Immediate Online Technical Support for Birmingham IT Networks
Immediate Online Consulting for Birmingham SystemsFor companies in Birmingham or anywhere in the state of Alabama, Progent provides remote technical support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage because they have the practical experience and have access to the advanced tools necessary to solve most information system issues rapidly. Efficient support reduces direct expenses because service calls use up minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves additionally with indirect expenses by minimizing or avoiding system downtime and associated losses due to business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive online consulting expertise is especially important for businesses that rely on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you are charged only for the services that you actually get. In contrast to typical remote service companies, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and clean model for pricing avoid situations where fast repairs manage to turn into large tabs. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested methodologies that ensure the highest degree of efficiency for online engineering help and repair for information networks of any size. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to communicate with your computer system remotely without compromising network security.

Progent's powerful customer support database application keeps comprehensive records for all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of all help rendered to every customer by every consultant. This database of trouble tickets and repairs is structured as a readily retrievable proprietary database that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and allow quick response from vendors' internal engineering staff so Progent's online consulting experts are able to arrive at the best solutions quickly.

Online support provided by Progent to businesses in Birmingham and throughout the state of Alabama include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by many of the industry's leading corporations. The ProSight line of network monitoring and management services addresses all critical aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who lack the budget to support an internal Help Desk Call Center but who want fast communication with an efficient Help Desk Call Center with professional telephone support plus the ability to escalate complex tasks to advanced consultants.

    Progent's Help Desk consulting support can support you in creating an effective new Help Desk Call Center or enhancing your existing one, evaluating or modifying Help Desk Call Center application software to address the special needs of your company, or adding temporary online personnel to work with your internal Help Desk group during demanding situations like software migrations, mass updates, or installing new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your customers in Birmingham or anywhere in the state of Alabama fast contact with a dependable technical support resource with substantial background offering telephone-based consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a crucial driver of company success, and Progent's policy is to solve instead of merely record IT issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced engineering support and education in key business application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and education for Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, customization, and training services, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Birmingham, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so your network maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into crashes, automated monitoring can minimize stressful and expensive network failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by a variety of operating systems.
How Your Birmingham Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Birmingham or anywhere in the state of Alabama, Progent's phone-based computer support engineers can provide expert and affordable system help the instant your organization needs it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Birmingham organization works with a regular freelance support technician or maintains a full time IT staff that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to address unexpected system emergencies or especially complex integration problems.

Details of Progent's Online Computer Services for Birmingham
Progent's online support, remote troubleshooting, system security expertise, and network administration services give businesses in Birmingham or throughout the state of Alabama unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk outsourcing support and network management, Progent's experts can provide your company world class network support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world professional experience, in the trenches of IT support, performing a wide variety of technical tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This ensures that you get not just world-class IT capability, but also a consultant with field-tested methods for applying computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits by the minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during normal working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent is able to focus on offering high-value skills where Progent faces few competitors. Companies who utilize trusted freelance service providers or who employ internal support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.















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