Professional Online Help for Brownsville, Texas Networks from Certified Engineers
Small businesses have traditionally been underserved by major network support firms. Some small companies permit themselves to grow overly dependent on freelance consultants or small support organizations who lack the bandwidth or broad knowledge to react promptly or effectively to network emergencies. Still other small businesses turn to giant service firms that employ technicians taught to offer by-the-numbers fixes for ordinary issues but who are missing the experience and technical scope to handle the diversity of configurations and absence of standardization that characterizes small company IT networks.

Progent's time-tested methodology for delivering affordable and effective technical support to small companies has made Progent one of the premiere Microsoft network service firms in the industry. Progent has provided remote support to small businesses in every state in the United States and offers onsite technical support in almost all zip codes.

For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house network support team. This can cut costs and minimize technical risks for major projects like application design and development, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to certified consultants to help your company to plan and execute a sensible cloud computing strategy.

Core IT Areas Serviced by Progent for Brownsville, Texas Office Networks
As a Microsoft Gold Partner computer support firm with a world-class group of Cisco certified CCIE network infrastructure consultants and Apple accredited engineers, Progent offers emergency troubleshooting and affordable online consulting to Brownsville, TX businesses for a wide range of computer technologies such as:

Support Delivery Alternatives for Brownsville, Texas Companies
Progent has a variety of options for providing small and midsize businesses with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's model for providing computer support is built on the Help Desk operational structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism ensures fast response, thorough service records, dependable follow-up, and strict cost control across a range of IT support delivery modes that include remote troubleshooting, in-person support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can help clients to troubleshoot and fix hardware and software issues without the expense or delay of travel for onsite service calls. The experience of Progent's network engineers allows them to handle the majority of network problems rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for first-time clients to address emergency network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn more information concerning Progent's online network support expertise.

  • On-site Service
    Progent offers on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to deliver small and midsize businesses the ideal combination: on-premises support professionals when you need them plus the on-line help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The wait time for on-site service calls is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more about how to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need prompt and reliable support from an online Contact Center with efficient telephone support, online troubleshooting capability, and sufficient technical strength for full problem escalation. Since small and midsize companies usually are constrained by limited information technology funds and can provide scant executive bandwidth for handling IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that small business information systems are always up and running. Read more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small businesses affordable availability of enterprise-class consultants who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop it system engineering, server virtualization strategies, plus configuration, programming and support for small business applications including accounting, operations, management reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects including site moves and massive software upgrades, extended projects like management analytics application development and customization, relational database software programming and administration support, and web design, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host critical applications such as Exchange and SQL Server in order to provide small businesses with higher degrees of dependability, security, and recoverability than is feasible using the class of in-house data center that is achievable for most small companies. Because Progent uses the same data centers that host the equipment of some of the planet's biggest IT organizations, Progent can eliminate the investment in building and managing the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and revisions remain current, security and efficiency is constantly monitored, and systems are regularly archived and ready for complete and rapid restoration. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's production servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to another support firm or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit small businesses with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure support, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can handle the mixed- platform and loosely standardized networks typical of smaller businesses, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtualized host is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online consulting support to help companies of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize local resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight Systems Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Why Progent Is the Smart Alternative for Brownsville, Texas Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with corporate network consulting allow small and midsize companies to avoid the pitfalls associated with excessive dependence on small support organizations or independent consultants.

Teaming with Progent enables your small business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network services, smaller companies sometimes rely heavily on freelance consultants. Although individual support engineers carry lower overhead than more substantial support firms and can afford to bill apparently smaller fees, individuals are sometimes too overworked to react rapidly to urgent network problems. If a freelance consultant is busy with different customer, ill, on travelling, or in training, the absence of backup staff may require your company to go without assistance during a crisis. The more your small business expands, network unavailability or problems with line-of-business applications become more costly. The money you thought you were conserving on a freelancer can be eaten up fast because of lost productivity. In addition, when independent engineers encounter new technologies, the unavailability of a big engineering group to rely on for help requires them to train in place while your business ends up footing the bill for their continuing education.

  • Gain Access to Experts in Advanced IT Issues
    Many small support firms or independent engineers focused on small company IT support may excel at providing routine solutions but lack the seasoning to work efficiently with complex network environments that have a variety of operating systems, many offices, VoIP systems, remote workforces, integrated accounting and operational applications, eCommerce, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's extensive group of specialists can benefit your business because big-company environments are by nature complex, support problems demand in-depth understanding of in numerous technical areas, and reaching an acceptable level of stability, reliability, and protection calls for industry-proven leading practices.

  • Build a Firm Foundation for Growth
    Small companies typically start with a network implemented on a shoestring budget. Without a proper basis, a series of band-aid fixes commonly get piled on top of a tenuous structure. As a company grows, stability and expandability problems can hinder the success of the organization. These networks need proper assessment, intelligent strategic planning, and in-depth expertise to migrate to a network infrastructure that can act as the solid foundation to handle current business needs and ease future expansion.

  • Work with Solution Providers, Not Product Vendors
    Small businesses require guidance and insight to navigate through an ever more complex array of technology options offered for accelerating growth and improving productivity. Businesses do not need a network engineer or service firm that tries to sell them products. Progent eliminates conflicted motives by not selling any products. Progent provides services and expertise exclusively. This allows Progent to match technical support with the real interests of customers. Mixing network support and product selling can result in a conflict where the proposed solution is based on a preselected vendor instead of being based on the true requirements of a customer.

Contact Progent
If your Brownsville, Texas business needs to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Help
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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