Fast Phone Technical Support for Buffalo UNIX or Linux SystemsFor small businesses in Buffalo or anywhere in the state of New York, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP-certified security engineers to help with advanced security design and business continuity preparedness.

Progent's remote technical support services represent excellent leverage because they have the real-world background and the sophisticated technology to solve the majority of network problems quickly. Efficient support reduces direct expenses since solutions accumulate fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves even more with indirect costs by minimizing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.

Progent's pricing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges by the minute for phone consulting, so you are charged just for the services that you receive. In contrast to typical remote support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where quick solutions somehow end up as substantial bills. Progent's skill at solving problems efficiently results in your company conserving cash.

Progent's Remote Service Technologies
Over time, Progent has refined an arsenal of optimized technologies and proven processes that promote the highest degree of effectiveness for online technical support and repair for small and midsize company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's online support team to access your system without breaching network security.

Progent's advanced customer support database application includes detailed histories of all service that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of services provided to every customer by every Progent consultant. This archive of anomalies and resolutions is structured as a readily searchable internal database that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's remote consulting experts are able to determine the most efficient solutions quickly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Buffalo or anywhere in New York or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's online network support professionals have certified skills in a comprehensive set of disciplines. This wide range of technical skills permits Progent's consultants to handle virtually any crisis likely to take place in a small business information system. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Professional.

To help businesses with mixed-OS networks, Progent also offers the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services available from Progent to small businesses in Buffalo and throughout the state of New York include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a broad array of information technology such as system architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide urgent remote assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Buffalo, New YorkThe Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and validates a consultant's technical skills at the expert level. Cisco CCIEs know how to resolve the most intractable issues associated with network design, deployment, maintenance, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an excellent value since their depth of expertise permits them to fix the most intractable problems rapidly. In many cases, less qualified consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few support firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get immediate assistance for severe network infrastructure issues that are impacting worker productivity but are beyond the experience of your ordinary network support providers. Progent's Cisco CCIE consultants can connect to your computer system via advanced remote troubleshooting technology in order to perform fast, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular family of networking devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

  • Certified MS Windows Experts
    Microsoft Windows Experts for Buffalo, New YorkProgent's Microsoft-certified remote support professionals can deliver network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can assist you with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business migration support, Microsoft Lync Server management and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide array of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Qualified Network Security Professionals
    CISSP Certified System Security Experts for Buffalo, New YorkProgent's accredited CISSP and ISSAP network security engineers offer a range of security services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to recover rapidly after a damaging penetration. Security support services offered by Progent cover thorough network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm attacks; installing firewalls; establishing secure mechanisms for off-site and mobile access; defending your messaging system from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize physical IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract projects that small companies often request. Progent's rates for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special online engineering services include:
  • Help Desk Support
    Progent's Call Center programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for smaller organizations who don't have the budget to build and maintain an internal Help Desk Call Center but who want quick communication with an efficient Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless supplement to your established Call Center resources. Progent's Virtual Help Desk can serve as an escalation option to handle the toughest computer system challenges, or be available in hectic situations when your regular support engineers are swamped.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or revamping your current organization, identifying or enhancing Help Desk Call Center software products to handle the particular demands of your company, or adding temporary phone support staff to work with your in-house Help Desk group during high-demand scenarios like software migrations, major updates, or installing brand new business software.

    Progent's Call Center team of experienced information technology consultants offers your customers in Buffalo or anywhere in the state of New York instant contact with an effective technical support resource with years of background delivering phone consulting and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a significant enabler of company efficiency, and Progent's aim is to resolve instead of simply track network problems.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting staff offers remote professional engineering expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To find out more information on Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac consultants can support the imaginative facets of Apple Mac environments by delivering phone-based consulting support and education in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects such as scanning or digitizing audio or video or putting together an audio/video post production studio.

    Online Network Monitoring Services
    Progent can provide businesses in Buffalo, or anywhere in the state of New York, online computer system monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so that your computer maintenance is proactive and automated. By detecting looming trouble spots before they cause full-scale emergencies, remote monitoring can ward off disruptive and costly service breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems powered by a mix of operating systems.

How Your Buffalo Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.

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