Low-cost Network Support from Microsoft Certified Experts for Businesses in Brownsville, TX
By offering world-class know-how when you need it, providing in-depth expertise for key business applications, offering innovative services such as virtual data center hosting, billing solely for help delivered, and charging no sign-up or retainer fees for standard services, Progent allows you to increase the competitive value of your information system and cut support costs. Progent appreciates that information system security, dependability, and efficiency are as critical to small businesses as to major enterprises but that smaller companies don't have the leverage to spend heavily in computer technology and in-house service groups. Progent's fundamental value proposition is that no network consulting firm can equal Progent's capability to provide the IT support your business needs when you require it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT support personnel. Co-sourcing can cut costs and help meet schedules for major projects like application development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations.

Progent can also offer access to accredited consultants to help your business to plan and execute a sensible cloud strategy.

Key Technologies Supported by Progent for Businesses in Brownsville, Texas
Progent provides the services of accredited consultants for all facets of information technology found in small and midsize companies. Products and technologies serviced by Progent's consultants include:

Support Delivery Options Available for Brownsville, Texas Companies
Progent has a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering computer support services is built on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive activity documentation, reliable follow-through, and tight cost monitoring for an array of IT service delivery options that include online repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can assist clients to analyze and repair network problems without the cost or time loss of in-person service calls. The background of Progent's network engineers makes it possible to handle most network problems rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-based signup process for first-time clients to address emergency situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out additional details concerning Progent's online network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online support experts to deliver small companies the ideal combination: onsite support technicians when you require them as well as the remote help of Progent's worldwide staff of network engineers, security professionals, and business application developers. The response time for in-person support visits is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more details concerning why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who require prompt and dependable support from a professional Contact Center with efficient telephone support, online troubleshooting tools, and sufficient technical strength for full escalation. Since smaller companies usually are constrained by limited information technology funds and can spare little executive attention for handling IT support, Progent's Helpdesk Services can be the most efficient option to make sure that small business computer systems stay up and running. Read more details concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network protection engineering, non-stop it system consulting, server virtualization solutions, plus configuration, programming and training for small business applications such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with one-time projects such as site moves and massive software migrations, extended initiatives like business information application programming and customization, database software development and administration services, and web design, continuing services including network monitoring and network management, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host critical applications such as Exchange and Microsoft SQL in order to provide small and midsize businesses with greater levels of dependability, protection, and performance than is feasible using the type of in-house data center that is achievable for most small and midsize organizations. Since Progent utilizes the same data centers that support the gear of many of the planet's biggest IT organizations, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is continually tracked, and systems are consistently backed up and ready for full and rapid recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top degree of dependability and scalability but that is in addition simple for clients to migrate to a different support provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit companies with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed package, can handle the multi- platform and loosely standardized networks common with small companies, and retains control of the software licenses in the client's hands so that migrating to a new virtualized system is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote support to help companies of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of network products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system protection and can help with advanced security programs like SIEM solutions to help enterprises meet industry guidelines and statutory requirements for IT information protection and reporting.

The scope and size of Progent's consulting team bring a powerful array of benefits to customers wishing to increase the productivity of their information system within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world professional experience, at the front lines of IT support, executing a wide range of technical tasks for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not only world-class technical skills, but also a consultant with proven methods for fixing real-world network problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. As a result, you pay only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no retainer for services delivered during normal business hours. Many support firms demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates king-size invoices for fast solutions. Another advantage of granular invoicing is that you are less tempted to permit less critical issues to fester until they grow into major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports given by every consultant to every customer. The practice of detailing and archiving service records results in more effective support and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Small companies who utilize freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and efficient. Read more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Brownsville, Texas business needs to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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