Fast Online Help for Boston IT Networks
Fast Phone Technical Support for Boston SystemsFor companies located in Boston or anywhere in the state of Massachusetts, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex networking issues, plus the services of CISSP and CISM-accredited security engineers to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts provide excellent leverage because they have the practical experience and are equipped with the advanced technology required to solve most information system issues rapidly. This reduces immediate expenses because service calls use up minimal billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves even more with indirect expenses by reducing or eliminating network downtime and related costs due to business disruption, upset clients, idle workers, and de-focused management. Progent's extensive online consulting experience is especially valuable for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote help is designed to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike many online support organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing avoid scenarios where quick repairs somehow turn into major bills. Progent's skill at dealing with problems efficiently means your business spends less cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a collection of optimized technologies and field-tested processes that permit the highest level of efficiency for online engineering help and repair for computer systems of any size. Progent offers protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco Systems, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's remote service group to access your company's system remotely without violating system security.

Progent's sophisticated technical support database system includes detailed documentation for all service that Progent's customers have received. Progent's team consultants have the benefit of the records of assistance provided to every customer by every engineer. This archive of trouble tickets and resolutions is organized as a quickly retrievable proprietary database that permits Progent's remote technical experts to communicate their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and formal relationships with key vendors including Cisco and Microsoft open up other vast support databases and permit priority response from vendors' in-house support staff with the result that Progent's online consulting specialists can find the best solutions in the least time.

Online services offered by Progent to businesses in Boston and throughout the state of Massachusetts include:

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows clients to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the resources to assemble and manage an internal Help Desk Call Center but who need fast communication with an effective Help Desk Call Center with proficient telephone support plus the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent addition to your current Help Desk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for the most difficult network issues, or be ready in hectic circumstances when your regular support engineers are too busy.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in Boston or anywhere in the state of Massachusetts quick access to an effective support group with extensive experience providing phone consulting and online troubleshooting for networks powered by Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center the reputation as a solid contributor to company productivity, and Progent's target is to solve instead of simply record technical issues.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team can supply remote advanced engineering expertise and training in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. To find out additional information on Progent's expertise, custom development, and training services, visit Progent's Applications Experts Team.

  • Remote Network Monitoring Support
    Progent offers businesses in Boston, or anywhere in the state of Massachusetts, remote network and server monitoring support powered by System Center Operations Manager, customized by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By anticipating looming problems before they cause downtime, automated monitoring can head off disruptive and expensive service crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows systems, or networks that incorporate a combination of OS platforms.
How Your Boston Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple Mac, or Linux computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Boston or anywhere in the state of Massachusetts, Progent's phone-based computer support engineers can deliver expert and economical IT help whenever your company needs it. Long experience providing online technical assistance has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve IT problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Boston company relies on a local independent support technician or employs an in-house organization that can deal with typical network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to address sudden network crises or especially complicated integration problems.

Features of Progent's Remote Network Support for Boston
Progent's phone support, remote troubleshooting, system security consulting, and system management services offer companies in Boston or throughout the state of Massachusetts the greatest leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk outsourcing support and network administration, Progent's professionals can deliver your organization world class network support while permitting you to avoid the cost and hassle of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:

  • Fast Telephone Contact with Microsoft Certified Experts
    Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Boston and is also ideal for networks in more remote regions of Massachusetts that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the use of a broad array of Microsoft support tools, technical information, and on-going training.

  • By the Minute Rates to Reduce Costs
    Progent offers remote help on a per-minute basis, so you are charged only for the support you receive. Progent requires no minimum fee for online support and requires no monthly retainer for services delivered during regular business hours. This keeps you from facing big bills for quick fixes.

  • Availability of Cisco Certified Network Infrastructure Specialists
    As a Registered Partner for Cisco, Progent can provide the services of on-staff professionals with experience in designing, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected infrastructure for local and remote networking.

  • Application Experts Consulting
    Progent's core consulting offerings include system integration, MS Exchange expertise, corporate security planning, and Help Desk Call Center services. Progent's Experts Team offers world-class consulting support for specific business applications. Help available from the Application Experts staff covers:
    Dynamics GP Consulting and Programming
    MS Project and Project Online Expertise
    Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Consulting
    BI Reporting Consulting and Training
    UNIX, Linux and Solaris Help
    Microsoft SQL Server 2016 Application Development and SQL Server 2014 Software Development and Debugging
    Oracle Management Support and Software Programming
    MySQL Project Management and Application Programming
    Mac Help
    Amazon MWS Software Integration

    By providing a convenient centralized resource for IT generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive IT solutions that address the specific needs of your business.

  • State of the Art Online Access Tools
    Protected remote connectivity permits Progent's service experts to observe precisely what your users see. This makes it possible to find quick solutions to issues that could otherwise demand a costly personal service call. State-of-the-art online connectivity software and expert technicians combine to enable Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system monitoring.

  • Compatibility with Mainstream VPN Gateways
    Progent can provide secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.

  • 24-hour Support for High System Availability
    For offices with vital applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum system uptime.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are intended specifically for budget-conscious businesses whose clients require instant recourse to a Help Desk Call Center with effective phone support and full escalation ability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, range of technical background, fine tuned support software, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, in the trenches of network support, performing a broad variety of technical projects for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This guarantees that you get not just world-class technical help, but also a consultant with field-tested methods for applying computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits by the minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to allow minor problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports transmitted by each staff member to each client. The discipline of documenting and archiving service records results in more effective service and eliminates a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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