Fast and Affordable Remote Help for Birmingham Computer Systems
Immediate Remote Support for Birmingham SystemsFor organizations in Birmingham or anywhere in the state of Alabama, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the services of CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent value because they possess the real-world background and have access to the advanced tools required to solve most information system issues quickly. This lowers immediate costs because service calls require fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company saves even more with indirect costs by minimizing or avoiding system outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is particularly important for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you receive. Unlike many remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from scenarios where speedy. minor fixes manage to turn into major tabs. Progent's penchant for disposing of technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized tools and field-tested methodologies that promote the maximum level of efficiency for remote engineering help and troubleshooting for computer systems of any size. Progent provides safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to communicate with your company's network without breaching system security.

Progent's advanced service reporting application includes extensive documentation for all service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of assistance provided to every customer by every Progent engineer. This database of problems and fixes is structured as an easily exploitable proprietary knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft make available other massive technical knowledge bases and permit quick response from manufacturers' internal support staff so Progent's online consulting experts are able to arrive at the best solutions quickly.

Remote support offered by Progent to customers in Birmingham and anywhere in the state of Alabama include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to execute critical projects economically and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for companies who lack the resources to build and maintain an internal Help Desk but who need fast response from a dependable Help Desk with professional phone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk consulting support can guide you in building an efficient new Help Desk Call Center or revamping your existing organization, identifying or customizing Help Desk Call Center software products to meet the particular needs of your company, or providing temporary online personnel to supplement your existing Call Center group during demanding scenarios like software transitions, mass updates, or rolling out brand new applications.

    Progent's Call Center staff of seasoned information technology experts offers your computer users in Birmingham or anywhere in the state of Alabama rapid contact with a large network service group with extensive background providing phone help and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of business success, and Progent's policy is to fix and not simply record IT problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team provides phone-based advanced consulting expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Birmingham, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your environment so that your network support is proactive and automated. By anticipating possible issues before they evolve into downtime, system monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems that incorporate multiple operating systems.
How Your Birmingham Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Birmingham or throughout the state of Alabama, Progent's phone-based computer support specialists can deliver effective and cost-effective IT help whenever your organization needs it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to solve computer problems rapidly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Birmingham business works with a local independent consultant or maintains a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft certified engineers can offer an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to resolve unexpected network crises or particularly challenging integration problems.

Features of Progent's Online Computer Services for Birmingham
Progent's online help, Internet-based repair, network security expertise, and network management services give companies in Birmingham or anywhere in the state of Alabama unparalleled leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your organization world class IT support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT experience, refined remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Range of Server Platforms
    Progent offers world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 R2 migration, Windows 2003 Server upgrades, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Exchange Server 2003 migration, plus SQL Server 2017 migration, Microsoft SQL Server 2016 upgrades, SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to focus on providing high-value skills where Progent has little competition. Companies who utilize familiar freelance consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock system tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.















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