Brownsville, TX Online Help from World-class Computer Service Consultants
Progent's computer network support services can deliver your Brownsville, TX company affordable and reliable support from world-class consulting engineers. By providing network consulting service when you require it, providing specialized knowledge for line-of-business technologies, offering value-added services such as automated server monitoring, and billing only for support you use, Progent offers your Brownsville, Texas company an economical option for optimizing the profitability of small-scale business information systems. Whether you run a local system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to build and support a robust and safe information system and to benefit from quick availability of the seasoned support usually restricted to enterprises who are able to set up a large in-house IT group.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network support personnel. Co-sourcing can save money and help meet schedules for major projects like application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited consultants to help your company to design and implement your cloud computing strategy.

Core Technical Areas Serviced by Progent for Brownsville, Texas Businesses
As a Microsoft-certified Partner consulting firm with a large group of Cisco CCIE network experts and Apple Computer certified engineers, Progent provides emergency assistance and low-cost online consulting to Brownsville, TX companies for a broad array of computer technologies including:

Service Delivery Options for Brownsville, Texas Companies
Progent has a variety of options for providing small companies with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for providing network support is based on the Help Desk operational structure common to big IT support organizations. Progent's Helpdesk Support Mechanism promotes fast support, thorough service records, reliable follow-through, and strict expense control for a range of network support delivery alternatives that include online repairs, onsite help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist clients to analyze and repair hardware and software issues without the expense or time loss of in-person support visits. The background of Progent's IT engineers allows them to resolve the majority of network problems quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to address emergency network problems and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Learn more details concerning Progent's remote computer support expertise.

  • Onsite Service
    Progent provides onsite computer support for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online support experts to give small companies the optimal solution: on-premises support professionals when you need them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The response time for in-person support visits is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more details about how and why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who require fast and dependable access to an online Helpdesk with effective telephone support, online repair tools, and enough technical depth for full problem escalation. Because small and midsize companies usually are constrained by tight information technology budgets and can spare little management attention for dealing with network support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to ensure that small business information networks are always productive. Read more about Progent's Contact Center services.

  • Consulting Services
    Progent provides small businesses budget-friendly access to enterprise-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network security consulting, fault tolerant network design, server virtualization strategies, plus integration, customization and support for business programs such as financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with one-time projects such as site moves and massive software upgrades, longer term projects such as management information software development and customization, database software programming and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host critical applications like Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater levels of reliability, protection, and recoverability than is possible using the class of on-site data center that is practical for most small and midsize businesses. Since Progent utilizes the same data centers that host the equipment of many of the world's biggest IT companies, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions stay updated, protection and efficiency is constantly monitored, and systems and data files are regularly archived and available for complete and prompt recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's production servers in an environment that not only provides the top degree of availability and expandability but that is also convenient for clients to migrate to another service firm or to move internally if your situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow small businesses with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while getting world-class dependability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed package, can handle the mixed- platform and loosely standardized environments common with small businesses, and keeps ownership of the software in the client's hands so that moving to a different virtualized system is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers advanced remote consulting to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability to stop or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Brownsville, Texas Small Businesses
Progent's size, depth of technical skill, and experience with enterprise IT support enable small and midsize businesses to sidestep the problems related to over dependence on thinly staffed support firms or freelance engineers.

Teaming with Progent enables your company to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT services, small companies often rely excessively on individual engineers. Although individual service providers carry lower expenses than more substantial support firms and can afford to charge nominally lower rates, freelancers are sometimes stretched to far to react rapidly to critical network problems. If a freelance consultant is busy with another customer, ill, on travelling, or in training, the lack of replacement personnel may require your company to go without assistance during an emergency. The more your small business expands, network unavailability or problems with line-of-business applications get more expensive. The dollars you believed you were saving on a freelancer can disappear quickly because of lower productivity. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a big engineering team to rely on for help requires them to train in place while your organization winds up footing the bill for their continuing training.

  • Have Access to Experts in Advanced IT Issues
    Many small support organizations or independent engineers specializing in small business network consulting may excel at delivering routine solutions but lack the experience to work cost-effectively with complex network configurations with mixed operating systems, many sites, VoIP implementations, remote clients, interconnected financial and operational applications, eCommerce, and custom business applications. Progent's background with worldwide enterprises and Progent's extensive group of specialists can benefit your company because enterprise networks are inherently complicated, integration problems demand thorough knowledge in numerous technical areas, and achieving a high level of stability, availability, and protection calls for industry-tested best practices.

  • Create a Firm Foundation for Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Lacking a solid basis, a sequence of improvised repairs commonly get thrown on top of a tenuous structure. As a business evolves, reliability and expandability problems can obstruct the success of the organization. Such networks need proper evaluation, intelligent strategic planning, and in-depth experience to upgrade to an IT infrastructure that will provide the reliable foundation to meet current business needs and ease future expansion.

  • Team with Solution Finders, Not Product Resellers
    Small companies need direction and education to work through an increasingly complicated array of IT options offered for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or support organization that attempts to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services exclusively. This permits Progent to align technical support with the genuine interests of clients. Combining IT support and product reselling can result in a situation where the proposed solution is built around a preselected vendor instead of being driven by the actual needs of a customer.

Contact Progent
In case your Brownsville, Texas business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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