Burbank, CA Online Help from Certified Computer Network Troubleshooting Experts
Progent's computer tech support services can provide your Burbank, CA company affordable and reliable support from world-class technical experts. By providing network support service when you need it, providing advanced knowledge for key applications, offering value-added support such as automated network monitoring, and billing only for services you receive, Progent gives your Burbank, California company an affordable alternative for optimizing the productivity and profitability of small-scale office networks. If you maintain an on-premises system, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent way for organizations and local governments to create and maintain a reliable and safe IT network and to benefit from fast access to the skilled consulting typically available only to corporations who are able to maintain a large in-house information technology staff.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal IT support personnel. Co-sourcing can save money and help meet schedules for major projects such as software programming, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited consultants to help your company to design and execute your cloud computing strategy.

Primary Practice Areas Supported by Progent for Burbank, California Office Networks
As a Microsoft Gold Partner consulting firm with a large group of Cisco CCIE network experts and Apple Computer accredited engineers, Progent offers urgent assistance and affordable remote consulting to Burbank, CA small businesses for a broad array of computer technologies including:

Service Delivery Alternatives for Burbank, California Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering IT support services is based on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough activity records, reliable follow-through, and tight expense control across an array of IT support delivery modes that include online repairs, onsite support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix network issues without the expense or delay of on-premises service visits. The background of Progent's network engineers allows them to handle most IT issues quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new customers to address emergency network problems and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.

  • Onsite Service
    Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote service experts to give small businesses the best of both worlds: in-person service professionals when you require them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business software developers. The response time for in-person service visits is usually less than one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about how to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all businesses who require prompt and reliable access to an online Help Desk Call Center with efficient telephone support, online repair tools, and enough technical depth for all needed escalation. Because small and midsize companies typically have tight IT budgets and can provide scant executive bandwidth for handling IT support, Progent's Help Desk Outsourcing Services could be the most efficient option to make sure that business computer systems stay up and running. Read more details concerning Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of world-class IT professionals who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, high availability network consulting, virtualization solutions, plus integration, programming and support for business programs such as accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as office moves and massive software upgrades, extended projects like business information software development and support, relational database software development and administration services, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical applications like Microsoft Exchange Server and Microsoft SQL to provide small businesses with higher levels of reliability, security, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same data centers that support the equipment of some of the planet's largest IT organizations, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and service packs remain current, protection and efficiency is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is also simple for customers to migrate to another service firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow small businesses with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can handle the mixed- OS and loosely standardized networks typical of small companies, and retains ownership of the software licenses in the customer's hands so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote support to help companies of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to block or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more complex collection of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a company-wide perspective on network security and can help with complex security projects such as SIEM solutions to help enterprises meet business standards and government mandates for IT information protection and incident reporting.

The breadth and depth of Progent's consulting staff bring a powerful set of benefits to companies wishing to maximize the productivity of their IT network within a realistic budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, at the front lines of network support, executing a wide range of IT projects for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This ensures that you get not only world-class IT capability, but also a support engineer with proven methods for solving actual IT problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for remote support and in-person help per minute. As a result, you are charged exclusively for received support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no retainer for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids king-size invoices for fast repairs. Another benefit of granular pricing is that your company are less inclined to allow incipient issues to stay unaddressed until they grow into big ones. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who provide scant documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by each consultant to every client. The practice of documenting and organizing service records results in more effective service and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has few competitors. Small companies who utilize independent service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Contact Progent
In case your Burbank, California business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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