Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile smartphones were once one of the most popular solutions for maintaining mobile connectivity to messaging, calendars, web-based programs, and other vital business information. Progent offers Birmingham, Alabama businesses support from BlackBerry-certified professionals who can help businesses to manage their BlackBerry environments or migrate efficiently to a more popular smartphone platform.

As the complexity of small company networks has increased, and as the need for enterprise-class protection, dependability, and disaster recovery has become the norm for organizations of any size, successful integration and maintenance of BlackBerry technology has grown more difficult. To address areas like security, business continuity, and synchronization of BlackBerry PDAs with a variety of email systems and shared databases, small businesses often resort to outside support professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can help small organizations to plan, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, dispensing with the necessity for an in-house BlackBerry technology expert and lowering the expense and hassle of maintaining mobile work groups. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, combined with Progent's proven remote service delivery model, provides small companies a budget-friendly alternative for integrating BlackBerry products productively into their business information network.

Progent's engineers can help your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and email systems operate efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to enable you to monitor and control BlackBerry devices throughout your company, define security policies that are right for your business, customize wireless applications, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your regular backup processes in order that it can be restored quickly and safely.

Integration Services for BlackBerry Enterprise Server
BlackBerry BES Server streamlines administration and support of BlackBerry devices, offering a single solution for controlling key tasks like smartphone installation, updates, and deactivation and also providing a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server supports seamless integration between Microsoft Exchange Server, Groupwise, or Lotus Domino messaging servers and BlackBerry smartphones and allows wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BlackBerry BES Server provides a wealth of data protection options beginning with automatic data encryption of information transmitted between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits great flexibility in selecting degrees of protection to match the specific requirements of your company's network. Progent's BlackBerry authorized consultants can assist you to select advanced security features and enable them wirelessly. Samples of these over-the-air configurable security settings include:

  • Lock down a device
  • Wipe data from a missing or stolen BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Enable built-in protection against malicious attacks

BlackBerry BES Server also provides versatility in determining ways to keep users from installing or running unsecure or unauthorized code. Progent can help you to choose protective techniques like:

  • List exactly which applications are allowed on the device
  • Block external applications from using persistent storage on the BlackBerry smartphone
  • Determine what functions external software can access on the BlackBerry smartphone
  • Restrict the types of access third-party programs running on the smartphone can establish
  • Block all third-party programs from being loaded or executed on the device

Some Ways That Progent Can Assist Your Business to Manage and Support Your BlackBerry Solution
Progent can provide a seasoned engineer who has been awarded accreditations from RIM in all key facets of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization issues to architecting mobile productivity solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to carry out basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, modifying user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's certified service professionals can also help you to resolve a wide array of issues concerning synchronization, device recognition, messaging reconciliation, web browsing, wireless connections, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote consulting services for small office IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry technical support costs at a minimum and, by resolving issues promptly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks including troubleshooting enterprise activation problems, registering and deleting BlackBerry device users, setting activation passwords, implementing over-the-air program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry engineers can also show you how to use management software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using wireless LANs for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and assist you to select and install sensible security options.

Progent's certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified engineer has expertise in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to add and remove BlackBerry device users on Exchange Server and Windows Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and maintain storage groups, configure permissions, install the MDS and Instant Messaging, implement access control lists, manage Exchange Server data flow, create, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, repair, and produce documentation for a wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and network requirements analysis, system design, installation planning and execution, performance tuning, design of a high-availability environment, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to design a wireless system that fits within your information technology budget and supports your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which administration approach and equipment match your needs, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make smart choices concerning options for software versions, processors and mass storage, network architecture, and application configuration.

To maximize network security, Progent's BlackBerry-certified consultant can help you to select and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to perform network-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry environment.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Expert
In order to contact Progent about professional help for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.
















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