Even if your Boise office works with a local freelance consultant or employs a full time organization that can handle common network issues, Progent’s Microsoft certified engineers provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to address unexpected system emergencies or especially complicated integration problems.

Details of Progent's Online Network Support for Boise
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services give small companies in Boise or throughout the state of Idaho the greatest leverage for your IT budget. Whether you require occasional telephone help and remote network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can provide your office world class IT support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

• Immediate Phone Contact with Microsoft Qualified Professionals
  Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to small offices in Boise and is also ideal for networks in geographic areas of Idaho that lack consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, service databases, and continuing training.

• By the Minute Billing to Minimize Expenses
  Progent offers online help on a by-the-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum fee for online support and imposes no monthly subscription fee. This protects you from paying big invoices for routine fixes.

• Access to Cisco Certified Network Architecture Specialists
  As a Certified Partner for Cisco, Progent can provide access to on-staff professionals with experience in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for fixed and mobile networking.

• Application Experts Group
  Progent's core support services include system integration, Microsoft Exchange Server consulting, system security design, and Help Desk outsourcing services. Progent's Experts group can provide world-class consulting support in specific business applications. Help available from the Application Experts staff includes:
  • Great Plains Software Consulting and Customization
  • Microsoft Dynamics CRM Consulting
  • Microsoft Office Project Expertise
  • MS Excel Consulting
  • MS Office Help
  • Crystal Reports, Microsoft Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Support
  • Mac Consulting
  By providing a full service centralized resource for network generalists and application experts, Progent can deliver timely, inexpensive, and comprehensive IT solutions that address the unique requirements of your business.

• Sophisticated Online Connectivity Software
  Secure remote access allows Progent's service professionals to observe precisely what your users see. This makes it possible to find fast fixes to problems that might otherwise require an expensive personal visit. Effective online access tools and experienced technicians combine to allow Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in online support and remote system tracking.

• Compatibility with Leading VPN Gateways
  Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

• Round-the-Clock Service for Maximum Network Availability
  For small businesses with line-of-business applications, Progent can provide 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum system uptime.

• Help Desk Call Center
  Progent's Help Desk Call Center services are intended especially for budget-conscious small businesses whose clients require instant access to a Help Desk Call Center with expert telephone support and full escalation capability.

Advantages of Progent's IT Support for Small Organizations in Boise
Progent's online network troubleshooting services allow your City# small business to have the advantages of timely, expert IT support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by becoming increasingly available, efficient, and secure. Advantages to your company include:

• Seamless virtual extension of your on-site IT resources
  For most small offices in Boise and throughout Idaho, nearby network service providers, whether consisting of freelance consultants or an internal IT staff, can deal with typical network problems. On the other hand, IT crises might spring up when your regular resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these situations, Progent's on-call support professionals give you a convenient, quick, and affordable way to supplement your local help and to pass on useful knowledge to improve your capability to deal with future issues locally.

• Less Reliance on Individual Consultants
  For network support, small offices commonly rely on independent freelance service providers. Although independent service people have smaller internal costs than larger consulting firms and can often charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the lack of reserve personnel may require your business to wait for assistance during an emergency. As your network expands, system downtime and problems with critical software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of backup service expertise to insure your network stays available.

• Create a Solid Basis for Smooth Growth
  New organizations often begin with an IT system created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get piled onto a weak foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. Such poorly designed systems need proper assessment, smart long-term planning, and extensive IT knowledge to upgrade to a network infrastructure able to deliver the stable foundation to handle current business requirements and facilitate downstream growth.

• Work with Problem Solvers Rather Than Product Vendors
  Small organizations require guidance and technical education to negotiate an ever more complex array of technology options available for promoting business success and improving productivity. Businesses hardly need a network consultant who is attempting to resell a specific vendor's technology. Network support and product selling can result in a scenario where the proposed solution is designed around a profitable technology rather than the genuine needs of a small business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match technical consulting with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, depth of IT expertise, fine tuned support software, and understanding of enterprise networking allow small offices to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

• In-depth Expertise in Microsoft's Full Family of Server Platforms
  Progent offers world-class expertise for Microsoft’s leading server products with services that include Microsoft Windows 2003 consulting, Windows 2000 migration, Microsoft Windows NT Server migration, Exchange Server 2003 expertise, Exchange 5.5 Server and Microsoft Exchange Server 2000 upgrades, and Microsoft SQL Server integration.

• Best Practices
  Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, in the trenches of network support, performing a wide variety of IT projects for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only world-class technical help, but also a consultant with field-tested approaches for using technical knowledge to resolve actual IT problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for online support and in-person visits per minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity avoids large bills for quick fixes so you won't be tempted to permit minor problems to stay unaddressed.

• Complete Documentation of IT Services
  Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to each customer. The discipline of detailing and archiving support activity results in more efficient support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Companies who utilize trusted independent consultants or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.

• 24x7 Network Monitoring with Microsoft Operations Manager
  Progent is one of the only consulting companies to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MOM causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.

How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network help, go to Immediate Emergency Support.