California Computer Consultant for Business Computer Networks: Remote Help and Repair
For small office computer networks located within the state of California, Progent's Microsoft certified technical experts can provide phone assistance and troubleshooting to fix your network systems problems quickly and affordably. Progent has developed enterprise-class skills, advanced software tools and support knowledge bases to diagnose and fix IT problems absent the expense and delays associated with on-site service dispatches.
If your California company is situated beyond the larger urban areas such as Los Angeles, San Diego, San Jose, San Francisco, Long Beach, Fresno, or Sacramento, your local computer support choices may be limited in expertise, or unavailable during a crisis. This can result in a network environment that is unusable or causing wasted time due to technical issues persisting for too long. Progent’s group of expert network engineers average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a large range of technical tasks for a diverse range of customers. This means you get not only the technical skills needed for the job, but a consultant with proven methods for applying those skills to provide cost effective network solutions.
World-class Cisco Help from Expert CCIE-certified Consultants
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most capable experts for designing, architecting, configuring, implementing, and troubleshooting a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for rapidly developing multi-vendor solutions.
Eliminate Reliance on an Individual Freelance Consultant
By building a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to capable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.
Broad and In-depth Expertise with Office Networks
Progent’s team of sixty+ networking consultants means clients benefit from the leverage of 800 years of combined experience and shared knowledge base to fix the most difficult network problems. Progent has the know-how to identify fixes fast and implement them cost effectively.
National Remote Support for Microsoft and Cisco-based Network Environments
Progent’s Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and solve tough network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.
Application Support
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and comprehensive IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM help and training, plus support and customized training services for Microsoft Project, Microsoft Excel and Microsoft Word.
Convenient Access to Progent's Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth experience in Microsoft's latest line of server technologies. All Progent technical team members have over ten years of experience supporting the Microsoft family of technologies.
Immediate Help for Urgent Issues
With Progent’s remote support services, you can get immediate assistance for problems that are causing lost productivity without the lengthy wait for an on-site service consultant. For day-to-day network administration work, Progent’s off-site support consultants can perform most jobs within minutes of a request, rather than forcing you to wait for hours or days.
Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded exclusively to the highest class of organizations that operate closely with Microsoft, have demonstrated technical skills, and have confirmed customer references. Gold Certified Partners must maintain large staffs of Information Technology professionals who have undergone extensive proficiency testing. Gold Partners are provided access to exclusive support and training programs from Microsoft and early access to new software for training and evaluation purposes.
Full Portfolio of Security Services
Progent's certified security team members can help you perform complete security audits, recover quickly from virus attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.
Network Monitoring Expertise
Progent offers a range of Network Support Packages based on the sophisticated monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your information system and identifies problems before they can disrupt your network.
Voice over IP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you select and deploy Cisco components appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with technology from other vendors.
Expert Wireless Consulting and Support
Progent’s Wireless Consulting Services offer small companies a fast, affordable way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the expertise or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s long background both as an integrator and consumer of wireless network technology makes it possible to offer expert engineering support for a broad range of wireless network applications.
Linux Support and UNIX/Windows Integration
If your company network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced performance and tight security. If you are developing Linux applications on a network that includes Windows-based servers, desktops and applications, Progent offers full-service IT outsourcing that allows you to concentrate on your area of high-value expertise.
Cost-effective Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer consultant. Cost per hour is seldom a good measure for value. A consultant with inadequate experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly designed or configured IT infrastructure that is unstable can cost a small business many times over its’ price in lost productivity.
Development Services
Progent can provide expert software architects and developers for developing custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reports. Progent has extensive experience successfully creating both simple and complex application development projects for companies of all sizes.
Detailed Service Documentation
Progent provides full and detailed documentation of all support work to ensure customers don’t ever feel “captive” to their support organization. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also encloses a printed copy along with monthly billings for accounting purposes.
Progent's Microsoft-certified professionals offer technical help and IT consulting services for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete family of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting expertise for Exchange 2003 Server include planning, deployment, project management, local and off-site technical support, Help Desk outsourcing, expert security consulting, and comprehensive network management outsourcing.
If your business computer system mixes Sun Solaris platforms with Windows, Progent can show you how to incorporate your servers into a unified environment that permits all your operating systems to run side by side for simple management, transparent dataflow, high dependability, enhanced throughput, and tight security. Progent's Solaris and Windows integration assistance services feature IT infrastructure integration and support, consulting for Windows services for UNIX, online network monitoring and administration, remote technical help and troubleshooting, in-person technical support, and help desk services.
Progent's Check Point Software consultants can help you choose and deploy Check Point Firewall/VPN software and hardware powered by Check Point Software's security platform to offer an affordable and effective security solution for your information network. Progent can also show you how to integrate other Check Point products such as Check Point ZoneAlarm and Check Point FireWall with protection products from other vendors and offer a single stop for continuing technical support, maintenance, training, and design expertise.
Mid-sized companies can enjoy all the benefits of Microsoft Operations Manager and have quick availability of Progent’s Microsoft and Cisco qualified IT support professionals. Thanks to Progent's affordably priced IT service programs, medium-size businesses can choose a simple MOM-based co-sourcing service program with server monitoring, automated warnings, in-depth system analysis, Help Desk Call Center, and online troubleshooting. For companies with mission-critical environments who need non-stop networking, Progent offers a complete 24x7 outsourcing package. Progent supports MOM 2005 and MOM 2000 to offer medium-size company networks world-class availability, protection and productivity.
Progent is a leader in economically providing world-class IT support to small businesses. Progent's success in addressing the network support requirements of the historically underserviced small business market is the cumulative result of major technical and process innovations that have eliminated much of the traditional expenses out of managing network support, added unprecedented technical skill into the IT service system, and dramatically accelerated the solution process.
Les Kent has a 25-year track record of effective network integration, corporate administration, marketing, and operations. He has demonstrated a talent for developing elegant information technology solutions while working as a network designer, programmer, project manager, implementation consultant, and problem solver for small businesses, start-ups, and global corporations.
Microsoft CRM helps mid-market businesses build positive client interactions. Built-in Sales and Customer Service modules enable in-house staff to share information to help promote selling success and deliver steady, effective customer service. Progent can set up the optimal network environment, including local and offsite wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your Northern California small business with a certified MSCRM professional who can show you how to combine Microsoft CRM with your sales or customer service data.
MS Live Communications Server provides IM and Real Presence in a scalable, enterprise-grade package featuring enhanced protection, transparent integration with popular Microsoft products, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and elevated operational efficiencies, increased worker productivity, and better IP security with this easy-to-administer, fault-tolerant IM platform. Effective deployments of LCS require careful planning and consideration prior to roll out. Progent's Microsoft-certified professionals can provide the expertise needed to deliver all the benefits of Live Communications Server across your entire organization.
Email Guard by Postini offers continually updated spam and virus filtering, content filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini aggregator and service firm. If your organization is too small to purchase for a standard Postini license, you can still get access to Postini’s Perimeter Management technology via Progent’s E-Mail Guard anti-spam and anti-virus service offering. Progent’s certified e-mail protection consultants can help you develop an email protection plan that includes anti-spam and virus protection technologies and policies.
Progent's Microsoft-certified Internet Security and Acceleration Server 2006 experts can help you to design, install, and manage a configuration of ISA Server 2006 on your information system that provides the firewall security, speed and ease-of-use that your company needs.
Microsoft Windows Enterprise Directory requires extensive field experience to integrate optimally across an enterprise. Progent’s Microsoft qualified engineers are skilled in designing, integrating, and maintaining sophisticated Enterprise AD projects. Progent’s areas of expertise with Microsoft Windows 2003 AD include replication issues, multi-domain partition configurations, repair of corrupted AD objects, dealing with legacy beta version configuration objects in production Active Directory systems, and fixing unsuccessful configurations of AD and AD-associated programs.
Nagios and MRTG are useful, free monitoring tools that run under Linux and can be deployed to analyze UNIX networks, MS Windows networks, or multi-OS situations in which the Linux OS and Microsoft Windows run side by side. Nagios lets system managers to track system services including SMTP, HTTP, SSH, and PING. MRTG permits you to graph the traffic through SNMP-enabled network appliances including servers, routers, and switches. Progent's network integration experts can assist you to use both these utilities to streamline and repair your computer network.
Microsoft Dynamics Great Plains 10.0 accounting is a full-featured business management and analytics platform that integrates data and processes across your business, interfaces easily with other solutions, and connects employees, customers and vendors unrestricted by time or location. Designed for small to mid-size companies, Microsoft Dynamics GP 10.0 delivers capability for accounting, analytics and reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and web-based business services. Progent can help you install and manage a reliable, secure server and network infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your company exploit the full potential of Great Plains Release 10.0.
