UNIX, Linux, Sun Solaris, Mac OS X Online Technical Support for Birmingham Small Business Computer Networks
For small businesses in Birmingham or anywhere in the state of Alabama, Progent provides 24x7 online support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to businesses in every state in the United States. Progent also offers the expertise of CCIE-qualified engineers for complex connectivity issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting jobs.
Progent's online technical support services offer excellent value due to the fact that they are equipped with the real-world background and the advanced tools to resolve most network issues rapidly. This reduces immediate costs because solutions require a smaller number of chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your company benefits even more in incidental expenses by minimizing or avoiding system outages and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's billing policy for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. Unlike typical online service organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for billing prevent situations where quick fixes manage to turn into major tabs. Progent's skill at handling technical issues quickly translates into your company saving money.
Progent's Remote Service Technologies
Over the years, Progent has developed an arsenal of customized technologies and field-tested methodologies which allow the highest level of effectiveness for remote consulting and repair for small and midsize business information networks. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to interface to your environment remotely without compromising network security.
Progent's proprietary service reporting application includes detailed records for the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of assistance delivered to each Progent customer by any consultant. This history of trouble tickets and responses is structured as an easily searchable proprietary knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's advanced certifications and formal partnerships with important industry leaders such as Cisco and Microsoft make available other extensive technical support databases and to manufacturers' in-house support staff so that Progent's online consulting experts can arrive at optimal resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or Mac OS X Technical Support. Assistance from Progent
To get started with Progent's phone services in Birmingham or anywhere in Alabama or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has a critical need for IT help, go to Immediate Emergency Support.
Online Technical Support. Network Support Services Provided by Progent
Progent's online consulting professionals have advanced credentials in a comprehensive array of disciplines. This broad range of capability allows Progent's consultants to handle virtually any problem likely to take place in a small business information system. Credentials awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.
Online technical services available from Progent to companies in Birmingham and throughout the state of Alabama include:
UNIX, Linux, Solaris, and Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote support services cover a broad spectrum of information technology including system architecture, messaging systems, system and operational security, UNIX and Windows integration, VMware products for server economization and easy management, and transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network engineers, and indicates a person's network technology skills at the master level. CCIEs know how to deal with the most complex challenges encountered in network infrastructure design, deployment, maintenance, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco System's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their deep experience allows them to solve even the most intractable problems quickly. In typical cases, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few service providers make Cisco CCIEs available to assist small and mid-size companies. Progent offers quick phone access to a Cisco-qualified CCIE so you can get urgent assistance for severe network infrastructure issues that are impacting business efficiency but are outside the experience of your local IT support resources. Progent's CCIE consultants can interface to your computer system using state-of-the-art on-line support tools to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Support Progent's Microsoft-qualified remote service experts offer network troubleshooting and consulting support for all Microsoft server and office productivity products. Progent is a Microsoft Gold Partner consulting company and can provide your company the help of consulting engineers who can assist to integrate, troubleshoot and administer the entire suite of Microsoft Servers such as MS Windows 2003 Server, Microsoft SQL Server 2005, Microsoft ISA Server 2006, Microsoft BizTalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, SharePoint Server 2007, Virtual Server, and System Center Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Qualified System Security Specialists Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of security solutions to bolster the protection of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help you to clean up quicky following a damaging breach. Security support available from Progent include: comprehensive security analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; integrating firewalls; building safe techniques for off-site and mobile access; protecting your messaging system from viruses, spam, and DHA attacks; and setting up 24x7 proactive monitoring.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small companies often need. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to complete major projects within budget and on time. Progent's project-based remote engineering services include:
Help Desk Call Center Services
Progent's Call Center support programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller organizations who lack the budget to create an in-house Call Center but who need quick response from an effective Help Desk with proficient telephone assistance as well as the technical depth to escalate complex tasks to advanced engineers.
Progent’s Virtual Help Desk is intended for bigger companies and operates as a seamless supplement to your current Helpdesk team. Progent's Virtual Call Center can serve as a an escalation option for complex technical challenges, or be ready in overflow circumstances when your regular support engineers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Call Center or enhancing your current organization, selecting or modifying Call Center software products to meet the unique needs of your corporation, or providing occasional online personnel to supplement your existing Help Desk Call Center team to deal with high-demand events such as software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology experts gives your workers in Birmingham or anywhere in the state of Alabama quick access to a dependable support resource with substantial experience delivering phone consulting and online troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a crucial driver of business productivity, and Progent's policy is to resolve and not just report IT problems.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff offers online and in-depth engineering expertise and education in specific business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Word, and Microsoft Office Excel. To learn more concerning Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the artistic components of Mac environments by delivering remote consulting services and education in graphics, audio, and motion video. Progent's consultants can provide help in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common jobs like capturing or digitizing audio/video or integrating an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in Birmingham, or anywhere in the state of Alabama, remote network and server monitoring services centered around MS Operations Manage (MOM), adapted by Progent to suit your environment so that your IT support is proactive rather than reactive. By detecting potential issues before they evolve into crashes, remote monitoring can head off stressful and costly service failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X environments, Microsoft environments, or networks powered by multiple OS platforms.
How Your Birmingham Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple Mac networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or email information@progent.com.
Before Progent’s Microsoft Operations Manager solution, system issues were approached reactively, once users were impacted by them. With the help of proactive, automated warnings and trend reports sent by MOM, Progent is now able to ward off system troubles before they becomes critical enough to disrupt network uptime. Because of MOM, Progent can resolve looming problems before clients suspect that the problems exist. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to deliver small business IT systems enterprise-class reliability, safety and performance.
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad experience creating corporate security designs for IT networks with many locations, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small company plan and implement an installation of ISA Server 2004 that supports your IT security needs without limiting your productivity.
Even if your company has a minimal network support staff and a limited technology budget, your information system can still have the same high availability and responsiveness that once needed a large in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-qualified IT professionals, the most recent network management products for 24x7 monitoring and threshold alarms, and cost-effective support programs such as a help desk service to keep your vital network applications and servers up and running. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and application monitoring to reduce service expenses, fix problems quickly, and anticipate problems before they degrade system performance. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to perform comprehensive event management. Progent supports Microsoft Operations Manager 2000 and MOM 2005 to offer small business systems enterprise-class availability, protection and performance.
Progent can give you access to application developers who can modify your Microsoft Dynamics ERP, MRP, and financial system packages to suit your unique company needs. Progent’s Microsoft support experts provide expertise in Microsoft AX ERP Software, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also provides expert e-Commerce integration support for safe, company-wide information sharing plus integration with CRM applications.
Progent offers the services of CISM qualified security consultants. The Certified Information Security Manager organization describes the core competencies and international standards of performance that IT security managers are expected to master. It gives executive management the confidence that consultants who have earned their CISM credential have the experience and capability to provide efficient security management and consulting services.
Progent can provide organizations in the San Francisco Bay Area and major locations nationally with a consultant with knowledge of the new improvements in Microsoft Word 2007 and 2003. A consultant from Progent's Experts Team can show you how to incorporate MS Word's productivity enhancing features into the workflow of your business, help with creating templates and developing time-saving macros, or offer 1-on-1 training to keep your company up to speed on MS Word 2007. Progent's staff consultants can help your organization integrate and maintain a protected, reliable IT system infrastructure to support your Microsoft Word solutions.
Progent's Microsoft-certified professionals have 20 years of experience planning, integrating, and supporting email systems for San Francisco Bay Area clients. Progent provides economical Microsoft Exchange Servers consulting services to ensure that your email system offers security, fault tolerance, easy connectivity for off-site and wireless users, efficient management tools, and productive integration with telephony. Progent offers consulting and integration services for Microsoft Exchange 2007 Server, Microsoft Exchange 2003 Server, Exchange 2000 Server, and Microsoft Exchange Server 5.5. Progent can also assist small or mid-size businesses to upgrade from Microsoft Exchange 5.5, Exchange 2000, or Microsoft Exchange 2003 Server to Microsoft Exchange Server 2007.
E-Mail Guard is Progent's economical spam filtering and virus protection service that gives small companies world-class defense from spam, viruses, directory harvesting, and other types of e-mail-based assaults on computer systems. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive library of web-based anti-spam and anti-virus services that defuse email assaults before they can breech the network firewall. Perimeter Manager also allows administrators track and control their e-mail application, irrespective of server vendor, hardware technology, or geographic location.
Progent offers Windows Cluster Server support to help your business implement fault-tolerant clustered servers that can deliver 24x7 uptime. Clustered Windows servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Server Cluster. By helping you plan fault-tolerant clustered server solutions powered by Microsoft Windows Server 2003 Cluster, Progent’s qualified Windows consultants ensure that your non-stop clustered servers are configured to maximize the strategic advantage of your information network.
For small businesses in Birmingham or anywhere in the state of Alabama, Progent provides 24x7 online support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to businesses in every state in the United States. Progent also offers the expertise of CCIE-qualified engineers for complex connectivity issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting jobs.
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network engineers, and indicates a person's network technology skills at the master level. CCIEs know how to deal with the most complex challenges encountered in network infrastructure design, deployment, maintenance, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco System's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their deep experience allows them to solve even the most intractable problems quickly. In typical cases, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Progent's Microsoft-qualified remote service experts offer network troubleshooting and consulting support for all Microsoft server and office productivity products. Progent is a 
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of security solutions to bolster the protection of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help you to clean up quicky following a damaging breach. Security support available from Progent include: comprehensive security analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; integrating firewalls; building safe techniques for off-site and mobile access; protecting your messaging system from viruses, spam, and DHA attacks; and setting up 24x7 proactive monitoring.
