Immediate Online Help for Birmingham Computer Networks
Fast Phone Technical Support for Birmingham NetworksFor organizations in Birmingham or anywhere in the state of Alabama, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage because they have the practical background and have access to the sophisticated technology required to solve most network problems rapidly. This reduces immediate costs since solutions use up fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company benefits additionally in indirect costs by minimizing or avoiding network outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support experience is particularly valuable in environments that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online service companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid situations where speedy. minor repairs somehow end up as major tabs. Progent's skill at disposing of problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested methodologies which promote the highest degree of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to connect to your computer system remotely without violating system security.

Progent's proven technical support database application keeps extensive documentation for the support that Progent's clients have received. Progent's team consultants have access to the records of all help rendered to each customer by every engineer. This history of trouble tickets and solutions is structured as a readily searchable support database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's extensive list of certifications and formal relationships with major industry leaders such as Cisco and Microsoft open up additional extensive support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's remote service specialists can determine the best resolutions promptly.

Online technical services available from Progent to businesses in Birmingham and anywhere in the state of Alabama include:

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's special remote engineering services include:
  • Help Desk Expertise
    Progent's Help Desk service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who don't have the money or time to create an in-house Help Desk Call Center but who require fast response from a dependable Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk consulting services can aid you in building an effective new Call Center or revamping your current one, selecting or enhancing Help Desk Call Center application software to meet the unique demands of your business, or providing occasional online staff to work with your internal Help Desk group to deal with high-demand situations like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced network consultants gives your computer users in Birmingham or anywhere in the state of Alabama immediate access to a dependable support group with years of background offering phone support and remote troubleshooting for networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's intent is to fix instead of just track IT problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers online advanced consulting support and education in specific application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom development, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and Office Excel. To find out additional information concerning Progent's consulting, programming, and training services, visit Progent's Business Application Experts Team.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like IPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Birmingham, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so your computer maintenance is proactive rather than reactive. By exposing potential problems before they grow into network outages, proactive monitoring can head off inconvenient and costly service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows systems, or networks that support multiple platforms.
How Your Birmingham Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Mac OS X, or Linux networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Birmingham or anywhere in the state of Alabama, Progent's phone-based computer support specialists can provide professional and affordable system support the instant your organization has to have it. Long experience delivering remote technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair computer problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Birmingham company has a local freelance support technician or employs an in-house IT staff that can deal with the majority of computer issues, Progent’s Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to solve sudden system emergencies or especially challenging integration problems.

Features of Progent's Remote Computer Support for Birmingham
Progent's online support, Internet-based troubleshooting, network security expertise, and system management services give businesses in Birmingham or anywhere in the state of Alabama unparalleled leverage for your IT budget. Whether you need occasional telephone help and remote network repair or ongoing Help Desk outsourcing services and system management, Progent's experts can provide your organization world class network support while permitting you to eliminate the cost and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of IT knowledge, refined remote support software, and understanding of enterprise networking allow companies to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Complete Family of Server Platforms
    Progent offers in-depth support for Microsoft’s popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 R2 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be forced to allow less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by each consultant to each client. The practice of detailing and archiving service activity allows more efficient support and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who won’t release vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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