Immediate Remote Support for Boise Computer Systems
Urgent Remote Consulting for Boise NetworksFor businesses in Boise or anywhere in the state of Idaho, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex networking problems, as well as the assistance of CISSP-certified security engineers to help with advanced security design and diagnostic jobs.

Progent's online technical support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve the majority of network problems rapidly. This reduces immediate expenses since service calls use up minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company benefits even more in indirect expenses by reducing or eliminating network outages and related costs stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced online consulting know-how is particularly important for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike many remote support companies, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and clean model for billing do away with situations where speedy. minor repairs somehow end up as substantial invoices. Progent's skill at dealing with problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that promote the highest degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to interface to your company's system remotely without violating network security.

Progent's sophisticated service database application maintains detailed documentation for all service that Progent's clients have been provided. Progent's authorized consultants have access to the records of services provided to every Progent customer by every consultant. This history of anomalies and responses is structured as a conveniently exploitable proprietary knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available other vast technical support databases and allow priority response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to determine optimal solutions quickly.

Online services available from Progent to clients in Boise and throughout the state of Idaho include:

Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are well suited for organizations who don't have the budget to create an in-house Help Desk but who require quick access to an efficient Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to advanced consultants.

    Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Help Desk Call Center software products to meet the particular demands of your corporation, or providing occasional phone support personnel to work with your internal Call Center team to handle demanding scenarios such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your workers in Boise or anywhere in the state of Idaho immediate communication with an efficient technical support resource with substantial background offering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's focus is to give the Call Center recognition as a major enabler of business success, and Progent's goal is to solve and not simply track IT issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team offers remote and in-depth engineering support and training in special application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and training for popular Microsoft applications such as Microsoft CRM, Project, Word, and Office Excel. For more information on Progent's consulting, programming, and training services, see Progent's Applications Experts Team.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as IPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Boise, or anywhere in the state of Idaho, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they cause network outages, remote monitoring can avoid stressful and costly network crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft networks, or environments that incorporate a variety of platforms.
How Your Boise Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online support with Microsoft, Apple Mac, or Linux networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Boise or anywhere in the state of Idaho, Progent's online computer support specialists are ready to deliver effective and cost-effective IT support the instant your organization requires it. More than a decade of offering online repair services has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Boise organization has a regular freelance support technician or employs an in-house organization that know how to handle the majority of computer issues, Progent’s Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to resolve sudden system emergencies or especially challenging integration problems.

Details of Progent's Online Network Support for Boise
Progent's online help, remote repair, network security consulting, and network management services give offices in Boise or anywhere in the state of Idaho the greatest leverage for your support budget. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's experts can provide your company world class network support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's online help services include:

  • Fast Telephone Access to Microsoft Qualified Experts
    Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Boise and is also ideal for customers in more remote regions of Idaho that have a limited supply of technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, service information, and continuing training.

  • By the Minute Billing to Reduce Expenses
    Progent offers online support on a by-the-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for phone support and asks for no ongoing subscription fee for support services delivered during regular working hours. This keeps you from paying big bills for routine repairs.

  • Access to Cisco Certified Network Architecture Experts
    As a Certified Partner for Cisco, Progent offers help from on-staff specialists who have skill in designing, implementing, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's core consulting services consist of system integration, MS Exchange consulting, system security design, and Help Desk Call Center services. Progent's Experts Team offers in-depth consulting expertise for critical application areas. Help available from the Application Experts Group includes:
    Dynamics GP/Great Plains Support and Customization
    Microsoft Project Training
    Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Office Word and Microsoft Office 365 Word Help
    Business Information (BI) Reporting Development and Training
    UNIX, Linux and Solaris Support
    Microsoft SQL Server 2016 Software Design and Microsoft SQL 2014 Application Programming and Debugging
    Oracle Management Support and Software Development
    MySQL Management and Software Design
    Apple Mac Integration
    Amazon MWS Application Development

    By offering a full service centralized source for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that address the unique requirements of your company.

  • Advanced Remote Connectivity Tools
    Secure online access permits Progent's service professionals to see exactly what your users see. This makes it possible to produce fast solutions to problems that could otherwise require an expensive personal visit. Effective online connectivity tools and expert engineers together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online support and automated system monitoring.

  • Compatibility with Popular VPN Gateways
    Progent can provide safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

  • Round-the-Clock Service for Maximum System Availability
    For organizations with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum network uptime.

  • Help Desk Services
    Progent's Help Desk Call Center programs are intended specifically for budget-constrained companies whose workers require immediate recourse to a Help Desk service with expert telephone support and complete escalation capability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, depth of technical knowledge, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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