Fast and Affordable Remote Technical Support for Boston Computer Networks
Immediate Online Support for Boston SystemsFor businesses in Boston or anywhere in Massachusetts, Progent provides online help for information systems based on any combination of Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-certified security engineers to help with high-level security design and troubleshooting issues.

Progent's online support experts offer excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to resolve most information system problems quickly. Efficient support reduces immediate expenses because solutions use up fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more in indirect costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. Unlike typical online support organizations, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with scenarios where quick repairs somehow turn into large bills. Progent's skill at disposing of problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized tools and field-proven processes that promote the highest level of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to access your company's environment without breaching network security.

Progent's powerful technical support reporting system stores thorough histories describing all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of all help rendered to each Progent customer by every Progent engineer. This archive of trouble tickets and responses is organized as a conveniently searchable support knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and formal partnerships with important vendors including Cisco and Microsoft open up other vast technical support databases and permit fast response from manufacturers' internal support staff so Progent's remote service experts are able to come up with the most efficient solutions in the least time.

Remote technical support services provided by Progent to businesses in Boston and anywhere in the state of Massachusetts include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. The ProSight line of outsourced network management services covers all critical areas of information technology including email protection, security and compliance, automated backup/recovery, and infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital assets that power your information system. When ProSight Systems Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so that all looming issues can be resolved before they can disrupt your network Learn more about ProSight Systems Watch server and desktop automated management consulting.

Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for organizations with networks based on Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who lack the money or time to create an internal Help Desk but who need quick access to an effective Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk consulting services can assist you in building an effective new Help Desk or improving your current organization, evaluating or enhancing Help Desk Call Center software products to meet the unique requirements of your company, or providing temporary phone support personnel to reinforce your in-house Help Desk Call Center group during high-demand scenarios like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Boston or anywhere in the state of Massachusetts immediate contact with a dependable technical support resource with substantial background delivering telephone-based consulting and online repair service for IT systems based on Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a key contributor to company efficiency, and Progent's intent is to fix rather than merely report network issues.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff offers phone-based advanced engineering support and education in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and MS Office Excel. To learn additional information about Progent's consulting, programming, and training services, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Boston, or anywhere in the state of Massachusetts, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your business so your computer support is proactive and automated. By detecting possible trouble spots before they expand into full-scale emergencies, automated monitoring can avoid stressful and costly service failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X networks, Microsoft systems, or networks that incorporate multiple platforms.
How Your Boston Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Boston or anywhere in the state of Massachusetts, Progent's online computer support specialists are ready to deliver effective and economical IT help the instant your organization needs it. Long experience offering remote technical assistance has earned Microsoft Gold status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to repair IT problems rapidly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Boston office has a local freelance support technician or employs an in-house organization that can handle the majority of network problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to deal with unexpected network crises or especially complex integration problems.

Details of Progent's Remote Computer Services for Boston
Progent's phone help, remote troubleshooting, network security expertise, and system management services give companies in Boston or throughout the state of Massachusetts unparalleled leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and system administration, Progent's professionals can deliver your company enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of IT expertise, refined support tools, and understanding of enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on professional background, at the forefront of network service, executing a broad variety of technical tasks for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This ensures that you get not only world-class technical help, but also a consultant with field-tested methods for using computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help by the minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for support services provided during normal business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be forced to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has few competitors. Companies who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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