Quick, Low-cost Remote Computer Troubleshooting for Brownsville, Texas Small Businesses
For more than two decades, Progent has focused on providing enterprise-quality computer support to clients with small-business IT budgets. Progent has built a powerful service system that features a low-overhead, seamless virtual office network, sophisticated online repair tools, a substantial team of consultants accredited in a broad range of IT practice areas, a Help Desk service structure that maximizes efficiency and ensures follow-up, a global group of on-line troubleshooting experts, on-site service options for the majority of most zip codes in the U.S., and a corporate culture focused on resolving technical issues in the least time and at the lowest cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your internal IT support personnel. Co-sourcing can save money and minimize technical risks for big projects like software development, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to certified experts to assist your business to design and execute your cloud strategy.

Key Products and Technologies Supported by Progent for Business Networks in Brownsville, Texas
Progent's group of world-class consultants provides support for virtually all aspects of network technology deployed by businesses of any size. Areas served by Progent in and around Brownsville include:

Service Delivery Alternatives Available for Brownsville, Texas Companies
Progent has a selection of alternatives for providing small businesses with affordable IT services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for delivering network support services is built on the Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Support Model promotes rapid response, comprehensive service documentation, consistent follow-through, and strict cost control for an array of network service delivery options that include remote troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service experts can assist customers to analyze and fix network issues without the cost or time loss of travel for onsite service calls. The experience of Progent's network consultants makes it possible to handle the majority of IT problems quickly. For complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for new customers to address urgent network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the help you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn additional information about Progent's remote computer support expertise.

  • Onsite Support
    Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service experts to deliver small companies the ideal combination: onsite service technicians when you need them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more about how and why to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for small and midsize businesses who need prompt and dependable support from a professional Help Desk Call Center with efficient telephone assistance, online repair tools, and enough technical depth for full escalation. Because smaller businesses typically are constrained by limited information technology funds and can provide scant executive bandwidth for handling network support tasks, Progent's Contact Center Services could be the most efficient way to ensure that small business information networks stay productive. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, high availability network engineering, virtualization solutions, plus integration, customization and training for small business programs including accounting, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as site relocations and massive system migrations, longer term initiatives such as management analytics application development and customization, database software programming and administration support, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency response such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for key applications like Exchange and SQL Server to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is feasible with the type of in-house data center that is practical for the majority of small businesses. Since Progent uses the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that patches and service packs stay current, security and efficiency is continually tracked, and systems and data files are regularly backed up and available for complete and rapid recovery. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's production servers in a setting that not only delivers the top level of availability and extensibility but that is also simple for clients to transfer to a different service firm or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization techniques that permit companies with mixed networks to benefit significantly on the expense of hardware, system maintenance, and network administration while achieving world-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can support the mixed- platform and non- standardized networks common with small companies, and keeps control of the licenses in the client's hands so that moving to a different virtualized system is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote consulting services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly after a ransomware attack. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide view of network protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory mandates for IT information protection and reporting.

The breadth and size of Progent's consulting staff offer a powerful set of benefits to companies wishing to increase the productivity of their information system within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, in the trenches of IT support, performing a broad range of IT tasks for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This means that you get not just expert IT skills, but also a support engineer with field-tested approaches for solving real-world network problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for remote support and on-premises help per minute. As a result, you owe only for received support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no sign-up charge and requires no retainer for services provided during regular working hours. Many support organizations demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates big bills for quick repairs. Another benefit of granular invoicing is that your company won't be inclined to allow less critical problems to fester until they become big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by every staff member to each client. The practice of documenting and organizing service records allows more efficient service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces little competition. Small companies who utilize freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Brownsville, Texas business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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