Fast Remote Support for Boise IT Networks
Fast Remote Help for Boise NetworksFor businesses located in Boise or anywhere in Idaho, Progent offers remote technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging networking issues, as well as the services of CISSP-certified security engineers to help with high-level security design and diagnostic issues.

Progent's remote support experts provide excellent leverage due to the fact that they have the real-world background and have access to the sophisticated technology necessary to solve most information system issues quickly. Efficient support reduces direct expenses because service calls use up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization benefits even more in indirect expenses by minimizing or eliminating system outages and associated losses resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced remote technical support experience is especially valuable for businesses that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor repairs somehow turn into big bills. Progent's skill at solving technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized technologies and proven methodologies that promote the maximum degree of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent offers safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's remote service group to interface to your company's system remotely without breaching system security.

Progent's powerful customer support database system stores detailed histories describing all service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of support provided to each Progent customer by every consultant. This archive of problems and repairs is structured as a conveniently retrievable proprietary database that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote service specialists are able to determine optimal solutions in the least time.

Online technical services available from Progent to companies in Boise and throughout the state of Idaho include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's leading corporations. The ProSight series of network management outsourcing services covers all critical facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows customers to execute major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who lack the resources to support an in-house Help Desk but who require quick response from a dependable Call Center with professional phone support plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progent’s Virtual Help Desk is designed for larger companies and operates as a transparent extension of your established Help Desk team. Progent's Virtual Call Center can operate as a an escalation resource for complex network problems, or be ready in overflow circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center staff of experienced network experts offers your clients in Boise or anywhere in the state of Idaho immediate communication with a dependable technical support resource with extensive experience delivering telephone-based help and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a crucial driver of business performance, and Progent's goal is to fix instead of just report technical issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group can supply remote and in-depth engineering support and training in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To find out additional information concerning Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Boise, or anywhere in the state of Idaho, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so your computer support is proactive rather than reactive. By exposing possible issues before they cause crashes, proactive monitoring can minimize stressful and expensive network breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks powered by multiple platforms.
How Your Boise Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Boise or throughout the state of Idaho, Progent's online network support engineers are ready to provide expert and affordable IT help the instant your company has to have it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Boise office has a regular freelance support technician or maintains a full time IT staff that know how to handle ordinary computer problems, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected system crises or especially complex integration problems.

Features of Progent's Online Computer Support for Boise
Progent's online support, remote troubleshooting, network security expertise, and system management services give companies in Boise or throughout the state of Idaho the greatest leverage for your support budget. Whether you need occasional telephone help and remote network repair or ongoing Help Desk Call Center support and system administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to avoid the cost and hassle of running a full-service internal IT staff. Highlights of Progent's online help services include:

  • Immediate Phone Contact with Microsoft Qualified Experts
    Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Boise and is also ideal for networks in geographic areas of Idaho that lack consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and continuing education.

  • Per Minute Rates to Reduce Expenses
    Progent offers online support on a by-the-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for phone help and asks for no monthly subscription fee for services provided during normal working hours. This saves you from facing big bills for routine repairs.

  • Access to Cisco Network Design Specialists
    Progent's certified experts for Cisco can provide the services of on-staff specialists with experience in designing, deploying, and managing networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for fixed and mobile networking.

  • Application Experts Group
    Progent's core support services consist of system integration, MS Exchange consulting, network security design, and Help Desk outsourcing support. Progent's Application Experts group offers world-class consulting expertise for specific business applications. Support offered by the Application Experts Group includes:
    — Microsoft Dynamics GP/Great Plains Support and Programming
    — MS Project Support
    — Microsoft Office Excel and Office 365 Excel Consulting and Programming
    — Office Word and Office 365 Word Help
    — Business Information (BI) Reporting Consulting and Training
    — UNIX, Linux and Solaris Support
    — Microsoft SQL 2016 Software Design and Microsoft SQL 2014 Application Development and Debugging
    — Oracle Project Management and Software Development
    — MySQL DBA Services and Application Programming
    — Apple Macintosh Support
    — Amazon MWS Programming

    By offering a full service centralized resource for network generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that align with the special needs of your business.

  • State of the Art Online Access Tools
    Secure remote access permits Progent's service experts to observe precisely what your customers see. This makes it possible to find quick solutions to problems that might otherwise demand a costly personal visit. State-of-the-art online connectivity tools and experienced engineers combine to enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.

  • Support for Leading VPN Gateways
    Progent supports safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.

  • 24x7 Service for High Network Availability
    For businesses with line-of-business applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high system availability.

  • Help Desk Call Center
    Progent's Help Desk Call Center programs are designed specifically for budget-constrained offices whose clients need immediate recourse to a Help Desk service with expert phone support and full escalation capability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical background, fine tuned remote support tools, and understanding of corporate IT enable companies to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Full Family of Server Platforms
    Progent can provide in-depth support for Microsoft’s powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 R2 integration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help by the minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast fixes so you won't be tempted to allow less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by each consultant to every client. The practice of documenting and organizing support activity allows more efficient support and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.













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