Fast Remote Technical Support for Buffalo UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses in Buffalo or anywhere in the state of New York, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.

Progent's remote support services offer excellent value because they are equipped with the real-world background and the advanced technology to solve most network problems rapidly. Efficient support lowers direct expenses since service calls take up fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves even more in incidental expenses by reducing or eliminating system outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe only for the services that you actually get. Unlike typical online service firms, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid scenarios where quick fixes somehow end up as big bills. Progent's penchant for disposing of technical issues quickly results in your business spending less money.

Progent's Online Support Tools
Through years of experience, Progent has refined a set of customized technologies and field-tested processes which permit the highest level of effectiveness for remote engineering help and repair for small and midsize company computer systems. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology permits the consultants of Progent's Technical Response Center to communicate with your company's network remotely without compromising network security.

Progent's sophisticated customer support database application includes comprehensive histories for the support that Progent's clients have received. Progent's team consultants have access to the specifics of all help provided to each customer by every Progent engineer. This archive of anomalies and repairs is stored as a conveniently searchable internal knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and formal partnerships with important technology companies such as Cisco and Microsoft permit access to other massive support databases and allow quick response from manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to arrive at optimal solutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Support from Progent
To get started with Progent's remote services in Buffalo or anywhere in New York or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.

Remote Support Services Offered Progent
Progent's phone-based technical service engineers have advanced credentials in an extensive array of products and technologies. This broad range of capability permits Progent's engineers to address practically any crisis that may crop up in a small or midsize company network. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.

To support customers with multi-platform networks, Progent also offers access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP specialists, and ISSAP consultants.

Phone-based technical support services Offered by Progent to clients in Buffalo and anywhere in the state of New York include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online support services address a wide range of computer technology such as system architecture, messaging systems, system and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help for resolving anomalies within UNIX/Linux networks based on popular variants of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Engineers for Buffalo, New YorkThe Cisco CCIE certification is the highest accreditation for networking professionals, and indicates a person's networking skills at the master level. Cisco qualified CCIEs can resolve the most difficult issues associated with network planning, installation, administration, security, and repair. CCIEs work closely with Cisco's in-house support staff in analyzing problems with IOS network management utilities and developing workarounds or identifying software patches. CCIEs represent an exceptional value because their deep expertise permits them to find solutions for the most difficult problems rapidly. In common instances, less experienced service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few consulting organizations make Cisco CCIEs available to support small and mid-size businesses. Progent can provide quick phone contact with a CCIE so your company can get timely help for severe network infrastructure problems that are crippling business efficiency but are beyond the comfort zone of your regular network maintenance resources. Progent's Cisco CCIE support experts can interface to your environment via the latest remote support tools to provide efficient, secure, and economical analysis and repair. Progent's CCIEs offer consulting for the complete line of Cisco's top-selling family of networking products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, as well as VPN technology.

  • Certified MS Windows Support
    Windows Experts for Buffalo, New YorkProgent's Microsoft-qualified online service experts can deliver computer problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2013 development, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server migration, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a full range of online PC desktop support including Windows 7 migration help, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Consultants
    CISSP Qualified Network Security Professionals for Buffalo, New YorkProgent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of security solutions to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or help you to clean up quickly following a damaging penetration. Security consulting services available from Progent include: in depth network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; installing firewalls; establishing secure architectures for remote and mobile connectivity; protecting your email system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online support to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special projects that small businesses often need. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Services
    Progent's Call Center support programs for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are intended for smaller companies who don't have the money or time to create an internal Help Desk Call Center but who require quick response from a dependable Help Desk with proficient phone support as well as the available expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent addition to your established Call Center organization. Progent's Virtual Help Desk can act as an escalation resource for the most difficult technical problems, or be available in hectic situations when your ordinary resources are too busy.

    Progent's Help Desk consulting services can support you in building an effective new Help Desk Call Center or revamping your current organization, identifying or customizing Call Center application software to handle the particular requirements of your corporation, or providing temporary phone support staff to reinforce your in-house Help Desk Call Center team to handle unusually busy situations like software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network professionals offers your customers in Buffalo or anywhere in the state of New York immediate access to a large technical support group with years of experience offering phone consulting and online repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center perception as a significant driver of business efficiency, and Progent's aim is to resolve instead of simply report network issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Team offers phone-based and in-depth consulting expertise and training in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications including CRM, MS Office Project, Office Word, and MS Office Excel. To find out more concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can nurture the imaginative facets of Mac computing by providing phone-based help support and education in imaging, audio, and video. Progent's consultants offer assistance in a range of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs such as capturing or digitizing audio/video or configuring an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent offers businesses in Buffalo, or anywhere in the state of New York, online network monitoring services centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your business so that your computer support is proactive and automated. By anticipating possible trouble spots before they expand into full-scale emergencies, system monitoring can ward off stressful and expensive service crises. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X networks, Microsoft environments, or networks that support multiple platforms.

How Your Buffalo Business Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or Apple Mac networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.