Expert Remote Service for Burbank, California Networks from Microsoft Certified Engineers
Small businesses have typically been ignored by major IT support firms. Many small companies allow themselves to grow excessively dependent on individual consultants or small support organizations who lack the bandwidth or broad knowledge to respond quickly or efficiently to network emergencies. Other small businesses turn to giant support providers staffed with technicians trained to provide by-the-numbers fixes for ordinary problems but who are missing the background and technical scope to deal with the variety of configurations and lack of standards typical of small company information networks.

Progent's proven methodology for delivering affordable and effective technical service to small businesses has made Progent among the premiere Microsoft Gold IT consulting firms in the country. Progent has provided online help to companies in every state in the United States and offers onsite support in almost all zip codes.

For mid-size and large companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house network service personnel. Co-sourcing can cut costs and help meet schedules for major projects such as software design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations.

Progent can also provide access to accredited consultants to assist your business to plan and execute a sensible cloud computing strategy.

Core IT Areas Serviced by Progent for Burbank, California Business Networks
As a Microsoft Certified Gold Partner IT service company with a large group of Cisco CCIE networking experts and Apple Computer accredited consultants, Progent provides emergency troubleshooting and affordable online consulting to Burbank, CA companies for a broad array of information technologies such as:

Support Delivery Alternatives for Burbank, California Companies
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing computer support services is built on the Help Desk operational structure common to larger IT groups. Progent's Contact Center Support Model ensures fast response, thorough activity documentation, consistent follow-through, and tight cost control across a range of network support delivery modes that include remote repairs, in-person help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can assist clients to analyze and repair hardware and software problems without the cost or delay of travel for onsite support visits. The background of Progent's network engineers allows them to handle the majority of IT issues quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's online support experts to give small businesses the optimal solution: in-person service professionals when you need them plus the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business software programmers. The wait time for in-person service visits is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Find out more details concerning how and why to register for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who require fast and dependable access to a professional Help Desk with effective telephone assistance, remote troubleshooting tools, and enough technical depth for full problem escalation. Since small and midsize businesses typically are constrained by tight information technology funds and can provide scant executive attention for handling network support tasks, Progent's Help Desk Services could be the most cost-effective way to make sure that small business information networks are always productive. Learn more about Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can deliver assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection consulting, high availability network design, virtualization strategies, plus integration, programming and support for business software such as accounting, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including site moves and major software migrations, longer term projects such as management analytics application development and support, relational database application development and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host vital business applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with greater levels of dependability, protection, and recoverability than is feasible with the type of internal data center that is achievable for most small and midsize businesses. Because Progent uses the same data centers that host the equipment of some of the planet's largest IT companies, Progent can eliminate the investment in building and managing the systems required for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for complete and prompt restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also easy for customers to migrate to another service firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class availability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed solution, can handle the multi- OS and loosely standardized networks typical of smaller businesses, and retains control of the licenses in the client's hands so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online support to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine local resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies such as firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on network security and can help with complex security projects such as SIEM solutions to help enterprises meet industry guidelines and statutory mandates for IT data protection and incident reporting.

The breadth and size of Progent's consulting team offer a unique array of advantages to companies trying to maximize the business value of their information system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world professional experience, in the trenches of network support, performing a wide variety of IT projects for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert technical help, but also a consultant with field-tested approaches for resolving actual network problems rapidly. Read more concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits per minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal business hours. Many support organizations demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates king-size invoices for quick fixes. An additional advantage of by-the-minute billing is that customers won't be inclined to permit incipient issues to fester until they grow into major problems. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by each staff member to every client. The discipline of documenting and organizing support records results in more efficient support and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Small companies who work with freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Burbank, California company wants to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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