Quick, Low-cost Online Computer Network Technical Support for Burbank, California Small Businesses
For over two decades, Progent has specialized in providing enterprise-class IT support services to customers who have small-company IT budgets. Progent has developed a unique support solution that includes a low-overhead, tightly connected virtual office infrastructure, custom online troubleshooting technology, a large team of consultants certified in a broad array of technical practice areas, a Help Desk Call Center service model that maximizes responsiveness and ensures follow-through, a global group of on-line support experts, on-site support dispatching for the majority of most zip codes in the U.S., and a company ethos focused on fixing network issues in the least time and at the least cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal IT service team. This can save money and minimize technical risks for major projects such as software programming, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer the services of certified consultants to help your company to design and execute a sensible cloud strategy.

Key Practice Areas Serviced by Progent for Businesses in Burbank, California
Progent's national group of certified support professionals provides assistance for all aspects of information technology used by companies of any size. Areas served by Progent in and around Burbank include:

Service Delivery Alternatives Available for Burbank, California Companies
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for delivering IT support is based on the Help Desk structure familiar to larger IT groups. Progent's Contact Center Service Mechanism promotes fast support, thorough service records, consistent follow-up, and strict expense monitoring across a range of network service delivery alternatives that include online repairs, onsite help, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises support calls. The experience of Progent's network consultants allows them to handle most IT issues quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new clients to address urgent situations and Progent charges by the minute with no startup charges or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out more details concerning Progent's online computer support services.

  • On-site Service
    Progent provides onsite computer support for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service experts to give small and midsize companies the optimal solution: on-premises support professionals when you require them plus the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business software programmers. The response time for in-person service visits is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more details concerning how to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Services are intended for small and midsize businesses who need prompt and reliable access to a professional Contact Center with efficient phone assistance, online repair capability, and enough technical strength for full problem escalation. Since small and midsize companies typically are constrained by tight IT funds and can provide scant executive attention for handling network support tasks, Progent's Help Desk Services could be the most efficient option to make sure that business computer systems are always up and running. Learn more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly availability of world-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection consulting, high availability network design, virtualization solutions, plus configuration, programming and training for small business applications including accounting, ERP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects such as office moves and massive software migrations, longer term projects like business analytics application development and customization, relational database software programming and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency response such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and Microsoft SQL in order to provide small and midsize businesses with greater levels of availability, protection, and performance than is possible with the type of internal data center that is realistically affordable for most small organizations. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest IT companies, Progent can save you the expense of building and managing the systems needed for world-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and service packs remain updated, security and performance is continually monitored, and systems and data files are consistently backed up and ready for complete and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's servers in an environment that not only provides the top degree of dependability and expandability but that is also easy for clients to transfer to another service provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that permit companies with multi-vendor networks to save significantly on the expense of hardware, system support, and IT management while getting world-class dependability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can support the multi- OS and non- standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that moving to a different virtual system is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online support to help companies of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Special Benefits of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of network technologies including firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on network security and can assist with advanced security projects like SIEM solutions to help enterprises meet industry guidelines and government regulations for IT information security and incident reporting.

The scope and size of Progent's engineering team offer a powerful array of benefits to clients wishing to maximize the productivity of their information system within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional background, in the trenches of network support, performing a wide variety of technical tasks for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This means that you get not only expert IT capability, but also a support engineer with field-tested approaches for repairing real-world network problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for phone support and in-person visits per minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates king-size invoices for quick fixes. Another advantage of granular billing is that customers are not inclined to permit minor issues to stay unaddressed until they become major ones. Read more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation given by every staff member to each client. The practice of detailing and archiving service activity results in more effective service and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Small businesses who work with independent service providers or who employ in-house support personnel gain when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and efficient. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Burbank, California business needs to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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