For small office network systems located in the state of Colorado, Progent's Microsoft authorized technicians can provide online assistance and remote troubleshooting to resolve your network problems quickly and affordably. Progent has acquired world-class expertise, advanced software utilities, and support knowledge bases to diagnose and repair network problems without the high cost and time delays normally associated with on-site technical service visits.

If your Colorado company is located outside of the larger metro areas such as Denver, Colorado Springs, Aurora, or Lakewood, your local computer network support choices may be limited in skills, or not available during an emergency. This results in a network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progentís group of expert network consultants average more than ten years of real-world industry experience, in the trenches of network support, performing a extensive variety of technical projects for a broad range of customers. This means you obtain not only the technical know how needed for the job, but an expert with demonstrated methods for applying those skills to deliver excellent network solutions.

Microsoft Virtual Desktop Consulting
Microsoft's desktop virtualization solutions reduce the effort needed for network administrators to install applications so that they are standardized throughout a corporate workforce, provide the power to control rights to business data, and allow fast deployment of new or updated workstations. In Windows Server 2008 R2, the Terminal Services tool has been enhanced and named Remote Desktop Services or RDS. Microsoft's innovative VDI infrastructure behind RDS simplifies client access, enhances performance, strengthens data security, centralizes management, and provides a nearly seamless client environment. Progent's Windows Server 2008 R2 engineers can help your company to evaluate the business benefits of Microsoft's virtual desktop technologies, configure test and on-line environments, improve your system architecture to support virtualized clients effectively, assess and resolve security problems, and educate your network managers to utilize best practices to achieve a fast ROI from client virtualization.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention experts and data leakage protection specialists can assist you to configure Progent's Email Guard Security Gateway to use specified content policies for scanning the content of outbound email messages and attachments and blocking the transmission of confidential or unauthorized information or spam-like messages. Email Guard's email content filtering technology can also help avoid reputation loss and stay compliant with industry security standards and government mandates such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI.

Part-time CIO Services
Progent can provide organizations with an IT management expert who can serve as a part-time Chief Information Officer. This experienced IT executive can provide long-term direction to assist your company to deploy sensible IT products to improve business operations so they align better with your corporate goals. Your company can create and implement a well conceived information technology strategy without incurring the expense of a full-time senior IT executive. Key tasks Progent's part-time Chief Information Officer can carry out include growth strategies, planning technology budgets, building models for TCO and ROI, optimizing workflows, reviewing contracts with vendors, establishing security and compliance policies, monitoring service level agreements, automating network administration, computer desktop support solutions, patch tracking, and disaster recovery/business continuity planning.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering with continual replication to provide rapid, zero RPO disaster recovery (DR) between sites that are as far as 185 miles apart from each other. Progent offers access to a NetApp MetroCluster expert who can help your business to plan, deploy, manage, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your functional needs and IT budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by delivering help with procedures like assigning disk pools, arranging aggregate and plexes layout, setting up volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery solution to show adherence with information assurance standards and government mandates.

Help with Selecting an Internet Service Provider and an Internet Connection Package
Progent offers access to the cost-effective support of remote Internet connectivity experts to assist your organization to assess or enhance your Internet services so your Internet access solution matches your business requirements. Services provided by Progent include assessment of your current bandwidth utilization, carrier and plan comparison and ordering, network provisioning, and overseeing a smooth move to a new carrier and/or service plan. Provisioning can include optimizing current routers and configuring additional ones, setting up firewalls, and upgrading dependable Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Android Phone Integration and Management
Progent's Android smartphone and tablet integration expertise have years of background delivering online and onsite support for businesses of all sizes who want to integrate Android phones into their information networks so that users can communicate and collaborate from anywhere. Progent has the breadth of skills to solve technical problems that involve multiple manufacturers and that entail a mix of older and up-to-date information technology. Progent provides cost-effective remote expertise to assist you with any stage of designing, configuring, managing and maintaining your BYOD environment. Progent can provide occasional support to assist you to resolve particularly challenging technical issues, or Progent can provide comprehensive project management services to ensure that you finish major network initiatives on schedule and within budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and can provide support for all major operating systems, applications, management tools and network infrastructure. Progent also offers customized group or individual classes to show you how to manage and use Android phones securely and productively.

Immediate Support for Urgent Problems
With Progentís urgent online network troubleshooting services, your company can receive immediate help for issues that are causing lost productivity. Remote help eliminates the lengthy delay and higher cost associated with on-site computer service. For day-to-day administration tasks, Progentís remote support consultants can complete the majority of jobs within a few minutes of receiving a request, instead of forcing your company to wait for hours for on-premises help to arrive.

Business Intelligence Reporting and Analytics Consulting
Progentís BI reporting consultants can provide remote and onsite consulting to assist you with any aspect of BI reporting ranging from troubleshooting or modernizing applications to designing and implementing an advanced BI environment. Progent's BI experts can help your company to support your existing reporting system, help you to upgrade reports and databases from a legacy reporting product to a modern one, and deliver custom online training to meet your specific requirements. Progentís management reporting and analytics consultants offer experience in all popular BI reporting and visualization tools such as the SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot, Power Query and Power View, and Report Builder.

Wi-Fi Site Survey
Progentís Wireless Site Survey makes it easy to design and install an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network customized for your facilities, offering you a wireless solution that delivers the reception, performance, load-handling capability, QoS, data protection, and roaming ability your company requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more comprehensive onsite service. Progentís on-premises survey includes physical walkthroughs, RF and security audits of your current wireless network, analysis of your buildingís floor plans, testing for RF interference, RF propagation modeling, selection of the best placement for customer-specified Wireless Access Points (WAPs) including Cisco Aironet APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive document defining the new wireless network.

Comprehensive Documentation of Services Provided
Progent provides full and meaningful documentation of all service activity to make sure customers donít ever feel ďcaptiveĒ to their IT service provider. Progent sends email accounts of support activity immediately after finishing each support interaction, and also encloses a printed copy along with monthly invoices. Complete IT support reporting makes it less risky for clients to move to a new support organization or take on increased service duties in house. Complete support reporting also provides IT managers the information needed to evaluate maintenance services and develop better informed IT budgets.

Cisco ASA Firewall and PIX Firewall and Firepower Services Expertise
The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-qualified CCIE network experts can help you to manage your existing PIX or Cisco ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and onsite help with ASA 5500-X firewalls with Firepower Services and can help you to design, deploy, optimize, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

Progent's Integration Services for Windows 2012 R2 Server Essentials
Windows Server 2012 R2 Essentials is a value-priced, versatile platform that allows small businesses to make the move from the traditional stand-alone on-premises datacenter to the contemporary hybrid computing paradigm that combines local and cloud-based software and infrastructure. Progent's certified Windows Server Essentials consultants offer budget-friendly online consulting and technical support for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible productivity and cost benefits of migrating to Essentials and implementing a hybrid on-premises/cloud-based model for your network ecosystem. Progent can provide full-service project management support so you can design and execute an efficient migration to Microsoft Windows Server Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. (Find out about Progent's Office 365 integration solutions with on-premises installations of Exchange and Microsoft Azure integration support.) Progent can also provide continuing consulting help, technical support, and training.

Progent's Online Consulting and Training Services for Microsoft Office Desktop and Office 365
Progent's certified Microsoft Office and Office 365 consultants can assist companies to incorporate Microsoft Office desktop and Office 365 applications such as Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a cohesive solution that offers fast return on investment and enables improved business results. Progent can assist your company to integrate Office or Office 365 applications with one another and with additional core Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and SQL Server. Progent can also help you fix compatibility issues with various versions of Microsoft Office and can provide live online Office and Office 365 training to individuals or teams.

SQL Server Application Development
Progent's certified SQL Server application programmers can assist with each aspect of creating and managing SQL Server database applications. Progent follows leading practices within Microsoft's MSF Framework to develop expandable, easy-to-manage custom applications and to complete application projects on schedule and on budget. Software development support offered by Progent for SQL Server environments includes functional specs, database modeling, ETL development, data migration, T-SQL coding, software configuration, storage management, tuning, backup and restoration, clustering, synchronization, security and compliance, and business continuity.

Progent's Integration and Troubleshooting Support for SQL Server 2014
Microsoft SQL Server 2014 incorporates significant improvements in key areas including performance, uptime, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that includes in-memory technology that operates seamlessly with all types of applications including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft Gold-certified SQL Server 2014 consulting team can deliver efficient remote and onsite services such as system design, deployment, administration, troubleshooting, and software development services to help businesses of all sizes to realize fast return from their SQL Server 2014 deployment. In case your organization is already running Microsoft SQL Server 2014, Progent can help you to carry out an efficient upgrade to Microsoft SQL Server 2016.

Contact a Progent Network Consultant
To learn how you can contact a Progent network support expert for remote or onsite expertise in , call 1-800-993-9400 or visit Remote Network Support.

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