Urgent Phone Technical Support for Boston UNIX or Linux NetworksFor small businesses in Boston or anywhere in the state of Massachusetts, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support engineers represent exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to solve most information system issues quickly. This reduces direct expenses because service calls require a smaller number of chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company saves even more with indirect costs by reducing or eliminating system downtime and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives.

Progent's billing policy for online help is structured to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike many online support companies, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and simple policy for billing prevent scenarios where quick solutions manage to turn into big invoices. Progent's penchant for disposing of problems quickly results in your business spending less money.

Progent's Online Service Technologies
Over time, Progent has developed an array of customized technologies and proven processes that permit the maximum degree of efficiency for remote help and repair for small and midsize company information networks. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to interface to your environment without compromising system security.

Progent's sophisticated technical support database application maintains thorough histories describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of assistance rendered to every Progent customer by every engineer. This database of trouble tickets and responses is organized as a readily accessible internal database that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and formal partnerships with important industry leaders including Cisco and Microsoft permit access to other massive technical databases and allow priority access to manufacturers' internal support staff with the result that Progent's remote service experts can arrive at optimal resolutions quickly.

Initiate Remote UNIX/Linux, Solaris, or Apple Mac OS X Computer Assistance from Progent
To get started with Progent's remote support in Boston or anywhere in Massachusetts or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's phone-based consulting professionals possess certified skills in an extensive set of technologies. This breadth of technical skills allows Progent's consultants to tackle almost any crisis that may occur in a small company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To help companies with multi-OS environments, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Phone-based support provided by Progent to customers in Boston and throughout the state of Massachusetts include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote support services cover a broad array of information technology including system architecture, email systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware economization and easy management, and migration from older applications to current Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX and Linux consultants can offer urgent remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:

    Important Linux platforms for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Boston, MassachusettsThe Cisco CCIE credential is the premier recognition for network infrastructure professionals, and indicates a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable issues associated with network planning, integration, management, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs are an excellent value because their broad expertise enables them to find solutions for even the most difficult problems rapidly. In typical instances, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Few support organizations make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can get timely help for complex network infrastructure issues that are impacting worker productivity but are not within the scope of your local IT support resources. Progent's CCIE consultants can communicate with your network via sophisticated on-line support tools in order to perform quick, secure, and economical diagnosis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Certified Windows Experts
    Microsoft Windows Experts for Boston, MassachusettsProgent's Microsoft-qualified online support professionals offer network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 application development, Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide array of online desktop support such as Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Experts
    CISSP Certified System Security Experts for Boston, MassachusettsProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection services that can enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recuperate quickly after a damaging breach. Security support services offered by Progent include: comprehensive security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; building secure architectures for off-site and mobile connectivity; securing your messaging system against spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support services to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize on-premises resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small businesses frequently request. Billing rates for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Call Center support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller businesses who lack the budget to build and maintain an internal Help Desk but who need quick communication with an efficient Help Desk with proficient telephone support plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent reinforcement of your established Helpdesk organization. Progent's Virtual Call Center can operate as an escalation option for the toughest computer system problems, or be ready in hectic instances when your other support engineers are too busy.

    Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk or improving your established one, selecting or enhancing Call Center application software to handle the unique demands of your company, or providing temporary online personnel to supplement your internal Help Desk Call Center resources to handle high-demand situations such as software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned network professionals offers your clients in Boston or anywhere in the state of Massachusetts rapid assistance from a reliable network service group with substantial experience delivering phone help and remote repair service for computer environments based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a major enabler of business productivity, and Progent's policy is to resolve rather than just document IT issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply remote and in-depth engineering support and education in key application fields such as ERP, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and training for Microsoft business applications including CRM, Project, Microsoft Office Word, and MS Office Excel. To learn more information on Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac professionals can promote the artistic aspect of Macintosh environments by offering phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio/video or configuring an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent offers companies in Boston, or anywhere in the state of Massachusetts, remote computer system monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your IT support is proactive and automated. By uncovering looming problems before they evolve into downtime, automated monitoring can avoid stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or networks powered by a variety of OS platforms.

How Your Boston Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Mac OS X environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.

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