Consulting and Technical Support Services for RIM BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile PDAs from Research in Motion are one of today’s most popular solutions for maintaining mobile connectivity to messaging, scheduling, web programs, and other critical business data. As the sophistication of small company networks has expanded, and as the demand for world-class security, dependability, and disaster recovery has become the standard for companies regardless of size, successful deployment and support of BlackBerry technology has become more difficult. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small businesses frequently turn to outside support professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry environments economically and effectively, eliminating the need for an internal BlackBerry solutions expert and lowering the cost and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, combined with Progent's efficient online support model, provides small businesses an economical solution for integrating BlackBerry technology seamlessly into their information network.

Progent's engineers can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and email systems function efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft software, configure easy-to-use management tools to enable you to monitor and control BlackBerry devices throughout your company, define security policies that make sense for your company, customize wireless applications, and make sure that your IT network architecture is properly designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored rapidly and safely.

Consulting Help for BlackBerry Enterprise Server
BlackBerry BES Server streamlines management and maintenance of RIM BlackBerry wireless handsets, providing a single solution for controlling critical tasks like smartphone installation, updates, and deactivation and also providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry users and supports over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BlackBerry BES Server provides a variety of data protection capabilities beginning with automatic data encryption of information sent between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits excellent versatility in selecting degrees of security to match the special needs of your mobile network. Progent's BlackBerry authorized consultants can assist you to select powerful security features and enable them remotely. Examples of these over-the-air selectable security features are:

  • Disable a BlackBerry smartphone
  • Erase data from a misplaced or stolen smartphone
  • Disable Bluetooth
  • Activate internal protection against malware

BlackBerry BES Server also offers versatility in determining ways to keep BlackBerry users from installing or running unsafe or prohibited code. Progent can assist you to select blocking processes such as:

  • List precisely which applications are permitted on the device
  • Block third-party applications from using non-volatile storage on the BlackBerry smartphone
  • Select what resources external programs can access on the smartphone
  • Restrict the types of access third-party programs running on the smartphone can establish
  • Block all third-party applications from being loaded or executed on the smartphone

Professional RIM BlackBerry Consulting and Technical Services Offered Online from Progent
Progent's authorized RIM BlackBerry support specialists are accessible by phone to provide expert assistance to businesses in the Birmingham region or anywhere in the state of Alabama. Progent's experienced remote technical support team has helped IT organizations solve computer issues and reduce support costs in each state in the country and built a large base of loyal customers. (See Progent's customer testimonials.)

Progent offers online help for a wide array of technologies related to RIM BlackBerry products such as wireless synchronization, integration with Exchange Server, managing BlackBerry Enterprise Server (BES), and improving wireless security. Important RIM BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can help you to carry out basic technical functions such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned experts can also assist you to resolve a wide range of issues associated with synchronization, device detection, email consistency, web access, mobile connectivity, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a top innovator in delivering countrywide online support for small business networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless technical support expenses at a minimum and, by handling issues promptly, improves the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry expert can show you how to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical procedures such as troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone users, activating passwords, configuring over-the-air software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry consultants can also help you to use administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and assist your company to select and implement sensible security options.

Progent's certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Exchange Server. Progent's BlackBerry-certified consultant has expertise in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry device users on Exchange Server and Microsoft Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and manage storage groups, apply permissions, set up the MDS and IM, install push and pull access control lists, manage Exchange Server data flow, generate, update, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and document a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry include business and technology needs assessment, system architecture, roll-out strategy and execution, performance optimization, configuration of a high-availability environment, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to design a wireless system that fits within your IT budget and aligns with your business strategy. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to support a BlackBerry BES Server, assist your organization to determine which administration model and physical components meet your requirements, and evaluate your messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed choices about options for software versions, processors and mass storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry-certified consultant can help your company to select and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to perform network-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry solution.

Call or Email Progent to Get Assistance from a BlackBerry-Qualified Specialist
If you wish to ask Progent about engineering assistance for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.
















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