Fast Remote Support for Boise Computer Networks
Fast Remote Help for Boise SystemsFor businesses located in Boise or anywhere in Idaho, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote support to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle complex networking problems, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage because they have the real-world background and have access to the advanced tools required to resolve the majority of information system problems quickly. This reduces direct costs since service calls use up fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with incidental costs by minimizing or eliminating system outages and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is particularly important for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online support is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe only for the support that you actually get. In contrast to typical online support companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor repairs somehow end up as big tabs. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and proven processes that ensure the highest level of effectiveness for online consulting and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to access your company's environment without breaching system security.

Progent's advanced technical support reporting system keeps comprehensive records describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of assistance rendered to every customer by any Progent consultant. This database of anomalies and responses is structured as a readily retrievable internal knowledge base that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with key technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit fast response from manufacturers' in-house support staff with the result that Progent's online consulting experts are able to come up with the best solutions quickly.

Online support services available from Progent to customers in Boise and throughout the state of Idaho include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight line of network management outsourcing services covers all critical facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover quickly after a ransomware incident. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for businesses who lack the money or time to build and maintain an in-house Help Desk but who need fast communication with a dependable Call Center with professional telephone assistance as well as the ability to escalate complex problems to high-level engineers.

    Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk Call Center software to address the particular demands of your business, or adding temporary online personnel to supplement your existing Call Center resources to deal with unusually busy scenarios like software migrations, major updates, or rolling out brand new applications.

    Progent's Call Center staff of seasoned information technology professionals provides your computer users in Boise or anywhere in the state of Idaho quick access to a large support resource with substantial background offering phone consulting and online repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a significant contributor to company success, and Progent's aim is to fix and not merely document network issues.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Group provides remote advanced consulting expertise and training in key application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Boise, or anywhere in the state of Idaho, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so your computer maintenance is proactive rather than reactive. By detecting possible problems before they evolve into full-scale emergencies, remote monitoring can minimize stressful and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a variety of platforms.
How Your Boise Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Boise or throughout the state of Idaho, Progent's online network support engineers are ready to deliver expert and affordable system help the moment your organization needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Boise organization has a regular independent support technician or maintains a full time IT staff that know how to handle typical network problems, Progent’s Microsoft certified engineers can still offer an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to fix unexpected system emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Boise
Progent's remote technical help services allow your Boise company to have the advantages of on-call, enterprise-class network support without the expense of maintaining a full-time IT organization. Your network will derive added strategic value by being more reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    For most organizations in Boise or anywhere in Idaho, local computer service resources, whether represented by outside consultants or an in-house maintenance staff, can handle the majority of technical problems. However, IT crises can strike when local support personnel are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your usual support technicians. In these cases, Progent's on-call support specialists give you an easy, quick, and budget-friendly way to supplement your local help and to convey useful information to improve your capability to handle downstream problems locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller offices often rely on individual freelance consultants. Although freelance consultants carry smaller overhead than big service companies and can often charge marginally less, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the absence of backup help may force your business to go without assistance during an emergency. As your company expands, network downtime and problems with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service expertise to insure your network remains up and running.

  • Create a Solid Basis for Smooth Expansion
    Businesses often begin with an information architecture implemented on a modest budget. Without a scalable infrastructure, band-aid repairs often get thrown onto an unstable foundation. When a company grows, reliability and scalability problems can hinder the productivity of the business. These badly designed environments need careful analysis, intelligent long-term planning, and wide technical expertise to evolve to a system architecture that can provide the stable foundation to handle vital business requirements and simplify future growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller businesses require advice and technical education to navigate through an increasingly complex maze of product options capable of promoting business success and enhancing productivity. They do not need a network engineer who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is designed around a profitable technology instead of the genuine needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align IT expertise with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco certified experts average more than ten years of hands-on industry background, in the trenches of IT support, executing a broad range of technical projects for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This ensures that you get not only expert IT help, but also a consultant with field-tested methods for applying technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Companies who work with familiar independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.













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