Expert Online Service for Burbank, California Networks from World-class Consultants
Small companies have typically been ignored by large network service organizations. Many small companies allow themselves to become dangerously dependent on freelance consultants or small consulting firms who don't have the bandwidth or broad knowledge to react quickly or effectively to technical emergencies. Other small businesses resort to giant service firms that employ personnel trained to offer by-the-numbers fixes for ordinary issues but who are missing the background and versatility to handle the diversity of configurations and absence of standards that characterizes small company IT systems.

Progent's time-tested methodology for delivering low-cost and successful network support to small companies has made Progent one of the most respected Microsoft-certified network consulting firms in the United States. Progent has provided online support to businesses in every state in the U.S. (refer to Progent's client testimonials).

For larger companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal IT service team. This can save money and help meet schedules for major projects such as application development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited consultants to help your business to plan and execute a sensible cloud strategy.

Key Technologies Supported by Progent's Consultants for Business Networks in Burbank, California
Progent's national group of industry certified consultants provides help for all facets of information technology found in companies of all sizes. Technologies supported by Progent in and around Burbank include:

Support Delivery Alternatives for Burbank, California Businesses
Progent offers a variety of options for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing IT support is built on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid response, thorough activity records, consistent follow-up, and strict cost control across a range of network service delivery alternatives that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can help clients to troubleshoot and repair network problems without the cost or delay of in-person service calls. The experience of Progent's IT consultants allows them to resolve the majority of IT problems rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for new clients to address urgent network problems and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn more details about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers on-site technical support for registered clients in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to deliver small companies the optimal solution: hands-on service technicians when you need them plus the remote expertise of Progent's seasoned team of network engineers, security specialists, and business software programmers. The response time for on-site service calls is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more about how and why to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for all businesses who need fast and reliable support from a professional Help Desk with effective telephone support, online troubleshooting capability, and sufficient technical strength for full escalation. Because small and midsize businesses usually have tight information technology funds and can provide scant executive bandwidth for handling network support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient way to ensure that business computer systems stay up and running. Read more details about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network protection consulting, high availability network consulting, virtual server strategies, plus configuration, customization and support for business applications such as financials, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with one-shot projects such as site moves and massive software migrations, extended initiatives such as management reporting software development and customization, database software development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of availability, security, and recoverability than is feasible with the class of in-house data center that is achievable for the majority of small and midsize companies. Since Progent utilizes the same data centers that host the equipment of many of the world's biggest information technology organizations, Progent can eliminate the cost of building and managing the infrastructure required for world-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions stay updated, security and efficiency is constantly tracked, and systems are regularly archived and available for full and rapid restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's servers in an environment that not only provides the highest level of availability and scalability but that is also easy for clients to transfer to another service firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow businesses with mixed networks to save significantly on the costs of hardware, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed solution, can support the mixed- OS and loosely standardized networks typical of small companies, and keeps ownership of the software in the client's possession so that migrating to a different virtual system is fast, reliable, and affordable. This avoids becoming a captive to a single hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting support to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more complex array of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of system security and can help with complex security programs such as SIEM solutions to help companies meet business standards and statutory mandates for IT information security and incident reporting.

The scope and size of Progent's consulting staff offer a powerful array of advantages to companies wishing to increase the productivity of their information system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, executing a broad variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This ensures that you get not just expert IT capability, but also a support engineer with field-tested methods for solving real-world IT problems efficiently. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote support and on-premises help per minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity avoids major invoices for fast fixes. Another advantage of by-the-minute billing is that clients are not tempted to permit minor issues to stay unaddressed until they grow into big ones. Read more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support reports given by every consultant to every client. The discipline of documenting and organizing support records allows more efficient support and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent has few competitors. Small companies who work with freelance consultants or who maintain in-house support staffs gain when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and productive. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Burbank, California business wants to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.