Fast and Affordable Remote Support for Boston IT Networks
Fast Phone Help for Boston SystemsFor organizations located in Boston or anywhere in the state of Massachusetts, Progent offers online support for information systems based on Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security design and troubleshooting issues.

Progent's online support experts provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools required to solve the majority of network problems rapidly. This lowers immediate costs since service calls require minimal billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits even more with indirect expenses by minimizing or eliminating network downtime and associated costs due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to typical online service firms, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where quick solutions manage to end up as large bills. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your company's computer system without violating system security.

Progent's advanced technical support database system includes extensive documentation of all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of services provided to each Progent customer by every consultant. This history of issues and responses is organized as a conveniently exploitable proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from manufacturers' internal engineering staff with the result that Progent's remote service specialists can come up with the best solutions quickly.

Online support provided by Progent to clients in Boston and throughout the state of Massachusetts include:

Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables clients to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who don't have the money or time to create an in-house Help Desk but who need quick response from an effective Help Desk Call Center with proficient telephone assistance plus the expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless reinforcement of your current Help Desk resources. Progent's Virtual Call Center can serve as a an escalation resource to handle the most difficult network issues, or be ready in overflow instances when your ordinary resources are too busy.

    Progent's Help Desk team of experienced network experts provides your customers in Boston or anywhere in the state of Massachusetts rapid access to a reliable support resource with substantial experience delivering telephone-based help and remote diagnostics for computer environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of business performance, and Progent's target is to fix rather than merely document technical problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers online advanced consulting support and education in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and MS Excel. To find out more concerning Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Services.

  • Remote Network and Server Monitoring Support
    Progent offers companies in Boston, or anywhere in the state of Massachusetts, online network and server monitoring support centered around System Center Operations Manager, enhanced by Progent to suit your business so that your computer support is proactive rather than reactive. By exposing potential problems before they cause downtime, automated monitoring can minimize disruptive and expensive information system crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft networks, or systems powered by a combination of platforms.
How Your Boston Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote help with Microsoft, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Boston or anywhere in the state of Massachusetts, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective IT help the instant your organization needs it. More than 15 years of offering online repair services has earned Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair network problems quickly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Boston business deals with a regular freelance support technician or maintains a full time IT staff that can handle typical computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to solve unexpected system crises or particularly complicated integration problems.

Features of Progent's Remote Network Support for Boston
Progent's phone help, remote repair, network security consulting, and system administration services give businesses in Boston or throughout the state of Massachusetts unparalleled leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk Call Center support and network management, Progent's professionals can provide your office world class IT support while permitting you to avoid the cost and hassle of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

  • Immediate Telephone Access to Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Boston and is also ideal for networks in more remote areas of Massachusetts that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, technical databases, and on-going training.

  • By the Minute Billing to Minimize Expenses
    Progent provides online support on a minute-by-minute billing plan, so you pay only for the support you use. Progent has no minimum charge for phone help and asks for no periodic retainer for services provided during normal business hours. This keeps you from paying big invoices for routine repairs.

  • Availability of Cisco Network Infrastructure Specialists
    As a Certified Partner for Cisco, Progent offers the services of on-staff professionals with experience in planning, implementing, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for local and remote networking.

  • Application Experts Team
    Progent's basic consulting services consist of technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk outsourcing services. Progent's Experts group offers world-class consulting expertise for critical application areas. Support available from the Application Experts Group covers:
    Microsoft Dynamics GP Consulting and Programming
    MS Project and Project Online Expertise
    Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Office Word and Microsoft Office 365 Word Expertise
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Solaris Help
    Microsoft SQL Server 2016 Software Design and Microsoft SQL 2014 Software Programming and Troubleshooting
    Oracle Database Administration and Software Programming
    MySQL DBA Services and Software Development
    Apple Mac Consulting
    Amazon MWS Programming

    By providing a convenient centralized source for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive IT solutions that match the special requirements of your company.

  • State of the Art Online Connectivity Software
    Protected remote connectivity permits Progent's service experts to see exactly what your users see. This makes it easier to produce quick solutions to issues that could otherwise require an expensive onsite service call. Cutting-edge online connectivity tools and expert engineers combine to enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network tracking.

  • Support for Popular VPN Gateways
    Progent can provide safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.

  • 24x7 Service for Maximum Network Uptime
    For companies with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce high system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk support services are intended especially for budget-constrained organizations whose workers require instant recourse to a Help Desk service with effective phone support and complete escalation capability.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, breadth of IT expertise, fine tuned remote support software, and understanding of corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Full Family of Server Platforms
    Progent can provide in-depth support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 integration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits by the minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services provided during regular working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces few competitors. Businesses who utilize trusted independent consultants or who maintain internal support personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from stressful and costly availability losses.
How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

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