For small office network systems located in the state of Connecticut, Progent's Microsoft and Cisco authorized technicians can deliver online help and remote troubleshooting to fix your computer network troubles quickly and cost effectively. Progent has acquired enterprise-grade skills, advanced software tools, and support databases to diagnose and repair IT problems while avoiding the expense and delays associated with in-person service dispatches.

If your Connecticut company is located outside of the larger urban areas such as Bridgeport, New Haven, Hartford, or Stamford, your nearby network systems support choices may be limited in expertise, or unavailable during an emergency. This results in a office network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progentís team of seasoned network professionals average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a extensive range of technical projects for a extensive range of clients. This means you get not just the technical competency needed for the job, but an expert with demonstrated methods for applying that expertise to provide excellent network solutions.

Remote Support for Microsoft Windows Server 2008 R2
Microsoft Windows Server 2008 R2 represents an important advance in making information systems more secure and fault tolerant, easier to virtualize and administer, faster, and able to offer an improved environment for web hosting and development. Progent's Microsoft-certified Windows 2008 professionals can provide advanced, affordable remote support to help your company get the most from the improvements incorporated into Windows Server 2008 R2 by delivering consulting, tech support, education, administration, network monitoring, and security expertise.

Live Online Training for Popular Desktop Apps
Progent provides live online training for popular client programs and operating systems such as Microsoft Excel, Word, Publisher, Project, Acrobat, Photoshop CS, Crystal Reports, and Microsoft Windows 10 and 8. Webinar-based training offers all the advantages of traditional in-person sessions, including instant interaction between students and teachers, but avoids the expenses of travel and the hassle of trying to accommodate the schedules of multiple trainees.

ProSight IT Asset Management for Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight family of managed IT services for small businesses.

PC Desktop Consulting and Support Services
Progent's desktop support staff can assist you to install PCs, laptops, or handheld computers individually or assist your business to plan and implement a company-wide migration to a current version of an OS or an updated version of an important desktop application. Progent's Microsoft-certified PC consultants can install titles from the Office family of end-user products or Microsoft Dynamics financial and customer relationship products on your client PCs so they integrate efficiently with all Microsoft applications, products from third-party publishers, database servers, and line-of-business solutions throughout your network. As an example, Progent can set up Microsoft Outlook on a desktop or laptop to align with both the usage profile of the user and the security policies of your company. Progent can also provide on-line and on-site troubleshooting support for desktops.

Microsoft Exchange Server 2016 Upgrade Consulting
Progent's certified Microsoft Exchange 2016 consultants can assist you in all phases of your migration to Microsoft Exchange Server 2016 including planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining storage requirements for your virtual machines, mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and setting up Outlook on the web.

Mac Consulting Services
Progent's consultants for Apple macOS and OS X technology can provide Apple Mac users a variety of technical services such as desktop support, assistance with Mac application software, security and accessibility expertise, co-existence with Windows-based networks, and one-on-one training. For business networks based exclusively on macOS and OS X or for networks incorporating a combination of Mac, Linux, and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the challenge of architecting, setting up and maintaining a network system that is stable, secure, fast, and supportive of your business goals.

Upgrade Support for Microsoft Skype for Business Server
Progent's Skype for Business consultants can provide online and on-premises expertise for companies of any size to evaluate the benefits of migrating to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist you to design a local, cloud or mixed topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office; configure high-availability solutions; interface Skype for Business with your PSTN gateway; and integrate other communication platforms such as Cisco Video Interop Server. Progent's certified network security consultants can assist you create and verify a security environment for your Skype for Business solution that is compliant with regulatory requirements.

Collaborative Approach to Service and Problem Escalation
Information networks have grown increasingly complex. At the same time, most small office networks include software and hardware from dozens of different vendors. All this makes network integration and support increasingly challenging. It is impossible for even the most talented engineer to have in-depth familiarity in all aspects of information technology, or extensive practical experience in the enormous range of hardware and software products, versions, and updates that small companies incorporate in their information networks. Progent follows a collaborative methodology to computer support and relies on subject matter specialists to bring in-depth knowledge when necessary to fix complex problems effectively, at the least expense to your company.

CRISC-certified Network Risk Mitigation Specialists
The Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA to validate an IT professional's ability to design, implement, and maintain IS controls to mitigate network risk. Progent can provide the expertise of a CRISC-certified consultant to assist you to create and execute a business continuity or disaster recovery plan based on industry best practices promoted by CRISC and crafted to match your organization's risk appetite, business goals, and budgetary guidelines.

SQL Server Software Programming
Progent's certified SQL Server developers can help with each aspect of creating and maintaining SQL Server-powered database applications. Progent follows industry best practices using Microsoft's .NET architecture to create extensible, manageable line-of-business software applications and to finish software projects on time and on budget. Software development support offered by Progent for SQL Server applications includes requirements analysis, logical and physical modeling, ETL development, data migration, T-SQL programming, software configuration, storage management, tuning, backup/recovery strategies, partitioning, synchronization, security, and business continuity.

Get in Touch with a Progent Computer Consultant
To learn how to get in touch with a Progent network support expert for online or on-premises expertise in , call 1-800-993-9400 or visit Online Computer Support.

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