Fast Online Support for Boise Computer Networks
Fast Phone Support for Boise NetworksFor organizations located in Boise or anywhere in Idaho, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, plus the services of CISA and CISM-certified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent leverage because they have the practical experience and have access to the advanced tools necessary to resolve most information system issues rapidly. This lowers immediate costs since service calls require fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly important in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike many online support companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate scenarios where quick fixes somehow turn into big invoices. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-tested methodologies which ensure the highest level of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to access your company's network without compromising system security.

Progent's powerful technical support database system includes comprehensive histories for all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of all help delivered to each Progent customer by any engineer. This database of trouble tickets and fixes is organized as an easily exploitable support database that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close partnerships with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow quick response from vendors' in-house product engineers so Progent's online service specialists are able to arrive at the best solutions quickly.

Remote technical support services provided by Progent to clients in Boise and throughout the state of Idaho include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. The ProSight series of low-cost network monitoring and management services for small organizations addresses all critical facets of modern networking including email protection, security and compliance, backup/recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight Systems Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight Systems Watch server and desktop automated management services.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute major projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Call Center support alternatives for businesses with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who don't have the resources to assemble and manage an internal Help Desk Call Center but who need quick access to an effective Help Desk Call Center with proficient phone assistance as well as the expertise to escalate complex tasks to advanced consultants.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk or improving your established one, evaluating or modifying Help Desk software products to meet the unique demands of your business, or adding occasional online staff to work with your internal Help Desk Call Center group during unusually busy scenarios such as software transitions, mass updates, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants gives your computer users in Boise or anywhere in the state of Idaho fast assistance from an efficient support resource with extensive experience delivering phone help and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a major driver of business success, and Progent's target is to fix and not simply record network issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply remote and in-depth consulting expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Word, and Excel. For more on Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Boise, or anywhere in the state of Idaho, remote hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By uncovering looming issues before they cause full-scale emergencies, system monitoring can minimize inconvenient and costly information system breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X systems, Windows systems, or environments that incorporate a variety of operating systems.
How Your Boise Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote support with Microsoft, Apple Mac, or Linux computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Boise or throughout the state of Idaho, Progent's online network support engineers are ready to deliver expert and economical system help the moment your company needs it. More than 15 years of offering online technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems rapidly while avoiding the expense and lost time associated with on-site support visits.

Even if your Boise company works with a local independent support technician or employs an in-house IT staff that can handle common network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the availability or the experience to deal with sudden network crises or particularly challenging integration projects.

Details of Progent's Online Computer Support for Boise
Progent's phone help, remote repair, network security consulting, and system administration services give offices in Boise or anywhere in the state of Idaho unparalleled leverage for your IT budget. Whether you need occasional telephone help and remote network repair or full-time Help Desk Call Center support and network administration, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of IT experience, refined remote support software, and understanding of enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry background, at the forefront of network service, performing a wide range of technical tasks for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class IT skills, but also a support engineer with proven methods for applying computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help per minute. As a result, you pay exclusively for received support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces few competitors. Businesses who work with familiar freelance service providers or who maintain internal support staffs benefit when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















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