Introduction to Progent's Support Expertise for RIM BlackBerry Technology
BlackBerry Consulting and Integration ServicesWireless access to email, contacts, schedules, and web applications is a critical feature of information systems for businesses of any type. BlackBerry smartphones are some of the most popular devices for maintaining location-independent communications. However the infrastructure needed to accommodate BlackBerry smartphones has grown significantly more complex as the demand for fault tolerance and rock-solid security has increased. Progent's RIM certified engineers focus in providing small companies world-class network expertise and troubleshooting services that are affordable and effective.

Being a Microsoft Gold certified Partner with more than a decade of experience consulting on MS Exchange Server, Progent can provide broad assistance in incorporating RIM BlackBerry and Microsoft products by offering services such as Exchange 2010 support as well as by providing complementary support services such as Microsoft Lync Server deployment and MS Office Communications Server support to help control IM and Presence. Progent's MS SQL 2016 consultants and Microsoft SQL 2014 consultants can configure and repair your SQL database server to operate optimally with BES Server, and Progent's Microsoft System Center Data Protection Manager specialists can assist you to develop archiving and recovery procedures to guard your messaging data and reduce productivity loss in case of a crash of your messaging solution.

Progent also retains one of the country's largest teams of Cisco certified CCIE network engineers who are accessible remotely to provide advanced support for architecting and repairing your network so it accommodates your BlackBerry solution with high levels of fault tolerance, scalability, protection, and maintainability. Cisco Certified Internetwork Experts are highly-qualified networking consultants who are awarded this prestigious certification only through intense examination by Cisco. CCIEs are able to handle even the most intractable issues associated with network architecture, configuration, troubleshooting, and maintenance.

Technical Services for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry devices, providing a single platform for controlling critical jobs like device installation, updates, and deactivation and also providing a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange, Novell GroupWise, or Lotus email servers and BlackBerry handsets and allows over-the-air synchronization.

BlackBerry BES Server Integration Assistance

BlackBerry BES Server features a variety of security capabilities beginning with automatic encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits great versatility in adjusting degrees of protection to match the specific requirements of your network. Progent's BlackBerry certified consultants can help you to select powerful security functions and enable them wirelessly. Examples of these wirelessly selectable security settings include:

  • Disable a smartphone
  • Wipe information from a missing device
  • Lock out Bluetooth
  • Activate internal defenses against malware

BlackBerry Enterprise Server also offers flexibility in determining mechanisms to keep users from installing or executing unsecure or prohibited software. Progent can help you to choose protective processes like:

  • Specify exactly what applications are permitted on the device
  • Prevent third-party software from allocating persistent memory on the device
  • Select what resources third-party programs can access on the device
  • Restrict the kinds of access third-party applications running on the BlackBerry smartphone can initialize
  • Prevent all external applications from being loaded or executed on the BlackBerry device

Professional BlackBerry Technical Services Offered Remotely from Progent
Progent's authorized BlackBerry engineers are available remotely to deliver expert assistance to businesses in the Boise region or anywhere in the state of Idaho. Progent's experienced online consulting experts have helped businesses solve network problems and reduce IT service expenses in every state in the U.S. and established a substantial base of loyal clients. (Refer to Progent's client testimonials.)

Progent can provide online help for a broad array of issues associated with BlackBerry software and devices including synchronization, configuration with Exchange, setting up BlackBerry BES Server, and improving wireless security. Important RIM BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can assist your business to perform basic support operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, changing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned service professionals can also assist your business to resolve a broad array of problems associated with synchronization, handset detection, messaging consistency, web browsing, mobile connections, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online technical assistance for small office networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless support expenses at a minimum and, by solving problems promptly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and network requirements assessment, system architecture, deployment strategy and implementation, performance tuning, configuration of a high-availability architecture, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to create a wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which management approach and physical components meet your requirements, and evaluate your messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make informed choices about options for software editions, server hardware and mass storage, network design, and application set up.

To optimize system protection, Progent's BlackBerry-certified consultant can help your company to choose and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security specialists to perform network-wide security assessment and compliance testing and suggest improvements to support your BlackBerry environment.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Specialist
If you wish to get in touch with Progent about technical support for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.

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