Fast Remote Help for Boise IT Networks
Urgent Phone Consulting for Boise SystemsFor businesses in Boise or anywhere in the state of Idaho, Progent provides remote help for information systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and have access to the advanced technology needed to solve the majority of network issues rapidly. Efficient support reduces direct costs since solutions require minimal chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding system outages and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is particularly valuable in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the support that you actually get. Unlike many online service companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and simple model for billing prevent scenarios where quick repairs manage to turn into big tabs. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized tools and proven processes that permit the highest level of effectiveness for remote technical support and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your company's system without violating network security.

Progent's advanced technical support reporting system maintains extensive histories of the service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of support rendered to every Progent customer by any Progent consultant. This history of anomalies and solutions is structured as a readily searchable internal database that permits Progent's online technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's extensive list of certifications and formal partnerships with important vendors such as Cisco and Microsoft open up other massive technical knowledge bases and permit fast access to vendors' internal engineering staff so Progent's remote consulting experts can determine the best solutions quickly.

Online services provided by Progent to customers in Boise and anywhere in the state of Idaho include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top corporations. These services address all key aspects of modern networking such as email content filtering, security and compliance, backup/recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical assets that drive your business network. When ProSight Systems Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact productivity Find out more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important fields of information technology enables customers to complete major initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who lack the budget to build and maintain an internal Help Desk but who want quick access to an effective Help Desk with proficient telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a seamless reinforcement of your established Helpdesk organization. Progent's Virtual Help Desk can serve as a an escalation resource to handle the most difficult computer system issues, or be ready in hectic situations when your ordinary support engineers are overwhelmed.

    Progent's Call Center staff of experienced information technology experts provides your workers in Boise or anywhere in the state of Idaho quick assistance from a dependable technical support resource with years of experience delivering telephone-based consulting and online diagnostics for IT systems powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a key contributor to business productivity, and Progent's intent is to fix rather than merely record technical problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides remote and in-depth engineering expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft business applications such as CRM, Project, MS Word, and Microsoft Office Excel. To find out more about Progent's consulting, programming, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Boise, or anywhere in the state of Idaho, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so that your IT maintenance is proactive and automated. By spotting looming issues before they result in crashes, automated monitoring can avoid stressful and costly information system crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft environments, or networks based on multiple platforms.
How Your Boise Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple Mac, or Linux networks, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Boise or throughout the state of Idaho, Progent's phone-based network support engineers can provide expert and economical system help whenever your organization requires it. More than 15 years of providing online tech support has led to Microsoft Gold status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Boise company has a regular freelance support technician or maintains an in-house IT staff that can handle common network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to deal with unexpected network crises or especially complicated integration projects.

Details of Progent's Online Network Support for Boise
Progent's online support, remote repair, network security consulting, and network administration services give offices in Boise or anywhere in the state of Idaho the greatest leverage for your IT investment. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk outsourcing services and system management, Progent's professionals can provide your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:

  • Immediate Phone Access to Microsoft Qualified Professionals
    Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Boise and is also ideal for networks in geographic areas of Idaho that have a limited supply of consultants with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a broad range of Microsoft support tools, technical databases, and on-going training.

  • By the Minute Rates to Minimize Expenses
    Progent provides online support on a minute-by-minute basis, so you are charged only for the services you use. Progent has no minimum charge for online service and imposes no monthly subscription fee for services provided during regular working hours. This protects you from paying big bills for simple repairs.

  • Access to Cisco Certified Network Architecture Professionals
    As a Certified Partner for Cisco, Progent offers access to authorized professionals with expertise in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for local and remote networking.

  • Application Specialists Team
    Progent's basic consulting offerings consist of technology integration, MS Exchange Server expertise, network security design, and Help Desk outsourcing services. Progent's Experts group offers in-depth consulting expertise in critical business applications. Help available from the Application Experts Group includes:
    Dynamics GP/Great Plains Consulting and Programming
    MS Project Support
    Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Office 365 Word Expertise
    Business Information (BI) Reporting Development and Training
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL Server 2016 Application Development and Microsoft SQL Server 2014 Application Development and Troubleshooting
    Oracle DBA Services and Application Development
    MySQL Project Management and Software Design
    Mac Help
    Amazon Marketplace Web Service Software Integration

    By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that align with the special requirements of your business.

  • State of the Art Remote Access Software
    Secure remote access permits Progent's support experts to see precisely what your users see. This makes it possible to find fast fixes to problems that might otherwise require a costly personal visit. Cutting-edge online access tools and expert engineers together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system tracking.

  • Compatibility with Mainstream VPN Products
    Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.

  • Round-the-Clock Service for High Network Uptime
    For businesses with vital applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure maximum system availability.

  • Help Desk Services
    Progent's Help Desk support programs are intended specifically for budget-constrained organizations whose clients require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned support software, and familiarity with corporate IT allow companies to escape the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Entire Family of Servers
    Progent can provide in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person visits by the minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small support firms who offer scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by every staff member to every client. The discipline of detailing and archiving service records allows more efficient support and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

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