For small company network systems located in the state of California, Progent's Microsoft and Cisco qualified technicians can deliver phone assistance and remote troubleshooting to resolve your network systems issues fast and affordably. Progent has developed top-notch expertise, software utilities, and support databases to diagnose and resolve network problems without the cost and time delays associated with onsite service calls.

If your California business is situated outside of the larger metro areas such as Los Angeles, San Diego, San Jose, San Francisco, Long Beach, Fresno, or Sacramento, your nearby computer network support options may be limited in technical capability, or unavailable during a crisis. This can result in a network environment that is unstable or causing efficiency loss due to technical problems continuing for too long. Progentís team of field proven network engineers average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a extensive range of technical tasks for a extensive range of clients. This means you get not only the technical know how needed for the task, but an expert with demonstrated methods for applying that expertise to assist with efficient network solutions.

Remote Technical Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center provides expert online support for Microsoft and Cisco-based environments anywhere in the U.S. Progent's certified professionals have the knowledge and experience to assist you to troubleshoot and solve complex network problems rapidly and cost effectively. The breadth of technical expertise offered by Progent's staff of consultants allows them to escalate even the most difficult issues to appropriate specialists as necessary. Whether you need one-time phone support and online troubleshooting or continuing availability of a Help Desk Technical Response Center, Progent's consultants can provide your organization with enterprise-level expertise without the high cost and administrative hassle of running a big in-house IT group.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent's disaster recovery consulting experts can help you create a disaster recovery strategy to prepare for a complete data center outage. Progent can show you how to create a complete disaster recovery solution that incorporates periodic disaster recovery assessments and drills so that if a disaster happens, you reduce lost productivity. Progent's Microsoft and Cisco-authorized consultants can also help your company to build an affordable, fault-tolerant network solution that addresses availability issues involving a broad array of network technologies and processes. Progent's business continuity experts can help you to deal with the high-level problems associated with keeping your business going following a disaster by addressing not only information technology issues but additional problems like notifying key staff members, locating alternate work space, acquiring emergency vehicles, hiring temporary workers, and submitting regulatory reports. Progent's Windows Server 2016 disaster recovery experts can help you to plan and deploy a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster technology field-tested in Microsoft's massive Azure public cloud.

Progent's Consulting and Development Services for SQL Server 2016
Microsoft SQL Server 2016 introduces significant enhancements in speed, capacity, security and compliance, high-availability, mobile computing support, plus integrated BI. Innovations include PolyBase for processing SQL and NoSQ databases in one appliance for big data applications, Hadoop integration, Row-level Security, Mobile Report Publisher, and centralized control over on-premises and cloud-resident operations and services. Progent's Microsoft certified SQL Server 2016 consulting experts offer online and on-premises support to assist businesses of any size to plan, deploy, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics ERP, Skype for Business, and System Center Operations Manager.

Apple iPhone Integration
Progent's iPhone and iPad integration consultants can provide affordable online assistance to help you to design, deploy, and fix any aspect of your iOS and Windows integration solution and is available for quick tasks to help you through specific technical roadblocks or major engagements to help you complete large-scale projects on schedule and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you build or support a resilient, secure and efficient infrastructure that is best suited to your mode of computing. Progent also offers remote and onsite training to show you how to manage and use your iOS devices in a secure, team-oriented environment that maximizes the strategic value of your information system.

Juniper Consulting
Progent's Juniper Networks-certified network consultants can assist you to design and deploy Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and upgrade efficiently from outdated equipment to the latest releases. Progent's Junos OS engineers offer expertise with Juniper's flagship network operating system to enable your business to simplify the management and strengthen the security of your Juniper and NetScreen VPN devices, firewalls, and high-performance switches. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software productss and can help organizations manage networks that include a combination of Juniper's software platforms.

Simple Sign-on and Billing Model
Progent has made it simple to become a customer. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time for services provided during regular working hours. All consulting time is fully documented and billed to the precise number of minutes used. Per-minute billing eliminates situations where customers are charged major dollars for fast fixes. Your company is charged exclusively for the support you receive.

Eliminate Dependence on an Individual Freelance Consultant
By developing a partnership with a full-service computer support company such as Progent as opposed to an individual freelance consultant, your company is assured timely access to experienced professionals when you need them. You no longer have to be concerned that illness, training, vacations, or conflicting jobs with other customers will cause you to be with no help when you have a crisis.

Team Approach to Support and Technical Problem Escalation
Information networks have become increasingly complex. At the same time, typical small office networks include products from dozens of different manufactures. This makes computer integration and maintenance increasingly difficult. It is impossible for even the most experienced engineer to have in-depth knowledge in all areas of computer technology, or extensive hands-on experience in the thousands of products, versions, and revisions that small companies incorporate in their information systems. Progent follows a team approach to computer consulting and relies on application specialists to bring in-depth knowledge when necessary to solve the most intractable problems efficiently, at the least expense to you.

Progent's Integration Support for Windows Server Essentials
Microsoft Windows Server Essentials is an affordable, versatile operating system that allows small businesses to make the move from the older physical on-premises datacenter to the new hybrid computing model that includes on-premises and cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consulting experts offer cost-effective remote consulting and technical support services for Microsoft Windows Server Essentials. Progent can assist you to evaluate the possible business benefits of migrating to Essentials and adopting a hybrid local/cloud model for your computing ecosystem. Progent can provide full-service project management to help you plan and execute a smooth move to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. (Find out about Progent's Office 365 integration with on-premises installations of Exchange and Microsoft Azure integration consulting.) Progent also offers ongoing consulting, troubleshooting, and training.

Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager (CUCM), is a unified voicemail solution that promotes productive collaboration by offering a variety of alternatives for accessing calls and messages within an environment that is easy to deploy and administer. Cisco Unity Connection lets you access and manage your voicemail from your email inbox, web browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, integrated messaging, IVR, and greeting services for small to medium businesses and corporate satellite locations with up to 500 voice mailboxes. Progent's Cisco-qualified CCIE network consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting support to make sure your CUE solution delivers maximum business advantage.

Planning Consulting Support for Microsoft Windows 10
Progent's Windows Windows 10 planning and migration consultants can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier release of Microsoft Windows. Online and onsite assessment and migration services for Windows 10 offered by Progent's experts include Return on Investment analysis, project coordination, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid solutions, mobile management and synchronization, teleworker access, security and compliance, streamlined deployment and administration, network design, Wi-Fi support, business continuity planning, custom training for network management staff and end users, and ongoing technical help.

Microsoft SQL Server Application Development
Progent's certified SQL Server application developers can help with each aspect of creating and maintaining SQL Server-powered applications. Progent adheres to industry best practices within Microsoft's MSF Framework to create scalable, easy-to-manage line-of-business software applications and to complete software projects on time and on budget. Development support offered by Progent for Microsoft SQL Server applications includes specification of features and scope, database modeling, ETL development, data migration, T-SQL coding, software installation, capacity planning, tuning, backup and restoration, clustering and virtualization, synchronization, security and compliance, and fault tolerance.

Spam and Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based control and world-class security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out about the complete ProSight family of affordable outsourced network management services for small and medium-size organizations.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure experts and CUBE configuration consultants can assist your business to plan, deploy, maintain, debug and upgrade Cisco's SIP connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks. Progent offers cost-effective remote or on-premises expertise to assist businesses to migrate smoothly to an advanced communications environment that offers fast return on investment. Progent's Gold-certified Microsoft collaboration experts can help you to establish connections between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server and Lync for connectivity to a SIP PSTN trunk.

Talk to a Progent Computer Support Expert
To find out how to get in touch with a Progent computer support expert for remote or onsite help in , phone 1-800-993-9400 or go to Online Computer Support.














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