Immediate Remote Consulting for Buffalo UNIX or Linux NetworksFor small businesses in Buffalo or anywhere in New York, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and business continuity preparedness.

Progent's online technical support services offer excellent value due to the fact that they have the practical background and the advanced technology to solve most network problems quickly. This lowers immediate expenses because solutions require a smaller number of billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in incidental costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to many online service companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where quick solutions somehow end up as large bills. Progent's skill at disposing of technical issues efficiently results in your company conserving cash.

Progent's Online Service Technologies
Through years of experience, Progent has developed an arsenal of optimized tools and field-tested methodologies that promote the maximum level of efficiency for online consulting and troubleshooting for small and midsize business information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to interface to your system without violating system security.

Progent's advanced customer support database application stores thorough documentation of all service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of services provided to every client by every engineer. This database of trouble tickets and repairs is stored as a quickly searchable proprietary knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft permit access to additional vast technical databases and permit priority access to vendors' internal product engineers so Progent's remote service specialists are able to come up with optimal solutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Buffalo or anywhere in New York or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's online network support professionals possess credentials in a comprehensive array of disciplines. This wide range of technical skills allows Progent's engineers to manage practically any crisis likely to occur in a small company information system. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To provide assistance to companies with multi-operating system networks, Progent also offers the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Phone-based support available from Progent to companies in Buffalo and throughout the state of New York include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide array of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux environments. Progent's group-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux support engineers can offer emergency online assistance for troubleshooting problems affecting UNIX/Linux systems powered by leading versions of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco CCIE Engineers for Buffalo, New YorkThe Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure consultants, and validates a person's networking skills at the master level. Cisco CCIEs can deal with the most difficult problems surrounding network infrastructure design, integration, administration, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and developing workarounds or identifying software patches. CCIEs provide excellent cost-effectiveness because their deep expertise permits them to solve even the most complex problems rapidly. In common instances, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting organizations make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can receive urgent support for complex network infrastructure problems that are lowering business productivity but are outside the comfort zone of your ordinary network maintenance personnel. Progent's Cisco-qualified CCIE consultants can communicate with your network via sophisticated remote support tools in order to provide fast, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular selection of infrastructure products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN products.

  • Authorized Windows Experts
    Microsoft Windows Support for Buffalo, New YorkProgent's Microsoft-qualified remote service experts can provide network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can help your company with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint Server 2013 design, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent also offers a wide array of remote PC desktop support services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Qualified System Security Engineers
    CISSP Qualified Network Security Engineers for Buffalo, New YorkProgent's certified CISSP and ISSAP security consultants can provide a variety of security services that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to recuperate rapidly after a serious breach. Security consulting services offered by Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; installing firewalls; designing safe techniques for off-site and mobile communication; guarding your messaging system against spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support services to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special projects that small businesses often need. Billing charges for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Call Center Expertise
    Progent's Help Desk programs for small and midsize businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are designed for smaller organizations who don't have the budget to assemble and manage an internal Call Center but who need quick access to an efficient Call Center with professional phone assistance as well as the available expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is designed for larger companies and operates as a transparent reinforcement of your established Help Desk resources. Progent's Virtual Help Desk Call Center can act as an escalation option to resolve the toughest computer system problems, or be available in hectic instances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Call Center or enhancing your existing one, identifying or enhancing Help Desk Call Center software to meet the special requirements of your company, or adding occasional phone support personnel to work with your in-house Help Desk Call Center resources during demanding events like software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center team of experienced network consultants gives your clients in Buffalo or anywhere in the state of New York rapid communication with an effective support resource with extensive background offering phone support and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center recognition as a solid contributor to business success, and Progent's goal is to solve instead of merely annotate IT issues.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Team offers online advanced consulting support and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office Word, and Microsoft Office Excel. For more information concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Apple Mac professionals can promote the creative facets of Apple Mac computing by offering remote consulting services and training in imaging, sound, and video. Progent's consultants can provide expertise in a large selection of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio or video or setting up an audio/video production facility.

    Online Network Monitoring Services
    Progent offers companies in Buffalo, or anywhere in the state of New York, remote computer system monitoring services centered around Microsoft Operations Manager network monitoring, adapted by Progent for your business so your computer support is proactive and automated. By exposing emerging issues before they evolve into downtime, remote monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems that support a variety of OS platforms.

How Your Buffalo Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.















© 2002- 2018 Progent Corporation. All rights reserved.