Immediate, Affordable Online Network Support for Billings, Montana Small Companies
For more than twenty years, Progent has focused on delivering world-quality IT support services to customers with small-business budgets. Progent has developed a powerful service solution that features a low-overhead, seamless virtual office infrastructure, custom remote repair tools, a substantial pool of consultants accredited in a wide range of technical disciplines, a Help Desk Call Center service structure that promotes efficiency and guarantees follow-up, a worldwide team of remote support experts, in-person service dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on fixing network problems in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the subject matter expertise of your internal IT support group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software programming, business continuity planning, security audits, office consolidations, or software migrations.

Progent can also offer the services of accredited experts to assist your company to plan and implement your cloud strategy.

Key Products and Technologies Serviced by Progent for Office Networks in Billings, Montana
Progent offers the services of certified experts for all facets of business network technology found in small companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Options Available for Billings, Montana Companies
Progent has a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering IT support is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Support Model ensures rapid response, thorough service records, consistent follow-up, and strict expense monitoring across an array of IT service delivery options that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can help clients to troubleshoot and fix hardware and software problems without the cost or delay of on-premises service calls. The background of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out more information concerning Progent's online network troubleshooting expertise.

  • On-site Service
    Progent offers on-site technical support for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to give small companies the optimal solution: hands-on support professionals when you require them as well as the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The wait time for in-person support visits is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details about why to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Services are intended for all businesses who need prompt and dependable support from a professional Help Desk with effective telephone assistance, online repair tools, and sufficient technical depth for full escalation. Because small and midsize businesses typically are constrained by tight information technology budgets and can spare scant management bandwidth for handling IT support, Progent's Contact Center Services can be the most cost-effective way to make sure that small business information networks are always up and running. Read more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small businesses affordable access to enterprise-class IT professionals who can deliver help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection consulting, fault tolerant network consulting, virtual server strategies, plus configuration, customization and training for business programs including financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including office relocations and major system upgrades, longer term projects like business information software development and customization, database application programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system management, or urgent services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical applications such as Exchange and MS SQL to provide small businesses with higher degrees of dependability, protection, and recoverability than is feasible using the class of in-house data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same facilities that host the equipment of some of the world's biggest information technology companies, Progent can save you the investment in creating and managing the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and service packs remain updated, protection and performance is continually monitored, and systems are regularly archived and available for full and rapid recovery. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top level of dependability and extensibility but that is also convenient for customers to migrate to a different service provider or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT management while achieving world-class dependability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered solution, can support the multi- platform and loosely standardized networks common with smaller companies, and retains ownership of the software licenses in the customer's possession so that moving to a different virtual host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote consulting services to help businesses of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly after a ransomware incident. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of system protection and can assist with complex security programs like SIEM solutions to help companies comply with business guidelines and statutory regulations for network data security and incident reporting.

The scope and size of Progent's engineering team offer a unique array of advantages to companies wishing to maximize the productivity of their information system within a realistic budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on professional background, in the trenches of network support, executing a broad variety of technical projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested approaches for resolving real-world IT problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal business hours. Many service organizations impose large minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates major invoices for quick fixes. An additional advantage of granular billing is that customers are not tempted to permit incipient issues to stay unaddressed until they become major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by every staff member to each customer. The practice of documenting and organizing service records results in more effective service and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent has few competitors. Small businesses who utilize freelance consultants or who maintain in-house IT personnel gain when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and efficient. Learn more details about Progent's knowledge transfer services.

Contact Progent
If your Billings, Montana business wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Assistance
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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