UNIX and Linux Online Consulting for Boise Small Office Network Systems
For small and midsize companies located in Boise or anywhere in the state of Idaho, Progent offers 24x7 online help for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the United States. In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online support services offer excellent value because they have the practical experience and the sophisticated technology to solve most network issues quickly. Efficient support lowers immediate expenses because solutions require a smaller number of chargeable minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits even more with incidental expenses by reducing or eliminating network downtime and related losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are billed only for the services that you receive. In contrast to many remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where fast solutions somehow turn into big invoices. Progent's penchant for disposing of technical issues quickly translates into your business conserving money.
Progent's Remote Support Tools
Over the years, Progent has developed a set of customized technologies and field-tested processes that ensure the maximum degree of efficiency for online technical support and repair for small business computer systems. Progent provides safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to link to your system without compromising system security.
Progent's advanced customer support reporting system keeps comprehensive histories of the service that Progent's clients have been provided. Progent's team engineers have access to the details of support provided to every Progent customer by every Progent engineer. This archive of issues and solutions is organized as a conveniently searchable support knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and formal relationships with major industry leaders including Cisco and Microsoft permit access to other massive technical databases and to vendors' internal product engineers so Progent's online consulting engineers can determine the most efficient resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's phone services in Boise or anywhere in Idaho or to learn additional information about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has a critical need for IT help, visit Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's remote network support experts offer credentials in a comprehensive array of products and technologies. This broad range of capability allows Progent's consultants to manage almost any emergency likely to occur in a small or midsize business network. Certifications held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco Systems credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To help clients with multi-OS environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP experts, and ISSAP engineers.
Remote support available from Progent to customers in Boise and anywhere in the state of Idaho include:
UNIX, Linux, Solaris, and Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based consulting services cover a wide range of computer technology including network architecture, email solutions, system and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older applications to Windows or Linux-based environments. Progent's group-oriented approach to solving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent remote help troubleshooting problems within UNIX/Linux systems powered by leading versions of UNIX including:
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking engineers, and validates an individual's technical knowledge at the master level. Cisco CCIEs know how to handle even the most complex problems surrounding network infrastructure planning, installation, administration, security, and repair. CCIEs work closely with Cisco System's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their deep experience enables them to fix even the most intractable problems quickly. In typical cases, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone contact with a Cisco Systems authorized CCIE so your company can receive immediate assistance for complex network infrastructure problems that are lowering worker productivity but are beyond the experience of your regular computer support providers. Progent's Cisco-qualified CCIE support experts can tie into your network via advanced on-line troubleshooting tools to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Microsoft Windows Support Progent's Microsoft-qualified online support professionals can provide network repair and consulting support for all Microsoft server and business application products. Progent is a Microsoft Gold Partner consulting firm and can provide your organization the services of support professionals who can show you how to configure, support and manage the extensive family of Microsoft Windows Servers including Windows 2003 Server, Microsoft SQL Server 2005, Microsoft ISA Server 2006, Microsoft BizTalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange 2007 Server, Microsoft Application Center, Microsoft SharePoint Services, Microsoft Virtual Server 2005, and Microsoft Operations Manager 2007 and MOM 2005.
CISM and CISSP Certified System Security Specialists Progent's accredited CISSP and ISSAP security consultants can provide a variety of security solutions that can enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist your company to recuperate quicky following a serious penetration. Security services available from Progent include: in depth network security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; configuring firewalls; establishing safe techniques for off-site and mobile connectivity; defending your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects that small companies often request. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based online consulting services include:
Help Desk Expertise
Progent's Call Center support programs for small organizations with networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing services are a convenient solution for small organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who require fast communication with an efficient Call Center with professional telephone support plus the technical depth to escalate complex tasks to advanced consultants.
Progent’s Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent addition to your current Helpdesk staff. Progent's Virtual Help Desk can act as a an escalation resource to resolve the toughest network challenges, or be available in overflow situations when your other resources are swamped.
Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Call Center or enhancing your current one, selecting or enhancing Call Center software products to handle the special requirements of your corporation, or providing occasional phone support staff to supplement your in-house Help Desk Call Center resources to deal with demanding scenarios like software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center team of experienced network professionals offers your workers in Boise or anywhere in the state of Idaho fast access to a dependable network service resource with years of experience delivering telephone-based support and remote repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products. Progent's focus is to earn the Call Center recognition as a significant driver of business efficiency, and Progent's aim is to fix rather than merely report technical issues.
Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting staff offers online advanced consulting expertise and education in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, MS Office Project, MS Office Word, and Office Excel. To read additional information concerning Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the creative components of Apple Mac computing by delivering phone-based consulting services and training in imaging, sound, and video. Progent's support professionals offer help in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio or video or putting together an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Boise, or anywhere in the state of Idaho, online network monitoring support centered around Microsoft Operations Manage (MOM), customized by Progent to fit your environment so your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they evolve into network outages, remote monitoring can ward off stressful and expensive service failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows environments, or environments powered by a combination of operating systems.
How Your Boise Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or e-mail information@progent.com.
Secure Application Publishing with Internet Security and Acceleration Server 2006 allows more control over intranet resources while supporting enhanced efficiency by making these resources accessible to legitimate remote users. ISA Server can guard corporate applications, services, and information across all network components with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-qualified ISA Server 2006 experts can help you plan, install, set up, and support Internet Security and Acceleration Server 2006 on your network so your business achieves a highly functional and affordable combination of security, productivity, and speed.
Progent’s Microsoft certified experts offer small and medium size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to deliver important applications rapidly and automatically to appropriate workers, lower product expense and stay compliant by determining patterns of usage, enhance Windows protection by increasing your knowledge of weak points and by delivering critical patches, manage your mobile workforce through accepted standards independent of connection or geography, and reduce operational costs by fully exploiting the administrative capabilities incorporated into Windows. Progent’s SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch administration, and resource tracking management including software and appliance inventory.
Progent can help your business to design and implement an efficient transition from a UNIX-powered information system to a network based on MS Windows and capable of running Microsoft's popular office productivity suites, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and application specialists can assist you to preserve your information and reduce productivity discontinuity by designing an effective transition plan that protects your existing investments in UNIX software and infrastructure. UNIX-to-Windows migration support expertise available from Progent include analysis of current environment, migration planning and testing, MS Exchange migration support, data and application software transition, and processor and storage system transition and consolidation.
Progent's Cisco-certified IT experts can help you build an affordable, fault tolerant Internet connection solution that can achieve non-stop Internet connectivity via a wide range of high availability Internet network products and services including non-stop BGP, automatic fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert consultants to show you how to utilize the most current technology for fault tolerant Internet connectivity to build an economical, completely redundant Internet interface with automatic failover and other capabilities to deliver fault tolerant Internet connections.
Microsoft Dynamics Great Plains accounting offers analysis and reporting features that let you track all business processes, revenues and expenses, and sales patterns with built-in drill-down, inquiry, and reporting functions. Progent's Microsoft Great Plains reporting support expertise can enable you to design reports that let you analyze your business more thoroughly, converting raw data into valuable management information. Progent is able to improve your reporting and analytics by offering Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and application experience with VBasic, XML and other development environments in order to offer custom business software development and web commerce applications that integrate seamlessly with Microsoft Great Plains.
Progent's Mac support consultants can help you with a broad range of system foundation issues including network architecture, off-site and mobile access, internetwork compatibility, security, and new technologies including Voice over IP and fast wireless connectivity. For business networks built exclusively on Apple Mac OS X or for environments incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent has the experience and depth to handle the complexity of designing, configuring, and supporting a network architecture that is robust, safe, productive and aligned with your corporate objectives. Progent can show you how to configure Apple’s Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Apple's Xsan SAN systems. Progent can also give you access to skilled professionals to help you with Cisco routers and switches.
Broadwing Communications is the first carrier to complete an all-optically switched network delivering minimum latency and maximum performance. Broadwing Communications offers a wide spectrum of data transports such as Broadwing Full T1, Point-to-Point T1, DS3, DSL, Frame Relay over DSL, and ATM. Broadwing Communications also provides VoIP service plus switched and dedicated voice long distance. Progent has an agency relationship with Broadwing Communications and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to help you integrate Broadwing data and voice services to create a world-class, cohesive communications solution on a down-to-earth budget.
Progent offers national urgent help and troubleshooting services for businesses who run UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX and Microsoft Windows products. Remote IT help provides maximum return for your information technology budget by preserving user efficiency and limiting the hours charged for network repair services. Advanced online access tools and skilled service specialists and engineers combine to enable Progent to handle the majority of IT problems without squandering time and money by traveling to your site. In the vast majority of cases your network problems can be remediated over the phone or through a combination of phone help and online network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to assist you with the most challenging system problems.
Progent's UNIX family consulting services provide small businesses and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of expertise provides you with a convenient single source to show you how to build and maintain a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian GNU/Linux and Mandrake.
Progent offers consulting for security auditing utilities including LANguard from GFI for performing a variety of programmed network testing scans to uncover potential security problems. Progent has extensive experience with security auditing tools and can show you how to make sense of testing reports and respond effectively. Progent can show you how to design protection into your business processes, configure auditing tools, plan and implement a protected network environment, and recommend procedures to optimize the security of your network. Progent's security engineers are available to help you set up a firewall, design safe remote connectivity to email and business applications, and integrate VPN. Progent's certified security experts can test the security of web software and can run comprehensive information security tests of enterprise-wide security to determine your company's compliance with key industry security standards including HIPPA, NIST, and ISO 17799.
For small and midsize companies located in Boise or anywhere in the state of Idaho, Progent offers 24x7 online help for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the United States. In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking engineers, and validates an individual's technical knowledge at the master level. Cisco CCIEs know how to handle even the most complex problems surrounding network infrastructure planning, installation, administration, security, and repair. CCIEs work closely with Cisco System's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their deep experience enables them to fix even the most intractable problems quickly. In typical cases, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Progent's Microsoft-qualified online support professionals can provide network repair and consulting support for all Microsoft server and business application products. Progent is a 
Progent's accredited CISSP and ISSAP security consultants can provide a variety of security solutions that can enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist your company to recuperate quicky following a serious penetration. Security services available from Progent include: in depth network security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; configuring firewalls; establishing safe techniques for off-site and mobile connectivity; defending your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
