Immediate Remote Technical Support for Boise Computer Systems
Fast Phone Technical Support for Boise NetworksFor organizations located in Boise or anywhere in the state of Idaho, Progent offers online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex networking problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology needed to resolve most information system issues quickly. This reduces direct costs since solutions accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company saves even more with indirect costs by minimizing or eliminating system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online technical support expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the services that you receive. Unlike many remote support organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate scenarios where speedy. minor solutions somehow turn into substantial invoices. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized tools and field-tested processes that ensure the maximum degree of efficiency for remote help and troubleshooting for information networks of all sizes. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to access your company's computer system remotely without compromising network security.

Progent's proven service database application stores detailed records for the service that Progent's customers have been provided. Progent's team consultants have access to the history of all help provided to every client by any Progent engineer. This history of issues and solutions is organized as a quickly exploitable internal knowledge base that allows Progent's online technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's online consulting specialists are able to arrive at the best resolutions promptly.

Online support provided by Progent to customers in Boise and throughout the state of Idaho include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows customers to execute major projects economically and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are designed for companies who lack the money or time to support an internal Help Desk Call Center but who need fast access to an effective Call Center with professional phone support as well as the expertise to escalate complex trouble tickets to advanced engineers.

    Progent's Call Center consulting services can guide you in building an effective new Call Center or improving your existing organization, evaluating or customizing Call Center software to address the unique requirements of your company, or adding temporary phone support personnel to reinforce your in-house Help Desk Call Center group during demanding events like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran information technology experts gives your workers in Boise or anywhere in the state of Idaho rapid communication with a dependable support resource with substantial experience delivering telephone-based help and online repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk recognition as a crucial driver of business success, and Progent's target is to solve rather than simply record IT issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Team can supply online and in-depth consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Boise, or anywhere in the state of Idaho, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so your network support is proactive rather than reactive. By anticipating looming trouble spots before they expand into full-scale emergencies, system monitoring can ward off disruptive and expensive service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems powered by a combination of platforms.
How Your Boise Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Boise or throughout the state of Idaho, Progent's online computer support specialists can provide expert and cost-effective system help the instant your business needs it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix network problems rapidly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Boise company works with a local independent support technician or employs an in-house IT staff that know how to handle typical network issues, Progentís Microsoft certified consultants can provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to solve unexpected system emergencies or especially complicated integration problems.

Features of Progent's Remote Network Services for Boise
Progent's phone support, Internet-based repair, system security expertise, and system administration services give companies in Boise or throughout the state of Idaho unparalleled leverage for your IT investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk outsourcing services and network administration, Progent's professionals can deliver your business world class network support while allowing you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT experience, refined support software, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, at the forefront of network support, performing a broad range of IT tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not only expert IT skills, but also a support engineer with proven approaches for applying technical knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site help per minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for support services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation transmitted by each consultant to every customer. The practice of documenting and organizing service activity allows more efficient support and eliminates a slew of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.