Fast and Affordable Online Technical Support for Buffalo Computer Systems
Urgent Phone Technical Support for Buffalo SystemsFor organizations located in Buffalo or anywhere in the state of New York, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional value because they have the practical experience and are equipped with the sophisticated tools necessary to resolve most information system problems quickly. This reduces immediate expenses because service calls require minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more with indirect expenses by minimizing or avoiding network downtime and related losses due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive remote consulting know-how is particularly important in environments that depend on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are charged exclusively for the services that you actually get. Unlike typical remote service firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor repairs somehow end up as substantial bills. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven processes that ensure the highest degree of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's online support team to link to your company's environment without compromising corporate security.

Progent's powerful customer support reporting system includes thorough records for all service that Progent's clients have received. Progent's authorized engineers have access to the records of all help provided to each Progent customer by any Progent consultant. This history of anomalies and repairs is stored as an easily searchable internal database that permits Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and formal relationships with key vendors including Cisco and Microsoft open up other vast technical support databases and permit quick access to vendors' in-house support staff so Progent's online service experts can determine the most efficient solutions promptly.

Remote support services available from Progent to companies in Buffalo and throughout the state of New York include:

Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who don't have the budget to build and maintain an in-house Help Desk Call Center but who want fast response from a dependable Help Desk with proficient telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for larger businesses and acts as a transparent reinforcement of your established Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation alternative for complex computer system challenges, or be available in those instances when your regular service providers are swamped.

    Progent's Call Center staff of seasoned network professionals offers your customers in Buffalo or anywhere in the state of New York immediate contact with an efficient network service group with years of background offering phone support and online troubleshooting for networks powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a major contributor to business productivity, and Progent's policy is to resolve and not just annotate network problems.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides online advanced consulting support and training in key business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Microsoft Excel. For more information concerning Progent's expertise, customization, and education services, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Buffalo, or anywhere in the state of New York, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so your network support is proactive rather than reactive. By anticipating looming issues before they evolve into downtime, automated monitoring can ward off stressful and costly information system breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft systems, or systems that support a mix of operating systems.
How Your Buffalo Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based assistance with Windows, Mac OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Buffalo or throughout the state of New York, Progent's phone-based network support specialists are ready to deliver effective and cost-effective system help the moment your business needs it. More than a decade of delivering remote technical assistance has led to Microsoft Gold status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Buffalo organization relies on a local freelance support technician or maintains an in-house organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to deal with unexpected network emergencies or particularly complicated integration projects.

Details of Progent's Remote Computer Support for Buffalo
Progent's online support, remote repair, system security consulting, and network administration services offer companies in Buffalo or throughout the state of New York unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing support and network administration, Progent's experts can deliver your company world class IT support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, depth of technical knowledge, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent offers in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 R2 support, Windows 2003 Server maintenance, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services provided during regular business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to every customer. The practice of detailing and archiving service activity results in more effective support and avoids a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can save your IT network from painful and expensive service losses.
How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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