Fast Phone Consulting for Birmingham UNIX, Linux, or Solaris SystemsFor small businesses in Birmingham or anywhere in the state of Alabama, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to handle high-level security design and business continuity preparedness.

Progent's remote support services represent excellent leverage because they have the real-world experience and the advanced technology to resolve most information system problems quickly. Efficient support reduces immediate costs since solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with incidental costs by minimizing or avoiding system outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management.

Progent's billing model for remote help is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you are invoiced just for the support that you actually get. In contrast to typical remote service companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from scenarios where quick fixes somehow turn into substantial bills. Progent's skill at dealing with problems quickly results in your business spending less cash.

Progent's Remote Service Technologies
Over the years, Progent has refined an arsenal of customized technologies and proven processes that ensure the highest degree of efficiency for online help and troubleshooting for small and midsize company computer networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology enables the consultants of Progent's online support team to link to your system without breaching network security.

Progent's proprietary technical support reporting system maintains thorough histories describing the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of assistance delivered to every client by any Progent engineer. This history of problems and repairs is organized as an easily searchable internal knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and formal relationships with major industry leaders such as Cisco and Microsoft permit access to additional extensive support databases and permit quick response from vendors' in-house engineering staff so Progent's remote consulting specialists can come up with the most efficient solutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Mac OS X Computer Help from Progent
To access Progent's phone support in Birmingham or anywhere in Alabama or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.

Phone-based Network Support Services Offered Progent
Progent's remote consulting engineers have advanced credentials in an extensive set of technologies. This broad scope of capability allows Progent's engineers to resolve virtually any emergency that may crop up in a small or midsize company network. Credentials held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with mixed-operating system networks, Progent also provides access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote services provided by Progent to customers in Birmingham and throughout the state of Alabama include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online consulting services cover a broad spectrum of information technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from older applications to the latest MS Windows or Linux-based environments. Progent's team-oriented approach to solving network issues enables quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.

    Progent's UNIX and Linux consultants can offer urgent online help for troubleshooting anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Consultants for Birmingham, AlabamaThe Cisco CCIE credential is the highest accreditation for network engineers, and validates an individual's technical knowledge at the expert level. CCIEs know how to resolve the most difficult problems associated with network planning, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep expertise permits them to resolve even the most complex problems rapidly. In many instances, less experienced service providers can wrestle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Few support organizations make Cisco CCIEs available to support small and medium sized companies. Progent can provide quick phone access to a Cisco CCIE so your company can get urgent assistance for severe network issues that are crippling worker productivity but are outside the comfort zone of your ordinary IT maintenance resources. Progent's CCIE consultants can tie into your network via state-of-the-art remote support tools to perform quick, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling selection of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Authorized Microsoft Windows Support
    Windows Expertise for Birmingham, AlabamaProgent's Microsoft-certified online service engineers can deliver network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint Server design, Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad range of online desktop support services including Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Qualified Network Security Experts
    CISSP Certified System Security Specialists for Birmingham, AlabamaProgent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of system protection services that can bolster the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or assist your company to recuperate quickly after a serious breach. Security services available from Progent cover comprehensive security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick cleanup after malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special projects that small companies often need. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables clients to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are ideal for smaller organizations who lack the budget to create an in-house Help Desk but who want fast response from a reliable Call Center with proficient phone support as well as the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a transparent extension of your current Helpdesk resources. Progent's Virtual Call Center can act as an escalation alternative for complex network problems, or be ready in those situations when your ordinary resources are overwhelmed.

    Progent's Help Desk Call Center consulting support can support you in creating an effective new Call Center or revamping your current organization, evaluating or enhancing Help Desk software to handle the special needs of your business, or adding occasional online personnel to work with your internal Help Desk group during demanding events like software migrations, major updates, or installing new applications.

    Progent's Help Desk team of veteran information technology professionals provides your clients in Birmingham or anywhere in the state of Alabama rapid access to a dependable network service group with years of background offering phone support and remote diagnostics for computer environments based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk recognition as a major contributor to company efficiency, and Progent's intent is to fix and not just report IT problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply phone-based professional engineering support and training in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To learn additional information about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac experts can nurture the imaginative components of Macintosh computing by offering phone-based help services and training in imaging, sound, and video. Progent's consultants offer assistance in a large selection of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio or video or configuring an audio/video post production studio.

    Online Network Monitoring Support
    Progent offers companies in Birmingham, or anywhere in the state of Alabama, online network monitoring support powered by MS Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so your IT support is proactive rather than reactive. By uncovering looming trouble spots before they cause network outages, automated monitoring can avoid disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft systems, or networks based on multiple OS platforms.

How Your Birmingham Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.















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