Fast and Affordable Remote Help for Boston Computer Networks
Urgent Phone Support for Boston SystemsFor companies located in Boston or anywhere in the state of Massachusetts, Progent provides remote support for networks based on any mix of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online support experts offer excellent leverage because they have the practical background and have access to the sophisticated tools required to resolve the majority of network problems rapidly. This lowers immediate expenses since service calls require minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your location. Your company saves additionally with indirect costs by reducing or avoiding network downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially valuable for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for online help is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are billed only for the services that you receive. In contrast to typical online support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate scenarios where fast solutions somehow end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized tools and field-tested processes that ensure the maximum degree of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to link to your computer system without breaching network security.

Progent's powerful technical support reporting system maintains extensive documentation describing all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of services rendered to each Progent client by every Progent consultant. This archive of anomalies and resolutions is stored as an easily accessible support knowledge base that allows Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and formal partnerships with important technology companies such as Cisco and Microsoft make available other vast technical databases and permit quick access to manufacturers' internal engineering staff so Progent's online consulting experts are able to arrive at the best solutions in the least time.

Online services available from Progent to companies in Boston and anywhere in the state of Massachusetts include:

Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows clients to execute major projects economically and on time. Progent's project-based remote engineering services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for companies who lack the money or time to support an in-house Help Desk Call Center but who want quick communication with an efficient Help Desk with professional telephone assistance plus the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and serves as a seamless reinforcement of your established Call Center staff. Progent's Virtual Help Desk Call Center can act as a an escalation resource for the toughest network challenges, or be available in those situations when your regular support engineers are too busy.

    Progent's Help Desk team of experienced network consultants gives your clients in Boston or anywhere in the state of Massachusetts immediate contact with an effective technical support group with substantial experience offering telephone-based support and online diagnostics for computer environments powered by Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a solid driver of business performance, and Progent's goal is to solve and not just report IT problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Team provides online advanced consulting expertise and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, MS Office Word, and Microsoft Office Excel. To find out more information on Progent's consulting, custom development, and training services, go to Progent's Applications Experts Team.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as IPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Boston, or anywhere in the state of Massachusetts, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering looming trouble spots before they evolve into downtime, proactive monitoring can ward off stressful and costly information system crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X environments, Windows systems, or networks that support a combination of platforms.
How Your Boston Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online support with Microsoft Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Boston or throughout the state of Massachusetts, Progent's online network support specialists can deliver expert and economical IT support the moment your business has to have it. Long experience offering online technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity technology to solve network problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Boston office relies on a local independent consultant or maintains a full time organization that can handle day-to-day network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the knowledge to resolve unexpected system crises or particularly complicated integration problems.

Features of Progent's Online Network Services for Boston
Progent's online support, remote troubleshooting, network security consulting, and network administration services offer businesses in Boston or throughout the state of Massachusetts unparalleled leverage for your support budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:

  • Fast Phone Access to Microsoft Qualified Support Specialists
    Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Boston and is also ideal for customers in more remote areas of Massachusetts that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support company, Progent has access to a wide array of Microsoft support tools, technical databases, and on-going training.

  • By the Minute Rates to Reduce Costs
    Progent provides remote support on a minute-by-minute basis, so you are billed only for the services you receive. Progent asks for no minimum charge for phone support and asks for no ongoing subscription fee for support services provided during normal business hours. This protects you from paying big invoices for quick fixes.

  • Availability of Cisco Certified Network Design Professionals
    As a Certified Partner for Cisco, Progent offers the services of on-staff professionals who have experience in designing, implementing, and managing networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Specialists Group
    Progent's core support offerings include system integration, MS Exchange Server consulting, network security planning, and Help Desk Call Center services. Progent's Application Experts group can provide world-class consulting expertise in specific application areas. Support offered by the Application Experts staff includes:
    Dynamics GP Support and Customization
    Microsoft Project and Project Online Support
    Office Excel and Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Expertise
    BI Reporting Development and Training
    UNIX, Linux and Solaris Help
    SQL Server 2016 Application Development and SQL Server 2014 Application Development and Troubleshooting
    Oracle Database Administration and Software Programming
    MySQL DBA Services and Software Programming
    Apple Macintosh Consulting
    Amazon MWS Programming and Debugging

    By providing a full service one-stop resource for network generalists and specialists, Progent can deliver fast, affordable, and thorough information technology solutions that match the unique requirements of your business.

  • Advanced Remote Connectivity Software
    Protected online access permits Progent's support professionals to observe precisely what your users see. This makes it possible to produce quick solutions to problems that could otherwise demand an expensive personal visit. State-of-the-art online connectivity tools and expert engineers combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.

  • Support for Mainstream VPN Gateways
    Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.

  • 24x7 Service for Maximum Network Uptime
    For companies with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure high network uptime.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are intended specifically for budget-conscious organizations whose workers require instant access to a Help Desk Call Center with expert phone support and complete escalation ability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of IT experience, refined support software, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Entire Line of Servers
    Progent can provide in-depth support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 integration, Windows 2003 upgrades, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits by the minute. As a result, you pay only for delivered support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent faces little competition. Businesses who work with trusted freelance service providers or who employ in-house IT personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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