Fast and Affordable Remote Support for Boston Computer Systems
Urgent Phone Help for Boston NetworksFor organizations in Boston or anywhere in the state of Massachusetts, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified engineers have delivered online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the services of CISA and CISM-certified security engineers to help with high-level security design and diagnostic jobs.

Progent's remote support engineers provide excellent value because they have the practical background and are equipped with the advanced tools required to resolve the majority of information system problems rapidly. Efficient support reduces direct costs because service calls require minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more in incidental costs by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote consulting expertise is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for online help is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you actually get. Unlike many remote support firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate situations where speedy. minor repairs somehow turn into large tabs. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized technologies and proven methodologies which allow the maximum degree of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to access your company's system without compromising system security.

Progent's powerful technical support database system includes thorough documentation describing all service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of services provided to every customer by any Progent engineer. This archive of anomalies and responses is stored as a readily retrievable proprietary database that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's extensive list of accreditations and formal relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical databases and permit quick access to vendors' internal engineering staff so Progent's remote service experts can come up with optimal resolutions quickly.

Online technical services available from Progent to customers in Boston and throughout the state of Massachusetts include:

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Services
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the money or time to create an in-house Call Center but who want fast response from an effective Help Desk with professional telephone support plus the expertise to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk consulting services can support you in creating an effective new Help Desk Call Center or enhancing your established organization, identifying or enhancing Help Desk Call Center software to meet the unique demands of your business, or adding occasional phone support staff to supplement your in-house Help Desk Call Center resources to handle high-demand situations such as software transitions, major updates, or installing new business software.

    Progent's Call Center staff of seasoned information technology experts gives your customers in Boston or anywhere in the state of Massachusetts fast access to an efficient technical support resource with extensive experience delivering telephone-based help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a major driver of business productivity, and Progent's aim is to resolve instead of simply annotate IT problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, Office Project, MS Word, and Excel. To learn more information concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Group.

  • Online Network Monitoring Support
    Progent offers companies in Boston, or anywhere in the state of Massachusetts, online network monitoring services powered by System Center Operations Manager (SCOM), enhanced by Progent to accommodate your environment so your computer support is proactive and automated. By anticipating looming problems before they cause full-scale emergencies, system monitoring can minimize stressful and expensive service failures. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac networks, Microsoft networks, or environments that support a combination of platforms.
How Your Boston Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote support with Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Boston or throughout the state of Massachusetts, Progent's online computer support engineers are ready to deliver effective and cost-effective IT support the moment your business has to have it. More than a decade of offering online tech support has earned Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve computer problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Boston organization works with a regular independent support technician or maintains an in-house organization that know how to deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to solve unexpected network crises or particularly complicated integration projects.

Details of Progent's Online Computer Support for Boston
Progent's online support, Internet-based troubleshooting, network security consulting, and system administration services give businesses in Boston or throughout the state of Massachusetts unparalleled leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk Call Center support and network management, Progent's professionals can provide your organization world class IT support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:

  • Fast Telephone Access to Microsoft Qualified Support Specialists
    Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Boston and is also ideal for networks in more remote areas of Massachusetts that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support company, Progent has access to a broad range of Microsoft support utilities, service databases, and on-going education.

  • By the Minute Rates to Reduce Expenses
    Progent offers online help on a by-the-minute basis, so you pay only for the support you receive. Progent has no minimum fee for online service and requires no monthly retainer for services provided during normal working hours. This keeps you from facing big invoices for simple fixes.

  • Access to Cisco Certified Network Architecture Specialists
    As a Certified Partner for Cisco, Progent offers the services of authorized professionals who have experience in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for wireline and wireless networking.

  • Application Experts Consulting
    Progent's basic support services consist of system integration, MS Exchange expertise, corporate security design, and Help Desk Call Center support. Progent's Application Experts Team can provide world-class consulting support for specific business applications. Support offered by the Application Experts Group includes:
    Dynamics GP Support and Customization
    MS Project Expertise
    Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Help
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL Server 2016 Application Design and Microsoft SQL 2014 Software Development and Debugging
    Oracle DBA Services and Application Programming
    MySQL Database Administration and Application Design
    Apple Macintosh Support
    Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging

    By providing a convenient centralized source for IT generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that meet the specific needs of your company.

  • Advanced Online Access Software
    Protected online access allows Progent's service professionals to see exactly what your customers see. This makes it easier to produce quick fixes to problems that might otherwise require an expensive onsite service call. State-of-the-art online connectivity tools and expert engineers together enable Progent to repair most IT issues rapidly and economically. Progent is a pioneer in online support and automated network monitoring.

  • Compatibility with Mainstream VPN Gateways
    Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.

  • 24x7 Service for Maximum Network Availability
    For companies with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum system availability.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center programs are designed specifically for budget-constrained offices whose clients need instant access to a Help Desk Call Center with effective phone support and complete escalation ability.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of IT background, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Entire Family of Server Platforms
    Progent offers world-class support for Microsoft’s powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be forced to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by every staff member to every customer. The practice of documenting and organizing service records results in more efficient support and eliminates a slew of common problems such as when a support client is virtually held hostage to a consultant who won’t release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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