Low-cost Computer Tech Support from Microsoft and Cisco Qualified Professionals for Companies in Cape Coral, FL
By offering professional know-how whenever you need it, providing in-depth knowledge for key applications, providing innovative services such as virtual server hosting, invoicing only for services you receive, and charging no sign-up fees or retainers for standard services, Progent enables your company to maximize the business value of your information system and cut support expenses. Progent appreciates that network protection, reliability, and efficiency are as critical to small companies as to major enterprises but that smaller organizations don't have the economy of scale to invest aggressively in information networks and internal service staffs. Progent's basic value proposition is that no network support organization can match Progent's ability to provide the network support your company requires whenever you require it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal network service staff. This can reduce expenses and help meet schedules for major projects like application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your business to design and execute your cloud computing strategy.

Primary IT Areas Supported by Progent for Businesses in Cape Coral, Florida
Progent provides the support of certified consultants for all facets of business network technology found in small companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Options for Cape Coral, Florida Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for providing network support is based on the Call Center structure common to larger IT organizations. Progent's Help Desk Service Mechanism ensures fast support, comprehensive service records, consistent follow-up, and strict expense control across an array of network support delivery modes that include remote troubleshooting, in-person support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and fix network issues without the cost or time loss of on-premises support calls. The experience of Progent's network engineers allows them to handle the majority of IT issues rapidly. For the toughest issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to accommodate urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out additional details about Progent's remote network support expertise.

  • Onsite Service
    Progent provides on-site computer support for registered clients in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to deliver small companies the ideal combination: onsite support professionals when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The response time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more about how and why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who require prompt and dependable support from an online Helpdesk with efficient phone assistance, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Because smaller businesses usually are constrained by tight information technology budgets and can spare little management attention for dealing with IT support, Progent's Helpdesk Services could be the most cost-effective option to make sure that business computer systems are always up and running. Read more about Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of world-class IT professionals who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, non-stop it system engineering, virtual server strategies, plus integration, programming and training for business software including financials, operations, management reporting, sales automation, and productivity packages. Progent can help with one-time projects including site relocations and massive software upgrades, extended projects such as management analytics application programming and customization, relational database software programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host key applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with higher degrees of dependability, security, and recoverability than is possible with the type of on-site data center that is realistically affordable for most small companies. Because Progent uses the same data centers that host the gear of many of the planet's largest information technology organizations, Progent can save you the expense of building and managing the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and service packs remain current, security and performance is constantly tracked, and systems are consistently archived and ready for full and rapid restoration. Learn more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small organization's production servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also easy for customers to migrate to another service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that allow companies with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting enterprise-class dependability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can support the mixed- platform and loosely standardized networks typical of small businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a different virtual host is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide advanced remote support to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent offers a selection of affordable, fixed-price monthly services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight Systems Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight Systems Watch server and desktop management consulting.

Why Progent Is the Right Choice for Cape Coral, Florida Businesses
Progent's size, depth of technical expertise, and experience with enterprise network support enable small businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed service organizations or independent consultants.

Working with Progent's Experts allows your small business to:

  • Prevent Over Dependence on Freelance Consultants
    For network support, small businesses sometimes depend excessively on independent consultants. Though individual support engineers carry lower overhead than more substantial support firms and can typically charge apparently smaller rates, freelancers are often too overworked to respond rapidly to critical situations. If a freelance consultant is busy with different client, sick, on travelling, or in class, the lack of replacement personnel may force your company to wait for help during a crisis. The more your small business grows, network unavailability or difficulties with critical applications get more costly. The dollars you believed you were saving on a freelancer can be eaten up fast because of lower output. In addition, when independent consultants encounter unfamiliar technologies, the lack of a large consulting team to rely on for assistance forces them to learn in place while your organization ends up footing the costs for their ongoing education.

  • Gain Access to Certified Professionals in Sophisticated Network Issues
    The majority of smaller service organizations or freelance consultants specializing in small company IT consulting may excel at delivering routine fixes but don't have the experience to work efficiently with complicated network environments with mixed operating systems, many offices, Voice over IP implementations, mobile workers, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's background with global companies and Progent's large group of specialists can be valuable to your company because enterprise environments are characteristically complex, support problems demand thorough understanding of in numerous technical disciplines, and achieving an acceptable degree of robustness, availability, and protection requires enterprise-tested leading practices.

  • Build a Firm Basis for Growth
    Small companies often start with a network cobbled together on a tight budget. Lacking a solid architecture, a sequence of band-aid fixes commonly get piled on top of a weak foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. These networks require proper evaluation, smart strategic analysis, and broad-based expertise to migrate to a network environment that will act as the solid foundation to handle current business needs and support future growth.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses require guidance and insight to work through an ever more complicated array of technology alternatives available for accelerating business growth and improving efficiency. Businesses do not need a network consultant or support firm that tries to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise exclusively. This allows Progent to match technical support with the real needs of customers. Mixing network consulting and product selling can result in a conflict where the proposed solution is based on a predetermined technology rather than being based on the true requirements of a small business.

Contact Progent
In case your Cape Coral, Florida company needs to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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