Immediate Remote Technical Support for Boston IT Networks
Urgent Phone Consulting for Boston SystemsFor companies in Boston or anywhere in Massachusetts, Progent offers online help for information systems powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they have the real-world background and are equipped with the sophisticated tools needed to resolve most information system issues quickly. Efficient support reduces immediate costs since solutions use up fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company saves even more with incidental expenses by minimizing or avoiding network outages and related costs due to business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially valuable for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the services that you receive. Unlike many online service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from situations where quick repairs somehow turn into major tabs. Progent's skill at handling problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized technologies and field-proven processes which permit the highest degree of efficiency for remote consulting and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's Technical Response Center to link to your environment remotely without compromising corporate security.

Progent's advanced technical support database application maintains detailed documentation of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of support delivered to each client by any engineer. This history of anomalies and solutions is structured as a readily exploitable proprietary database that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other vast technical support knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's online service specialists are able to arrive at optimal resolutions quickly.

Online support available from Progent to customers in Boston and throughout the state of Massachusetts include:

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's special online engineering solutions include:
  • Call Center Expertise
    Progent's Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who lack the money or time to assemble and manage an in-house Call Center but who want quick access to a reliable Help Desk Call Center with proficient phone assistance plus the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk Call Center or improving your current organization, evaluating or enhancing Help Desk Call Center software to address the unique needs of your corporation, or providing occasional online staff to supplement your existing Call Center group to handle demanding situations such as software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center team of experienced network professionals provides your computer users in Boston or anywhere in the state of Massachusetts rapid contact with an effective technical support group with substantial background offering phone support and online repair service for networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to give the Call Center the reputation as a solid enabler of company performance, and Progent's aim is to solve instead of simply annotate technical issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team offers remote professional consulting expertise and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for popular Microsoft business applications such as CRM, Office Project, Office Word, and Excel. To find out additional information on Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Team.

  • Online Network and Server Monitoring Support
    Progent offers businesses in Boston, or anywhere in the state of Massachusetts, online network monitoring services based on Microsoft System Center Operations Manager, configured by Progent for your environment so that your IT maintenance is proactive and automated. By spotting emerging issues before they evolve into full-scale emergencies, automated monitoring can avoid stressful and costly network failures. Progent can also use system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac environments, Windows environments, or networks that support a mix of OS platforms.
How Your Boston Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online assistance with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Boston or anywhere in the state of Massachusetts, Progent's online network support engineers can provide effective and affordable IT help whenever your company has to have it. More than a decade of providing online tech support has earned Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to repair network problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Boston organization works with a local freelance support technician or maintains a full time organization that know how to deal with typical computer problems, Progentís Microsoft certified engineers are available to offer an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to resolve sudden system emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Offices in Boston
Progent's online IT consulting services allow your Boston company to experience the advantages of timely, expert IT support without the expense of maintaining an in-house IT organization. Your network will derive added business worth by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local IT resources
    With most businesses in Boston or anywhere in Massachusetts, local computer support resources, whether consisting of independent consultants or an in-house IT staff, can handle typical technical problems. However, serious problems might strike when local support personnel are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your usual support personnel. In these instances, Progent's on-call service experts give you a convenient, quick, and economical solution to augment your regular help and to convey useful knowledge to increase your ability to handle future issues in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller companies commonly rely on individual freelance service providers. While independent service people have smaller internal costs than big service firms and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the absence of backup help may force your company to go without assistance during an emergency. As your company expands, network unavailability and problems with critical software are more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of reserve service experts to make sure your network stays available.

  • Create a Scalable Basis for Seamless Growth
    Companies typically begin with an information architecture created on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get piled on top of an unstable foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. Such badly designed environments need careful analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture able to deliver the stable foundation to handle vital business demands and simplify future growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller organizations need advice and technical education to navigate through an increasingly complex maze of technology alternatives capable of accelerating business success and improving efficiency. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align technical consulting with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of IT knowledge, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, at the front lines of IT service, executing a broad variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested methods for using computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help per minute. As a result, you pay only for received services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be forced to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Companies who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

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