Fast and Affordable Remote Help for Boise Networks
Immediate Remote Technical Support for Boise NetworksFor organizations located in Boise or anywhere in Idaho, Progent offers online support for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified engineers have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent value due to the fact that they possess the practical experience and have access to the sophisticated technology needed to solve most network problems quickly. Efficient support reduces direct costs because solutions accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your company benefits additionally in incidental costs by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online consulting know-how is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you actually get. Unlike typical remote support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate scenarios where speedy. minor fixes somehow end up as big bills. Progent's penchant for disposing of problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and proven processes which permit the maximum degree of efficiency for online technical support and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to interface to your company's network remotely without compromising corporate security.

Progent's powerful technical support database system maintains detailed records describing the support that Progent's clients have received. Progent's staff service personnel have access to the details of all help delivered to every client by any Progent consultant. This history of anomalies and repairs is structured as an easily accessible support database that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft open up other massive technical databases and allow priority access to manufacturers' internal support staff with the result that Progent's online consulting experts are able to find the best solutions quickly.

Online support provided by Progent to clients in Boise and anywhere in the state of Idaho include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services intended to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your Progent consultant so that any looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Billing charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows clients to complete major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for organizations with environments based on Windows, Cisco, Apple Mac, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are intended for businesses who lack the budget to create an in-house Help Desk but who want quick access to an effective Help Desk Call Center with proficient telephone support plus the ability to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting services can assist you in building an effective new Help Desk Call Center or enhancing your established organization, selecting or modifying Help Desk Call Center software products to address the unique needs of your business, or providing temporary online staff to work with your in-house Help Desk group to handle high-demand events such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center team of seasoned network consultants provides your customers in Boise or anywhere in the state of Idaho quick contact with an effective support resource with substantial experience providing phone support and remote troubleshooting for networks powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a crucial enabler of business productivity, and Progent's policy is to resolve rather than merely report technical problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Group can supply remote advanced consulting expertise and education in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft business applications including CRM, MS Project, Word, and Excel. For more information concerning Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Boise, or anywhere in the state of Idaho, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your business so that your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they grow into full-scale emergencies, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows systems, or networks that support multiple operating systems.
How Your Boise Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online assistance with Microsoft Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Boise or throughout the state of Idaho, Progent's online network support specialists can provide effective and economical system support whenever your business has to have it. More than 15 years of providing remote repair services has led to Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to repair IT problems quickly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Boise office deals with a local freelance consultant or maintains an in-house organization that know how to handle common network problems, Progent’s Microsoft certified consultants can still provide an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to deal with unexpected network emergencies or especially tough integration problems.

Benefits of Progent's IT Support for Offices in Boise
Progent's remote network troubleshooting services enable your Boise company to enjoy the advantages of immediate, world-class network support without the cost of managing an in-house IT staff. Your network will acquire greater strategic worth by becoming more reliable, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your local IT resources
    With most companies in Boise or anywhere in Idaho, nearby computer service providers, whether made up of freelance consultants or an in-house IT staff, can handle typical technical problems. On the other hand, serious problems might strike when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite service personnel. In these cases, Progent's online service professionals offer an easy, fast, and economical solution to augment your local help and to transfer valuable information to increase your ability to handle future problems locally.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller companies often rely on independent freelance service providers. While independent consultants carry less overhead than big consulting organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the absence of backup help may require your company to wait for help during an IT crisis. As your business grows, system unavailability and trouble with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of reserve support expertise to insure your IT system is always available.

  • Create a Scalable Basis for Seamless Growth
    Companies often start with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a network grows, reliability and expandability problems can impede the productivity of the business. Such badly designed systems require careful analysis, smart strategic planning, and extensive technical knowledge to evolve to a network architecture that can offer the solid foundation to handle vital business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller offices need guidance and technical training to negotiate an ever more complex maze of product alternatives capable of promoting business success and enhancing productivity. These companies hardly need a network consultant who is motivated to resell a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended solution is built around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match IT consulting with the real needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, depth of technical background, refined support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, in the trenches of IT support, performing a broad range of IT projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for using technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits by the minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for services delivered during regular business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Companies who work with trusted freelance service providers or who maintain internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from stressful and costly availability losses.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.













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