Urgent Remote Consulting for Boise UNIX or Linux SystemsFor small companies in Boise or anywhere in the state of Idaho, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.

Progent's online technical support services offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve most information system issues rapidly. Efficient support lowers immediate costs because service calls require a smaller number of billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's billing model for online support is designed to get the most out of your IT service investment. Progent bills per minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to typical online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing prevent scenarios where fast fixes manage to end up as big bills. Progent's penchant for dealing with problems efficiently results in your company spending less money.

Progent's Remote Support Technologies
Over time, Progent has fine tuned a set of customized tools and proven methodologies which allow the highest level of efficiency for online engineering help and repair for small business computer systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to connect to your company's computer system without violating corporate security.

Progent's sophisticated service database system includes detailed documentation for all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of services delivered to every client by every Progent engineer. This history of anomalies and solutions is structured as an easily searchable internal knowledge base that enables Progent's online support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft permit access to other massive technical support databases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote service specialists can determine the best resolutions quickly.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Boise or anywhere in Idaho or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.

Online Support Services Offered Progent
Progent's remote technical service experts offer advanced credentials in a comprehensive set of technologies. This wide range of capability enables Progent's engineers to tackle practically any crisis likely to occur in a small business network. Credentials held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.

To help clients with mixed-operating system networks, Progent also provides access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional consultants.

Phone-based support provided by Progent to clients in Boise and throughout the state of Idaho include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide range of information technology including network architecture, email solutions, system and operational security, UNIX and Windows integration, virtual server technologies for server economization and simplified management, and migration from legacy applications to current Windows or Linux-based environments. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for troubleshooting problems affecting UNIX/Linux networks powered by leading versions of UNIX including:

    Important Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Boise, IdahoThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network consultants, and indicates a person's networking skills at the expert level. CCIEs can deal with the most complex issues encountered in network planning, deployment, maintenance, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or locating program updates. CCIEs represent an exceptional value because their depth of experience enables them to find solutions for even the most difficult problems rapidly. In common instances, less seasoned engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Few service providers make CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone contact with a CCIE so you can get urgent support for complex network issues that are hurting worker productivity but are outside the scope of your regular IT support providers. Progent's CCIE consultants can communicate with your environment using sophisticated on-line troubleshooting tools to provide fast, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading selection of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as VPN products.

  • Authorized Windows Expertise
    MS Windows Support for Boise, IdahoProgent's Microsoft-qualified remote service engineers can provide network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a broad range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server application development, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a full array of remote PC desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Specialists
    CISSP Certified Network Security Engineers for Boise, IdahoProgent's certified CISM and CISSP security engineers can provide a variety of system protection services to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or help you to clean up rapidly following a serious breach. Security solutions available from Progent include: in depth network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm attacks; configuring firewalls; designing safe techniques for off-site and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract projects that small businesses frequently need. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special areas of information technology allows customers to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:
  • Call Center Services
    Progent's Help Desk Call Center service options for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for smaller companies who lack the resources to support an in-house Call Center but who require fast access to an effective Help Desk with professional telephone support as well as the in-depth expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a transparent supplement to your existing Call Center resources. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to resolve the toughest technical challenges, or be ready in hectic instances when your ordinary service providers are swamped.

    Progent's Call Center consulting support can guide you in creating an effective new Call Center or improving your established organization, evaluating or enhancing Help Desk Call Center application software to meet the special needs of your company, or adding temporary online staff to work with your in-house Help Desk group to deal with high-demand situations like software migrations, major upgrades, or rolling out new applications.

    Progent's Call Center staff of experienced network consultants gives your customers in Boise or anywhere in the state of Idaho fast access to an efficient network service resource with years of experience offering phone support and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center perception as a significant enabler of company performance, and Progent's goal is to solve rather than merely record network issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional consulting support and training in special business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Word, and Microsoft Office Excel. To learn more about Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can nurture the imaginative elements of Macintosh environments by delivering phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio/video or putting together an audio/video post production lab.

    Remote Network Monitoring Support
    Progent offers businesses in Boise, or anywhere in the state of Idaho, remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your network support is proactive and automated. By detecting possible issues before they result in full-scale emergencies, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that support a mix of OS platforms.

How Your Boise Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.

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