Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones were once one of the most popular products for achieving anytime-anywhere access to messaging, calendars, web-based programs, and other vital business information. Progent can provide Buffalo, New York businesses the services of BlackBerry-qualified consultants who can assist businesses to maintain their BlackBerry deployments or migrate smoothly to a modern mobile platform.

As the sophistication of small company IT technology has expanded, and as the need for world-class protection, dependability, and recoverability has grown to be the standard for businesses of any size, effective deployment and support of RIM BlackBerry technology has become more challenging. To deal with issues like security, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and shared databases, small businesses frequently resort to external support firms who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-qualified consultants who can help small organizations to plan, manage, and repair BlackBerry solutions affordably and effectively, doing away with the need for an internal BlackBerry technology expert and reducing the cost and stress of maintaining wireless work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This breadth of experience, combined with Progent's proven remote service delivery model, provides small businesses an affordable alternative for integrating RIM BlackBerry technology seamlessly into their information network.

Progent's engineers can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft software, configure easy-to-use administration tools to help you track and support BlackBerry devices throughout your business, define security policies that make sense for your business, develop custom wireless applications, and ensure that your network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your regular backup procedures so that it can be restored rapidly and safely.

Technical Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and maintenance of RIM BlackBerry devices, offering a centralized platform for handling key tasks like smartphone deployment, upgrades, and retirement while also providing a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry users and supports wireless synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

BES Server includes a variety of security capabilities starting with automatic encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also permits great flexibility in selecting degrees of security to match the specific needs of your environment. Progent's BlackBerry authorized engineers can assist you to select powerful security features and enable them wirelessly. Samples of these over-the-air selectable security features are:

  • Lock down a device
  • Wipe data from a lost or stolen BlackBerry device
  • Lock out Bluetooth
  • Enable internal defenses against malware

BlackBerry BES Server also provides flexibility in determining ways to keep users from loading or running unsecure or unauthorized software. Progent can help you to choose protective processes such as:

  • Specify exactly what programs are permitted on the device
  • Block third-party programs from using persistent storage on the smartphone
  • Select which resources external software can use on the smartphone
  • Limit the kinds of connections third-party programs running on the BlackBerry device can establish
  • Prevent all external applications from being installed or executed on the device

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry consulting services span areas from resolving synchronization issues to architecting mobile workforce solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can help your company to perform common technical operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, editing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned experts can also assist your business to resolve a wide array of problems associated with synchronization, device detection, messaging consistency, web access, mobile connectivity, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote technical assistance for small company IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry technical support costs at a minimum and, by solving issues promptly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can assist you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important procedures including troubleshooting enterprise activation problems, registering and deleting BlackBerry device clients, activating passwords, implementing over-the-air program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry-certified consultants can also help you to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using WiFi for activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and help your company to define and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Microsoft Exchange.

Contact Progent for Help from a BlackBerry-Certified Expert
If you wish to contact Progent about consulting assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.

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