Fast and Affordable Remote Help for Boise Networks
Immediate Online Technical Support for Boise NetworksFor companies located in Boise or anywhere in the state of Idaho, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex networking problems, plus the assistance of CISSP-certified security engineers to handle advanced security design and diagnostic jobs.

Progent's remote support engineers provide excellent leverage because they have the practical background and have access to the sophisticated technology necessary to solve the majority of network problems quickly. This lowers direct costs since solutions accumulate fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves even more with incidental expenses by reducing or eliminating network downtime and related losses stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced online consulting experience is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay only for the services that you actually get. Unlike many online service companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate scenarios where quick solutions manage to turn into substantial tabs. Progent's penchant for handling problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to interface to your company's environment without violating system security.

Progent's advanced customer support reporting application keeps thorough records describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of all help provided to each Progent client by any Progent engineer. This history of trouble tickets and solutions is structured as a quickly retrievable support knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and formal partnerships with key technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and permit quick response from vendors' internal support staff with the result that Progent's remote service specialists are able to arrive at the most efficient solutions quickly.

Online technical support services offered by Progent to customers in Boise and anywhere in the state of Idaho include:

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:
  • Help Desk Support
    Progent's Help Desk service options for organizations with networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for companies who lack the money or time to assemble and manage an in-house Help Desk but who need quick communication with a dependable Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk Call Center or revamping your established organization, selecting or enhancing Help Desk software to meet the particular demands of your company, or adding occasional phone support personnel to reinforce your existing Help Desk Call Center resources to handle unusually busy scenarios such as software migrations, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in Boise or anywhere in the state of Idaho rapid access to a dependable support group with extensive experience offering phone consulting and remote repair service for computer environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a crucial enabler of company efficiency, and Progent's policy is to solve rather than just document IT problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff can supply remote advanced engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Word, and Microsoft Office Excel. To learn additional information on Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Boise, or anywhere in the state of Idaho, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so your computer support is proactive rather than reactive. By spotting looming trouble spots before they cause downtime, proactive monitoring can avoid disruptive and expensive information system crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac environments, Windows systems, or networks that support a combination of OS platforms.
How Your Boise Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Mac OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Boise or anywhere in the state of Idaho, Progent's online computer support engineers can provide expert and cost-effective system support the moment your company needs it. Long experience providing remote tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access technology to repair IT problems quickly while eliminating the cost and lost time associated with on-site service calls.

Even if your Boise office relies on a local independent support technician or maintains a full time IT staff that know how to handle ordinary network problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to fix sudden system emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Companies in Boise
Progent's online support services allow your Boise company to enjoy the advantages of on-call, world-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic value by becoming more available, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most businesses in Boise or anywhere in Idaho, local network service providers, whether represented by freelance consultants or an in-house maintenance staff, can handle the majority of network issues. On the other hand, serious problems can spring up when your regular support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your usual support technicians. In these cases, Progent's on-call service specialists provide a convenient, fast, and affordable solution to augment your regular resources and to convey valuable knowledge to improve your ability to deal with downstream problems in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller organizations commonly rely on independent freelance consultants. While freelance service people carry less internal costs than larger support firms and can afford to charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of backup personnel may force your business to wait for assistance during an emergency. As your business grows, network unavailability and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve support experts to make sure your network is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Businesses often start with an information system created on a shoestring budget. Without a strong framework, slap-dash repairs can get thrown on top of an unstable foundation. When a company grows, reliability and scalability problems can hinder the productivity of the business. These badly designed environments require careful analysis, intelligent strategic planning, and wide technical expertise to upgrade to a system infrastructure that can offer the solid foundation to meet vital business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller offices require guidance and technical training to navigate through an ever more complicated array of technology options capable of promoting business growth and enhancing efficiency. They hardly need a network consultant who is attempting to resell a specific vendor's products. IT consulting and product sales can lead to a scenario where the recommended solution is built around a profitable technology instead of the true needs of a client. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align IT expertise with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, breadth of IT expertise, refined remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Line of Server Platforms
    Progent can provide in-depth expertise for Microsoft’s leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services provided during normal business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be tempted to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports transmitted by every consultant to each client. The practice of detailing and archiving service activity results in more effective service and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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