Quick, Affordable Remote Network Help for Berkeley, California Small Businesses
For more than twenty years, Progent has focused on providing world-quality IT support to clients who have small-business budgets. Progent has developed a powerful service solution that features a cost-effective, seamless virtual office network, custom remote troubleshooting tools, a large pool of engineers accredited in a broad range of technical disciplines, a Help Desk operational structure that promotes responsiveness and ensures follow-up, a global group of on-line service professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical problems in the least time and at the lowest cost to clients.

For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the technical skills of your in-house network support personnel. This can cut costs and minimize technical risks for major projects like software design and development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited experts to assist your business to plan and execute a sensible cloud computing strategy.

Core Products and Technologies Supported by Progent for Berkeley, California Businesses
As a Microsoft Gold Certified Partner consulting firm that maintains a large group of Cisco CCIE network infrastructure consultants and Apple accredited engineers, Progent offers emergency troubleshooting and affordable remote consulting to Berkeley, CA small businesses for a wide array of information technologies such as:

Service Delivery Alternatives Available for Berkeley, California Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting services, and network management. Progent's model for providing IT support services is based on the Help Desk Call Center structure common to larger IT support groups. Progent's Helpdesk Support Mechanism promotes rapid support, comprehensive activity records, dependable follow-up, and tight expense control across a range of IT support delivery alternatives that include online troubleshooting, onsite help, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix network issues without the expense or delay of travel for onsite service calls. The background of Progent's IT consultants allows them to handle the majority of IT problems rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to address emergency network problems and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn more details concerning Progent's remote network support expertise.

  • On-site Support
    Progent provides onsite technical assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online service experts to deliver small and midsize businesses the best of both worlds: hands-on service professionals when you require them as well as the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The wait time for in-person service calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more details concerning how and why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who need prompt and dependable support from a professional Help Desk Call Center with effective phone assistance, online troubleshooting tools, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses typically have limited IT funds and can spare scant management attention for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to ensure that small business information networks stay productive. Read more about Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network protection consulting, fault tolerant network consulting, virtual server solutions, plus configuration, customization and training for business software such as financials, operations, reporting, sales automation, and productivity software. Progent can help with one-shot projects such as site moves and massive software upgrades, extended initiatives such as business reporting software programming and support, database application programming and DBA services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host vital applications like Exchange and Microsoft SQL Server to provide small businesses with greater degrees of dependability, protection, and performance than is feasible using the class of internal data center that is achievable for most small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of many of the planet's largest IT companies, Progent can save you the expense of creating and maintaining the systems required for world-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions remain current, security and performance is constantly tracked, and systems are consistently backed up and ready for complete and rapid restoration. Learn more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of dependability and extensibility but that is also simple for customers to transfer to another service firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow companies with multi-vendor environments to benefit dramatically on the expense of hardware, system maintenance, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can handle the mixed- platform and non- standardized networks common with small businesses, and retains ownership of the software in the customer's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced remote consulting to help companies of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.

Why Progent Offers the Smart Choice for Berkeley, California Businesses
Progent's size, scope of information technology expertise, and familiarity with corporate network support allow small and midsize companies to sidestep the pitfalls related to excessive reliance on thinly staffed support firms or independent consultants.

Teaming with Progent allows your company to:

  • Prevent Over Reliance on Individual Consultants
    For network services, small companies often rely excessively on independent consultants. Although individual service engineers carry lower expenses than larger support firms and can typically charge apparently lower fees, they are often too busy to react quickly to urgent network problems. If a freelance consultant is busy with different customer, ill, on travelling, or in training, the lack of backup personnel may require your business to go without help during a crisis. The more your small business expands, system downtime or problems with line-of-business programs get more expensive. The dollars you thought you were conserving on a freelancer can be eaten up fast because of lost output. In addition, when independent engineers encounter new problems, the unavailability of a large consulting group to depend on for advice requires them to train in place while your company winds up footing the costs for their continuing education.

  • Have Access to Experts in Complex Information Technology Issues
    Many smaller service firms or freelance consultants specializing in small company network consulting are capable of providing routine solutions but don't have the seasoning to deal efficiently with complicated network infrastructures with mixed operating systems, numerous sites, Voice over IP implementations, remote workforces, interconnected accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive staff of experts can benefit your company because big-company environments are by nature complicated, support problems demand thorough understanding of in numerous technical areas, and achieving a high level of robustness, reliability, and security requires enterprise-tested leading practices.

  • Create a Firm Basis for Growth
    Small businesses typically start with an IT system cobbled together on a tight budget. Lacking a proper architecture, a series of band-aid repairs commonly get thrown on top of a weak foundation. As a business grows, reliability and scalability problems can undermine the productivity of the organization. Such environments need thorough assessment, smart business analysis, and in-depth experience to migrate to a network environment that can provide the reliable basis to meet critical business needs and support future expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Small companies need guidance and education to navigate through an ever more complicated maze of IT alternatives available for enabling growth and enhancing productivity. They do not need an IT consultant or service firm that attempts to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent offers services only. This allows Progent to align technical support with the real interests of customers. Combining IT support and product selling can lead to a situation where the proposed solution is based on a predetermined technology rather than being based on the true needs of a small business.

Get in Touch with Progent
In case your Berkeley, California business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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