Billings, MT Remote Help from Certified Computer Network Troubleshooting Consultants
Progent's network technical support services can provide your Billings, MT business cost-effective and dependable support from enterprise-class computer experts. By providing IT support service when you require it, providing specialized knowledge for line-of-business applications, offering unique services such as automated network monitoring, and invoicing only for services you receive, Progent offers your Billings, Montana business an economical solution for maximizing the productivity of small office networks. If you have an onsite system, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations to create and support a robust and safe IT network and to benefit from fast availability of the seasoned support ordinarily available only to businesses who are able to afford a sizeable internal IT organization.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the skills of your in-house network support group. This can reduce expenses and help meet schedules for major projects such as software design and development, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer access to certified consultants to help your company to design and implement a sensible cloud computing strategy.

Core Practice Areas Supported by Progent for Businesses in Billings, Montana
Progent provides the support of certified consultants for all aspects of network technology found in small and midsize companies. Technologies serviced by Progent's consultants include:

Service Delivery Options for Billings, Montana Companies
Progent has a variety of options for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering computer support services is built on the Help Desk operational structure common to big IT groups. Progent's Help Desk Call Center Service Model promotes rapid response, thorough service documentation, dependable follow-up, and strict expense monitoring for a range of network support delivery alternatives that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software problems without the cost or delay of travel for onsite support calls. The experience of Progent's network consultants allows them to handle most network problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for new customers to address emergency network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out additional details concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's online service engineers to deliver small companies the best of both worlds: hands-on support technicians when you require them as well as the remote help of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The wait time for in-person support visits is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable support from a professional Help Desk Call Center with effective phone support, online troubleshooting tools, and enough technical depth for full escalation. Because smaller companies typically have limited IT budgets and can spare scant executive bandwidth for dealing with IT support tasks, Progent's Contact Center Services could be the most efficient way to ensure that business information networks stay up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to world-class consultants who can provide help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network protection engineering, fault tolerant network design, virtual server strategies, plus configuration, customization and support for business programs including financials, operations, reporting, CRM, and productivity packages. Progent can help with one-shot projects such as site moves and major software migrations, longer term projects like management reporting software programming and customization, database application programming and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network administration, or emergency services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and MS SQL in order to provide small businesses with greater degrees of reliability, security, and recoverability than is feasible using the type of internal data center that is practical for the majority of small organizations. Because Progent uses the same facilities that host the gear of some of the planet's largest IT organizations, Progent can eliminate the expense of creating and maintaining the infrastructure needed for world-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also see to it that patches and service packs stay updated, protection and efficiency is constantly tracked, and systems and data files are consistently archived and available for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the top degree of dependability and expandability but that is also simple for clients to migrate to another support provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that permit businesses with multi-vendor networks to save significantly on the expense of hardware, infrastructure maintenance, and network administration while achieving world-class dependability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can support the mixed- OS and non- standardized environments common with small businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtualized system is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote consulting to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Billings, Montana Small Businesses
Progent's size, breadth of technical skill, and experience with corporate network support allow small businesses to sidestep the problems related to over reliance on small support organizations or independent engineers.

Working with Progent enables your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT support, smaller companies sometimes depend excessively on individual engineers. Although freelance support engineers carry lower expenses than larger IT service organizations and can afford to bill apparently smaller fees, they are often too overworked to react rapidly to urgent problems. If a freelance consultant is busy with different client, ill, on travelling, or in training, the lack of backup staff may force your business to go without assistance during an emergency. The more your company grows, system downtime or problems with critical applications become more expensive. The money you believed you were saving on an independent consultant can evaporate quickly due to lower output. Also, when freelance consultants encounter unfamiliar problems, the lack of a big consulting group to count on for advice forces them to learn on the job while your organization winds up footing the costs for their continuing education.

  • Have Access to Certified Professionals in Complex IT Solutions
    The majority of smaller service firms or independent engineers specializing in small company network consulting may excel at providing connect-the-dots solutions but don't have the seasoning to deal cost-effectively with complicated IT infrastructures that have a variety of operating systems, numerous offices, Voice over IP implementations, remote workers, interconnected accounting and analytical software, eCommerce, and custom business software. Progent's experience with worldwide enterprises and Progent's extensive team of experts can benefit your business because big-company networks are characteristically complicated, support issues require thorough understanding of in numerous technical disciplines, and reaching an acceptable level of robustness, availability, and protection calls for enterprise-tested best practices.

  • Build a Firm Basis for Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Without a strong architecture, a series of improvised fixes often get thrown on top of a weak foundation. As a company evolves, reliability and scalability problems can hinder the productivity of the organization. These environments need proper assessment, smart business planning, and broad-based experience to migrate to an IT infrastructure that can act as the solid foundation to handle current business needs and support future expansion.

  • Team with Solution Consultants, Not Product Vendors
    Smaller companies require direction and education to work through an increasingly complex maze of technology options available for accelerating business growth and improving efficiency. They do not need an IT engineer or service firm that tries to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides consulting and services exclusively. This allows Progent to match technical services with the real needs of customers. Combining network consulting and product reselling can lead to a situation where the proposed solution is based on a preselected vendor instead of being driven by the actual needs of a client.

Contact Progent
If your Billings, Montana business wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Help
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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