Even if your Boise company relies on a local independent support technician or employs an in-house IT staff that know how to deal with the majority of network issues, Progent’s Microsoft and Cisco certified consultants provide an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to address unexpected network emergencies or particularly complex integration problems.

Details of Progent's Remote Computer Support for Boise
Progent's phone help, Internet-based repair, system security consulting, and network administration services offer small offices in Boise or anywhere in the state of Idaho unparalleled leverage for your IT budget. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk Call Center services and system administration, Progent's professionals can provide your company world class IT support while allowing you to eliminate the expense and hassle of maintaining a large internal IT staff. Key features of Progent's online help program include:

• Immediate Telephone Contact with Microsoft Certified Professionals
  Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to small companies in Boise and is also ideal for networks in more remote regions of Idaho that lack consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support firm, Progent has the use of a broad array of Microsoft support tools, technical databases, and continuing training.

• Per Minute Rates to Reduce Expenses
  Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent requires no minimum fee for phone support and requires no periodic subscription fee. This protects you from paying big invoices for routine repairs.

• Access to Cisco Certified Network Infrastructure Experts
  As a Registered Partner for Cisco, Progent offers the services of on-staff professionals who have expertise in planning, implementing, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and secure infrastructure for wireline and wireless networking.

• Application Specialists Consulting
  Progent's basic consulting offerings consist of system integration, Microsoft Exchange consulting, network security planning, and Help Desk Call Center services. Progent's Experts group offers world-class consulting expertise in critical business applications. Support available from the Application Experts Team covers:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft Dynamics Customer Relationship Management Consulting
  • Microsoft Office Project Expertise
  • MS Excel Consulting
  • Microsoft Office Help
  • Crystal Reports, Microsoft Office Access, and FRx Programming
  • UNIX, Linux and Solaris Help
  • Apple Mac Help
  By offering a full service centralized resource for network generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough IT solutions that fit the unique requirements of your business.

• Sophisticated Online Connectivity Tools
  Protected remote access permits Progent's service experts to observe exactly what your users see. This makes it easier to produce fast fixes to problems that might otherwise require a costly personal service call. State-of-the-art online connectivity tools and experienced technicians together allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in online support and automated network tracking.

• Compatibility with Popular VPN Gateways
  Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.

• Round-the-Clock Support for Maximum Network Availability
  For small organizations with vital applications, Progent offers 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system availability.

• Help Desk Outsourcing
  Progent's Help Desk Call Center services are intended especially for budget-conscious small organizations whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.

Benefits of Progent's Network Help for Small Companies in Boise
Progent's remote network troubleshooting services allow your City# small company to experience the advantages of immediate, world-class network support without the cost of maintaining a full-time IT staff. Your network will acquire greater business worth by becoming increasingly available, efficient, and protected. Benefits to your business include:

• Convenient remote extension of your local IT resources
  With most small businesses in Boise or anywhere in Idaho, nearby network support resources, whether represented by outside consultants or an internal IT staff, can solve typical technical issues. However, IT crises can spring up when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service people. In these cases, Progent's on-call support experts provide an easy, fast, and budget-friendly solution to augment your local help and to convey valuable knowledge to improve your capability to handle future problems locally.

• Less Reliance on Individual Service Providers
  For network maintenance, small businesses commonly depend on individual freelance consultants. Although freelance consultants have smaller overhead than big service companies and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of backup personnel may force your business to wait for help during an IT crisis. As your network grows, system downtime and trouble with vital software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to make sure your network is always available.

• Build a Solid Foundation for Seamless Expansion
  Small businesses often start with an IT system created on a modest budget. Lacking a proper infrastructure, slap-dash fixes often get piled onto an unstable foundation. As a network grows, reliability and scalability problems can hinder the success of the business. Such badly built systems need careful assessment, smart long-term planning, and wide IT knowledge to upgrade to a network architecture able to offer the stable foundation to meet current business demands and simplify downstream growth.

• Work with Problem Solvers Rather Than Product Vendors
  Small businesses require advice and technical training to navigate through an ever more complex array of product options capable of promoting business growth and improving productivity. Businesses hardly need a computer engineer who is trying to resell a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is built around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align IT expertise with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of technical experience, fine tuned remote support tools, and understanding of corporate IT enable small offices to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

• In-depth Expertise in Microsoft's Full Range of Servers
  Progent can provide in-depth expertise for Microsoft’s leading server platforms with services such as Microsoft Windows Server 2003 expertise, Windows 2000 upgrades, Windows NT Server upgrades, Microsoft Exchange 2003 Server support, Microsoft Exchange 5.5 Server and Microsoft Exchange 2000 Server upgrades, and SQL 2005 consulting.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, at the front lines of IT service, executing a broad variety of technical projects for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This guarantees that you get not just world-class technical capability, but also a consultant with proven methods for using computer knowledge to solve actual network problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for phone service and in-person visits by the minute. As a result, you are charged only for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be forced to permit simple problems to fester.

• Full Records of Delivered Services
  Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small support organizations who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation transmitted by every staff member to every client. The practice of documenting and organizing support activity results in more efficient service and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent has little competition. Businesses who work with familiar independent consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MOM causes your network support to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly availability losses.

How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network help, go to Immediate Urgent Support.