Fast and Affordable Remote Troubleshooting for Boston Networks
Fast Phone Consulting for Boston NetworksFor companies in Boston or anywhere in Massachusetts, Progent provides online help for networks based on Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional value because they have the practical background and have access to the advanced technology necessary to resolve the majority of information system problems rapidly. This lowers direct costs because service calls use up fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves even more with incidental expenses by minimizing or eliminating network downtime and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support know-how is especially valuable in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to many remote service firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where fast fixes manage to end up as big tabs. Progent's penchant for disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized tools and field-tested methodologies which ensure the maximum degree of effectiveness for remote engineering help and repair for information systems of any size. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your network without compromising system security.

Progent's advanced customer support reporting application maintains comprehensive histories of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of support delivered to every Progent customer by any consultant. This database of issues and resolutions is organized as a quickly searchable support knowledge base that allows Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close associations with important vendors including Cisco and Microsoft make available additional vast technical databases and allow fast response from vendors' in-house engineering staff so Progent's remote consulting experts can come up with optimal solutions quickly.

Remote technical support services available from Progent to customers in Boston and anywhere in the state of Massachusetts include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the money or time to build and maintain an in-house Help Desk but who require quick communication with a dependable Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a transparent supplement to your established Help Desk staff. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve the most difficult network problems, or be available in overflow situations when your other resources are swamped.

    Progent's Call Center team of seasoned information technology professionals provides your customers in Boston or anywhere in the state of Massachusetts rapid communication with a large network service group with substantial background providing phone help and remote repair service for IT systems based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center perception as a crucial driver of company performance, and Progent's aim is to solve and not merely track technical issues.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and training in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft applications including CRM, MS Project, Office Word, and Office Excel. To find out more about Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Boston, or anywhere in the state of Massachusetts, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so your IT maintenance is proactive and automated. By exposing possible issues before they result in full-scale emergencies, proactive monitoring can head off inconvenient and costly network crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac networks, Windows environments, or systems based on multiple platforms.
How Your Boston Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Mac OS X, or Linux environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Boston or throughout the state of Massachusetts, Progent's phone-based network support engineers can deliver effective and affordable system support the moment your company requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote access technology to repair IT problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Boston organization deals with a local independent consultant or maintains an in-house organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to handle unexpected network crises or particularly challenging integration projects.

Details of Progent's Online Computer Support for Boston
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services give businesses in Boston or anywhere in the state of Massachusetts the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's professionals can deliver your organization enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, refined support tools, and familiarity with corporate IT allow offices to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, at the front lines of network support, performing a wide range of IT tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This means that you get not just world-class technical capability, but also a consultant with proven methods for applying computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Businesses who work with familiar independent service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.















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