Fast and Affordable Remote Support for Boston Information Networks
Fast Online Technical Support for Boston SystemsFor companies in Boston or anywhere in the state of Massachusetts, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to help with high-level security design and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage because they have the real-world background and are equipped with the advanced tools needed to solve most information system problems rapidly. This reduces direct costs since service calls accumulate minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote consulting know-how is especially helpful for organizations that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you are charged only for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for billing prevent scenarios where fast fixes somehow end up as big tabs. Progent's penchant for dealing with problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized tools and proven processes that permit the highest degree of effectiveness for online help and repair for IT networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to interface to your network without breaching corporate security.

Progent's sophisticated customer support reporting application stores thorough documentation of all service that Progent's customers have been provided. Progent's team service personnel have access to the history of all help rendered to every Progent customer by any Progent engineer. This database of anomalies and fixes is organized as a quickly exploitable support knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft open up additional vast technical databases and permit quick access to vendors' in-house product engineers so Progent's remote service experts are able to find the most efficient solutions quickly.

Online support services available from Progent to customers in Boston and anywhere in the state of Massachusetts include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top enterprises. The ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who don't have the budget to create an in-house Help Desk Call Center but who want fast response from a reliable Help Desk Call Center with proficient phone support as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Call Center consulting services can assist you in building an efficient new Call Center or enhancing your established one, selecting or modifying Call Center software products to handle the particular demands of your business, or providing occasional online personnel to supplement your in-house Help Desk Call Center group to deal with unusually busy events such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk staff of veteran information technology professionals offers your customers in Boston or anywhere in the state of Massachusetts quick access to an effective technical support resource with substantial experience delivering phone consulting and online diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a key driver of company success, and Progent's policy is to solve instead of merely track network issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Team can supply online and in-depth engineering support and training in key application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Boston, or anywhere in the state of Massachusetts, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your network maintenance is proactive and automated. By anticipating looming issues before they grow into network outages, remote monitoring can avoid disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or networks powered by a variety of OS platforms.
How Your Boston Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Boston or anywhere in the state of Massachusetts, Progent's online computer support engineers are ready to deliver professional and economical IT support whenever your organization needs it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair network problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Boston business works with a local freelance consultant or employs an in-house IT staff that know how to deal with common computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the knowledge to handle sudden system emergencies or especially complicated integration projects.

Benefits of Progent's IT Support for Organizations in Boston
Progent's remote IT consulting services enable your Boston organization to enjoy the advantages of immediate, expert IT support without the expense of managing a full-time IT staff. Your information system will acquire greater business value by becoming more available, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most businesses in Boston and throughout Massachusetts, nearby computer service resources, whether made up of freelance consultants or a full-time maintenance staff, can solve typical network issues. However, serious problems may occur when local resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your local service people. In these situations, Progent's online support professionals provide an easy, fast, and economical way to supplement your regular help and to convey valuable knowledge to increase your capability to resolve future issues in-house.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller companies often depend on independent freelance service providers. While freelance consultants carry less internal costs than larger support organizations and can often charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of reserve help may require your company to wait for assistance during an IT crisis. As your company grows, network unavailability and problems with vital software are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup support experts to make sure your network remains up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Companies typically start with an information system implemented on a shoestring budget. Lacking a strong framework, band-aid fixes often get thrown on top of an unstable foundation. When a network grows, stability and expandability issues can impede the productivity of the organization. Such poorly designed systems require careful assessment, smart long-term planning, and wide technical knowledge to evolve to a network infrastructure able to provide the solid foundation to handle vital business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller organizations need guidance and technical education to navigate through an ever more complicated maze of product alternatives available for promoting business success and improving productivity. These companies hardly need a network engineer who is attempting to resell a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to align technical consulting with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT background, refined support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Full Family of Server Platforms
    Progent offers world-class support for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you owe only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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