Connecticut Computer Technical Support for Small Business IT Networks: Online Phone Assistance and Troubleshooting
For office network systems located within the state of Connecticut, Progent's Microsoft certified technical team members can provide remote phone assistance and troubleshooting to fix your computer system troubles quickly and cost effectively. Progent has developed enterprise-class skills, sophisticated tools and support knowledge bases to identify and repair computer network problems absent the cost and delays normally associated with on-site service calls.
If your Connecticut small business is situated outside of the larger metro areas such as Bridgeport, New Haven, Hartford, or Stamford, your local network systems support options may be limited in technical expertise, or not available during urgent situations. This can result in a office network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progent’s group of expert network consultants average more than 12 years of real-world industry experience, in the trenches of network support, performing a large range of technical projects for a diverse range of clients. This means you obtain not just the technical skills needed for the task, but a professional with demonstrated methods for applying that expertise to provide cost effective network solutions.
VPN Access for Popular Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Applications Support
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, cost effective and comprehensive IT solutions that fit the individual needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM support and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Eliminate Dependence on Freelance Consultants
By developing a relationship with a full-service support company such as Progent rather than with an individual freelance consultant, you are assured timely access to capable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert consultants resort to untrained or inexperienced local consultants for critical computer network support services. This can result in a system that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.
Broad and In-depth Knowledge of Business Networks
Progent’s team of sixty+ network experts means customers benefit from the leverage of 800 years of cumulative experience and shared knowledge base to fix the most difficult computer problems. Progent has the know-how to find solutions quickly and deliver them cost effectively.
National Remote Support for Windows and Cisco-based Networks
Progent’s Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and solve complex network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required.
Full Array of Security Consulting Services
Progent's certified security experts can help you perform complete security audits, recover quickly from set up firewalls, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's consultants can provide your company with enterprise-level support without the high cost and management overhead of maintaining a large in-house IT organization.
Detailed Documentation
Progent provides complete and detailed documentation of all service work to ensure clients don’t ever feel “captive” to their support company. Progent sends email documentation of services performed shortly after completion of each support interaction, and also encloses a printed copy along with monthly invoices for accounting purposes.
Experienced with a Wide Range of Small Business Networks
Progent’s certified expert team members have provided IT support services to thousands of organizations in hundreds of diverse industries, giving Progent a unique real-world perspective on what IT solutions work and which ones don’t.
Web Site Development Services
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's consultants can also help you build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, .ASP and .NET programming, graphics design, and one-on-one training in FrontPage. Progent can also provide engineers who can you create and deploy custom eCommerce solutions.
Expert Wireless Engineering and Support
Progent’s Wireless Consulting Services offer small businesses a fast, affordable way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the experience or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s extensive background both as an integrator and consumer of wireless technology makes it possible to offer expert engineering support for a broad range of wireless network applications.
Expert Network Services for Collocation Data Centers
Progent provides remote support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center in America. Progent’s lengthy experience in working remotely with collocation data center environments allows us to help clients architect and implement flexible and reliable remote support solutions that simplify the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is running in three separate data centers in San Jose and Sacramento, and is fully supported remotely.
Anti-Virus and Anti-Spam Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your corporate mail free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policies.
Cisco's Unified Wireless Network infrastructure offers affordable wireless networks for business-critical mobility. Cisco's technology supports the same level of security, scalability, and manageability for untethered LANs that businesses expect in their tethered LANs. This includes built-in enterprise-class protection that identifies, prevents, and self-corrects in reaction to familiar and new security attacks. This incorporates unified mobility features like voice services, position services, guest connectivity, and advanced security. Cisco products have the flexibility and expandability to meet the needs of IT systems of all sizes, from small companies to large-scale enterprises, for wireless campus deployments or local offices. Cisco's Unified Wireless Network architecture enables companies to exploit the RF environment to optimize business processes and increase efficiency via mobility. Cisco's wireless product families reduce overall IT expenses and streamlines LAN implementation, support, and management. Cisco wireless devices that Progent supports include the Cisco Aironet 1230AG access points, Cisco 1500 Series mesh access points, Cisco 1300 access points/bridges, Cisco's WLCM-E Integrated Services Routers, and the Cisco 4400 Series Wireless LAN Controller.
Progent's Microsoft-certified professionals have 20 years of background planning, installing, and supporting email solutions for Northern California clients. Progent provides economical Microsoft Exchange Servers consulting services to make sure that your email system offers security, high availability, easy connectivity for remote and wireless users, efficient administrative tools, and productive integration with telecommunications. Progent offers consulting and integration services for Microsoft Exchange 2007 Server, Microsoft Exchange 2003 Server, Microsoft Exchange 2000 Server, and Microsoft Exchange Server 5.5. Progent can also help small or mid-size businesses to upgrade from Microsoft Exchange 5.5, Exchange 2000, or Exchange 2003 Server to Exchange Server 2007.
Progent’s wireless professionals can help small companies plan, choose, pilot, install and maintain secure building-to-building wireless bridging products that integrate transparently into your IT network while providing a degree of security that matches or excels wireline interfaces. Progent offers experience in wireless LAN technology from Cisco Aironet, Proxim, and other office wireless providers and can help you select and install the wireless link solutions that fit best with your business requirements.
Microsoft SQL Server 2005 offers indispensable, standardized tools to computer experts and information workers, lessening the difficulty of creating, deploying, managing, and accessing company data and database applications on platforms ranging from handheld devices to enterprise information systems. The complexity and integration demands of Microsoft SQL Server 2005 call for a network consultant with real-world experience and wide knowledge in designing and deploying information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Progent's experts can provide Apple Mac users a range of services including desktop support, Apple OS X expertise, Apple Mac integration with Windows environments, Entourage and email help, security services, and custom training. For computer environments based solely on Mac OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft certified consultants have the background and depth to deal with the complexity of designing, integrating and supporting a network environment that is reliable, safe, efficient and aligned with your organization's business goals.
For enterprises with branches in California or any area served by Progent's consultants, Progent's Microsoft-qualified network consulting professionals and authorized Cisco network consultants can provide a range of network consulting services including project management, Sarbanes Oxley compliance, office moves, corporate security, system architecture, local or remote emergency support, and troubleshooting for colocation hosting facilities. A Progent IT architect can show you how to design a multi-office network that makes smart use of co-location services and Internet hosting sites. Progent’s Microsoft qualified engineers can help major enterprises plan, integrate and support massive rollouts of the latest releases of Microsoft products such as Enterprise Active Directory, Exchange Server, Systems Management Server, SQL Server, and Enterprise Windows. Progent’s CCIE and Cisco Certified Network Professional experts can assist you to configure Cisco products for connection solutions that combine basic, high-performance, integrated, and wireless networking.
Systems Management Server provides added capability for change and configuration management of Windows-based systems via introducing Feature Packs. Feature Packs reduce the net operational costs of managing and deploying software by making it simpler to install system images, manage mobile computers, and run management tools. In addition to alerting you about ways to cut management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can help you plan and perform IT projects involving areas that Feature Packs are designed to make more efficient. Progent's adoption and update services can minimize spending and eliminate business disruption as you transition to new operating systems and applications. Progent's wireless engineers can show you how to define sensible processes and standards to manage PDAs and smart portable phones so your field force remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security plan that incorporates standards, processes and technologies to keep your IT computer system protected.
Cisco Unified Communications architecture for Voice over IP provides the foundation and feature set for creating a single seamless network that can handle voice, video, and data traffic simultaneously. Cisco's Unified Communications solution provides this capability while maintaining a high degree of network reliability, QoS, and protection. Progent can give you access to a Cisco Certified Internetwork Expert or CCNP Engineer to show you how to deploy Cisco IP telephony products. Progent’s IP telephony consultants can analyze your current IT system and Internet connectivity channels to determine if your environment is adequate to support VoIP products efficiently, help you to select and deploy Cisco hardware and software appropriate for today's needs and tomorrow's growth plans, and configure your Cisco VoIP system with products from third-party companies. Progent can provide help with the complete line of Cisco IP Telephony products such as Cisco Unified Messaging and Cisco CallManager.
Progent's Check Point Software experts can help you choose and configure Check Point Firewall/VPN software and appliances powered by Check Point Software's security platform to offer an economical and effective security defense for your information network. Progent can also show you how to configure other Check Point technologies such as Check Point ZoneAlarm and Check Point FireWall with protection solutions from other suppliers and provide a single stop for on-going technical support, maintenance, education, and consulting expertise.
