Immediate Online Troubleshooting for Birmingham Small Office Networks For small businesses in Birmingham or anywhere in Alabama, Progent offers remote technical support for networks based on Microsoft, Cisco Systems, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online support to companies in every state in the U.S. Progent also offers the consultation services of Cisco Systems CCIE-certified network specialists to help with challenging networking problems, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and diagnostic issues.
Progent's online support engineers offer exceptional leverage because they have the practical background and are equipped with the advanced tools needed to solve most network issues quickly. This lowers direct costs since service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company benefits even more in indirect costs by reducing or avoiding network outages and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives.
Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike typical remote service organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from situations where fast fixes manage to turn into large tabs. Progent's skill at handling problems efficiently results in your company saving cash.
Progent's Remote Support Technologies
Over time, Progent has fine tuned an arsenal of customized tools and proven processes that allow the highest level of efficiency for remote help and troubleshooting for small and midsize business IT networks. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's Technical Response Center to connect to your environment remotely without violating corporate security.
Progent's advanced technical support database system includes comprehensive documentation describing the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of assistance delivered to every Progent client by any consultant. This archive of problems and solutions is structured as a readily accessible support database that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and formal relationships with major technology companies including Cisco Systems and Microsoft make available other extensive technical databases and to manufacturers' internal product engineers so Progent's online consulting specialists are able to come up with optimal solutions promptly.
Online technical support services provided by Progent to clients in Birmingham and anywhere in the state of Alabama include:
Certified Microsoft Windows Support Progent's Microsoft-qualified remote service professionals can provide computer system repair and consulting help for all Microsoft server and application technology. Progent is a Microsoft Gold Partner network support firm and can offer your business the help of consulting professionals who can assist to configure, support and manage the entire family of Microsoft Servers including MS Windows 2003 Server, SQL Server, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Application Center, SharePoint Server 2007, Microsoft Virtual Server 2005, and Operations Manager 2007 and MOM 2005.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and certifies a person's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most stubborn challenges encountered in network planning, deployment, maintenance, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an excellent value because their broad experience permits them to solve the most complex problems rapidly. In typical cases, less experienced consultants can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few consulting providers make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get urgent support for severe network issues that are crippling business productivity but are not within the scope of your ordinary IT service personnel. Progent's Cisco-qualified CCIE consultants can communicate with your network using advanced on-line troubleshooting technology in order to provide quick, secure, and affordable diagnosis and remediation.
CISSP and ISSAP Certified Network Security Consultants Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of security solutions that can strengthen the defenses of your Windows, Apple Mac, Linux, or UNIX environment against assaults or assist your business to recover rapidly following a serious breach. Security solutions available from Progent include: comprehensive network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; installing firewalls; establishing secure techniques for remote and mobile communication; protecting your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
UNIX/Linux, Solaris, and Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote consulting services cover a wide array of computer technologies including network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and simplified management, and transitioning from older applications to MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs that small businesses often request. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important fields of information technology enables clients to execute critical projects economically and on time. Progent's special remote consulting solutions include:
Help Desk Support
Progent's Help Desk Call Center support alternatives for small companies with networks based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for small businesses who lack the resources to build and maintain an in-house Help Desk but who require quick communication with an efficient Call Center with professional telephone assistance as well as the expertise to escalate complex tasks to high-level consultants.
Progent’s Virtual Help Desk Call Center is designed for larger companies and acts as a transparent extension of your established Call Center organization. Progent's Virtual Help Desk can act as a an escalation resource to handle the most difficult network problems, or be ready in hectic circumstances when your regular support engineers are overwhelmed.
Progent's Call Center team of experienced network consultants offers your workers in Birmingham or anywhere in the state of Alabama fast assistance from a dependable support group with extensive experience providing phone support and online diagnostics for computer environments powered by Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to earn the Call Center perception as a key enabler of business success, and Progent's aim is to resolve rather than just document network problems.
Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group can supply online professional engineering expertise and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, MS Word, and Office Excel. To find out more about Progent's consulting, customization, and education services, see Progent's Business Application Experts Team.
Remote Network Monitoring Support
Progent offers companies in Birmingham, or anywhere in the state of Alabama, remote network monitoring support centered around MS Operations Manager 2007, adapted by Progent for your environment so that your computer maintenance is proactive and automated. By spotting emerging trouble spots before they evolve into crashes, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows systems, or environments powered by a combination of OS platforms.
How Your Birmingham Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote expertise with Microsoft, Apple Mac, or Linux environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or e-mail information@progent.com.
For small organizations and new businesses in Birmingham or throughout the state of Alabama, Progent's phone-based network support specialists are ready to provide expert and cost-effective IT help the instant your organization requires it. More than 10 years of providing online tech support has earned Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair IT problems quickly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Birmingham small business works with a local independent consultant or employs an in-house IT staff that can deal with the majority of network problems, Progent’s Microsoft and Cisco certified engineers offer an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to deal with unexpected system crises or especially complicated integration problems.
Features of Progent's Remote Computer Support for Birmingham
Progent's phone help, Internet-based troubleshooting, system security consulting, and network administration services offer small businesses in Birmingham or throughout the state of Alabama unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk Call Center support and network management, Progent's professionals can provide your company world class IT support while permitting you to avoid the expense and hassle of running a large internal IT staff. Key features of Progent's online help services include:
Fast Phone Access to Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to small companies in Birmingham and is also ideal for networks in geographic regions of Alabama that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a broad array of Microsoft support utilities, technical information, and continuing training.
Per Minute Billing to Reduce Expenses
Progent offers online help on a by-the-minute basis, so you are billed only for the services you use. Progent asks for no minimum charge for online help and asks for no periodic retainer. This protects you from facing big bills for quick fixes.
Access to Cisco Network Design Experts
As a Registered Partner for Cisco, Progent can provide help from on-staff professionals with experience in planning, implementing, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for local and remote networking.
Application Specialists Group
Progent's basic support offerings include technology integration, Microsoft Exchange Server consulting, system security design, and Help Desk outsourcing support. Progent's Application Experts group can provide world-class consulting expertise in critical business applications. Help offered by the Application Experts Group includes:
By offering a convenient centralized resource for IT generalists and application experts, Progent can tailor fast, cost-effective, and thorough information technology solutions that align with the specific requirements of your business.
Sophisticated Online Access Tools
Secure remote connectivity allows Progent's service experts to observe exactly what your users see. This makes it easier to find quick solutions to problems that could otherwise require an expensive onsite service call. Cutting-edge remote connectivity tools and expert engineers together enable Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network tracking.
Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
24-hour Service for High Network Uptime
For small businesses with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum network availability.
Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-conscious small businesses whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking enable small offices to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or over=stretched in-house resources.
Progent stands out by offering:
Best Practices
Progent’s team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional experience, in the trenches of network service, executing a broad variety of IT tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This guarantees that you get not only expert IT capability, but also a consultant with proven methods for using computer knowledge to fix real-world IT problems efficiently.
Value Pricing
Progent's pricing model is to charge for remote support and on-site visits by the minute. Consequently, you owe only for received support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-premise service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids big bills for quick solutions so you will not be forced to allow simple problems to fester.
Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small service organizations who provide scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by every consultant to every customer. The practice of detailing and archiving service records allows more effective service and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
Remote Server Monitoring with MS System Center Operations Manager 2007
Progent is one of the only consulting firms to provide round-the-clock system tracking services powered by MS Operations Manager 2007. Microsoft Operations Manager 2007 causes your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.
For small businesses in Birmingham or anywhere in Alabama, Progent offers remote technical support for networks based on Microsoft, Cisco Systems, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online support to companies in every state in the U.S. Progent also offers the consultation services of Cisco Systems CCIE-certified network specialists to help with challenging networking problems, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and diagnostic issues.
Progent's Microsoft-qualified remote service professionals can provide computer system repair and consulting help for all Microsoft server and application technology. Progent is a 
The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and certifies a person's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most stubborn challenges encountered in network planning, deployment, maintenance, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an excellent value because their broad experience permits them to solve the most complex problems rapidly. In typical cases, less experienced consultants can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of security solutions that can strengthen the defenses of your Windows, Apple Mac, Linux, or UNIX environment against assaults or assist your business to recover rapidly following a serious breach. Security solutions available from Progent include: comprehensive network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; installing firewalls; establishing secure techniques for remote and mobile communication; protecting your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
