Immediate Online Technical Support for Boise Computer Systems
Immediate Phone Support for Boise SystemsFor businesses in Boise or anywhere in Idaho, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, plus the services of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's online support engineers provide excellent value because they have the real-world background and are equipped with the advanced technology needed to resolve the majority of information system issues rapidly. Efficient support lowers direct expenses since service calls use up fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or eliminating network outages and related losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to typical online service firms, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with situations where quick repairs somehow turn into substantial tabs. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized technologies and field-tested methodologies that permit the highest level of efficiency for remote engineering help and repair for IT systems of all sizes. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to link to your environment remotely without breaching corporate security.

Progent's sophisticated customer support database application keeps comprehensive histories of the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of support delivered to every customer by any Progent consultant. This database of issues and resolutions is structured as an easily accessible support knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's online service specialists can find the most efficient resolutions promptly.

Online services offered by Progent to customers in Boise and anywhere in the state of Idaho include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading enterprises. The ProSight series of network management outsourcing services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the resources to support an internal Call Center but who require fast access to an effective Call Center with professional phone support plus the ability to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for larger companies and serves as a transparent reinforcement of your existing Helpdesk resources. Progent's Virtual Help Desk can act as a an escalation alternative to handle the toughest computer system problems, or be ready in overflow instances when your ordinary support engineers are swamped.

    Progent's Help Desk team of experienced network consultants provides your clients in Boise or anywhere in the state of Idaho fast access to a dependable network service resource with extensive experience offering phone consulting and online diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's goal is to resolve and not merely record IT problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based advanced consulting support and training in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Boise, or anywhere in the state of Idaho, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By spotting emerging trouble spots before they evolve into downtime, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments that support multiple platforms.
How Your Boise Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Boise or throughout the state of Idaho, Progent's phone-based computer support specialists can deliver effective and cost-effective IT support the instant your business has to have it. More than 15 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to fix network problems quickly while eliminating the expense and lost productivity associated with in-person service visits.

Even if your Boise office deals with a regular freelance consultant or maintains a full time IT staff that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your local resources in cases when your usual service personnel either lack the time or the knowledge to resolve sudden system crises or particularly tough integration projects.

Advantages of Progent's Network Help for Businesses in Boise
Progent's remote support services enable your Boise company to enjoy the advantages of timely, enterprise-class network support without the cost of maintaining an in-house IT staff. Your information system will acquire added strategic worth by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    For most companies in Boise and throughout Idaho, local network service resources, whether made up of independent consultants or an in-house IT staff, can take care of typical technical issues. However, major troubles sometimes occur when your regular support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your onsite service personnel. In these instances, Progent's online support specialists give you a convenient, fast, and affordable way to supplement your local resources and to pass on useful knowledge to improve your capability to deal with downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller organizations commonly depend on independent freelance consultants. While freelance service people have less overhead than big consulting organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of fallback help may require your company to wait for help during an IT crisis. As your company grows, network unavailability and trouble with critical software become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of backup support expertise to make sure your IT system stays available.

  • Create a Solid Foundation for Smooth Expansion
    Organizations typically begin with an information architecture created on a shoestring budget. Without a proper infrastructure, slap-dash fixes can get piled on top of a shaky foundation. As a network grows, stability and scalability problems can hinder the productivity of the organization. These poorly designed environments require proper assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system architecture able to offer the solid foundation to handle current business requirements and ease future expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies require advice and technical training to negotiate an increasingly complex maze of technology alternatives capable of promoting business growth and improving efficiency. They hardly need a network consultant who is trying to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to align technical expertise with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, refined remote support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Complete Family of Servers
    Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 upgrades, plus SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises visits by the minute. As a result, you pay only for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be tempted to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has little competition. Businesses who work with familiar independent service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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