Fast and Affordable Remote Troubleshooting for Boise Computer Networks
Immediate Online Help for Boise NetworksFor companies in Boise or anywhere in Idaho, Progent offers remote help for computer systems powered by Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of network problems rapidly. This reduces immediate costs since service calls require minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally in incidental costs by reducing or eliminating system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is particularly helpful in environments that depend on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you pay only for the services that you actually get. Unlike typical online support firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor repairs somehow turn into major invoices. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized tools and proven processes that ensure the highest degree of efficiency for remote help and repair for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to link to your company's computer system without compromising system security.

Progent's sophisticated technical support database system maintains detailed documentation of all service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of assistance provided to every customer by any Progent engineer. This history of problems and responses is structured as a conveniently searchable internal knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's remote consulting experts can arrive at optimal resolutions in the least time.

Online support offered by Progent to clients in Boise and anywhere in the state of Idaho include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to complete major projects within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Help Desk support alternatives for companies with environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who lack the resources to build and maintain an in-house Help Desk but who require quick response from a reliable Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a seamless reinforcement of your existing Call Center staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve the toughest computer system challenges, or be ready in those situations when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your customers in Boise or anywhere in the state of Idaho instant communication with an effective technical support resource with extensive background providing telephone-based support and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a solid driver of business efficiency, and Progent's goal is to solve rather than merely document IT problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply remote advanced engineering support and training in specific business application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Word, and MS Excel. To read more on Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Boise, or anywhere in the state of Idaho, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By uncovering emerging issues before they cause network outages, proactive monitoring can minimize stressful and costly service crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows systems, or systems that support a mix of OS platforms.
How Your Boise Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based assistance with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Boise or throughout the state of Idaho, Progent's online computer support specialists are ready to deliver effective and affordable IT help the instant your business has to have it. Long experience providing online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix computer problems quickly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Boise business has a local freelance support technician or employs an in-house organization that can handle the majority of network issues, Progentís Microsoft certified engineers can still provide a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either lack the time or the expertise to handle sudden network crises or particularly complex integration projects.

Benefits of Progent's IT Support for Organizations in Boise
Progent's online IT consulting services allow your Boise organization to realize the benefits of on-call, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your information system will acquire added strategic worth by becoming more reliable, productive, and secure. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    For most businesses in Boise or anywhere in Idaho, local network support resources, whether represented by outside consultants or an in-house maintenance staff, can deal with typical technical issues. On the other hand, major troubles sometimes spring up when your regular support personnel are too busy or absent, and some trouble may stem from technology that is beyond the scope of your local service technicians. In these instances, Progent's online support specialists offer an easy, fast, and economical solution to supplement your local help and to transfer valuable knowledge to increase your capability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller companies commonly rely on independent freelance consultants. While independent consultants have less internal costs than big service organizations and can afford to charge marginally less, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the lack of fallback personnel may force your company to wait for help during an IT crisis. As your company grows, system downtime and problems with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of reserve service expertise to insure your network is always available.

  • Create a Scalable Foundation for Seamless Growth
    Companies often begin with an IT architecture created on a modest budget. Without a scalable infrastructure, band-aid repairs can get piled on top of an unstable foundation. As a network grows, reliability and expandability problems can impede the success of the organization. Such badly designed environments require careful analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a system architecture able to provide the stable foundation to handle current business demands and facilitate future expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller businesses require advice and technical training to negotiate an increasingly complicated array of technology alternatives available for promoting business growth and enhancing efficiency. These companies do not need a network engineer who is trying to earn a commission on a certain vendor's products. IT support and product sales can lead to a scenario where the recommended solution is designed around a profitable product instead of the true needs of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align technical expertise with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical experience, refined remote support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, at the front lines of IT service, performing a wide variety of IT projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This means that you get not only world-class technical help, but also a consultant with field-tested approaches for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person visits per minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Businesses who work with trusted freelance service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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