Low-cost Computer Help from Microsoft Qualified Experts for Businesses in Bridgeport, CT
By delivering professional know-how whenever you need it, providing in-depth expertise for critical applications, offering innovative services like virtual data center hosting, billing solely for services you receive, and charging no setup or retainer fees for standard services, Progent helps your company to maximize the business value of your information network and cut support costs. Progent recognizes that network security, reliability, and performance are as important to small businesses as to major enterprises but that small companies don't have the economy of scale to invest heavily in information technology and internal service staffs. Progent's fundamental value proposition is that no IT support firm can equal Progent's capability to provide the network support expertise your company needs when you require it and at a cost you can afford.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like software programming, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of certified experts to help your company to plan and implement a sensible cloud computing strategy.

Main Practice Areas Serviced by Progent for Businesses in Bridgeport, Connecticut
Progent's nationwide team of industry certified experts offers support for virtually all facets of network technology used by companies of all sizes. Practice areas supported by Progent in Bridgeport include:

Support Delivery Options Available for Bridgeport, Connecticut Companies
Progent has a variety of alternatives for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting, and IT administration. Progent's model for providing IT support services is built on the Call Center structure familiar to larger IT organizations. Progent's Help Desk Support Model promotes rapid support, comprehensive service documentation, consistent follow-through, and strict cost control for a range of network support delivery modes that include online repairs, on-premises support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person service calls. The experience of Progent's network engineers allows them to handle the majority of IT issues rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration procedure for new customers to address urgent situations and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out additional details about Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's online service experts to give small companies the optimal solution: in-person service technicians when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for in-person support visits is usually under one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Find out more details about how to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for all companies who require prompt and reliable access to an online Contact Center with efficient telephone assistance, online troubleshooting capability, and enough technical depth for all needed escalation. Since small and midsize businesses typically have limited IT funds and can provide little management bandwidth for handling IT support, Progent's Contact Center Services could be the most efficient option to make sure that small business computer networks are always up and running. Learn more about Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable availability of world-class consultants who can provide assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security engineering, high availability network consulting, virtual server solutions, plus integration, programming and support for business applications including accounting, ERP, business analytics, CRM, and productivity software. Progent can provide assistance with one-shot projects including office moves and major software migrations, longer term initiatives such as management information application programming and customization, database software development and administration services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and MS SQL to provide small companies with greater levels of availability, protection, and performance than is feasible with the class of internal data center that is realistically affordable for the majority of small and midsize companies. Since Progent utilizes the same facilities that host the equipment of some of the planet's biggest information technology organizations, Progent can save you the cost of building and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and service packs remain current, security and performance is continually monitored, and systems are consistently backed up and ready for complete and rapid restoration. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's production servers in an environment that not only provides the top degree of availability and expandability but that is in addition convenient for customers to migrate to another support provider or to move in-house when your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can handle the multi- OS and non- standardized networks common with smaller companies, and keeps control of the licenses in the client's possession so that moving to a different virtualized host is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote consulting support to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness either to block or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of infrastructure technologies including firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on network security and can assist with complex security programs like SIEM solutions to help enterprises comply with industry standards and statutory mandates for network information security and reporting.

The scope and size of Progent's consulting team offer a unique set of advantages to clients wishing to increase the business value of their IT network within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, in the trenches of IT support, performing a broad variety of IT projects for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested approaches for repairing real-world network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for phone support and on-site visits by the minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no sign-up fee and requires no retainer for services delivered during normal working hours. Many support firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity does away with major bills for fast solutions. An additional advantage of granular invoicing is that clients will be less inclined to allow incipient issues to fester until they become major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation given by every consultant to each client. The practice of detailing and organizing service records results in more effective support and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Small businesses who work with freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Bridgeport, Connecticut company wants to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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