Fast and Affordable Online Technical Support for Boston Networks
Fast Online Help for Boston SystemsFor companies in Boston or anywhere in Massachusetts, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex networking problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts provide excellent value because they have the practical background and have access to the advanced tools required to solve most network issues quickly. This reduces immediate expenses since service calls require minimal billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization saves even more with indirect costs by reducing or avoiding network downtime and related costs due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you pay just for the support that you receive. Unlike many remote support companies, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid scenarios where quick solutions manage to end up as major bills. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized technologies and field-tested processes that allow the maximum degree of effectiveness for remote help and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's Technical Response Center to interface to your system remotely without compromising system security.

Progent's proven customer support reporting system includes comprehensive records for all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of all help provided to each Progent client by any consultant. This database of trouble tickets and solutions is structured as a conveniently retrievable internal database that permits Progent's online support experts to share their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of accreditations and formal partnerships with key vendors including Cisco and Microsoft open up other massive technical support knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's online consulting experts are able to determine the most efficient solutions quickly.

Online support available from Progent to businesses in Boston and anywhere in the state of Massachusetts include:

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to execute major projects economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Support
    Progent's Call Center support programs for companies with environments that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the budget to assemble and manage an in-house Help Desk Call Center but who need quick response from a reliable Help Desk with proficient phone assistance plus the expertise to escalate complex trouble tickets to advanced engineers.

    Progent's Call Center consulting services can assist you in building an efficient new Help Desk or revamping your existing one, selecting or enhancing Call Center software to handle the unique demands of your business, or adding occasional online staff to reinforce your internal Call Center resources during unusually busy scenarios such as software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals provides your clients in Boston or anywhere in the state of Massachusetts immediate contact with an efficient support group with substantial background providing telephone-based support and remote diagnostics for IT systems based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a major contributor to company performance, and Progent's aim is to fix instead of merely track network problems.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Team can supply online professional consulting support and education in specific business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and MS Excel. To find out additional information on Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Network and Server Monitoring Services
    Progent offers businesses in Boston, or anywhere in the state of Massachusetts, online network and server monitoring services based on System Center Operations Manager (SCOM), configured by Progent for your business so your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows networks, or environments powered by a mix of operating systems.
How Your Boston Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Boston or throughout the state of Massachusetts, Progent's online computer support specialists are ready to deliver expert and affordable system help whenever your business needs it. More than 15 years of offering online tech support has earned Microsoft Gold Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair computer problems quickly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Boston business deals with a local independent support technician or maintains an in-house IT staff that can deal with the majority of network problems, Progent’s Microsoft certified consultants are available to provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to fix unexpected system crises or particularly complicated integration projects.

Details of Progent's Online Network Support for Boston
Progent's online help, Internet-based repair, system security expertise, and system administration services give businesses in Boston or throughout the state of Massachusetts the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's experts can provide your organization world class IT support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, breadth of technical expertise, refined remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Complete Line of Servers
    Progent can provide in-depth support for Microsoft’s popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 R2 integration, Microsoft Windows 2003 upgrades, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises visits by the minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for services delivered during normal working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted independent service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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