World-class Online Consulting and Support Expertise for BlackBerry Environments
RIM BlackBerry Remote Configuration AssistanceSafe and uninterrupted connectivity from handheld devices to messaging systems like Exchange Server, IBM Lotus Domino, or Groupwise has become a strategic requirement for businesses of any type who wish to optimize competitiveness. RIM's BlackBerry devices and the BlackBerry Enterprise Server are some of the premiere technologies for enabling and managing wireless communications. But, maintaining efficient BlackBerry environments has become complex because of the sophisticated mechanisms that exist to fulfill the requirement for world-class protection and fault tolerance. Progent's BlackBerry qualified consultants are experienced at providing remote consulting and support services for BlackBerry environments, reducing service costs and taking care of problems more quickly than is possible with conventional on-site service providers.

Progent has a seasoned group of online engineers certified to maintain IT system that include products from all major vendors. (Refer to industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE engineers can help your company to manage challenging issues with your infrastructure. Progent's Apple qualified specialists can assist your business to interface Macintosh computers with your wireless connectivity environment and can provide expertise with Apple iPhone integration. Progent's Linux engineers can offer assistance in managing servers based on various versions of Linux such as RedHat Linux, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo. This breadth of expertise allows Progent to act as a one-stop source for consulting consulting required in multi-vendor environments and avoids the finger-pointing that small companies often confront when trying to find computer support.

Progent's network security engineers have been awarded top security certifications such as CISM and Information System Security Architecture Professional (ISSAP). Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include a pair of ultra-affordable security inventory scanning service packages that enable small companies to receive an independent network security assessment from a Progent security consultant to uncover potential weaknesses in the security profile you expose inside and outside your security perimeter.

Integration Expertise for BlackBerry BES Server
BlackBerry Enterprise Server streamlines management and support of RIM BlackBerry devices, offering a centralized solution for controlling key jobs like device deployment, upgrades, and deactivation while also providing a solid infrastructure for security and fault tolerance. BlackBerry BES Server delivers seamless communication between Exchange, Groupwise, or Lotus Domino messaging platforms and BlackBerry handsets and allows remote synchronization.

BlackBerry BES Server Troubleshooting Support

BES Server offers a wealth of data protection options starting with automatic data encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in adjusting degrees of security to meet the specific needs of your company's network. Progent's BlackBerry certified consultants can assist you to choose advanced security functions and enable them remotely. Samples of these wirelessly configurable security settings are:

  • Disable a smartphone
  • Erase data from a missing device
  • Disable Bluetooth
  • Activate internal defenses against malware

BES Server also offers versatility in determining mechanisms to prevent users from loading or executing unsecure or unauthorized code. Progent can assist you to choose blocking processes such as:

  • List precisely which programs are permitted on the device
  • Prevent third-party applications from allocating non-volatile memory on the smartphone
  • Select what resources third-party software can access on the BlackBerry smartphone
  • Restrict the kinds of access third-party programs running on the BlackBerry smartphone can establish
  • Prevent all third-party software from being loaded or executed on the smartphone

Progent's Online BlackBerry-Qualified Support is Quick and Economical
For businesses in Birmingham, Alabama who need fast and economical access to an authorized BlackBerry support expert, Progent offers efficient remote help from a veteran support team who have delivered IT solutions to companies in every state in the country. (See Progent's client testimonials.)

Online consulting services eliminates travel costs and lets engineers fix technical issues quickly, allowing you to minimize wasted productivity. Progent's BlackBerry specialists have been awarded accreditations in all BlackBerry solutions and offer professional help in fields such as resolving synchronization problems, setting up BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant network architecture for BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical tasks including resolving enterprise activation problems, adding and removing BlackBerry smartphone clients, activating passwords, implementing wireless software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry-certified consultants can also help you to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES system and help your company to select and install appropriate security options.

Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry-certified engineer offers expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to add and remove BlackBerry device users on Microsoft Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, manage Exchange Server data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and document a wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology requirements assessment, system architecture, deployment planning and implementation, performance tuning, configuration of a fault-tolerant environment, information backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to design a mobile wireless system that meets your IT budget and supports your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to accommodate a BlackBerry Enterprise Server, help you to decide which administration model and physical components meet your requirements, and evaluate your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices concerning alternatives for software versions, server hardware and storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry expert can help your company to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-qualified security engineers to perform network-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry solution.

Contact Progent for Assistance from a BlackBerry-Qualified Expert
To ask Progent about engineering help for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.

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