Fast, Affordable Online Computer Network Help for Billings, Montana Small Businesses
For more than twenty years, Progent has specialized in providing world-class computer support to customers who have small-business IT budgets. Progent has built a powerful support system that includes a cost-effective, tightly connected virtual office network, custom remote repair technology, a substantial team of engineers accredited in a broad array of IT disciplines, a Help Desk operational structure that maximizes responsiveness and ensures follow-up, a worldwide group of remote support experts, on-site service availability for the majority of most zip codes in the U.S., and a company culture focused on fixing technical problems in the least time and at the least cost to clients.

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house network support personnel. This can save money and minimize technical risks for major projects such as software programming, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to certified consultants to help your company to design and execute a sensible cloud computing strategy.

Primary Technologies Serviced by Progent for Billings, Montana Businesses
A Microsoft-certified Partner IT service company that maintains a large team of Cisco CCIE network experts and Apple certified engineers, Progent offers urgent assistance and low-cost online consulting to Billings, MT businesses for a broad array of computer technologies such as:

Support Delivery Options for Billings, Montana Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing network support is built on the Call Center structure familiar to larger IT support organizations. Progent's Helpdesk Service Mechanism ensures rapid support, thorough activity documentation, consistent follow-up, and strict expense monitoring across a range of IT support delivery alternatives that include remote repairs, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can help customers to analyze and fix hardware and software problems without the expense or delay of on-premises service calls. The experience of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based signup procedure for first-time customers to address emergency situations and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn additional information concerning Progent's online computer troubleshooting services.

  • Onsite Support
    Progent provides onsite computer assistance for registered customers in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support engineers to deliver small businesses the ideal combination: in-person support technicians when you require them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business software developers. The wait time for on-site service calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite service. Learn more details about why to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for small and midsize businesses who require fast and dependable access to an online Help Desk with efficient telephone assistance, online troubleshooting tools, and enough technical strength for all needed problem escalation. Because smaller businesses typically are constrained by tight information technology budgets and can spare scant management attention for handling IT support, Progent's Contact Center Services can be the most efficient option to ensure that small business computer networks stay up and running. Learn more details about Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant network consulting, virtual server solutions, plus configuration, programming and support for business programs such as financials, ERP, management reporting, CRM, and office productivity software. Progent can help with one-time projects including site relocations and massive system migrations, extended initiatives like business information software development and support, relational database software development and DBA support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater degrees of reliability, security, and recoverability than is feasible with the class of on-site data center that is realistically affordable for the majority of small organizations. Since Progent uses the same data centers that support the gear of many of the planet's biggest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and revisions remain updated, protection and performance is constantly tracked, and systems are regularly backed up and available for full and prompt restoration. Learn more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the top degree of dependability and scalability but that is also convenient for clients to migrate to another support firm or to move internally when your situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit small businesses with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class dependability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can handle the multi- platform and loosely standardized networks common with small companies, and keeps control of the licenses in the client's possession so that moving to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert remote consulting to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government requirements for network information protection and reporting.

The scope and size of Progent's engineering team offer a powerful set of advantages to organizations trying to increase the business value of their IT system within a realistic budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, in the trenches of network support, executing a broad range of IT projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not only expert technical capability, but also a consultant with field-tested methods for fixing actual network problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no sign-up fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity does away with major invoices for fast repairs. An additional advantage of granular invoicing is that clients will not be tempted to permit minor issues to fester until they become major ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by every consultant to each customer. The discipline of detailing and organizing service records results in more efficient support and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Small companies who utilize independent consultants or who maintain internal IT personnel gain when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Billings, Montana company needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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