Even if your Buffalo company deals with a local independent consultant or employs an in-house IT staff that can deal with the majority of network issues, Progent’s Microsoft and Cisco certified consultants provide an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the experience to solve sudden system crises or particularly complicated integration problems.

Features of Progent's Remote Computer Support for Buffalo
Progent's online help, remote repair, system security expertise, and system management services offer small companies in Buffalo or anywhere in the state of New York unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's professionals can deliver your small business enterprise-level network support while allowing you to eliminate the expense and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:

• Immediate Telephone Access to Microsoft Qualified Professionals
  Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to small businesses in Buffalo and is also ideal for networks in more remote regions of New York that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has access to a broad range of Microsoft support utilities, service information, and on-going training.

• Per Minute Rates to Reduce Costs
  Progent offers online support on a minute-by-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for phone support and asks for no monthly subscription fee. This saves you from paying big invoices for simple fixes.

• Availability of Cisco Network Architecture Professionals
  As a Certified Partner for Cisco Systems, Progent can provide access to on-staff professionals who have experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.

• Application Experts Consulting
  Progent's basic support offerings consist of system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk Call Center services. Progent's Application Experts group offers world-class consulting support for critical business applications. Help offered by the Application Experts staff covers:
  • Great Plains Software Consulting and Customization
  • Microsoft Dynamics CRM Help
  • Microsoft Office Project Support
  • Microsoft Office Excel Programming
  • Microsoft Word Support
  • Crystal Reports, Microsoft Office Access, and FRx Consulting
  • UNIX, Linux and Solaris Integration
  • Mac Support
  By offering a full service one-stop resource for network generalists and application experts, Progent can tailor timely, affordable, and thorough information technology solutions that align with the special requirements of your company.

• Sophisticated Online Connectivity Software
  Secure remote connectivity allows Progent's support experts to see precisely what your customers see. This makes it easier to produce fast solutions to issues that might otherwise demand a costly onsite service call. Effective remote connectivity tools and experienced engineers combine to allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in online support and remote network monitoring.

• Compatibility with Popular VPN Products
  Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.

• Round-the-Clock Service for Maximum System Availability
  For small offices with vital applications, Progent can provide round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on Microsoft's MOM platform, this offering can help ensure high network uptime.

• Help Desk Services
  Progent's Help Desk Call Center programs are intended specifically for budget-constrained small companies whose workers require instant access to a Help Desk service with expert telephone support and full escalation capability.

Advantages of Progent's Network Help for Small Offices in Buffalo
Progent's online network troubleshooting services enable your City# small business to have the advantages of immediate, enterprise-class network support without the cost of maintaining an in-house IT staff. Your information system will derive greater strategic value by being more reliable, efficient, and protected. Benefits to your company include:

• Convenient virtual expansion of your local support resources
  With most small companies in Buffalo or anywhere in New York, nearby network service providers, whether represented by freelance consultants or a full-time IT staff, can resolve the majority of network problems. However, major troubles may occur when local resources are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite support people. In these situations, Progent's online service experts provide an easy, quick, and economical solution to supplement your local resources and to transfer valuable knowledge to improve your capability to handle downstream problems in-house.

• Less Dependence on Individual Service Providers
  For IT maintenance, small businesses often rely on independent freelance service providers. While freelance consultants carry smaller overhead than big support companies and can often charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the absence of fallback personnel may require your company to go without assistance during an IT crisis. As your network grows, network downtime and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of reserve service expertise to insure your network is always available.

• Build a Solid Basis for Smooth Growth
  New businesses often begin with an information system implemented on a modest budget. Without a robust framework, slap-dash repairs often get thrown on top of an unstable foundation. As a network grows, reliability and scalability problems can hinder the success of the business. Such poorly designed environments need proper analysis, smart strategic planning, and broad-based IT expertise to evolve to a network infrastructure that can offer the stable foundation to meet current business requirements and simplify downstream expansion.

• Interact with Solution Providers Rather Than Product Resellers
  Small offices require advice and technical training to negotiate an ever more complicated array of technology options available for accelerating business growth and enhancing productivity. Businesses hardly need a network consultant who is trying to resell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable product instead of the genuine needs of a client. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align IT consulting with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, breadth of technical expertise, refined remote support software, and familiarity with corporate IT enable small companies to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or over=stretched internal resources.

Progent adds value by providing:

• In-depth Knowledge of Microsoft's Complete Range of Server Platforms
  Progent can provide world-class support for Microsoft’s powerful server products with services that include Microsoft Windows Server 2003 expertise, Windows Server 2000 migration, Microsoft Windows NT migration, Exchange Server 2003 support, Exchange Server 5.5 and Microsoft Exchange 2000 Server upgrades, and Microsoft SQL Server consulting.

• Best Practices
  Progent’s team of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, at the forefront of network service, performing a broad range of IT tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This ensures that you get not only expert IT skills, but also a consultant with field-tested methods for applying technical knowledge to solve real-world IT problems quickly.

• Value Pricing
  Progent's pricing policy is to bill for online service and on-site help per minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.

• Complete Documentation of IT Services
  Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local service firms who provide minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by every consultant to every customer. The practice of detailing and archiving support activity results in more efficient support and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Businesses who work with familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting firms to provide round-the-clock remote tracking services based on Microsoft Operations Manager. MOM allows your computer maintenance to be proactive rather than reactive. By revealing possible issues before they cause downtime, network monitoring can save your information network from painful and costly availability losses.

How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT help, visit Immediate Urgent Support.