Immediate Online Technical Support for Boise Information Networks
Immediate Online Technical Support for Boise NetworksFor businesses located in Boise or anywhere in the state of Idaho, Progent provides online support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology needed to resolve most network issues quickly. Efficient support lowers direct expenses since solutions use up minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your organization saves even more in incidental costs by minimizing or avoiding network outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support expertise is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for online help is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. In contrast to many online support firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate situations where fast fixes somehow turn into major bills. Progent's skill at solving technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and proven processes which promote the highest level of effectiveness for online technical support and repair for IT networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to communicate with your computer system remotely without breaching system security.

Progent's advanced customer support database application includes comprehensive histories describing all support that Progent's customers have received. Progent's team service personnel have access to the history of services provided to each customer by any Progent engineer. This archive of trouble tickets and responses is stored as an easily accessible proprietary database that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and close associations with key vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick access to vendors' internal support staff with the result that Progent's remote consulting experts can come up with the most efficient resolutions promptly.

Remote support services offered by Progent to customers in Boise and throughout the state of Idaho include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical facets of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to stop or recover rapidly after a ransomware incident. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology enables customers to execute major projects economically and on time. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who lack the money or time to assemble and manage an internal Help Desk but who want fast response from a reliable Call Center with proficient telephone assistance plus the ability to escalate complex trouble tickets to advanced engineers.

    Progent’s Virtual Help Desk Call Center is designed for larger companies and acts as a seamless supplement to your current Call Center organization. Progent's Virtual Call Center can serve as a an escalation option for the most difficult network issues, or be ready in those situations when your ordinary resources are too busy.

    Progent's Call Center staff of seasoned network consultants offers your workers in Boise or anywhere in the state of Idaho fast contact with an efficient technical support group with substantial background offering telephone-based consulting and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk recognition as a significant contributor to business performance, and Progent's aim is to solve and not simply annotate network problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based professional engineering support and training in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Boise, or anywhere in the state of Idaho, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By anticipating looming issues before they evolve into downtime, system monitoring can avoid inconvenient and expensive network failures. Progent can also provide help with system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments that support multiple operating systems.
How Your Boise Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Boise or throughout the state of Idaho, Progent's online network support engineers are ready to deliver expert and affordable system help the moment your business needs it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to repair network problems quickly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your Boise company has a regular freelance support technician or maintains an in-house IT staff that can handle the majority of network issues, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either lack the time or the experience to fix unexpected system emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Offices in Boise
Progent's remote support services allow your Boise business to enjoy the advantages of timely, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater strategic worth by being increasingly available, efficient, and secure. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    For most businesses in Boise or anywhere in Idaho, nearby computer support resources, whether represented by independent consultants or an in-house maintenance staff, can resolve typical network problems. However, serious problems might spring up when local support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local support technicians. In these instances, Progent's on-call support experts give you an easy, quick, and affordable solution to augment your regular help and to pass on useful information to increase your ability to resolve future issues locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller offices commonly depend on independent freelance consultants. While freelance consultants have less internal costs than big support organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the absence of reserve help may force your business to go without help during an emergency. As your network expands, network downtime and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup support expertise to insure your IT system is always available.

  • Build a Scalable Foundation for Smooth Growth
    Companies often begin with an IT system created on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get thrown on top of a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. Such poorly designed systems require careful assessment, smart strategic planning, and wide technical knowledge to upgrade to a system infrastructure that can offer the solid foundation to handle vital business demands and ease future growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller companies require advice and technical education to navigate through an increasingly complicated maze of product alternatives capable of promoting business success and enhancing efficiency. Businesses hardly need a network consultant who is trying to earn a commission on a specific vendor's products. IT support and product sales can result in a situation where the recommended solution is built around a profitable product instead of the true needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to match technical consulting with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical background, refined remote support software, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the front lines of network service, performing a broad variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not only expert technical skills, but also a consultant with proven methods for applying computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted independent consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.













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