Expert Remote Technical Support for Bridgeport, Connecticut Networks from Certified Consultants
Small businesses have typically been overlooked by large network support firms. Many small businesses permit themselves to grow dangerously dependent on freelance consultants or small support organizations who lack the bandwidth or broad knowledge to respond quickly or efficiently to technical emergencies. Other small businesses turn to mass-market support providers staffed with technicians taught to provide standardized fixes for common problems but who are missing the background and versatility to deal with the variety of configurations and lack of standards typical of small company information systems.

Progent's proven approach to delivering affordable and effective network service to small companies has made Progent one of the top Microsoft-certified network consulting firms in the United States. Progent has provided online support to small businesses in every state in the United States (refer to Progent's client testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service group. This can cut costs and help meet schedules for big projects such as application design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to certified consultants to assist your business to design and execute your cloud strategy.

Main IT Areas Supported by Progent for Office Networks in Bridgeport, Connecticut
Progent's nationwide team of industry certified consultants offers support for virtually all facets of network technology used by businesses of any size. Technologies served by Progent in and around Bridgeport include:

Support Delivery Options for Bridgeport, Connecticut Businesses
Progent has a variety of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting, and IT management. Progent's paradigm for providing computer support is based on the Help Desk structure familiar to larger IT groups. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive service records, reliable follow-through, and strict cost monitoring for an array of IT support delivery modes that include remote troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite support calls. The background of Progent's network engineers allows them to resolve the majority of IT issues quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration process for new customers to accommodate emergency network problems and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out additional information about Progent's online computer support services.

  • On-site Service
    Progent offers on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's online support engineers to deliver small and midsize companies the best of both worlds: onsite service technicians when you need them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for in-person support calls is typically under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details concerning how to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all companies who require fast and dependable support from an online Help Desk with efficient telephone assistance, remote troubleshooting tools, and enough technical depth for all needed escalation. Since small and midsize businesses usually have limited information technology funds and can spare scant management attention for handling IT support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective way to ensure that small business computer systems stay productive. Learn more about Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small companies affordable availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection consulting, high availability it system consulting, virtualization solutions, plus integration, programming and training for business programs including financials, ERP and MRP, reporting, CRM, and productivity software. Progent can help with one-time projects including office moves and massive software migrations, longer term projects like management information software development and support, database software programming and administration services, and web design, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host key applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher levels of availability, protection, and performance than is feasible using the type of on-site data center that is achievable for most small and midsize companies. Because Progent utilizes the same data centers that host the equipment of many of the world's biggest IT organizations, Progent can save you the expense of creating and maintaining the infrastructure needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and service packs stay current, protection and performance is constantly monitored, and systems are regularly archived and ready for complete and prompt recovery. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top level of availability and scalability but that is also convenient for clients to transfer to a different support provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered solution, can handle the multi- OS and non- standardized environments common with small companies, and retains control of the licenses in the customer's hands so that migrating to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert online consulting to help companies of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's affordable ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly from a ransomware attack. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Bridgeport, Connecticut Small Businesses
Progent's staff size, scope of information technology expertise, and experience with corporate network support allow small businesses to sidestep the problems related to over dependence on thinly staffed service firms or independent consultants.

Working with Progent's Experts allows your small business to:

  • Prevent Over Dependence on Individual Support Consultants
    For IT support, small companies often depend heavily on individual consultants. Though individual support providers carry lower expenses than more substantial IT service organizations and can typically bill apparently lower rates, freelancers are often unable to react rapidly to critical network problems. If a freelance consultant is busy with different client, sick, on travelling, or in class, the lack of replacement staff may force your business to wait for assistance during a crisis. The more your company expands, system downtime or difficulties with line-of-business programs become more expensive. The dollars you believed you were saving on a freelancer can disappear fast because of lower productivity. Also, when freelance engineers encounter new problems, the unavailability of a big engineering team to rely on for advice requires them to learn with the meter running while your organization winds up footing the costs for their ongoing training.

  • Gain Access to Experts in Complex Information Technology Issues
    The majority of smaller service firms or independent engineers who concentrate on small business network support are capable of delivering routine fixes but don't have the experience to deal efficiently with complicated network environments that have a variety of operating systems, many offices, VoIP implementations, mobile clients, interconnected accounting and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's background with global enterprises and Progent's extensive staff of specialists can be valuable to your small business because big-company environments are inherently complicated, integration issues require thorough knowledge in many technical disciplines, and reaching an acceptable level of robustness, availability, and security calls for enterprise-tested leading practices.

  • Create a Firm Foundation for Growth
    Small companies typically start with an IT system implemented on a shoestring budget. Lacking a carefully designed basis, a sequence of improvised repairs commonly get tossed on top of a tenuous structure. As a business evolves, stability and expandability problems can obstruct the productivity of the business. Such networks need proper assessment, intelligent business analysis, and broad-based expertise to migrate to a network infrastructure that will act as the reliable foundation to handle critical business requirements and ease downstream expansion.

  • Team with Solution Finders, Not Product Resellers
    Smaller companies need guidance and education to work through an increasingly complex array of IT alternatives available for enabling business growth and improving productivity. Businesses do not need an IT consultant or support firm that tries to promote products. Progent avoids conflicted motives by not reselling any products. Progent provides services and expertise exclusively. This permits Progent to align consulting services with the genuine interests of customers. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is based on a preselected technology rather than being based on the actual needs of a customer.

How to Contact Progent
In case your Bridgeport, Connecticut business needs to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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