Quick, Low-cost Online Computer Network Support for Billings, Montana Small Businesses
For more than twenty years, Progent has specialized in providing enterprise-class network support services to customers with small-business budgets. Progent has built a unique service solution that includes a streamlined, seamless virtual office infrastructure, custom online repair tools, a substantial team of engineers certified in a wide array of IT disciplines, a Help Desk Call Center service model that maximizes efficiency and guarantees follow-up, a worldwide team of on-line support professionals, in-person support options for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving network issues in the least time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing support to supplement the technical skills of your in-house network service team. Co-sourcing can cut costs and help meet schedules for big projects like application programming, business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to certified consultants to assist your business to design and execute your cloud computing strategy.

Main Products and Technologies Serviced by Progent for Billings, Montana Businesses
A Microsoft Certified Gold Partner consulting company with a large team of Cisco qualified CCIE network experts and Apple Computer accredited consultants, Progent offers urgent assistance and low-cost online consulting to Billings, MT companies for a wide array of information technologies such as:

Support Delivery Options for Billings, Montana Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting services, and network management. Progent's model for providing network support is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Help Desk Support Mechanism promotes rapid response, comprehensive activity documentation, dependable follow-through, and strict expense control for an array of IT service delivery alternatives that include remote troubleshooting, in-person help, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software issues without the cost or delay of travel for onsite support calls. The background of Progent's network engineers allows them to resolve most network issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based signup process for new clients to accommodate emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn more information about Progent's online network support expertise.

  • On-site Service
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to deliver small companies the ideal combination: on-premises service technicians when you need them as well as the remote expertise of Progent's seasoned team of network engineers, security specialists, and business application programmers. The response time for in-person service visits is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more concerning why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for all businesses and local governments who require fast and reliable support from an online Helpdesk with effective telephone assistance, online repair tools, and enough technical depth for all needed escalation. Since smaller companies typically have tight information technology budgets and can provide scant executive attention for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to make sure that business information networks stay up and running. Read more details about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, fault tolerant network engineering, server virtualization solutions, plus integration, programming and training for business applications including financials, operations, reporting, sales automation, and productivity suites. Progent can help with one-shot projects such as office relocations and massive system upgrades, longer term initiatives such as business analytics software development and support, database software development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network management, or emergency response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host key business applications such as Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher levels of dependability, protection, and recoverability than is feasible using the type of in-house data center that is realistically affordable for most small and midsize companies. Since Progent uses the same facilities that support the equipment of some of the world's largest IT organizations, Progent can save you the cost of building and managing the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions stay current, protection and performance is constantly tracked, and systems and data files are regularly backed up and ready for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small company's servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is also simple for customers to migrate to another support provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server technologies that allow businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and network administration while getting enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered package, can support the multi- platform and non- standardized networks common with small businesses, and retains ownership of the software in the client's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote consulting to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine physical resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Why Progent Is the Right Alternative for Billings, Montana Businesses
Progent's staff size, depth of technical expertise, and experience with enterprise network support enable small businesses to avoid the pitfalls associated with excessive reliance on small support firms or freelance engineers.

Working with Progent allows your small business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For network support, smaller companies often depend excessively on individual engineers. Although individual support providers have lower overhead than more substantial IT service organizations and can typically charge apparently smaller rates, individuals are often spread too thin to react quickly to urgent situations. If a freelance engineer is occupied with another customer, ill, on vacation, or in class, the absence of backup staff may force your business to wait for help in case of a crisis. As your small business grows, system downtime or difficulties with critical programs become more costly. The dollars you thought you were conserving on an independent consultant can disappear fast due to lost productivity. Also, when independent engineers encounter unfamiliar technologies, the unavailability of a large consulting team to count on for advice forces them to learn in place while your business winds up with the bill for their continuing education.

  • Gain Access to Expertise in Sophisticated Network Solutions
    Many smaller support organizations or freelance engineers specializing in small company IT consulting may excel at delivering routine fixes but don't have the seasoning to work cost-effectively with complicated IT configurations that have mixed platforms, many sites, VoIP implementations, mobile workers, integrated financial and operational software, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's extensive group of experts can be valuable to your business because big-company networks are inherently complex, integration issues require in-depth understanding of in numerous technical disciplines, and reaching a high level of robustness, reliability, and protection calls for industry-proven best practices.

  • Build a Solid Basis for Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Without a carefully designed architecture, a series of ad hoc repairs often get tossed on top of a weak foundation. As a business evolves, reliability and scalability issues can obstruct the productivity of the organization. These environments require proper evaluation, intelligent business analysis, and broad-based experience to upgrade to an IT infrastructure that can provide the reliable basis to meet critical business requirements and ease future growth.

  • Work with Solution Providers, Not Product Resellers
    Smaller companies require direction and insight to work through an ever more complex array of technology alternatives available for enabling growth and improving efficiency. Businesses do not need an IT consultant or service organization that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells consulting and services exclusively. This allows Progent to match technical services with the genuine needs of clients. Combining IT consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor instead of being based on the actual requirements of a client.

How to Contact Progent
If your Billings, Montana business needs to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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