For business network systems located within the state of Colorado, Progent's Microsoft certified technical team members can provide online support and remote troubleshooting to solve your computer system problems fast and cost effectively. Progent has developed enterprise-grade expertise, advanced software utilities, and support databases to identify and fix IT problems while avoiding the high cost and delays associated with onsite service visits.

If your Colorado small business is situated beyond the larger metropolitan areas such as Denver, Colorado Springs, Aurora, or Lakewood, your nearby computer network support choices may be limited in technical capability, or not available during an emergency. This results in a network that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progent’s team of network consultants average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a extensive range of clients. This means you get not just the technical competency needed for the task, but a consultant with demonstrated methods for applying those skills to provide cost effective network solutions.

Progent's Consulting, Programming and Training Support for Office Excel and Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel consultants offer a wide range of remote support services to assist your organization to design, develop, pilot test, install, manage, and debug applications based on any version of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist your business to upgrade your existing Excel solutions to the latest versions of Excel, integrate Excel with iOS and Android smart phones and tablets, and identify and fix compatibility issues between various versions of Excel. Progent offers on-demand support to clients looking for a fast fix to a specific issue associated with Excel and Progent can also provide comprehensive project management services for upgrading or developing line-of-business application software built on Excel. Progent's cost-effective webinar training for Excel can be customized to address the needs of individual users or groups.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing service offers advanced virtual server technology, a state-of-the-art datacenter facility, plus the technical experience of Progent's Microsoft Gold qualified engineering team to give small businesses a comprehensive network outsourcing solution that improves network dependability and protection, reduces administrative overhead, and lowers expenses. Under Progent's Private Cloud Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved instantly to a new hardware host without lengthy and chancy reinstallation. With Private Cloud hosting, your network is not kept captive to a specific hosting service. Learn about Progent's ProSight portfolio of managed services for small organizations.

Consulting Services for System Center 2016 Virtual Machine Manager (SCVMM 2016)
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network management products and is designed to offer a unified mechanism for deploying and administering virtualized datacenters across hybrid environments that can incorporate private clouds and Azure publics cloud services. Progent's SCVMM 2016 consultants can assist businesses of all sizes with any aspect of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, help you upgrade efficiently from legacy releases of VMM, design processes for creating and installing virtual machines and hosts, design fault-tolerant compute and storage clusters, connect your private cloud resources with public cloud services, configure virtual switches and load balancers, develop and debug PowerShell scripts, and assist you to assess the potential business benefits of new capabilities like Storage Spaces Direct and Host Guardian Service. Progent's certified virtualization experts offer world-class Windows Hyper-V consulting and VMware vSphere support.

Advanced Project Management Consultants
For enterprise customers looking for advanced project management assistance, Progent can provide the services of veteran information technology experts with decades of experience in technology management, application development, and process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These seasoned IT managers offer project management expertise to assist organizations to follow best practices to make sure development or deployment projects are successfully completed on schedule and on budget.

Simple Engagement and Pricing Structure
Progent has made it simple to be a customer. Progent requests no complicated contracts, no minimum commitments, no retainer fees, and no minimum support time for services delivered during regular working hours. All service time is fully documented and billed to the actual minutes utilized. Per-minute invoicing eliminates scenarios in which customers are charged major bucks for fast fixes. Your company is billed only for the support you receive.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 integration consulting services to assist businesses of any size to plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist your company to assess the value of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

Dynamics GP (formerly Great Plains) Consultants
Progent can provide a Microsoft Dynamics GP support expert to assist you to support and enhance your Microsoft Dynamics Great Plains-based management information system. Progent can also assist you to plan and deploy an efficient Great Plains migration from an older accounting package so that you preserve your information, increase your security, improve your reporting and analytics, leverage Microsoft Office compatibility, and reduce network impacts by planning and adhering to an efficient upgrade plan.

Responsiveness of Progent's TRC for Online Support
Progent's Technical Response Center (TRC) is committed to delivering the best level of remote IT support services available for both urgent and non-critical problems. For urgent issues that impact many users, vital people, or a line-of-business program, the TRC will respond in less than an hour. For standard issues, the TRC will in less than two hours. In all cases, your trouble ticket will be generated quickly and accurately, You will receive a confirmation from the ticketing system, and the TRC will check with you on every corrected issue to make sure you are satisfied with the results and willing to close out the trouble ticket. Learn more details concerning Progent's TRC Customer Commitment.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.

Microsoft Windows Server 2012 Integration Services
Progent's certified Windows Server 2012 R2 support experts can assist you to assess the business value of Windows Server 2012 R2 for your company, develop pilot systems and rollout plans, optimize your network infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, train your IT support, team, develop an enterprise-wide security plan, automate network administration, help with creating applications, and build and test a DR/BC plan. If your organization is thinking about migrating from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can assist you to evaluate the benefits of Windows Server 2016 for your environment and design and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model.

Cisco IOS Update Support
If your network incorporates Cisco routers, you may be running an outdated version of Cisco IOS, the operating system used in virtually all Cisco router as well as current switches from Cisco. Cisco often offers updates to IOS in order to fix problems, plug security vulnerabilities, or add features. However, updating IOS or other Cisco operating systems can be tricky, depending upon your Cisco equipment and your network environment. As an example, there could be limitations of local RAM that might cause a new software release to operate incorrectly. Progent's Cisco CCIE consultants offer a wide variety of services related to upgrading Cisco IOS or any Cisco control software like IOS EX or IOS XR. Progent's consultants can perform audits of your router software, propose sensible updates, provision Cisco devices, copy images, activate and test your update, optimize throughput, troubleshoot issues, and teach your IT staff how to take advantage of any significant new capabilities.

Talk to a Progent Network Consultant
To find out how you can access a Progent network support expert for online or onsite support in , phone 1-800-993-9400 or visit Online Network Help.

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