Immediate Online Consulting for Buffalo UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Buffalo or anywhere in the state of New York, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure issues, plus the services of CISSP and CISM-certified security consultants to handle advanced security architecture and business continuity planning.

Progent's online support engineers offer excellent value due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most information system problems rapidly. Efficient support lowers immediate costs because solutions take up a smaller number of billable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, unproductive workers, and distracted management.

Progent's billing model for remote help is designed to get the most out of your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you actually get. In contrast to typical remote support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor fixes manage to end up as major tabs. Progent's skill at disposing of technical issues efficiently results in your company spending less cash.

Progent's Online Service Technologies
Through years of experience, Progent has refined an array of optimized technologies and field-tested processes that promote the highest degree of efficiency for remote consulting and repair for small and midsize business computer systems. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to communicate with your computer system remotely without violating system security.

Progent's proprietary service database application maintains thorough documentation describing all service that Progent's customers have received. Progent's team service personnel have the benefit of the records of support delivered to each Progent customer by any engineer. This archive of issues and fixes is stored as a readily exploitable proprietary database that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other massive technical support databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online service experts are able to arrive at the most efficient resolutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or Mac OS X Network Help from Progent
To get started with Progent's remote support in Buffalo or anywhere in New York or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's online technical service professionals have credentials in a comprehensive set of technologies. This broad range of capability enables Progent's consultants to resolve almost any crisis likely to take place in a small or midsize business network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To help clients with mixed-platform networks, Progent also offers access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote services provided by Progent to small businesses in Buffalo and throughout the state of New York include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote consulting services cover a broad array of information technology such as network infrastructure, messaging systems, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and simplified administration, and migration from older applications to the latest Windows or Linux-powered environments. Progent's team-based methodology for solving network issues promotes quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer urgent online assistance for resolving problems within UNIX/Linux networks based on popular derivatives of UNIX such as:

    Important Linux platforms for which Progent offers expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Engineers for Buffalo, New YorkThe Cisco Certified Internetwork Expert credential is the premier accreditation for network engineers, and indicates a person's technical knowledge at the expert level. CCIEs can resolve the most intractable issues associated with network design, installation, maintenance, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network administration tools and developing workarounds or identifying program patches. CCIEs are an excellent value since their depth of expertise allows them to resolve even the most difficult problems quickly. In typical instances, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few service organizations make CCIEs accessible to support small and mid-size businesses. Progent can provide fast phone access to a Cisco authorized CCIE so your company can receive immediate support for complex network infrastructure issues that are hurting worker productivity but are beyond the experience of your local network maintenance personnel. Progent's Cisco-qualified CCIE consultants can communicate with your network using state-of-the-art remote troubleshooting tools to perform fast, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as VPN products.

  • Certified Microsoft Windows Experts
    Microsoft Windows Support for Buffalo, New YorkProgent's Microsoft-certified remote service experts offer computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the expertise of consulting engineers who can help you with a broad range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 management, SharePoint 2013 design, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a broad array of remote desktop services such as Windows 7 migration help, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified Network Security Consultants
    CISSP Qualified System Security Specialists for Buffalo, New YorkProgent's accredited CISSP, ISSAP, and CISM security engineers offer a range of system protection services to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to recover rapidly after a damaging penetration. Security solutions available from Progent cover in depth security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from malicious attacks; configuring firewalls; building secure architectures for remote and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote support to help businesses of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract projects that small businesses frequently request. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete major projects economically and on time. Progent's project-based online consulting services include:
  • Call Center Services
    Progent's Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are ideal for small companies who don't have the resources to create an in-house Call Center but who want quick response from an effective Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is designed for larger businesses and serves as a transparent addition to your existing Call Center team. Progent's Virtual Help Desk Call Center can act as an escalation alternative to resolve the toughest network challenges, or be ready in those circumstances when your other support engineers are too busy.

    Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk Call Center or revamping your existing one, identifying or customizing Call Center software to handle the unique demands of your company, or adding temporary online staff to supplement your in-house Call Center team during unusually busy scenarios such as software migrations, mass updates, or installing brand new applications.

    Progent's Call Center team of seasoned network experts offers your workers in Buffalo or anywhere in the state of New York fast access to a dependable network service resource with substantial experience offering phone consulting and online repair service for computer environments that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of company efficiency, and Progent's intent is to fix rather than merely report IT problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online professional engineering expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Microsoft Office Excel. To find out additional information concerning Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac experts can promote the artistic aspect of Apple Mac systems by delivering remote consulting services and education in graphics, sound, and video. Progent's support professionals offer help in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio/video or establishing an audio/video production studio.

    Remote Network and Server Monitoring Services
    Progent offers companies in Buffalo, or anywhere in the state of New York, online network and server monitoring services powered by MS Operations Manager network monitoring, adapted by Progent for your environment so that your computer maintenance is proactive rather than reactive. By exposing possible issues before they evolve into crashes, system monitoring can avoid disruptive and costly network crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or networks based on a mix of platforms.

How Your Buffalo Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple Mac environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.

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