For business networks located in the state of California, Progent's Microsoft and Cisco certified engineers can deliver online help and remote troubleshooting to resolve your computer system issues fast and cost effectively. Progent has developed enterprise-class expertise, sophisticated utilities, and support databases to identify and fix network problems while avoiding the high cost and time delays associated with in-person technical service calls.

If your California organization is located outside of the larger urban areas such as Los Angeles, San Diego, San Jose, San Francisco, Long Beach, Fresno, or Sacramento, your local network systems support choices may be limited in technical capability, or not available during urgent situations. This results in a computer network that is unusable or causing productivity loss due to technical problems persisting for too long. Progentís staff of network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a varied range of clients. This means you obtain not only the technical skills needed for the job, but a professional with field proven methods for applying those skills to deliver affordable network solutions.

Immediate Assistance for Urgent Problems
With Progentís emergency online network support services, you can receive instant help for issues that are causing lost productivity. Online help does away with the lengthy delay and increased expense required for on-site technical help. For ordinary network administration tasks, Progentís online support consultants can complete most jobs within a few minutes of a request, instead of requiring your company to live with a problem for hours for on-site help to arrive.

Offsite DPM-based Backup Service
Offsite backup is key to a complete business continuity plan. Progentís affordable Offsite DPM Backup Service combines the advanced capabilities of Data Protection Manager (DPM) with the state-of-the-art security facilities of the QTS Internet Data Center in Sacramento, California to deliver ongoing, transparent backup for as much as 2.5TB of data from one or more of your Windows servers. Progent's managed service package includes all setup, support, and tracking required for a complete offsite backup solution.

Eliminate Reliance on Freelance Consultants
By developing a relationship with a full-service network consulting and support organization such as Progent as opposed to an individual freelance consultant, you are assured fast access to capable experts when you need them. You do not have to worry that sickness, training, vacations, or conflicting jobs with other clients will leave you without help when you have an emergency.

IT Consulting Services for Local Governments
Progent has extensive experience delivering a full-spectrum of remote network consulting and urgent repair services to local governments and schools across the U.S. Progent is among the industryís pioneers in providing advanced online network consulting and has delivered network solutions to clients in all 50 states. Progent's online computer consulting for local governments eliminates travel expenses and resolves issues more quickly than on-premises service calls.

Exchange 2016 Migration Support Services
Progent's certified MS Exchange 2016 consultants can assist your business in any and all facets of your migration to Exchange Server 2016 such as designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.

Cisco Unified CM and Unified CM Express Consulting
Cisco Unified Communications Manager (CUCM or Unified CM), previously branded CallManager, is the center of Cisco's communications and collaboration platform. Cisco Unified CM and Unified CM Express provide an advanced IP-PBX solution by integrating closely with applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's Cisco-certified CUCM consultants can help with any aspect of CUCM setup and debugging in areas such as integrating VoIP phones and video phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE networking support, creating Cisco UCS server failover solutions for survivability, and integration with Microsoft Exchange Server.

World-class Cisco Support from Experienced CCIE-certified Engineers
Progentís elite team of Cisco Certified Internetwork Expert (CCIE) consultants have been awarded a designation restricted to the most capable specialists for planning, programming, implementing, and troubleshooting a diverse array of Cisco networking and interconnectivity products. There are only about 7,000 CCIEís worldwide, and attaining certification involves extensive proof of competency through written exams and hands-on testing to make sure that CCIEís know how to apply knowledge to real-world problems. CCIEís have a base knowledge of root networking concepts and protocols that enable rapidly crafting multi-vendor solutions.

Juniper Consulting
Progent's Juniper Networks-authorized network consultants can assist your company to design and deploy Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and upgrade efficiently from discontinued products to the latest versions. Progent's Junos OS consultants offer expertise with Juniper's premiere network control software to help your business to simplify the administration and strengthen the security of your Juniper and NetScreen VPN devices, firewalls, and high-performance switches. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can assist organizations maintain networks that incorporate a combination of Juniper's software platforms.

64-bit Computing Upgrade Help
Progentís 64-bit upgrade support specialists can help your organization to update your servers and workstations efficiently from 32 bits to 64 bits. Progent can help you to understand the costs and advantages of migrating to 64-bit computing, plan a cost-effective migration process that reduces operational interruptions, and deliver responsive online support to aid you to install 64-bit software and applications on your current computers. Progent's Microsoft Gold certified computing consultants can help your company to install the 64-bit editions of Microsoft products like Windows Server 2008, SQL Server, Microsoft Windows 7, and Office Excel.

Team Approach to Service and Problem Escalation
Information networks have grown ever more sophisticated. At the same time, typical small office networks incorporate solution from many different vendors. All this makes computer integration and support increasingly challenging. It is unfeasible for even the most experienced engineer to have deep knowledge in all aspects of computer technology, or extensive hands-on experience in the thousands of hardware and software brands, models, and revisions that small companies include in their IT networks. Progent utilizes a collaborative methodology to computer support and depends on subject matter specialists to bring high-level knowledge when needed to solve complex problems effectively, at the least cost to you.

Progent's Consulting and Development Services for Microsoft SQL Server 2014
Microsoft SQL Server 2014 incorporates major enhancements in key areas including speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory capability that works transparently across all workloads including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft Gold-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premises services including planning, deployment, management, remediation, and software development services to enable businesses of all sizes to achieve fast return from their SQL Server 2014 deployment. If your organization is already using SQL Server 2014, Progent can assist your company to carry out a smooth upgrade to SQL Server 2016.

Video Conferencing Consulting Services
Progent can provide the support of an accredited video conferencing engineer with expertise integrating products from the major telepresence providers such as Cisco/TANDBERG, Polycom, and LifeSize and can help you to plan, configure, expand, or maintain a telepresence environment that preserves your current investment and optimizes the business value of your IT network. Progent also offers the expertise of infrastructure consultants who can assist businesses of any size to build and maintain a communications network that provides the performance, reliability, security, and scalability you need to accommodate your telepresence solution.

Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a tightly integrated expansion of Unified Communications Manager (CUCM), is a unified voicemail platform that promotes teamwork by providing flexible set of options for accessing calls and messages within an environment that is easy to implement and administer. Cisco Unity Connection allows you to access and manage your voicemail messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, IVR, and greeting functions for small to medium businesses (SMBs) and corporate branch offices with as many as 500 users. Progent's Cisco-certified CCIE consultants offer Cisco Unity Connection and Unity Express (CUE) configuration and technical support support to make sure your CUE solution continues to deliver significant competitive value.

Data Backup Consulting Services
Progent's backup experts can provide help for a wide array of products and technologies that deliver solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and workstations as well as laptops and smartphones. Progent offers help for leading data protection platforms including Acronis, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent can help you to deploy, enhance, or troubleshoot data backup systems for a range of environments including local, remote, cloud-based, or hybrid.

PC and Mobile Device Centralized Configuration Management Consulting
Progent can provide System Center 2012 Configuration Manager planning and deployment and Microsoft Intune integration help to consolidate and streamline the management of your desktops along with your Cloud-connected tablets and smartphones. Progent can help you to migrate smoothly to Configuration Manager 2012 from a legacy device management solution or assist you to modify your existing SCCM 2012 environment to accommodate your changing IT needs.

Talk to a Progent Network Support Expert
To find out how you can contact a Progent network support expert for online or onsite assistance in , call 1-800-993-9400 or visit Remote Network Help.

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