Urgent Online Technical Support for Birmingham UNIX, Linux, or Sun Solaris SystemsFor small businesses in Birmingham or anywhere in the state of Alabama, Progent offers help for information systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security consultants to handle advanced security design and business continuity preparedness.

Progent's online technical support engineers offer exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of information system problems quickly. This reduces immediate expenses since solutions accumulate a smaller number of billable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization saves additionally in indirect costs by minimizing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives.

Progent's pricing policy for online help is structured to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you pay exclusively for the services that you receive. Unlike many online support companies, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with situations where quick repairs somehow turn into major invoices. Progent's penchant for solving problems quickly translates into your business spending less cash.

Progent's Online Service Tools
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies which promote the highest level of efficiency for remote technical support and troubleshooting for small business information systems. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the staff of Progent's remote service group to connect to your network remotely without violating system security.

Progent's advanced technical support database application includes comprehensive histories describing the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of assistance rendered to each customer by every engineer. This database of anomalies and resolutions is stored as an easily retrievable internal knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft permit access to other extensive support databases and permit quick access to manufacturers' internal support staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions promptly.

Get Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in Birmingham or anywhere in Alabama or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.

Online Technical Support Services Offered Progent
Progent's phone-based technical service engineers offer advanced credentials in a comprehensive array of disciplines. This broad scope of capability enables Progent's engineers to handle virtually any crisis likely to occur in a small or midsize company network. Credentials earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to companies with mixed-operating system environments, Progent also offers the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Online support services Offered by Progent to clients in Birmingham and anywhere in the state of Alabama include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a broad range of information technology including network infrastructure, email systems, network and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and transitioning from older systems to the latest Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support expense.

    Progent's UNIX and Linux consultants can provide urgent online help for analyzing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:

    Major Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Birmingham, AlabamaThe Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and certifies a person's technical skills at the master level. CCIEs know how to deal with the most difficult challenges occurring in network planning, installation, management, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of expertise enables them to solve even the most complex problems rapidly. In many instances, less qualified service providers can struggle for many hours or days with identical tasks that a Cisco CCIE can fix in minutes. Few support firms make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive immediate support for serious network problems that are impacting worker productivity but are beyond the experience of your ordinary network maintenance providers. Progent's Cisco CCIE support experts can communicate with your environment by means of sophisticated on-line troubleshooting technology to perform fast, secure, and affordable analysis and repair. Progent's Cisco CCIEs offer expertise in all of Cisco's market leading family of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Certified Windows Expertise
    Microsoft Windows Experts for Birmingham, AlabamaProgent's Microsoft-certified remote support professionals can provide computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server design, Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2017 Linux integration consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a full array of remote PC desktop support and troubleshooting services including Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.

  • CISM and CISSP Qualified Network Security Professionals
    CISSP Certified Network Security Consultants for Birmingham, AlabamaProgent's qualified CISSP and ISSAP security engineers offer a range of system protection solutions that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help you to clean up quickly following a damaging penetration. Security solutions offered by Progent include: comprehensive network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help organizations of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine local IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special projects that small businesses often request. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk service offerings for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small businesses who don't have the money or time to build and maintain an internal Help Desk but who want quick access to an efficient Help Desk with proficient telephone support plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a seamless supplement to your existing Call Center resources. Progent's Virtual Help Desk Call Center can act as an escalation option to resolve complex technical problems, or be available in those instances when your regular resources are too busy.

    Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your existing organization, evaluating or customizing Help Desk Call Center application software to handle the particular needs of your business, or adding temporary online personnel to work with your internal Help Desk Call Center resources to handle demanding situations like software transitions, mass updates, or installing new applications.

    Progent's Call Center staff of seasoned network experts provides your clients in Birmingham or anywhere in the state of Alabama instant contact with a reliable support group with extensive background providing phone support and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a key enabler of business success, and Progent's aim is to fix rather than simply report network issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts staff provides online professional engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Office Excel. For additional information concerning Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac professionals can nurture the artistic aspect of Macintosh systems by delivering remote consulting support and education in imaging, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio/video or configuring an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Birmingham, or anywhere in the state of Alabama, remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By spotting potential trouble spots before they expand into full-scale emergencies, proactive monitoring can head off stressful and expensive network crises. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks powered by a variety of operating systems.

How Your Birmingham Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.

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