Urgent Online Help for Boston UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses in Boston or anywhere in Massachusetts, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.

Progent's online technical support engineers offer exceptional value due to the fact that they have the real-world experience and the sophisticated tools to resolve the majority of information system problems quickly. Efficient support reduces direct costs since service calls require a smaller number of chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization saves additionally with incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from situations where fast solutions somehow turn into large invoices. Progent's skill at disposing of problems efficiently translates into your business saving cash.

Progent's Online Support Technologies
Over time, Progent has developed a collection of customized technologies and field-tested processes which permit the maximum degree of effectiveness for online engineering help and repair for small and midsize company IT networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the experts of Progent's online support team to communicate with your network remotely without breaching network security.

Progent's highly evolved service reporting system stores extensive documentation of the service that Progent's clients have received. Progent's team service personnel have access to the specifics of all help delivered to each client by any consultant. This archive of anomalies and solutions is stored as a readily retrievable internal database that permits Progent's online technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft permit access to other vast technical support databases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at optimal resolutions promptly.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Boston or anywhere in Massachusetts or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's phone-based technical service professionals offer credentials in an extensive set of technologies. This broad range of IT skills enables Progent's engineers to manage virtually any problem that may occur in a small or midsize company information system. Certifications earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To support clients with mixed-operating system networks, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote support provided by Progent to companies in Boston and throughout the state of Massachusetts include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad array of computer technology including system infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy administration, and migration from legacy systems to current Windows or Linux-based solutions. Progent's group-based approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX/Linux support engineers can offer emergency remote assistance for analyzing anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco CCIE Engineers for Boston, MassachusettsThe Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most intractable challenges associated with network infrastructure planning, installation, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and developing alternate approaches or locating program updates. Cisco CCIEs represent an exceptional cost-effectiveness since their deep expertise enables them to fix even the most complex problems rapidly. In common instances, less experienced consultants can struggle for hours or even days with identical problems that a CCIE can dispose of in minutes. Few consulting firms make CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone contact with a Cisco CCIE so you can receive urgent support for complex network issues that are impacting business efficiency but are beyond the comfort zone of your ordinary network service resources. Progent's CCIE consultants can tie into your environment using advanced on-line support technology in order to provide fast, secure, and economical diagnosis and repair. Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network products.

  • Authorized MS Windows Experts
    MS Windows Experts for Boston, MassachusettsProgent's Microsoft-certified remote service engineers can deliver network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2013 application development, Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and SQL Server 2017 Linux integration support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a broad range of remote desktop services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Qualified Network Security Specialists
    CISSP Certified Network Security Experts for Boston, MassachusettsProgent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to recover quickly after a serious breach. Security solutions available from Progent cover thorough network security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize on-premises resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small companies often need. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Support
    Progent's Call Center programs for small organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for smaller companies who don't have the resources to create an in-house Help Desk Call Center but who need quick access to a dependable Call Center with proficient telephone support plus the available expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless addition to your established Help Desk resources. Progent's Virtual Call Center can serve as an escalation option to handle the toughest computer system problems, or be available in overflow situations when your regular service providers are too busy.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk or revamping your established organization, evaluating or modifying Help Desk Call Center software to address the particular requirements of your business, or providing temporary online personnel to reinforce your in-house Call Center team to deal with high-demand events like software migrations, mass updates, or installing new applications.

    Progent's Help Desk team of experienced network consultants gives your workers in Boston or anywhere in the state of Massachusetts instant access to a dependable support group with extensive experience delivering telephone-based help and remote repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a significant contributor to company efficiency, and Progent's aim is to solve and not merely document technical issues.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff can supply remote advanced consulting support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as CRM, MS Office Project, Office Word, and MS Office Excel. To learn additional information on Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac experts can promote the artistic elements of Macintosh environments by providing remote help services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a variety of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures like scanning or digitizing audio/video or putting together an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent offers companies in Boston, or anywhere in the state of Massachusetts, online computer system monitoring support based on MS Operations Manager network monitoring, adapted by Progent for your business so that your IT maintenance is proactive and automated. By exposing looming issues before they expand into downtime, remote monitoring can ward off stressful and expensive network breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems powered by a mix of platforms.

How Your Boston Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.

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