Expert Remote Technical Support for Bridgeport, Connecticut Networks from Certified Consultants
Small businesses have typically been overlooked by large network support firms. Many small businesses permit themselves to grow dangerously dependent on freelance consultants or small support organizations who lack the bandwidth or broad knowledge to respond quickly or efficiently to technical emergencies. Other small businesses turn to mass-market support providers staffed with technicians taught to provide standardized fixes for common problems but who are missing the background and versatility to deal with the variety of configurations and lack of standards typical of small company information systems.

Progent's proven approach to delivering affordable and effective network service to small companies has made Progent one of the top Microsoft-certified network consulting firms in the United States. Progent has provided online support to small businesses in every state in the United States (refer to Progent's client testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service group. This can cut costs and help meet schedules for big projects such as application design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to certified consultants to assist your business to design and execute your cloud strategy.

Main IT Areas Supported by Progent for Office Networks in Bridgeport, Connecticut
Progent's nationwide team of industry certified consultants offers support for virtually all facets of network technology used by businesses of any size. Technologies served by Progent in and around Bridgeport include:

Support Delivery Alternatives Available for Bridgeport, Connecticut Companies
Progent offers a selection of options for providing small businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and network management. Progent's paradigm for providing IT support services is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Contact Center Service Mechanism ensures fast support, thorough activity documentation, reliable follow-through, and strict expense control for an array of network service delivery options that include remote troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can help customers to analyze and repair hardware and software issues without the cost or delay of travel for onsite support visits. The experience of Progent's IT engineers makes it possible to handle the majority of IT problems rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for new customers to address emergency situations and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn additional details about Progent's online network support services.

  • Onsite Service
    Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service experts to deliver small and midsize businesses the best of both worlds: hands-on support professionals when you require them plus the remote help of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The response time for in-person support visits is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning how to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for all businesses who need fast and dependable access to a professional Help Desk Call Center with efficient telephone assistance, online repair tools, and enough technical strength for full problem escalation. Because smaller companies typically have limited information technology budgets and can provide little executive bandwidth for dealing with IT support, Progent's Help Desk Services could be the most efficient way to make sure that small business information networks are always productive. Learn more details concerning Progent's Contact Center services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network protection consulting, fault tolerant network design, virtualization solutions, plus integration, programming and training for business software such as accounting, operations, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including site relocations and massive software migrations, longer term initiatives such as management information application programming and customization, database application programming and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network administration, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for vital business applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of reliability, security, and performance than is feasible using the class of on-site data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of some of the planet's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the systems required for world-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that patches and revisions stay current, security and efficiency is continually tracked, and systems and data files are regularly archived and ready for complete and prompt recovery. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to another support firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow businesses with mixed networks to benefit significantly on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can support the multi- OS and non- standardized networks common with small businesses, and retains control of the software in the customer's hands so that moving to a new virtualized host is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote consulting to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine physical IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to block or recover quickly from a ransomware attack. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of network security and can help with complex security projects like SIEM solutions to help companies meet business guidelines and statutory regulations for IT data protection and reporting.

The scope and depth of Progent's engineering team bring a unique array of advantages to organizations wishing to increase the business value of their IT system within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry experience, at the front lines of network service, executing a wide range of IT tasks for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This ensures that you get not only expert IT capability, but also a support engineer with proven methods for solving real-world network problems quickly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for online service and in-person help by the minute. Consequently, you are charged exclusively for received support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no registration fee and asks no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates major invoices for quick fixes. Another benefit of by-the-minute invoicing is that your company won't be tempted to permit simple problems to fester until they grow into major ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation given by every staff member to each customer. The discipline of documenting and organizing support records results in more efficient service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Small businesses who work with independent consultants or who maintain in-house IT staffs gain when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and efficient. Find out more concerning Progent's knowledge transfer services.

Contact Progent
In case your Bridgeport, Connecticut business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Assistance
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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