Expert Remote Support for Cambridge, Massachusetts Small Business Computers from Certified Engineers
Small businesses have typically been ignored by large IT service organizations. Some small companies allow themselves to grow overly reliant on freelance consultants or small support organizations who lack the size or broad skill sets to respond promptly or efficiently to network crises. Still other small companies turn to giant service providers staffed with technicians trained to offer by-the-numbers solutions to common issues but who are missing the experience and technical scope to deal with the diversity of configurations and absence of standardization that characterizes small business IT networks.

Progent's proven methodology for providing affordable and successful network support to small companies has made Progent one of the premiere Microsoft IT service firms in the industry. Progent has delivered remote support to businesses in every state in the country and offers in-person support in most zip codes.

For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your internal IT service group. Co-sourcing can reduce expenses and minimize technical risks for big projects like application design and development, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations.

Progent can also offer access to accredited consultants to help your company to plan and implement a sensible cloud computing strategy.

Key Practice Areas Serviced by Progent for Office Networks in Cambridge, Massachusetts
Progent's nationwide team of industry certified consultants offers help for virtually all aspects of network systems deployed by businesses of any size. Areas supported by Progent in Cambridge include:

Service Delivery Options for Cambridge, Massachusetts Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for delivering network support services is based on the Call Center structure common to larger IT support groups. Progent's Help Desk Service Model promotes fast support, comprehensive service records, consistent follow-through, and tight expense control across an array of IT support delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and repair network problems without the cost or time loss of in-person support calls. The experience of Progent's network consultants allows them to resolve the majority of IT issues rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible registration procedure for first-time customers to address emergency network problems and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out more details about Progent's online computer support expertise.

  • Onsite Service
    Progent provides on-site computer support for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote support experts to give small and midsize companies the best of both worlds: in-person service professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for in-person support calls is usually under one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more details concerning why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Contact Center Services are intended for all businesses who need prompt and dependable support from an online Help Desk with effective phone assistance, online repair tools, and sufficient technical depth for all needed problem escalation. Since small and midsize companies typically have tight information technology budgets and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Contact Center Outsourcing Services can be the most efficient option to ensure that business information networks stay productive. Learn more about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small and midsize companies affordable availability of world-class consultants who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network protection engineering, high availability it system consulting, server virtualization strategies, plus configuration, programming and training for business software including financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with short-term projects such as office moves and major software upgrades, extended projects such as business reporting software development and support, database software development and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange and SQL Server to provide small businesses with higher degrees of availability, protection, and performance than is possible using the class of internal data center that is achievable for the majority of small and midsize companies. Because Progent uses the same data centers that host the equipment of many of the world's biggest information technology organizations, Progent can eliminate the expense of building and managing the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and service packs remain current, security and efficiency is continually tracked, and systems are regularly backed up and ready for full and prompt restoration. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small company's servers in a setting that not only delivers the highest degree of availability and extensibility but that is in addition easy for clients to migrate to a different support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is built around proven virtual server techniques that allow businesses with mixed networks to benefit dramatically on the expense of capital equipment, system maintenance, and network management while achieving world-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered service, can support the multi- platform and non- standardized networks common with smaller companies, and retains control of the software licenses in the client's hands so that moving to a different virtualized system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online consulting support to help organizations of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine local IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Information Security
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight Systems Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any potential problems can be addressed before they can impact productivity Learn more about ProSight Systems Watch server and desktop automated management consulting.

Why Progent Is the Smart Choice for Cambridge, Massachusetts Businesses
Progent's staff size, scope of information technology expertise, and experience with enterprise network support enable small and midsize businesses to avoid the pitfalls associated with excessive dependence on thinly staffed support firms or freelance consultants.

Teaming with Progent allows your small business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For network services, smaller businesses sometimes depend heavily on freelance consultants. Although individual service engineers have lower overhead than more substantial support organizations and can afford to charge nominally lower fees, individuals are frequently spread too thin to respond rapidly to critical situations. If a freelance engineer is busy with different customer, ill, on vacation, or in training, the lack of backup personnel may require your business to go without help in case of an emergency. The more your small business expands, network downtime or problems with line-of-business applications become more costly. The dollars you believed you were saving on a freelancer can evaporate fast due to lower output. Also, when independent consultants encounter new problems, the lack of a big engineering group to rely on for help forces them to learn with the meter running while your business winds up footing the costs for their continuing education.

  • Gain Access to Experts in Complex IT Issues
    The majority of smaller service firms or freelance consultants specializing in small business IT support are capable of providing connect-the-dots fixes but lack the seasoning to work cost-effectively with complex IT infrastructures that have mixed operating systems, many locations, Voice over IP systems, mobile workers, interconnected accounting and analytical software, eCommerce, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's large group of specialists can be valuable to your business because enterprise networks are by nature complex, support problems demand thorough understanding of in numerous technical disciplines, and achieving a high degree of robustness, reliability, and protection requires industry-proven best practices.

  • Build a Solid Basis for Growth
    Small companies typically start with an IT system cobbled together on a tight budget. Lacking a strong basis, a series of ad hoc fixes often get tossed onto of a weak structure. As a business grows, reliability and expandability problems can undermine the success of the business. Such networks require proper assessment, intelligent strategic analysis, and broad-based expertise to upgrade to a network environment that will provide the reliable basis to handle critical business requirements and ease future expansion.

  • Work with Solution Finders, Not Product Vendors
    Smaller businesses require guidance and education to navigate through an ever more complex maze of technology options offered for enabling growth and improving productivity. Businesses do not need a network consultant or support organization that tries to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services only. This allows Progent to align consulting services with the genuine interests of customers. Combining network support and product reselling can lead to a situation where the recommended solution is built around a preselected vendor instead of being driven by the actual needs of a client.

Contact Progent
If your Cambridge, Massachusetts business wants to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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