Fast Online Technical Support for Birmingham Computer Networks
Fast Online Consulting for Birmingham NetworksFor organizations in Birmingham or anywhere in the state of Alabama, Progent offers online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the practical background and have access to the advanced technology necessary to solve the majority of network problems rapidly. This reduces direct costs because solutions accumulate minimal billable minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization saves even more in incidental expenses by reducing or avoiding network outages and associated losses resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is particularly important in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for online support is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged just for the services that you receive. Unlike many online support organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from situations where speedy. minor fixes manage to turn into major tabs. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized technologies and field-tested processes which permit the highest level of efficiency for remote engineering help and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's remote service group to communicate with your company's network without breaching corporate security.

Progent's powerful service database system includes thorough documentation of all service that Progent's customers have received. Progent's authorized consultants have access to the details of services rendered to each client by any consultant. This archive of problems and solutions is stored as a conveniently exploitable internal database that enables Progent's remote technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft make available other massive technical databases and permit fast response from vendors' internal support staff so Progent's online service specialists are able to come up with optimal resolutions quickly.

Online support available from Progent to companies in Birmingham and anywhere in the state of Alabama include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness to block or recover rapidly from a ransomware attack. Progent will work with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are well suited for companies who don't have the resources to assemble and manage an internal Call Center but who need fast access to a reliable Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a transparent extension of your current Help Desk team. Progent's Virtual Call Center can serve as a an escalation resource to handle complex computer system problems, or be available in overflow instances when your other service providers are swamped.

    Progent's Help Desk staff of veteran information technology professionals offers your clients in Birmingham or anywhere in the state of Alabama instant contact with a reliable network service resource with extensive background offering telephone-based help and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk perception as a crucial contributor to company productivity, and Progent's policy is to resolve instead of merely report IT problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Team can supply remote and in-depth consulting expertise and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Birmingham, or anywhere in the state of Alabama, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive and automated. By anticipating emerging issues before they grow into crashes, remote monitoring can avoid inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments that incorporate a variety of platforms.
How Your Birmingham Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Birmingham or anywhere in the state of Alabama, Progent's phone-based network support specialists are ready to provide effective and economical system support the moment your business needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Birmingham organization works with a regular freelance consultant or employs an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the experience to address unexpected network crises or particularly complicated integration projects.

Benefits of Progent's IT Support for Companies in Birmingham
Progent's remote IT consulting services allow your Birmingham business to realize the benefits of immediate, enterprise-class IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater business worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site support resources
    For most organizations in Birmingham and throughout Alabama, nearby computer support providers, whether made up of outside consultants or a full-time IT staff, can take care of typical network problems. However, IT crises might occur when your regular resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your local support people. In these cases, Progent's online support professionals give you an easy, fast, and budget-friendly way to augment your local resources and to convey useful knowledge to improve your ability to deal with downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller businesses often rely on independent freelance service providers. While freelance consultants have less internal costs than big support firms and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of backup personnel may force your business to go without assistance during an emergency. As your company expands, network downtime and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of reserve support experts to make sure your network stays up and running.

  • Create a Solid Basis for Smooth Growth
    Organizations typically begin with an IT system implemented on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get piled on top of a shaky foundation. When a network grows, reliability and scalability issues can impede the success of the business. These badly built systems require proper analysis, smart long-term planning, and broad-based IT knowledge to evolve to a network infrastructure that can provide the solid foundation to handle critical business demands and facilitate future growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller companies need advice and technical training to navigate through an increasingly complex maze of technology alternatives available for promoting business success and improving productivity. Businesses do not need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to align IT expertise with the best interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.















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