Overview of Progent's Support Services for BlackBerry Technology
RIM BlackBerry Consulting HelpWireless access to email, contacts, calendars, and the web is a vital feature of IT networks for businesses of all sizes. RIM BlackBerry smartphones are some of the most popular devices for maintaining anywhere, anytime communications. However the infrastructure needed to accommodate RIM BlackBerry handhelds has become steadily more sophisticated as the demand for non-stop operation and rock-solid security has increased. Progent's BlackBerry qualified engineers specialize in providing small businesses enterprise-class IT support and technical services that are affordable and efficient.

Being a Microsoft Gold certified Partner with years of experience working with Exchange, Progent can give you access to broad assistance in incorporating BlackBerry and Microsoft products by delivering services such as Exchange 2010 consulting and by offering related services such as Lync Server 2010 integration and Microsoft Office Communications Server support to manage Instant Messaging and rich presence. Progent's Microsoft SQL Server 2016 integration consultants and Microsoft SQL Server 2014 consultants can configure and repair your SQL system to operate optimally with BES Server, and Progent's Microsoft Data Protection Manager specialists can help your company to design archiving and recovery procedures to safeguard your data and reduce productivity disruption in case of a crash of your messaging solution.

Progent also maintains a staff of Cisco qualified CCIE network engineers who are accessible online to offer advanced support for designing and repairing your network infrastructure so it supports your BlackBerry system with high levels of fault tolerance, scalability, security, and manageability. CCIEs are highly-qualified networking gurus who are awarded this prestigious certification only as a result of intense testing by Cisco. CCIEs can resolve the most complicated issues associated with network design, deployment, troubleshooting, and support.

Technical Expertise for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated tool allows Microsoft Exchange Server, Domino, or Novell GroupWise users to transmit and receive messages that stay encrypted in wireless transit to ensure optimum security. BES Server also simplifies a wide variety of key management jobs ranging from BlackBerry setup and updates to mobile security and high availability.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-qualified consultants can help you utilize RIM BlackBerry Enterprise Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan device, program, and policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage user configurations with BES Server's extensive selection of IT policies

Progent's BlackBerry-certified engineers can also help your company to use BlackBerry BES Server to perform important procedures not available with the entry-level BlackBerry BES Server Express. These tasks include:

  • Set up and manage BES Server's high-availability architecture based on virtualization
  • Deploy BlackBerry smartphones remotely
  • Establish specialized administration roles
  • Monitor and report on the integrity of your BlackBerry system

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to designing mobile workforce solutions built around BlackBerry BES Server. These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures including resolving enterprise activation issues, adding and deleting BlackBerry device users, activating passwords, configuring wireless software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry engineers can also help you to use administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can explain the function of IT policies in the BlackBerry BES environment and assist your company to select and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to add and delete BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and IM, install access control lists, manage Exchange Server data flow, generate, update, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a number of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, test, troubleshoot, and produce documentation for a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology requirements analysis, solution architecture, deployment strategy and execution, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to create a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to accommodate a BlackBerry BES Server, help your organization to determine which administration approach and equipment meet your needs, and analyze your messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices about options for software versions, processors and mass storage, network topology, and application set up.

To maximize network protection, Progent's BlackBerry-certified consultant can help your company to select and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security specialists to perform company-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry environment.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Professional
In order to ask Progent about engineering assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.

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