Urgent Phone Technical Support for Boise UNIX or Linux NetworksFor small businesses located in Boise or anywhere in Idaho, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX and Windows technology. Progent has delivered online support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote support services offer excellent leverage due to the fact that they are equipped with the real-world experience and the advanced technology to solve most information system problems quickly. This lowers direct costs since service calls take up fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization saves additionally in indirect costs by minimizing or avoiding network downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike many remote service organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from scenarios where quick solutions manage to turn into substantial invoices. Progent's skill at dealing with problems efficiently results in your business spending less cash.

Progent's Remote Support Technologies
Over the years, Progent has refined a collection of customized tools and proven processes which promote the maximum degree of effectiveness for remote technical support and repair for small company computer networks. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to connect to your company's network remotely without breaching system security.

Progent's powerful technical support database application maintains thorough records of the support that Progent's customers have received. Progent's authorized service personnel have access to the details of services provided to each Progent customer by any consultant. This database of trouble tickets and fixes is organized as a conveniently retrievable internal database that enables Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and formal partnerships with major industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow priority access to vendors' internal product engineers so Progent's online consulting experts are able to find the most efficient solutions quickly.

Initiate Online UNIX, Linux, Solaris, or Apple Mac OS X Technical Assistance from Progent
To access Progent's remote services in Boise or anywhere in Idaho or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.

Online Technical Support Services Available from Progent
Progent's phone-based technical service experts offer advanced credentials in an extensive set of technologies. This wide range of capability permits Progent's consultants to address virtually any crisis that may take place in a small company information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.

To help businesses with multi-platform environments, Progent also provides the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Remote support services Offered by Progent to customers in Boise and throughout the state of Idaho include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X online consulting services address a broad range of information technology including system infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and easy management, and migration from older applications to current Windows or Linux-based environments. Progent's group-based methodology for resolving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer emergency online help for analyzing anomalies affecting UNIX/Linux networks based on popular variants of UNIX such as:

    Major Linux versions for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco CCIE Engineers for Boise, IdahoThe Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure consultants, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to handle the most complex problems occurring in network planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and developing workarounds or identifying software patches. CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to fix even the most complex problems rapidly. In many cases, less qualified consultants can struggle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Few support organizations make Cisco CCIEs available to support small and mid-size businesses. Progent can provide quick phone contact with a CCIE so your company can receive immediate assistance for serious network infrastructure issues that are hurting business productivity but are beyond the experience of your ordinary network service resources. Progent's CCIE consultants can interface to your environment using sophisticated remote support tools in order to provide efficient, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus VPN solutions.

  • Certified Microsoft Windows Experts
    MS Windows Expertise for Boise, IdahoProgent's Microsoft-qualified remote service engineers can deliver computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server development, Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a wide array of online desktop support including Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Qualified Network Security Experts for Boise, IdahoProgent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions to enhance the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist your business to clean up quickly following a damaging penetration. Security services available from Progent include: in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; configuring firewalls; establishing secure architectures for off-site and mobile communication; securing your messaging system against spam and directory harvest attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine local resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects that small businesses often need. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online engineering services include:
  • Help Desk Services
    Progent's Call Center support programs for small and midsize organizations with environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for small organizations who lack the budget to create an internal Help Desk Call Center but who want fast communication with an efficient Call Center with proficient phone assistance plus the available expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for larger companies and acts as a seamless addition to your current Help Desk staff. Progent's Virtual Help Desk Call Center can operate as an escalation resource for the toughest technical challenges, or be ready in hectic circumstances when your ordinary support engineers are overwhelmed.

    Progent's Call Center consulting support can aid you in creating an efficient new Call Center or revamping your current organization, selecting or customizing Help Desk Call Center application software to handle the special demands of your corporation, or adding occasional phone support staff to work with your internal Help Desk Call Center group during unusually busy scenarios like software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of experienced information technology professionals provides your computer users in Boise or anywhere in the state of Idaho rapid assistance from an effective support group with years of experience offering telephone-based help and remote troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a key contributor to business efficiency, and Progent's target is to resolve and not simply report IT issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group offers online professional engineering expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and education for popular Microsoft applications such as CRM, Office Project, MS Office Word, and MS Excel. For additional information on Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac experts can support the creative components of Mac systems by delivering remote help services and education in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs like capturing or digitizing audio/video or building an audio/video post production studio.

    Remote Network Monitoring Support
    Progent offers companies in Boise, or anywhere in the state of Idaho, remote network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into network outages, system monitoring can ward off stressful and costly network crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or environments that support a combination of operating systems.

How Your Boise Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.

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