Immediate Remote Technical Support for Buffalo IT Networks
Immediate Phone Support for Buffalo NetworksFor companies located in Buffalo or anywhere in New York, Progent offers remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-qualified security consultants to help with high-level security design and troubleshooting issues.

Progent's remote support engineers provide exceptional value because they have the practical experience and have access to the advanced tools necessary to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses because solutions use up minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves additionally in indirect costs by reducing or eliminating network downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support know-how is particularly important in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote help is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you pay only for the services that you actually get. Unlike typical online support firms, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where quick solutions manage to turn into large bills. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes that permit the maximum degree of efficiency for remote engineering help and troubleshooting for information systems of any size. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to link to your environment remotely without breaching system security.

Progent's advanced service database application stores comprehensive documentation for the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of assistance provided to each client by every Progent consultant. This database of trouble tickets and resolutions is stored as a quickly searchable internal knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow quick response from vendors' internal product engineers with the result that Progent's online service specialists are able to arrive at the best solutions promptly.

Online support services offered by Progent to customers in Buffalo and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the world's top enterprises. The ProSight line of outsourced network management services addresses all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to block or recover rapidly after a ransomware attack. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Call Center service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who lack the resources to build and maintain an internal Call Center but who need fast response from an effective Help Desk with proficient telephone support plus the expertise to escalate complex problems to advanced engineers.

    Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your existing one, selecting or enhancing Help Desk software to address the particular demands of your corporation, or adding temporary online staff to work with your internal Call Center resources to handle high-demand situations like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk staff of experienced network professionals offers your customers in Buffalo or anywhere in the state of New York instant contact with an effective network service resource with substantial background offering phone consulting and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a crucial contributor to company efficiency, and Progent's goal is to fix and not merely record technical problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group provides remote and in-depth consulting expertise and training in key application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for popular Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, programming, and education services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Buffalo, or anywhere in the state of New York, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so your IT maintenance is proactive and automated. By uncovering possible trouble spots before they cause full-scale emergencies, automated monitoring can head off inconvenient and expensive service breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments powered by a mix of platforms.
How Your Buffalo Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Buffalo or throughout the state of New York, Progent's phone-based network support engineers are ready to provide professional and economical system support the moment your business has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Buffalo office deals with a local freelance support technician or employs an in-house organization that know how to handle the majority of network problems, Progentís Microsoft certified engineers can still offer a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the time or the expertise to fix unexpected network emergencies or particularly challenging integration problems.

Details of Progent's Online Computer Services for Buffalo
Progent's online help, remote troubleshooting, network security consulting, and system management services give offices in Buffalo or anywhere in the state of New York the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network management, Progent's professionals can provide your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, fine tuned support software, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Entire Line of Servers
    Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 R2 expertise, Windows 2003 Server maintenance, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you are billed only for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be forced to permit less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who provide scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by each consultant to every client. The discipline of detailing and organizing service records allows more efficient support and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who wonít release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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