Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were once among the most successful products for achieving mobile connectivity to email, calendars, web-based programs, and other critical business data. Progent can provide Boise, Idaho companies the services of BlackBerry-certified experts who can help organizations to maintain their BlackBerry deployments or migrate smoothly to a more popular mobile platform.

As the sophistication of small company networks has increased, and as the demand for world-class security, dependability, and recoverability has become the standard for organizations of all sizes, effective integration and maintenance of RIM BlackBerry solutions has become more challenging. To deal with issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and shared databases, small organizations frequently turn to external consulting professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to plan, manage, and repair BlackBerry environments economically and effectively, doing away with the need for an in-house BlackBerry technology specialist and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of experience, coupled with Progent's efficient remote service delivery model, gives small businesses a budget-friendly alternative for incorporating BlackBerry technology productively into their IT system.

Progent's experts can help your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and messaging systems operate optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft technology, configure easy-to-use management utilities to help you track and support BlackBerry smartphones throughout your business, define security policies that make sense for your business, customize mobile applications, and make sure that your IT network architecture is properly designed to handle your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.

Consulting Support for BlackBerry Enterprise Server
RIM's high-end platform for administering big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated software enables Microsoft Exchange, Domino, or Groupwise users to send and receive messages that stay encrypted during transit to provide optimum data protection. BlackBerry Enterprise Server also streamlines a broad selection of critical administrative jobs ranging from smartphone setup and updates to mobile security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-certified consultants can assist you to use BlackBerry BES Server to do routine tasks such as:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Update BlackBerry smartphone software remotely
  • Control client settings with BlackBerry's vast library of policies

Progent's BlackBerry-certified engineers can also help your company to utilize BlackBerry Enterprise Server to perform key procedures not supported by the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Install and manage BlackBerry's high-availability infrastructure based on virtualization
  • Install BlackBerry smartphones wirelessly
  • Set custom management roles
  • Automatically track and analyze the overall health of your BlackBerry system

Progent's Online BlackBerry-Qualified Consulting Services is Quick and Economical
For businesses in Boise, Idaho who want quick and economical access to a certified RIM BlackBerry support expert, Progent delivers efficient remote help from a veteran support team who have provided network solutions to organizations in every state in the United States. (Refer to Progent's customer testimonials.)

Online support eliminates travel expense and lets engineers fix technical issues quickly, so you reduce lost productivity. Progent's BlackBerry specialists have been awarded certifications in all BlackBerry solutions and offer expert help in fields including fixing synchronization issues, setting up BlackBerry BES Server, and designing a secure, high-availability system architecture for BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to perform basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters, changing user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned experts can also help you to troubleshoot a wide array of issues concerning synchronization, device recognition, messaging consistency, web access, wireless connections, IM, desktop software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online help for small company IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile technical support expenses at a minimum and, by solving issues promptly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can assist you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical tasks including resolving enterprise activation problems, adding and deleting BlackBerry device users, setting activation passwords, implementing wireless program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry consultants can also help you to operate management software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES system and assist your company to select and install appropriate security configurations.

Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry engineer has expertise in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to add and delete BlackBerry device clients on Exchange and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and IM, implement access control lists, manage Exchange data flow, create, update, and assign wireless LAN and VPN configurations, set up SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry include business and network requirements analysis, solution architecture, roll-out planning and implementation, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to design a wireless solution that meets your information technology budget and supports your business strategy. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, assist you to decide which administration model and physical components match your needs, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed choices concerning options for software editions, server hardware and storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry expert can assist your company to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-qualified security specialists to perform company-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry environment.

Contact Progent for Support from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about technical support for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.
















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