Fast Remote Technical Support for Buffalo Computer Networks
Immediate Phone Help for Buffalo SystemsFor businesses located in Buffalo or anywhere in New York, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging networking problems, as well as the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers offer excellent leverage because they possess the practical experience and have access to the sophisticated tools needed to resolve the majority of network issues rapidly. This reduces immediate expenses because solutions use up minimal billable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company saves even more in incidental expenses by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting experience is especially important for organizations that rely on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay only for the support that you actually get. In contrast to many online service organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from situations where fast fixes somehow turn into large bills. Progent's skill at dealing with problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized technologies and field-proven processes that permit the maximum degree of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent offers secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's remote service group to communicate with your environment remotely without compromising corporate security.

Progent's sophisticated service reporting system includes comprehensive histories of the service that Progent's clients have received. Progent's team consultants have the benefit of the records of services provided to each Progent customer by every Progent engineer. This archive of issues and repairs is organized as an easily retrievable internal database that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and formal relationships with major industry leaders including Cisco and Microsoft open up other vast technical databases and allow quick response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can come up with the most efficient resolutions quickly.

Online technical services provided by Progent to businesses in Buffalo and anywhere in the state of New York include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. ProSight services cover all key areas of information technology such as email protection, security and compliance, backup/recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight Systems Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight Systems Watch server and desktop management services.

Special Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Help Desk programs for businesses with networks based on Microsoft, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the money or time to build and maintain an in-house Help Desk but who want quick response from a reliable Help Desk Call Center with professional telephone assistance plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or improving your current organization, selecting or modifying Help Desk software to address the special requirements of your corporation, or providing temporary phone support staff to supplement your in-house Call Center group during high-demand scenarios such as software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk team of seasoned information technology experts offers your workers in Buffalo or anywhere in the state of New York rapid access to a large support group with substantial experience offering phone help and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a crucial driver of company efficiency, and Progent's goal is to resolve rather than simply annotate technical issues.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting staff offers online professional engineering support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for Microsoft applications including Microsoft CRM, MS Project, MS Word, and Microsoft Excel. For more information about Progent's consulting, programming, and training services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Buffalo, or anywhere in the state of New York, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By spotting potential trouble spots before they cause downtime, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows systems, or networks powered by a combination of OS platforms.
How Your Buffalo Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based assistance with Windows, Apple Mac, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Buffalo or anywhere in the state of New York, Progent's phone-based network support specialists are ready to provide effective and economical IT help the moment your business has to have it. More than 15 years of offering online technical assistance has earned Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair IT problems rapidly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Buffalo company deals with a regular freelance support technician or employs an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to solve unexpected network crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Organizations in Buffalo
Progent's remote network troubleshooting services allow your Buffalo organization to realize the benefits of on-call, expert network support without the expense of maintaining a full-time IT organization. Your network will acquire greater strategic worth by being increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    With most companies in Buffalo or anywhere in New York, local network service providers, whether consisting of outside consultants or an in-house maintenance staff, can deal with typical network problems. However, major troubles might strike when your regular support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your local service personnel. In these cases, Progent's online service specialists give you an easy, quick, and economical way to supplement your regular resources and to convey valuable knowledge to improve your capability to handle downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller offices commonly depend on independent freelance consultants. While independent service people have smaller overhead than larger support companies and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the lack of fallback help may force your company to wait for help during an emergency. As your business grows, system unavailability and trouble with vital software become more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of backup service experts to insure your network stays up and running.

  • Create a Scalable Foundation for Seamless Growth
    Companies often begin with an information architecture created on a shoestring budget. Lacking a proper framework, band-aid fixes often get thrown onto an unstable foundation. As a company grows, stability and scalability problems can impede the success of the organization. Such poorly built environments need proper assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a network architecture able to provide the stable foundation to handle critical business demands and simplify future expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller companies require advice and technical education to navigate through an increasingly complex array of product alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a network consultant who is motivated to sell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is built around a profitable technology instead of the genuine requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match IT expertise with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of technical knowledge, fine tuned support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Entire Family of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Companies who work with familiar freelance consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

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