Fast and Affordable Remote Help for Boston Computer Networks
Immediate Online Support for Boston NetworksFor organizations in Boston or anywhere in the state of Massachusetts, Progent provides online support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified engineers have provided remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the services of CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic jobs.

Progent's online support engineers offer excellent value due to the fact that they have the real-world experience and have access to the sophisticated technology necessary to resolve most information system issues quickly. This lowers immediate expenses because service calls accumulate minimal chargeable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company saves even more in indirect expenses by reducing or eliminating system outages and associated costs stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's advanced remote technical support experience is particularly valuable in environments that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing policy for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike many online support companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing save you from scenarios where quick solutions somehow turn into large bills. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized tools and field-proven processes that permit the highest level of effectiveness for online engineering help and repair for information systems of any size. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to communicate with your environment remotely without violating corporate security.

Progent's sophisticated technical support database application maintains detailed records describing the service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of services rendered to every Progent client by every consultant. This archive of problems and fixes is stored as a readily exploitable proprietary database that permits Progent's remote support engineers to share their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft open up other vast technical support knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's online service experts can determine the best resolutions promptly.

Remote technical services offered by Progent to clients in Boston and throughout the state of Massachusetts include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their networking appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so all potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to stop or recover quickly after a ransomware attack. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center programs for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the money or time to assemble and manage an internal Help Desk but who require quick response from an effective Call Center with proficient telephone support as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless addition to your current Call Center team. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the toughest network challenges, or be ready in overflow circumstances when your other service providers are too busy.

    Progent's Call Center team of veteran network consultants provides your customers in Boston or anywhere in the state of Massachusetts quick contact with an efficient technical support resource with years of background delivering telephone-based consulting and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a crucial enabler of business productivity, and Progent's intent is to fix rather than simply annotate IT problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and education in special business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Boston, or anywhere in the state of Massachusetts, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so your network support is proactive rather than reactive. By exposing possible problems before they grow into downtime, proactive monitoring can avoid disruptive and costly information system crises. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks powered by a mix of OS platforms.
How Your Boston Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Boston or throughout the state of Massachusetts, Progent's phone-based computer support specialists can deliver effective and cost-effective IT help whenever your business requires it. Long experience delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access tools to fix IT problems rapidly while eliminating the expense and lost time associated with on-premises support calls.

Even if your Boston organization has a local independent consultant or employs a full time organization that know how to handle ordinary computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to address unexpected network crises or especially tough integration projects.

Details of Progent's Online Computer Services for Boston
Progent's online help, remote troubleshooting, system security consulting, and system administration services offer companies in Boston or anywhere in the state of Massachusetts unparalleled leverage for your IT investment. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk outsourcing support and system management, Progent's professionals can deliver your office world class IT support while permitting you to eliminate the expense and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, in the trenches of IT service, performing a wide variety of IT tasks for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This ensures that you get not just expert technical skills, but also a support engineer with field-tested methods for applying technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you pay only for received support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services provided during normal business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be forced to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local service organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by every staff member to each customer. The practice of detailing and archiving service activity results in more effective support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.















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