Fast Remote Support for Boston Computer Systems
Fast Phone Technical Support for Boston NetworksFor organizations in Boston or anywhere in Massachusetts, Progent provides online support for information systems based on Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure issues, plus the services of CISSP and CISM-certified security consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers provide exceptional value because they have the practical background and are equipped with the sophisticated tools necessary to resolve the majority of network issues quickly. Efficient support lowers direct expenses because solutions use up minimal billable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits even more with incidental expenses by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote consulting know-how is particularly valuable for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike many remote service firms, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for billing do away with situations where speedy. minor fixes manage to turn into large bills. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and proven methodologies that ensure the highest level of effectiveness for online technical support and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to connect to your company's network remotely without violating corporate security.

Progent's sophisticated service reporting system includes extensive documentation describing the service that Progent's clients have been provided. Progent's staff engineers have access to the details of all help provided to every Progent client by every consultant. This database of trouble tickets and solutions is structured as a quickly retrievable internal knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and formal relationships with important vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's online service experts can come up with the best resolutions quickly.

Online support provided by Progent to clients in Boston and anywhere in the state of Massachusetts include:

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Call Center Expertise
    Progent's Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the resources to assemble and manage an in-house Call Center but who require fast communication with an effective Call Center with proficient phone assistance plus the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Call Center or revamping your existing organization, evaluating or enhancing Help Desk software products to meet the unique requirements of your business, or adding occasional online staff to supplement your existing Call Center team to deal with demanding situations such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk staff of veteran information technology professionals provides your clients in Boston or anywhere in the state of Massachusetts immediate access to a large network service group with years of experience delivering telephone-based help and remote troubleshooting for networks powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a major enabler of business efficiency, and Progent's policy is to solve and not just document network issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based professional engineering expertise and education in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Word, and Excel. To learn additional information about Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Network and Server Monitoring Services
    Progent offers businesses in Boston, or anywhere in the state of Massachusetts, online network monitoring services centered around System Center Operations Manager (SCOM), enhanced by Progent to fit your business so that your computer maintenance is proactive rather than reactive. By anticipating emerging issues before they grow into network outages, proactive monitoring can avoid stressful and costly information system failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows systems, or environments based on a mix of OS platforms.
How Your Boston Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote assistance with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For offices and startups in Boston or anywhere in the state of Massachusetts, Progent's online network support specialists can deliver expert and affordable IT help whenever your organization needs it. Long experience providing online technical assistance has led to Microsoft Gold certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix computer problems quickly while avoiding the cost and lost time associated with on-site service calls.

Even if your Boston organization deals with a local independent consultant or employs a full time IT staff that can handle day-to-day computer problems, Progentís Microsoft certified engineers can offer a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to solve unexpected network emergencies or particularly tough integration projects.

Features of Progent's Online Network Services for Boston
Progent's online help, remote troubleshooting, system security expertise, and system administration services offer businesses in Boston or anywhere in the state of Massachusetts the greatest leverage for your IT investment. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's experts can deliver your company world class IT support while allowing you to eliminate the expense and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

  • Immediate Telephone Contact with Microsoft Certified Professionals
    Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Boston and is also ideal for customers in geographic regions of Massachusetts that lack technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support firm, Progent has the use of a wide array of Microsoft support tools, service databases, and continuing education.

  • Per Minute Billing to Reduce Expenses
    Progent provides online help on a by-the-minute basis, so you are charged only for the services you receive. Progent requires no minimum fee for phone help and imposes no monthly retainer for support services delivered during regular business hours. This keeps you from paying big bills for simple fixes.

  • Access to Cisco Network Infrastructure Professionals
    As a Certified Partner for Cisco, Progent can provide the services of authorized professionals who have skill in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected connectivity for local and remote networking.

  • Application Specialists Group
    Progent's basic consulting services consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk outsourcing support. Progent's Experts group can provide world-class consulting support in critical business applications. Support available from the Application Experts Group includes:
    Microsoft Dynamics GP Consulting and Programming
    MS Project Training
    Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Microsoft Office 365 Word Expertise
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server 2016 Software Development and Microsoft SQL Server 2014 Application Programming and Debugging
    Oracle Management Support and Application Programming
    MySQL Project Management and Application Design
    Mac Support
    Amazon MWS Programming

    By offering a full service centralized source for network generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that address the special needs of your company.

  • Sophisticated Remote Connectivity Tools
    Protected online connectivity allows Progent's service professionals to see precisely what your customers see. This makes it possible to produce fast solutions to issues that might otherwise require an expensive onsite service call. Effective online connectivity software and experienced technicians combine to enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in online support and automated system tracking.

  • Compatibility with Leading VPN Gateways
    Progent can provide secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.

  • 24x7 Support for High Network Uptime
    For companies with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system uptime.

  • Help Desk Services
    Progent's Help Desk Call Center services are intended especially for budget-conscious companies whose clients require instant access to a Help Desk Call Center with expert telephone support and complete escalation capability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of technical expertise, fine tuned support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry background, in the trenches of network support, executing a wide range of technical tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This means that you get not just expert IT skills, but also a consultant with field-tested methods for applying technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help per minute. As a result, you pay only for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has few competitors. Companies who work with familiar independent consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from painful and costly availability losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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