Quick, Affordable Remote Computer Troubleshooting for Cape Coral, Florida Small Businesses
For more than two decades, Progent has focused on providing enterprise-class network support services to customers with small-company budgets. Progent has built a powerful support system that includes a cost-effective, seamless virtual office network, custom online repair technology, a substantial team of consultants certified in a wide array of technical disciplines, a Help Desk Call Center service structure that maximizes efficiency and ensures follow-through, a global group of remote troubleshooting professionals, on-site service availability for the majority of most zip codes in the United States, and a company culture committed to resolving technical issues in the shortest time and at the least cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing services to add to the skills of your internal IT support team. This can reduce expenses and help meet schedules for major IT initiatives like application programming, business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can also offer the services of certified experts to assist your company to design and execute a sensible cloud strategy.

Core Products and Technologies Supported by Progent for Office Networks in Cape Coral, Florida
Progent provides the support of accredited experts for all facets of business network technology found in small and midsize organizations. Technologies serviced by Progent include:

Support Delivery Options Available for Cape Coral, Florida Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network administration. Progent's model for providing IT support services is based on the Help Desk Call Center structure common to big IT organizations. Progent's Helpdesk Support Model ensures fast response, comprehensive activity documentation, dependable follow-up, and strict cost control across a range of IT support delivery options that include remote repairs, in-person help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can help customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person support calls. The background of Progent's IT engineers makes it possible to handle most network issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based signup process for first-time customers to accommodate emergency situations and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's online computer support services.

  • On-site Service
    Progent provides onsite computer support for registered clients in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online service experts to deliver small companies the ideal combination: hands-on service professionals when you require them plus the on-line help of Progent's seasoned team of network engineers, security specialists, and business software developers. The wait time for in-person service calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more details concerning why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Contact Center Services are intended for small and midsize companies who require fast and reliable support from an online Help Desk Call Center with effective telephone support, online troubleshooting tools, and sufficient technical strength for all needed problem escalation. Since small and midsize companies usually have limited IT funds and can provide scant executive attention for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that business information networks are always up and running. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, non-stop it system consulting, virtual server strategies, plus configuration, programming and support for business software including financials, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can help with one-time projects including site relocations and major system upgrades, longer term initiatives like management information application programming and customization, relational database application development and DBA services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of reliability, protection, and performance than is possible with the class of on-site data center that is achievable for the majority of small and midsize companies. Because Progent utilizes the same facilities that host the equipment of many of the world's biggest IT companies, Progent can save you the investment in creating and managing the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions remain current, security and efficiency is constantly tracked, and systems are regularly backed up and ready for full and rapid restoration. Learn additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest level of availability and scalability but that is in addition easy for customers to migrate to another service provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that permit companies with multi-vendor networks to save significantly on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can support the mixed- OS and non- standardized environments common with small companies, and retains control of the software licenses in the client's hands so that migrating to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online support to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine physical resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

Why Progent Is the Smart Alternative for Cape Coral, Florida Small Businesses
Progent's staff size, scope of technical expertise, and familiarity with corporate network support allow small companies to sidestep the pitfalls associated with excessive reliance on thinly staffed support firms or freelance engineers.

Working with Progent's Experts allows your company to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network services, smaller companies sometimes depend excessively on freelance consultants. Though individual service engineers have lower overhead than more substantial support organizations and can typically charge nominally smaller fees, they are frequently spread too thin to react quickly to critical situations. If a freelance engineer is occupied with different client, ill, on travelling, or in training, the absence of backup personnel may force your company to wait for assistance in case of an emergency. As your company expands, system downtime or difficulties with critical applications become more expensive. The money you believed you were saving on an independent consultant can evaporate quickly because of lost output. In addition, when independent consultants encounter new technologies, the lack of a big consulting team to rely on for advice requires them to learn in place while your business ends up with the costs for their continuing training.

  • Have Access to Expertise in Sophisticated Network Issues
    The majority of smaller service firms or freelance consultants who concentrate on small business network support may excel at delivering connect-the-dots fixes but don't have the experience to deal efficiently with complex IT configurations with a variety of platforms, numerous offices, VoIP implementations, remote workforces, integrated financial and operational software, data-driven web sites, and custom line-of-business software. Progent's background with worldwide companies and Progent's large staff of specialists can be valuable to your company because big-company environments are inherently complex, integration issues require thorough knowledge in numerous technical areas, and achieving an acceptable level of stability, reliability, and protection calls for enterprise-proven leading practices.

  • Create a Firm Basis for Growth
    Small companies often begin with an IT system cobbled together on a shoestring budget. Without a strong basis, a series of improvised fixes often get thrown onto of a marginal foundation. As a company evolves, reliability and scalability problems can undermine the productivity of the business. These networks require proper assessment, intelligent strategic planning, and broad-based experience to upgrade to an IT infrastructure that will act as the solid basis to handle current business requirements and support future growth.

  • Partner with Solution Consultants, Not Product Resellers
    Small companies require guidance and education to navigate through an ever more complicated array of IT alternatives available for enabling business growth and enhancing efficiency. They do not need an IT consultant or support organization that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services exclusively. This permits Progent to align consulting services with the genuine needs of clients. Mixing network consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor rather than being driven by the actual requirements of a small business.

Get in Touch with Progent
In case your Cape Coral, Florida business wants to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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