Brownsville, TX Online Support from Certified Network Troubleshooting Consultants
Progent's computer tech support services can provide your Brownsville, TX business cost-effective and consistent access to world-class consulting engineers. By providing network support service when you require it, offering specialized expertise for critical applications, delivering unique support such as automated server monitoring, and billing only for services you use, Progent offers your Brownsville, Texas business an affordable alternative for optimizing the profitability of small office information systems. If you have a local system, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the smart way for organizations and local governments to build and manage a robust and secure IT system and to have quick availability of the seasoned support usually restricted to corporations who are able to maintain a large in-house information technology organization.

For mid-size and large companies, Progent offers co-sourcing services to reinforce the technical skills of your internal network support team. Co-sourcing can reduce expenses and minimize technical risks for big projects like software design and development, business continuity planning, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to accredited experts to assist your company to design and implement a sensible cloud strategy.

Key Technologies Serviced by Progent for Office Networks in Brownsville, Texas
Progent offers the support of accredited consultants for all facets of business network technology found in small and midsize organizations. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Brownsville, Texas Businesses
Progent offers a selection of options for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for providing network support services is built on the Help Desk Call Center structure common to big IT support organizations. Progent's Contact Center Support Model promotes fast support, thorough service records, consistent follow-through, and tight expense control for an array of network service delivery modes that include remote repairs, in-person support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support experts can assist clients to analyze and repair network problems without the cost or delay of travel for onsite support visits. The background of Progent's IT engineers allows them to handle the majority of network problems rapidly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time customers to address urgent situations and Progent charges per minute with no sign-up fees or minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out more information about Progent's online computer support services.

  • Onsite Service
    Progent offers on-site technical assistance for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's online support experts to deliver small and midsize companies the best of both worlds: on-premises support technicians when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for on-site support visits is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more concerning how to register for Progent's onsite network service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who need prompt and reliable support from an online Contact Center with efficient phone assistance, remote repair capability, and enough technical strength for all needed escalation. Since small and midsize companies typically have limited information technology funds and can provide scant management bandwidth for dealing with IT support, Progent's Help Desk Call Center Services can be the most cost-effective way to ensure that business computer systems stay up and running. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection consulting, fault tolerant network consulting, virtualization solutions, plus integration, customization and training for small business programs including accounting, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with short-term projects such as site relocations and major software migrations, extended projects such as management reporting software development and customization, relational database software development and administration support, and web design, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency response such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL in order to provide small and midsize companies with greater degrees of reliability, protection, and recoverability than is possible with the class of internal data center that is achievable for most small businesses. Since Progent uses the same data centers that host the gear of many of the planet's largest IT companies, Progent can eliminate the expense of creating and maintaining the systems needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are consistently archived and available for full and prompt recovery. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's servers in an environment that not only provides the highest level of availability and scalability but that is also convenient for customers to migrate to another service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit companies with mixed networks to benefit dramatically on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered service, can support the mixed- platform and loosely standardized networks typical of small companies, and retains control of the software licenses in the customer's possession so that migrating to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting support to help organizations of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Why Progent Is the Smart Choice for Brownsville, Texas Small Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise IT consulting allow small and midsize businesses to avoid the pitfalls related to excessive reliance on small support organizations or independent consultants.

Teaming with Progent enables your small business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT services, smaller companies sometimes depend heavily on independent consultants. Although freelance support engineers have lower overhead than larger support organizations and can typically bill apparently lower fees, they are often spread too thin to respond quickly to critical situations. If an independent consultant is occupied with different client, ill, on travelling, or in class, the absence of replacement staff may force your company to go without assistance in case of a crisis. As your small business expands, system unavailability or difficulties with line-of-business applications get more costly. The dollars you thought you were saving on a freelancer can disappear quickly because of lower output. Also, when independent engineers encounter unfamiliar problems, the unavailability of a large consulting group to fall back on for advice forces them to train with the meter running while your business winds up with the costs for their ongoing training.

  • Have Access to Expertise in Complex Information Technology Solutions
    Many smaller support firms or freelance consultants who concentrate on small business network support are capable of providing routine fixes but don't have the background to work cost-effectively with complex network environments that have mixed platforms, numerous locations, VoIP implementations, mobile workforces, integrated financial and operational applications, eCommerce, and specialized business software. Progent's experience with global enterprises and Progent's large team of experts can be valuable to your company because big-company environments are characteristically complicated, support problems require thorough understanding of in many technical areas, and achieving an acceptable degree of stability, reliability, and security calls for industry-tested best practices.

  • Build a Firm Foundation for Growth
    Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a proper basis, a sequence of band-aid repairs commonly get piled on top of a tenuous structure. As a company grows, reliability and scalability problems can undermine the success of the organization. These environments require thorough assessment, intelligent business analysis, and broad-based experience to upgrade to a network environment that will act as the solid basis to handle current business requirements and ease future expansion.

  • Work with Solution Providers, Not Product Vendors
    Small businesses need direction and education to work through an ever more complicated maze of technology options offered for accelerating growth and improving productivity. They do not need an IT consultant or support organization that tries to promote a product. Progent avoids conflicts of interest by not selling any products. Progent provides consulting and services exclusively. This permits Progent to match consulting services with the genuine interests of customers. Combining IT consulting and product reselling can result in a conflict where the recommended solution is based on a preselected vendor rather than being based on the true needs of a customer.

How to Contact Progent
In case your Brownsville, Texas business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.