Brownsville, TX Online Support from Certified Network Troubleshooting Experts
Progent's computer network tech support services can deliver your Brownsville, TX company low cost and dependable access to enterprise-class IT experts. By providing IT support help when you require it, providing specialized knowledge for line-of-business technologies, delivering value-added services such as 24x7 server monitoring, and charging only for support you use, Progent offers your Brownsville, Texas company an affordable alternative for optimizing the productivity of small business networks. If you have an on-premises system, rely on cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the smart way for organizations to create and manage a reliable and safe IT system and to have fast availability of the experienced help ordinarily available only to corporations who are able to afford a sizeable in-house information technology group.

For larger businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support staff. This can cut costs and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations.

Progent can also provide the services of certified consultants to assist your business to design and implement a sensible cloud computing strategy.

Core IT Areas Supported by Progent for Businesses in Brownsville, Texas
Progent provides the support of accredited experts for all facets of network technology found in small and midsize organizations. Technologies serviced by Progent's consultants include:

Service Delivery Options Available for Brownsville, Texas Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for delivering IT support services is built on the Call Center structure common to larger IT organizations. Progent's Contact Center Service Model ensures fast response, comprehensive service records, reliable follow-through, and tight expense control across a range of network service delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can help customers to analyze and fix network problems without the cost or delay of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to handle most IT problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for new customers to accommodate emergency situations and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out more details about Progent's remote computer support services.

  • Onsite Service
    Progent offers onsite technical support for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote support experts to give small and midsize companies the best of both worlds: in-person service technicians when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business software developers. The response time for on-site support visits is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more about how and why to register for Progent's onsite network support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who need fast and dependable access to a professional Help Desk Call Center with effective telephone support, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses usually are constrained by limited IT funds and can spare little management bandwidth for handling IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective way to ensure that small business information systems are always productive. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to enterprise-class IT professionals who can provide assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security engineering, high availability it system consulting, virtualization solutions, plus configuration, customization and training for small business software including accounting, operations, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as office relocations and major system migrations, extended projects such as business information application development and customization, relational database software development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system management, or emergency response such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange and MS SQL in order to provide small and midsize companies with greater degrees of dependability, security, and performance than is possible with the type of on-site data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same data centers that host the gear of many of the world's biggest IT organizations, Progent can save you the cost of building and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and revisions stay updated, security and performance is constantly tracked, and systems are regularly archived and available for full and rapid recovery. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's servers in a setting that not only provides the highest degree of fault-tolerance and scalability but that is also easy for customers to transfer to a different service firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that allow companies with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class reliability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed package, can support the multi- platform and non- standardized environments typical of smaller companies, and keeps ownership of the software licenses in the client's possession so that moving to a different virtualized host is quick, reliable, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers expert remote support services to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

Why Progent Offers the Right Choice for Brownsville, Texas Small Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with enterprise IT support allow small businesses to sidestep the pitfalls associated with over dependence on thinly staffed support firms or individual engineers.

Working with Progent allows your small business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For network services, smaller companies sometimes rely heavily on individual engineers. Though freelance support providers have lower expenses than larger support organizations and can typically charge apparently lower rates, they are often too busy to react rapidly to critical problems. If an independent engineer is busy with another customer, ill, on vacation, or in training, the absence of replacement personnel may require your company to go without help in case of a crisis. As your company grows, network unavailability or problems with line-of-business programs become more costly. The dollars you thought you were saving on an independent consultant can disappear quickly because of lower productivity. Also, when freelance engineers confront new problems, the unavailability of a big consulting group to fall back on for assistance forces them to train with the meter running while your organization winds up with the costs for their continuing education.

  • Have Access to Experts in Sophisticated Information Technology Solutions
    The majority of smaller support organizations or freelance engineers focused on small business network consulting may excel at providing connect-the-dots fixes but lack the background to deal cost-effectively with complicated network infrastructures with mixed platforms, many sites, VoIP implementations, remote workers, integrated accounting and analytical software, eCommerce, and specialized business software. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can be valuable to your company because enterprise environments are inherently complicated, integration issues require thorough knowledge in many technical disciplines, and reaching a high level of robustness, availability, and security requires enterprise-proven leading practices.

  • Create a Firm Basis for Seamless Growth
    Small companies often begin with a network cobbled together on a shoestring budget. Without a strong basis, a series of ad hoc fixes often get tossed onto of a marginal structure. As a business evolves, reliability and scalability problems can hinder the success of the business. These environments need thorough evaluation, intelligent business planning, and broad-based expertise to upgrade to an IT infrastructure that can act as the reliable basis to handle critical business requirements and ease future growth.

  • Team with Solution Finders, Not Product Resellers
    Small businesses require direction and insight to work through an ever more complex array of technology alternatives available for accelerating growth and improving productivity. They do not need a network consultant or support organization that tries to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent provides consulting and services exclusively. This allows Progent to align technical support with the genuine needs of customers. Combining IT support and product reselling can result in a situation where the proposed solution is based on a predetermined vendor instead of being based on the true requirements of a client.

Contact Progent
If your Brownsville, Texas business needs to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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