Fast Remote Technical Support for Buffalo Computer Networks
Immediate Phone Help for Buffalo SystemsFor businesses located in Buffalo or anywhere in New York, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging networking problems, as well as the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers offer excellent leverage because they possess the practical experience and have access to the sophisticated tools needed to resolve the majority of network issues rapidly. This reduces immediate expenses because solutions use up minimal billable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company saves even more in incidental expenses by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting experience is especially important for organizations that rely on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay only for the support that you actually get. In contrast to many online service organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from situations where fast fixes somehow turn into large bills. Progent's skill at dealing with problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized technologies and field-proven processes that permit the maximum degree of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent offers secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's remote service group to communicate with your environment remotely without compromising corporate security.

Progent's sophisticated service reporting system includes comprehensive histories of the service that Progent's clients have received. Progent's team consultants have the benefit of the records of services provided to each Progent customer by every Progent engineer. This archive of issues and repairs is organized as an easily retrievable internal database that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and formal relationships with major industry leaders including Cisco and Microsoft open up other vast technical databases and allow quick response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can come up with the most efficient resolutions quickly.

Online technical services provided by Progent to businesses in Buffalo and anywhere in the state of New York include:

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
  • Help Desk Support
    Progent's Help Desk support alternatives for organizations with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are intended for businesses who lack the money or time to create an internal Help Desk but who want fast response from an efficient Help Desk Call Center with proficient phone support as well as the ability to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and operates as a seamless reinforcement of your existing Call Center team. Progent's Virtual Call Center can act as a an escalation resource to resolve complex computer system challenges, or be ready in overflow circumstances when your other service providers are too busy.

    Progent's Help Desk Call Center team of experienced information technology consultants offers your computer users in Buffalo or anywhere in the state of New York immediate communication with a reliable network service group with years of background delivering telephone-based consulting and remote diagnostics for networks based on Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's mission is to earn the Call Center recognition as a solid contributor to company success, and Progent's policy is to solve rather than just record technical issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff offers online and in-depth consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Office Excel. For more information concerning Progent's expertise, custom development, and training services, see Progent's Applications Experts Group.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as IPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Buffalo, or anywhere in the state of New York, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so your computer support is proactive and automated. By detecting looming trouble spots before they grow into crashes, remote monitoring can minimize inconvenient and costly network failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac networks, Windows environments, or networks powered by a combination of platforms.
How Your Buffalo Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online help with Microsoft Windows, Apple Mac, or Linux computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Buffalo or anywhere in the state of New York, Progent's online computer support engineers are ready to deliver effective and economical system help whenever your business requires it. More than a decade of delivering remote technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to solve network problems quickly while eliminating the cost and lost productivity that comes with in-person service visits.

Even if your Buffalo business relies on a local independent consultant or maintains a full time IT staff that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to address unexpected system crises or particularly complicated integration projects.

Details of Progent's Remote Network Services for Buffalo
Progent's phone support, remote repair, network security consulting, and network management services give businesses in Buffalo or anywhere in the state of New York the greatest leverage for your IT investment. Whether you require occasional phone support and remote network repair or full-time Help Desk Call Center services and network management, Progent's professionals can provide your business world class network support while allowing you to avoid the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of technical experience, refined support software, and understanding of corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, at the forefront of IT support, performing a broad range of technical tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not just expert IT help, but also a support engineer with field-tested methods for applying computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises help by the minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local service organizations who provide minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to every customer. The discipline of documenting and archiving support records allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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