Bridgeport, CT Online Help from World-class Computer Troubleshooting Professionals
Progent's computer network tech support services can provide your Bridgeport, CT company budget-friendly and reliable support from world-class technical professionals. By delivering IT support help when you require it, offering specialized expertise for line-of-business applications, offering value-added services such as 24x7 network monitoring, and invoicing only for support you use, Progent gives your Bridgeport, Connecticut business an economical solution for optimizing the productivity of small business information systems. If you run an onsite system, rely on cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent way for businesses and local governments to build and manage a reliable and secure IT network and to have fast access to the skilled help usually restricted to corporations who are able to maintain a sizeable internal IT staff.

For larger businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal IT support staff. Co-sourcing can cut costs and help meet schedules for big projects like application development, disaster recovery preparedness, security audits, office consolidations, or technology migrations.

Progent can also provide access to accredited experts to assist your company to plan and execute your cloud computing strategy.

Core Products and Technologies Serviced by Progent for Companies in Bridgeport, Connecticut
Progent's nationwide group of certified experts offers help for all facets of network technology found in organizations of any size. Technologies served by Progent in Bridgeport include:

Support Delivery Alternatives Available for Bridgeport, Connecticut Companies
Progent offers a selection of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing computer support is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Service Model promotes fast response, thorough service records, dependable follow-up, and tight expense control across an array of network service delivery modes that include remote repairs, in-person help, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist customers to troubleshoot and fix network issues without the cost or delay of travel for onsite support visits. The experience of Progent's network engineers allows them to handle most IT problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to address emergency situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn additional information about Progent's online network support services.

  • On-site Support
    Progent offers onsite computer assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online support engineers to deliver small businesses the best of both worlds: onsite support professionals when you require them plus the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for on-site service visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more concerning how to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize companies who need fast and reliable access to a professional Help Desk Call Center with efficient phone support, remote troubleshooting capability, and enough technical depth for all needed escalation. Because smaller businesses typically are constrained by limited IT funds and can provide scant executive attention for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to make sure that business computer networks stay productive. Read more about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network security consulting, high availability network consulting, server virtualization solutions, plus configuration, programming and training for small business programs including accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including site relocations and major system upgrades, longer term initiatives like business information software development and support, relational database application programming and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher levels of reliability, security, and performance than is possible using the type of on-site data center that is achievable for most small businesses. Since Progent uses the same data centers that host the equipment of some of the world's largest information technology companies, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly monitored, and systems are regularly backed up and ready for full and rapid restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize company's production servers in a setting that not only delivers the highest level of availability and scalability but that is also easy for clients to migrate to a different service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, system support, and network management while achieving enterprise-class availability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can support the mixed- OS and non- standardized networks typical of smaller companies, and retains ownership of the software in the customer's possession so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert online support services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a collection of affordable, set-price monthly services intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to provide centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS managed backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight Systems Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight Systems Watch server and desktop automated management consulting.

Why Progent Offers the Smart Alternative for Bridgeport, Connecticut Small Businesses
Progent's size, depth of information technology skill, and experience with enterprise IT consulting allow small companies to avoid the problems related to over dependence on thinly staffed service firms or freelance engineers.

Teaming with Progent's Experts allows your company to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT services, smaller businesses often rely heavily on independent engineers. Although individual service providers carry lower overhead than more substantial support firms and can typically charge apparently lower rates, they are occasionally spread too thin to react quickly to urgent problems. If a freelance consultant is busy with different client, sick, on vacation, or in class, the absence of replacement staff may force your company to go without help during a crisis. The more your small business grows, system downtime or problems with line-of-business applications become more costly. The money you thought you were saving on a freelancer can disappear quickly due to lower productivity. In addition, when independent engineers confront unfamiliar problems, the unavailability of a big consulting group to rely on for assistance requires them to learn with the meter running while your business winds up with the bill for their ongoing training.

  • Have Access to Expertise in Complex IT Solutions
    Many small service organizations or independent consultants focused on small company network consulting are capable of providing routine fixes but don't have the background to deal cost-effectively with complex network configurations that have mixed operating systems, multiple offices, VoIP implementations, mobile workers, interconnected accounting and operational software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive team of specialists can benefit your small business because enterprise environments are inherently complicated, integration issues demand in-depth knowledge in numerous technical disciplines, and achieving an acceptable degree of robustness, availability, and protection calls for enterprise-tested processes.

  • Create a Solid Foundation for Seamless Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Lacking a proper basis, a sequence of band-aid fixes often get tossed onto of a marginal structure. As a company evolves, stability and scalability issues can undermine the success of the business. These networks need thorough assessment, intelligent business planning, and broad-based experience to migrate to an IT environment that will act as the solid basis to meet current business needs and ease future growth.

  • Work with Solution Consultants, Not Product Resellers
    Small businesses need direction and insight to work through an increasingly complex maze of IT alternatives offered for accelerating growth and enhancing productivity. Businesses do not need an IT consultant or support firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides services only. This permits Progent to match technical services with the real interests of customers. Combining IT support and product reselling can result in a conflict where the proposed solution is based on a preselected vendor instead of being based on the true needs of a customer.

Get in Touch with Progent
If your Bridgeport, Connecticut business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Help
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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