Cape Coral, FL Online Support from World-class Network Troubleshooting Experts
Progent's network tech support services can deliver your Cape Coral, FL company budget-friendly and reliable support from enterprise-class computer professionals. By delivering network support service when you need it, providing advanced knowledge for line-of-business applications, offering unique services such as 24x7 network monitoring, and billing only for support you use, Progent gives your Cape Coral, Florida business an economical solution for maximizing the profitability of small office networks. If you maintain a local datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to create and manage a reliable and safe IT network and to benefit from quick access to the skilled support ordinarily available only to enterprises who are able to maintain a sizeable internal IT group.

For mid-size and large companies, Progent can provide co-sourcing support to add to the subject matter expertise of your internal network support personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives like application development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer access to certified experts to assist your business to design and implement a sensible cloud computing strategy.

Key Products and Technologies Supported by Progent for Office Networks in Cape Coral, Florida
Progent's group of industry certified engineers offers assistance for all aspects of information technology found in businesses of any size. Areas served by Progent in Cape Coral include:

Support Delivery Options for Cape Coral, Florida Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's model for delivering network support is based on the Help Desk structure familiar to big IT support groups. Progent's Contact Center Service Mechanism promotes rapid response, comprehensive activity documentation, reliable follow-through, and strict expense control across an array of IT service delivery modes that include remote troubleshooting, onsite help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can help customers to analyze and repair hardware and software problems without the cost or delay of travel for onsite support calls. The background of Progent's network engineers makes it possible to resolve most IT problems quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new clients to accommodate urgent situations and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out additional details concerning Progent's online network support expertise.

  • Onsite Service
    Progent provides on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's online service engineers to deliver small businesses the optimal solution: onsite service professionals when you need them plus the on-line help of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The response time for in-person support visits is typically under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Find out more about why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for all companies who require fast and reliable support from a professional Help Desk with efficient telephone assistance, remote troubleshooting capability, and enough technical depth for full problem escalation. Since small and midsize companies usually have tight IT budgets and can spare scant management attention for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that small business information networks are always up and running. Learn more details about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network protection engineering, non-stop network engineering, server virtualization solutions, plus configuration, programming and training for small business applications such as financials, ERP, reporting, sales automation, and productivity packages. Progent can help with one-shot projects such as site moves and massive system upgrades, extended projects such as management reporting software programming and support, relational database software programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network administration, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host key applications like Exchange and Microsoft SQL to provide small and midsize companies with higher levels of dependability, protection, and performance than is possible with the class of internal data center that is practical for most small and midsize companies. Since Progent utilizes the same facilities that host the equipment of some of the world's largest IT companies, Progent can save you the expense of building and maintaining the infrastructure needed for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs stay current, security and performance is continually monitored, and systems are consistently archived and available for complete and prompt recovery. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small company's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is also convenient for customers to transfer to a different support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow companies with mixed environments to save significantly on the expense of hardware, infrastructure support, and network administration while getting enterprise-class reliability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed package, can handle the multi- OS and loosely standardized networks common with smaller companies, and retains control of the licenses in the client's possession so that moving to a new virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote support services to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex collection of infrastructure technologies such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide view of system security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory regulations for IT data security and reporting.

The breadth and depth of Progent's engineering team bring a unique set of advantages to clients trying to maximize the productivity of their information system within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, in the trenches of IT service, performing a broad variety of IT projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not just world-class technical help, but also a consultant with proven approaches for fixing actual IT problems efficiently. Learn more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for phone support and on-site visits per minute. As a result, you pay just for received support. Progent does not demand a higher rate for after-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during normal working hours. Many service organizations impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big invoices for fast repairs. Another benefit of by-the-minute billing is that you are less tempted to allow simple issues to stay unaddressed until they become major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation given by every staff member to every customer. The practice of documenting and organizing support activity allows more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces few competitors. Small companies who utilize independent consultants or who employ internal support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and productive. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Cape Coral, Florida business needs to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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