Fast Phone Consulting for Boston UNIX, Linux, or Solaris SystemsFor small companies located in Boston or anywhere in the state of Massachusetts, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISSP-accredited security consultants to handle advanced security design and disaster recovery planning.

Progent's remote support engineers offer excellent value because they have the practical experience and the sophisticated technology to solve most network problems quickly. This reduces direct costs because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your company benefits even more with indirect expenses by minimizing or avoiding network outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike many remote support organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick solutions manage to end up as big tabs. Progent's penchant for disposing of technical issues quickly results in your business spending less money.

Progent's Online Support Tools
Over time, Progent has refined a collection of optimized tools and field-tested processes that permit the highest level of efficiency for online consulting and repair for small and midsize company information systems. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the consultants of Progent's online support team to access your company's computer system remotely without violating corporate security.

Progent's advanced technical support database application stores thorough histories of all service that Progent's clients have been provided. Progent's team consultants have access to the details of support provided to each client by every consultant. This history of problems and repairs is stored as a readily accessible support database that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's online consulting specialists can arrive at optimal solutions quickly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple Mac OS X Technical Support from Progent
To get started with Progent's remote services in Boston or anywhere in Massachusetts or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, go to Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's remote support professionals have advanced credentials in a comprehensive set of disciplines. This broad scope of technical skills permits Progent's consultants to handle virtually any crisis that may take place in a small business network. Credentials earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support companies with mixed-platform networks, Progent also offers access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP specialists, and ISSAP engineers.

Online support Offered by Progent to clients in Boston and throughout the state of Massachusetts include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services address a broad array of information technology such as network infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, VMware technologies for server consolidation and simplified administration, and migration from older systems to the latest Microsoft Windows or Linux environments. Progent's group-based approach to solving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux consultants can provide urgent phone-based assistance for analyzing problems within UNIX/Linux systems powered by leading variants of UNIX such as:

    Important Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco Engineers for Boston, MassachusettsThe Cisco CCIE credential is the premier accreditation for networking professionals, and indicates a person's network technology skills at the expert level. CCIEs can handle the most stubborn issues associated with network infrastructure planning, integration, management, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management utilities and developing workarounds or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise enables them to solve even the most complex problems rapidly. In many cases, less seasoned service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few service organizations make Cisco CCIEs available to assist small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can receive timely support for severe network infrastructure problems that are lowering worker efficiency but are not within the comfort zone of your ordinary network support personnel. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of sophisticated remote troubleshooting technology to provide quick, safe, and affordable analysis and remediation. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular family of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network technology.

  • Authorized MS Windows Experts
    MS Windows Support for Boston, MassachusettsProgent's Microsoft-qualified remote support professionals can deliver network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a wide range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 application development, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad array of online PC desktop support and troubleshooting services including Windows 7 integration, moving to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Qualified System Security Engineers
    CISSP Certified Network Security Professionals for Boston, MassachusettsProgent's accredited CISSP and ISSAP network security engineers can provide a range of security solutions to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or assist your business to clean up rapidly following a damaging penetration. Security services available from Progent include: in depth security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after malicious assaults; installing firewalls; building safe architectures for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote support to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract projects that small businesses often request. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special fields of information technology enables clients to complete major projects economically and on time. Progent's special online engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for smaller businesses who don't have the resources to assemble and manage an in-house Help Desk Call Center but who need fast response from a dependable Help Desk with proficient telephone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Call Center is designed for larger companies and acts as a seamless supplement to your current Call Center staff. Progent's Virtual Call Center can act as an escalation alternative to handle the toughest network challenges, or be available in hectic circumstances when your ordinary resources are too busy.

    Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Call Center or enhancing your existing one, selecting or customizing Call Center software products to address the unique needs of your company, or providing occasional phone support staff to reinforce your existing Help Desk group to handle high-demand scenarios such as software migrations, major updates, or installing brand new business software.

    Progent's Call Center team of experienced network professionals provides your clients in Boston or anywhere in the state of Massachusetts fast access to an efficient technical support resource with extensive experience delivering telephone-based help and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a key contributor to company success, and Progent's aim is to solve instead of merely document technical issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply remote professional engineering expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Project, MS Word, and Microsoft Office Excel. To read additional information on Progent's consulting, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can nurture the artistic aspect of Macintosh systems by providing remote help support and training in imaging, sound, and video. Progent's consultants offer help in a variety of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio/video or setting up an audio/video production facility.

    Remote Network and Server Monitoring Services
    Progent offers companies in Boston, or anywhere in the state of Massachusetts, remote computer system monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so that your network support is proactive rather than reactive. By anticipating potential trouble spots before they evolve into network outages, remote monitoring can minimize inconvenient and costly information system failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Microsoft systems, or networks that support multiple operating systems.

How Your Boston Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Mac OS X networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.

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