Professional Online Service for Cape Coral, Florida Networks from Microsoft Certified Consultants
Small businesses have typically been underserved by large network support firms. Many small companies permit themselves to become dangerously dependent on freelance consultants or small consulting organizations who lack the bandwidth or broad knowledge to respond quickly or effectively to technical crises. Still other small companies turn to giant support firms staffed with technicians taught to offer standardized solutions to ordinary issues but who do not have the experience and versatility to handle the variety of environments and absence of standards that characterizes small company IT networks.

Progent's proven approach to providing low-cost and successful network service to small businesses has made Progent among the top Microsoft-certified network service firms in the United States. Progent has provided remote support to companies in every state in the U.S. (See Progent's client testimonials).

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the technical skills of your internal network service staff. This can cut costs and help meet schedules for big projects such as application development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified consultants to help your company to design and execute your cloud computing strategy.

Main Areas of Expertise Supported by Progent's Consultants for Businesses in Cape Coral, Florida
Progent's nationwide team of certified consultants provides assistance for virtually all aspects of information technology deployed by companies of any size. Areas served by Progent in and around Cape Coral include:

Support Delivery Alternatives Available for Cape Coral, Florida Businesses
Progent has a selection of options for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting, and IT administration. Progent's model for providing IT support services is built on the Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Service Mechanism promotes rapid response, thorough activity records, dependable follow-through, and strict expense monitoring across an array of IT service delivery modes that include remote troubleshooting, in-person support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can assist clients to analyze and repair hardware and software issues without the cost or time loss of on-premises service calls. The experience of Progent's IT consultants makes it possible to handle most network issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup process for first-time clients to accommodate emergency situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn more information about Progent's online network troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to deliver small businesses the ideal combination: in-person support professionals when you need them as well as the remote help of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The wait time for on-site service calls is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more concerning how to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who need prompt and reliable access to a professional Help Desk Call Center with efficient telephone support, online repair capability, and sufficient technical depth for all needed problem escalation. Since smaller businesses usually are constrained by limited IT budgets and can spare scant executive bandwidth for dealing with network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that business computer networks stay productive. Read more details about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, non-stop it system design, server virtualization solutions, plus configuration, customization and training for business software such as accounting, operations, reporting, sales automation, and productivity suites. Progent can help with short-term projects such as office moves and massive system upgrades, longer term initiatives like business reporting application development and customization, relational database software programming and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host critical applications such as Exchange Server and SQL Server in order to provide small and midsize businesses with greater levels of availability, security, and performance than is possible with the class of on-site data center that is achievable for most small companies. Because Progent uses the same facilities that support the equipment of some of the world's largest information technology organizations, Progent can eliminate the expense of building and managing the systems required for world-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs stay updated, protection and efficiency is constantly tracked, and systems are consistently backed up and available for full and rapid recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small organization's servers in a setting that not only delivers the highest level of dependability and extensibility but that is in addition easy for clients to migrate to another support provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtual server techniques that permit businesses with mixed networks to save significantly on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class dependability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can handle the mixed- OS and non- standardized networks typical of small companies, and retains control of the software in the client's possession so that moving to a different virtualized host is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide expert remote consulting support to help companies of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent consultant so all looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of system security and can assist with advanced security projects like SIEM solutions to help enterprises meet business standards and government mandates for IT data protection and reporting.

The breadth and size of Progent's engineering team offer a powerful set of advantages to companies wishing to increase the productivity of their information system within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, at the front lines of network service, executing a broad variety of IT projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not just expert IT help, but also a support engineer with proven methods for solving real-world IT problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for online support and on-premises visits per minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service organizations demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with big bills for quick repairs. An additional advantage of granular invoicing is that your company are less inclined to allow simple problems to fester until they become major ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation given by every staff member to every customer. The practice of documenting and archiving service activity allows more effective service and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Small companies who utilize freelance consultants or who maintain internal support staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and productive. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Cape Coral, Florida business wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Support
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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