Consulting Support for BlackBerry Solutions
BlackBerry Consulting ServicesBlackBerry wireless PDAs were at one time among the most successful solutions for achieving mobile connectivity to email, scheduling, web-based applications, and other critical business data. Progent offers Buffalo, New York companies the services of BlackBerry-certified experts who can assist companies to manage existing BlackBerry environments or migrate efficiently to a more popular smartphone solution.

As the sophistication of small business networks has increased, and as the need for enterprise-class protection, dependability, and disaster recovery has grown to be the norm for organizations regardless of size, effective integration and support of BlackBerry solutions has become more challenging. To address issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging systems and company databases, small organizations frequently turn to external consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-qualified engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry-based environments affordably and efficiently, doing away with the necessity for an in-house BlackBerry technology specialist and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, combined with Progent's efficient online support model, provides small companies an economical alternative for integrating RIM BlackBerry technology productively into their information network.

Progent's consultants can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and messaging systems operate efficiently with BlackBerry BES Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft technology, configure easy-to-use management utilities to help you track and control BlackBerry smartphones across your company, recommend security policies that are right for your company, customize wireless software, and make sure that your network architecture is properly designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your regular backup processes so that it can be restored quickly and safely.

Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server simplifies administration and maintenance of BlackBerry wireless handsets, providing a centralized solution for handling key tasks like smartphone installation, updates, and deactivation and also offering a strong infrastructure for security and fault tolerance. BlackBerry BES Server delivers transparent communication between Exchange, Groupwise, or Lotus messaging servers and BlackBerry handsets and allows over-the-air synchronization.

RIM BlackBerry BES Server Configuration Support

BlackBerry BES Server features a wealth of security capabilities beginning with advanced data encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent flexibility in adjusting degrees of protection to meet the special needs of your environment. Progent's BlackBerry certified engineers can assist you to choose advanced security functions and activate them wirelessly. Samples of these over-the-air selectable security features are:

  • Disable a device
  • Erase information from a lost or stolen smartphone
  • Disable Bluetooth functionality
  • Activate internal protection against malicious attacks

BlackBerry Enterprise Server also provides flexibility in determining how to keep BlackBerry users from loading or running unsafe or unauthorized software. Progent can assist you to select protective processes such as:

  • List exactly which applications are permitted on the device
  • Block third-party programs from using non-volatile storage on the smartphone
  • Determine which resources external programs can use on the smartphone
  • Restrict the kinds of connections third-party applications running on the BlackBerry device can establish
  • Block all external applications from being installed or executed on the BlackBerry device

How Progent Can Assist Your Business to Manage and Support Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned certifications from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support services span areas from resolving synchronization problems to designing mobile workforce solutions built around BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to carry out basic support operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned service professionals can also help your company to troubleshoot a wide range of issues concerning synchronization, handset recognition, email reconciliation, web access, mobile connectivity, Instant Messaging, PC software installation, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide remote help for small office IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless technical support expenses at a minimum and, by solving problems quickly, optimizes the output of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment based on Exchange. Progent's BlackBerry engineer offers expertise in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to install and remove BlackBerry device clients on Microsoft Exchange Server and Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and IM, install access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, troubleshoot, and produce documentation for a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology requirements assessment, system architecture, installation planning and execution, performance optimization, design of a high-availability architecture, data backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical objectives and to create a mobile wireless environment that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry Enterprise Server, help your organization to decide which administration model and equipment meet your needs, and analyze your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions about alternatives for software versions, processors and storage, network design, and application set up.

To maximize network security, Progent's BlackBerry-certified expert can help your company to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-qualified security specialists to perform company-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry environment.

Contact Progent to Get Help from a RIM BlackBerry-Certified Professional
In order to contact Progent about consulting assistance for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.
















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