Immediate Remote Technical Support for Boston Networks
Urgent Online Help for Boston SystemsFor organizations located in Boston or anywhere in the state of Massachusetts, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to resolve most network problems quickly. This lowers direct costs since service calls use up minimal chargeable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally in indirect costs by minimizing or avoiding network downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you owe exclusively for the support that you receive. Unlike typical online support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for billing save you from scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and field-proven methodologies which ensure the highest degree of effectiveness for remote help and repair for IT networks of any size. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's Technical Response Center to access your company's system remotely without compromising corporate security.

Progent's sophisticated service reporting system stores detailed records for the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of services provided to each client by any engineer. This archive of anomalies and repairs is organized as a readily searchable internal database that allows Progent's online technical professionals to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's online consulting specialists are able to come up with the most efficient resolutions promptly.

Remote support services provided by Progent to companies in Boston and anywhere in the state of Massachusetts include:

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables clients to execute major projects economically and on time. Progent's special remote engineering solutions include:
  • Help Desk Support
    Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are designed for companies who lack the resources to create an internal Help Desk Call Center but who need quick communication with an efficient Help Desk Call Center with professional telephone assistance as well as the expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Call Center consulting support can guide you in building an effective new Help Desk or improving your established organization, selecting or modifying Call Center software to handle the particular needs of your corporation, or providing occasional online staff to reinforce your existing Help Desk resources to handle demanding situations like software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned network consultants offers your computer users in Boston or anywhere in the state of Massachusetts rapid communication with a large network service resource with extensive background offering phone consulting and online diagnostics for computer environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a key enabler of business success, and Progent's target is to fix instead of merely report network problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts staff offers online advanced engineering support and training in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, customization, and training for popular Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To read more information on Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Group.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards such as IPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Boston, or anywhere in the state of Massachusetts, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By detecting potential trouble spots before they result in downtime, remote monitoring can ward off disruptive and expensive information system failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or systems powered by a variety of operating systems.
How Your Boston Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote help with Microsoft Windows, Mac OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Boston or throughout the state of Massachusetts, Progent's phone-based network support engineers are ready to provide expert and affordable IT support the instant your business has to have it. Long experience offering remote repair services has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair network problems quickly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Boston company has a local independent support technician or employs an in-house IT staff that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to deal with unexpected system crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Boston
Progent's online IT consulting services allow your Boston organization to realize the advantages of timely, world-class IT support without the expense of maintaining a full-time IT staff. Your information system will derive greater strategic worth by being increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most companies in Boston or anywhere in Massachusetts, local computer support resources, whether made up of independent consultants or an in-house maintenance staff, can solve typical network problems. However, serious problems might spring up when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual service people. In these cases, Progent's online service specialists offer an easy, quick, and affordable way to supplement your local help and to convey useful information to increase your capability to resolve downstream problems locally.

  • Less Dependence on Individual Consultants
    For network support, smaller offices commonly rely on independent freelance consultants. While freelance service people have less overhead than big service organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your network expands, network unavailability and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of reserve service expertise to insure your IT system stays available.

  • Build a Scalable Basis for Seamless Growth
    Organizations often begin with an information architecture implemented on a shoestring budget. Without a robust infrastructure, band-aid repairs often get piled onto an unstable foundation. As a company grows, stability and scalability problems can hinder the success of the business. Such badly built systems require proper assessment, intelligent long-term planning, and extensive technical expertise to evolve to a system architecture able to provide the solid foundation to meet current business demands and simplify downstream growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller organizations require guidance and technical training to negotiate an ever more complex array of technology options available for accelerating business success and enhancing efficiency. These companies do not need a network consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align technical consulting with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional experience, at the forefront of IT support, performing a broad range of technical tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not just expert technical help, but also a consultant with field-tested approaches for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person help per minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be forced to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who work with trusted freelance consultants or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does Our Company Start Getting Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

© 2002- 2017 Progent Corporation. All rights reserved.