Even if your Boston company works with a regular independent support technician or maintains a full time IT staff that can handle common network problems, Progent’s Microsoft and Cisco certified engineers offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to solve unexpected network emergencies or especially challenging integration projects.

Features of Progent's Online Network Services for Boston
Progent's online help, remote repair, system security expertise, and network administration services give small businesses in Boston or anywhere in the state of Massachusetts unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:

• Immediate Phone Contact with Microsoft Certified Experts
  Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to small companies in Boston and is also ideal for networks in more remote regions of Massachusetts that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the advantage of a wide selection of Microsoft support tools, service information, and continuing training.

• By the Minute Billing to Minimize Costs
  Progent provides online help on a per-minute basis, so you are charged only for the support you use. Progent has no minimum fee for phone support and asks for no monthly subscription fee. This saves you from facing big invoices for routine repairs.

• Access to Cisco Network Architecture Experts
  As a Certified Partner for Cisco, Progent offers access to authorized specialists with expertise in designing, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected connectivity for fixed and mobile networking.

• Application Experts Group
  Progent's core support offerings include system integration, Microsoft Exchange consulting, system security planning, and Help Desk Call Center support. Progent's Experts Team can provide world-class consulting support for specific application areas. Help available from the Application Experts staff covers:
  • Great Plains Software Consulting and Customization
  • Microsoft Dynamics CRM Consulting
  • Microsoft Project Training
  • Microsoft Excel Programming
  • MS Office Consulting
  • Crystal Reports, MS Access, and FRx Programming
  • UNIX, Linux and Solaris Integration
  • Mac Help
  By providing a full service one-stop resource for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that align with the specific needs of your business.

• State of the Art Remote Access Software
  Protected online access permits Progent's support professionals to see exactly what your customers see. This makes it easier to find quick solutions to problems that could otherwise demand an expensive onsite visit. Cutting-edge remote access tools and expert engineers combine to allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite support and remote network monitoring.

• Support for Leading VPN Gateways
  Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.

• 24x7 Service for High System Uptime
  For small offices with mission-critical applications, Progent offers 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft's MOM platform, this offering can help ensure maximum system uptime.

• Help Desk Services
  Progent's Help Desk support programs are intended specifically for budget-conscious small businesses whose workers require immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.

Advantages of Progent's IT Support for Small Organizations in Boston
Progent's remote network troubleshooting services allow your City# small company to experience the benefits of on-call, world-class network support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic value by being increasingly reliable, efficient, and protected. Advantages to your company include:

• Seamless remote expansion of your on-site support resources
  For most small offices in Boston or anywhere in Massachusetts, local computer support providers, whether made up of outside consultants or a full-time maintenance staff, can take care of typical technical problems. On the other hand, IT crises sometimes occur when local resources are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call service experts give you a convenient, quick, and affordable solution to supplement your local help and to pass on useful information to increase your capability to resolve downstream issues locally.

• Reduced Reliance on Freelance Consultants
  For network support, small offices often rely on individual freelance consultants. While freelance consultants have less internal costs than big consulting organizations and can often charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of fallback help may require your company to wait for assistance during an emergency. As your network expands, system downtime and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of backup support experts to insure your network remains available.

• Create a Solid Foundation for Smooth Expansion
  New companies typically begin with an IT system created on a shoestring budget. Lacking a scalable framework, slap-dash repairs can get thrown on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the organization. These poorly designed systems need proper assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure that can offer the stable foundation to meet current business requirements and facilitate future expansion.

• Interact with Solution Providers Rather Than Technology Resellers
  Small businesses need advice and technical education to negotiate an increasingly complex array of technology options capable of accelerating business success and improving productivity. These companies hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product sales can result in a scenario where the proposed solution is designed around a profitable product instead of the genuine requirements of a small business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align technical expertise with the real needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of IT background, refined support tools, and understanding of corporate IT allow small offices to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or over=stretched internal IT help.

Progent stands out by providing:

• In-depth Knowledge of Microsoft's Entire Line of Server Platforms
  Progent can provide in-depth expertise for Microsoft’s powerful server products with services that include Microsoft Windows Server 2003 support, Windows Server 2000 upgrades, Microsoft Windows NT migration, Exchange 2003 Server help, Exchange Server 5.5 and Exchange Server 2000 migration, and Microsoft SQL Server 2005 consulting.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, at the front lines of IT service, executing a broad variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested methods for using computer knowledge to fix real-world IT problems rapidly.

• Value Pricing
  Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you are billed just for received services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.

• Full Documentation of Delivered Services
  Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or local service firms who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by each consultant to each customer. The discipline of detailing and archiving service records results in more efficient service and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who won’t let go of vital service information.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Companies who utilize familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.

• Automated Server Monitoring with Microsoft MOM
  Progent is one of the few support firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. This package causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your information network from stressful and costly service disruptions.

How Does Our Company Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, visit Immediate Urgent Support.