Burbank, CA Online Support from Certified Network Service Experts
Progent's network help services can provide your Burbank, CA business cost-effective and reliable access to world-class network engineers. By delivering IT support service when you require it, offering advanced expertise for key technologies, delivering unique support such as automated server monitoring, and billing only for services you use, Progent gives your Burbank, California business an affordable solution for optimizing the productivity and profitability of small business information systems. Whether you maintain an on-premises datacenter, rely on cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the smart choice for businesses to create and maintain a reliable and safe IT system and to benefit from fast availability of the experienced consulting ordinarily restricted to enterprises who are able to set up a sizeable in-house information technology group.

For larger businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your internal network service personnel. This can save money and minimize technical risks for major projects such as software design and development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to assist your business to design and execute your cloud strategy.

Primary Technical Areas Serviced by Progent for Burbank, California Office Networks
As a Microsoft-certified Partner IT service company with a world-class team of Cisco qualified CCIE networking experts and Apple certified consultants, Progent offers emergency assistance and affordable remote consulting to Burbank, CA companies for a broad range of computer technologies including:

Service Delivery Alternatives for Burbank, California Companies
Progent offers a variety of options for providing small companies and local governments with affordable IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support services is built on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Service Mechanism ensures fast response, thorough service records, consistent follow-up, and tight expense control across an array of network service delivery modes that include remote troubleshooting, on-premises help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and fix network issues without the cost or delay of travel for onsite support calls. The background of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to address emergency network problems and Progent bills per minute with zero startup fees or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent provides onsite technical support for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote service experts to deliver small and midsize companies the ideal combination: on-premises support technicians when you need them as well as the on-line help of Progent's seasoned team of IT consultants, security professionals, and business application programmers. The response time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more details concerning why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for all companies who need prompt and reliable support from an online Help Desk Call Center with efficient telephone support, remote troubleshooting tools, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses usually are constrained by tight information technology funds and can spare scant management bandwidth for dealing with IT support, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that small business computer networks stay up and running. Learn more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, high availability network consulting, virtual server solutions, plus configuration, customization and training for small business software including accounting, ERP and MRP, reporting, CRM, and productivity packages. Progent can help with one-shot projects such as office relocations and major software upgrades, extended projects such as business analytics application development and customization, database software programming and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent services such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with higher levels of availability, security, and performance than is feasible with the class of on-site data center that is practical for the majority of small organizations. Since Progent uses the same data centers that support the equipment of many of the planet's largest information technology organizations, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and revisions remain current, protection and efficiency is constantly monitored, and systems are regularly archived and ready for complete and rapid recovery. Find out more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition simple for clients to migrate to a different support provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system support, and network administration while getting enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can support the multi- OS and non- standardized environments typical of small businesses, and retains control of the licenses in the client's hands so that moving to a different virtual system is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly from a ransomware incident. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-certified cybersecurity experts, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and statutory requirements for network information security and reporting.

The scope and depth of Progent's engineering team offer a unique set of advantages to customers trying to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, at the front lines of IT support, executing a broad range of IT tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This means that you get not just expert IT skills, but also a support engineer with proven approaches for solving real-world IT problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for online support and on-premises visits per minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during normal working hours. Many support firms impose large minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity does away with king-size bills for fast fixes. Another advantage of granular billing is that you are not tempted to permit less critical issues to stay unaddressed until they become major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports given by every consultant to every customer. The practice of documenting and organizing service records results in more effective service and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Small companies who work with freelance service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient. Read more details about Progent's knowledge transfer services.

Contact Progent
In case your Burbank, California company needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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