UNIX and Linux Remote Support Services for Boston Small Business Information Networks
For small companies located in Boston or anywhere in the state of Massachusetts, Progent provides round-the-clock remote support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. Progent also offers the consultation Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security design and troubleshooting jobs.
Progent's remote support services represent excellent value due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of information system issues quickly. Efficient support lowers direct expenses because solutions accumulate a smaller number of chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you owe only for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from scenarios where fast solutions somehow turn into large bills. Progent's skill at dealing with technical issues quickly results in your business saving cash.
Progent's Online Service Technologies
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested methodologies which allow the maximum level of efficiency for remote consulting and repair for small company computer networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your network without breaching network security.
Progent's highly evolved customer support reporting system includes thorough histories of all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of support rendered to every customer by any Progent consultant. This history of issues and responses is structured as a quickly exploitable proprietary knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and formal partnerships with major vendors including Cisco and Microsoft make available additional vast technical databases as well as to vendors' in-house product engineers so Progent's remote service specialists can come up with the most efficient solutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's remote services in Boston or anywhere in Massachusetts or to learn additional information about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If your company has a critical need for network support, visit Immediate Urgent Support.
Remote Technical Support. Network Support Services Available from Progent
Progent's phone-based technical service engineers possess advanced credentials in a comprehensive set of products and technologies. This broad range of IT skills allows Progent's consultants to handle practically any problem that may take place in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
Online support available from Progent to small businesses in Boston and throughout the state of Massachusetts include:
UNIX, Linux, Sun Solaris, and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Mac OS X remote consulting services cover a broad range of computer technology including system infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and easy administration, and transitioning from older systems to MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance resolving anomalies affecting UNIX/Linux systems based on leading versions of UNIX including:
Talk to a Cisco CCIE for Complex Network Problem Solving The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and certifies an individual's networking skills at the expert level. Cisco CCIEs can resolve the most complex problems associated with network planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and developing workarounds or locating program patches. CCIEs offer exceptional cost-effectiveness because their depth of experience enables them to solve even the most difficult problems rapidly. In typical cases, less qualified engineers can wrestle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent offers fast phone contact with a CCIE so you can get timely help for complex network infrastructure issues that are hurting worker efficiency but are outside the scope of your regular IT maintenance group or consultant. Progent's Cisco CCIE support experts can tie into your environment via advanced remote support tools in order to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, VoIP phones and systems, Catalyst family switches, plus VPN technology.
Certified MS Windows Support Progent's Microsoft-qualified remote support engineers can deliver computer system repair and IT assistance for all Microsoft server and application products. Progent is a Microsoft Gold Partner network support firm and can provide your organization the expertise of consulting professionals who can assist to deploy, support and administer the entire family of Microsoft Windows Servers including Windows 2003 Server, SQL Server, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange 2007 Server, Application Center, SharePoint Server 2007, Microsoft Virtual Server 2005, and System Center Operations Manager 2007 and 2005.
CISM and CISSP Qualified System Security Engineers Progent's certified CISSP and ISSAP network security consultants can provide a variety of security solutions to bolster the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recuperate rapidly after a serious breach. Security support available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from malicious assaults; setting up firewalls; establishing secure architectures for remote and mobile communication; defending your email infrastructure against viruses, spam, and directory harvest attacks; and setting up 24x7 proactive monitoring.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects that small companies often request. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
Call Center Support
Progent's Help Desk Call Center service options for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for small organizations who don't have the budget to support an in-house Help Desk Call Center but who want quick communication with an effective Help Desk Call Center with proficient phone assistance plus the ability to escalate complex tasks to advanced engineers.
Progent’s Virtual Call Center is designed for bigger businesses and operates as a transparent addition to your established Helpdesk organization. Progent's Virtual Help Desk Call Center can act as a an escalation option for the toughest technical issues, or be available in hectic circumstances when your other support engineers are overwhelmed.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or enhancing your established one, identifying or modifying Help Desk Call Center application software to handle the particular requirements of your business, or adding occasional phone support staff to work with your in-house Help Desk resources during unusually busy situations such as software transitions, major updates, or installing new business software.
Progent's Help Desk team of seasoned network professionals offers your workers in Boston or anywhere in the state of Massachusetts rapid communication with a dependable support group with years of experience offering telephone-based consulting and remote troubleshooting for networks powered by UNIX, Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a crucial enabler of business efficiency, and Progent's policy is to resolve instead of just document network problems.
Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting staff provides online and in-depth consulting expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To find out more information about Progent's expertise, custom development, and education offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the artistic facets of Macintosh computing by providing remote consulting support and education in imaging, audio, and video. Progent's support professionals can provide help in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio or video or building an audio/video post production facility.
Online Network Monitoring Support
Progent can provide businesses in Boston, or anywhere in the state of Massachusetts, online network and server monitoring services powered by Microsoft Operations Manager, customized by Progent for your environment so your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they evolve into network outages, automated monitoring can head off disruptive and costly network crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows networks, or environments based on a mix of platforms.
How Your Boston Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online support with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or email information@progent.com.
Progent's Microsoft certified engineers offer expert support for major deployments of Microsoft Exchange 2007. Progent's experts can show you how to plan multi-location Exchange Server rollouts or upgrades and can supply local technicians to help enterprises with installations of Exchange Server 2007 in the San Francisco Bay Area or any region served by Progent's engineers.
Progent offers small and mid-size businesses expert support for Intrusion Protection Systems and IPSec VPN solutions from major firewall and Virtual Private Network security companies such as WatchGuard, Juniper, and Symantec. Progent can help you design a detailed security strategy and choose the right products from multiple suppliers to achieve your security objectives while staying within your budget restraints.
Progent's certified security consultants can show you how to protect your Apple Mac environment through expert support offerings including running security tests, recovery from virus and denial of service penetrations, configuring firewalls, integrating safe off-site and mobile connectivity, deploying monitoring software for defense against viruses, spam, and malware, and creating a comprehensive security plan appropriate for the particular goals of your business information system.
Progent’s Microsoft qualified consultants provide small and medium-size businesses expert support services for Microsoft Operations Manager (MOM 2005) and Microsoft Operations Manager 2000. Microsoft Operations Manager 2005 delivers extensible and expandable enterprise-class operational management by providing detailed event management, proactive monitoring and threshold alarms, reporting and trend profiling, and system and program-specific heuristics and tasks to increase the control of Windows Server System networks. Through built-in application intelligence, Microsoft Operations Manager 2005 helps you isolate your IT reliability issues before they become disasters, improve the payback of your IT operations through actionable best practices, and support your IT operations and senior administrative staff by sharing critical service level and performance data. Progent’s MOM consulting engineers have extensive field-proven experience with MOM 2000 and MOM 2005 and can help your company deploy and configure MOM in order to optimize the reliability and productivity of your IT network.
Even if your company has a small computer support staff and a modest IT budget, your information network can still have the same high reliability and responsiveness that once needed a large internal support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified network consultants, the latest network management software for 24x7 monitoring and threshold alarms, and economical support programs such as a help desk service to keep your vital network applications and hardware up and running. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and application monitoring to cut service costs, resolve problems quickly, and prepare for problems before they degrade network productivity. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver complete event management. Progent can help with Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to give small business systems enterprise-class availability, security and performance.
Cisco's Unified Wireless Network infrastructure offers cost-effective wireless networks for business-critical mobility. Cisco's solution enables the same degree of security, scalability, and manageability for wireless networks that businesses expect in their tethered LANs. This involves integrated enterprise-class security that detects, blocks, and self-corrects in reaction to known and unknown security attacks. This includes unified mobility services such as voice support, location services, visitor access, and enhanced protection. Cisco products have the versatility and expandability to handle the requirements of IT systems of any size, from small companies to large-scale corporations, for WLAN campus deployments or local offices. The Cisco Unified Wireless Network enables companies to take advantage of the wireless infrastructure to optimize business processes and enhance productivity through a mobile workforce. Cisco's wireless product families lower across-the-board IT costs and simplifies network deployment, support, and administration. Cisco wireless devices that Progent supports include Cisco's Aironet 1130AG access points, Cisco Aironet 1500 mesh access points, Cisco Aironet 1300 wireless bridges, the Cisco WLCM-E Routers, and the Cisco 2106 Series Wireless LAN Controller.
If your office computer system combines Linux technology with MS Windows, Progent can show you how to incorporate your servers into a unified environment that allows all your operating systems to coexist for simple administration, transparent information exchange, high dependability, superior throughput, and strong security. Progent's Linux and MS Windows coexistence support services feature network infrastructure integration and support, support for Windows services for UNIX, online server monitoring and administration, online network support and troubleshooting, in-person technical support, and help desk call center services.
Progent's SonicWALL consultants can show you how to pick, deploy, and manage the SonicWALL Firewall, SonicWALL VPN and SonicWALL PRO family of products and can offer training to help you to support SonicWALL security technology. Progent's CISSP qualified consultants, CISM qualified security professionals, and CISA certified security audit consultants can help you design a complete security strategy, including written policies, and build protection into your business practices.
Progent provides nationwide online phone support and troubleshooting services for companies that operate Solaris networks or whose information systems feature a mix of Solaris and Microsoft technology. Online technical support offers optimum leverage for your IT dollar by preserving client efficiency and limiting the hours billed for network repair services. Advanced online access utilities and skilled service specialists and consultants allow Progent to handle the majority of network problems without squandering time and expense by going to your location. In the vast majority of cases your network problems can be remediated by telephone or through a combination of telephone support and remote access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM and CISSP certified security professionals to help with the most challenging system problems.
Progent's Mac support consultants can help you with a broad range of system foundation issues such as network architecture, off-site and mobile access, internetwork compatibility, protection, and emerging technologies such as VoIP and fast wireless networking. For business networks based solely on Mac OS X or for systems that use a combination of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the experience and depth to deal with the challenge of designing, integrating, and maintaining a system infrastructure that is reliable, secure, efficient and aligned with your business goals. Progent can help you deploy Apple’s Xserve enterprise servers, Xserve RAID non-stop storage products, and Xsan SAN systems. Progent can also give you access to skilled experts to support Cisco routers and switches.
For small companies located in Boston or anywhere in the state of Massachusetts, Progent provides round-the-clock remote support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. Progent also offers the consultation Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security design and troubleshooting jobs.
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and certifies an individual's networking skills at the expert level. Cisco CCIEs can resolve the most complex problems associated with network planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and developing workarounds or locating program patches. CCIEs offer exceptional cost-effectiveness because their depth of experience enables them to solve even the most difficult problems rapidly. In typical cases, less qualified engineers can wrestle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes.
Progent's Microsoft-qualified remote support engineers can deliver computer system repair and IT assistance for all Microsoft server and application products. Progent is a 
Progent's certified CISSP and ISSAP network security consultants can provide a variety of security solutions to bolster the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recuperate rapidly after a serious breach. Security support available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from malicious assaults; setting up firewalls; establishing secure architectures for remote and mobile communication; defending your email infrastructure against viruses, spam, and directory harvest attacks; and setting up 24x7 proactive monitoring.
