Urgent Phone Support for Boston UNIX, Linux, or Solaris NetworksFor small and midsize companies in Boston or anywhere in the state of Massachusetts, Progent provides technical support for information systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's remote support services represent excellent leverage due to the fact that they have the real-world background and the advanced tools to resolve most network problems rapidly. This reduces direct expenses because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization benefits even more in incidental costs by minimizing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's billing model for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the services that you receive. Unlike typical remote service firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate situations where fast repairs manage to end up as large invoices. Progent's penchant for handling problems efficiently translates into your business spending less cash.

Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a set of customized tools and field-tested processes that allow the maximum level of efficiency for online consulting and troubleshooting for small company IT networks. Progent provides safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to interface to your company's system remotely without compromising corporate security.

Progent's proprietary service reporting application keeps extensive documentation of all service that Progent's customers have been provided. Progent's staff consultants have access to the details of all help delivered to every client by every Progent consultant. This history of anomalies and solutions is stored as a readily accessible support database that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft permit access to additional massive technical support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at optimal solutions in the least time.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote support in Boston or anywhere in Massachusetts or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.

Online Support Services Offered Progent
Progent's online network support experts possess credentials in a comprehensive set of disciplines. This broad scope of IT skills permits Progent's engineers to handle almost any emergency that may occur in a small or midsize business network. Certificates earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To support customers with multi-OS networks, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP specialists, and Information System Security Architecture Professional consultants.

Remote technical support services Offered by Progent to customers in Boston and throughout the state of Massachusetts include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of computer technology including system architecture, messaging solutions, system and process security, UNIX and Windows integration, VMware products for server consolidation and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX and Linux support engineers can offer emergency remote help for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:

    Major Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Consultants for Boston, MassachusettsThe Cisco CCIE credential is the highest recognition for network consultants, and certifies an individual's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most difficult issues occurring in network planning, installation, administration, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying program updates. CCIEs provide excellent cost-effectiveness since their broad experience allows them to fix the most intractable problems quickly. In typical instances, less experienced service providers can wrestle for hours or days with the same problems that a CCIE can fix in minutes. Few consulting providers make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers quick telephone contact with a Cisco CCIE so your company can receive urgent help for complex network problems that are impacting business productivity but are outside the experience of your ordinary IT maintenance resources. Progent's Cisco CCIE engineers can communicate with your network by means of the latest remote troubleshooting tools in order to provide fast, secure, and affordable analysis and remediation. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of networking appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN technology.

  • Certified Windows Support
    Windows Support for Boston, MassachusettsProgent's Microsoft-certified online service experts can deliver computer repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint Server application development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of remote desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Qualified System Security Specialists
    CISSP Certified System Security Consultants for Boston, MassachusettsProgent's accredited CISM and CISSP security consultants offer a variety of system protection services that can bolster the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help you to recuperate rapidly following a damaging breach. Security consulting services available from Progent cover in depth security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; configuring firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your email infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting to help companies of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract projects that small businesses frequently need. Progent's charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's special online consulting solutions include:
  • Help Desk Services
    Progent's Call Center service offerings for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for small companies who lack the money or time to assemble and manage an in-house Help Desk Call Center but who require fast access to an efficient Call Center with professional phone assistance as well as the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is designed for larger businesses and operates as a transparent extension of your existing Help Desk team. Progent's Virtual Call Center can operate as an escalation alternative to handle the most difficult computer system problems, or be ready in those circumstances when your regular service providers are overwhelmed.

    Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk Call Center or enhancing your current one, identifying or modifying Call Center software to handle the special demands of your company, or adding temporary phone support staff to work with your in-house Help Desk team to handle demanding scenarios like software migrations, major updates, or rolling out brand new business software.

    Progent's Call Center team of veteran network consultants offers your workers in Boston or anywhere in the state of Massachusetts immediate contact with a reliable network service resource with years of background offering phone help and remote troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center the reputation as a crucial enabler of business performance, and Progent's policy is to resolve instead of merely annotate technical issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Team offers online and in-depth consulting expertise and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and training for popular Microsoft business applications such as CRM, Office Project, Word, and MS Excel. To find out more information about Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac consultants can support the imaginative elements of Macintosh systems by providing remote help services and training in graphics, sound, and motion video. Progent's consultants offer expertise in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special procedures such as capturing or digitizing audio or video or configuring an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Boston, or anywhere in the state of Massachusetts, online computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they result in crashes, system monitoring can avoid stressful and expensive service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems that support a variety of operating systems.

How Your Boston Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.

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