Immediate Remote Help for Birmingham UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses in Birmingham or anywhere in the state of Alabama, Progent offers technical support for networks powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and business continuity preparedness.

Progent's online technical support engineers represent exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to resolve most network problems quickly. This lowers direct costs since solutions require fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your organization saves even more in incidental expenses by minimizing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you actually get. In contrast to typical online service firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where fast solutions somehow end up as major invoices. Progent's skill at handling problems quickly results in your business saving cash.

Progent's Online Service Tools
Over time, Progent has refined a collection of optimized tools and field-tested processes which ensure the highest level of efficiency for remote help and troubleshooting for small and midsize business information systems. Progent provides secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the staff of Progent's Technical Response Center to link to your company's environment without breaching system security.

Progent's sophisticated technical support database system keeps extensive records for all support that Progent's customers have received. Progent's team consultants have access to the records of all help delivered to each customer by every consultant. This database of problems and responses is stored as a readily searchable internal knowledge base that enables Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and formal relationships with major vendors such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's online service specialists can find the most efficient solutions in the least time.

Initiate Remote UNIX/Linux, Sun Solaris, or Mac OS X Technical Assistance from Progent
To access Progent's remote services in Birmingham or anywhere in Alabama or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's phone-based technical service engineers possess credentials in an extensive set of disciplines. This broad range of capability enables Progent's consultants to handle virtually any crisis that may crop up in a small business network. Credentials held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support companies with multi-platform networks, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based services available from Progent to small businesses in Birmingham and throughout the state of Alabama include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based consulting services address a broad range of information technology such as network architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and simplified management, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can provide urgent phone-based help for resolving problems affecting UNIX/Linux systems based on leading versions of UNIX including:

    Major Linux variants for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Consultants for Birmingham, AlabamaThe Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and validates an individual's network technology skills at the master level. Cisco CCIEs know how to resolve the most difficult problems encountered in network design, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness since their broad expertise permits them to fix the most intractable problems rapidly. In many instances, less seasoned engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few support organizations make CCIEs available to help small and mid-size businesses. Progent offers fast telephone contact with a CCIE so your company can receive immediate support for complex network infrastructure problems that are lowering worker productivity but are outside the scope of your local IT support group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your computer system via the latest remote troubleshooting tools to perform fast, safe, and affordable analysis and repair. Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

  • Certified Microsoft Windows Experts
    Microsoft Windows Expertise for Birmingham, AlabamaProgent's Microsoft-certified online support experts can provide network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your business the assistance of support professionals who can assist you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint Server development, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG management and ISA Server migration, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also can deliver a full array of online PC desktop services such as Microsoft Windows 7 migration support, moving to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified System Security Engineers
    CISSP Qualified Network Security Professionals for Birmingham, AlabamaProgent's accredited CISM and CISSP security consultants can provide a variety of system protection solutions that can enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help you to recuperate quickly after a serious penetration. Security support services offered by Progent cover in depth network security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; designing secure mechanisms for remote and mobile communication; protecting your messaging system from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting services to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special projects that small businesses frequently need. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables customers to complete critical initiatives economically and on time. Progent's special online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center support programs for small businesses with networks based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are ideal for small businesses who don't have the budget to build and maintain an in-house Help Desk Call Center but who require quick response from an effective Help Desk with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent reinforcement of your existing Help Desk resources. Progent's Virtual Help Desk can act as an escalation option for complex computer system issues, or be ready in overflow instances when your other service providers are overwhelmed.

    Progent's Help Desk consulting support can aid you in creating an efficient new Call Center or revamping your current organization, identifying or enhancing Help Desk Call Center software to handle the special requirements of your company, or providing occasional phone support staff to reinforce your in-house Help Desk group to deal with high-demand events such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your computer users in Birmingham or anywhere in the state of Alabama immediate access to an efficient technical support resource with extensive experience providing telephone-based consulting and remote repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a crucial enabler of company efficiency, and Progent's target is to resolve and not merely record technical problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides online and in-depth consulting expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To find out more information concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can promote the creative elements of Mac computing by providing phone-based help support and education in imaging, sound, and motion video. Progent's consultants can provide assistance in a range of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common jobs such as scanning or digitizing audio or video or establishing an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent offers companies in Birmingham, or anywhere in the state of Alabama, online network monitoring services based on Microsoft System Center Operations Manager 2007, customized by Progent for your business so that your IT maintenance is proactive and automated. By uncovering emerging issues before they cause full-scale emergencies, system monitoring can head off stressful and expensive service breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft environments, or systems based on a mix of operating systems.

How Your Birmingham Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with UNIX, Linux, Solaris, or Mac OS X computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.

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