Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile smartphones were at one time among the most popular products for maintaining mobile access to messaging, calendars, web-based applications, and other critical business data. Progent can provide Boston, Massachusetts companies support from BlackBerry-qualified experts who can assist businesses to maintain existing BlackBerry environments or migrate smoothly to a modern mobile solution.

As the complexity of small business networks has increased, and as the need for world-class protection, reliability, and disaster recovery has grown to be the standard for organizations of all sizes, successful integration and support of BlackBerry technology has become increasingly challenging. To address areas like security, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and company databases, small businesses often resort to outside support professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-qualified consultants who can assist small organizations to design, manage, and troubleshoot BlackBerry solutions affordably and efficiently, eliminating the requirement for an in-house BlackBerry technology specialist and reducing the cost and stress of maintaining mobile work groups. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This breadth of experience, coupled with Progent's efficient remote support capabilities, provides small businesses a budget-friendly solution for incorporating BlackBerry technology productively into their information network.

Progent's engineers can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, set up streamlined management utilities to enable you to track and support BlackBerry smartphones across your business, define security policies that make sense for your business, customize mobile software, and make sure that your network infrastructure is properly configured to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your regular backup procedures so that it can be recovered quickly and safely.

Technical Expertise for BlackBerry Enterprise Server
Research in Motion's advanced solution for administering large groups of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful tool enables Exchange Server, IBM Lotus Domino, or Groupwise clients to send and receive emails that stay encrypted in wireless transit to ensure optimum security. BlackBerry BES Server also streamlines a broad selection of vital administrative jobs that span from BlackBerry configuration and updates to mobile security and high availability.

RIM BlackBerry BES Server Configuration Help

Progent's BlackBerry-certified engineers can help you utilize BlackBerry Enterprise Server to do routine tasks like:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Upgrade BlackBerry device software remotely
  • Control client configurations with BES Server's vast selection of policies

Progent's BlackBerry-qualified consultants can also assist you to utilize BES Server to implement key procedures not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Configure and manage BES Server's high-availability architecture using VMware
  • Deploy BlackBerry smartphones wirelessly
  • Set custom management roles
  • Monitor and report on the integrity of your BlackBerry solution

Progent's Remote BlackBerry-Certified Support is Quick and Economical
For companies in Boston, Massachusetts who require quick and affordable access to a certified BlackBerry support professional, Progent provides efficient online assistance from a seasoned support team who have provided IT solutions to companies in each state in the U.S. (Refer to Progent's client testimonials.)

Remote consulting services eliminates travel costs and lets engineers solve problems rapidly, allowing you to reduce wasted productivity. Progent's RIM BlackBerry specialists have earned accreditations in the entire range of BlackBerry solutions and offer professional support in fields such as resolving synchronization problems, deploying BlackBerry Enterprise Server, and designing a protected, fault-tolerant system architecture for RIM BlackBerry users. Credentials held and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist your business to perform basic support operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters and auto-signature, editing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's seasoned service professionals can in addition assist your business to troubleshoot a wide range of issues concerning synchronization, device detection, messaging consistency, web access, mobile connections, Instant Messaging, PC application configuration, and Desktop Redirector.

As a leader in providing nationwide online help for small office IT networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless support costs at a minimum and, by solving issues quickly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and document a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and network requirements assessment, system architecture, roll-out planning and execution, performance optimization, configuration of a fault-tolerant environment, information backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to design a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration approach and equipment meet your requirements, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about options for software editions, processors and mass storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry expert can assist you to choose and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-qualified security specialists to run network-wide security vulnerability and compliance validation and recommend enhancements to support your BlackBerry solution.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about engineering assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.

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