Immediate Remote Technical Support for Boise UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Boise or anywhere in the state of Idaho, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and business continuity planning.

Progent's remote support engineers represent excellent leverage because they are equipped with the practical background and the advanced technology to resolve most network issues rapidly. Efficient support reduces direct costs since solutions accumulate a smaller number of billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves additionally in indirect costs by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.

Progent's billing model for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to many remote support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing save you from scenarios where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for handling problems efficiently translates into your company spending less money.

Progent's Remote Technical Support Tools
Over the years, Progent has developed an array of optimized technologies and field-proven processes which allow the maximum degree of efficiency for remote help and repair for small business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your environment without violating system security.

Progent's highly evolved technical support database system stores extensive records for the service that Progent's clients have been provided. Progent's staff consultants have access to the details of services rendered to every customer by every Progent engineer. This database of anomalies and repairs is structured as an easily exploitable support knowledge base that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available other massive support knowledge bases and allow fast access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to arrive at optimal solutions promptly.

Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Boise or anywhere in Idaho or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's phone-based consulting engineers offer credentials in a comprehensive set of products and technologies. This broad scope of capability allows Progent's engineers to manage almost any emergency that may take place in a small or midsize company information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To help customers with multi-platform networks, Progent also offers the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote technical services provided by Progent to clients in Boise and anywhere in the state of Idaho include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide array of computer technology such as network architecture, email solutions, network and process security, UNIX and Windows integration, VMware technologies for server hardware consolidation and easy administration, and migration from older applications to current Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for resolving problems affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:

    Important Linux variants for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Boise, IdahoThe Cisco CCIE credential is the top recognition for network professionals, and indicates a person's technical skills at the expert level. Cisco CCIEs can resolve the most difficult challenges surrounding network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network management utilities and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep experience permits them to find solutions for the most difficult problems quickly. In many instances, less seasoned service providers can struggle for hours or days with the same problems that a CCIE can resolve in a few minutes. Few service organizations make CCIEs available to help small and mid-size companies. Progent offers fast phone access to a Cisco authorized CCIE so you can get timely assistance for complex network problems that are impacting business efficiency but are not within the comfort zone of your local network maintenance resources. Progent's CCIE support experts can communicate with your environment via advanced on-line troubleshooting tools to provide quick, secure, and affordable diagnosis and remediation. Progent's CCIEs offer expertise in all of Cisco's market leading selection of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network technology.

  • Authorized MS Windows Support
    MS Windows Support for Boise, IdahoProgent's Microsoft-certified remote support experts offer network repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can help your company with a broad range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint 2013 application development, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, SQL Server 2016 integration and development and SQL Server 2017 Linux integration support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of remote desktop support services including Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Certified System Security Experts for Boise, IdahoProgent's certified CISSP, ISSAP, and CISM security engineers offer a range of security solutions to strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or assist your company to recover rapidly following a serious penetration. Security services available from Progent include: in depth network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm attacks; configuring firewalls; establishing secure techniques for remote and mobile access; defending your messaging system against spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine local IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special projects that small businesses often request. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
  • Call Center Services
    Progent's Help Desk support programs for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for small companies who don't have the resources to create an internal Call Center but who require quick response from a dependable Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and serves as a transparent supplement to your current Call Center staff. Progent's Virtual Call Center can act as an escalation resource to resolve the most difficult computer system issues, or be ready in overflow circumstances when your regular support engineers are swamped.

    Progent's Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or revamping your current organization, selecting or customizing Help Desk Call Center software products to handle the special demands of your company, or adding temporary phone support staff to supplement your existing Help Desk team to deal with demanding events like software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center staff of experienced information technology consultants provides your clients in Boise or anywhere in the state of Idaho quick access to a large technical support resource with substantial experience offering phone consulting and online repair service for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's target is to solve instead of merely track technical problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers phone-based advanced engineering expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To learn more information concerning Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac experts can promote the creative elements of Mac computing by providing remote help support and education in graphics, sound, and video. Progent's consultants can provide expertise in a variety of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio or video or configuring an audio/video production facility.

    Remote Network Monitoring Services
    Progent can provide businesses in Boise, or anywhere in the state of Idaho, remote network monitoring services powered by MS Operations Manager network monitoring, customized by Progent to accommodate your environment so your network support is proactive and automated. By spotting potential trouble spots before they grow into full-scale emergencies, system monitoring can avoid stressful and expensive network crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a combination of platforms.

How Your Boise Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.

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