World-class Remote Consulting and Support Services for BlackBerry Environments
BlackBerry Remote Troubleshooting AssistanceSecure and dependable access from smartphones to email platforms like Microsoft Exchange, Lotus Domino, or Novell GroupWise has become a strategic requirement for companies of any size who wish to optimize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server (BES) are among the most popular technologies for enabling and managing wireless connectivity. However, maintaining productive BlackBerry systems is increasingly challenging due to the advanced mechanisms available to meet the demand for enterprise-class security and fault tolerance. Progent's BlackBerry certified engineers are experienced at delivering remote support expertise for BlackBerry environments, reducing service expenses and taking care of issues more quickly than is feasible via traditional on-site service providers.

Progent has a large group of remote engineers qualified to maintain IT system that include technology from all major vendors. (Refer to technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can help you to resolve complex issues with your infrastructure. Progent's Apple qualified specialists can assist you to integrate Macs with your wireless connectivity environment and can provide help with Apple iPhone integration and management. Progent's Linux engineers can offer help in supporting application servers powered by all leading implementations of Linux including RedHat, SUSE, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva, PCLOS, fedora, and Gentoo Linux. This range of support skills permits Progent to act as a one-stop solution for all IT support required in mixed-vendor environments and avoids the blame game that small businesses often confront when looking for computer support.

Progent's network security consultants have earned top security credentials such as CISM and ISSAP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include two economical security penetration scanning service packages that enable small businesses to get an impartial security assessment from a Progent security engineer to uncover possible risks in the security posture you expose inside and outside your security perimeter.

Integration Help for BlackBerry BES Server
BlackBerry Enterprise Server simplifies management and maintenance of BlackBerry devices, providing a single solution for handling critical tasks such as smartphone deployment, upgrades, and deactivation while also offering a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange, Groupwise, or Lotus messaging platforms and BlackBerry users and supports remote synchronization.

RIM BlackBerry BES Server Integration Help

BlackBerry Enterprise Server offers a variety of security capabilities starting with advanced data encryption of messages transmitted between a BlackBerry device and BES Server using Advanced Encryption Standard or Triple DES. BES Server also permits great versatility in adjusting degrees of protection to match the special needs of your mobile network. Progent's BlackBerry authorized engineers can assist you to select powerful security functions and activate them remotely. Examples of these wirelessly selectable security features include:

  • Lock down a smartphone
  • Erase information from a lost device
  • Lock out Bluetooth
  • Activate built-in defenses against malware

BES Server also provides versatility in selecting mechanisms to prevent BlackBerry users from loading or running unsafe or unauthorized code. Progent can help you to choose protective processes such as:

  • Specify exactly which applications are allowed on the device
  • Block third-party software from using non-volatile storage on the smartphone
  • Select what resources third-party software can access on the BlackBerry smartphone
  • Restrict the types of connections external programs running on the smartphone can initialize
  • Prevent all third-party applications from being loaded or run on the BlackBerry smartphone

Progent's Online BlackBerry-Qualified Technical Support is Quick and Economical
For businesses in Boise, Idaho who want fast and affordable access to a certified RIM BlackBerry consultant, Progent offers effective remote help from a veteran network support staff who have provided network solutions to companies in each state in the United States. (Refer to Progent's client testimonials.)

Online consulting services avoids travel costs and enables specialists to resolve problems quickly, so you reduce wasted productivity. Progent's BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry solutions and can provide expert support in fields including fixing synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a protected, high-availability network infrastructure for BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's seasoned experts can in addition help your company to resolve a wide range of issues concerning synchronization, handset recognition, email consistency, web access, wireless connections, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online technical assistance for small office networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry technical support expenses at a minimum and, by solving problems quickly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and produce documentation for a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and technology needs assessment, solution architecture, deployment strategy and implementation, performance tuning, configuration of a fault-tolerant architecture, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical objectives and to create a mobile wireless environment that fits within your IT budget and supports your business strategy. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration approach and hardware products meet your needs, and evaluate your messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart choices about alternatives for software versions, server hardware and storage, network topology, and application set up.

To optimize system protection, Progent's BlackBerry-certified expert can assist your company to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security specialists to run company-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry solution.

Contact Progent to Get Help from a BlackBerry-Qualified Professional
In order to contact Progent about technical expertise for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.

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