Urgent Remote Help for Boston UNIX or Linux NetworksFor small and midsize businesses located in Boston or anywhere in Massachusetts, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle high-level security design and disaster recovery planning.

Progent's remote support services offer excellent leverage due to the fact that they have the practical experience and the sophisticated technology to resolve most network problems quickly. Efficient support reduces direct costs because service calls require a smaller number of billable consulting minutes. Online support also eliminates the expense of sending an engineer to your location. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. In contrast to many remote support organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent scenarios where speedy. minor fixes somehow turn into big tabs. Progent's skill at dealing with technical issues efficiently translates into your business conserving money.

Progent's Online Service Technologies
Over time, Progent has developed an array of customized tools and field-tested methodologies which permit the maximum level of efficiency for remote technical support and repair for small and midsize company IT systems. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your network remotely without breaching corporate security.

Progent's proprietary customer support reporting system maintains extensive documentation describing all service that Progent's clients have received. Progent's staff engineers have the benefit of the records of services delivered to every Progent client by every Progent consultant. This history of trouble tickets and repairs is stored as an easily accessible support database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and formal partnerships with key industry leaders including Cisco and Microsoft make available other massive support knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's online service specialists are able to determine the best solutions quickly.

Get Online UNIX, Linux, Sun Solaris, or Mac OS X Technical Assistance from Progent
To get started with Progent's phone support in Boston or anywhere in Massachusetts or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.

Remote Network Support Services Offered Progent
Progent's phone-based technical support experts possess certified skills in a comprehensive array of disciplines. This wide range of IT skills permits Progent's consultants to manage almost any emergency likely to crop up in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To support clients with mixed-platform networks, Progent also offers access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers.

Remote technical services Offered by Progent to clients in Boston and anywhere in the state of Massachusetts include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote support services address a wide array of computer technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and migration from older applications to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for resolving problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco CCIE Consultants for Boston, MassachusettsThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and certifies an individual's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most complex challenges encountered in network planning, integration, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs provide excellent value because their broad experience permits them to solve the most intractable problems rapidly. In many instances, less experienced engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Few service firms make CCIEs accessible to help small and medium sized businesses. Progent offers fast phone contact with a CCIE so you can get immediate help for severe network infrastructure problems that are crippling worker productivity but are beyond the scope of your regular IT service resources. Progent's Cisco CCIE consultants can tie into your network via advanced remote support tools in order to provide quick, secure, and economical diagnosis and repair. Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity products including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN solutions.

  • Authorized Microsoft Windows Support
    Windows Expertise for Boston, MassachusettsProgent's Microsoft-qualified online service experts offer network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange 2010 management, SharePoint Server application development, Skype for Business Server migration consulting, Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server training, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad array of online PC desktop support and troubleshooting services such as Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified Network Security Specialists
    CISSP Certified Network Security Specialists for Boston, MassachusettsProgent's accredited CISM and CISSP network security consultants offer a variety of system protection solutions that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to recover quickly following a serious breach. Security services offered by Progent include: thorough security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after malicious assaults; integrating firewalls; designing secure mechanisms for off-site and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting to help businesses of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine local IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Support
    Progent's Call Center programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are a convenient solution for small organizations who lack the budget to assemble and manage an internal Help Desk but who need quick communication with an efficient Help Desk with proficient phone assistance plus the available expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless supplement to your existing Call Center organization. Progent's Virtual Call Center can serve as an escalation alternative to handle the most difficult network issues, or be available in those situations when your ordinary resources are overwhelmed.

    Progent's Call Center consulting services can aid you in creating an efficient new Call Center or enhancing your established organization, selecting or customizing Help Desk Call Center software products to address the particular demands of your company, or adding temporary phone support personnel to supplement your in-house Help Desk Call Center resources to handle demanding events such as software migrations, mass upgrades, or installing new applications.

    Progent's Call Center staff of veteran network professionals offers your clients in Boston or anywhere in the state of Massachusetts rapid contact with an efficient network service resource with substantial background delivering phone consulting and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a crucial contributor to business success, and Progent's intent is to resolve and not just document technical issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Group can supply online advanced consulting expertise and training in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. For more information about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac consultants can support the imaginative facets of Mac systems by offering phone-based consulting services and education in graphics, audio, and video. Progent's support professionals offer expertise in a large selection of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio/video or setting up an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Boston, or anywhere in the state of Massachusetts, online network and server monitoring services based on MS Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so that your computer support is proactive rather than reactive. By detecting possible trouble spots before they evolve into crashes, remote monitoring can minimize disruptive and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows networks, or systems that support a combination of OS platforms.

How Your Boston Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.

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