Expert Online Service for Burbank, California Networks from Certified Engineers
Small businesses have typically been underserved by major IT service organizations. Many small companies permit themselves to grow overly reliant on individual consultants or small support firms who lack the size or extensive skill sets to respond promptly or effectively to technical crises. Other small businesses resort to giant service firms that employ technicians trained to offer standardized fixes for common issues but who do not have the experience and technical scope to handle the diversity of configurations and absence of standards typical of small company IT networks.

Progent's time-tested approach to delivering low-cost and successful network service to small businesses has made Progent one of the premiere Microsoft Gold IT consulting organizations in the industry. Progent has provided remote help to companies in every state in the United States and can dispatch onsite help in most zip codes.

For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT support group. Co-sourcing can cut costs and help meet schedules for major projects such as application programming, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified experts to assist your business to plan and implement your cloud computing strategy.

Popular Areas of Expertise Supported by Progent's Consultants for Companies in Burbank, California
Progent's nationwide group of world-class support professionals provides support for virtually all facets of network systems found in businesses of all sizes. Practice areas supported by Progent in Burbank include:

Service Delivery Options Available for Burbank, California Businesses
Progent offers a variety of alternatives for providing small businesses with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's model for delivering network support is built on the Help Desk operational structure common to big IT support organizations. Progent's Contact Center Service Mechanism ensures fast response, comprehensive service documentation, dependable follow-through, and tight expense monitoring across a range of network service delivery modes that include online repairs, on-premises support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software issues without the cost or delay of on-premises service calls. The background of Progent's network consultants allows them to handle most IT problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to address emergency situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting services.

  • On-site Service
    Progent offers onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online support experts to deliver small companies the optimal solution: onsite service technicians when you need them plus the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for in-person service visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Learn more details concerning how and why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize companies who require fast and reliable support from a professional Help Desk with effective telephone assistance, remote troubleshooting tools, and enough technical strength for full problem escalation. Since small and midsize companies usually are constrained by limited information technology funds and can provide scant management attention for dealing with network support tasks, Progent's Help Desk Services can be the most cost-effective way to make sure that small business information networks stay up and running. Learn more details about Progent's Helpdesk services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection consulting, non-stop it system engineering, server virtualization strategies, plus integration, programming and support for business programs such as financials, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can provide assistance with short-term projects including office moves and massive software migrations, extended projects such as management reporting application development and support, relational database application programming and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange and SQL Server to provide small businesses with higher degrees of reliability, security, and recoverability than is feasible using the type of in-house data center that is practical for the majority of small and midsize businesses. Because Progent uses the same data centers that host the gear of some of the planet's largest IT organizations, Progent can eliminate the cost of building and managing the infrastructure needed for world-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions remain updated, security and performance is constantly monitored, and systems and data files are consistently backed up and ready for complete and prompt recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small organization's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for clients to transfer to another support firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class availability and an unparalleled level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered package, can handle the multi- OS and non- standardized environments common with smaller businesses, and retains ownership of the licenses in the customer's possession so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote consulting support to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a selection of low-cost, set-price monthly services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight Systems Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight Systems Watch server and desktop automated management consulting.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a business-wide perspective on system protection and can assist with advanced security projects like SIEM solutions to help enterprises meet industry standards and statutory requirements for network information protection and reporting.

The scope and size of Progent's engineering staff bring a powerful set of advantages to clients wishing to maximize the productivity of their information system within a realistic budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, at the front lines of network support, performing a wide range of technical projects for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT help, but also a support engineer with proven approaches for repairing actual IT problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for phone service and in-person visits by the minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for services delivered during normal business hours. Many service organizations impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity avoids king-size invoices for fast solutions. Another advantage of by-the-minute billing is that your company are not inclined to allow incipient problems to fester until they become major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each consultant to every client. The discipline of documenting and archiving support records results in more efficient service and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Small businesses who work with independent consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
If your Burbank, California business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).




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