Overview of Progent's Support Expertise for BlackBerry Solutions
RIM BlackBerry Consulting ExpertiseWireless access to messages, contacts, calendars, and web applications has become a vital capability of IT networks for businesses of all sizes. RIM BlackBerry handhelds are some of the most powerful devices for maintaining mobile communications. However the network architecture required to support RIM BlackBerry smartphones has grown significantly more sophisticated as the pressure fault tolerance and and air-tight security has heightened. Progent's BlackBerry qualified engineers focus in providing small companies enterprise-class IT expertise and technical services that are economical and efficient.

Being a Microsoft Gold certified Partner with more than a decade of background working with Microsoft Exchange, Progent can give you access to broad assistance in incorporating BlackBerry and Microsoft technology by delivering services such as Exchange 2010 support and by delivering related support services such as Microsoft Lync Server integration and Microsoft Office Communications Server consulting to manage Instant Messaging and rich presence. Progent's MS SQL 2016 integration consultants and Microsoft SQL 2014 consultants can set up and troubleshoot your SQL database system to work efficiently with BES Server, and Progent's MS Data Protection Manager experts can help your company to develop backup and restore procedures to preserve your data and minimize productivity disruption in the event of a crash of your messaging solution.

Progent also retains a staff of Cisco certified CCIE network consultants who are available online to offer advanced support for designing and repairing your company's network so it accommodates your BlackBerry system with a high degree of fault tolerance, expandability, security, and maintainability. Cisco Certified Internetwork Experts are recognized networking consultants who earn this prestigious status only after strenuous testing by Cisco. CCIEs are able to resolve even the most intractable issues associated with network planning, configuration, troubleshooting, and support.

Technical Services for BlackBerry Enterprise Server (BES)
RIM's high-end solution for managing large groups of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated software allows Microsoft Exchange, Domino, or Groupwise clients to send and receive emails that are encrypted in transit to ensure optimum security. BlackBerry Enterprise Server also streamlines a wide variety of key administrative jobs that span from smartphone configuration and updates to mobile security and fault tolerance.

RIM BlackBerry BES Server Integration Assistance

Progent's BlackBerry-qualified consultants can assist you to use RIM BlackBerry BES Server to do basic tasks like:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Update BlackBerry smartphone software wirelessly
  • Manage client settings with BES Server's vast library of policies

Progent's BlackBerry-certified consultants can also assist you to utilize BlackBerry BES Server to perform key procedures not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Set up and support BES Server's fault-tolerant architecture using virtual servers
  • Deploy BlackBerry smartphones wirelessly
  • Establish specialized administration roles
  • Monitor and analyze the integrity of your BlackBerry solution

Expert RIM BlackBerry Consulting Support Services Available Online from Progent
Progent's authorized RIM BlackBerry support specialists are available remotely to deliver expert technical help to businesses in the Buffalo region or anywhere in the state of New York. Progent's seasoned remote consulting experts have helped businesses resolve computer problems and cut support expenses in every state in the United States and established a large base of loyal clients. (See Progent's client testimonials.)

Progent can provide remote assistance for a wide array of issues associated with BlackBerry software and devices including synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and strengthening wireless security. Major BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can help you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including troubleshooting enterprise activation issues, registering and deleting BlackBerry device users, activating passwords, configuring over-the-air software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry engineers can also help you to operate management tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES system and help you to select and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry consultant offers support skills in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, control Exchange data flow, create, update, and assign WLAN and VPN configuration sets, set up SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, repair, and produce documentation for a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology requirements assessment, solution architecture, deployment planning and execution, performance tuning, configuration of a high-availability architecture, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional objectives and to design a wireless solution that meets your information technology budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry BES Server, assist your organization to decide which administration approach and hardware products match your requirements, and evaluate your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices about options for software editions, server hardware and mass storage, network architecture, and application set up.

To optimize system security, Progent's BlackBerry expert can help you to select and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to run network-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry environment.

Contact Progent to Get Support from a BlackBerry-Certified Expert
If you wish to contact Progent about engineering support for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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