Immediate Remote Help for Boise Small Office Computer Systems
Fast Remote Support for Boise NetworksFor small businesses located in Boise or anywhere in Idaho, Progent offers online support for computer systems powered by Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote support to companies in every state in the U.S. In addition, Progent can furnish the consultation services of Cisco Systems CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and troubleshooting issues.

Progent's remote support experts offer excellent value due to the fact that they possess the real-world background and have access to the sophisticated technology required to solve most information system issues rapidly. This reduces direct expenses since service calls use up fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or eliminating network outages and related losses due to business discontinuity, upset clients, unproductive employees, and distracted executives.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. Unlike many online service firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and simple model for billing do away with situations where fast repairs manage to turn into large invoices. Progent's skill at solving problems quickly results in your business conserving money.

Progent's Remote Technical Support Technologies
Over time, Progent has refined a set of customized technologies and field-proven processes which permit the maximum degree of efficiency for online help and repair for small and midsize business computer networks. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN technology allows the experts of Progent's remote service group to communicate with your computer system remotely without compromising system security.

Progent's powerful service reporting application maintains detailed documentation of the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of services provided to every client by any Progent consultant. This database of problems and repairs is structured as an easily searchable proprietary knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and close partnerships with major industry leaders including Cisco Systems and Microsoft permit access to additional extensive technical knowledge bases as well as to manufacturers' in-house product engineers so that Progent's remote service engineers are able to arrive at the most efficient solutions promptly.

Online support services Offered by Progent to small businesses in Boise and anywhere in the state of Idaho include:

  • Certified MS Windows Experts
    Microsoft Windows Experts for Boise, IdahoProgent's Microsoft-qualified online service engineers can deliver computer troubleshooting and IT help for all Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner network support company and can provide your business the expertise of consulting engineers who can assist to integrate, troubleshoot and manage the entire family of MS Servers including Microsoft Windows 2003 Server, Microsoft SQL Server 2005, Microsoft ISA Server 2006, Biztalk Server, MS Commerce Server, Content Management Server, Small Business Server, Exchange 2007 Server, Application Center, SharePoint Server 2007, Project Server, and Microsoft Operations Manager 2007 and MOM 2005.

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Engineers for Boise, IdahoThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and indicates a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to handle the most difficult issues associated with network design, deployment, administration, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco System's in-house engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an excellent value since their deep experience permits them to resolve the most difficult problems rapidly. In many instances, less seasoned service providers can wrestle for hours or days with identical problems that a Cisco CCIE can resolve in minutes.

    Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

  • CISM and CISSP Certified System Security Specialists
    CISSP Qualified System Security Experts for Boise, IdahoProgent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of security solutions that can enhance the defenses of your Windows, Mac, Linux, or UNIX network against attacks or help your business to clean up rapidly after a damaging breach. Security consulting services available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; installing firewalls; building safe mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote support services cover a broad array of computer technologies such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and transitioning from older applications to Windows or Linux-based solutions. Progent's group-based approach to solving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.

    Important Linux platforms for which Progent can provide expertise include:

Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs that small businesses often need. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for small companies with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are intended for small businesses who don't have the resources to build and maintain an internal Call Center but who need fast access to a dependable Call Center with professional telephone support as well as the ability to escalate complex trouble tickets to high-level engineers.

    Progent’s Virtual Help Desk is intended for bigger businesses and serves as a seamless reinforcement of your current Helpdesk staff. Progent's Virtual Help Desk can operate as a an escalation alternative to handle complex technical problems, or be ready in overflow situations when your ordinary resources are overwhelmed.

    Progent's Help Desk team of experienced information technology consultants provides your clients in Boise or anywhere in the state of Idaho instant assistance from a dependable network service group with extensive experience providing phone consulting and remote repair service for computer environments powered by Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a crucial enabler of business performance, and Progent's target is to solve rather than merely document network problems.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced consulting expertise and education in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Word, and Office Excel. To learn additional information about Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Services.

    Remote Network Monitoring Support
    Progent offers businesses in Boise, or anywhere in the state of Idaho, remote computer system monitoring services centered around MS System Center Operations Manager 2007, adapted by Progent to fit your business so that your network maintenance is proactive rather than reactive. By spotting potential problems before they expand into full-scale emergencies, system monitoring can ward off disruptive and expensive network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac systems, Windows networks, or networks that support a combination of OS platforms.

How Your Boise Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or email information@progent.com. For small companies and new ventures in Boise or throughout the state of Idaho, Progent's online computer support specialists are ready to deliver professional and cost-effective system support the instant your company has to have it. Long experience providing remote tech support has earned Microsoft Gold certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-premise service calls.

Even if your Boise small business deals with a regular independent support technician or employs an in-house organization that can deal with typical computer issues, Progent’s Microsoft and Cisco certified consultants provide a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to resolve sudden network emergencies or especially tough integration problems.

Details of Progent's Online Network Support for Boise
Progent's phone help, Internet-based repair, network security expertise, and system management services give small businesses in Boise or throughout the state of Idaho the greatest leverage for your IT budget. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk outsourcing support and network management, Progent's professionals can deliver your organization world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

  • Fast Phone Contact with Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to small offices in Boise and is also ideal for customers in more remote regions of Idaho that lack consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service databases, and continuing education.

  • By the Minute Rates to Minimize Costs
    Progent provides remote help on a per-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum fee for phone support and asks for no ongoing subscription fee. This saves you from paying big bills for quick repairs.

  • Access to Cisco Network Design Specialists
    As a Certified Partner for Cisco Systems, Progent can provide access to on-staff professionals who have experience in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and secure connectivity for wireline and wireless networking.

  • Application Specialists Consulting
    Progent's core consulting services consist of technology integration, MS Exchange expertise, system security planning, and Help Desk outsourcing services. Progent's Experts Team offers world-class consulting support in critical business applications. Support offered by the Application Experts Team includes: By providing a convenient one-stop source for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough IT solutions that fit the unique needs of your business.

  • State of the Art Remote Connectivity Tools
    Protected remote connectivity permits Progent's service professionals to see precisely what your customers see. This makes it easier to find fast fixes to issues that might otherwise require an expensive onsite visit. Cutting-edge remote connectivity software and experienced engineers together enable Progent to repair most IT issues rapidly and economically. Progent is a pioneer in online support and remote system monitoring.

  • Support for Popular VPN Products
    Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

  • Round-the-Clock Support for Maximum System Uptime
    For small organizations with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high system availability.

  • Help Desk Call Center
    Progent's Help Desk Call Center services are designed especially for budget-conscious small organizations whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, breadth of technical background, refined remote support software, and familiarity with corporate IT allow small offices to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Entire Family of Servers
    Progent can provide in-depth support for Microsoft’s powerful server platforms with services such as Windows Server 2003 integration, Windows 2000 upgrades, Windows NT legacy support, Microsoft Exchange Server 2003 help, Exchange Server 5.5 and Microsoft Exchange 2000 Server moves, and Microsoft SQL Server support.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you pay just for received services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your IT network from stressful and expensive service losses.

How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.













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