Low-cost Computer Help from Microsoft Certified Professionals for Businesses in Carrollton, TX
By delivering professional know-how when you need it, making available in-depth knowledge for critical applications, providing innovative services such as virtual server hosting, invoicing solely for services you receive, and charging no setup fees or retainers for standard services, Progent allows you to increase the business value of your It network and cut service expenses. Progent recognizes that network security, dependability, and performance are just as critical to small companies as to large enterprises but that small organizations don't have the leverage to invest aggressively in information technology and in-house support groups. Progent's fundamental value proposition is that no network consulting organization can equal Progent's capability to deliver the network support your company requires when you need it and at prices you can afford.

For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the skills of your internal network support group. Co-sourcing can save money and help meet schedules for major projects such as software development, disaster recovery planning, network security evaluations, merging datacenters, or software migrations.

Progent can also provide access to accredited consultants to help your company to design and execute your cloud computing strategy.

Key Practice Areas Serviced by Progent for Businesses in Carrollton, Texas
Progent offers the support of qualified consultants for all facets of business network technology deployed in small and midsize companies. Products and technologies serviced by Progent include:

Support Delivery Options for Carrollton, Texas Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing network support services is based on the Help Desk Call Center structure common to larger IT support organizations. Progent's Help Desk Service Model ensures fast response, thorough service records, reliable follow-through, and strict expense monitoring for an array of network support delivery modes that include online repairs, on-premises support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can assist customers to analyze and fix hardware and software problems without the cost or delay of travel for onsite support visits. The background of Progent's network consultants allows them to handle the majority of IT issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for first-time customers to accommodate urgent situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn more details concerning Progent's online network support services.

  • On-site Support
    Progent provides onsite computer assistance for registered customers in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service engineers to give small and midsize businesses the ideal combination: on-premises support professionals when you require them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software developers. The wait time for in-person support visits is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning how to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Helpdesk Services are designed for all businesses who need fast and reliable access to an online Contact Center with effective telephone support, remote troubleshooting tools, and enough technical strength for all needed problem escalation. Because smaller businesses usually have tight IT budgets and can spare little management attention for dealing with network support, Progent's Contact Center Services can be the most cost-effective option to ensure that small business computer networks are always up and running. Learn more details about Progent's Contact Center services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, fault tolerant it system consulting, server virtualization strategies, plus configuration, programming and training for small business software such as accounting, ERP, business analytics, CRM, and office productivity software. Progent can help with one-shot projects including site moves and major software migrations, longer term projects like management analytics software development and customization, database software programming and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Exchange and Microsoft SQL Server in order to provide small companies with higher levels of reliability, protection, and performance than is feasible with the type of internal data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same data centers that host the gear of some of the planet's largest IT organizations, Progent can save you the cost of building and maintaining the systems needed for enterprise-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and service packs remain updated, security and performance is continually monitored, and systems and data files are consistently archived and available for full and rapid restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's production servers in a setting that not only delivers the top level of availability and extensibility but that is in addition simple for clients to migrate to another service firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow small businesses with multi-vendor networks to save significantly on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class dependability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed package, can support the mixed- platform and non- standardized environments typical of small companies, and keeps ownership of the software in the client's possession so that moving to a different virtual system is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote support to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a portfolio of low-cost, set-price monthly managed services intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards such as IPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS managed cloud backup and recovery.

Why Progent Is the Smart Alternative for Carrollton, Texas Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with enterprise network consulting enable small and midsize companies to sidestep the problems associated with over dependence on small service firms or freelance engineers.

Teaming with Progent enables your small business to:

  • Prevent Excessive Dependence on Individual Consultants
    For IT support, small businesses sometimes depend heavily on freelance consultants. Although individual service providers have lower overhead than larger IT service organizations and can afford to charge nominally smaller fees, individuals are often too busy to respond quickly to critical network problems. If a freelance consultant is busy with another customer, sick, on travelling, or in training, the absence of replacement personnel may require your company to go without help during an emergency. The more your company expands, network downtime or difficulties with line-of-business programs become more expensive. The dollars you thought you were saving on a freelancer can disappear fast because of lower productivity. Also, when independent engineers encounter new technologies, the unavailability of a big engineering team to depend on for help forces them to learn on the job while your business ends up footing the bill for their ongoing training.

  • Have Access to Expertise in Sophisticated Information Technology Solutions
    Many small service organizations or freelance consultants focused on small company IT support are capable of providing connect-the-dots solutions but lack the seasoning to deal cost-effectively with complicated IT environments that have a variety of operating systems, multiple locations, Voice over IP systems, remote clients, interconnected accounting and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's experience with global enterprises and Progent's large group of specialists can be valuable to your small business because enterprise environments are characteristically complicated, integration issues demand in-depth understanding of in many technical areas, and reaching an acceptable degree of stability, reliability, and protection requires enterprise-tested best practices.

  • Build a Firm Basis for Seamless Growth
    Small businesses typically start with a network implemented on a tight budget. Lacking a carefully designed architecture, a series of band-aid repairs often get tossed on top of a weak structure. As a company evolves, stability and scalability issues can undermine the success of the organization. These environments require proper evaluation, intelligent strategic planning, and in-depth experience to upgrade to an IT environment that can provide the reliable foundation to meet current business needs and support future growth.

  • Partner with Solution Finders, Not Resellers
    Smaller businesses require direction and insight to navigate through an ever more complex maze of technology options available for enabling growth and enhancing efficiency. Businesses do not need an IT engineer or service firm that tries to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides consulting and services exclusively. This permits Progent to align technical support with the genuine interests of customers. Mixing network consulting and product selling can result in a situation where the recommended solution is based on a preselected technology rather than being driven by the actual needs of a client.

Get in Touch with Progent
If your Carrollton, Texas company needs to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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