Immediate Remote Help for Boston UNIX or Linux NetworksFor small businesses located in Boston or anywhere in Massachusetts, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security design and business continuity planning.

Progent's remote technical support engineers represent excellent value due to the fact that they are equipped with the practical background and the advanced technology to solve the majority of network issues quickly. Efficient support lowers direct expenses since service calls require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally in indirect costs by minimizing or eliminating system downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's billing model for online support is designed to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike many remote support firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from scenarios where fast solutions somehow turn into major bills. Progent's penchant for dealing with technical issues quickly translates into your business saving cash.

Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven methodologies which allow the highest degree of efficiency for remote consulting and troubleshooting for small and midsize business IT systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to communicate with your computer system remotely without breaching system security.

Progent's sophisticated customer support reporting application maintains thorough histories for all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of assistance rendered to each Progent customer by any consultant. This database of trouble tickets and resolutions is structured as a conveniently exploitable internal database that allows Progent's online support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional vast support databases and permit quick response from manufacturers' internal support staff with the result that Progent's remote service experts are able to find the best resolutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Boston or anywhere in Massachusetts or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's online network support professionals have credentials in an extensive set of technologies. This broad range of capability enables Progent's engineers to address almost any emergency likely to crop up in a small business network. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To support clients with multi-OS networks, Progent also provides the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical services provided by Progent to customers in Boston and anywhere in the state of Massachusetts include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide range of computer technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving network problems promotes fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can provide urgent phone-based help for diagnosing problems within UNIX/Linux networks powered by leading versions of UNIX including:

    Major Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Boston, MassachusettsThe Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most stubborn problems surrounding network infrastructure planning, installation, management, protection, and repair. Cisco CCIEs work closely with Cisco's internal engineers in isolating problems with IOS Software network management tools and developing workarounds or locating program patches. CCIEs offer excellent cost-effectiveness since their deep expertise enables them to fix even the most complex problems rapidly. In common instances, less experienced consultants can struggle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Few consulting providers make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide quick phone access to a CCIE so your company can receive urgent assistance for serious network issues that are impacting business productivity but are outside the experience of your regular IT service group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of sophisticated remote support technology in order to perform fast, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.

  • Authorized Windows Experts
    MS Windows Experts for Boston, MassachusettsProgent's Microsoft-qualified online service professionals can deliver computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can assist you with a wide range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server 2013 application development, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of online PC desktop services including Microsoft Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Qualified System Security Specialists
    CISSP Qualified System Security Specialists for Boston, MassachusettsProgent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist your company to recuperate rapidly after a damaging breach. Security services offered by Progent cover thorough security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; designing safe techniques for off-site and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting services to help organizations of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize physical IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special projects that small companies often request. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute major projects economically and on schedule. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Help Desk programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller businesses who lack the money or time to assemble and manage an internal Help Desk but who want fast response from a reliable Call Center with proficient telephone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless reinforcement of your current Call Center team. Progent's Virtual Call Center can serve as an escalation resource to resolve the toughest computer system problems, or be available in hectic circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or revamping your established one, identifying or customizing Help Desk Call Center application software to address the particular needs of your corporation, or adding occasional phone support personnel to work with your internal Call Center resources during high-demand situations such as software migrations, major updates, or installing brand new business software.

    Progent's Call Center staff of seasoned network experts offers your workers in Boston or anywhere in the state of Massachusetts fast assistance from a large technical support resource with extensive experience providing phone help and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a major contributor to business productivity, and Progent's intent is to resolve rather than just report technical problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group can supply online and in-depth engineering support and training in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and Microsoft Excel. To find out more about Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Mac consultants can promote the artistic components of Apple Mac computing by offering remote consulting support and training in imaging, audio, and video. Progent's consultants can provide help in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio/video or building an audio/video post production lab.

    Remote Network Monitoring Support
    Progent can provide companies in Boston, or anywhere in the state of Massachusetts, online computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they grow into downtime, system monitoring can avoid inconvenient and costly service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems powered by multiple OS platforms.

How Your Boston Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.

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