:

Service Delivery Alternatives Available for Berkeley, California Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting services, and network management. Progent's model for providing IT support services is based on the Help Desk Call Center structure common to larger IT support groups. Progent's Helpdesk Support Mechanism promotes rapid support, comprehensive activity records, dependable follow-up, and tight expense control across a range of IT support delivery alternatives that include online troubleshooting, onsite help, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix network issues without the expense or delay of travel for onsite service calls. The background of Progent's IT consultants allows them to handle the majority of IT problems rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to address emergency network problems and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn more details concerning Progent's remote network support expertise.

  • On-site Support
    Progent provides onsite technical assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online service experts to deliver small and midsize businesses the best of both worlds: hands-on service professionals when you require them as well as the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The wait time for in-person service calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more details concerning how and why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who need prompt and dependable support from a professional Help Desk Call Center with effective phone assistance, online troubleshooting tools, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses typically have limited IT funds and can spare scant management attention for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to ensure that small business information networks stay productive. Read more about Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network protection consulting, fault tolerant network consulting, virtual server solutions, plus configuration, customization and training for business software such as financials, operations, reporting, sales automation, and productivity software. Progent can help with one-shot projects such as site moves and massive software upgrades, extended initiatives such as business reporting software programming and support, database application programming and DBA services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host vital applications like Exchange and Microsoft SQL Server to provide small businesses with greater degrees of dependability, protection, and performance than is feasible using the class of internal data center that is achievable for most small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of many of the planet's largest IT companies, Progent can save you the expense of creating and maintaining the systems required for world-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions remain current, security and performance is constantly tracked, and systems are consistently backed up and ready for complete and rapid restoration. Learn more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of dependability and extensibility but that is also simple for customers to transfer to another service firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow companies with multi-vendor environments to benefit dramatically on the expense of hardware, system maintenance, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can handle the mixed- platform and non- standardized networks common with small businesses, and retains ownership of the software in the customer's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced remote consulting to help companies of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent offers a selection of affordable, set-price monthly managed services designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to deliver web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like IPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS managed backup.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a business-wide perspective on network security and can assist with complex security programs such as SIEM solutions to help enterprises meet industry standards and statutory requirements for network data security and incident reporting.

The scope and size of Progent's engineering team bring a powerful array of benefits to companies wishing to increase the productivity of their information system within a realistic budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, in the trenches of IT support, executing a wide range of technical tasks for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not just expert IT help, but also a support engineer with field-tested approaches for resolving actual IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits by the minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no registration fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with big bills for fast repairs. Another advantage of granular invoicing is that your company will not be inclined to allow minor issues to fester until they grow into major problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation given by every staff member to every client. The discipline of detailing and organizing service activity allows more efficient support and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Small companies who work with freelance service providers or who maintain in-house support personnel gain when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Berkeley, California company needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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