Low-cost Computer Troubleshooting from Microsoft Qualified Professionals for Companies in Billings, MT
By delivering world-class know-how when you need it, making available in-depth knowledge for key applications, providing high-value services such as virtual data center hosting, billing only for services you receive, and requiring no setup or retainer fees for standard services, Progent helps your company to maximize the competitive value of your It system and minimize service costs. Progent understands that network protection, reliability, and performance are as important to small companies as to major enterprises but that small companies don't have the economy of scale to invest aggressively in information technology and internal service staffs. Progent's fundamental value proposition is that no IT consulting organization can equal Progent's capability to provide the network support expertise your business requires when you need it and at a cost you can justify.

For mid-size and large companies, Progent offers co-sourcing services to add to the technical skills of your in-house network support personnel. Co-sourcing can save money and help meet schedules for major projects like software programming, business continuity planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer the services of accredited experts to assist your business to plan and implement your cloud computing strategy.

Key Technologies Supported by Progent for Businesses in Billings, Montana
Progent's group of industry certified support professionals provides help for all facets of network systems used by companies of any size. Technologies served by Progent in Billings include:

Support Delivery Alternatives Available for Billings, Montana Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for providing IT support services is based on the Help Desk structure familiar to larger IT support organizations. Progent's Contact Center Support Model promotes fast response, thorough activity documentation, consistent follow-up, and strict cost control for an array of IT service delivery alternatives that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help customers to analyze and fix hardware and software problems without the cost or delay of in-person support visits. The experience of Progent's network consultants makes it possible to resolve most network problems rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate emergency situations and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more information concerning Progent's remote network support services.

  • Onsite Service
    Progent provides on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to give small companies the best of both worlds: hands-on service technicians when you need them as well as the on-line help of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The response time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more details about how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need prompt and reliable access to an online Help Desk Call Center with effective phone assistance, online repair tools, and enough technical strength for full escalation. Because smaller businesses usually are constrained by tight information technology budgets and can provide scant executive attention for handling network support, Progent's Helpdesk Services could be the most efficient way to ensure that small business computer networks stay productive. Learn more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small companies budget-friendly access to world-class consultants who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection consulting, fault tolerant network consulting, virtual server solutions, plus integration, customization and training for business programs such as accounting, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site relocations and major software migrations, longer term initiatives like business reporting software development and customization, relational database software development and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and SQL Server to provide small and midsize businesses with higher levels of dependability, security, and performance than is feasible with the class of internal data center that is practical for the majority of small and midsize companies. Since Progent utilizes the same data centers that host the gear of some of the planet's largest information technology companies, Progent can save you the expense of creating and managing the systems required for enterprise-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions remain current, security and performance is continually tracked, and systems and data files are regularly backed up and available for complete and prompt restoration. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small organization's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition convenient for customers to migrate to another support firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow businesses with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure support, and network administration while getting world-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered solution, can support the mixed- OS and non- standardized networks common with small companies, and keeps ownership of the software in the client's hands so that migrating to a new virtual host is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote consulting to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine local IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to stop or recover quickly from a ransomware incident. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Billings, Montana Businesses
Progent's size, depth of information technology skill, and familiarity with corporate network consulting enable small companies to avoid the problems associated with excessive dependence on small service organizations or individual consultants.

Teaming with Progent enables your small business to:

  • Avoid Excessive Reliance on Freelance Consultants
    For IT services, smaller businesses sometimes depend heavily on individual consultants. Though individual support providers have lower expenses than more substantial support organizations and can afford to charge nominally smaller rates, they are sometimes spread too thin to respond quickly to urgent situations. If a freelance engineer is busy with another customer, ill, on vacation, or in training, the absence of replacement personnel may force your company to go without assistance in case of an emergency. The more your company grows, network downtime or problems with critical programs become more expensive. The dollars you believed you were saving on an independent consultant can disappear fast due to lower output. In addition, when independent engineers confront new problems, the unavailability of a large engineering team to count on for assistance requires them to train in place while your organization ends up footing the bill for their continuing education.

  • Gain Access to Expertise in Advanced IT Solutions
    The majority of small service organizations or freelance engineers specializing in small business IT support are capable of delivering connect-the-dots solutions but lack the experience to work efficiently with complicated IT configurations that have a variety of platforms, many locations, Voice over IP systems, remote workforces, integrated accounting and operational software, eCommerce, and specialized line-of-business applications. Progent's background with global enterprises and Progent's large staff of specialists can benefit your company because enterprise networks are characteristically complex, integration problems demand thorough knowledge in numerous technical disciplines, and achieving an acceptable degree of robustness, reliability, and protection calls for enterprise-tested processes.

  • Build a Firm Foundation for Growth
    Small businesses typically start with a network implemented on a shoestring budget. Without a proper basis, a series of ad hoc fixes often get tossed on top of a tenuous foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. These environments require thorough assessment, intelligent strategic planning, and broad-based expertise to migrate to an IT environment that can act as the solid foundation to meet critical business needs and support future expansion.

  • Partner with Solution Providers, Not Product Resellers
    Small businesses need direction and insight to navigate through an increasingly complicated maze of technology options offered for accelerating business growth and enhancing productivity. They do not need a network consultant or support firm that tries to promote products. Progent avoids conflicts of interest by not reselling any products. Progent provides services exclusively. This allows Progent to align technical support with the real interests of clients. Combining network consulting and product selling can result in a conflict where the proposed solution is built around a predetermined vendor instead of being driven by the true requirements of a client.

Get in Touch with Progent
In case your Billings, Montana business needs to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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