Fast and Affordable Remote Technical Support for Buffalo Information Networks
Fast Remote Technical Support for Buffalo NetworksFor companies located in Buffalo or anywhere in the state of New York, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology required to resolve the majority of network issues quickly. This reduces direct costs since service calls require fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization saves even more with indirect costs by minimizing or avoiding system downtime and associated losses due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive remote consulting expertise is especially helpful for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for online help is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike typical online support firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with scenarios where speedy. minor fixes somehow turn into major bills. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-proven processes that allow the highest level of effectiveness for remote help and repair for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to link to your company's computer system remotely without compromising corporate security.

Progent's proven service reporting application includes detailed histories describing the service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of all help rendered to each client by every Progent consultant. This archive of trouble tickets and resolutions is organized as a quickly exploitable support database that allows Progent's online support experts to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other extensive technical support databases and allow quick access to vendors' in-house support staff with the result that Progent's online consulting experts are able to arrive at optimal resolutions quickly.

Online support services available from Progent to customers in Buffalo and throughout the state of New York include:

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service options for organizations with environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who need quick communication with an effective Help Desk Call Center with proficient telephone support plus the expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a transparent extension of your established Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle complex computer system challenges, or be available in overflow situations when your other resources are too busy.

    Progent's Call Center staff of seasoned network professionals provides your customers in Buffalo or anywhere in the state of New York rapid access to a reliable network service group with substantial background providing telephone-based help and online troubleshooting for IT systems powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk recognition as a solid driver of business efficiency, and Progent's target is to resolve and not simply report technical problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced consulting support and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and MS Excel. To read more concerning Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Network Monitoring Services
    Progent can provide businesses in Buffalo, or anywhere in the state of New York, online network monitoring services centered around System Center Operations Manager, customized by Progent to fit your business so your network support is proactive and automated. By uncovering emerging trouble spots before they evolve into network outages, remote monitoring can avoid inconvenient and costly network breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows systems, or environments that support multiple OS platforms.
How Your Buffalo Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Buffalo or throughout the state of New York, Progent's online network support specialists can deliver expert and affordable IT support the moment your organization needs it. More than 15 years of providing remote technical assistance has earned Microsoft Gold status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access technology to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Buffalo business works with a local independent support technician or employs a full time organization that know how to handle ordinary computer issues, Progentís Microsoft certified consultants can offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to address unexpected system emergencies or especially tough integration projects.

Details of Progent's Remote Network Support for Buffalo
Progent's online help, remote troubleshooting, system security consulting, and system administration services give offices in Buffalo or throughout the state of New York unparalleled leverage for your IT budget. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can provide your office enterprise-level network support while permitting you to eliminate the cost and hassle of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of IT experience, refined remote support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, in the trenches of network support, executing a broad variety of technical projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested methods for applying technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises visits per minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for support services provided during regular business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent is able to focus on providing high-value skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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