Fast Online Technical Support for Birmingham IT Networks
Fast Online Consulting for Birmingham NetworksFor companies located in Birmingham or anywhere in the state of Alabama, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer excellent value due to the fact that they possess the real-world background and have access to the sophisticated tools necessary to resolve most information system problems quickly. Efficient support lowers immediate expenses since solutions use up minimal billable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves even more with indirect expenses by minimizing or eliminating network outages and related costs due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting experience is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you owe only for the services that you actually get. Unlike many remote service organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate situations where fast solutions manage to end up as major tabs. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized technologies and proven processes which ensure the maximum level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's Technical Response Center to interface to your system remotely without violating system security.

Progent's sophisticated customer support database system maintains comprehensive records describing all support that Progent's clients have received. Progent's staff consultants have access to the history of services provided to each Progent client by any consultant. This database of issues and repairs is organized as a readily exploitable support knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote service experts can find optimal solutions quickly.

Online technical services available from Progent to customers in Birmingham and anywhere in the state of Alabama include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by many of the world's leading enterprises. The ProSight series of network management outsourcing services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to block or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for organizations who lack the budget to support an internal Help Desk Call Center but who need fast communication with a dependable Call Center with proficient phone assistance as well as the ability to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and acts as a transparent reinforcement of your existing Call Center organization. Progent's Virtual Call Center can operate as a an escalation option to resolve the toughest computer system problems, or be available in those situations when your regular service providers are overwhelmed.

    Progent's Call Center staff of veteran information technology experts offers your clients in Birmingham or anywhere in the state of Alabama fast contact with a large network service group with years of experience offering telephone-based help and remote repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a solid enabler of company efficiency, and Progent's goal is to solve rather than merely record technical problems.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts staff offers remote advanced engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Birmingham, or anywhere in the state of Alabama, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so your computer support is proactive and automated. By anticipating possible trouble spots before they grow into crashes, automated monitoring can head off inconvenient and costly service failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a variety of operating systems.
How Your Birmingham Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Birmingham or anywhere in the state of Alabama, Progent's online network support engineers can provide effective and cost-effective system support whenever your organization has to have it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Birmingham office deals with a regular independent support technician or employs a full time organization that know how to handle ordinary computer issues, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to handle unexpected system emergencies or particularly challenging integration projects.

Benefits of Progent's Network Help for Offices in Birmingham
Progent's remote network troubleshooting services enable your Birmingham company to have the benefits of on-call, expert IT support without the cost of managing a full-time IT staff. Your network will acquire greater strategic value by being more reliable, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your local IT resources
    With most businesses in Birmingham or anywhere in Alabama, local computer service resources, whether consisting of outside consultants or an in-house IT staff, can take care of typical technical problems. However, major troubles might occur when local support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite support people. In these cases, Progent's online service professionals offer a convenient, fast, and budget-friendly solution to supplement your regular help and to pass on valuable knowledge to improve your capability to deal with future issues in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller businesses commonly rely on independent freelance consultants. Although independent service people carry less internal costs than larger support firms and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of reserve help may force your company to go without help during an emergency. As your company expands, system unavailability and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of backup service experts to make sure your IT system stays available.

  • Create a Scalable Foundation for Seamless Growth
    Businesses typically begin with an IT architecture implemented on a modest budget. Without a robust infrastructure, slap-dash repairs can get piled on top of a weak foundation. When a company grows, stability and scalability issues can impede the productivity of the business. Such poorly built systems require proper assessment, smart strategic planning, and wide technical expertise to evolve to a network infrastructure able to deliver the stable foundation to handle critical business requirements and facilitate future growth.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller companies require guidance and technical education to negotiate an ever more complex array of product alternatives capable of promoting business success and enhancing productivity. They do not need a network engineer who is attempting to resell a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is built around a predetermined product instead of the true needs of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match IT consulting with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, at the forefront of network support, executing a wide range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert technical capability, but also a support engineer with field-tested approaches for using technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help by the minute. As a result, you are invoiced exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by each consultant to every client. The practice of detailing and archiving support records allows more effective support and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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