Fast Online Support for Buffalo IT Networks
Urgent Remote Help for Buffalo SystemsFor organizations located in Buffalo or anywhere in New York, Progent provides remote help for computer systems based on Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified engineers have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support experts provide exceptional value because they have the practical experience and are equipped with the sophisticated technology necessary to solve the majority of network problems quickly. This reduces immediate expenses because service calls require fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your company saves additionally in indirect costs by reducing or eliminating system outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for online support is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical online service organizations, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent scenarios where quick fixes somehow turn into large tabs. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of optimized technologies and field-proven methodologies that promote the highest level of effectiveness for online help and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to access your company's environment remotely without breaching system security.

Progent's powerful technical support reporting system includes extensive records of all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of services delivered to every Progent customer by any engineer. This history of problems and fixes is structured as a readily searchable internal knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and formal partnerships with key industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's online consulting specialists are able to arrive at the best solutions in the least time.

Online services available from Progent to customers in Buffalo and throughout the state of New York include:

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables clients to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:
  • Help Desk Expertise
    Progent's Call Center service options for organizations with networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who don't have the budget to support an internal Help Desk Call Center but who need quick access to an efficient Call Center with proficient telephone assistance plus the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or revamping your current one, identifying or enhancing Help Desk Call Center software to meet the particular requirements of your corporation, or adding occasional online staff to supplement your in-house Help Desk Call Center resources during demanding scenarios like software transitions, major updates, or rolling out brand new applications.

    Progent's Call Center team of veteran information technology experts gives your customers in Buffalo or anywhere in the state of New York fast contact with an efficient network service resource with substantial experience providing phone consulting and online repair service for networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a solid driver of company efficiency, and Progent's goal is to solve and not just annotate technical problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers online and in-depth engineering expertise and training in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for familiar Microsoft applications such as CRM, MS Project, Word, and Microsoft Excel. To find out additional information about Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Group.

  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Loss Prevention.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like IPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS managed cloud backup and recovery.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Buffalo, or anywhere in the state of New York, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so your IT support is proactive and automated. By spotting potential problems before they cause full-scale emergencies, system monitoring can head off stressful and costly service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Windows environments, or environments based on a mix of platforms.
How Your Buffalo Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online support with Microsoft, Mac OS X, or Linux environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Buffalo or throughout the state of New York, Progent's phone-based network support specialists can provide professional and cost-effective system help the moment your business needs it. More than a decade of offering online tech support has led to Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to solve network problems rapidly while eliminating the cost and lost time that comes with on-site support visits.

Even if your Buffalo business deals with a local freelance support technician or maintains a full time organization that know how to deal with ordinary network issues, Progent’s Microsoft certified consultants can offer an easy and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to solve unexpected network crises or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Buffalo
Progent's remote IT consulting services allow your Buffalo organization to enjoy the benefits of on-call, enterprise-class IT support without the expense of managing a full-time IT organization. Your network will acquire greater business value by being increasingly available, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most companies in Buffalo and throughout New York, nearby computer support resources, whether represented by freelance consultants or an internal IT staff, can resolve the majority of network issues. On the other hand, serious problems can strike when your regular support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local service technicians. In these instances, Progent's on-call support specialists provide a convenient, fast, and affordable way to supplement your local resources and to convey useful information to increase your capability to deal with future issues locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller organizations commonly rely on independent freelance consultants. Although freelance service people carry smaller internal costs than big support organizations and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the absence of backup personnel may require your business to go without help during an emergency. As your business grows, network unavailability and trouble with critical applications are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup support experts to make sure your IT system stays available.

  • Build a Solid Basis for Seamless Growth
    Businesses often start with an information system created on a shoestring budget. Without a strong framework, band-aid fixes can get thrown on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the success of the business. Such poorly built environments require proper assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a network infrastructure able to offer the stable foundation to meet vital business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller companies need advice and technical training to negotiate an increasingly complicated maze of technology options available for accelerating business success and enhancing efficiency. These companies do not need a computer consultant who is trying to resell a specific vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is designed around a profitable technology instead of the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match technical expertise with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, depth of technical expertise, fine tuned support software, and understanding of corporate IT allow companies to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Family of Server Platforms
    Progent can provide world-class expertise for Microsoft’s leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for support services provided during normal working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Businesses who work with familiar independent service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from stressful and costly service losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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