Urgent Online Consulting for Boston UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Boston or anywhere in Massachusetts, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and disaster recovery preparedness.

Progent's online technical support engineers represent excellent value because they have the practical experience and the advanced tools to solve most network issues rapidly. This lowers immediate costs because solutions require fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, idle employees, and de-focused management.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you receive. In contrast to typical remote support companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with situations where fast fixes manage to turn into substantial invoices. Progent's penchant for disposing of problems quickly results in your company saving cash.

Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies which ensure the highest level of effectiveness for remote technical support and repair for small and midsize company information networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the experts of Progent's Technical Response Center to connect to your company's network without violating corporate security.

Progent's highly evolved technical support database application keeps extensive documentation of all support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of support delivered to every Progent customer by any Progent consultant. This history of trouble tickets and resolutions is organized as a readily retrievable support knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit priority response from manufacturers' internal product engineers so Progent's online consulting specialists can find optimal solutions in the least time.

Get Online UNIX, Linux, Solaris, or Apple Mac OS X Technical Support from Progent
To get started with Progent's phone services in Boston or anywhere in Massachusetts or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.

Online Support Services Offered Progent
Progent's remote network support engineers possess advanced credentials in an extensive set of products and technologies. This breadth of technical skills allows Progent's consultants to address almost any emergency that may crop up in a small business network. Certifications awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, CCDA and CCDP.

To support businesses with multi-operating system networks, Progent also provides the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Remote technical support services provided by Progent to small businesses in Boston and throughout the state of Massachusetts include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services address a wide array of computer technology including system architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified management, and migration from legacy systems to current Microsoft Windows or Linux solutions. Progent's team-based approach to solving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can provide urgent online assistance for resolving problems affecting UNIX/Linux networks based on popular variants of UNIX including:

    Major Linux platforms for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Infrastructure Engineers for Boston, MassachusettsThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure consultants, and validates a consultant's technical skills at the expert level. Cisco CCIEs can deal with even the most intractable issues encountered in network planning, integration, management, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs provide exceptional value because their deep expertise enables them to solve the most difficult problems quickly. In typical instances, less qualified service providers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Few support providers make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick phone access to a Cisco CCIE so you can receive urgent help for severe network infrastructure problems that are hurting business efficiency but are not within the experience of your local network service personnel. Progent's Cisco-qualified CCIE support experts can communicate with your environment by means of the latest remote troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading family of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.

  • Certified Microsoft Windows Experts
    Microsoft Windows Support for Boston, MassachusettsProgent's Microsoft-qualified online support engineers offer computer repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint Server application development, Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server migration, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full array of online desktop services including Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Certified Network Security Professionals
    CISSP Certified Network Security Experts for Boston, MassachusettsProgent's qualified CISM and CISSP network security engineers can provide a variety of system protection solutions to strengthen the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your company to recuperate rapidly after a serious breach. Security solutions offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; establishing safe architectures for remote and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help organizations of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects that small businesses frequently request. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based online consulting services include:
  • Help Desk Services
    Progent's Help Desk service options for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for smaller organizations who lack the budget to build and maintain an in-house Help Desk but who need quick communication with an efficient Call Center with proficient phone support as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Call Center is designed for larger companies and acts as a transparent supplement to your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as an escalation resource to handle complex computer system problems, or be available in overflow instances when your other support engineers are too busy.

    Progent's Help Desk consulting support can support you in creating an efficient new Call Center or revamping your current organization, evaluating or enhancing Help Desk software products to handle the special demands of your company, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center resources to handle unusually busy events such as software migrations, major updates, or rolling out brand new business software.

    Progent's Call Center staff of veteran information technology professionals gives your customers in Boston or anywhere in the state of Massachusetts immediate assistance from a reliable support resource with extensive experience delivering telephone-based consulting and remote repair service for computer environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk perception as a significant driver of company success, and Progent's aim is to resolve instead of simply report technical problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group can supply remote advanced engineering expertise and training in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, Word, and Microsoft Office Excel. To find out additional information concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can nurture the artistic elements of Macintosh computing by delivering remote consulting support and training in graphics, sound, and motion video. Progent's consultants can provide help in a range of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio or video or integrating an audio/video post production facility.

    Remote Network Monitoring Services
    Progent can provide companies in Boston, or anywhere in the state of Massachusetts, online network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your computer support is proactive rather than reactive. By spotting looming problems before they evolve into downtime, automated monitoring can minimize inconvenient and expensive service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft systems, or environments that support a combination of operating systems.

How Your Boston Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Mac OS X networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.

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