Immediate Online Troubleshooting for Buffalo Computer Networks
Immediate Online Technical Support for Buffalo NetworksFor organizations located in Buffalo or anywhere in the state of New York, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated technology necessary to resolve most information system issues quickly. Efficient support lowers immediate costs since service calls accumulate minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization saves additionally in incidental expenses by minimizing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced online consulting experience is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you pay just for the support that you actually get. Unlike many remote support organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where fast fixes manage to end up as big tabs. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and field-proven processes which ensure the maximum degree of efficiency for online consulting and repair for IT networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's remote service group to communicate with your network without violating corporate security.

Progent's advanced customer support database system maintains extensive records for all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of all help rendered to each Progent customer by any Progent engineer. This history of trouble tickets and fixes is structured as an easily accessible internal knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and formal relationships with major vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to determine the most efficient solutions in the least time.

Online support offered by Progent to clients in Buffalo and anywhere in the state of New York include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight line of IT management outsourcing services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for companies with networks that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the budget to support an in-house Help Desk but who need quick communication with a dependable Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and acts as a transparent addition to your existing Help Desk resources. Progent's Virtual Call Center can act as a an escalation alternative to resolve complex network problems, or be available in hectic circumstances when your ordinary service providers are too busy.

    Progent's Help Desk Call Center staff of experienced information technology experts gives your computer users in Buffalo or anywhere in the state of New York quick contact with a large support resource with years of background delivering telephone-based support and online repair service for networks powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a key enabler of company success, and Progent's intent is to resolve rather than simply annotate technical problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply phone-based advanced consulting support and training in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for Microsoft applications including CRM, Microsoft Project, Word, and MS Office Excel. For additional information concerning Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Buffalo, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your IT support is proactive and automated. By spotting emerging issues before they grow into crashes, remote monitoring can avoid stressful and expensive network failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows environments, or systems that incorporate a combination of operating systems.
How Your Buffalo Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online support with Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Buffalo or anywhere in the state of New York, Progent's phone-based network support specialists can provide professional and affordable system help the instant your company needs it. More than a decade of delivering remote tech support has earned Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Buffalo office relies on a local independent support technician or employs an in-house organization that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to address unexpected network emergencies or particularly complex integration problems.

Details of Progent's Online Network Services for Buffalo
Progent's phone help, Internet-based troubleshooting, network security expertise, and system management services offer businesses in Buffalo or throughout the state of New York the greatest leverage for your IT investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can deliver your office world class network support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help services include:

  • Fast Telephone Contact with Microsoft Certified Professionals
    Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Buffalo and is also ideal for customers in more remote areas of New York that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has access to a broad range of Microsoft support tools, technical databases, and continuing education.

  • Per Minute Billing to Minimize Costs
    Progent provides remote support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for online support and requires no periodic subscription fee for support services delivered during normal working hours. This saves you from paying big bills for quick fixes.

  • Availability of Cisco Certified Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent can provide help from authorized specialists who have experience in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for wireline and wireless networking.

  • Application Specialists Team
    Progent's basic consulting offerings consist of technology integration, MS Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Application Experts group offers in-depth consulting expertise in critical application areas. Help offered by the Application Experts staff includes:
    Microsoft Dynamics GP Support and Programming
    Microsoft Project Expertise
    Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Consulting
    Business Information (BI) Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Integration
    SQL Server 2016 Software Development and SQL Server 2014 Application Development and Debugging
    Oracle Project Management and Software Programming
    MySQL Database Administration and Software Design
    Mac Consulting
    Amazon MWS Programming and Debugging

    By providing a convenient centralized resource for network generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that align with the unique requirements of your business.

  • State of the Art Remote Access Software
    Protected remote connectivity allows Progent's support professionals to observe precisely what your users see. This makes it easier to find fast solutions to issues that could otherwise demand a costly personal visit. State-of-the-art remote connectivity tools and expert engineers together enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and remote network analysis.

  • Compatibility with Popular VPN Gateways
    Progent can provide secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

  • 24x7 Service for High Network Availability
    For companies with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce high system uptime.

  • Help Desk Call Center
    Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, range of IT knowledge, fine tuned support software, and familiarity with corporate IT allow offices to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Complete Line of Servers
    Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 migration, SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits per minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during normal business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces little competition. Businesses who utilize trusted independent consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, network monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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