World-class Online Support Services for BlackBerry Technology
RIM BlackBerry Remote Integration SupportSecure and uninterrupted connectivity from smartphones to collaborative messaging platforms like Exchange, Lotus Domino, or Groupwise has become mandatory for businesses of any type who want to optimize productivity. Research in Motion's BlackBerry devices and the BlackBerry BES Server are some of the most popular technologies for building and administering mobile connectivity. However, maintaining productive BlackBerry systems has become complex due to the advanced tools that exist to meet the requirement for enterprise-class security and fault tolerance. Progent's BlackBerry certified engineers are expert at providing remote consulting services for BlackBerry environments, lowering service costs and taking care of problems faster than is feasible via conventional on-site service providers.

Progent maintains a large group of online engineers certified to maintain IT system that include technology from all major vendors. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE engineers can help your company to resolve challenging problems with your network environment. Progent's Apple certified specialists can help your business to interface Macs with your wireless communications solution and can provide help with Apple iPhone integration and management. Progent's Linux engineers can offer help in managing servers based on all leading versions of Linux such as RedHat, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora, and Gentoo. This range of practice areas allows Progent to offer a convenient source for all consulting consulting needed in mixed-platform networks and avoids the blame game that small companies often confront when looking for technical help.

Progent's network security consultants have been awarded top security accreditations including GIAC (Global Information Assurance Certification) and Certified Information Systems Security Professional. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include two ultra-affordable security vulnerability testing service packages that allow small businesses to receive an independent network security assessment from a Progent security engineer to determine potential risks in the security posture you expose inside and outside your security perimeter.

Consulting and Technical Help for BlackBerry BES Server
BlackBerry BES Server simplifies administration and support of RIM BlackBerry smartphones, offering a centralized platform for controlling critical jobs such as smartphone deployment, updates, and retirement while also offering a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless integration between Exchange, Groupwise, or Lotus email platforms and BlackBerry handsets and allows over-the-air synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BlackBerry Enterprise Server offers a variety of security capabilities starting with automatic data encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits great versatility in selecting levels of security to meet the special requirements of your mobile network. Progent's BlackBerry certified consultants can help your company to choose powerful security functions and enable them remotely. Examples of these wirelessly selectable security settings include:

  • Disable a BlackBerry device
  • Wipe data from a misplaced or stolen device
  • Lock out Bluetooth
  • Enable internal defenses against malware

BlackBerry BES Server also offers flexibility in determining ways to prevent users from loading or running unsafe or prohibited code. Progent can help you to select blocking techniques such as:

  • Specify precisely which applications are allowed on the device
  • Block external applications from allocating non-volatile storage on the smartphone
  • Select which functions external software can use on the BlackBerry device
  • Limit the types of connections external programs running on the BlackBerry device can establish
  • Block all third-party programs from being loaded or run on the smartphone

Professional RIM BlackBerry Consulting Support Services Offered Remotely from Progent
Progent's authorized BlackBerry support specialists are accessible online to provide prompt assistance to companies in the Boston area or anywhere in the state of Massachusetts. Progent's seasoned online consulting experts have helped businesses solve network issues and reduce IT service costs in each state in the U.S. and built a substantial following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide online consulting support for a broad array of technologies related to BlackBerry software and devices including synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving mobile security. Important BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and document a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology requirements assessment, solution architecture, installation planning and implementation, performance optimization, design of a fault-tolerant environment, data backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to design a mobile wireless solution that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which management model and hardware products meet your needs, and analyze your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed choices about alternatives for software editions, processors and mass storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry consultant can help your company to choose and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-qualified security engineers to perform company-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry-certified engineer has expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to add and delete BlackBerry device users on Exchange Server and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and manage storage groups, apply permissions, set up the MDS and IM, install push and pull access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply wireless LAN and VPN configuration sets, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
In order to contact Progent about technical support for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.
















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