Professional Online Technical Support for Bridgeport, Connecticut Computer Networks from World-class Consultants
Small companies have traditionally been overlooked by large network service organizations. Many small companies allow themselves to become overly reliant on individual consultants or small consulting firms who lack the size or broad knowledge to react promptly or efficiently to network emergencies. Still other small businesses turn to giant support firms that employ personnel trained to offer standardized fixes for ordinary issues but who are missing the experience and versatility to deal with the diversity of environments and absence of standards that characterizes small company information systems.

Progent's proven methodology for providing affordable and successful network support to small businesses has made Progent among the top Microsoft network consulting firms in the United States. Progent has delivered remote support to businesses in every state in the U.S. and offers onsite technical support in almost all zip codes.

For mid-size and large companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house network support personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application development, disaster recovery planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified experts to help your business to plan and implement a sensible cloud computing strategy.

Core Technologies Supported by Progent for Business Networks in Bridgeport, Connecticut
Progent offers the support of qualified consultants for all facets of network technology found in small companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Alternatives for Bridgeport, Connecticut Businesses
Progent has a variety of options for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's model for delivering computer support services is built on the Call Center structure familiar to big IT support groups. Progent's Contact Center Service Mechanism promotes rapid support, thorough service records, reliable follow-through, and tight cost monitoring across a range of network service delivery options that include online troubleshooting, in-person support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can help customers to analyze and fix network problems without the expense or delay of in-person service calls. The experience of Progent's IT consultants allows them to resolve the majority of IT problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent charges per minute with zero startup charges or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn more details about Progent's online computer support services.

  • On-site Service
    Progent offers onsite computer support for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: on-premises service professionals when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business application developers. The wait time for in-person service calls is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more about why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who need prompt and dependable access to a professional Helpdesk with effective phone support, online troubleshooting tools, and enough technical strength for all needed problem escalation. Because small and midsize companies typically have tight IT budgets and can spare little executive bandwidth for dealing with IT support, Progent's Contact Center Outsourcing Services could be the most efficient option to make sure that small business information systems are always up and running. Learn more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, non-stop it system engineering, virtual server strategies, plus integration, customization and support for small business software such as accounting, ERP, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects such as site relocations and major software upgrades, longer term projects such as management analytics application development and customization, relational database software development and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host key business applications like Exchange and MS SQL to provide small and midsize companies with higher levels of dependability, security, and performance than is possible with the class of internal data center that is realistically affordable for the majority of small companies. Because Progent uses the same data centers that support the equipment of many of the world's largest information technology organizations, Progent can eliminate the expense of building and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay current, security and performance is constantly tracked, and systems are regularly backed up and ready for complete and prompt recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's servers in a setting that not only provides the highest level of availability and extensibility but that is also easy for clients to migrate to a different service provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow small businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class reliability and an unparalleled level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can support the multi- OS and loosely standardized environments common with small businesses, and keeps ownership of the licenses in the customer's hands so that moving to a new virtualized system is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote consulting services to help organizations of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to deliver web-based management and world-class security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Why Progent Offers the Smart Alternative for Bridgeport, Connecticut Small Businesses
Progent's staff size, breadth of technical expertise, and familiarity with corporate IT support enable small companies to avoid the problems associated with excessive reliance on thinly staffed service organizations or individual engineers.

Teaming with Progent enables your small business to:

  • Prevent Over Dependence on Individual Support Consultants
    For IT support, small companies often depend heavily on individual engineers. Although freelance support providers have lower expenses than larger support firms and can typically bill nominally lower rates, they are sometimes spread too thin to react rapidly to critical problems. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of backup staff may require your company to go without assistance during a crisis. As your small business grows, system downtime or problems with critical applications become more expensive. The dollars you believed you were conserving on a freelancer can disappear quickly because of lost output. Also, when independent consultants encounter unfamiliar technologies, the lack of a big engineering group to rely on for assistance forces them to learn in place while your company winds up with the bill for their ongoing education.

  • Have Access to Experts in Complex Information Technology Solutions
    The majority of smaller support firms or independent consultants focused on small company IT support may excel at providing connect-the-dots solutions but don't have the experience to work cost-effectively with complex IT environments with mixed platforms, multiple locations, Voice over IP implementations, mobile clients, interconnected accounting and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive staff of specialists can benefit your company because enterprise networks are by nature complex, support problems require in-depth knowledge in numerous technical disciplines, and achieving a high degree of robustness, reliability, and security requires industry-proven processes.

  • Build a Firm Basis for Seamless Growth
    Small companies often start with an IT system implemented on a tight budget. Without a carefully designed basis, a sequence of band-aid fixes often get thrown on top of a marginal structure. As a business grows, reliability and scalability issues can hinder the success of the business. These networks require thorough assessment, smart business planning, and broad-based expertise to upgrade to a network infrastructure that will provide the reliable basis to handle current business needs and ease future expansion.

  • Team with Solution Consultants, Not Product Resellers
    Smaller businesses require direction and education to navigate through an ever more complex array of IT options offered for accelerating business growth and improving efficiency. They do not need an IT engineer or support organization that attempts to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers services only. This permits Progent to align technical support services with the real interests of clients. Combining IT support and product reselling can lead to a conflict where the proposed solution is built around a predetermined vendor rather than being based on the true requirements of a small business.

How to Contact Progent
If your Bridgeport, Connecticut business needs to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Assistance
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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