Remote Computer Network Support for Birmingham Small Business Computer Networks
For small organizations and new businesses in Birmingham or throughout the state of Alabama, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective system support the instant your business requires it. More than a decade of delivering remote repair services has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix computer problems rapidly while avoiding the expense and lost time associated with in-person support visits.
Even if your Birmingham company works with a local freelance support technician or maintains an in-house IT staff that know how to deal with typical network issues, Progent’s Microsoft and Cisco certified engineers offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to address unexpected system emergencies or particularly complex integration projects.
Features of Progent's Online Network Support for Birmingham
Progent's phone help, remote troubleshooting, system security consulting, and system administration services offer small businesses in Birmingham or anywhere in the state of Alabama the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's experts can deliver your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:
Immediate Phone Access to Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small businesses in Birmingham and is also ideal for customers in geographic regions of Alabama that lack consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a broad array of Microsoft support tools, service information, and continuing training.
By the Minute Rates to Reduce Expenses
Progent offers remote support on a minute-by-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for online help and requires no ongoing subscription fee. This keeps you from paying big bills for quick fixes.
Availability of Cisco Network Design Professionals
As a Registered Partner for Cisco, Progent can provide help from authorized professionals with expertise in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
Application Specialists Group
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange consulting, corporate security planning, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting expertise in critical application areas. Support available from the Application Experts Team covers:
By offering a full service one-stop resource for IT generalists and specialists, Progent can deliver timely, inexpensive, and thorough IT solutions that match the special needs of your business.
Sophisticated Remote Connectivity Tools
Protected remote connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it easier to produce fast fixes to problems that could otherwise demand a costly onsite service call. Effective online connectivity tools and experienced technicians together enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in offsite support and automated system analysis.
Support for Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
24-hour Service for Maximum System Availability
For small organizations with mission-critical applications, Progent can provide 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft's MOM platform, this offering can help produce high network uptime.
Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-constrained small businesses whose clients require instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
Benefits of Progent's Network Help for Small Businesses in Birmingham
Progent's online support services allow your City# small company to enjoy the benefits of immediate, enterprise-class network support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic value by being increasingly reliable, efficient, and secure. Benefits to your company include:
Convenient remote expansion of your on-site IT resources
For most small companies in Birmingham and throughout Alabama, local network service resources, whether represented by outside consultants or an in-house IT staff, can resolve the majority of technical problems. On the other hand, serious problems can occur when local resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local service technicians. In these cases, Progent's on-call service professionals give you an easy, fast, and budget-friendly way to augment your regular resources and to transfer useful information to improve your ability to handle downstream issues in-house.
Reduced Reliance on Freelance Service Providers
For network maintenance, small companies often depend on independent freelance service providers. Although independent consultants carry less overhead than larger service firms and can often charge lower rates, they are often overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback help may force your company to wait for help during an emergency. As your company expands, system unavailability and trouble with vital software become more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of backup service experts to insure your network stays up and running.
Build a Solid Basis for Smooth Growth
Small organizations often start with an information system created on a shoestring budget. Lacking a strong infrastructure, band-aid fixes often get piled on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the business. Such poorly designed systems need careful assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a system infrastructure that can deliver the solid foundation to handle critical business demands and simplify future growth.
Interact with Solution Providers Instead of Product Sellers
Small businesses need advice and technical training to navigate through an increasingly complicated maze of product options available for accelerating business success and improving productivity. They do not need a computer engineer who is trying to earn a commission on a certain vendor's products. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to align IT expertise with the real needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, depth of technical experience, fine tuned remote support software, and understanding of enterprise networking allow small offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the front lines of IT support, performing a wide variety of IT projects for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT capability, but also a support engineer with proven approaches for using technical knowledge to repair real-world network problems rapidly.
Value Pricing
Progent's pricing model is to charge for phone support and on-site help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.
Full Records of IT Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by each staff member to each client. The discipline of documenting and archiving support records results in more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar independent consultants or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, secure, and productive.
24x7 Server Monitoring with Microsoft MOM
Progent is one of the few support companies to offer 24x7 system monitoring services based on Microsoft Operations Manager. MOM allows your network maintenance to be proactive rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Urgent Support.
For mid-size companies looking for network consulting services, Progent offers a variety of options including local help, remote assistance, off-site Call Center, 24x7 support with remote system monitoring, temporary staff augmentation, business relocation support, software development, and expert consultation. For medium-size companies in California or other regions serviced by Progent's onsite consultants, Progent provides expert onsite support for fixing technical problems rapidly and affordably.
By using virtual servers, businesses can run many virtual servers on a single actual server. Virtualization technology enables IT organizations to enjoy all the advantages of server isolation, but without the expense that goes with buying extra server equipment. Other important server management technologies are network monitoring utilities, Windows Server Update Services, and remote system management hardware. Progent's certified server management experts can assist you with all areas of server virtualization and management to enable your business to cut costs and conserve time.
Microsoft Live Communications Server provides IM and presence in an extensible, world-class solution offering enhanced protection, seamless compatibility with popular Microsoft software, an extendable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Your enterprise can benefit from cost savings and elevated business efficiencies, increased worker productivity, and better intellectual property security with this easy-to-administer, highly available solution. Effective deployments of Live Communications Server require extensive planning and thought before installation. Progent's Microsoft-certified professionals can provide the skill necessary to realize all the advantages of LCS across your entire corporation.
Cisco's security and remote access products for small companies offer a complete line of manageable security products to help safeguard your wired and wireless network infrastructure. Cisco's VPN line features routers, firewalls, intrusion detection devices and VPN appliances. Progent's professional consulting staff includes field-proven specialists with Cisco's CCIE and Cisco Certified Network Professional certifications who can help your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco wireless products, and additional Cisco security technologies that align best with your company objectives.
Progent's Microsoft-certified Windows Server 2000 experts offer computer support and information technology consulting services for the entire line of .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows 2000 Server configuration, optimization, and support services include system design, installation, project management, on-site and remote support, Call Center outsourcing, professional security analysis, turn-key outsourcing, and cost-effective co-sourcing.
Progent can supply small businesses in Northern California and major cities nationwide with a Microsoft Excel specialist who can show you how to create state-of-the-art Excel-based applications or offer individual training in the latest features of Microsoft Excel 2007 and 2003. Progent's certified engineers can help your business plan and manage a protected, fault tolerant network and communications foundation to run your MS Excel solutions.
Cisco has developed an extensive array of routers that includes appliances built to provide the security, performance, and availability levels required by small and medium-sized companies. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved reliability and system availability. Progent can help you choose and configure Cisco routers to establish a reliable infrastructure for your network and to make it easy to grow as you support new users, start new offices, install new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS platform, such as the Cisco Small Business 100, the Cisco 800 Series Routers, Cisco 3800 and 7200 Integrated Services Routers, as well as legacy 3600 and 3700 Routers.
E-Mail Guard represents a comprehensive solution for defending against spam and virus attacks. E-Mail Guard addresses the protection and management of corporate email by providing constantly improved spam and virus blocking, policy administration, content testing, and defense against email-borne directory harvesting and denial of service attacks. E-Mail Guard also includes monitoring, administration and reporting utilities as well as outbound email testing to help you fix your e-mail environment and specify and regulate corporate email policy.
The IT demands of the Microsoft .NET components included with Microsoft Small Business Server 2003 calls for a computer consultant with real-world background planning and building seamless, comprehensive business network environments. Progent's Microsoft Small Business Server consultants have an average of more than 10 years of background supporting computer networks based on Microsoft technology. This experience ensures you success in deploying, administering, and repairing IT solutions that incorporate the Microsoft Small Business Server 2003 line of servers and productivity software.
Progent can provide easy, immediate, and cost-effective access to CCIE Certified consultants. Cisco Certified Internetwork Experts are recognized networking gurus who are awarded this prestigious certification only through strenuous examination by Cisco. CCIEs are able to handle even the most complicated problems associated with network architecture, configuration, troubleshooting, and maintenance. Progent’s CCIE professionals cooperate intimately with Cisco engineers in identifying problems with Cisco's IOS platform and devising workarounds or acquiring patches to resolves anomalies. Progent offers quick access to a CCIE by phone so that you are able to receive instant help for tough network problems that are affecting worker efficiency but are beyond the expertise of your usual network support providers. Progent's CCIE support experts can link to your network using state-of-the-art remote connectivity technology in order to provide timely and cost-effective analysis and remediation of urgent network difficulties.
Progent's UNIX platform consulting services provide small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with a convenient single consulting firm to show you how to create and manage a secure and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
