Immediate Remote Help for Boise Computer Networks
Urgent Phone Support for Boise NetworksFor businesses in Boise or anywhere in the state of Idaho, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses since service calls require minimal billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting know-how is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are billed just for the support that you actually get. In contrast to many remote support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid situations where speedy. minor repairs manage to end up as major tabs. Progent's skill at disposing of technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and field-proven processes that promote the highest degree of efficiency for remote consulting and repair for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to connect to your company's computer system remotely without violating system security.

Progent's sophisticated service database application keeps comprehensive histories describing the support that Progent's clients have been provided. Progent's staff engineers have access to the records of support rendered to each customer by any Progent engineer. This history of problems and repairs is stored as a conveniently exploitable proprietary knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft make available other vast support knowledge bases and allow quick response from vendors' internal product engineers so Progent's online consulting specialists can find the most efficient resolutions in the least time.

Online services provided by Progent to clients in Boise and throughout the state of Idaho include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover rapidly from a ransomware incident. Progent will consult with you personally to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to execute major projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service options for organizations with environments based on Windows, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who don't have the budget to create an in-house Help Desk Call Center but who need quick communication with a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progent’s Virtual Help Desk is intended for larger businesses and operates as a transparent addition to your existing Call Center organization. Progent's Virtual Call Center can act as a an escalation resource to resolve the toughest technical issues, or be ready in those situations when your regular support engineers are overwhelmed.

    Progent's Help Desk staff of veteran network consultants gives your workers in Boise or anywhere in the state of Idaho immediate contact with a reliable technical support group with substantial background offering phone help and online diagnostics for IT systems that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Call Center perception as a significant driver of company efficiency, and Progent's policy is to solve and not simply annotate network issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team offers remote and in-depth engineering support and training in key application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and MS Excel. For additional information about Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Boise, or anywhere in the state of Idaho, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By uncovering potential problems before they result in full-scale emergencies, system monitoring can head off stressful and expensive service breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft environments, or environments based on a variety of OS platforms.
How Your Boise Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Boise or throughout the state of Idaho, Progent's phone-based network support specialists can provide effective and affordable system help the moment your business needs it. More than 15 years of offering remote repair services has earned Microsoft Gold Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix IT problems rapidly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Boise organization has a local freelance support technician or employs a full time organization that can handle typical computer problems, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to fix sudden network emergencies or especially tough integration projects.

Features of Progent's Remote Network Support for Boise
Progent's phone support, Internet-based troubleshooting, network security consulting, and system administration services offer offices in Boise or anywhere in the state of Idaho the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing services and system management, Progent's professionals can deliver your company world class network support while permitting you to avoid the expense and hassle of maintaining a large internal IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of technical experience, refined support software, and understanding of enterprise networking allow businesses to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Range of Servers
    Progent offers in-depth support for Microsoft’s powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help by the minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to each client. The discipline of detailing and organizing service activity results in more efficient service and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who won’t release the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.













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