Fast Online Support for Buffalo Information Networks
Urgent Remote Help for Buffalo SystemsFor companies located in Buffalo or anywhere in the state of New York, Progent provides online support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support experts offer excellent leverage because they possess the real-world background and are equipped with the advanced tools necessary to solve most network problems rapidly. Efficient support lowers direct expenses because service calls require minimal billable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support expertise is particularly important in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are charged exclusively for the services that you receive. Unlike typical online service firms, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where fast fixes manage to turn into major tabs. Progent's skill at handling problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized technologies and proven methodologies which allow the highest degree of efficiency for remote help and troubleshooting for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to interface to your system without violating network security.

Progent's sophisticated technical support database system includes detailed records of the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of assistance provided to each customer by every Progent consultant. This archive of issues and repairs is organized as an easily retrievable support knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft open up other massive support databases and permit priority response from vendors' internal support staff so Progent's remote consulting experts can determine the best solutions quickly.

Remote support services offered by Progent to companies in Buffalo and throughout the state of New York include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's leading enterprises. The ProSight suite of network monitoring and management services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute critical projects within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the money or time to assemble and manage an internal Call Center but who want quick access to a reliable Help Desk with proficient telephone support plus the expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for larger businesses and operates as a seamless reinforcement of your current Help Desk organization. Progent's Virtual Call Center can act as a an escalation alternative to resolve the toughest technical issues, or be available in those circumstances when your ordinary support engineers are swamped.

    Progent's Help Desk Call Center team of experienced network experts gives your computer users in Buffalo or anywhere in the state of New York instant assistance from an efficient support group with extensive experience delivering telephone-based help and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a crucial enabler of business success, and Progent's intent is to fix rather than just record IT problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group can supply online advanced consulting support and education in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Buffalo, or anywhere in the state of New York, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so your computer maintenance is proactive rather than reactive. By anticipating potential issues before they cause crashes, system monitoring can minimize stressful and expensive network crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks based on a combination of OS platforms.
How Your Buffalo Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Buffalo or anywhere in the state of New York, Progent's phone-based computer support engineers can provide professional and cost-effective system help the instant your organization requires it. Long experience providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix network problems quickly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Buffalo office relies on a local independent consultant or employs a full time organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the experience to fix sudden network emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Businesses in Buffalo
Progent's remote support services allow your Buffalo organization to experience the benefits of on-call, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will derive greater strategic worth by being more available, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    With most businesses in Buffalo and throughout New York, nearby computer service resources, whether consisting of independent consultants or a full-time IT staff, can handle the majority of technical issues. On the other hand, serious problems sometimes spring up when local resources are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your local service people. In these cases, Progent's online support experts provide a convenient, fast, and economical solution to augment your regular help and to pass on useful knowledge to increase your ability to resolve future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller organizations often depend on individual freelance consultants. Although freelance service people have less internal costs than larger service companies and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may force your business to go without assistance during an emergency. As your company grows, network unavailability and trouble with vital applications become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service experts to make sure your network stays up and running.

  • Build a Solid Foundation for Seamless Expansion
    Organizations typically begin with an information architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes can get thrown on top of an unstable foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. Such badly built systems require careful analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure that can provide the solid foundation to meet critical business demands and ease downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller organizations need guidance and technical education to negotiate an increasingly complicated maze of technology options available for promoting business success and improving efficiency. Businesses hardly need a computer consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to match technical expertise with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT expertise, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, at the forefront of IT support, executing a wide variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This means that you get not just world-class technical skills, but also a consultant with proven approaches for applying computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits per minute. As a result, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services delivered during normal business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















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