For small office network systems located throughout the state of Colorado, Progent's Microsoft and Cisco authorized technical experts can deliver remote phone support and remote troubleshooting to repair your network problems quickly and cost effectively. Progent has developed enterprise-grade skills, sophisticated tools, and support knowledge bases to troubleshoot and resolve network problems while avoiding the high cost and time delays normally associated with onsite technical service visits.

If your Colorado organization is located beyond the larger metro areas such as Denver, Colorado Springs, Aurora, or Lakewood, your nearby computer support choices may be limited in technical expertise, or not available during a crisis. This can result in a network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of seasoned network professionals average more than 12 years of real-world industry experience, in the trenches of IT support, performing a wide range of technical tasks for a extensive range of clients. This means you get not only the technical competency needed for the task, but a professional with proven methods for applying that expertise to assist with efficient network solutions.

Disaster Recovery/Business Continuity Planning Support
Progent's disaster recovery professionals can help you design a disaster recovery plan to handle a complete network outage. Progent can help you create a comprehensive disaster recovery plan that incorporates periodic disaster recovery assessments and drills so that after a disaster takes place, you reduce network downtime. Progent's Microsoft and Cisco-certified engineers can also help your company to create an affordable, non-stop network architecture that takes into account reliability issues covering a wide array of infrastructure technologies and processes. Progent's business continuity experts can help you to deal with the broader problems associated with keeping your company functioning after a disaster by taking into account not just IT concerns but other issues such as alerting critical personnel, moving into temporary office space, acquiring replacement transportation, finding substitute employees, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery experts can assist you to create an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud deployments using failover cluster technology field-tested in Microsoft's massive Azure cloud.

ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring endpoint protection (EPP) solution incorporates next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about the complete ProSight suite of affordable outsourced network management services for small and medium-size organizations.

Temporary Chief Information Officer Support Services
Progent can supply organizations with an information management professional who can function as a temporary or part-time CIO. This experienced technology officer can provide strategic direction to help your company to deploy sensible technology to improve business operations so they match better with your corporate goals. Your business can create and implement a well conceived IT plan without incurring the cost of a full-time senior IT executive. Important services Progent's temporary Chief Information Officer can perform include growth strategies, establishing technology budgets, creating models for Total Cost of Ownership, reengineering business processes, negotiating contracts with vendors, defining security and compliance policies, cash flow management, automating data center administration, computer desktop support solutions, patch control, and disaster recovery/business continuity planning.

Progent's Online Consulting, Development and Training Services for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's certified Excel and Office 365 Excel application consultants offer a wide variety of online support services to assist you to plan, program, pilot test, deploy, manage, and troubleshoot business applications powered by any version of Excel, including Excel Online and Office 365 Excel. Progent can help you to move your legacy Excel applications to the newest versions of Excel, support Excel on iOS and Android smart phones and tablets, and fix compatibility problems between different releases of Excel. Progent offers as-needed support to clients who need a fast solution to a specific problem related to Office Excel and Progent also offers full project management services for migrating or developing mission-critical application software built on Excel. Progent's cost-effective webinar training for Office Excel can be customized to address the needs of individual users or teams.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with continual replication to provide fast, zero data loss disaster recovery (DR) between datacenters that are as far as 185 miles apart from each other. Progent offers online or on-premises access to a NetApp MetroCluster consultant who can help your business to plan, deploy, administer, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your functional needs and budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster environment by providing guidance with procedures such as assigning shelf IDs, arranging aggregate layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and testing your disaster recovery system to prove adherence with industry standards and regulatory mandates.

64-bit Computing Migration Help
Progentís 64-bit upgrade experts can assist your organization to update your application servers and workstations affordably from 32 bits to 64 bits. Progent can help you to calculate the risks and benefits of moving to 64-bit processing, design an economical upgrade strategy that minimizes business interruptions, and offer timely online help to aid your organization to configure 64-bit software and application software on your current hardware. Progent's Microsoft-certified processing consultants can help you to integrate the 64-bit versions of Microsoft platforms like Microsoft Windows Server 2008, SQL Server, Windows 7, and Excel 2010.

MS SQL Server Software Programming
Progent's Microsoft-certified SQL Server developers can assist with all stages of building and managing SQL Server applications. Progent follows industry best practices using Microsoft's .NET architecture to develop scalable, manageable line-of-business software applications and to finish software projects on schedule and within your budget. Software development support offered by Progent for Microsoft SQL Server environments includes specification of features and scope, logical and physical modeling, ETL development, data migration, T-SQL programming, software installation, capacity planning, performance optimization, backup and restoration, partitioning, synchronization, security, and business continuity.

Team Approach to Service and Problem Escalation
Information technologies have grown increasingly complex. In addition, typical small business computer networks incorporate solution from many different suppliers. This makes network integration and maintenance increasingly challenging. It is unfeasible for even the most experienced engineer to have in-depth knowledge in all aspects of computer technology, or broad practical experience in the thousands of brands, models, and revisions that small businesses include in their information networks. Progent utilizes a team approach to network support and depends on subject matter experts to bring high-level knowledge when needed to resolve the most intractable problems effectively, at the least expense to you.

PC and Mobile Device Centralized Configuration Management Consulting
Progent's Microsoft-certified consulting team offers Configuration Manager 2016 hybrid cloud integration, System Center 2012 Configuration Manager design and installation and Microsoft Intune integration help to centralize and streamline the administration of your PCs along with your web-facing mobile devices. Progent can help you to upgrade efficiently to Configuration Manager 2016 from a legacy device management solution or assist you to enhance your current SCCM 2016 environment to support your changing IT requirements.

Get in Touch with a Progent Computer Support Expert
To see how you can contact a Progent computer support expert for remote or onsite assistance in , call 1-800-993-9400 or go to Remote Computer Support.

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