Low-cost Computer Support from Microsoft and Cisco Certified Experts for Businesses in Burbank, CA
By delivering professional support whenever you require it, making available specialized expertise for critical applications, providing high-value services like virtual server hosting, invoicing only for help you receive, and charging no sign-up or retainer fees for standard services, Progent allows your company to maximize the business value of your information network and cut support costs. Progent recognizes that information system security, reliability, and efficiency are as important to small businesses as to large corporations but that smaller companies lack the economy of scale to spend heavily in information networks and internal service groups. Progent's basic competitive advantage is that no IT support firm can equal Progent's capability to provide the IT support your company requires whenever you require it and at prices you can afford.

For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the skills of your internal IT service staff. Co-sourcing can save money and help meet schedules for big projects such as software design and development, business continuity planning, network security audits, office consolidations, or technology migrations.

Progent can also offer the services of accredited experts to help your company to design and execute a sensible cloud strategy.

Main Technical Areas Supported by Progent for Businesses in Burbank, California
Progent provides the support of accredited consultants for all facets of information technology deployed in small and midsize companies. Products and technologies supported by Progent's consultants include:

Support Delivery Options for Burbank, California Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for delivering IT support is built on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Call Center Service Model promotes rapid support, thorough service records, dependable follow-up, and strict cost control across an array of network support delivery options that include remote repairs, onsite help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can help clients to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite service calls. The experience of Progent's network engineers allows them to handle the majority of IT issues rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for new clients to accommodate emergency network problems and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out additional details about Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent provides onsite computer assistance for registered customers in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: onsite support technicians when you require them plus the remote expertise of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for in-person service visits is typically under one business day. There is no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details about why to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who require fast and reliable access to a professional Contact Center with efficient phone assistance, remote repair tools, and sufficient technical strength for all needed escalation. Because smaller businesses usually have tight IT funds and can spare scant executive attention for dealing with network support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective option to make sure that small business information systems stay productive. Learn more details concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to world-class IT professionals who can deliver assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection consulting, high availability network design, virtual server solutions, plus integration, customization and support for business programs including accounting, ERP, reporting, CRM, and productivity suites. Progent can help with short-term projects such as site relocations and major software migrations, longer term initiatives like business reporting application programming and customization, relational database software programming and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response like data restoration and virus removal.

  • Application Hosting
    Progent can host mission-critical applications like Microsoft Exchange Server and SQL Server to provide small businesses with greater degrees of dependability, protection, and recoverability than is feasible using the class of on-site data center that is practical for the majority of small businesses. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest information technology companies, Progent can save you the cost of building and maintaining the systems needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs stay updated, protection and performance is continually monitored, and systems are consistently backed up and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of dependability and extensibility but that is in addition convenient for customers to transfer to a different service firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow small businesses with mixed networks to save dramatically on the costs of hardware, system support, and network management while getting enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can handle the mixed- OS and loosely standardized networks common with smaller companies, and keeps control of the software in the customer's possession so that migrating to a new virtual host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online consulting support to help organizations of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly from a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Burbank, California Small Businesses
Progent's size, breadth of information technology skill, and experience with corporate IT support enable small and midsize companies to avoid the pitfalls associated with excessive reliance on thinly staffed support firms or freelance consultants.

Teaming with Progent enables your company to:

  • Prevent Excessive Reliance on Individual Consultants
    For network support, smaller companies often depend heavily on individual consultants. Although individual service providers carry lower overhead than larger support firms and can afford to charge nominally lower fees, freelancers are sometimes too overworked to react rapidly to urgent network problems. If an independent consultant is busy with another client, ill, on travelling, or in training, the absence of backup staff may require your business to go without assistance in case of a crisis. As your small business grows, network downtime or problems with critical applications get more expensive. The money you believed you were saving on a freelancer can be eaten up quickly due to lost productivity. In addition, when freelance consultants confront unfamiliar problems, the lack of a big engineering group to fall back on for assistance requires them to train on the job while your organization ends up with the bill for their continuing training.

  • Have Access to Certified Professionals in Sophisticated Information Technology Solutions
    Many smaller service organizations or freelance engineers who concentrate on small business network support are capable of providing routine fixes but lack the experience to work efficiently with complex IT infrastructures with a variety of platforms, many locations, Voice over IP implementations, remote workforces, integrated accounting and analytical software, data-driven web sites, and specialized business software. Progent's experience with worldwide companies and Progent's large staff of experts can be valuable to your business because big-company environments are by nature complicated, support issues require in-depth understanding of in numerous technical disciplines, and reaching a high level of robustness, reliability, and protection requires industry-tested best practices.

  • Create a Solid Basis for Seamless Growth
    Small companies often begin with a network implemented on a shoestring budget. Without a proper architecture, a sequence of band-aid repairs commonly get tossed on top of a marginal structure. As a business evolves, reliability and scalability problems can hinder the productivity of the business. Such networks need proper assessment, smart strategic planning, and broad-based expertise to upgrade to an IT infrastructure that will provide the reliable foundation to handle current business requirements and ease downstream growth.

  • Team with Solution Consultants, Not Product Resellers
    Small companies require guidance and education to work through an increasingly complex maze of technology options offered for enabling growth and enhancing efficiency. They do not need an IT consultant or support firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services and expertise only. This permits Progent to align consulting support with the real needs of clients. Combining IT consulting and product selling can result in a situation where the proposed solution is based on a preselected technology rather than being based on the actual needs of a small business.

How to Contact Progent
In case your Burbank, California company wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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