Immediate Online Support for Birmingham Computer Networks
Urgent Phone Support for Birmingham NetworksFor companies in Birmingham or anywhere in the state of Alabama, Progent offers online help for networks powered by Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support experts provide excellent value because they possess the practical experience and have access to the advanced tools required to solve most network issues quickly. Efficient support reduces immediate expenses because service calls use up minimal billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company saves even more with indirect costs by minimizing or avoiding system downtime and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to typical remote service organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent scenarios where fast repairs manage to end up as major invoices. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized tools and field-proven methodologies that promote the highest level of effectiveness for remote technical support and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to link to your system remotely without compromising network security.

Progent's sophisticated customer support database application stores detailed histories for the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of services delivered to every Progent client by any Progent engineer. This archive of trouble tickets and resolutions is organized as a conveniently accessible proprietary database that allows Progent's online technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and formal partnerships with key industry leaders such as Cisco and Microsoft open up other massive technical support databases and allow fast access to vendors' internal product engineers so Progent's online consulting experts can arrive at the best solutions promptly.

Remote technical support services available from Progent to clients in Birmingham and anywhere in the state of Alabama include:

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based online consulting services include:
  • Help Desk Support
    Progent's Help Desk service options for organizations with environments based on Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for organizations who don't have the budget to support an in-house Help Desk but who require fast communication with a dependable Help Desk Call Center with professional phone assistance plus the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless extension of your established Help Desk staff. Progent's Virtual Help Desk can act as a an escalation alternative to handle complex technical issues, or be ready in overflow situations when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center team of experienced network professionals provides your computer users in Birmingham or anywhere in the state of Alabama quick access to a large technical support resource with extensive background offering phone consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a key contributor to business productivity, and Progent's aim is to resolve and not just track IT problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts staff offers online advanced engineering support and training in specific business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and MS Excel. To learn more about Progent's expertise, customization, and training services, refer to Progent's Applications Experts Services.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Birmingham, or anywhere in the state of Alabama, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By detecting looming issues before they result in network outages, automated monitoring can minimize stressful and expensive information system failures. Progent can also use network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or systems based on multiple platforms.
How Your Birmingham Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online expertise with Microsoft, Apple Mac, or Linux networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Birmingham or throughout the state of Alabama, Progent's phone-based network support specialists can provide effective and economical system support whenever your business needs it. Long experience providing remote technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to solve computer problems rapidly while avoiding the expense and lost time that comes with in-person service calls.

Even if your Birmingham office has a local freelance support technician or employs a full time IT staff that know how to deal with ordinary computer problems, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the expertise to address unexpected system emergencies or especially tough integration projects.

Details of Progent's Remote Computer Support for Birmingham
Progent's online support, Internet-based troubleshooting, system security consulting, and system administration services give businesses in Birmingham or anywhere in the state of Alabama unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's experts can provide your office enterprise-level network support while permitting you to eliminate the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help program include:

  • Fast Telephone Access to Microsoft Certified Professionals
    Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Birmingham and is also ideal for customers in more remote regions of Alabama that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner consulting company, Progent has the use of a wide selection of Microsoft support utilities, technical databases, and on-going training.

  • By the Minute Rates to Reduce Costs
    Progent provides online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum charge for online service and requires no monthly retainer for services provided during normal working hours. This saves you from facing big bills for routine fixes.

  • Access to Cisco Certified Network Infrastructure Specialists
    As a Registered Partner for Cisco, Progent can provide access to authorized professionals who have expertise in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure connectivity for fixed and mobile networking.

  • Application Experts Team
    Progent's basic consulting offerings include technology integration, MS Exchange consulting, corporate security planning, and Help Desk Call Center support. Progent's Application Experts group offers world-class consulting support for specific application areas. Support offered by the Application Experts Group covers:
    Microsoft Dynamics GP/Great Plains Support and Customization
    MS Project Training
    Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Office 365 Word Expertise
    BI Reporting Consulting and Training
    UNIX, Linux and Solaris Integration
    SQL Server 2016 Application Programming and SQL Server 2014 Software Development and Debugging
    Oracle Project Management and Application Development
    MySQL DBA Services and Software Design
    Mac Support
    Amazon Marketplace Web Service Software Design and Programming

    By offering a convenient one-stop resource for IT generalists and application experts, Progent can tailor fast, affordable, and comprehensive IT solutions that fit the unique needs of your company.

  • State of the Art Remote Access Software
    Protected remote connectivity permits Progent's support professionals to see exactly what your users see. This makes it possible to find quick solutions to issues that could otherwise demand a costly personal service call. Sophisticated online connectivity software and expert technicians together allow Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated system monitoring.

  • Compatibility with Leading VPN Gateways
    Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.

  • Round-the-Clock Support for High Network Uptime
    For companies with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce maximum system uptime.

  • Help Desk Call Center
    Progent's Help Desk support programs are intended especially for budget-constrained companies whose clients need immediate access to a Help Desk service with expert telephone support and complete escalation capability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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