Urgent Remote Support for Buffalo UNIX or Linux SystemsFor small businesses located in Buffalo or anywhere in New York, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and business continuity preparedness.

Progent's remote technical support engineers offer exceptional leverage because they have the real-world experience and the sophisticated technology to resolve most information system problems quickly. Efficient support reduces immediate costs since solutions take up a smaller number of chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by reducing or eliminating network outages and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the services that you receive. In contrast to typical remote support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate scenarios where speedy. minor fixes somehow end up as big bills. Progent's penchant for solving problems efficiently results in your company saving money.

Progent's Online Support Tools
Over time, Progent has refined a set of customized technologies and field-proven methodologies that allow the highest degree of efficiency for online consulting and troubleshooting for small and midsize company information systems. Progent offers protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's online support team to access your computer system remotely without breaching network security.

Progent's proprietary service reporting application keeps extensive records describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of services provided to each customer by every Progent consultant. This archive of trouble tickets and repairs is structured as an easily accessible proprietary database that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and close associations with important industry leaders such as Cisco and Microsoft make available other vast technical databases and allow quick response from vendors' in-house support staff so Progent's online service experts are able to find the best resolutions quickly.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Buffalo or anywhere in New York or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's remote technical service experts have certified skills in an extensive set of products and technologies. This breadth of IT skills enables Progent's engineers to resolve almost any emergency that may crop up in a small company information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.

To provide assistance to clients with multi-operating system networks, Progent also offers the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online support Offered by Progent to small businesses in Buffalo and throughout the state of New York include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a broad spectrum of computer technology such as network infrastructure, email solutions, system and process security, UNIX and Windows coexistence, virtual server technologies for server economization and easy administration, and migration from older systems to the latest MS Windows or Linux environments. Progent's team-oriented methodology for solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX/Linux consultants can provide emergency online assistance for troubleshooting anomalies affecting UNIX/Linux networks based on leading variants of UNIX including:

    Important Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Consultants for Buffalo, New YorkThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and validates a person's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most intractable problems surrounding network design, integration, maintenance, protection, and problem solving. CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional value because their deep expertise permits them to solve the most intractable problems quickly. In many instances, less qualified consultants can struggle for hours or even days with identical tasks that a CCIE can resolve in a few minutes. Few consulting providers make Cisco CCIEs accessible to help small and mid-size companies. Progent offers quick telephone contact with a CCIE so your company can receive immediate assistance for complex network infrastructure issues that are hurting business efficiency but are not within the experience of your ordinary network service group or consultant. Progent's CCIE engineers can communicate with your computer system by means of sophisticated remote troubleshooting tools to provide fast, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network technology.

  • Authorized Microsoft Windows Experts
    MS Windows Support for Buffalo, New YorkProgent's Microsoft-qualified remote support engineers offer computer repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint 2013 application development, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a full range of remote desktop support services such as Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Certified Network Security Consultants for Buffalo, New YorkProgent's accredited CISSP and ISSAP network security engineers can provide a variety of system protection solutions that can enhance the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help your business to clean up quickly after a damaging breach. Security services available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; quick recovery from malicious attacks; configuring firewalls; designing secure architectures for off-site and mobile connectivity; protecting your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that combine local resources along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects that small businesses frequently request. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's special remote consulting services include:
  • Call Center Services
    Progent's Help Desk Call Center service offerings for small organizations with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for small businesses who don't have the resources to support an internal Help Desk but who require quick access to an effective Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for bigger companies and serves as a seamless supplement to your existing Call Center organization. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle the most difficult computer system problems, or be available in overflow circumstances when your regular service providers are swamped.

    Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or improving your established organization, selecting or customizing Help Desk Call Center application software to address the special demands of your business, or adding occasional phone support personnel to supplement your existing Call Center group to handle unusually busy situations like software transitions, mass updates, or installing new business software.

    Progent's Help Desk staff of veteran network consultants offers your workers in Buffalo or anywhere in the state of New York fast assistance from an efficient network service resource with years of experience offering telephone-based help and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a significant contributor to business efficiency, and Progent's target is to fix instead of merely document network problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides online and in-depth consulting support and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To learn more concerning Progent's consulting, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Mac professionals can support the imaginative aspect of Macintosh environments by providing phone-based consulting support and education in graphics, audio, and video. Progent's support professionals can provide help in a range of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio/video or establishing an audio/video post production lab.

    Online Network Monitoring Support
    Progent can provide businesses in Buffalo, or anywhere in the state of New York, online network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so that your network support is proactive and automated. By exposing looming problems before they cause full-scale emergencies, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments based on multiple platforms.

How Your Buffalo Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.

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