Fast Online Technical Support for Boston IT Networks
Immediate Online Support for Boston SystemsFor businesses located in Boston or anywhere in the state of Massachusetts, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified consulting experts have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers offer excellent value due to the fact that they have the practical experience and are equipped with the advanced tools required to solve most information system problems rapidly. This reduces immediate expenses since solutions accumulate fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with indirect costs by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote consulting know-how is especially helpful in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many online service firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing save you from scenarios where speedy. minor fixes somehow turn into substantial bills. Progent's skill at handling problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized tools and field-tested processes that promote the highest degree of effectiveness for online consulting and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to link to your environment remotely without violating corporate security.

Progent's advanced customer support reporting system maintains thorough records of the service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of assistance provided to each client by any engineer. This database of trouble tickets and solutions is organized as a conveniently accessible internal knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional massive support knowledge bases and permit priority access to vendors' in-house engineering staff so Progent's remote service specialists can find the most efficient solutions quickly.

Online services provided by Progent to companies in Boston and anywhere in the state of Massachusetts include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top corporations. The ProSight line of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's special online engineering services include:

  • Call Center Services
    Progent's Help Desk support alternatives for companies with environments that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who lack the resources to assemble and manage an internal Help Desk but who need fast access to an effective Help Desk Call Center with proficient telephone assistance plus the ability to escalate complex problems to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent reinforcement of your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource for the most difficult technical issues, or be ready in overflow circumstances when your ordinary resources are too busy.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your customers in Boston or anywhere in the state of Massachusetts fast access to an efficient support resource with extensive experience providing phone consulting and online troubleshooting for networks powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a crucial driver of company success, and Progent's goal is to solve and not simply annotate IT problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Team offers remote professional engineering support and education in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and MS Office Excel. To read more on Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Boston, or anywhere in the state of Massachusetts, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so that your network maintenance is proactive and automated. By exposing looming problems before they result in network outages, system monitoring can minimize inconvenient and expensive network crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows systems, or environments powered by a combination of operating systems.
How Your Boston Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based support with Windows, Mac OS X, or Linux networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Boston or anywhere in the state of Massachusetts, Progent's phone-based network support engineers can provide expert and economical IT support whenever your company has to have it. Long experience delivering remote technical assistance has led to Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to fix computer problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Boston organization has a local freelance consultant or maintains an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft certified consultants are available to provide an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to fix sudden network emergencies or especially challenging integration projects.

Benefits of Progent's IT Support for Organizations in Boston
Progent's remote support services enable your Boston business to experience the advantages of timely, expert network support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by becoming increasingly reliable, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    With most organizations in Boston or anywhere in Massachusetts, nearby computer support resources, whether made up of freelance consultants or an in-house maintenance staff, can handle typical network problems. On the other hand, serious problems sometimes strike when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your local service personnel. In these situations, Progent's online service professionals provide an easy, quick, and economical solution to supplement your local help and to transfer useful knowledge to increase your capability to resolve downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For network support, smaller offices often rely on individual freelance service providers. While freelance consultants have less overhead than big service firms and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of backup help may require your business to go without help during an emergency. As your network expands, network unavailability and trouble with vital software are more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of backup support expertise to insure your network remains available.

  • Build a Solid Foundation for Seamless Expansion
    Companies often begin with an information architecture implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get piled on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the productivity of the business. These badly built environments need proper analysis, smart strategic planning, and broad-based technical expertise to upgrade to a network architecture able to deliver the solid foundation to meet vital business requirements and ease future growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller offices need guidance and technical training to navigate through an ever more complicated maze of technology options capable of accelerating business success and improving efficiency. They hardly need a network consultant who is motivated to earn a commission on a certain vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match technical consulting with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, depth of technical background, fine tuned remote support tools, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry experience, at the forefront of IT service, performing a wide range of IT projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This guarantees that you get not only expert technical help, but also a consultant with proven methods for using technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits by the minute. As a result, you are charged only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for support services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Companies who utilize trusted independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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