Affordable Network Tech Support from Microsoft and Cisco Certified Professionals for Companies in Cape Coral, FL
By delivering professional support whenever you require it, providing specialized knowledge for key business applications, offering innovative services such as virtual data center hosting, billing solely for services delivered, and requiring no setup or retainer fees for standard services, Progent helps your company to maximize the business value of your It system and minimize support costs. Progent understands that network protection, dependability, and efficiency are as critical to small companies as to major enterprises but that smaller organizations don't have the economy of scale to spend aggressively in computer technology and internal support groups. Progent's basic competitive advantage is that no IT consulting firm can equal Progent's ability to deliver the IT support your company requires whenever you need it and at a cost you can justify.

For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network service team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as software programming, business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your company to design and implement a sensible cloud computing strategy.

Primary Products and Technologies Supported by Progent's Consultants for Business Networks in Cape Coral, Florida
Progent's nationwide group of world-class support professionals offers help for virtually all aspects of network technology found in businesses of any size. Technologies served by Progent in Cape Coral include:

Support Delivery Options Available for Cape Coral, Florida Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for providing IT support services is built on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Support Model promotes fast response, thorough activity documentation, consistent follow-up, and tight cost control for a range of IT support delivery alternatives that include online troubleshooting, onsite support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite support visits. The experience of Progent's network consultants allows them to handle the majority of IT issues quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible signup process for new customers to address emergency situations and Progent bills by the minute with no startup fees or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out more details concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite computer support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote service experts to deliver small companies the best of both worlds: onsite service professionals when you need them as well as the remote help of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for on-site service calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more about how to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for all businesses who require prompt and dependable support from an online Help Desk Call Center with efficient telephone support, remote repair tools, and sufficient technical strength for full escalation. Since smaller companies usually are constrained by limited information technology funds and can provide scant executive attention for handling IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective way to make sure that small business information systems are always up and running. Read more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant network design, virtual server strategies, plus configuration, customization and training for small business programs such as financials, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can help with one-time projects including site moves and major system upgrades, longer term initiatives such as management analytics application programming and support, relational database application development and DBA support, and web design, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with higher degrees of availability, protection, and performance than is feasible using the type of in-house data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same facilities that host the equipment of many of the world's biggest IT organizations, Progent can save you the expense of building and managing the systems needed for world-class cooling, electrical backup, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, protection and efficiency is continually tracked, and systems are regularly backed up and available for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small organization's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for customers to migrate to a different support provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can handle the mixed- platform and non- standardized networks typical of small companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized system is fast, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide advanced remote consulting services to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine local IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to address the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Why Progent Offers the Right Alternative for Cape Coral, Florida Small Businesses
Progent's staff size, depth of technical skill, and familiarity with enterprise IT support allow small and midsize companies to sidestep the problems related to excessive reliance on small service organizations or freelance engineers.

Teaming with Progent's Experts allows your business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For IT services, small businesses sometimes depend heavily on freelance engineers. Though individual service engineers carry lower overhead than more substantial support firms and can typically bill apparently lower rates, individuals are sometimes stretched to far to respond rapidly to urgent network problems. If a freelance engineer is busy with different customer, sick, on travelling, or in class, the absence of replacement staff may require your company to wait for help in case of a crisis. As your small business grows, network unavailability or problems with line-of-business programs become more costly. The dollars you thought you were saving on a freelancer can evaporate quickly because of lost productivity. In addition, when independent engineers confront new technologies, the lack of a large engineering group to rely on for assistance requires them to train on the job while your organization ends up with the costs for their ongoing training.

  • Gain Access to Experts in Complex Network Issues
    Many small service firms or independent consultants who concentrate on small business IT consulting are capable of providing routine fixes but don't have the experience to work efficiently with complicated IT infrastructures that have mixed platforms, numerous sites, VoIP systems, mobile workforces, interconnected accounting and operational software, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive team of specialists can be valuable to your small business because enterprise environments are inherently complicated, support issues require thorough knowledge in many technical disciplines, and achieving a high level of stability, availability, and security requires industry-tested best practices.

  • Build a Solid Basis for Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Without a strong basis, a sequence of ad hoc fixes commonly get thrown on top of a marginal foundation. As a company grows, stability and expandability problems can undermine the success of the business. These networks require thorough evaluation, intelligent strategic planning, and in-depth expertise to upgrade to a network infrastructure that can act as the solid basis to handle critical business requirements and ease future expansion.

  • Team with Solution Consultants, Not Product Resellers
    Small businesses require guidance and education to work through an ever more complicated maze of IT alternatives available for enabling business growth and improving efficiency. They do not need an IT consultant or service firm that attempts to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services exclusively. This allows Progent to align technical support with the genuine interests of customers. Mixing IT consulting and product selling can result in a situation where the proposed solution is based on a preselected technology rather than being driven by the actual requirements of a customer.

How to Contact Progent
If your Cape Coral, Florida business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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