Fast Remote Support for Boston Computer Networks
Urgent Online Consulting for Boston NetworksFor organizations located in Boston or anywhere in the state of Massachusetts, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISA and CISSP-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online support experts provide excellent value due to the fact that they have the practical experience and are equipped with the advanced tools necessary to resolve most information system problems quickly. Efficient support reduces direct expenses since service calls accumulate fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves additionally in indirect expenses by reducing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote technical support experience is especially valuable for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for online support is designed to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged only for the services that you receive. In contrast to typical remote service organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast fixes somehow end up as substantial invoices. Progent's skill at handling problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies which ensure the maximum level of efficiency for remote technical support and repair for information networks of any size. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to connect to your network remotely without compromising corporate security.

Progent's proven technical support reporting system maintains extensive records for all support that Progent's clients have received. Progent's authorized consultants have access to the history of support provided to every client by every Progent engineer. This history of issues and responses is stored as a readily exploitable proprietary database that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and close partnerships with major vendors such as Cisco and Microsoft make available additional extensive technical support databases and allow fast response from vendors' internal support staff so Progent's online consulting experts can find the best solutions quickly.

Online services available from Progent to clients in Boston and throughout the state of Massachusetts include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, and infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progent’s server and desktop and management service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight Systems Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight Systems Watch server and desktop automated management consulting.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute major initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for businesses with environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the resources to build and maintain an in-house Help Desk Call Center but who need quick access to a reliable Help Desk Call Center with professional telephone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Help Desk Call Center or revamping your established one, selecting or modifying Help Desk Call Center application software to address the special requirements of your company, or providing occasional online staff to work with your in-house Help Desk team during demanding events like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran network consultants gives your workers in Boston or anywhere in the state of Massachusetts fast communication with an efficient technical support group with years of background providing phone consulting and remote repair service for computer environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a key contributor to company performance, and Progent's target is to solve instead of just report IT problems.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Team provides online advanced engineering expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft applications including CRM, MS Office Project, Office Word, and Microsoft Excel. For more information about Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Boston, or anywhere in the state of Massachusetts, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your IT support is proactive rather than reactive. By spotting emerging trouble spots before they result in full-scale emergencies, automated monitoring can head off disruptive and costly service breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft systems, or environments based on a mix of OS platforms.
How Your Boston Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online expertise with Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Boston or throughout the state of Massachusetts, Progent's phone-based network support specialists can deliver effective and economical system support the instant your business has to have it. More than a decade of providing remote tech support has led to Microsoft Gold Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve computer problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Boston company relies on a local freelance consultant or employs a full time organization that know how to handle common network issues, Progent’s Microsoft certified consultants can offer a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to solve sudden network emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Businesses in Boston
Progent's remote support services enable your Boston business to have the advantages of on-call, enterprise-class IT support without the cost of managing an in-house IT staff. Your information system will acquire greater business worth by being more reliable, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most organizations in Boston or anywhere in Massachusetts, local network service resources, whether consisting of freelance consultants or an in-house IT staff, can deal with the majority of network issues. On the other hand, IT crises sometimes spring up when your regular resources are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite service people. In these situations, Progent's on-call support specialists offer an easy, quick, and budget-friendly way to augment your regular resources and to convey valuable knowledge to improve your ability to resolve future problems locally.

  • Less Reliance on Freelance Consultants
    For network support, smaller offices commonly depend on independent freelance consultants. Although independent service people carry smaller internal costs than larger consulting companies and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of reserve help may force your company to go without assistance during an emergency. As your network expands, network downtime and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup service expertise to insure your IT system remains up and running.

  • Create a Scalable Basis for Seamless Expansion
    Companies typically start with an IT architecture implemented on a modest budget. Without a scalable framework, band-aid repairs can get thrown onto an unstable foundation. When a company grows, reliability and scalability issues can hinder the success of the business. Such poorly built systems require proper assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a network architecture able to offer the stable foundation to meet critical business requirements and ease downstream growth.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller businesses require guidance and technical education to navigate through an increasingly complex array of product options available for accelerating business growth and enhancing productivity. Businesses do not need a network engineer who is attempting to sell a specific vendor's products. Network support and product selling can lead to a situation where the recommended solution is built around a profitable technology instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align technical expertise with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, breadth of technical background, refined support software, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Complete Family of Servers
    Progent offers in-depth support for Microsoft’s powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 expertise, Windows 2003 maintenance, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you owe only for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no retainer for support services delivered during normal working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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