Immediate Online Support for Boise Computer Networks
Fast Phone Help for Boise SystemsFor companies located in Boise or anywhere in Idaho, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to handle high-level security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical background and are equipped with the advanced technology required to solve the majority of network problems quickly. Efficient support lowers immediate costs because solutions accumulate fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company benefits even more in indirect expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike typical online service organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where speedy. minor fixes somehow end up as big invoices. Progent's penchant for dealing with problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized technologies and field-tested methodologies which allow the maximum level of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's remote service group to interface to your network without violating network security.

Progent's powerful technical support reporting application keeps detailed records of the service that Progent's clients have been provided. Progent's team service personnel have access to the details of all help provided to each customer by any Progent consultant. This history of trouble tickets and fixes is organized as a readily exploitable support database that permits Progent's remote support experts to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and formal partnerships with key technology companies including Cisco and Microsoft open up additional massive support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to arrive at the most efficient solutions in the least time.

Remote support provided by Progent to businesses in Boise and anywhere in the state of Idaho include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight suite of network management outsourcing services covers all key aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the resources to build and maintain an internal Help Desk but who need quick communication with a reliable Help Desk with professional phone support plus the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Call Center or revamping your current organization, identifying or modifying Help Desk application software to handle the special requirements of your company, or adding occasional phone support personnel to reinforce your internal Help Desk resources to handle high-demand scenarios like software migrations, mass updates, or installing new business software.

    Progent's Help Desk staff of veteran information technology consultants offers your workers in Boise or anywhere in the state of Idaho instant contact with a dependable support group with years of experience providing telephone-based help and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a significant enabler of business efficiency, and Progent's goal is to resolve rather than simply annotate IT problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications such as CRM, MS Project, MS Word, and Excel. To find out additional information concerning Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Boise, or anywhere in the state of Idaho, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By exposing looming problems before they cause network outages, remote monitoring can ward off disruptive and costly network crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Windows systems, or systems that support multiple OS platforms.
How Your Boise Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based help with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Boise or anywhere in the state of Idaho, Progent's online computer support engineers are ready to provide professional and economical system help the instant your business needs it. More than a decade of providing online tech support has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Boise business deals with a regular freelance support technician or maintains an in-house organization that can deal with common computer problems, Progentís Microsoft certified consultants can still provide a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to resolve unexpected system crises or particularly complex integration projects.

Benefits of Progent's Network Help for Companies in Boise
Progent's remote network troubleshooting services enable your Boise business to enjoy the benefits of on-call, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will derive added business worth by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most organizations in Boise and throughout Idaho, nearby network service providers, whether represented by independent consultants or an in-house IT staff, can deal with the majority of technical issues. On the other hand, major troubles might strike when local resources are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local service technicians. In these situations, Progent's online support experts provide a convenient, quick, and affordable solution to augment your local help and to transfer valuable knowledge to increase your capability to handle future issues in-house.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller companies often rely on independent freelance consultants. Although independent service people have less internal costs than larger service companies and can often charge marginally less, they are often overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your network expands, network downtime and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a ready source of reserve service expertise to make sure your IT system remains up and running.

  • Create a Solid Foundation for Smooth Growth
    Businesses often begin with an information architecture implemented on a shoestring budget. Without a strong infrastructure, slap-dash fixes can get thrown onto a weak foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. These badly built systems need proper assessment, smart long-term planning, and extensive IT expertise to upgrade to a network infrastructure that can deliver the stable foundation to meet current business requirements and simplify future growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller businesses need advice and technical education to navigate through an increasingly complex maze of product options available for promoting business success and improving productivity. Businesses do not need a network consultant who is trying to earn a commission on a specific vendor's technology. IT support and product sales can result in a situation where the recommended solution is built around a profitable technology instead of the true requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to align IT expertise with the best needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, at the forefront of IT support, executing a wide variety of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This means that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises visits by the minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during normal business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be forced to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each staff member to every client. The practice of detailing and archiving service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.















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