Bridgeport, CT Online Help from Certified Computer Network Troubleshooting Professionals
Progent's network support services can deliver your Bridgeport, CT business cost-effective and dependable support from world-class computer engineers. By providing network consulting service when you require it, providing advanced knowledge for vital technologies, delivering value-added services such as 24x7 server monitoring, and invoicing only for support you receive, Progent gives your Bridgeport, Connecticut company an affordable solution for maximizing the profitability of small office information systems. If you maintain a local datacenter, rely on cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent way for organizations and local governments to create and support a reliable and safe information network and to benefit from fast availability of the seasoned help typically available only to corporations who can afford a sizeable in-house information technology group.

For mid-size and large companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house IT service group. Co-sourcing can save money and help meet schedules for big projects like application development, business continuity preparedness, network security audits, office consolidations, or technology migrations.

Progent can also offer the services of certified experts to help your business to design and implement your cloud computing strategy.

Main Areas of Expertise Serviced by Progent's Consultants for Businesses in Bridgeport, Connecticut
Progent's nationwide team of certified support professionals offers assistance for all aspects of network technology found in businesses of any size. Practice areas supported by Progent in and around Bridgeport include:

Support Delivery Alternatives for Bridgeport, Connecticut Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting services, and network administration. Progent's model for providing IT support services is based on the Help Desk operational structure common to larger IT support groups. Progent's Contact Center Support Model promotes fast response, thorough service records, reliable follow-through, and tight expense control for a range of network service delivery alternatives that include remote troubleshooting, onsite support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can help clients to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems rapidly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out additional information concerning Progent's remote computer support expertise.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service experts to give small companies the optimal solution: on-premises support professionals when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for in-person service calls is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more concerning why to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Helpdesk Services are intended for all businesses who require fast and reliable access to a professional Help Desk Call Center with efficient telephone support, online troubleshooting capability, and sufficient technical depth for all needed problem escalation. Since small and midsize companies typically have limited information technology budgets and can provide scant management attention for handling network support, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that small business information systems are always up and running. Read more details about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can provide assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop it system engineering, virtualization solutions, plus integration, programming and training for small business applications including accounting, ERP, reporting, sales automation, and productivity packages. Progent can help with one-time projects such as office moves and major system upgrades, longer term initiatives like management information application programming and customization, database software programming and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system management, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host mission-critical applications such as Exchange and Microsoft SQL Server in order to provide small companies with higher levels of dependability, protection, and performance than is feasible with the type of in-house data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same data centers that host the gear of many of the planet's largest information technology organizations, Progent can save you the cost of building and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions stay current, protection and efficiency is constantly monitored, and systems are regularly backed up and ready for full and prompt restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small organization's production servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is also convenient for customers to transfer to another service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that permit companies with mixed environments to save significantly on the costs of capital equipment, infrastructure support, and network administration while achieving world-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can handle the multi- OS and non- standardized environments common with smaller businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtualized system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online consulting services to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize local IT assets along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Bridgeport, Connecticut Businesses
Progent's staff size, depth of technical skill, and familiarity with enterprise IT consulting enable small businesses to avoid the pitfalls associated with over dependence on thinly staffed service organizations or individual engineers.

Teaming with Progent enables your business to:

  • Prevent Over Reliance on Individual Consultants
    For IT support, small businesses often rely heavily on individual engineers. Though individual service engineers carry lower overhead than more substantial IT service firms and can typically bill apparently smaller fees, they are sometimes too overworked to react rapidly to critical network problems. If an independent engineer is busy with different client, ill, on travelling, or in class, the lack of replacement personnel may require your business to go without assistance in case of a crisis. The more your company grows, system unavailability or problems with critical applications get more expensive. The money you believed you were saving on a freelancer can disappear fast due to lost output. Also, when freelance consultants encounter unfamiliar problems, the unavailability of a large consulting group to depend on for help requires them to learn with the meter running while your company winds up footing the costs for their continuing training.

  • Gain Access to Expertise in Sophisticated Information Technology Issues
    The majority of small support firms or freelance engineers focused on small business network consulting are capable of providing routine fixes but don't have the experience to work efficiently with complex network infrastructures with a variety of platforms, multiple locations, VoIP systems, remote workforces, integrated financial and operational applications, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large team of experts can benefit your company because big-company networks are characteristically complicated, integration issues demand in-depth knowledge in many technical areas, and achieving an acceptable level of robustness, availability, and security requires industry-tested leading practices.

  • Build a Firm Basis for Growth
    Small businesses often begin with a network cobbled together on a tight budget. Without a carefully designed basis, a sequence of band-aid fixes often get tossed on top of a marginal structure. As a business grows, reliability and expandability problems can obstruct the success of the business. Such environments need proper evaluation, intelligent business analysis, and in-depth experience to migrate to an IT infrastructure that can provide the solid basis to meet current business requirements and ease downstream growth.

  • Work with Solution Finders, Not Product Vendors
    Small companies need direction and education to navigate through an increasingly complicated maze of technology alternatives available for accelerating growth and improving productivity. Businesses do not need a network engineer or service organization that tries to promote a product. Progent avoids conflicts of interest by not selling any products. Progent offers services only. This allows Progent to align technical support services with the real needs of clients. Combining IT consulting and product reselling can lead to a situation where the recommended solution is based on a preselected technology instead of being driven by the true needs of a client.

Contact Progent
If your Bridgeport, Connecticut business wants to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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