Overview of Progent's Support Expertise for BlackBerry Solutions
RIM BlackBerry Consulting and Support HelpMobile connectivity to email, address books, calendars, and the web is a vital feature of information systems for companies of any type. RIM BlackBerry smartphones are some of the most popular solutions for achieving anywhere, anytime communications. But the network architecture needed to support BlackBerry handhelds has become steadily more sophisticated as the pressure fault tolerance and and air-tight security has increased. Progent's RIM certified consultants specialize in delivering small businesses world-class network support and technical services that are affordable and effective.

Being a Microsoft Gold certified Partner with years of experience working with Exchange Server, Progent's consultants can provide in-depth assistance in incorporating BlackBerry and Microsoft products by delivering support services such as Microsoft Exchange 2010 Server consulting and by delivering related support services like Microsoft Lync Server 2010 integration and MS Office Communications Server support to manage Instant Messaging and Presence. Progent's MS SQL 2016 consultants and MS SQL Server 2014 experts can set up and troubleshoot your SQL system to operate optimally with BlackBerry Enterprise Server (BES), and Progent's Microsoft System Center Data Protection Manager experts can help your company to develop archiving and recovery processes to preserve your data and minimize productivity loss in the event of a crash of your messaging system.

Progent also maintains a staff of Cisco qualified CCIE network engineers who are accessible remotely to offer advanced assistance for designing and repairing your company's network so that it accommodates your BlackBerry solution with a high degree of fault tolerance, scalability, protection, and manageability. Cisco Certified Internetwork Experts are recognized networking gurus who are awarded this top-level status only after strenuous testing by Cisco. CCIEs are able to handle even the most intractable issues surrounding network design, configuration, troubleshooting, and service.

BlackBerry Enterprise Server Consulting and Technical Help
The BlackBerry Enterprise Server (BES) offers businesses a centralized and safe source for integrating BlackBerry smartphones into their messaging, groupware, and application environment. BlackBerry BES Server allows wireless BlackBerry clients to access Microsoft Exchange, Lotus, or Groupwise email and to synchronize BlackBerry devices with workstations to ensure up-to-date information for collaborative programs such a schedules, contact lists, tasks, instant messaging, and custom business software. Thanks to BlackBerry Enterprise Server support for Microsoft Exchange, users with BlackBerry smartphones have push-based connectivity with Exchange messages as well as to IM-capable applications through Microsoft Live Communications Server and Lync Server 2010 integration.

BlackBerry Enterprise Server Support Services

Progent's BlackBerry-qualified engineers can help you plan, implement, and troubleshoot BlackBerry Enterprise Server so you can maximize the efficiency of BlackBerry clients, simplify the management of a BlackBerry solution, and reduce the expense of supporting a mobile workforce.

Professional BlackBerry Technical Support Available Online from Progent
Progent's authorized BlackBerry engineers are accessible online to provide expert technical help to businesses in the Birmingham region or throughout the state of Alabama. Progent's experienced remote consulting experts have helped businesses solve network problems and cut IT service expenses in each state in the U.S. and established a large base of satisfied clients. (Refer to Progent's client testimonials.)

Progent can provide online help for a wide selection of issues associated with BlackBerry products including wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and improving mobile security. Major RIM BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks such as resolving enterprise activation issues, adding and removing BlackBerry smartphone clients, setting activation passwords, configuring wireless program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry consultants can also help you to use administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry BES system and assist your company to select and install appropriate security options.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange Server infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and maintaining one or several BlackBerry BES Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry-certified consultant has expertise in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to add and delete BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, install, test, troubleshoot, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and network needs analysis, solution design, installation planning and implementation, performance optimization, design of a fault-tolerant environment, information backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to create a mobile wireless system that fits within your IT budget and aligns with your business strategy. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which management approach and hardware products match your needs, and analyze your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make smart decisions about alternatives for software editions, processors and storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry-certified expert can assist your company to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to run company-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Qualified Professional
To ask Progent about technical assistance for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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