Immediate Online Help for Birmingham Computer Networks
Immediate Online Technical Support for Birmingham NetworksFor companies located in Birmingham or anywhere in Alabama, Progent offers remote help for networks powered by Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage because they have the real-world background and have access to the sophisticated technology necessary to resolve the majority of network problems quickly. Efficient support reduces direct expenses because service calls require minimal chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in indirect costs by minimizing or eliminating network downtime and associated losses due to business disruption, upset clients, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe exclusively for the services that you actually get. In contrast to many online service companies, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with situations where speedy. minor fixes manage to turn into large bills. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized technologies and field-proven methodologies that promote the maximum degree of effectiveness for remote engineering help and repair for IT systems of any size. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to interface to your environment remotely without compromising corporate security.

Progent's proven customer support reporting system stores comprehensive histories of the service that Progent's customers have been provided. Progent's team service personnel have access to the history of all help rendered to every Progent customer by every Progent consultant. This archive of issues and repairs is structured as an easily retrievable internal knowledge base that permits Progent's online technical professionals to share their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available additional massive support databases and permit fast response from vendors' internal support staff so Progent's remote service experts can find the most efficient resolutions in the least time.

Remote services provided by Progent to businesses in Birmingham and anywhere in the state of Alabama include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading enterprises. The ProSight series of network monitoring and management services covers all critical areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, and infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight Systems Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are well suited for businesses who lack the money or time to support an in-house Help Desk but who want quick response from an efficient Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk or improving your current organization, selecting or enhancing Call Center software to handle the special needs of your corporation, or adding occasional online staff to supplement your in-house Call Center resources during unusually busy scenarios like software migrations, major updates, or installing new applications.

    Progent's Help Desk team of seasoned information technology professionals provides your customers in Birmingham or anywhere in the state of Alabama fast access to a dependable network service resource with substantial experience offering phone consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to give the Call Center the reputation as a solid contributor to company success, and Progent's target is to resolve and not simply document technical problems.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group provides remote advanced consulting support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications including CRM, Office Project, Word, and Microsoft Excel. To find out more information on Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Birmingham, or anywhere in the state of Alabama, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your network support is proactive rather than reactive. By uncovering emerging problems before they result in network outages, system monitoring can head off inconvenient and expensive information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or networks based on a mix of platforms.
How Your Birmingham Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote support with Windows, Apple Mac, or Linux environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Birmingham or throughout the state of Alabama, Progent's phone-based network support specialists can deliver effective and affordable IT support the instant your company requires it. Long experience providing online tech support has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve network problems rapidly while eliminating the cost and lost time associated with on-site service calls.

Even if your Birmingham organization works with a local freelance consultant or employs an in-house organization that can deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to fix unexpected system crises or particularly complex integration projects.

Advantages of Progent's Network Help for Companies in Birmingham
Progent's online support services enable your Birmingham company to have the advantages of on-call, world-class IT support without the cost of maintaining an in-house IT organization. Your information system will derive added business worth by being more available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most organizations in Birmingham or anywhere in Alabama, local computer support resources, whether made up of freelance consultants or an in-house IT staff, can deal with typical network problems. However, major troubles sometimes occur when local resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite service technicians. In these situations, Progent's online service professionals offer a convenient, fast, and economical way to supplement your local resources and to transfer valuable knowledge to increase your ability to deal with future problems locally.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller businesses often rely on independent freelance service providers. Although independent consultants carry smaller overhead than larger service organizations and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the absence of fallback help may require your business to go without help during an emergency. As your company expands, network unavailability and trouble with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup service expertise to make sure your IT system remains available.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations often begin with an information architecture implemented on a shoestring budget. Without a robust infrastructure, slap-dash repairs can get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can hinder the success of the organization. Such poorly built systems require careful assessment, intelligent long-term planning, and wide IT knowledge to evolve to a network infrastructure able to deliver the solid foundation to handle current business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller organizations require guidance and technical training to navigate through an ever more complex array of technology alternatives available for accelerating business success and enhancing efficiency. They hardly need a network consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can result in a situation where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to align technical expertise with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers in-depth support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Windows Server 2008 R2 support, Microsoft Windows 2003 maintenance, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for support services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be tempted to allow minor problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by each consultant to every customer. The discipline of documenting and organizing service activity allows more efficient support and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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