Immediate Remote Consulting for Birmingham UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Birmingham or anywhere in Alabama, Progent provides help for networks based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISSP and CISM-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's online technical support services offer exceptional leverage because they are equipped with the practical background and the sophisticated tools to solve the majority of network problems rapidly. Efficient support lowers immediate expenses because solutions require fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves additionally with indirect costs by minimizing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, idle workers, and distracted executives.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you pay only for the services that you receive. Unlike many remote support companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing prevent situations where fast repairs somehow turn into substantial bills. Progent's penchant for disposing of problems quickly translates into your company conserving cash.

Progent's Online Support Technologies
Over the years, Progent has refined an arsenal of customized technologies and field-proven methodologies which ensure the highest degree of effectiveness for remote engineering help and troubleshooting for small business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to interface to your computer system remotely without violating system security.

Progent's sophisticated customer support database system stores thorough records of all support that Progent's customers have been provided. Progent's authorized consultants have access to the history of support rendered to every Progent customer by any Progent engineer. This archive of trouble tickets and resolutions is organized as a readily searchable proprietary knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level certifications and formal partnerships with important industry leaders including Cisco and Microsoft permit access to other vast support knowledge bases and allow quick access to vendors' internal support staff with the result that Progent's remote service experts can find the most efficient resolutions promptly.

Get Online UNIX, Linux, Solaris, or Apple Mac OS X Network Help from Progent
To get started with Progent's remote support in Birmingham or anywhere in Alabama or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's remote consulting professionals have credentials in a comprehensive array of technologies. This broad scope of IT skills allows Progent's engineers to resolve practically any crisis likely to take place in a small company information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.

To provide assistance to customers with multi-operating system environments, Progent also provides the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP experts, and ISSAP consultants.

Online technical services Offered by Progent to customers in Birmingham and throughout the state of Alabama include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services cover a wide array of information technology such as system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified administration, and migration from older systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for resolving problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:

    Major Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Birmingham, AlabamaThe Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and certifies a person's networking skills at the master level. Cisco qualified CCIEs can handle the most difficult issues occurring in network infrastructure design, deployment, maintenance, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or locating program patches. Cisco qualified CCIEs provide exceptional value since their depth of experience permits them to fix even the most difficult problems quickly. In many instances, less qualified service providers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few service firms make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive timely help for severe network infrastructure problems that are lowering worker efficiency but are outside the comfort zone of your ordinary network support personnel. Progent's Cisco CCIE support experts can connect to your environment by means of the latest remote troubleshooting tools in order to perform efficient, safe, and economical diagnosis and repair. Progent's CCIEs offer consulting for the complete line of Cisco's industry-leading family of networking devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, plus VPN technology.

  • Authorized Microsoft Windows Expertise
    Windows Expertise for Birmingham, AlabamaProgent's Microsoft-certified online service professionals can deliver computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your company the assistance of consulting engineers who can assist you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint Server 2013 development, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a full array of online PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Consultants
    CISSP Qualified System Security Experts for Birmingham, AlabamaProgent's qualified CISM and CISSP security consultants offer a variety of security solutions to improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to recover rapidly following a damaging penetration. Security services offered by Progent cover thorough security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious attacks; setting up firewalls; establishing secure techniques for off-site and mobile access; securing your messaging infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting support to help businesses of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract projects that small companies frequently need. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based online engineering services include:
  • Help Desk Call Center Services
    Progent's Call Center service options for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are intended for smaller organizations who don't have the resources to support an in-house Call Center but who want fast response from an efficient Help Desk with professional telephone support plus the available expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a seamless extension of your established Helpdesk team. Progent's Virtual Help Desk can serve as an escalation resource for complex network problems, or be ready in those situations when your ordinary resources are too busy.

    Progent's Help Desk consulting support can support you in building an efficient new Help Desk or enhancing your established one, identifying or customizing Call Center software to meet the special demands of your company, or adding temporary online staff to work with your internal Help Desk group to handle demanding situations like software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center team of seasoned information technology experts offers your workers in Birmingham or anywhere in the state of Alabama immediate communication with a dependable network service group with years of experience offering phone consulting and online troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk recognition as a significant contributor to company productivity, and Progent's goal is to resolve instead of just annotate network issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides remote and in-depth consulting expertise and education in special application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and MS Excel. To read additional information on Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac professionals can support the creative elements of Macintosh systems by offering phone-based consulting services and training in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific jobs like capturing or digitizing audio/video or establishing an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Birmingham, or anywhere in the state of Alabama, remote network monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so your IT support is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into crashes, proactive monitoring can minimize disruptive and costly service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or environments that support a variety of platforms.

How Your Birmingham Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or Apple Mac networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.

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