Fast and Affordable Remote Help for Boston Networks
Immediate Remote Help for Boston NetworksFor businesses located in Boston or anywhere in Massachusetts, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered online support to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the assistance of CISSP-certified security engineers to handle high-level security design and troubleshooting issues.

Progent's online support experts provide exceptional leverage because they have the practical experience and are equipped with the sophisticated technology necessary to resolve most information system problems quickly. Efficient support lowers direct expenses since service calls accumulate minimal chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in incidental expenses by minimizing or avoiding system outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote service firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for billing save you from scenarios where quick repairs somehow turn into substantial tabs. Progent's skill at dealing with problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized tools and proven processes that allow the highest degree of effectiveness for remote technical support and troubleshooting for information networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to interface to your environment without compromising network security.

Progent's proven technical support database system includes extensive histories for all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of support delivered to every client by any Progent engineer. This archive of problems and fixes is organized as a readily accessible proprietary database that permits Progent's remote support experts to share their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit priority access to vendors' internal engineering staff with the result that Progent's remote service specialists can find optimal resolutions quickly.

Remote technical support services available from Progent to customers in Boston and anywhere in the state of Massachusetts include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly after a ransomware attack. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables clients to execute major projects economically and on schedule. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Call Center support programs for companies with networks based on Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who don't have the money or time to support an in-house Call Center but who want fast access to a dependable Call Center with professional telephone support as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a seamless addition to your current Help Desk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle complex technical issues, or be ready in overflow circumstances when your ordinary support engineers are overwhelmed.

    Progent's Call Center team of experienced information technology consultants provides your workers in Boston or anywhere in the state of Massachusetts instant access to a large technical support group with years of background offering telephone-based consulting and online troubleshooting for IT systems based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of company performance, and Progent's target is to fix rather than just track network problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team provides online professional engineering expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft applications such as CRM, Project, Word, and Microsoft Excel. For more on Progent's expertise, custom programming, and education services, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Boston, or anywhere in the state of Massachusetts, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your business so your computer support is proactive rather than reactive. By anticipating potential problems before they cause full-scale emergencies, remote monitoring can head off inconvenient and expensive service crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or networks that incorporate a mix of platforms.
How Your Boston Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote help with Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Boston or throughout the state of Massachusetts, Progent's phone-based network support specialists are ready to provide effective and economical system support the instant your company has to have it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix computer problems rapidly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Boston company works with a local independent consultant or maintains an in-house organization that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either lack the availability or the expertise to deal with unexpected network crises or particularly challenging integration projects.

Advantages of Progent's IT Support for Organizations in Boston
Progent's online technical help services allow your Boston business to experience the advantages of on-call, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic worth by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    For most offices in Boston or anywhere in Massachusetts, local network service resources, whether made up of independent consultants or an internal maintenance staff, can deal with typical technical issues. However, serious problems can occur when your regular resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your usual service people. In these instances, Progent's on-call support experts give you an easy, fast, and economical solution to supplement your regular resources and to convey valuable knowledge to improve your capability to resolve future problems locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller offices often rely on individual freelance service providers. While freelance service people carry smaller overhead than big support organizations and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of fallback help may require your business to wait for help during an IT crisis. As your company grows, network downtime and problems with vital software are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup support experts to insure your network stays available.

  • Create a Solid Foundation for Smooth Expansion
    Organizations typically begin with an IT architecture implemented on a modest budget. Without a robust infrastructure, band-aid repairs can get piled onto a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. Such poorly built systems need careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a network infrastructure that can provide the stable foundation to meet current business requirements and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller companies require advice and technical training to navigate through an ever more complicated maze of technology options capable of accelerating business growth and enhancing productivity. They do not need a network consultant who is attempting to sell a specific vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match technical expertise with the real interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT background, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, in the trenches of network support, performing a wide variety of IT projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This ensures that you get not just world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services provided during regular business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to each client. The practice of detailing and organizing service records allows more efficient service and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.















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