Overview of Progent's Support Services for RIM BlackBerry Solutions
BlackBerry Consulting ExpertiseMobile access to email, address books, calendars, and web applications is a vital feature of information systems for businesses of all types. BlackBerry smartphones are among the most popular solutions for achieving anywhere, anytime connectivity. But the network architecture needed to accommodate BlackBerry smartphones has become significantly more sophisticated as the pressure fault tolerance and rock-solid security has heightened. Progent's RIM qualified consultants focus in delivering small companies enterprise-class IT expertise and technical services that are affordable and effective.

Being a Microsoft Gold Partner with years of experience consulting on Exchange Server, Progent can give you access to in-depth assistance in incorporating RIM BlackBerry and Microsoft technology by delivering support services such as Exchange 2010 support and by providing related services such as Microsoft Lync Server integration and Microsoft Office Communications Server consulting to help control IM and rich presence. Progent's Microsoft SQL Server 2016 consultants and MS SQL Server 2014 experts can set up and troubleshoot your SQL database server to work optimally with BlackBerry Enterprise Server (BES), and Progent's MS System Center Data Protection Manager specialists can help you to design backup and recovery procedures to guard your messaging data and reduce productivity loss in the event of a crash of your messaging solution.

Progent also retains a large team of Cisco qualified CCIE network consultants who are accessible remotely to offer expert assistance for designing and repairing your company's network so that it supports your BlackBerry solution with a high degree of fault tolerance, scalability, protection, and maintainability. Cisco Certified Internetwork Experts are recognized network gurus who earn this top-level status only through strenuous examination by Cisco. CCIEs can resolve the most complicated issues surrounding network planning, deployment, repair, and maintenance.

Consulting and Technical Services for BlackBerry Enterprise Server
RIM's advanced solution for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated software enables Exchange Server, Lotus Domino, or Novell GroupWise users to transmit and receive messages that stay encrypted during transit to provide optimum security. BlackBerry Enterprise Server also streamlines a broad selection of crucial administrative jobs ranging from smartphone configuration and upgrades to mobile security and fault tolerance.

BlackBerry BES Server Troubleshooting Support

Progent's BlackBerry-certified engineers can show you how to use RIM BlackBerry Enterprise Server to do basic jobs like:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage user and group settings with BES Server's extensive library of policies

Progent's BlackBerry-certified engineers can also assist your company to use BlackBerry Enterprise Server to implement important tasks not available with the less advanced BES Server Express. These procedures include:

  • Set up and support BES Server's high-availability architecture using virtual servers
  • Install BlackBerry devices wirelessly
  • Set custom administration roles
  • Monitor and report on the integrity of your BlackBerry solution

How Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced engineer who has earned certifications from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry consulting services range from troubleshooting synchronization issues to architecting mobile productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry consultant offers support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone users on Microsoft Exchange and Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, apply permissions, install the Mobile Data System and IM, install push and pull access control lists, manage Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and produce documentation for a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and network requirements assessment, system architecture, installation planning and execution, performance tuning, configuration of a fault-tolerant environment, information backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to design a mobile wireless system that fits within your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist you to determine which administration approach and hardware products match your requirements, and analyze your messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning options for software editions, processors and storage, network architecture, and application set up.

To optimize network security, Progent's BlackBerry consultant can help your company to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security specialists to run company-wide security vulnerability and compliance testing and suggest improvements to support your BlackBerry solution.

Contact Progent to Get Help from a BlackBerry-Certified Expert
To ask Progent about engineering expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.

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