Cambridge, MA Online Help from Certified Computer Network Troubleshooting Experts
Progent's network troubleshooting services can deliver your Cambridge, MA business cost-effective and consistent support from enterprise-class information technology professionals. By delivering network support help when you need it, providing specialized expertise for mission-critical applications, offering unique services such as automated server monitoring, and billing only for support you use, Progent gives your Cambridge, Massachusetts business an economical solution for optimizing the business value of small-scale office networks. If you run a local datacenter, connect to cloud-based resources, or have a hybrid cloud-and-local network, Progent is the smart choice for organizations to create and support a robust and safe IT network and to have quick availability of the seasoned support usually available only to enterprises who are able to set up a large in-house information technology staff.

For medium-size and enterprise companies, Progent can provide co-sourcing services to supplement the skills of your internal network support team. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application design and development, business continuity planning, security audits, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited experts to assist your company to plan and implement your cloud computing strategy.

Key Technologies Serviced by Progent for Business Networks in Cambridge, Massachusetts
Progent offers the services of qualified consultants for all aspects of network technology deployed in small companies and local governments. Products and technologies supported by Progent include:

Service Delivery Options Available for Cambridge, Massachusetts Businesses
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering network support services is built on the Call Center structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Model ensures fast support, comprehensive activity records, reliable follow-through, and tight expense control across an array of network support delivery alternatives that include online troubleshooting, onsite support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can assist customers to analyze and repair network issues without the expense or time loss of travel for onsite support visits. The background of Progent's network consultants makes it possible to resolve most IT issues quickly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration process for first-time clients to address emergency network problems and Progent bills per minute with zero startup charges or minimums, so you pay only for the help you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out more information concerning Progent's online computer support expertise.

  • Onsite Support
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to deliver small companies the ideal combination: onsite support professionals when you need them as well as the remote help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The response time for in-person service visits is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more details about why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Contact Center Services are designed for all businesses and local governments who require prompt and reliable access to a professional Help Desk Call Center with efficient phone support, remote repair capability, and sufficient technical depth for all needed problem escalation. Because small and midsize companies typically have tight IT funds and can provide little management bandwidth for handling network support, Progent's Help Desk Call Center Services can be the most cost-effective option to ensure that business computer networks stay up and running. Read more about Progent's Help Desk services.

  • Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant network design, virtual server strategies, plus integration, customization and support for business software such as accounting, ERP, reporting, sales automation, and office productivity packages. Progent can help with short-term projects such as office relocations and major software migrations, extended initiatives such as management reporting application development and support, database application development and DBA services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host vital business applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of dependability, protection, and performance than is possible with the type of internal data center that is practical for the majority of small and midsize businesses. Since Progent utilizes the same facilities that host the equipment of many of the world's biggest IT organizations, Progent can save you the expense of creating and managing the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs remain current, protection and efficiency is continually monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top degree of availability and expandability but that is also simple for customers to migrate to a different support provider or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow small businesses with multi-vendor environments to save significantly on the costs of capital equipment, system maintenance, and IT management while achieving world-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered service, can handle the multi- OS and loosely standardized networks common with smaller businesses, and retains ownership of the licenses in the customer's possession so that migrating to a different virtualized system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online support services to help businesses of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly from a ransomware incident. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Cambridge, Massachusetts Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate network consulting allow small and midsize businesses to avoid the problems related to excessive dependence on small support organizations or freelance consultants.

Teaming with Progent enables your small business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network services, smaller companies often depend excessively on freelance consultants. Although freelance support providers have lower expenses than larger support firms and can typically charge nominally smaller fees, they are occasionally too busy to react rapidly to critical problems. If an independent engineer is busy with another client, ill, on vacation, or in class, the lack of backup staff may force your business to go without assistance in case of a crisis. The more your company expands, system downtime or difficulties with line-of-business programs get more expensive. The dollars you believed you were conserving on an independent consultant can be eaten up fast due to lower output. In addition, when independent consultants confront new problems, the lack of a big engineering group to depend on for help requires them to learn in place while your company winds up footing the bill for their ongoing training.

  • Gain Access to Experts in Advanced IT Solutions
    Many small support organizations or independent consultants specializing in small business network support may excel at providing connect-the-dots solutions but don't have the background to deal cost-effectively with complex network environments that have mixed operating systems, numerous locations, Voice over IP systems, mobile clients, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's background with global enterprises and Progent's large staff of experts can benefit your small business because enterprise networks are by nature complex, support problems require in-depth knowledge in many technical disciplines, and achieving an acceptable degree of stability, reliability, and protection calls for enterprise-proven best practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a shoestring budget. Without a proper basis, a sequence of improvised fixes commonly get tossed on top of a weak structure. As a business evolves, reliability and scalability problems can obstruct the productivity of the business. Such networks need thorough evaluation, intelligent business planning, and broad-based expertise to migrate to a network environment that will provide the solid basis to handle critical business requirements and ease future expansion.

  • Work with Solution Finders, Not Product Vendors
    Small businesses require guidance and education to navigate through an ever more complex maze of technology options offered for enabling growth and enhancing efficiency. They do not need a network engineer or support firm that attempts to promote products. Progent eliminates conflicts of interest by not selling any products. Progent offers services only. This permits Progent to align consulting support with the real needs of customers. Mixing network consulting and product reselling can lead to a situation where the recommended solution is built around a predetermined vendor rather than being based on the actual requirements of a small business.

Contact Progent
In case your Cambridge, Massachusetts business needs to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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