World-class Remote Consulting Expertise for BlackBerry Technology
BlackBerry Remote Troubleshooting AssistanceSecure and uninterrupted connectivity from smartphones to email systems like Exchange, Lotus, or Groupwise is now a necessity for companies of any size who want to maximize competitiveness. RIM's BlackBerry devices and the BlackBerry BES Server are some of the most popular technologies for building and administering wireless connectivity. But, supporting efficient BlackBerry systems is increasingly complex because of the sophisticated mechanisms available to meet the requirement for enterprise-class protection and fault tolerance. Progent's BlackBerry certified engineers are expert at providing remote consulting and support expertise for BlackBerry environments, reducing service expenses and taking care of issues faster than is feasible via ordinary on-premises service providers.

Progent has a seasoned team of remote consultants qualified to support networks that incorporate products from all major suppliers. (Refer to technical certifications of Progent's consultants.) Progent's Cisco-certified CCIE network engineers can assist you to resolve complex issues with your infrastructure. Progent's Apple qualified specialists can help you to integrate Macintosh computers with your wireless connectivity environment and can provide support with Apple iPhone integration and management. Progent's Linux engineers can provide help for managing application servers based on all leading implementations of Linux including RedHat, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo. This range of support skills permits Progent to offer a one-stop source for any IT support required in mixed-platform environments and avoids the finger-pointing that small organization commonly encounter when looking for computer help.

Progent's information technology security consultants have been awarded prestigious security credentials such as Global Information Assurance Certification and Certified Information Systems Security Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include a pair of low-cost security vulnerability testing service packages that enable small businesses to get an objective network security assessment from a Progent security engineer to determine possible risks in the security profile you present on both sides of your firewall.

Consulting Support for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for managing big collections of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated tool enables Microsoft Exchange, Lotus, or Novell GroupWise users to send and receive messages that stay encrypted during wireless transit to provide maximum data protection. BlackBerry BES Server also streamlines a wide selection of critical management tasks ranging from smartphone configuration and updates to wireless security and high availability.

BlackBerry BES Server Integration Support

Progent's BlackBerry-qualified engineers can assist you to utilize RIM BlackBerry Enterprise Server to do basic tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Manage user configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-certified consultants can also assist you to utilize BlackBerry BES Server to implement important procedures not available with the less advanced BES Server Express. These tasks include:

  • Configure and manage BlackBerry's high-availability architecture based on VMware
  • Install BlackBerry devices remotely
  • Establish custom administration roles
  • Monitor and report on the integrity of your solution

Expert BlackBerry Consulting Services Offered Remotely from Progent
Progent's certified BlackBerry support specialists are accessible remotely to provide prompt technical help to companies in the Boise area or anywhere in the state of Idaho. Progent's seasoned online consulting experts have helped businesses resolve network issues and cut support costs in every state in the United States and built a large base of satisfied customers. (Refer to Progent's customer testimonials.)

Progent offers online consulting support for a wide array of issues related to BlackBerry products such as synchronization, configuration with Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Important BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to perform basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified service professionals can also help you to troubleshoot a broad array of issues concerning synchronization, device detection, messaging reconciliation, web access, mobile connectivity, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote consulting services for small business IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your BlackBerry technical support expenses at a minimum and, by resolving issues quickly, improves the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can help you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical tasks including troubleshooting enterprise activation problems, adding and removing BlackBerry smartphone users, activating passwords, implementing wireless software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry-certified engineers can also show you how to use administration tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing wireless LANs for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help you to define and implement sensible security options.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry-certified consultant has expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to add and remove BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, apply permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Exchange Server data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent for Support from a RIM BlackBerry-Certified Consultant
To contact Progent about consulting expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.

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