Fast Online Technical Support for Birmingham Computer Systems
Immediate Phone Help for Birmingham SystemsFor businesses in Birmingham or anywhere in the state of Alabama, Progent provides online support for networks based on Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft qualified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's online technical support experts provide exceptional leverage because they have the real-world background and are equipped with the sophisticated tools needed to solve most network issues quickly. This lowers direct expenses since service calls use up fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company benefits even more with indirect expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting know-how is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the support that you actually get. In contrast to typical remote support companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent scenarios where quick solutions somehow turn into large tabs. Progent's skill at dealing with problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and field-proven methodologies which ensure the highest level of efficiency for remote help and troubleshooting for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to link to your computer system remotely without compromising system security.

Progent's advanced technical support database system includes extensive documentation of all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of services provided to every Progent client by every consultant. This database of anomalies and solutions is stored as an easily exploitable support knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and formal partnerships with major industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's online consulting experts can arrive at the best solutions in the least time.

Remote support services provided by Progent to companies in Birmingham and throughout the state of Alabama include:

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are well suited for organizations who don't have the money or time to build and maintain an in-house Help Desk but who want quick communication with an effective Help Desk with professional telephone assistance as well as the ability to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a seamless supplement to your established Helpdesk staff. Progent's Virtual Help Desk can act as a an escalation option to resolve the toughest computer system issues, or be available in overflow instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned network consultants provides your customers in Birmingham or anywhere in the state of Alabama rapid access to a dependable technical support resource with substantial background offering telephone-based help and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a key contributor to business success, and Progent's policy is to resolve rather than simply record technical issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers phone-based advanced engineering expertise and education in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Project, MS Word, and Office Excel. To learn additional information on Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Network Monitoring Support
    Progent offers companies in Birmingham, or anywhere in the state of Alabama, online computer system monitoring support based on System Center Operations Manager (SCOM), customized by Progent to suit your environment so that your network maintenance is proactive and automated. By exposing potential issues before they evolve into downtime, proactive monitoring can minimize disruptive and costly network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or networks powered by a variety of OS platforms.
How Your Birmingham Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online support with Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Birmingham or throughout the state of Alabama, Progent's phone-based computer support engineers are ready to deliver professional and affordable system help the moment your business requires it. More than a decade of providing online technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to solve computer problems quickly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Birmingham organization deals with a regular independent consultant or maintains a full time organization that know how to handle ordinary network issues, Progentís Microsoft certified engineers can still offer a convenient and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to fix sudden system crises or especially tough integration projects.

Features of Progent's Online Computer Support for Birmingham
Progent's online support, Internet-based repair, network security expertise, and system management services give companies in Birmingham or throughout the state of Alabama unparalleled leverage for your IT investment. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk outsourcing support and system management, Progent's professionals can deliver your organization world class network support while permitting you to avoid the cost and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, breadth of technical experience, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Complete Family of Servers
    Progent can provide world-class expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 integration, Windows 2003 upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits by the minute. Consequently, you are invoiced only for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for services delivered during regular working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent faces little competition. Businesses who work with trusted independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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