Immediate Online Troubleshooting for Boston Computer Systems
Fast Phone Help for Boston NetworksFor businesses in Boston or anywhere in the state of Massachusetts, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking problems, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage because they have the real-world background and are equipped with the advanced tools required to resolve the majority of information system issues quickly. This reduces direct costs because solutions require minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company saves even more in indirect costs by reducing or eliminating network outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is especially important for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing model for remote help is designed to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike typical online service companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing save you from situations where quick fixes somehow end up as substantial tabs. Progent's penchant for solving problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of optimized tools and proven processes which ensure the maximum level of efficiency for online help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to link to your environment without violating network security.

Progent's powerful customer support database system keeps comprehensive documentation of the service that Progent's customers have been provided. Progent's authorized consultants have access to the details of services provided to each Progent customer by any engineer. This database of issues and repairs is stored as a conveniently accessible proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft open up other massive technical knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's remote service experts are able to find optimal resolutions promptly.

Remote services offered by Progent to businesses in Boston and throughout the state of Massachusetts include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables clients to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who don't have the money or time to create an in-house Call Center but who want fast access to a dependable Help Desk Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Help Desk Call Center or improving your established organization, selecting or customizing Help Desk Call Center application software to address the particular requirements of your business, or adding temporary phone support staff to reinforce your existing Help Desk group to handle high-demand scenarios like software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants gives your customers in Boston or anywhere in the state of Massachusetts fast assistance from an efficient support group with substantial background delivering phone support and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's goal is to resolve and not just document technical problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team can supply phone-based professional consulting support and training in special business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Boston, or anywhere in the state of Massachusetts, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your IT maintenance is proactive and automated. By detecting looming issues before they grow into downtime, system monitoring can head off disruptive and expensive information system breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that support a combination of platforms.
How Your Boston Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Boston or anywhere in the state of Massachusetts, Progent's phone-based computer support engineers are ready to deliver professional and economical IT support whenever your business needs it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to fix computer problems quickly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Boston organization works with a regular freelance support technician or employs a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft certified consultants can still provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to resolve sudden network crises or especially complicated integration problems.

Advantages of Progent's IT Support for Organizations in Boston
Progent's remote IT consulting services enable your Boston organization to have the advantages of on-call, expert network support without the expense of managing a full-time IT organization. Your network will derive added business value by becoming increasingly available, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    For most offices in Boston or anywhere in Massachusetts, nearby network service providers, whether consisting of outside consultants or a full-time IT staff, can solve typical network problems. On the other hand, serious problems sometimes occur when local resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your onsite support technicians. In these situations, Progent's online service experts give you an easy, fast, and economical way to augment your regular help and to pass on useful information to improve your capability to resolve future issues locally.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller offices commonly rely on individual freelance consultants. Although independent service people carry less overhead than larger consulting organizations and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the lack of backup help may force your company to go without assistance during an emergency. As your network grows, network unavailability and problems with critical applications become more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup support experts to insure your IT system remains up and running.

  • Build a Scalable Foundation for Seamless Growth
    Organizations typically start with an IT system implemented on a shoestring budget. Without a scalable framework, slap-dash fixes often get piled onto an unstable foundation. As a company grows, stability and expandability issues can hinder the success of the business. Such badly designed systems need careful assessment, intelligent strategic planning, and extensive technical expertise to evolve to a system architecture able to provide the stable foundation to handle vital business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations require advice and technical training to navigate through an ever more complex maze of product options capable of accelerating business success and improving efficiency. Businesses hardly need a computer consultant who is trying to resell a specific vendor's products. IT consulting and product sales can result in a scenario where the recommended solution is built around a predetermined product rather than the true requirements of a business. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the best needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT background, refined remote support software, and understanding of corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on professional experience, in the trenches of IT service, executing a wide range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not just world-class technical help, but also a support engineer with proven approaches for applying computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for support services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Companies who work with trusted independent service providers or who maintain internal support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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