Fast, Affordable Remote Computer Network Support for Burbank, California Small Businesses
For over two decades, Progent has specialized in providing enterprise-class network support to customers with small-company budgets. Progent has developed a unique service solution that includes a low-overhead, tightly connected virtual office network, custom remote repair technology, a large team of consultants accredited in a wide array of technical disciplines, a Help Desk service structure that promotes responsiveness and guarantees follow-through, a global group of on-line service professionals, on-site support options for the majority of most zip codes in the U.S., and a corporate culture focused on solving technical issues in the shortest time and at the lowest cost to clients.

For larger companies, Progent offers co-sourcing services to supplement the skills of your internal network support group. This can cut costs and minimize technical risks for major IT initiatives such as application development, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can also offer access to certified experts to assist your business to design and execute your cloud computing strategy.

Key Practice Areas Serviced by Progent for Businesses in Burbank, California
Progent's group of certified support professionals offers support for virtually all facets of information technology used by businesses of all sizes. Technologies served by Progent in and around Burbank include:

Service Delivery Alternatives Available for Burbank, California Businesses
Progent offers a variety of options for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's model for providing IT support is built on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Support Model ensures fast support, thorough activity documentation, consistent follow-up, and tight cost monitoring across a range of network support delivery modes that include remote repairs, onsite support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can help customers to analyze and fix network issues without the expense or time loss of travel for onsite support calls. The background of Progent's network consultants allows them to resolve most IT issues rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to accommodate emergency network problems and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn more information concerning Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent offers on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online service engineers to give small companies the best of both worlds: on-premises support professionals when you need them plus the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The response time for in-person service visits is usually under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more about why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for all companies who require fast and reliable access to an online Help Desk with effective phone assistance, remote troubleshooting tools, and enough technical strength for full escalation. Because small and midsize businesses usually have tight information technology funds and can spare little executive bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that business information networks stay up and running. Read more details about Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent offers small companies affordable access to enterprise-class consultants who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network protection consulting, high availability it system consulting, virtual server strategies, plus integration, programming and support for business programs including financials, operations, business analytics, CRM, and productivity software. Progent can help with one-time projects including site relocations and massive system migrations, extended initiatives like management information application development and customization, database application development and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network administration, or urgent response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with higher levels of availability, protection, and recoverability than is possible with the type of on-site data center that is practical for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of some of the planet's biggest IT organizations, Progent can save you the cost of building and managing the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain updated, security and performance is constantly monitored, and systems are consistently backed up and ready for complete and prompt recovery. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small company's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is also convenient for customers to migrate to a different service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit small businesses with mixed environments to benefit significantly on the costs of capital equipment, system support, and IT management while getting enterprise-class dependability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed solution, can handle the mixed- OS and non- standardized networks common with small companies, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtualized system is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide expert online support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete malware attack progression including protection, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly after a ransomware attack. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Burbank, California Small Businesses
Progent's size, depth of technical skill, and experience with corporate network consulting enable small and midsize companies to avoid the problems related to over dependence on thinly staffed support firms or freelance consultants.

Working with Progent enables your small business to:

  • Avoid Over Dependence on Freelance Consultants
    For IT support, smaller businesses often depend excessively on individual engineers. Though individual support engineers carry lower expenses than larger IT service organizations and can afford to charge nominally smaller fees, individuals are sometimes stretched to far to respond rapidly to critical problems. If a freelance engineer is occupied with different client, sick, on travelling, or in training, the lack of replacement staff may require your business to go without help in case of a crisis. The more your small business expands, network unavailability or problems with line-of-business applications become more costly. The money you believed you were saving on an independent consultant can be eaten up fast because of lost output. In addition, when freelance consultants confront new technologies, the unavailability of a large engineering team to rely on for assistance forces them to train in place while your organization winds up footing the bill for their ongoing education.

  • Have Access to Certified Professionals in Advanced Network Solutions
    The majority of small support organizations or freelance engineers who concentrate on small business network consulting may excel at delivering routine solutions but don't have the experience to deal cost-effectively with complex network environments that have mixed operating systems, many sites, VoIP systems, remote workforces, integrated financial and analytical software, eCommerce, and custom business software. Progent's experience with worldwide enterprises and Progent's extensive group of experts can benefit your company because enterprise networks are characteristically complex, integration issues demand thorough knowledge in numerous technical disciplines, and reaching a high level of robustness, reliability, and protection requires industry-tested best practices.

  • Create a Solid Foundation for Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Lacking a solid architecture, a sequence of improvised fixes often get thrown onto of a marginal foundation. As a company evolves, reliability and expandability issues can undermine the success of the business. Such environments require proper evaluation, smart business planning, and in-depth expertise to migrate to an IT environment that can act as the solid basis to handle current business requirements and support future expansion.

  • Team with Solution Providers, Not Product Vendors
    Smaller businesses require guidance and insight to navigate through an increasingly complicated maze of technology options offered for enabling growth and improving productivity. Businesses do not need a network consultant or service organization that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services and expertise only. This allows Progent to align consulting services with the real needs of clients. Combining network consulting and product reselling can lead to a situation where the recommended solution is based on a predetermined technology rather than being driven by the true needs of a client.

Contact Progent
In case your Burbank, California company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Support
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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