Fast Online Consulting for Boise UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses in Boise or anywhere in the state of Idaho, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and business continuity planning.

Progent's remote technical support engineers represent exceptional value because they have the practical experience and the advanced technology to resolve the majority of information system issues quickly. This lowers immediate costs because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company saves additionally in indirect expenses by reducing or eliminating network outages and related costs due to business disruption, upset customers and vendors, unproductive employees, and distracted management.

Progent's billing model for remote support is structured to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor repairs manage to turn into large invoices. Progent's skill at solving problems quickly results in your business spending less money.

Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an array of optimized tools and proven methodologies which promote the highest level of effectiveness for online engineering help and troubleshooting for small company information networks. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's remote service group to access your company's network without compromising network security.

Progent's sophisticated customer support database application includes detailed histories of the service that Progent's customers have received. Progent's authorized service personnel have access to the history of all help delivered to each Progent customer by any consultant. This history of problems and solutions is structured as a conveniently accessible internal knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft permit access to additional extensive technical databases and allow priority access to vendors' internal product engineers so Progent's online service specialists can arrive at the best solutions in the least time.

Initiate Remote UNIX, Linux, Solaris, or Mac OS X Computer Help from Progent
To access Progent's phone support in Boise or anywhere in Idaho or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.

Remote Technical Services Offered Progent
Progent's online technical support engineers have credentials in an extensive array of technologies. This broad scope of technical skills allows Progent's engineers to resolve almost any crisis likely to crop up in a small business information system. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support companies with multi-OS environments, Progent also provides the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Online technical services available from Progent to clients in Boise and anywhere in the state of Idaho include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based support services address a broad array of information technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, VMware technologies for server economization and simplified management, and transitioning from older systems to current Windows or Linux-based environments. Progent's team-oriented methodology for resolving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer urgent remote help for diagnosing problems within UNIX/Linux systems based on leading versions of UNIX including:

    Important Linux platforms for which Progent offers expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Boise, IdahoThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and indicates a person's technical skills at the master level. Cisco CCIEs can handle even the most stubborn challenges occurring in network planning, integration, maintenance, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer excellent value because their broad expertise permits them to resolve the most intractable problems quickly. In common instances, less qualified consultants can wrestle for hours or days with the same tasks that a CCIE can resolve in minutes. Few service providers make CCIEs accessible to support small and mid-size companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can receive immediate assistance for complex network problems that are crippling business productivity but are beyond the comfort zone of your local IT support providers. Progent's Cisco CCIE engineers can connect to your environment via state-of-the-art remote troubleshooting technology in order to perform quick, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst switches, as well as VPN solutions.

  • Authorized MS Windows Experts
    Microsoft Windows Experts for Boise, IdahoProgent's Microsoft-qualified online service professionals can deliver computer repair and IT help for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a broad range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2013 design, Microsoft Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also offers a full array of remote PC desktop consulting and support services including Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Qualified Network Security Engineers
    CISSP Certified System Security Consultants for Boise, IdahoProgent's qualified CISSP and ISSAP network security engineers offer a variety of system protection solutions that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to recuperate rapidly following a serious penetration. Security support services offered by Progent cover in depth network security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm attacks; configuring firewalls; establishing secure mechanisms for remote and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support to help businesses of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects that small businesses frequently need. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Call Center support programs for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller organizations who don't have the money or time to assemble and manage an internal Help Desk but who require quick response from an efficient Help Desk with professional phone assistance as well as the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a seamless supplement to your established Call Center staff. Progent's Virtual Call Center can operate as an escalation alternative to resolve the most difficult technical challenges, or be available in those instances when your other support engineers are overwhelmed.

    Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk or revamping your established organization, selecting or modifying Help Desk Call Center application software to handle the particular needs of your business, or providing occasional phone support personnel to reinforce your in-house Help Desk Call Center team during unusually busy situations like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your clients in Boise or anywhere in the state of Idaho quick communication with an efficient support resource with extensive experience providing telephone-based help and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk recognition as a crucial contributor to business success, and Progent's policy is to solve and not simply track technical problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff provides remote and in-depth engineering expertise and education in key application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Excel. To read more concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can support the imaginative aspect of Mac environments by offering phone-based consulting services and training in graphics, audio, and motion video. Progent's consultants offer assistance in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio or video or integrating an audio/video post production studio.

    Online Network Monitoring Services
    Progent offers businesses in Boise, or anywhere in the state of Idaho, remote network and server monitoring support powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so your IT maintenance is proactive and automated. By spotting potential problems before they cause full-scale emergencies, remote monitoring can minimize stressful and costly service crises. Progent can also assist with system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or systems that support a combination of operating systems.

How Your Boise Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.

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