Berkeley, CA Remote Support from World-class Network Service Experts
Progent's computer network troubleshooting services can deliver your Berkeley, CA business low cost and dependable support from Microsoft and Cisco certified network engineers. By providing network consulting help when you need it, offering advanced knowledge for line-of-business applications, delivering value-added services such as 24x7 server monitoring, and billing only for services you receive, Progent gives your Berkeley, California business an affordable solution for optimizing the business value of small-scale office networks. Whether you maintain a local datacenter, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses to build and manage a robust and safe IT network and to benefit from fast availability of the experienced support ordinarily available only to businesses who are able to afford a large internal information technology group.

For larger companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal IT support staff. Co-sourcing can save money and minimize technical risks for major projects like application programming, disaster recovery planning, security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to certified experts to assist your business to design and implement a sensible cloud strategy.

Main Areas of Expertise Serviced by Progent's Consultants for Business Networks in Berkeley, California
Progent's nationwide team of industry certified support professionals offers support for all aspects of network technology deployed by organizations of all sizes. Areas served by Progent in Berkeley include:

Support Delivery Alternatives for Berkeley, California Businesses
Progent has a selection of options for providing small companies with cost-effective computer services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing network support is built on the Call Center structure common to big IT support groups. Progent's Helpdesk Service Mechanism ensures fast response, thorough activity documentation, consistent follow-through, and strict cost monitoring across an array of network support delivery options that include remote repairs, in-person help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can help customers to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve most IT problems quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new customers to accommodate urgent network problems and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more details concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online service experts to give small businesses the optimal solution: on-premises service professionals when you need them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The response time for in-person service visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Find out more concerning why to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Helpdesk Services are intended for all businesses who need fast and dependable support from an online Contact Center with efficient phone support, online repair capability, and sufficient technical strength for full escalation. Because small and midsize companies usually have tight IT budgets and can provide scant management attention for dealing with network support tasks, Progent's Help Desk Services could be the most efficient option to make sure that small business computer networks are always up and running. Learn more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small businesses affordable access to world-class IT professionals who can provide help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security consulting, fault tolerant it system consulting, virtual server strategies, plus configuration, programming and training for small business programs including financials, operations, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as site relocations and massive system upgrades, extended initiatives such as business information software development and customization, database application programming and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network management, or emergency services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange and SQL Server to provide small businesses with higher levels of availability, security, and performance than is feasible with the class of on-site data center that is practical for most small and midsize businesses. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest IT companies, Progent can eliminate the cost of building and maintaining the systems required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs remain current, security and efficiency is constantly monitored, and systems are regularly archived and ready for full and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's production servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is in addition simple for clients to transfer to another support provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that allow companies with multi-vendor networks to benefit significantly on the expense of capital equipment, system support, and network administration while getting enterprise-class availability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can support the multi- platform and non- standardized environments typical of smaller companies, and retains control of the software in the client's hands so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote consulting services to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness either to block or recover quickly after a ransomware attack. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Berkeley, California Businesses
Progent's staff size, depth of technical skill, and familiarity with corporate network consulting enable small and midsize companies to avoid the problems related to excessive reliance on small service firms or freelance engineers.

Working with Progent's Experts allows your company to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network services, small companies sometimes rely excessively on individual consultants. Although freelance service providers carry lower overhead than more substantial IT service firms and can afford to charge nominally smaller rates, they are sometimes too overworked to respond quickly to urgent situations. If a freelance engineer is occupied with another client, ill, on travelling, or in class, the lack of backup staff may force your company to go without assistance during a crisis. The more your company grows, system downtime or problems with critical applications get more costly. The dollars you believed you were saving on a freelancer can evaporate fast because of lost productivity. In addition, when independent consultants encounter new technologies, the lack of a big engineering group to fall back on for advice requires them to learn on the job while your business ends up with the bill for their ongoing training.

  • Have Access to Expertise in Complex Information Technology Issues
    The majority of small support organizations or freelance consultants focused on small company IT support may excel at providing routine fixes but don't have the background to deal cost-effectively with complex IT infrastructures that have mixed platforms, multiple sites, Voice over IP implementations, mobile clients, interconnected accounting and analytical applications, eCommerce, and specialized business applications. Progent's experience with global enterprises and Progent's extensive staff of specialists can benefit your business because big-company environments are by nature complicated, support issues demand thorough knowledge in many technical areas, and reaching a high degree of robustness, reliability, and protection requires industry-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically start with a network cobbled together on a tight budget. Without a carefully designed architecture, a series of band-aid repairs commonly get thrown onto of a marginal structure. As a business evolves, reliability and expandability problems can obstruct the success of the business. These environments need proper evaluation, intelligent business planning, and in-depth experience to upgrade to an IT environment that can act as the reliable basis to handle current business needs and support downstream expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses need guidance and education to work through an ever more complicated array of IT alternatives available for enabling business growth and improving productivity. They do not need an IT engineer or support firm that tries to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent sells consulting and services only. This allows Progent to align technical support services with the genuine interests of customers. Mixing network support and product selling can result in a situation where the proposed solution is built around a preselected vendor rather than being based on the true needs of a customer.

How to Contact Progent
If your Berkeley, California business needs to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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