Bridgeport, CT Online Help from World-class Computer Troubleshooting Professionals
Progent's network tech support services can deliver your Bridgeport, CT business affordable and dependable support from world-class technical experts. By providing network consulting help when you require it, providing advanced expertise for key applications, delivering value-added support such as 24x7 network monitoring, and billing only for services you use, Progent offers your Bridgeport, Connecticut business an economical solution for optimizing the productivity and profitability of small-scale office networks. Whether you maintain an on-premises system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to build and manage a robust and safe IT network and to benefit from quick access to the seasoned help usually available only to enterprises who are able to set up a sizeable internal IT organization.

For larger businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal IT support group. This can cut costs and help meet schedules for big IT initiatives like application programming, business continuity planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited experts to help your business to design and execute a sensible cloud computing strategy.

Core Technical Areas Serviced by Progent for Bridgeport, Connecticut Office Networks
As a Microsoft Certified Gold Partner IT service firm that maintains a world-class team of Cisco qualified CCIE network infrastructure experts and Apple certified consultants, Progent offers urgent assistance and low-cost remote consulting to Bridgeport, CT small businesses for a wide array of information technologies such as:

Support Delivery Alternatives Available for Bridgeport, Connecticut Companies
Progent offers a variety of options for providing small companies with cost-effective IT services for technical support, consulting, hosting services, and IT management. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center structure common to big IT organizations. Progent's Help Desk Support Mechanism ensures rapid support, comprehensive activity documentation, dependable follow-up, and tight expense monitoring for an array of network service delivery modes that include online troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and repair network issues without the expense or time loss of on-premises service visits. The background of Progent's network consultants makes it possible to resolve most network issues quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration procedure for new customers to address urgent situations and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn additional details concerning Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service experts to give small and midsize companies the best of both worlds: hands-on service technicians when you require them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for in-person support visits is typically under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning how to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all companies who require prompt and dependable access to a professional Help Desk with efficient telephone assistance, online troubleshooting tools, and sufficient technical strength for full escalation. Since smaller companies usually are constrained by tight IT budgets and can spare little management bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to ensure that business computer systems stay up and running. Learn more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, non-stop it system engineering, virtual server strategies, plus configuration, customization and support for small business applications such as financials, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including site moves and major software migrations, extended projects like business reporting software development and support, database application development and administration support, and web development, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent services like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for key applications like Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher degrees of reliability, protection, and performance than is possible with the class of internal data center that is practical for most small businesses. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest information technology organizations, Progent can save you the investment in building and managing the infrastructure needed for world-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions stay current, protection and performance is constantly tracked, and systems are regularly archived and ready for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of availability and expandability but that is also simple for clients to transfer to another support provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit businesses with mixed environments to benefit dramatically on the costs of hardware, system support, and IT management while achieving world-class dependability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed package, can handle the multi- OS and loosely standardized environments common with small companies, and retains control of the licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online support services to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex array of network technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory requirements for network information protection and incident reporting.

The scope and size of Progent's consulting team bring a unique set of benefits to clients wishing to maximize the business value of their IT network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional background, at the forefront of IT support, performing a broad variety of IT projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This ensures that you get not only world-class technical skills, but also a consultant with field-tested approaches for resolving real-world network problems quickly. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are billed only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no registration charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major bills for fast fixes. An additional advantage of granular invoicing is that you will not be tempted to allow incipient issues to fester until they grow into major problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports given by each consultant to each client. The practice of documenting and archiving support records results in more efficient support and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small companies who utilize independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and productive. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Bridgeport, Connecticut company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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