Fast Remote Support for Birmingham UNIX or Linux NetworksFor small businesses located in Birmingham or anywhere in Alabama, Progent offers support for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP-certified security engineers to handle advanced security architecture and disaster recovery preparedness.

Progent's online technical support engineers represent exceptional value due to the fact that they have the real-world background and the advanced tools to resolve the majority of network problems rapidly. This lowers direct costs because solutions take up a smaller number of billable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves even more with indirect expenses by reducing or eliminating network outages and associated costs resulting from business disruption, upset clients, unproductive employees, and distracted executives.

Progent's pricing model for online help is structured to get the most out of your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you receive. Unlike many online service firms, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate situations where speedy. minor solutions somehow end up as major invoices. Progent's skill at solving problems quickly results in your company spending less cash.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned an array of customized tools and proven methodologies which ensure the maximum degree of efficiency for online technical support and troubleshooting for small business IT networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to link to your company's computer system remotely without compromising system security.

Progent's advanced service database application maintains detailed documentation for the service that Progent's customers have received. Progent's staff service personnel have access to the records of all help provided to each client by every engineer. This history of issues and solutions is structured as an easily retrievable internal knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft permit access to additional massive technical support databases and allow priority access to manufacturers' internal support staff with the result that Progent's remote consulting experts are able to come up with the most efficient resolutions in the least time.

Get Online UNIX/Linux, Solaris, or Mac OS X Computer Support from Progent
To access Progent's remote support in Birmingham or anywhere in Alabama or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's online network support engineers offer advanced credentials in a comprehensive set of disciplines. This breadth of capability allows Progent's engineers to manage almost any problem that may take place in a small company information system. Credentials awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To help clients with mixed-platform environments, Progent also provides the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Online technical services provided by Progent to customers in Birmingham and anywhere in the state of Alabama include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based support services cover a broad array of information technology including network infrastructure, messaging solutions, network and operational security, UNIX and Windows integration, VMware products for server hardware economization and easy management, and transitioning from legacy applications to current MS Windows or Linux-based solutions. Progent's team-based approach to solving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer emergency online assistance for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Consultants for Birmingham, AlabamaThe Cisco CCIE credential is the premier accreditation for networking consultants, and certifies an individual's technical skills at the expert level. Cisco CCIEs know how to deal with even the most intractable problems surrounding network design, installation, management, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad expertise permits them to resolve even the most complex problems quickly. In common cases, less seasoned consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Few consulting providers make CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone contact with a Cisco authorized CCIE so your company can receive immediate support for severe network infrastructure problems that are crippling business efficiency but are not within the scope of your ordinary computer support group or consultant. Progent's CCIE support experts can connect to your environment by means of the latest remote support tools in order to perform efficient, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular selection of networking devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network solutions.

  • Certified Microsoft Windows Expertise
    MS Windows Experts for Birmingham, AlabamaProgent's Microsoft-qualified online service professionals can deliver network repair and consulting help for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your business the assistance of consulting professionals who can help your company with a wide variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server design, Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide array of online PC desktop support services including Microsoft Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Professionals
    CISSP Qualified System Security Consultants for Birmingham, AlabamaProgent's certified CISSP and ISSAP network security consultants can provide a variety of security services to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or help your business to recuperate quickly following a serious breach. Security support services offered by Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting services to help organizations of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special projects that small businesses often need. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Services
    Progent's Call Center support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are a convenient solution for small businesses who lack the budget to assemble and manage an in-house Call Center but who require quick response from a reliable Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and operates as a transparent supplement to your current Help Desk resources. Progent's Virtual Call Center can act as an escalation alternative to handle the most difficult computer system challenges, or be ready in hectic circumstances when your other service providers are too busy.

    Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Call Center software products to handle the particular needs of your business, or providing occasional online staff to work with your existing Help Desk resources to deal with demanding events like software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your workers in Birmingham or anywhere in the state of Alabama fast communication with a dependable network service resource with substantial experience offering telephone-based help and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a key enabler of company efficiency, and Progent's target is to fix and not merely record network issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group can supply remote advanced consulting expertise and training in special business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Word, and Microsoft Excel. For additional information on Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Mac experts can nurture the imaginative aspect of Macintosh systems by delivering remote help services and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio or video or putting together an audio/video production lab.

    Remote Network Monitoring Support
    Progent offers businesses in Birmingham, or anywhere in the state of Alabama, online network monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your network support is proactive rather than reactive. By uncovering looming problems before they expand into network outages, remote monitoring can head off inconvenient and costly information system crises. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows environments, or environments that incorporate a mix of operating systems.

How Your Birmingham Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online help with UNIX, Linux, Solaris, or Mac OS X environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent.

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