Affordable Computer Troubleshooting from Microsoft Certified Professionals for Companies in Carrollton, TX
By offering professional know-how whenever you require it, making available in-depth knowledge for key applications, offering high-value services like virtual server hosting, invoicing only for help delivered, and charging no setup or retainer fees for standard services, Progent allows your company to maximize the competitive value of your information network and minimize support expenses. Progent understands that network protection, reliability, and efficiency are as critical to small businesses as to large corporations but that smaller companies don't have the leverage to spend heavily in computer networks and in-house service staffs. Progent's basic competitive advantage is that no IT support firm can equal Progent's capability to provide the IT support expertise your company needs whenever you need it and at prices you can justify.

For mid-size and large companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house network service staff. This can save money and minimize technical risks for major projects such as software programming, business continuity preparedness, security audits, merging datacenters, or software migrations.

Progent can in addition offer access to certified experts to help your company to plan and implement a sensible cloud strategy.

Key Practice Areas Supported by Progent for Businesses in Carrollton, Texas
Progent's team of industry certified experts offers help for all facets of information technology found in companies of any size. Areas supported by Progent in Carrollton include:

Support Delivery Alternatives for Carrollton, Texas Businesses
Progent offers a selection of options for providing small and midsize companies with affordable IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support is built on the Call Center operational structure common to larger IT support groups. Progent's Contact Center Service Mechanism ensures rapid support, thorough service records, dependable follow-up, and strict cost control for an array of IT support delivery options that include remote troubleshooting, onsite help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can assist customers to analyze and repair hardware and software problems without the cost or time loss of on-premises service visits. The background of Progent's network consultants makes it possible to handle most network issues quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for new clients to accommodate urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn more information about Progent's remote network support expertise.

  • Onsite Support
    Progent offers on-site computer support for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to give small and midsize companies the best of both worlds: in-person support professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The wait time for in-person service visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details about why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Helpdesk Services are designed for all businesses and local governments who need prompt and reliable access to an online Help Desk Call Center with effective phone support, online repair capability, and enough technical strength for all needed problem escalation. Because small and midsize businesses usually are constrained by limited information technology budgets and can spare little executive attention for handling IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to make sure that business computer networks stay up and running. Read more about Progent's Helpdesk services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network protection engineering, fault tolerant network engineering, virtualization strategies, plus configuration, programming and support for small business software including financials, ERP, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects including site relocations and massive software upgrades, longer term projects like management analytics software programming and customization, relational database application programming and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange Server and MS SQL in order to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is feasible with the class of on-site data center that is achievable for most small and midsize organizations. Since Progent utilizes the same data centers that support the equipment of some of the world's largest IT organizations, Progent can save you the expense of creating and managing the systems required for world-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and revisions stay current, protection and performance is constantly monitored, and systems are consistently backed up and available for complete and prompt recovery. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the top level of dependability and expandability but that is in addition convenient for customers to transfer to another service provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit small businesses with mixed environments to benefit significantly on the costs of hardware, system support, and network administration while achieving world-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can support the multi- OS and loosely standardized environments common with small businesses, and retains control of the licenses in the customer's hands so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online consulting services to help organizations of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Carrollton, Texas Small Businesses
Progent's size, scope of information technology expertise, and familiarity with corporate IT support enable small companies to avoid the problems related to excessive dependence on small support firms or independent consultants.

Working with Progent enables your company to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network services, smaller companies often depend excessively on freelance consultants. Though individual support engineers carry lower overhead than larger IT service firms and can typically charge nominally lower fees, they are often stretched to far to react rapidly to critical situations. If a freelance engineer is occupied with another client, sick, on vacation, or in training, the absence of replacement personnel may force your company to go without assistance during an emergency. As your small business expands, system downtime or difficulties with critical applications become more expensive. The money you believed you were saving on a freelancer can evaporate fast because of lower output. In addition, when independent consultants confront unfamiliar technologies, the unavailability of a big consulting group to rely on for advice forces them to train on the job while your organization ends up footing the costs for their continuing education.

  • Have Access to Expertise in Advanced Information Technology Solutions
    The majority of smaller service organizations or independent consultants specializing in small company IT consulting are capable of providing routine solutions but lack the background to work cost-effectively with complex IT configurations with a variety of operating systems, numerous locations, Voice over IP implementations, remote workers, interconnected financial and operational software, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's large staff of experts can benefit your business because enterprise environments are by nature complicated, support issues demand thorough knowledge in many technical areas, and achieving a high level of stability, reliability, and security requires enterprise-tested leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Without a proper architecture, a series of ad hoc fixes often get piled onto of a weak structure. As a company grows, stability and expandability problems can obstruct the success of the organization. These networks need thorough assessment, smart business planning, and in-depth experience to migrate to an IT infrastructure that can provide the reliable basis to meet critical business needs and ease downstream growth.

  • Partner with Solution Finders, Not Product Vendors
    Smaller companies require guidance and insight to navigate through an ever more complex array of IT alternatives available for enabling business growth and enhancing productivity. They do not need an IT engineer or service organization that tries to sell them a product. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services exclusively. This permits Progent to align technical support with the real needs of clients. Mixing IT support and product selling can result in a conflict where the proposed solution is built around a predetermined vendor rather than being driven by the actual requirements of a customer.

Get in Touch with Progent
In case your Carrollton, Texas business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.