Fast Remote Troubleshooting for Birmingham Computer Systems
Urgent Remote Technical Support for Birmingham NetworksFor organizations located in Birmingham or anywhere in Alabama, Progent offers online technical support for information systems powered by Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the real-world background and have access to the advanced technology necessary to resolve the majority of information system issues rapidly. Efficient support lowers direct costs because service calls use up minimal billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits additionally in indirect costs by minimizing or eliminating network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. Unlike many online service firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid scenarios where fast repairs somehow turn into substantial bills. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized tools and proven methodologies which permit the highest level of efficiency for online technical support and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's remote service group to communicate with your company's system remotely without breaching corporate security.

Progent's advanced service reporting application includes comprehensive histories for all service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of all help provided to each Progent customer by every Progent engineer. This history of issues and solutions is organized as a conveniently retrievable support database that allows Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft open up additional vast support knowledge bases and permit fast access to manufacturers' internal support staff so Progent's remote service experts are able to come up with the best resolutions quickly.

Online support services offered by Progent to clients in Birmingham and anywhere in the state of Alabama include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk programs for businesses with environments that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for companies who lack the resources to support an in-house Help Desk but who want fast response from a reliable Call Center with proficient telephone support as well as the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a seamless addition to your current Helpdesk organization. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve the most difficult computer system challenges, or be available in overflow situations when your regular resources are swamped.

    Progent's Help Desk Call Center team of veteran network consultants offers your workers in Birmingham or anywhere in the state of Alabama fast contact with a large support group with extensive background delivering phone support and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to business productivity, and Progent's policy is to fix rather than merely document IT problems.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based and in-depth consulting support and education in specific application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, customization, and training for familiar Microsoft applications such as CRM, MS Project, MS Word, and Excel. To find out additional information concerning Progent's expertise, programming, and education offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Birmingham, or anywhere in the state of Alabama, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so your computer support is proactive and automated. By detecting looming problems before they expand into crashes, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft systems, or networks that support multiple OS platforms.
How Your Birmingham Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Birmingham or anywhere in the state of Alabama, Progent's phone-based network support specialists can deliver effective and affordable system help whenever your company requires it. More than a decade of providing remote repair services has earned Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix network problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Birmingham organization works with a regular independent consultant or employs a full time IT staff that know how to handle common computer issues, Progentís Microsoft certified consultants can provide an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the experience to address sudden network crises or particularly complex integration projects.

Features of Progent's Online Network Support for Birmingham
Progent's online support, Internet-based troubleshooting, system security expertise, and system management services give businesses in Birmingham or throughout the state of Alabama the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk Call Center services and network management, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of technical background, refined remote support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Full Line of Server Platforms
    Progent offers in-depth support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 support, Windows 2003 upgrades, MS Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you are billed exclusively for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services provided during regular working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports transmitted by every staff member to every customer. The discipline of detailing and organizing service records results in more effective service and avoids a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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