For small offices and new ventures in Boston or anywhere in the state of Massachusetts, Progent's online network support specialists can deliver effective and affordable IT support the moment your organization requires it. More than a decade of delivering online technical assistance has led to Microsoft Gold certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix computer problems quickly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your Boston office works with a regular freelance support technician or employs a full time organization that know how to handle the majority of computer issues, Progent’s Microsoft and Cisco certified engineers provide an easy and transparent virtual extension of your local resources for situations when your regular service personnel either lack the time or the knowledge to address unexpected system emergencies or particularly complex integration problems.
Details of Progent's Remote Computer Support for Boston
Progent's phone support, Internet-based repair, system security consulting, and system management services offer small companies in Boston or throughout the state of Massachusetts unparalleled leverage for your support budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk outsourcing services and network management, Progent's experts can provide your small business enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help program include:
Fast Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to small companies in Boston and is also ideal for customers in geographic areas of Massachusetts that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has access to a broad array of Microsoft support utilities, service information, and continuing education.
By the Minute Billing to Minimize Expenses
Progent offers remote support on a per-minute billing plan, so you pay only for the services you receive. Progent has no minimum charge for phone support and imposes no periodic retainer. This saves you from facing big invoices for simple fixes.
Availability of Cisco Network Design Professionals
As a Registered Partner for Cisco Systems, Progent offers the services of on-staff specialists who have expertise in planning, deploying, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected infrastructure for local and remote networking.
Application Experts Team
Progent's basic consulting offerings consist of system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide in-depth consulting support for critical business applications. Support available from the Application Experts staff includes:
By providing a full service one-stop resource for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive IT solutions that fit the special requirements of your business.
Advanced Remote Connectivity Tools
Secure online access allows Progent's support experts to see exactly what your customers see. This makes it easier to find fast fixes to problems that might otherwise demand an expensive onsite service call. Cutting-edge remote access tools and experienced technicians together allow Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in offsite support and automated network analysis.
Support for Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
24x7 Service for High Network Uptime
For small organizations with line-of-business applications, Progent can provide 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high system uptime.
Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious small companies whose clients need instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
Advantages of Progent's IT Support for Small Businesses in Boston
Progent's remote technical help services allow your City# small business to realize the advantages of immediate, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will acquire greater strategic value by becoming more reliable, productive, and protected. Benefits to your company include:
Seamless virtual expansion of your local IT resources
For most small offices in Boston or anywhere in Massachusetts, local computer service resources, whether represented by outside consultants or an internal IT staff, can solve the majority of network issues. However, major troubles may occur when local support personnel are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your usual service people. In these instances, Progent's on-call service professionals offer an easy, fast, and affordable solution to supplement your regular help and to transfer useful information to increase your ability to resolve downstream issues locally.
Reduced Reliance on Freelance Consultants
For network support, small organizations often rely on individual freelance consultants. While independent service people carry less overhead than big consulting companies and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of reserve help may force your business to wait for assistance during an emergency. As your company expands, system downtime and problems with vital software become more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of reserve support expertise to insure your IT system is always up and running.
Create a Scalable Foundation for Smooth Expansion
New companies typically begin with an IT architecture implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get piled on top of a weak foundation. As a company grows, reliability and scalability issues can impede the success of the business. Such badly designed systems require proper assessment, smart long-term planning, and broad-based IT expertise to upgrade to a system architecture that can deliver the stable foundation to meet vital business demands and ease downstream growth.
Interact with Problem Solvers Instead of Product Sellers
Small companies require guidance and technical training to negotiate an ever more complicated array of product options capable of promoting business growth and improving efficiency. They do not need a computer engineer who is motivated to sell a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended
solution is built around a profitable product instead of the true requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to align technical consulting with the best needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, depth of IT background, fine tuned support software, and familiarity with corporate IT enable small businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Best Practices
Progent’s team of Microsoft and Cisco qualified consultants average more than a decade of real-world industry background, in the trenches of IT support, performing a broad variety of IT tasks for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This ensures that you get not only expert technical skills, but also a consultant with proven methods for using computer knowledge to solve real-world IT problems quickly.
Value Pricing
Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to permit less critical problems to stay unaddressed.
Complete Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by each staff member to every client. The discipline of documenting and archiving service records results in more effective support and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
Remote Network Monitoring with Microsoft MOM
Progent is one of the few consulting companies to offer round-the-clock system tracking services based on Microsoft Operations Manager. This package causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network help, go to Immediate Urgent Support.
Progent's certified professionals can help you to calculate the benefits of Windows Server 2008 for your business, create pilot systems and migration plans, install Windows Server 2008 with your network infrastructure and applications, educate your IT staff how to run enhanced administration utilities, and provide continuing consulting and troubleshooting via budget-friendly alternatives such as Help Desk service and online technical support.
Progent's UNIX platform support services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience provides you with a convenient single consulting firm to show you how to create and manage a protected and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
For corporations with branches in Northern California or any region covered by Progent's engineers, Progent's Microsoft-qualified network consulting professionals and certified Cisco system consultants can provide a variety of IT consulting services including project planning, SOX compliance, office moves, enterprise security, network architecture, on-site or phone-based branch office support, and troubleshooting for colocation hosting environments. A Progent IT consultant can show you how to design a multi-site information system that makes efficient use of collocation facilities and Internet data centers. Progent’s Microsoft certified consultants can help major corporations design, deploy and support major rollouts of updated releases of Microsoft technology including Enterprise Active Directory, Microsoft Exchange Server, SMS Server, SQL Server, and Enterprise editions of Windows. Progent’s CCIE and Cisco Certified Network Professional experts can assist you to deploy Cisco products for connectivity solutions that combine basic, high-speed, integrated, and remote networking.
Progent’s staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional experience, in the trenches of IT support, executing a broad range of IT projects for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices that are incorporated into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert IT help, but also a consultant with field-tested approaches for using technical knowledge to resolve real-world IT problems rapidly.
Progent can show you how to plan an efficient WiFi topology, select sensible hardware and software, and configure access points, 802.11 LAN client adapters, wireless bridges, antennas and other wireless accessories. Progent can also help you put together a thorough 802.11 network security strategy that is well integrated with the security plan for your overall corporate network.
With the Catalyst line of switches for small and mid-size companies, Cisco allows organizations to gain all the advantages of bringing smart traffic control to their IT infrastructures. Cisco's switch product line makes it possible to deploy capabilities to make your network infrastructure sufficiently available to accommodate time-critical requirements, expandable to support growth, secure enough to guard confidential data, and designed for differentiating and managing traffic flows to optimize network performance. Progent's CCIE and CCNP certified engineers can help you select and integrate Cisco Catalyst switches that make sense for your business. Also, Progent's CISM certified security consultants can help you create a comprehensive security plan and set up Cisco Catalyst switches so they help support your security policies. Cisco Catalyst switches that Progent supports include Cisco's Catalyst 2950 switches, Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Progent's Sun Solaris family consulting services offer small and mid-size businesses and software developers support for administering and maintaining Sun Solaris environments that coexist with Microsoft-powered technology. Progent offers your organization access to Solaris experts, consulting professionals qualified by Microsoft and Cisco, and security specialists with CISA certification. This broad range of experience provides you with an easy single consulting firm to show you how to build and manage a secure and reliable mixed-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft coexistence by integrating MS Windows with major versions of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations such as RedHat Linux, SUSE, Mandrake, Debian-GNU, and Slackware.
Progent's Virtual Help Desk Call Center services are a seamless extension of your in-house IT support organization. Virtual Help Desk can include high-end call center features such as a dedicated telephone number with custom greeting. Progent can also send calls automatically to staff technicians who are specially set up and trained to support your account. In addition, Progent's Help Desk Call Center professionals can manage trouble tickets with any customer trouble ticket software for transparent integration with your internal network services group. Benefits of Progent's Virtual Network Support Help Desk Call Center services include professional Microsoft Help Desk expertise the minute you call, transparent extension of your in-house support staff, front-line help for critical client problems, and per-minute billing.
Progent's expertise delivering Microsoft .NET support and SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer tools make it possible to create specialized line-of-business applications and eCommerce environments that operate seamlessly with Microsoft Great Plains Software. Progent's Microsoft Great Plains reporting consultants can help you create reports that let you analyze your business more effectively, transforming raw information into valuable understanding of your company and customers.
Progent's Exchange Hosting and Management Services offer a world-class data center that features backed-up power and cooling systems, round-the-clock site security and operations center, plus fault-tolerant access to Internet backbone service providers. Hosted Microsoft Exchange servers are ser up as virtualized servers for high availability, easy expandability, and rapid restoration. Progent's services feature integration with your network, connectivity with handheld communication products, continual monitoring of performance and network security, spam and virus filtering, security update and service pack management, Help Desk Call Center services, per-day backup, and comprehensive email administration services.
Microsoft SQL Server 2005 delivers indispensable, standardized tools to IT professionals as well as to network users, reducing the difficulty of creating, integrating, managing, and accessing company information and database programs in environments ranging from handheld devices to corporate data systems. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consulting firm with real-world experience and wide knowledge in planning and deploying information-based, comprehensive business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
Progent's Check Point Software experts can show you how to select and configure Check Point Firewall software and appliances based on Check Point Software's technology to offer an economical and efficient security solution for your IT network. Progent can also help you configure other Check Point technologies such as Check Point ZoneAlarm and Check Point NGX VPN with security products from other suppliers and offer a single source for on-going network support, maintenance, education, and consulting services.
