Immediate Online Troubleshooting for Boise Small Office Networks For small businesses in Boise or anywhere in Idaho, Progent offers remote technical support for networks based on Microsoft, Cisco Systems, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISSP-certified security engineers to help with advanced security design and troubleshooting jobs.
Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to solve the majority of information system problems rapidly. This lowers direct expenses because solutions accumulate minimal billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor fixes manage to end up as big invoices. Progent's skill at dealing with problems quickly translates into your company conserving money.
Progent's Remote Service Tools
Over time, Progent has developed a collection of optimized tools and field-proven processes which permit the maximum level of efficiency for online technical support and repair for small and midsize company information networks. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your company's computer system remotely without breaching network security.
Progent's advanced technical support reporting application stores thorough documentation of all service that Progent's clients have been provided. Progent's team engineers have access to the history of services delivered to every customer by every consultant. This archive of anomalies and responses is organized as an easily exploitable proprietary database that permits Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and formal relationships with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit fast response from manufacturers' in-house product engineers so Progent's remote service experts are able to come up with the most efficient solutions promptly.
Remote technical services Offered by Progent to companies in Boise and anywhere in the state of Idaho include:
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to help your company to install, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop assistance covers areas such as helping your company to upgrade to Microsoft Windows 7 efficiently, install 64-bit desktop software, or integrate Office 2010.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and certifies a person's network technology skills at the expert level. Cisco CCIEs can deal with even the most stubborn issues surrounding network infrastructure design, deployment, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco System's internal engineers in isolating problems with IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs are an exceptional value because their deep experience enables them to resolve problems quickly. In common cases, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
CISSP, ISSAP, and CISM Qualified System Security Experts Progent's qualified CISM and CISSP network security consultants offer a variety of system protection services to strengthen the defenses of your Microsoft Windows, Apple OS X, Linux, or UNIX environment against attacks or assist your business to clean up rapidly following a serious penetration. Security services available from Progent cover thorough network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; designing secure mechanisms for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
UNIX/Linux, Solaris, and Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote consulting services cover a wide array of information technologies including network architecture, email systems, network and operational security, UNIX and Windows coexistence, VMware and Citrix XenServer virtual server products for server hardware consolidation and simplified management, and migration from legacy applications to Windows or Linux environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology enables customers to complete critical projects within budget and on time. Progent's project-based online consulting services include:
Help Desk Call Center Services
Progent's Help Desk support programs for small organizations with networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing services are a convenient solution for smaller organizations who don't have the budget to create an internal Help Desk Call Center but who need quick communication with a dependable Call Center with professional phone support plus the expertise to escalate complex problems to high-level consultants.
Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk or revamping your established one, evaluating or modifying Call Center software to meet the particular requirements of your corporation, or adding occasional online staff to reinforce your existing Help Desk resources to handle high-demand events such as software transitions, mass updates, or installing new business software.
Progent's Help Desk team of seasoned network professionals gives your computer users in Boise or anywhere in the state of Idaho quick contact with an efficient support resource with extensive experience delivering phone help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco Systems, Mac OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a significant driver of company success, and Progent's aim is to resolve and not just track technical issues.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Team can supply online professional consulting support and education in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft applications such as CRM, Project, MS Office Word, and MS Excel. To learn additional information about Progent's expertise, programming, and education offerings, see Progent's Applications Experts Team.
Online Network Monitoring Support
Progent can provide businesses in Boise, or anywhere in the state of Idaho, remote network monitoring support centered around MS System Center Operations Manager, customized by Progent for your business so your IT maintenance is proactive rather than reactive. By anticipating looming issues before they evolve into full-scale emergencies, system monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X networks, Microsoft systems, or systems that support a mix of operating systems.
How Your Boise Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote help with Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or email information@progent.com.
For small offices and new ventures in Boise or anywhere in the state of Idaho, Progent's online network support engineers can deliver expert and cost-effective system support the instant your company needs it. More than a decade of offering online repair services has earned Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to repair network problems quickly while avoiding the cost and lost time that comes with in-person support visits.
Even if your Boise small business deals with a local freelance support technician or employs a full time IT staff that can deal with common computer issues, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the knowledge to fix unexpected network emergencies or especially challenging integration projects.
Features of Progent's Remote Network Services for Boise
Progent's online support, remote troubleshooting, network security consulting, and network management services give small offices in Boise or anywhere in the state of Idaho the greatest leverage for your support investment. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk outsourcing services and network administration, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:
Fast Telephone Contact with Microsoft Qualified Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to small businesses in Boise and is also ideal for customers in geographic areas of Idaho that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has access to a wide array of Microsoft support utilities, service databases, and on-going education.
Per Minute Billing to Minimize Expenses
Progent offers remote help on a by-the-minute basis, so you are billed only for the support you receive. Progent requires no minimum charge for online service and asks for no ongoing retainer. This protects you from paying big bills for simple fixes.
Access to Cisco Network Infrastructure Experts
As a Certified Partner for Cisco, Progent can provide access to on-staff professionals with experience in designing, deploying, and managing networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for fixed and mobile networking.
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that match the specific needs of your business.
State of the Art Online Access Tools
Secure online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it possible to find fast fixes to issues that could otherwise require a costly onsite visit. State-of-the-art online access tools and expert engineers combine to allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in online troubleshooting and automated system tracking.
Support for Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
Round-the-Clock Service for High System Availability
For small businesses with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system availability.
Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained small companies whose clients require immediate access to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, breadth of IT experience, fine tuned support tools, and familiarity with enterprise networking enable small businesses to escape the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
Best Practices
Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, at the forefront of network service, executing a wide range of technical projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested methods for applying technical knowledge to solve real-world network problems efficiently.
Value Pricing
Progent's pricing policy is to charge for phone support and on-premise help by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates large invoices for quick solutions so you won't be forced to permit minor problems to fester.
Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by each consultant to each customer. The discipline of detailing and organizing support records results in more effective support and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who won’t let go of vital service information.
Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager 2007. MS System Center Operations Manager 2007 causes your computer support to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent need for IT help, go to Immediate Urgent Support.
For small businesses in Boise or anywhere in Idaho, Progent offers remote technical support for networks based on Microsoft, Cisco Systems, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online support to companies in every state in the U.S. (Check out 
Progent's Microsoft-certified online service engineers can provide computer repair and IT assistance for all Microsoft server products. Progent is a 
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and certifies a person's network technology skills at the expert level. Cisco CCIEs can deal with even the most stubborn issues surrounding network infrastructure design, deployment, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco System's internal engineers in isolating problems with IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs are an exceptional value because their deep experience enables them to resolve problems quickly. In common cases, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Progent's qualified CISM and CISSP network security consultants offer a variety of system protection services to strengthen the defenses of your Microsoft Windows, Apple OS X, Linux, or UNIX environment against attacks or assist your business to clean up rapidly following a serious penetration. Security services available from Progent cover thorough network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; designing secure mechanisms for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
