Immediate, Low-cost Online Network Troubleshooting for Berkeley, California Small Companies
For more than two decades, Progent has focused on providing enterprise-quality IT support to customers with small-business budgets. Progent has developed a unique service system that includes a streamlined, seamless virtual office network, sophisticated remote repair technology, a large team of engineers certified in a broad array of technical practice areas, a Help Desk Call Center service structure that promotes responsiveness and guarantees follow-through, a global team of remote troubleshooting professionals, on-site service options for the majority of most zip codes in the United States, and a corporate ethos committed to resolving network issues in the least time and at the least cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the skills of your internal IT service staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as software design and development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to accredited consultants to assist your company to design and execute your cloud computing strategy.

Main IT Areas Supported by Progent for Berkeley, California Office Networks
A Microsoft-certified Partner IT service company with a world-class group of Cisco certified CCIE networking consultants and Apple certified engineers, Progent offers emergency troubleshooting and affordable remote consulting to Berkeley, CA businesses for a wide array of computer technologies such as:

Support Delivery Alternatives for Berkeley, California Businesses
Progent has a selection of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management. Progent's paradigm for delivering IT support services is based on the Help Desk structure common to larger IT organizations. Progent's Contact Center Service Model ensures fast support, comprehensive activity records, reliable follow-up, and strict expense control across an array of network service delivery options that include remote repairs, onsite help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix network issues without the cost or time loss of in-person service calls. The background of Progent's IT consultants allows them to resolve the majority of IT issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for first-time clients to accommodate urgent situations and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more information about Progent's remote computer support expertise.

  • On-site Service
    Progent offers onsite technical assistance for signed-up customers in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: in-person service technicians when you need them plus the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more about how to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable support from a professional Help Desk with efficient phone support, remote repair tools, and enough technical strength for full escalation. Because small and midsize companies typically have limited IT funds and can spare little executive bandwidth for dealing with IT support, Progent's Contact Center Services could be the most efficient way to make sure that business computer networks are always up and running. Read more details about Progent's Contact Center services.

  • Consulting Services
    Progent provides small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection engineering, non-stop it system engineering, server virtualization strategies, plus integration, programming and support for business applications such as accounting, operations, reporting, CRM, and productivity software. Progent can help with one-time projects including office relocations and massive software migrations, longer term initiatives such as business reporting application development and support, relational database software programming and administration support, and web development, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network management, or emergency response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host key business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with greater levels of dependability, security, and recoverability than is feasible with the type of in-house data center that is practical for the majority of small and midsize companies. Since Progent utilizes the same data centers that host the equipment of many of the planet's largest IT companies, Progent can save you the expense of building and maintaining the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions stay current, protection and performance is continually tracked, and systems are consistently backed up and available for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize company's production servers in a setting that not only provides the highest degree of dependability and extensibility but that is also convenient for clients to transfer to another service firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class availability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed service, can handle the mixed- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtualized host is quick, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced online support to help companies of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to block or recover rapidly from a ransomware attack. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more complex array of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a business-wide view of network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory requirements for network data security and reporting.

The scope and depth of Progent's engineering team bring a unique set of advantages to clients trying to increase the productivity of their IT network within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, in the trenches of IT service, executing a wide variety of technical projects for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This ensures that you get not only expert IT help, but also a consultant with field-tested methods for resolving actual network problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates big bills for quick solutions. An additional advantage of granular billing is that clients will be less inclined to allow simple problems to fester until they become big problems. Read more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to every customer. The discipline of documenting and organizing service records results in more effective support and eliminates a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Small companies who work with independent service providers or who employ internal IT personnel gain when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your Berkeley, California business wants to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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