Fast Remote Help for Buffalo Information Networks
Urgent Online Support for Buffalo SystemsFor companies located in Buffalo or anywhere in New York, Progent provides remote help for networks based on any mix of Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking problems, plus the services of CISSP-certified security engineers to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage because they have the practical background and have access to the advanced technology necessary to resolve the majority of network problems quickly. This reduces immediate costs because service calls accumulate minimal chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting know-how is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online help is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to many online support companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate situations where speedy. minor repairs manage to end up as substantial bills. Progent's skill at disposing of problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized tools and field-proven methodologies which permit the maximum level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to interface to your company's computer system without violating corporate security.

Progent's advanced service reporting application stores detailed records describing all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of assistance rendered to every Progent customer by every engineer. This archive of problems and fixes is stored as a conveniently accessible support database that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and close partnerships with major industry leaders including Cisco and Microsoft open up other vast support knowledge bases and permit fast response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can find the most efficient resolutions in the least time.

Online support services offered by Progent to companies in Buffalo and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so all looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for organizations who lack the budget to assemble and manage an internal Help Desk but who require quick access to an efficient Call Center with proficient phone support plus the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a seamless addition to your established Help Desk resources. Progent's Virtual Help Desk can serve as a an escalation alternative to resolve the most difficult technical problems, or be available in those situations when your ordinary resources are overwhelmed.

    Progent's Help Desk team of seasoned network professionals gives your customers in Buffalo or anywhere in the state of New York rapid access to an efficient support resource with substantial experience providing telephone-based consulting and online repair service for IT systems powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a key enabler of company productivity, and Progent's target is to resolve and not simply track technical problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group can supply remote professional engineering expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft applications including CRM, MS Project, MS Office Word, and Excel. For more information about Progent's consulting, customization, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Buffalo, or anywhere in the state of New York, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so that your network maintenance is proactive and automated. By exposing potential issues before they evolve into network outages, remote monitoring can ward off stressful and costly information system failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or systems that incorporate multiple operating systems.
How Your Buffalo Business Can Contact Progent's Online Support Experts
To contact Progent about urgent remote expertise with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Buffalo or anywhere in the state of New York, Progent's online computer support specialists are ready to provide effective and cost-effective system support the instant your organization requires it. More than a decade of delivering remote tech support has led to Microsoft Gold status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair IT problems quickly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Buffalo organization has a regular independent support technician or employs a full time IT staff that can deal with typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to address unexpected network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Offices in Buffalo
Progent's online support services enable your Buffalo organization to experience the advantages of on-call, enterprise-level IT support without the expense of managing an in-house IT organization. Your information system will acquire added business worth by being more available, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in Buffalo or anywhere in New York, nearby network service resources, whether represented by freelance consultants or a full-time maintenance staff, can deal with typical network issues. However, IT crises may spring up when your regular resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your local service personnel. In these instances, Progent's online service experts provide a convenient, quick, and budget-friendly solution to supplement your regular resources and to pass on valuable information to improve your capability to resolve downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller offices commonly rely on independent freelance service providers. Although freelance consultants carry less overhead than big support companies and can often charge lower rates, they are occasionally overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the absence of backup help may require your company to go without assistance during an emergency. As your network grows, system downtime and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup service expertise to insure your IT system remains available.

  • Build a Solid Foundation for Seamless Growth
    Companies typically begin with an information system created on a shoestring budget. Without a robust infrastructure, slap-dash repairs often get piled onto a weak foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. These badly designed environments need proper analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system architecture able to deliver the solid foundation to meet critical business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller offices need advice and technical training to negotiate an ever more complex maze of product options capable of promoting business success and improving productivity. They do not need a computer consultant who is motivated to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align technical expertise with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, depth of IT background, refined remote support tools, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Entire Family of Server Platforms
    Progent can provide in-depth support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 R2 migration, Windows Server 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises help per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for support services provided during normal business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be tempted to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to every customer. The discipline of detailing and organizing service records results in more efficient service and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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