World-class Remote Consulting and Support Expertise for BlackBerry Technology
BlackBerry Remote Configuration HelpSafe and reliable connectivity from mobile phones to messaging platforms like Exchange, Lotus Domino, or Groupwise is now mandatory for companies of any size who want to optimize competitiveness. RIM's BlackBerry devices and the BlackBerry BES Server are some of the premiere technologies for enabling and managing mobile connectivity. However, maintaining efficient BlackBerry environments is increasingly challenging due to the advanced tools available to fulfill the requirement for enterprise-class protection and fault tolerance. Progent's BlackBerry certified consultants are expert at providing online consulting and support expertise for BlackBerry systems, reducing service costs and taking care of problems faster than is possible with ordinary on-premises service providers.

Progent has a large team of online consultants qualified to maintain IT system that incorporate technology from all major vendors. (Refer to industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can help your company to resolve challenging issues with your infrastructure. Progent's Apple qualified specialists can assist your business to interface Macs with your wireless communications environment and can provide help with Apple iPhone and iPad integration. Progent's Linux consultants can provide expertise in supporting application servers powered by various versions of Linux including RedHat Linux, SUSE Linux, Debian-GNU, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo Linux. This range of practice areas allows Progent to offer a one-stop solution for any consulting assistance required in multi-vendor environments and eliminates the blame game that small organization commonly encounter when looking for technical help.

Progent's information technology security consultants have been awarded prestigious security credentials such as Certified Information Security Manager and Certified Information Systems Security Professional (CISSP). Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include a pair of low-cost security vulnerability scanning service packages that allow small companies to receive an impartial security assessment from a Progent security consultant to uncover possible weaknesses in the security posture you present inside and outside your security perimeter.

Consulting and Technical Support Services for BlackBerry Enterprise Server
Research in Motion's high-end platform for administering big groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated software allows Microsoft Exchange Server, Lotus, or Groupwise users to transmit and receive messages that are encrypted in transit to ensure maximum security. BlackBerry BES Server also simplifies a wide selection of key management tasks ranging from smartphone setup and updates to wireless security and fault tolerance.

BlackBerry BES Server Integration Help

Progent's BlackBerry-certified consultants can show you how to utilize BlackBerry Enterprise Server to do basic tasks like:

  • Deploy and manage applications
  • Schedule smartphone, program, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage user and group configurations with BES Server's vast library of IT policies

Progent's BlackBerry-qualified consultants can also assist you to utilize BlackBerry Enterprise Server to implement key procedures not supported by the entry-level BlackBerry BES Server Express. These procedures include:

  • Set up and manage BlackBerry's high-availability infrastructure using virtual servers
  • Install BlackBerry devices wirelessly
  • Establish specialized administration roles
  • Automatically track and report on the integrity of your system

Progent's Remote BlackBerry-Qualified Technical Support is Fast and Economical
For businesses in Boston, Massachusetts who want fast and affordable access to a certified RIM BlackBerry consultant, Progent provides effective online assistance from a veteran support staff who have delivered IT solutions to companies in each state in the United States. (Refer to Progent's customer testimonials.)

Online consulting services avoids travel costs and lets engineers resolve problems rapidly, so you minimize lost productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry technologies and offer expert support in areas such as resolving synchronization issues, configuring BlackBerry Enterprise Server (BES), and designing a protected, fault-tolerant system infrastructure for BlackBerry users. Credentials held and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help you to perform common support operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's certified experts can in addition help you to troubleshoot a broad array of problems concerning synchronization, device recognition, messaging consistency, web browsing, wireless connectivity, Instant Messaging, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote consulting services for small office networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless technical support expenses low and, by resolving issues quickly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can help you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including resolving enterprise activation issues, adding and removing BlackBerry smartphone clients, activating passwords, configuring over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry consultants can also assist you to use administration tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and help you to define and implement appropriate security configurations.

Progent's certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange Server infrastructure for working smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry consultant has expertise in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and client accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and IM, implement push and pull access control lists, manage Microsoft Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, repair, and document a wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology requirements analysis, system design, deployment planning and execution, performance tuning, configuration of a high-availability environment, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to create a wireless system that meets your IT budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to support a BlackBerry Enterprise Server, help you to decide which management approach and hardware products match your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning alternatives for software editions, server hardware and storage, network design, and application set up.

To optimize network security, Progent's BlackBerry-certified consultant can help you to choose and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security specialists to perform company-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Help from a RIM BlackBerry-Certified Professional
To ask Progent about consulting help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or visit Contact Progent.

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