Professional Remote Service for Cambridge, Massachusetts Networks from World-class Consultants
Small businesses have typically been underserved by large network support organizations. Some small companies permit themselves to grow dangerously reliant on freelance engineers or small consulting firms who don't have the size or broad skill sets to respond quickly or efficiently to technical crises. Other small businesses turn to mass-market support providers that employ personnel taught to offer by-the-numbers fixes for ordinary problems but who do not have the experience and versatility to deal with the variety of environments and absence of standards typical of small business information systems.

Progent's time-tested methodology for providing affordable and effective network support to small companies has made Progent among the premiere Microsoft IT consulting organizations in the country. Progent has provided online support to businesses in every state in the United States and can dispatch in-person support in most zip codes.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the skills of your internal IT service staff. Co-sourcing can cut costs and minimize technical risks for big projects such as application development, disaster recovery planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to certified experts to assist your company to design and implement your cloud strategy.

Key Technologies Supported by Progent for Business Networks in Cambridge, Massachusetts
Progent offers the support of certified experts for all facets of network technology found in small organizations. Technologies serviced by Progent include:

Service Delivery Alternatives for Cambridge, Massachusetts Companies
Progent has a variety of options for providing small businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and network management. Progent's paradigm for providing IT support is based on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity documentation, dependable follow-up, and tight expense control for a range of IT service delivery modes that include online repairs, on-premises help, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to analyze and fix network issues without the cost or time loss of on-premises service visits. The experience of Progent's network engineers allows them to resolve the majority of network issues quickly. For complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup process for new clients to address emergency situations and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online network support services.

  • Onsite Support
    Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to deliver small companies the ideal combination: onsite support technicians when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business software developers. The wait time for on-site support calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more about why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who require fast and dependable access to a professional Helpdesk with efficient phone support, remote troubleshooting capability, and sufficient technical depth for full escalation. Since smaller businesses usually are constrained by tight IT funds and can spare little management bandwidth for dealing with network support, Progent's Contact Center Outsourcing Services could be the most cost-effective option to ensure that small business information networks stay productive. Read more details concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can provide help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection engineering, non-stop it system design, virtual server strategies, plus configuration, customization and support for small business software such as accounting, ERP and MRP, business analytics, CRM, and productivity suites. Progent can help with short-term projects including office moves and massive software upgrades, longer term projects like business analytics software programming and customization, relational database software development and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for vital applications such as Microsoft Exchange Server and Microsoft SQL to provide small companies with higher degrees of dependability, security, and recoverability than is possible using the type of internal data center that is practical for the majority of small and midsize organizations. Because Progent uses the same facilities that host the gear of many of the world's largest information technology companies, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions remain updated, protection and performance is continually tracked, and systems are regularly archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's servers in a setting that not only delivers the highest degree of dependability and scalability but that is in addition simple for customers to migrate to a different support provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure support, and IT administration while getting world-class dependability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can support the mixed- OS and loosely standardized networks typical of small companies, and retains control of the software licenses in the customer's hands so that migrating to a different virtualized host is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online consulting services to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize physical resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete threat progression including blocking, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to assess your organization's preparedness to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Cambridge, Massachusetts Businesses
Progent's size, breadth and depth of technical skill, and experience with corporate network consulting allow small and midsize companies to avoid the problems related to excessive reliance on thinly staffed service firms or independent consultants.

Working with Progent enables your business to:

  • Avoid Over Reliance on Individual Consultants
    For network support, small businesses often rely heavily on freelance engineers. Although freelance service engineers have lower overhead than more substantial support organizations and can typically bill nominally smaller fees, individuals are often too overworked to react quickly to urgent problems. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of backup personnel may require your company to go without assistance during a crisis. As your small business expands, network downtime or difficulties with line-of-business programs become more costly. The money you thought you were saving on a freelancer can be eaten up fast due to lost output. In addition, when independent consultants confront new technologies, the lack of a large engineering team to depend on for assistance forces them to train in place while your business ends up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Advanced IT Issues
    Many small support organizations or independent consultants focused on small business network support may excel at delivering routine fixes but don't have the seasoning to work cost-effectively with complex IT configurations that have a variety of operating systems, numerous offices, VoIP systems, mobile workers, interconnected financial and operational software, eCommerce, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large team of experts can be valuable to your company because enterprise networks are characteristically complex, support problems demand thorough knowledge in numerous technical areas, and achieving an acceptable level of stability, availability, and security requires industry-tested processes.

  • Create a Solid Foundation for Growth
    Small companies often start with a network implemented on a tight budget. Lacking a strong architecture, a series of band-aid repairs often get piled on top of a weak structure. As a business grows, reliability and scalability problems can undermine the productivity of the organization. Such environments require thorough assessment, smart business analysis, and in-depth experience to migrate to an IT environment that can act as the reliable foundation to meet current business needs and ease downstream growth.

  • Team with Solution Finders, Not Product Resellers
    Small businesses need direction and education to work through an increasingly complex array of technology alternatives offered for enabling growth and enhancing productivity. They do not need a network engineer or support organization that attempts to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services and expertise only. This permits Progent to match technical support services with the genuine interests of customers. Mixing network consulting and product selling can result in a situation where the proposed solution is built around a preselected vendor rather than being driven by the true needs of a customer.

Contact Progent
If your Cambridge, Massachusetts company wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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