Introduction to Progent's Support Expertise for BlackBerry Solutions
BlackBerry Consulting ExpertiseWireless access to email, contacts, schedules, and web applications has become a vital feature of information systems for companies of any size. RIM BlackBerry handhelds are some of the most popular solutions for achieving location-independent communications. However the infrastructure needed to accommodate RIM BlackBerry handhelds has become significantly more sophisticated as the demand for high availability and and air-tight security has increased. Progent's BlackBerry certified consultants focus in delivering small businesses world-class IT support and troubleshooting services that are affordable and effective.

Being a Microsoft Gold certified Partner with more than a decade of experience working with Microsoft Exchange Server, Progent can provide in-depth expertise for incorporating RIM BlackBerry and Microsoft products by offering services like Microsoft Exchange 2010 consulting as well as by delivering complementary support services like Microsoft Lync Server integration and Microsoft Office Communications Server support to manage IM and Presence. Progent's MS SQL 2016 consultants and MS SQL Server 2014 consultants can set up and troubleshoot your SQL system to work optimally with BES Server, and Progent's MS System Center Data Protection Manager experts can assist you to develop backup and recovery processes to guard your data and reduce productivity loss in the event of a breakdown of your messaging system.

Progent also maintains a staff of Cisco qualified CCIE network consultants who are available online to provide advanced assistance for architecting and troubleshooting your network so it supports your BlackBerry solution with a high degree of resilience, expandability, protection, and maintainability. CCIEs are elite networking professionals who earn this prestigious certification only as a result of thorough testing by Cisco. CCIEs are able to handle the most complex issues associated with network planning, configuration, repair, and service.

Integration Expertise for BlackBerry BES Server
RIM's high-end platform for managing large groups of BlackBerry devices is the BlackBerry BES Server. This powerful tool enables Microsoft Exchange Server, Lotus, or Groupwise users to transmit and receive messages that are encrypted during transit to provide maximum data protection. BlackBerry BES Server also simplifies a broad variety of critical administrative jobs that span from smartphone deployment and upgrades to wireless security and high availability.

RIM BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-qualified engineers can show you how to utilize BlackBerry Enterprise Server to perform routine jobs such as:

  • Deploy and manage applications
  • Plan device, program, and policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Manage client configurations with BES Server's vast selection of policies

Progent's BlackBerry-qualified consultants can also help you to use BlackBerry BES Server to perform important procedures not supported by the less advanced BlackBerry BES Server Express. These tasks include:

  • Set up and support BlackBerry's fault-tolerant infrastructure using VMware
  • Install BlackBerry smartphones wirelessly
  • Establish specialized administration roles
  • Monitor and report on the health of your solution

Expert BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are accessible online to deliver expert technical help to businesses in the Birmingham region or anywhere in the state of Alabama. Progent's experienced remote consulting experts have helped IT organizations solve network issues and reduce IT service costs in each state in the country and established a substantial following of satisfied customers. (See Progent's customer testimonials.)

Progent can provide online assistance for a wide selection of technologies associated with BlackBerry products such as wireless synchronization, integration with Microsoft Exchange, managing BlackBerry BES Server, and improving mobile security. Important RIM BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to perform basic technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned experts can also help your company to resolve a broad array of issues concerning synchronization, device recognition, messaging reconciliation, web browsing, mobile connections, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a leader in delivering countrywide online help for small company IT networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile technical support expenses at a minimum and, by handling issues promptly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry expert can assist you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important tasks such as troubleshooting enterprise activation issues, adding and removing BlackBerry device clients, activating passwords, implementing wireless software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry consultants can also assist you to operate management tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and help your company to select and install appropriate security configurations.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Exchange Server.

Call or Email Progent for Help from a RIM BlackBerry-Qualified Expert
To ask Progent about professional assistance for BlackBerry wireless integration, phone 1-800-993-9400 or refer to Contact Progent.
















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