Fast Remote Consulting for Buffalo UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies in Buffalo or anywhere in the state of New York, Progent provides help for networks powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISSP-certified security engineers to help with high-level security design and disaster recovery preparedness.

Progent's online technical support engineers represent exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve most information system issues rapidly. This lowers direct expenses because service calls accumulate fewer billable minutes. Online help also avoids the expense of sending an engineer to your location. Your company saves even more in incidental expenses by reducing or avoiding network outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management.

Progent's billing policy for online support is designed to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. In contrast to typical online support firms, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick solutions manage to turn into major invoices. Progent's penchant for handling problems quickly translates into your business saving cash.

Progent's Online Technical Support Technologies
Over the years, Progent has refined an arsenal of optimized technologies and field-tested methodologies that ensure the highest degree of effectiveness for online engineering help and repair for small and midsize company IT systems. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to interface to your company's system remotely without breaching corporate security.

Progent's advanced service database application keeps extensive histories of the service that Progent's clients have been provided. Progent's team engineers have access to the details of all help delivered to each Progent client by every consultant. This database of trouble tickets and repairs is stored as a readily accessible proprietary knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close partnerships with important industry leaders such as Cisco and Microsoft permit access to other massive technical support databases and permit quick response from manufacturers' internal engineering staff so Progent's online service experts are able to find the most efficient resolutions promptly.

Start Receiving Online UNIX/Linux, Solaris, or Mac OS X Network Help from Progent
To get started with Progent's remote services in Buffalo or anywhere in New York or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's online network support engineers have certified skills in a comprehensive array of disciplines. This wide range of IT skills enables Progent's engineers to manage practically any emergency likely to take place in a small or midsize company network. Certificates held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To support clients with multi-OS networks, Progent also provides the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical support services provided by Progent to small businesses in Buffalo and anywhere in the state of New York include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based support services address a wide array of information technology such as network infrastructure, messaging systems, system and operational security, UNIX and Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide urgent remote assistance for troubleshooting problems within UNIX/Linux networks powered by leading variants of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Buffalo, New YorkThe Cisco CCIE certification is the premier recognition for network infrastructure professionals, and validates a consultant's network technology knowledge at the master level. CCIEs know how to deal with even the most difficult challenges occurring in network planning, installation, administration, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with IOS network administration tools and developing workarounds or identifying software patches. CCIEs offer excellent cost-effectiveness because their deep experience allows them to find solutions for even the most intractable problems quickly. In typical instances, less qualified service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Few support organizations make Cisco CCIEs accessible to help small and mid-size companies. Progent offers fast phone contact with a CCIE so your company can receive immediate support for complex network problems that are impacting business productivity but are outside the experience of your ordinary computer maintenance providers. Progent's CCIE consultants can interface to your computer system by means of state-of-the-art on-line support technology to perform fast, safe, and affordable analysis and repair. Progent's CCIEs offer consulting for the complete line of Cisco's market leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

  • Authorized Windows Expertise
    Microsoft Windows Experts for Buffalo, New YorkProgent's Microsoft-certified online service professionals can deliver network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 development, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad range of online desktop consulting and support services including Windows 7 integration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Certified System Security Consultants for Buffalo, New YorkProgent's qualified CISM and CISSP security engineers offer a range of security solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your company to recover quickly after a serious penetration. Security solutions offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile communication; securing your email system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT projects that small companies often request. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk service options for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for small businesses who don't have the money or time to assemble and manage an internal Call Center but who want fast response from an efficient Call Center with professional phone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for larger companies and acts as a seamless reinforcement of your current Help Desk team. Progent's Virtual Help Desk can act as an escalation resource to handle the most difficult network challenges, or be available in hectic instances when your regular service providers are too busy.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or enhancing your current organization, evaluating or modifying Help Desk Call Center software products to address the special demands of your corporation, or adding occasional phone support staff to reinforce your existing Help Desk Call Center group to deal with demanding events like software migrations, mass upgrades, or installing brand new business software.

    Progent's Call Center team of seasoned network consultants provides your computer users in Buffalo or anywhere in the state of New York quick communication with an effective support resource with substantial experience offering telephone-based help and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk perception as a crucial contributor to business performance, and Progent's intent is to resolve instead of simply report network issues.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff offers online professional engineering expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, customization, and education for popular Microsoft applications such as CRM, MS Project, Microsoft Word, and MS Excel. To learn additional information concerning Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac experts can promote the artistic elements of Macintosh environments by offering remote help support and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video production lab.

    Online Network Monitoring Support
    Progent can provide businesses in Buffalo, or anywhere in the state of New York, remote network monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your computer support is proactive and automated. By detecting potential trouble spots before they grow into network outages, automated monitoring can head off disruptive and expensive service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or environments that support a combination of operating systems.

How Your Buffalo Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Mac OS X environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.

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