Urgent Phone Help for Birmingham UNIX, Linux, or Solaris NetworksFor small businesses located in Birmingham or anywhere in Alabama, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and the advanced tools to resolve the majority of information system problems quickly. Efficient support lowers direct expenses since service calls require fewer chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your organization saves additionally with incidental costs by minimizing or avoiding network outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's pricing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical online support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where fast fixes somehow end up as substantial tabs. Progent's skill at solving problems quickly translates into your business saving money.

Progent's Online Service Tools
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies which promote the maximum level of efficiency for remote help and repair for small and midsize company information networks. Progent provides secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to interface to your environment without breaching system security.

Progent's advanced customer support reporting system maintains comprehensive histories for all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of support delivered to every Progent customer by every Progent consultant. This history of problems and resolutions is organized as a readily accessible support knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft make available additional vast technical support databases and allow quick access to vendors' in-house product engineers so Progent's remote service specialists can arrive at optimal resolutions quickly.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Birmingham or anywhere in Alabama or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.

Remote Technical Services Offered Progent
Progent's online technical service professionals possess advanced credentials in an extensive set of disciplines. This wide range of IT skills enables Progent's consultants to resolve almost any emergency likely to take place in a small company network. Certificates held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To provide assistance to companies with mixed-platform networks, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based services available from Progent to small businesses in Birmingham and throughout the state of Alabama include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide spectrum of computer technology including system infrastructure, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and transitioning from older applications to current MS Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can provide emergency online help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:

    Important Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Birmingham, AlabamaThe Cisco CCIE credential is the top recognition for networking professionals, and certifies a person's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle the most complex problems occurring in network infrastructure planning, deployment, management, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs are an exceptional value since their depth of expertise enables them to solve the most difficult problems quickly. In common cases, less experienced consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few support providers make CCIEs available to help small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so you can get urgent help for serious network infrastructure problems that are hurting worker efficiency but are outside the comfort zone of your regular IT maintenance providers. Progent's Cisco CCIE engineers can tie into your environment using sophisticated on-line support tools in order to provide efficient, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading family of networking products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN technology.

  • Authorized Microsoft Windows Support
    MS Windows Expertise for Birmingham, AlabamaProgent's Microsoft-qualified online support professionals offer network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 management, SharePoint Server design, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server migration, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a broad range of online desktop support services such as Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Qualified Network Security Professionals
    CISSP Qualified Network Security Consultants for Birmingham, AlabamaProgent's qualified CISSP and ISSAP network security consultants offer a variety of system protection solutions that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recuperate quickly following a serious penetration. Security services available from Progent include: thorough security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious assaults; setting up firewalls; building secure architectures for off-site and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize physical resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract projects that small companies often request. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for small businesses who lack the money or time to create an internal Help Desk but who want fast response from a dependable Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is intended for larger businesses and operates as a transparent extension of your existing Helpdesk staff. Progent's Virtual Help Desk can act as an escalation resource for the toughest technical problems, or be available in those circumstances when your regular service providers are swamped.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Call Center or improving your current organization, selecting or enhancing Help Desk software to meet the particular requirements of your company, or adding occasional phone support personnel to reinforce your in-house Help Desk group to handle demanding scenarios such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Call Center team of seasoned information technology consultants offers your workers in Birmingham or anywhere in the state of Alabama quick contact with an effective technical support group with years of background offering phone help and online diagnostics for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a key contributor to company efficiency, and Progent's target is to solve rather than just document network issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Group provides phone-based professional engineering support and education in special application areas including ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, Word, and Excel. For more about Progent's consulting, customization, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can support the imaginative elements of Apple Mac computing by offering remote help services and training in imaging, audio, and video. Progent's consultants offer help in a range of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio or video or putting together an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Birmingham, or anywhere in the state of Alabama, remote computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By spotting potential issues before they result in crashes, proactive monitoring can ward off stressful and costly information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by multiple operating systems.

How Your Birmingham Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.