Consulting Support Services for RIM BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile PDAs from Research in Motion are among today’s most popular products for maintaining location-independent connectivity to messaging, scheduling, web-based applications, and other critical business data. As the complexity of small company IT technology has increased, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the norm for organizations of any size, successful deployment and maintenance of RIM BlackBerry technology has grown more challenging. To address areas like security, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and shared databases, small businesses frequently resort to outside consulting professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-qualified engineers who can help small businesses to plan, administer, and repair BlackBerry-based environments affordably and effectively, dispensing with the necessity for an internal BlackBerry technology expert and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This range of experience, combined with Progent's efficient remote service delivery model, provides small businesses an affordable alternative for incorporating RIM BlackBerry products productively into their IT system.

Progent's engineers can assist your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your data and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous releases of BlackBerry and Microsoft technology, configure streamlined management tools so you can track and support BlackBerry devices across your company, recommend security policies that are right for your business, develop custom wireless applications, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be recovered rapidly and safely.

Consulting and Technical Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry devices, offering a single platform for handling key jobs like device installation, updates, and deactivation and also providing a strong infrastructure for security and high availability. BlackBerry BES Server delivers transparent communication between Exchange Server, Groupwise, or Lotus messaging servers and BlackBerry smartphones and allows remote synchronization.

RIM BlackBerry BES Server Integration Assistance

BlackBerry BES Server includes a wealth of data protection options beginning with automatic data encryption of information sent between a BlackBerry device and BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent flexibility in selecting levels of protection to match the specific requirements of your mobile environment. Progent's BlackBerry certified consultants can assist your company to select advanced security functions and activate them remotely. Examples of these over-the-air configurable security settings include:

  • Disable a smartphone
  • Erase data from a misplaced or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Activate built-in defenses against malware

BlackBerry BES Server also offers versatility in determining ways to keep users from installing or executing unsafe or unauthorized applications. Progent can assist you to select blocking processes like:

  • Specify exactly which applications are permitted on the device
  • Block third-party applications from allocating persistent storage on the smartphone
  • Determine which functions external software can access on the BlackBerry device
  • Restrict the types of connections external software running on the device can initialize
  • Block all third-party software from being loaded or run on the BlackBerry smartphone

Progent's Online BlackBerry-Certified Consulting Services is Quick and Economical
For companies in Boise, Idaho who require fast and affordable access to an authorized RIM BlackBerry consultant, Progent offers effective remote assistance from a seasoned support staff who have provided IT solutions to organizations in every state in the U.S. (Refer to Progent's customer testimonials.)

Remote support eliminates travel costs and enables specialists to solve problems quickly, allowing you to reduce lost productivity. Progent's RIM BlackBerry specialists have been awarded certifications in the entire range of BlackBerry technologies and offer expert support in fields including resolving synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant system architecture for RIM BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist you to perform basic support operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters, changing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's seasoned experts can also assist your business to troubleshoot a broad range of issues associated with synchronization, handset detection, email consistency, web browsing, mobile connections, IM, workstation application configuration, and Desktop Redirector.

As a leader in delivering nationwide online help for small company networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile technical support costs low and, by dealing with issues quickly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks such as troubleshooting enterprise activation issues, adding and removing BlackBerry smartphone users, setting activation passwords, configuring wireless program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry consultants can also assist you to use management software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and help your company to select and install appropriate security options.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, tracking, and maintaining one or several BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has support skills in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to install and delete BlackBerry smartphone users on Microsoft Exchange and Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and support storage groups, configure permissions, set up the Mobile Data System and IM, install access control lists, control Exchange Server data flow, create, edit, and apply wireless LAN and VPN configuration sets, set up SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and document a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and technology requirements assessment, solution design, deployment planning and implementation, performance tuning, configuration of a high-availability environment, information backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical objectives and to design a wireless system that fits within your information technology budget and supports your business plans. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, help your organization to determine which management model and hardware products meet your requirements, and analyze your messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices concerning options for software versions, processors and mass storage, network topology, and application set up.

To maximize system protection, Progent's BlackBerry consultant can assist your company to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security engineers to perform company-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry environment.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Expert
In order to get in touch with Progent about consulting expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.
















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