Immediate Phone Consulting for Buffalo UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses located in Buffalo or anywhere in the state of New York, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and disaster recovery planning.

Progent's online support services offer exceptional leverage because they are equipped with the practical background and the sophisticated technology to resolve the majority of network problems rapidly. This lowers immediate costs since service calls require a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more in indirect costs by minimizing or eliminating network downtime and related losses stemming from business disruption, upset clients, idle employees, and distracted executives.

Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike typical online service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid scenarios where speedy. minor repairs manage to turn into large tabs. Progent's penchant for solving technical issues efficiently results in your company saving cash.

Progent's Remote Service Technologies
Over the years, Progent has refined an array of customized tools and field-tested processes which permit the highest level of efficiency for online help and repair for small and midsize business IT systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the consultants of Progent's Technical Response Center to connect to your company's network remotely without compromising system security.

Progent's proprietary technical support database application maintains thorough records describing all service that Progent's customers have been provided. Progent's team service personnel have access to the records of support rendered to every customer by every engineer. This archive of problems and fixes is stored as an easily searchable support database that enables Progent's online technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level certifications and close partnerships with major vendors such as Cisco and Microsoft permit access to additional massive support databases and allow priority access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to come up with the best solutions in the least time.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Help from Progent
To access Progent's phone support in Buffalo or anywhere in New York or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.

Remote Network Support Services Offered Progent
Progent's remote support engineers possess advanced credentials in an extensive set of disciplines. This broad range of technical skills permits Progent's consultants to resolve virtually any crisis that may take place in a small or midsize company information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to companies with multi-platform networks, Progent also offers the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.

Remote services available from Progent to clients in Buffalo and anywhere in the state of New York include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online consulting services address a wide spectrum of information technology including network infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and easy management, and transitioning from legacy applications to the latest Windows or Linux-based environments. Progent's group-oriented approach to solving network issues enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.

    Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for analyzing problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:

    Major Linux versions for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Consultants for Buffalo, New YorkThe Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and indicates a person's technical knowledge at the expert level. CCIEs know how to resolve even the most intractable challenges occurring in network infrastructure planning, deployment, administration, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or locating software updates. CCIEs offer excellent value since their broad experience allows them to fix even the most complex problems rapidly. In many instances, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting firms make Cisco CCIEs available to assist small and mid-size companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get urgent assistance for complex network infrastructure issues that are impacting business efficiency but are not within the comfort zone of your regular IT maintenance resources. Progent's Cisco CCIE support experts can communicate with your computer system using state-of-the-art on-line support tools to perform quick, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Experts
    MS Windows Support for Buffalo, New YorkProgent's Microsoft-qualified online support engineers can deliver computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of support professionals who can help you with a wide range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 migration, Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint Server 2013 application development, Microsoft Skype for Business migration consulting, Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad range of online desktop services such as Windows 7 migration help, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Certified System Security Engineers for Buffalo, New YorkProgent's qualified CISM and CISSP network security engineers can provide a range of security services to enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recuperate rapidly following a serious penetration. Security support services offered by Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support to help businesses of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses frequently need. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for small companies who don't have the budget to support an internal Help Desk but who need quick response from an effective Help Desk with professional telephone support plus the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent extension of your established Helpdesk team. Progent's Virtual Help Desk can operate as an escalation alternative to handle the toughest technical problems, or be ready in hectic circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk or improving your current one, selecting or enhancing Call Center software to meet the unique demands of your corporation, or adding occasional online personnel to reinforce your existing Call Center team to deal with unusually busy situations such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your customers in Buffalo or anywhere in the state of New York quick access to an effective network service group with substantial experience providing phone help and online repair service for IT systems powered by UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of company success, and Progent's goal is to resolve rather than just track technical issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Team offers remote advanced engineering support and training in key business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and MS Office Excel. To find out additional information about Progent's consulting, programming, and training services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac experts can support the creative facets of Macintosh environments by offering phone-based consulting services and training in graphics, audio, and video. Progent's consultants can provide assistance in a large selection of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs like capturing or digitizing audio/video or putting together an audio/video post production lab.

    Online Network Monitoring Support
    Progent offers businesses in Buffalo, or anywhere in the state of New York, remote network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your network maintenance is proactive and automated. By spotting potential trouble spots before they cause network outages, proactive monitoring can ward off stressful and costly network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac networks, Windows systems, or systems powered by multiple operating systems.

How Your Buffalo Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.

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