Fast and Affordable Remote Troubleshooting for Birmingham Computer Systems
Urgent Online Support for Birmingham NetworksFor businesses in Birmingham or anywhere in Alabama, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent value due to the fact that they have the real-world experience and have access to the advanced technology necessary to solve most network issues quickly. This lowers immediate costs because solutions accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect expenses by reducing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is especially helpful for businesses that rely on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for online support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are billed just for the support that you actually get. In contrast to many remote support firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast repairs somehow turn into large bills. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and field-proven methodologies which promote the highest level of efficiency for remote consulting and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to connect to your computer system without compromising system security.

Progent's proven customer support reporting application stores thorough histories for all service that Progent's customers have received. Progent's team engineers have the benefit of the history of support provided to every Progent customer by any Progent engineer. This history of trouble tickets and resolutions is structured as an easily exploitable proprietary knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft open up other massive technical support knowledge bases and permit fast access to vendors' internal product engineers so Progent's remote consulting experts are able to come up with optimal solutions quickly.

Remote technical support services available from Progent to businesses in Birmingham and anywhere in the state of Alabama include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same advanced technology used by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight Systems Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight Systems Watch server and desktop management consulting.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for organizations who lack the resources to create an in-house Help Desk but who need fast communication with a dependable Call Center with proficient phone assistance plus the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is intended for larger businesses and operates as a transparent addition to your established Call Center team. Progent's Virtual Help Desk can operate as a an escalation option to handle the toughest computer system challenges, or be ready in those circumstances when your regular service providers are too busy.

    Progent's Call Center team of seasoned network consultants gives your computer users in Birmingham or anywhere in the state of Alabama quick assistance from an effective technical support group with extensive experience delivering phone help and online troubleshooting for computer environments based on Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a significant driver of company efficiency, and Progent's aim is to resolve instead of merely annotate network issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers online and in-depth engineering expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including CRM, MS Project, Microsoft Office Word, and MS Excel. To find out more information about Progent's consulting, customization, and education services, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Birmingham, or anywhere in the state of Alabama, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your business so that your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into downtime, proactive monitoring can minimize disruptive and expensive service failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows environments, or systems powered by a combination of OS platforms.
How Your Birmingham Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Birmingham or throughout the state of Alabama, Progent's phone-based computer support engineers can deliver expert and cost-effective system help whenever your organization has to have it. Long experience providing online repair services has led to Microsoft Gold certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve computer problems rapidly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Birmingham company works with a regular independent support technician or employs a full time organization that can deal with day-to-day network problems, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to address unexpected network crises or particularly challenging integration problems.

Details of Progent's Online Network Support for Birmingham
Progent's online help, remote repair, network security consulting, and network administration services offer offices in Birmingham or throughout the state of Alabama the greatest leverage for your support budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk Call Center support and system administration, Progent's professionals can deliver your business world class network support while permitting you to eliminate the cost and hassle of carrying a large in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, depth of IT background, fine tuned remote support tools, and familiarity with corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry background, at the forefront of network service, executing a wide variety of IT projects for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support team. This guarantees that you get not only expert technical help, but also a support engineer with proven approaches for applying technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits by the minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Companies who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















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