Fast Remote Troubleshooting for Birmingham Networks
Immediate Online Technical Support for Birmingham NetworksFor businesses in Birmingham or anywhere in Alabama, Progent offers remote support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, plus the services of CISA and CISSP-certified security engineers to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent leverage due to the fact that they possess the practical experience and have access to the advanced tools necessary to solve most information system issues quickly. Efficient support reduces immediate expenses because solutions require minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company saves even more with incidental costs by reducing or avoiding network outages and related costs stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive online consulting experience is particularly valuable for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you actually get. In contrast to many remote support companies, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where fast repairs somehow turn into large invoices. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized technologies and proven processes which permit the highest level of efficiency for online engineering help and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's remote service group to interface to your company's system remotely without compromising corporate security.

Progent's sophisticated service reporting application includes comprehensive documentation of all service that Progent's customers have received. Progent's team engineers have the benefit of the records of all help provided to every customer by any engineer. This database of problems and responses is stored as a quickly exploitable support database that permits Progent's remote support experts to share their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's online consulting experts are able to find the best resolutions quickly.

Remote support provided by Progent to clients in Birmingham and anywhere in the state of Alabama include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading corporations. The ProSight series of outsourced network management services addresses all key facets of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover quickly from a ransomware attack. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the resources to create an in-house Help Desk but who require quick response from a reliable Help Desk with proficient telephone support as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless addition to your established Help Desk resources. Progent's Virtual Help Desk can serve as a an escalation resource to resolve the most difficult technical issues, or be available in those instances when your regular service providers are overwhelmed.

    Progent's Call Center staff of seasoned information technology consultants offers your clients in Birmingham or anywhere in the state of Alabama immediate assistance from a dependable network service group with substantial background offering telephone-based help and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a significant contributor to business success, and Progent's aim is to solve rather than merely annotate network problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Team can supply online and in-depth engineering expertise and training in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Birmingham, or anywhere in the state of Alabama, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By uncovering potential problems before they result in network outages, proactive monitoring can head off inconvenient and costly network crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks powered by a combination of operating systems.
How Your Birmingham Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Birmingham or anywhere in the state of Alabama, Progent's phone-based network support specialists are ready to provide effective and economical IT support the moment your business requires it. More than 15 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your Birmingham company deals with a regular independent support technician or employs an in-house IT staff that know how to handle typical network issues, Progentís Microsoft certified consultants can still provide a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to fix unexpected system crises or particularly complex integration problems.

Advantages of Progent's Network Help for Businesses in Birmingham
Progent's remote network troubleshooting services enable your Birmingham company to have the advantages of immediate, enterprise-level network support without the cost of maintaining a full-time IT organization. Your network will acquire added business value by being more available, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most organizations in Birmingham or anywhere in Alabama, local computer service resources, whether consisting of freelance consultants or an in-house IT staff, can take care of the majority of network issues. On the other hand, major troubles might spring up when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support technicians. In these cases, Progent's on-call service professionals provide an easy, quick, and budget-friendly solution to augment your local resources and to transfer useful knowledge to increase your capability to handle future issues locally.

  • Less Dependence on Individual Consultants
    For network support, smaller companies often depend on independent freelance service providers. While freelance service people carry smaller internal costs than big support firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of backup help may require your business to wait for help during an emergency. As your company grows, system unavailability and problems with critical applications become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of reserve support experts to insure your IT system remains available.

  • Create a Scalable Foundation for Smooth Growth
    Companies often begin with an information system created on a shoestring budget. Without a scalable framework, slap-dash fixes can get piled onto a weak foundation. When a network grows, reliability and expandability problems can impede the success of the business. Such badly designed systems need proper analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a system architecture that can offer the solid foundation to handle critical business demands and facilitate downstream growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller companies require guidance and technical education to navigate through an increasingly complex maze of technology options capable of accelerating business success and enhancing productivity. They hardly need a computer consultant who is motivated to resell a certain vendor's products. Network support and product sales can lead to a situation where the proposed solution is designed around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the real needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT expertise, refined support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Entire Range of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help by the minute. Consequently, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during normal working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by every staff member to every customer. The practice of documenting and organizing support activity allows more efficient support and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.















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