Immediate, Low-cost Online Network Assistance for Cape Coral, Florida Small Businesses
For over twenty years, Progent has focused on delivering enterprise-class network support services to clients who have small-business budgets. Progent has built a powerful support solution that includes a streamlined, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a substantial team of consultants certified in a broad array of technical disciplines, a Help Desk operational structure that promotes responsiveness and guarantees follow-up, a worldwide team of on-line support professionals, in-person service options for the majority of most zip codes in the U.S., and a corporate culture committed to resolving network issues in the least time and at the least cost to customers.

For larger businesses, Progent offers co-sourcing and project management support to add to the skills of your in-house IT support staff. This can save money and help meet schedules for big projects like application development, business continuity planning, network security audits, office consolidations, or software migrations.

Progent can in addition provide access to certified consultants to assist your company to plan and implement a sensible cloud strategy.

Key Products and Technologies Serviced by Progent for Cape Coral, Florida Business Networks
A Microsoft Certified Gold Partner computer support firm that maintains a large team of Cisco certified CCIE network consultants and Apple certified consultants, Progent provides urgent troubleshooting and low-cost remote consulting to Cape Coral, FL companies for a wide array of information technologies such as:

Service Delivery Alternatives for Cape Coral, Florida Companies
Progent has a variety of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing network support is based on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Helpdesk Support Model ensures fast support, comprehensive activity records, consistent follow-up, and tight cost monitoring for a range of IT service delivery options that include online troubleshooting, in-person help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the expense or delay of on-premises service calls. The background of Progent's IT consultants makes it possible to resolve most IT problems quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for new customers to accommodate emergency situations and Progent charges per minute with no startup fees or minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out more details about Progent's online network support expertise.

  • On-site Service
    Progent offers on-site computer assistance for signed-up clients in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's online service experts to give small companies the optimal solution: on-premises service professionals when you need them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The response time for on-site support calls is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Find out more about why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for all companies who require prompt and dependable access to an online Contact Center with effective phone assistance, remote troubleshooting capability, and enough technical depth for all needed escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can provide little management attention for dealing with IT support, Progent's Contact Center Services can be the most cost-effective way to make sure that business computer networks stay up and running. Read more details concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, high availability network consulting, virtualization strategies, plus configuration, customization and training for business applications such as financials, ERP and MRP, reporting, sales automation, and productivity software. Progent can help with one-shot projects such as office relocations and massive system migrations, longer term projects like business information application development and support, database software programming and DBA services, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with greater levels of dependability, protection, and performance than is feasible with the type of internal data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the gear of many of the world's biggest IT organizations, Progent can eliminate the investment in creating and managing the systems required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions stay current, security and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for complete and rapid recovery. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize company's servers in a setting that not only delivers the top degree of availability and extensibility but that is also easy for customers to migrate to another service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure maintenance, and network management while getting world-class reliability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed service, can handle the mixed- OS and loosely standardized networks common with smaller businesses, and keeps ownership of the licenses in the client's hands so that moving to a different virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of system security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory regulations for network information security and reporting.

The breadth and depth of Progent's consulting staff bring a unique set of advantages to organizations wishing to maximize the business value of their information network within a realistic budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world professional background, at the front lines of IT support, performing a wide variety of technical tasks for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This means that you get not just world-class technical skills, but also a support engineer with field-tested methods for solving actual network problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises visits by the minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no sign-up fee and asks no retainer for support services delivered during normal business hours. Many service firms impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with big invoices for quick fixes. An additional advantage of by-the-minute pricing is that clients are less tempted to permit less critical issues to stay unaddressed until they become major problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports given by each consultant to each customer. The practice of detailing and archiving support activity allows more effective service and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small businesses who utilize freelance service providers or who maintain in-house support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Cape Coral, Florida company wants to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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