Urgent Phone Consulting for Boise UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Boise or anywhere in the state of Idaho, Progent provides support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISSP-certified security engineers to handle advanced security architecture and disaster recovery planning.

Progent's online support engineers offer exceptional leverage because they have the real-world experience and the sophisticated technology to resolve most information system issues quickly. Efficient support reduces immediate costs because solutions take up a smaller number of billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with incidental expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, upset clients, idle workers, and de-focused executives.

Progent's billing policy for online help is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you receive. In contrast to typical online service companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for billing save you from scenarios where speedy. minor solutions manage to end up as major bills. Progent's penchant for disposing of problems efficiently translates into your business saving cash.

Progent's Remote Service Tools
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven processes that ensure the highest degree of effectiveness for remote help and repair for small company IT systems. Progent provides safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access allows the engineers of Progent's Technical Response Center to access your system remotely without compromising corporate security.

Progent's advanced service reporting application keeps comprehensive histories describing all service that Progent's customers have received. Progent's authorized consultants have access to the specifics of all help provided to every client by any engineer. This history of trouble tickets and repairs is structured as a readily exploitable proprietary knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft make available additional vast technical databases and permit quick response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to find optimal solutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Boise or anywhere in Idaho or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.

Online Support Services Available from Progent
Progent's phone-based technical support professionals have advanced credentials in a comprehensive array of products and technologies. This breadth of capability enables Progent's engineers to address virtually any emergency that may occur in a small or midsize business network. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.

To help clients with multi-platform environments, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based services provided by Progent to small businesses in Boise and anywhere in the state of Idaho include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of computer technology including system architecture, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy administration, and migration from older applications to the latest MS Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX and Linux consultants can provide emergency online help for analyzing problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:

    Important Linux versions for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco CCIE Consultants for Boise, IdahoThe Cisco CCIE certification is the highest recognition for network consultants, and indicates a consultant's technical skills at the expert level. CCIEs know how to deal with the most complex problems surrounding network infrastructure design, installation, maintenance, protection, and problem solving. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs represent an exceptional value because their depth of experience enables them to fix even the most difficult problems rapidly. In common instances, less seasoned engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Few consulting organizations make CCIEs available to help small and mid-size companies. Progent can provide quick phone contact with a Cisco CCIE so your company can receive immediate support for serious network issues that are crippling business efficiency but are not within the experience of your ordinary computer support resources. Progent's Cisco-qualified CCIE support experts can interface to your computer system via sophisticated on-line support tools to provide quick, safe, and affordable analysis and remediation. Progent's Cisco CCIEs offer consulting for all of Cisco's market leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN technology.

  • Authorized Microsoft Windows Expertise
    MS Windows Support for Boise, IdahoProgent's Microsoft-qualified remote service professionals can deliver computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2013 application development, Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a full range of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified Network Security Professionals
    CISSP Qualified Network Security Experts for Boise, IdahoProgent's accredited CISM and CISSP network security consultants offer a range of security services that can strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist you to recuperate rapidly after a serious penetration. Security consulting services available from Progent include: in depth network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile communication; securing your messaging system against spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting services to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract projects that small businesses often request. Progent's charges for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller companies who lack the resources to assemble and manage an in-house Help Desk but who require fast response from a dependable Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent addition to your current Helpdesk resources. Progent's Virtual Help Desk can act as an escalation option to handle the toughest network problems, or be ready in those situations when your regular support engineers are swamped.

    Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or revamping your current organization, evaluating or enhancing Help Desk Call Center software to meet the special demands of your company, or adding temporary phone support staff to supplement your existing Help Desk Call Center group to handle unusually busy events such as software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk team of seasoned network consultants provides your customers in Boise or anywhere in the state of Idaho instant assistance from an effective network service group with years of background offering telephone-based support and online diagnostics for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center the reputation as a crucial enabler of company productivity, and Progent's policy is to fix instead of simply report technical issues.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Team offers online and in-depth consulting support and training in key business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft applications such as CRM, Project, MS Office Word, and Office Excel. For additional information concerning Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac consultants can support the artistic facets of Macintosh environments by providing remote help support and education in graphics, sound, and video. Progent's support professionals can provide assistance in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio or video or integrating an audio/video production studio.

    Online Network and Server Monitoring Support
    Progent can provide companies in Boise, or anywhere in the state of Idaho, online network monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating possible problems before they grow into full-scale emergencies, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems powered by a combination of platforms.

How Your Boise Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.

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