Cambridge, MA Online Help from World-class Computer Network Troubleshooting Experts
Progent's network troubleshooting services can deliver your Cambridge, MA business cost-effective and reliable support from world-class technical experts. By delivering IT support help when you need it, offering advanced expertise for line-of-business applications, offering unique services such as automated network monitoring, and billing only for services you use, Progent gives your Cambridge, Massachusetts business an economical alternative for optimizing the profitability of small business information systems. If you run an on-premises system, connect to cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to build and support a reliable and safe IT network and to benefit from quick availability of the seasoned support usually available only to enterprises who are able to maintain a sizeable in-house IT organization.

For larger companies, Progent can provide co-sourcing support to supplement the skills of your internal IT support group. This can save money and minimize technical risks for big projects such as application programming, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of certified consultants to assist your business to design and implement your cloud strategy.

Main Technologies Supported by Progent for Business Networks in Cambridge, Massachusetts
Progent's national group of world-class support professionals provides assistance for all aspects of network technology used by businesses of all sizes. Areas supported by Progent in Cambridge include:

Service Delivery Alternatives Available for Cambridge, Massachusetts Businesses
Progent has a selection of alternatives for providing small businesses with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's paradigm for delivering computer support is based on the Help Desk structure common to big IT groups. Progent's Help Desk Call Center Support Model promotes fast response, thorough activity records, consistent follow-through, and tight expense monitoring for a range of network support delivery modes that include remote troubleshooting, onsite support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can assist clients to troubleshoot and repair network issues without the cost or time loss of in-person support calls. The experience of Progent's IT consultants makes it possible to handle the majority of IT issues rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to address emergency situations and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out more details about Progent's remote computer support services.

  • Onsite Service
    Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to give small and midsize companies the ideal combination: onsite support professionals when you require them as well as the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The wait time for in-person service visits is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning how and why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable support from a professional Help Desk Call Center with effective phone support, remote troubleshooting capability, and sufficient technical strength for full escalation. Because smaller businesses typically are constrained by limited information technology funds and can provide little management attention for handling IT support, Progent's Contact Center Services can be the most cost-effective way to make sure that small business information systems stay productive. Learn more details about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class consultants who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network protection consulting, fault tolerant network design, virtual server solutions, plus configuration, customization and support for small business applications such as accounting, ERP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including site moves and massive system migrations, extended projects such as management reporting application programming and support, database software development and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network management, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Microsoft Exchange Server and SQL Server in order to provide small businesses with higher levels of reliability, protection, and performance than is possible using the type of in-house data center that is realistically affordable for the majority of small businesses. Because Progent uses the same data centers that support the equipment of many of the world's largest IT companies, Progent can save you the cost of building and managing the systems required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and available for complete and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small organization's servers in an environment that not only provides the top level of dependability and extensibility but that is also convenient for clients to migrate to a different support firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit companies with mixed networks to benefit significantly on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can handle the multi- OS and loosely standardized environments typical of smaller businesses, and retains ownership of the software licenses in the client's possession so that migrating to a different virtualized host is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced online support services to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that combine local resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of network products such as firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of system security and can help with complex security projects such as SIEM solutions to help companies meet business guidelines and statutory mandates for IT information protection and incident reporting.

The breadth and size of Progent's engineering staff bring a powerful set of benefits to customers trying to maximize the productivity of their IT network within a realistic budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional experience, at the front lines of IT support, performing a broad variety of technical projects for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested approaches for solving actual network problems quickly. Read more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for online support and on-site help by the minute. Consequently, you are billed just for received support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms impose substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with big invoices for fast solutions. An additional benefit of granular pricing is that your company are less tempted to allow simple problems to stay unaddressed until they become big problems. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who provide scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports given by every staff member to each client. The discipline of documenting and archiving support activity results in more efficient service and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Small businesses who utilize freelance service providers or who maintain internal IT personnel gain when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Cambridge, Massachusetts company wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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