Cambridge, MA Remote Help from World-class Network Service Experts
Progent's network troubleshooting services can provide your Cambridge, MA business cost-effective and dependable access to world-class consulting professionals. By providing network support service when you require it, offering specialized expertise for critical applications, offering value-added services such as automated network monitoring, and invoicing only for services you receive, Progent gives your Cambridge, Massachusetts company an affordable alternative for optimizing the productivity of small office information systems. Whether you have an onsite system, rely on cloud-based resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for organizations and local governments to create and support a reliable and secure IT system and to have fast access to the seasoned consulting usually available only to enterprises who are able to set up a sizeable in-house information technology staff.

For larger businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal network service personnel. This can reduce expenses and help meet schedules for big projects such as software programming, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited consultants to assist your business to plan and implement your cloud strategy.

Core Technologies Supported by Progent for Cambridge, Massachusetts Businesses
A Microsoft Certified Gold Partner computer support firm with a world-class team of Cisco qualified CCIE network experts and Apple accredited consultants, Progent provides emergency assistance and low-cost remote consulting to Cambridge, MA businesses for a broad array of information technologies such as:

Service Delivery Alternatives for Cambridge, Massachusetts Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for providing IT support services is built on the Help Desk operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough activity documentation, dependable follow-through, and tight expense control across a range of network support delivery alternatives that include online troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist clients to analyze and repair hardware and software problems without the cost or delay of on-premises support visits. The background of Progent's network engineers allows them to resolve most IT problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for new customers to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out additional information about Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent provides on-site computer support for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online service experts to give small and midsize companies the best of both worlds: onsite service technicians when you require them plus the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The wait time for on-site service calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for all businesses who need prompt and reliable support from a professional Contact Center with effective telephone support, online troubleshooting tools, and sufficient technical strength for full escalation. Since small and midsize companies typically have tight information technology budgets and can spare little management attention for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that small business information networks stay productive. Learn more concerning Progent's Help Desk services.

  • Consulting Services
    Progent offers small companies affordable access to world-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network protection consulting, high availability it system engineering, virtualization solutions, plus integration, programming and support for business applications including financials, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as office moves and major system migrations, extended projects like business analytics software programming and customization, database application development and DBA support, and web development, on-going services such as network monitoring and network administration, or urgent response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL Server to provide small companies with higher levels of availability, security, and recoverability than is possible with the class of in-house data center that is realistically affordable for the majority of small and midsize businesses. Since Progent utilizes the same facilities that host the equipment of many of the world's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the systems needed for world-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain current, security and performance is continually tracked, and systems are regularly backed up and available for full and rapid recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small company's production servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is in addition simple for customers to migrate to another support firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server technologies that allow companies with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while getting enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can support the mixed- OS and loosely standardized environments typical of small companies, and keeps control of the software in the customer's possession so that migrating to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.

Why Progent Is the Right Alternative for Cambridge, Massachusetts Businesses
Progent's size, breadth and depth of information technology expertise, and experience with corporate IT support allow small companies to sidestep the problems associated with excessive reliance on small support firms or individual engineers.

Teaming with Progent allows your small business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network support, small companies sometimes depend heavily on freelance engineers. Although freelance support engineers carry lower expenses than larger IT service organizations and can afford to bill apparently smaller fees, individuals are sometimes too busy to react quickly to urgent situations. If an independent engineer is busy with another customer, sick, on travelling, or in training, the lack of backup personnel may require your business to go without assistance during a crisis. As your small business grows, system downtime or difficulties with line-of-business applications become more expensive. The money you believed you were conserving on an independent consultant can be eaten up quickly because of lower productivity. In addition, when freelance engineers encounter new problems, the unavailability of a big consulting group to count on for assistance requires them to learn in place while your organization ends up with the bill for their ongoing training.

  • Gain Access to Expertise in Complex Network Issues
    The majority of smaller support organizations or independent consultants specializing in small company IT support are capable of delivering routine fixes but lack the experience to deal efficiently with complex IT environments with a variety of operating systems, numerous sites, Voice over IP implementations, mobile workers, integrated financial and analytical applications, data-driven web sites, and custom business software. Progent's background with worldwide companies and Progent's extensive team of specialists can benefit your business because enterprise environments are inherently complex, integration issues demand in-depth understanding of in many technical disciplines, and achieving a high degree of robustness, availability, and protection calls for industry-proven processes.

  • Build a Firm Foundation for Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of improvised repairs commonly get piled on top of a marginal structure. As a business grows, stability and scalability issues can undermine the productivity of the business. Such networks need proper evaluation, smart business analysis, and in-depth experience to migrate to an IT infrastructure that can act as the reliable foundation to meet current business requirements and support future growth.

  • Partner with Solution Consultants, Not Product Vendors
    Smaller companies need guidance and education to navigate through an increasingly complex array of IT options offered for accelerating growth and enhancing efficiency. They do not need a network consultant or support organization that attempts to promote products. Progent eliminates conflicted motives by not reselling any products. Progent sells services exclusively. This permits Progent to match technical services with the genuine needs of customers. Combining IT consulting and product reselling can lead to a conflict where the recommended solution is based on a preselected technology rather than being based on the true requirements of a client.

Contact Progent
In case your Cambridge, Massachusetts company needs to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Network Support
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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