Immediate Online Technical Support for Birmingham Computer Networks
Immediate Phone Support for Birmingham SystemsFor organizations in Birmingham or anywhere in the state of Alabama, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, plus the services of CISSP and CISM-accredited security engineers to handle high-level security design and troubleshooting issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology required to resolve most network problems rapidly. This lowers direct costs because service calls accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company benefits even more in incidental costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive online consulting know-how is especially important for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. Unlike typical online support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor fixes somehow end up as large tabs. Progent's penchant for dealing with problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a set of customized technologies and field-tested processes which promote the highest degree of efficiency for online consulting and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's remote service group to connect to your company's network without compromising system security.

Progent's sophisticated customer support reporting application includes comprehensive records for the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of services delivered to every Progent customer by every consultant. This database of anomalies and repairs is stored as a conveniently accessible proprietary knowledge base that allows Progent's remote support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's extensive list of certifications and formal relationships with important vendors including Cisco and Microsoft make available additional massive technical databases and allow fast response from vendors' internal support staff with the result that Progent's online consulting experts are able to arrive at the most efficient solutions in the least time.

Online services provided by Progent to clients in Birmingham and anywhere in the state of Alabama include:

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
  • Call Center Support
    Progent's Help Desk support programs for organizations with environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who don't have the money or time to create an in-house Help Desk Call Center but who want quick response from a reliable Call Center with proficient phone support plus the ability to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a seamless reinforcement of your current Help Desk team. Progent's Virtual Call Center can operate as a an escalation alternative to handle the most difficult computer system issues, or be ready in overflow instances when your ordinary support engineers are overwhelmed.

    Progent's Call Center staff of seasoned network experts offers your customers in Birmingham or anywhere in the state of Alabama fast contact with an effective technical support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for networks that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a major contributor to company efficiency, and Progent's aim is to solve instead of merely annotate network issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group provides phone-based and in-depth engineering support and education in special business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Excel. To find out more about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Network and Server Monitoring Support
    Progent can provide companies in Birmingham, or anywhere in the state of Alabama, online network monitoring services based on System Center Operations Manager (SCOM), configured by Progent to suit your environment so that your computer support is proactive and automated. By anticipating looming trouble spots before they evolve into crashes, proactive monitoring can avoid stressful and costly service breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or systems based on multiple platforms.
How Your Birmingham Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Windows, Apple Mac, or Linux networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Birmingham or anywhere in the state of Alabama, Progent's online network support engineers are ready to deliver professional and affordable system help the instant your organization requires it. Long experience offering online tech support has earned Microsoft Gold status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Birmingham office has a regular independent support technician or employs a full time IT staff that know how to deal with ordinary computer issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix unexpected system emergencies or particularly complicated integration problems.

Features of Progent's Remote Computer Support for Birmingham
Progent's phone support, remote repair, network security consulting, and system management services give offices in Birmingham or throughout the state of Alabama the greatest leverage for your support investment. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of IT background, refined support tools, and understanding of corporate IT allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Full Family of Servers
    Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 moves, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you are invoiced just for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for support services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces few competitors. Companies who utilize familiar freelance consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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