Fast Remote Technical Support for Boise Networks
Immediate Phone Technical Support for Boise SystemsFor organizations located in Boise or anywhere in the state of Idaho, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, plus the services of CISA and CISSP-accredited security experts to help with high-level security design and diagnostic issues.

Progent's online technical support experts offer exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools required to solve the majority of information system issues rapidly. This reduces immediate expenses since solutions require minimal billable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization saves even more in incidental costs by reducing or avoiding system downtime and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is especially helpful in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you owe only for the support that you receive. Unlike typical remote support companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid situations where quick repairs manage to end up as big tabs. Progent's penchant for dealing with technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized technologies and field-tested processes that promote the maximum degree of efficiency for remote technical support and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to interface to your company's network without breaching corporate security.

Progent's powerful technical support database application maintains thorough records for all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of services provided to each Progent client by any Progent consultant. This database of anomalies and solutions is structured as a conveniently accessible support knowledge base that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's online consulting experts can come up with optimal resolutions quickly.

Online technical support services offered by Progent to customers in Boise and throughout the state of Idaho include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after a ransomware incident. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who require fast access to an effective Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to high-level engineers.

    Progent’s Virtual Help Desk Call Center is intended for larger companies and serves as a transparent extension of your current Helpdesk resources. Progent's Virtual Help Desk can act as a an escalation resource to handle the toughest network problems, or be ready in those instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of experienced information technology consultants gives your workers in Boise or anywhere in the state of Idaho immediate communication with a large technical support resource with extensive background providing telephone-based support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center recognition as a crucial enabler of company efficiency, and Progent's intent is to solve and not just annotate technical issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides remote and in-depth consulting expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Boise, or anywhere in the state of Idaho, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so that your computer support is proactive rather than reactive. By exposing looming trouble spots before they cause downtime, system monitoring can avoid stressful and costly network breakdowns. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments based on a mix of operating systems.
How Your Boise Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Boise or anywhere in the state of Idaho, Progent's online network support engineers can deliver professional and economical system support the instant your organization requires it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while eliminating the cost and lost time associated with on-site service visits.

Even if your Boise office deals with a regular independent support technician or maintains a full time organization that know how to deal with common network problems, Progent’s Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the experience to handle unexpected system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Offices in Boise
Progent's remote technical help services enable your Boise organization to have the advantages of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater business value by becoming more available, productive, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    With most organizations in Boise and throughout Idaho, nearby network service resources, whether represented by outside consultants or a full-time IT staff, can take care of the majority of technical issues. On the other hand, major troubles may spring up when local resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your local service people. In these instances, Progent's on-call support professionals offer a convenient, quick, and economical way to augment your regular resources and to transfer valuable knowledge to increase your ability to resolve downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller companies often rely on independent freelance service providers. While independent service people carry less overhead than larger service firms and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the absence of reserve help may force your company to go without help during an IT crisis. As your network grows, system downtime and trouble with vital software are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of reserve support expertise to insure your network remains up and running.

  • Build a Scalable Basis for Smooth Growth
    Companies typically start with an IT system implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get thrown onto a shaky foundation. When a company grows, stability and expandability problems can impede the success of the business. Such poorly built environments require careful analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a network architecture that can provide the solid foundation to handle critical business demands and facilitate future expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller offices need advice and technical training to navigate through an increasingly complicated array of technology alternatives capable of accelerating business success and improving efficiency. Businesses hardly need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is built around a predetermined product rather than the true requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align IT consulting with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT expertise, refined support tools, and familiarity with corporate IT allow companies to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the front lines of network support, executing a wide range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just expert IT help, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help per minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for support services provided during normal working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick fixes so you won't be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent has few competitors. Businesses who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.













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