Immediate Online Technical Support for Birmingham IT Networks
Immediate Online Consulting for Birmingham SystemsFor companies in Birmingham or anywhere in the state of Alabama, Progent provides remote technical support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage because they have the practical experience and have access to the advanced tools necessary to solve most information system issues rapidly. Efficient support reduces direct expenses because service calls use up minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves additionally with indirect expenses by minimizing or avoiding system downtime and associated losses due to business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive online consulting expertise is especially important for businesses that rely on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you are charged only for the services that you actually get. In contrast to typical remote service companies, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and clean model for pricing avoid situations where fast repairs manage to turn into large tabs. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested methodologies that ensure the highest degree of efficiency for online engineering help and repair for information networks of any size. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to communicate with your computer system remotely without compromising network security.

Progent's powerful customer support database application keeps comprehensive records for all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of all help rendered to every customer by every consultant. This database of trouble tickets and repairs is structured as a readily retrievable proprietary database that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and allow quick response from vendors' internal engineering staff so Progent's online consulting experts are able to arrive at the best solutions quickly.

Online support provided by Progent to businesses in Birmingham and throughout the state of Alabama include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the industry's top corporations. The ProSight series of network monitoring and management services addresses all key aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to block or recover rapidly from a ransomware incident. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who don't have the money or time to build and maintain an in-house Help Desk but who want quick communication with an efficient Help Desk Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a seamless reinforcement of your established Help Desk staff. Progent's Virtual Help Desk can serve as a an escalation alternative for the toughest network issues, or be ready in those instances when your regular resources are too busy.

    Progent's Help Desk staff of seasoned network experts offers your clients in Birmingham or anywhere in the state of Alabama quick access to a large support resource with substantial experience delivering phone consulting and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a significant contributor to business success, and Progent's policy is to fix instead of merely track IT problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Birmingham, or anywhere in the state of Alabama, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By spotting emerging issues before they evolve into crashes, system monitoring can minimize stressful and costly information system breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on a variety of operating systems.
How Your Birmingham Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Birmingham or throughout the state of Alabama, Progent's online computer support engineers are ready to deliver effective and cost-effective IT support the instant your business has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix computer problems quickly while eliminating the cost and lost time that comes with on-site support calls.

Even if your Birmingham organization works with a local independent consultant or maintains a full time organization that know how to handle common computer issues, Progentís Microsoft certified consultants can still offer an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to resolve sudden network emergencies or particularly challenging integration problems.

Features of Progent's Remote Network Services for Birmingham
Progent's online support, remote repair, system security expertise, and network administration services give companies in Birmingham or throughout the state of Alabama unparalleled leverage for your IT budget. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can provide your business world class network support while allowing you to eliminate the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Complete Line of Server Platforms
    Progent offers world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help per minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has little competition. Businesses who work with familiar freelance service providers or who maintain internal support staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.