Berkeley, CA Online Help from Certified Network Troubleshooting Experts
Progent's computer network troubleshooting services can provide your Berkeley, CA business budget-friendly and consistent support from enterprise-class computer professionals. By delivering IT consulting service when you need it, providing specialized expertise for line-of-business applications, offering value-added services such as automated server monitoring, and charging only for services you receive, Progent gives your Berkeley, California business an economical solution for optimizing the productivity of small business information systems. Whether you run a local system, rely on cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the intelligent choice for businesses to build and support a robust and safe IT system and to benefit from quick access to the experienced consulting usually restricted to corporations who are able to maintain a large in-house IT staff.

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the skills of your internal network support team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like software design and development, disaster recovery planning, security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified experts to help your business to design and execute your cloud strategy.

Primary Technical Areas Serviced by Progent for Businesses in Berkeley, California
Progent's nationwide team of certified consultants offers help for all facets of network technology used by companies of any size. Technologies served by Progent in and around Berkeley include:

Service Delivery Alternatives Available for Berkeley, California Businesses
Progent has a selection of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for providing computer support is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Help Desk Call Center Support Mechanism promotes rapid support, comprehensive service documentation, reliable follow-through, and tight expense monitoring across an array of network service delivery options that include online repairs, onsite help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and fix network problems without the expense or time loss of in-person service visits. The background of Progent's IT engineers allows them to handle the majority of network issues rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup process for new clients to address emergency situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out additional information about Progent's remote computer support services.

  • Onsite Service
    Progent offers onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service experts to deliver small and midsize businesses the optimal solution: on-premises service technicians when you need them plus the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The wait time for on-site support calls is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more about how to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for all companies who require fast and dependable support from an online Help Desk Call Center with efficient phone support, online repair tools, and enough technical strength for full escalation. Since smaller companies typically have limited IT funds and can provide scant executive bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services could be the most efficient option to ensure that business computer systems are always up and running. Learn more concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small businesses affordable availability of world-class consultants who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network security consulting, fault tolerant network engineering, server virtualization strategies, plus configuration, customization and support for small business programs including accounting, operations, reporting, sales automation, and office productivity packages. Progent can help with one-time projects such as office relocations and massive software migrations, longer term projects like business analytics application development and support, relational database software programming and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency services like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical applications such as Microsoft Exchange Server and SQL Server to provide small companies with higher levels of reliability, security, and performance than is feasible with the class of in-house data center that is achievable for most small organizations. Since Progent utilizes the same data centers that support the equipment of many of the planet's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the infrastructure required for world-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also ensure that patches and service packs stay updated, security and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's production servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also convenient for clients to transfer to another service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered package, can handle the multi- OS and non- standardized environments typical of smaller companies, and keeps ownership of the software in the client's possession so that moving to a new virtualized host is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online consulting to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so that all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to block or recover quickly from a ransomware incident. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity applications important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of network products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can assist with complex security projects such as SIEM solutions to help enterprises meet industry standards and government mandates for IT information security and reporting.

The breadth and size of Progent's engineering team bring a unique array of benefits to organizations wishing to maximize the productivity of their information network within an affordable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional experience, at the forefront of network service, executing a wide variety of IT tasks for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert IT help, but also a support engineer with proven approaches for resolving actual network problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for online support and in-person help per minute. Consequently, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for services delivered during regular business hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with major invoices for fast solutions. An additional advantage of granular invoicing is that you will be less tempted to allow minor issues to fester until they grow into major ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation given by each staff member to each customer. The practice of detailing and organizing support activity allows more efficient service and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Small businesses who utilize freelance service providers or who employ in-house IT staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Berkeley, California company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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