Fast Remote Help for Buffalo Networks
Immediate Remote Support for Buffalo SystemsFor organizations in Buffalo or anywhere in New York, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts offer exceptional value because they possess the practical experience and are equipped with the sophisticated tools required to resolve most network problems quickly. Efficient support reduces immediate expenses since solutions accumulate fewer billable minutes. Remote support also avoids the expense of sending an engineer to your site. Your company benefits even more in incidental expenses by minimizing or avoiding network outages and associated costs resulting from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online consulting experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe exclusively for the services that you actually get. In contrast to many remote support organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where quick solutions somehow end up as substantial tabs. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized technologies and field-tested methodologies which promote the highest degree of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's remote service group to link to your computer system remotely without violating network security.

Progent's advanced customer support database system stores thorough records for all service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of support delivered to each Progent client by every engineer. This archive of problems and solutions is organized as a quickly accessible internal knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft open up additional extensive technical databases and allow priority response from manufacturers' internal support staff so Progent's online consulting specialists are able to come up with the most efficient resolutions quickly.

Online technical services provided by Progent to businesses in Buffalo and throughout the state of New York include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the world's top enterprises. The ProSight series of network management outsourcing services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who lack the resources to assemble and manage an in-house Call Center but who require fast access to an effective Call Center with professional phone support plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or customizing Call Center application software to meet the special demands of your corporation, or adding occasional online staff to supplement your in-house Help Desk group to handle unusually busy situations like software migrations, major updates, or rolling out brand new business software.

    Progent's Call Center team of veteran information technology professionals offers your computer users in Buffalo or anywhere in the state of New York rapid contact with an efficient support group with extensive experience offering telephone-based help and remote repair service for networks powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a crucial enabler of business success, and Progent's goal is to resolve and not just document IT issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts Group provides online professional engineering support and training in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft applications such as CRM, Microsoft Office Project, MS Word, and MS Excel. To find out more information concerning Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Buffalo, or anywhere in the state of New York, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM for your business so your network support is proactive and automated. By spotting possible issues before they evolve into downtime, system monitoring can minimize inconvenient and expensive service failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or networks that incorporate a mix of platforms.
How Your Buffalo Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online support with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Buffalo or throughout the state of New York, Progent's online computer support specialists can provide professional and cost-effective IT help the instant your company has to have it. More than a decade of providing online repair services has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix network problems rapidly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Buffalo organization deals with a local independent consultant or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified engineers can provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the time or the experience to deal with sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Businesses in Buffalo
Progent's remote IT consulting services enable your Buffalo organization to experience the advantages of on-call, world-class IT support without the cost of managing a full-time IT organization. Your network will acquire added business worth by being increasingly available, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    With most offices in Buffalo or anywhere in New York, local network service providers, whether consisting of independent consultants or a full-time maintenance staff, can solve the majority of network problems. However, serious problems can spring up when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your usual service people. In these situations, Progent's on-call service specialists provide a convenient, fast, and economical way to augment your regular resources and to convey useful information to increase your capability to deal with downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller companies often rely on independent freelance consultants. Although independent service people carry smaller overhead than larger support organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may require your company to go without help during an emergency. As your network grows, system downtime and trouble with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of reserve support expertise to make sure your IT system is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Businesses often begin with an IT architecture created on a shoestring budget. Lacking a robust framework, band-aid fixes often get piled on top of an unstable foundation. As a company grows, stability and expandability problems can hinder the success of the organization. Such badly designed systems require careful assessment, smart long-term planning, and extensive technical expertise to upgrade to a network architecture able to deliver the solid foundation to meet vital business requirements and ease future growth.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller organizations need advice and technical training to navigate through an increasingly complex maze of product alternatives capable of promoting business success and improving efficiency. These companies do not need a computer engineer who is attempting to earn a commission on a certain vendor's technology. IT consulting and product sales can lead to a situation where the proposed solution is built around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align IT consulting with the best interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, depth of technical expertise, refined support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Family of Servers
    Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 support, Windows 2003 Server upgrades, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. Consequently, you are charged just for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no retainer for support services provided during normal business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by every staff member to every client. The practice of documenting and organizing service records results in more efficient support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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