World-class Online Consulting Expertise for BlackBerry Environments
RIM BlackBerry Remote Troubleshooting HelpSecure and dependable connectivity from handheld devices to collaborative messaging systems like Exchange, Lotus Domino, or Groupwise has become mandatory for businesses of any type who wish to maximize competitiveness. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are some of the most popular technologies for building and managing mobile connectivity. However, maintaining productive BlackBerry systems has become challenging due to the sophisticated tools that exist to meet the requirement for world-class protection and non-stop operation. Progent's BlackBerry qualified consultants are experienced at providing remote support expertise for BlackBerry environments, lowering support expenses and taking care of problems faster than is feasible with conventional on-site service providers.

Progent maintains a large group of remote engineers certified to maintain IT system that include products from all popular vendors. (Refer to industry certifications of Progent's consultants.) Progent's Cisco CCIE engineers can help your company to resolve challenging issues with your network environment. Progent's Apple certified experts can help your business to integrate Macs with your mobile connectivity solution and can provide support with Apple iPhone integration. Progent's Linux consultants can provide help for managing application servers powered by various implementations of Linux such as RedHat, SUSE, Debian GNU/Linux, CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo. This breadth of practice areas allows Progent to offer a convenient source for all consulting support required in multi-vendor environments and avoids the blame game that small companies often confront when trying to find technical support.

Progent's IT security consultants have earned prestigious security certifications such as CISM and CISSP. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include two low-cost security inventory testing service packages that allow small businesses to get an independent security evaluation from a Progent security consultant to determine possible weaknesses in the security posture you expose inside and outside your firewall.

Technical Support for BlackBerry BES Server
Research in Motion's high-end solution for administering large groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful tool allows Microsoft Exchange, Domino, or Novell GroupWise clients to transmit and receive messages that are encrypted during transit to ensure optimum security. BES Server also streamlines a broad variety of crucial management tasks that span from BlackBerry configuration and upgrades to wireless security and high availability.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-qualified engineers can show you how to use RIM BlackBerry BES Server to do routine tasks like:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Manage client settings with BES Server's vast selection of IT policies

Progent's BlackBerry-qualified engineers can also assist your company to utilize BlackBerry BES Server to implement key tasks not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Configure and support BlackBerry's high-availability architecture based on virtual servers
  • Deploy BlackBerry smartphones wirelessly
  • Establish specialized administration roles
  • Automatically track and analyze the health of your solution

Professional BlackBerry Consulting Support Services Available Remotely from Progent
Progent's authorized BlackBerry engineers are available remotely to deliver expert technical help to companies in the Boise area or throughout the state of Idaho. Progent's experienced online consulting experts have helped businesses solve computer problems and cut support costs in every state in the U.S. and established a large following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent offers online help for a wide selection of issues related to BlackBerry products including wireless synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Major BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as resolving enterprise activation issues, adding and deleting BlackBerry smartphone clients, setting activation passwords, configuring over-the-air software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to operate administration tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and help your company to select and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to add and remove BlackBerry device users on Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Exchange Server data flow, create, edit, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and document a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology needs assessment, system architecture, deployment planning and execution, performance tuning, design of a fault-tolerant architecture, data backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional objectives and to design a mobile wireless environment that meets your information technology budget and supports your business plans. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to support a BlackBerry BES Server, help your organization to decide which administration model and physical components meet your requirements, and evaluate your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning alternatives for software editions, processors and storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry expert can assist you to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-qualified security specialists to perform network-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
In order to get in touch with Progent about engineering expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.

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