Professional Online Support for Brownsville, Texas Networks from Certified Engineers
Small businesses have typically been ignored by large IT service firms. Many small businesses permit themselves to become overly dependent on individual consultants or small consulting firms who lack the size or comprehensive knowledge to respond promptly or effectively to network emergencies. Still other small companies resort to mass-market service firms staffed with personnel taught to offer standardized solutions to ordinary problems but who do not have the experience and versatility to deal with the diversity of configurations and lack of standards typical of small company information systems.

Progent's proven approach to delivering affordable and effective technical service to small companies has made Progent one of the top Microsoft-certified network consulting organizations in the industry. Progent has delivered remote help to small businesses in every state in the country (refer to Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house IT support staff. This can reduce expenses and help meet schedules for big IT initiatives such as software design and development, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your company to design and execute your cloud computing strategy.

Primary Technologies Supported by Progent for Office Networks in Brownsville, Texas
Progent provides the services of certified experts for all aspects of network technology found in small companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Alternatives for Brownsville, Texas Companies
Progent has a selection of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing network support services is built on the Help Desk structure common to larger IT support groups. Progent's Help Desk Service Model ensures fast response, comprehensive activity documentation, dependable follow-through, and tight cost monitoring across a range of network service delivery alternatives that include remote troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can help clients to analyze and repair hardware and software issues without the expense or time loss of on-premises support calls. The experience of Progent's IT consultants makes it possible to resolve the majority of network issues rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to address urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the help you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer assistance for registered clients in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online service engineers to give small and midsize businesses the best of both worlds: hands-on service professionals when you need them as well as the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software developers. The response time for on-site service visits is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite service. Find out more about why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Services are intended for small and midsize businesses who require fast and dependable access to a professional Help Desk Call Center with effective phone support, online repair tools, and enough technical depth for all needed escalation. Since small and midsize businesses usually have limited information technology budgets and can provide little management attention for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to make sure that small business computer systems are always productive. Learn more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent offers small companies affordable access to world-class consultants who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, non-stop network consulting, virtual server strategies, plus integration, programming and training for small business software such as accounting, operations, business analytics, sales automation, and productivity packages. Progent can help with short-term projects such as site relocations and major software migrations, longer term initiatives like business reporting application development and customization, database application programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host key applications like Exchange Server and SQL Server to provide small businesses with greater degrees of dependability, protection, and recoverability than is possible with the type of in-house data center that is achievable for most small organizations. Since Progent uses the same facilities that host the gear of some of the planet's largest IT companies, Progent can eliminate the cost of creating and maintaining the systems needed for enterprise-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and revisions stay current, security and performance is constantly tracked, and systems and data files are consistently archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's production servers in an environment that not only delivers the highest degree of dependability and scalability but that is also convenient for clients to migrate to a different support provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit small businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while getting world-class availability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered service, can handle the mixed- OS and non- standardized environments common with smaller businesses, and keeps ownership of the software licenses in the customer's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert online consulting support to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that combine physical resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability to stop or recover quickly after a ransomware incident. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government regulations for network data protection and incident reporting.

The breadth and size of Progent's consulting team bring a unique set of benefits to companies trying to maximize the business value of their IT system within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional background, at the front lines of network service, executing a broad variety of technical tasks for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This ensures that you get not only expert technical capability, but also a support engineer with field-tested approaches for repairing actual IT problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for phone service and in-person help by the minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and asks no retainer for support services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small pricing granularity avoids major bills for fast repairs. Another benefit of granular pricing is that you will not be inclined to permit incipient issues to fester until they become major problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation given by every staff member to every client. The practice of documenting and archiving service activity allows more effective service and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Small companies who work with independent consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Brownsville, Texas business needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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