Fast and Affordable Remote Troubleshooting for Boise Computer Networks
Immediate Phone Support for Boise SystemsFor organizations in Boise or anywhere in Idaho, Progent offers remote support for networks powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools needed to solve most information system problems quickly. This lowers direct costs because service calls use up minimal chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company saves additionally in indirect costs by minimizing or avoiding system outages and associated losses due to business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support expertise is particularly helpful for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you are billed only for the support that you actually get. Unlike typical online support companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from scenarios where speedy. minor repairs manage to end up as big bills. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of customized technologies and proven processes that allow the highest level of efficiency for remote consulting and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to link to your company's system without breaching system security.

Progent's proven service reporting application maintains comprehensive records for all support that Progent's customers have received. Progent's staff consultants have access to the history of assistance rendered to every Progent customer by any consultant. This history of anomalies and fixes is stored as a conveniently exploitable internal knowledge base that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close associations with key technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to find the best resolutions quickly.

Online technical support services offered by Progent to customers in Boise and throughout the state of Idaho include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's top enterprises. Progent's ProSight line of network management outsourcing services covers all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly after a ransomware attack. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for businesses who lack the resources to create an internal Call Center but who need quick communication with a reliable Help Desk Call Center with proficient telephone support plus the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a seamless supplement to your current Call Center organization. Progent's Virtual Help Desk Call Center can operate as a an escalation option for the toughest technical challenges, or be ready in those instances when your regular service providers are too busy.

    Progent's Help Desk staff of experienced information technology professionals gives your clients in Boise or anywhere in the state of Idaho rapid access to an effective technical support group with years of experience providing telephone-based support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk recognition as a crucial enabler of business success, and Progent's aim is to solve rather than simply track IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Group provides remote and in-depth consulting support and education in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Boise, or anywhere in the state of Idaho, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so your IT support is proactive rather than reactive. By uncovering looming issues before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and expensive service failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks powered by a combination of OS platforms.
How Your Boise Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Boise or throughout the state of Idaho, Progent's online network support specialists can deliver expert and affordable system help the moment your company needs it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Boise business deals with a local freelance support technician or maintains a full time organization that know how to handle common computer issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to handle unexpected system emergencies or especially complicated integration projects.

Advantages of Progent's IT Support for Offices in Boise
Progent's remote IT consulting services enable your Boise company to enjoy the benefits of immediate, world-class IT support without the expense of maintaining a full-time IT organization. Your network will acquire added business worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual extension of your on-site support resources
    With most organizations in Boise and throughout Idaho, local computer support providers, whether consisting of outside consultants or an internal IT staff, can resolve the majority of network issues. On the other hand, IT crises sometimes strike when your regular resources are too busy or absent, and some problems may stem from IT products that is beyond the scope of your onsite support technicians. In these situations, Progent's online service specialists give you an easy, quick, and economical way to supplement your regular resources and to convey valuable knowledge to increase your capability to handle future problems locally.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller businesses often rely on independent freelance consultants. While independent consultants carry smaller overhead than larger support organizations and can often charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the absence of fallback help may require your company to go without assistance during an emergency. As your company expands, system unavailability and problems with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of backup service expertise to insure your IT system remains up and running.

  • Build a Solid Basis for Smooth Growth
    Companies typically begin with an IT architecture implemented on a shoestring budget. Lacking a scalable framework, slap-dash fixes often get thrown onto a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. These badly designed systems require careful analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a system architecture able to deliver the stable foundation to handle vital business requirements and ease future expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller companies need guidance and technical training to negotiate an increasingly complicated maze of product alternatives available for promoting business success and improving productivity. They do not need a computer consultant who is trying to sell a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match technical consulting with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT expertise, refined remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world professional background, at the front lines of IT support, executing a wide range of IT projects for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help per minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for services provided during regular business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each staff member to every client. The discipline of documenting and archiving support records allows more effective service and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and costly service losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.















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