Fast Remote Support for Birmingham Computer Systems
Urgent Phone Consulting for Birmingham SystemsFor companies in Birmingham or anywhere in the state of Alabama, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support experts offer excellent leverage because they possess the real-world background and are equipped with the advanced tools necessary to solve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions require minimal billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves additionally with incidental costs by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support expertise is particularly helpful in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for online support is structured to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike many online support firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate situations where quick solutions manage to turn into major bills. Progent's penchant for handling problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized technologies and field-proven processes that permit the highest level of efficiency for remote help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to communicate with your company's network remotely without breaching system security.

Progent's advanced service reporting system maintains thorough histories describing all service that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of assistance provided to every customer by every engineer. This archive of issues and responses is structured as a readily accessible internal knowledge base that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft make available other vast technical support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to arrive at optimal solutions in the least time.

Remote technical services available from Progent to companies in Birmingham and anywhere in the state of Alabama include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's top corporations. The ProSight line of network monitoring and management services covers all key areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Call Center support programs for organizations with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing services are well suited for companies who don't have the resources to assemble and manage an in-house Help Desk Call Center but who want quick communication with an efficient Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Call Center is designed for larger companies and serves as a seamless addition to your established Call Center organization. Progent's Virtual Call Center can operate as a an escalation resource for the toughest computer system issues, or be available in overflow instances when your regular support engineers are swamped.

    Progent's Help Desk team of veteran information technology experts provides your workers in Birmingham or anywhere in the state of Alabama quick contact with a reliable network service group with years of background delivering phone consulting and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a solid enabler of business performance, and Progent's aim is to solve rather than just record technical issues.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Team provides remote and in-depth consulting support and education in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Word, and Excel. To learn more information concerning Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Birmingham, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your computer support is proactive rather than reactive. By uncovering looming trouble spots before they cause downtime, system monitoring can ward off stressful and expensive network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows environments, or networks that support a combination of platforms.
How Your Birmingham Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft, Apple Mac, or Linux computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Birmingham or throughout the state of Alabama, Progent's online computer support specialists can deliver expert and affordable IT help the instant your company requires it. More than a decade of offering remote tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair IT problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Birmingham organization deals with a local independent consultant or employs a full time organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to address unexpected system crises or particularly challenging integration projects.

Details of Progent's Remote Computer Services for Birmingham
Progent's phone help, Internet-based repair, network security expertise, and network management services offer businesses in Birmingham or anywhere in the state of Alabama the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's experts can deliver your company world class network support while allowing you to avoid the expense and hassle of running a full-service in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of technical knowledge, refined support tools, and understanding of corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, at the forefront of network service, executing a wide variety of IT projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for services provided during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you will not be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has little competition. Businesses who utilize trusted independent service providers or who maintain internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service losses.
How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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