Professional Remote Technical Support for Carrollton, Texas Computer Networks from Microsoft Certified Consultants
Small businesses have typically been ignored by major IT support firms. Some small businesses allow themselves to become overly dependent on freelance engineers or small support organizations who don't have the size or extensive skill sets to respond quickly or efficiently to network emergencies. Other small businesses turn to mass-market service providers staffed with personnel taught to offer standardized solutions to common problems but who do not have the background and versatility to handle the variety of environments and absence of standards that characterizes small business information systems.

Progent's proven methodology for delivering low-cost and successful technical support to small businesses has made Progent one of the premiere Microsoft Gold IT service organizations in the country. Progent has provided online support to businesses in every state in the United States and can dispatch onsite help in most zip codes.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house network service staff. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified experts to assist your business to plan and implement a sensible cloud computing strategy.

Key Technical Areas Supported by Progent for Business Networks in Carrollton, Texas
Progent's team of industry certified experts provides assistance for all aspects of network systems used by companies of any size. Practice areas supported by Progent in Carrollton include:

Support Delivery Alternatives for Carrollton, Texas Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's paradigm for providing network support is built on the Help Desk structure familiar to big IT organizations. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive activity documentation, dependable follow-up, and tight cost monitoring for a range of IT support delivery modes that include online troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can assist customers to troubleshoot and repair network issues without the cost or delay of in-person support calls. The background of Progent's IT consultants makes it possible to handle most IT issues quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with no startup charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's remote computer support expertise.

  • Onsite Service
    Progent offers on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service experts to give small companies the optimal solution: hands-on service technicians when you require them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The response time for on-site support calls is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more about how and why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who need fast and reliable access to an online Help Desk with effective phone assistance, online troubleshooting tools, and sufficient technical depth for full problem escalation. Since smaller companies usually are constrained by tight information technology budgets and can spare scant executive attention for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective option to ensure that business information systems stay productive. Read more concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small companies affordable availability of world-class consultants who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, high availability network design, virtual server solutions, plus integration, programming and support for business programs such as accounting, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including site relocations and massive software migrations, longer term projects like business reporting application programming and support, database software development and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent can host key applications such as Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of dependability, protection, and recoverability than is feasible with the class of in-house data center that is achievable for the majority of small and midsize businesses. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest IT organizations, Progent can save you the investment in building and maintaining the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs remain current, security and efficiency is constantly monitored, and systems and data files are consistently backed up and ready for complete and prompt restoration. Learn additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's production servers in a setting that not only provides the top degree of availability and expandability but that is in addition easy for customers to transfer to a different service provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow companies with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class reliability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered service, can handle the mixed- platform and loosely standardized environments typical of small companies, and retains ownership of the software licenses in the customer's hands so that migrating to a different virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote support services to help businesses of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight Systems Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight Systems Watch server and desktop remote monitoring and management services.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of network technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a company-wide perspective on system security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government requirements for IT information security and incident reporting.

The scope and size of Progent's consulting team offer a powerful set of advantages to clients trying to increase the productivity of their IT system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, at the front lines of IT service, executing a wide range of technical tasks for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert technical help, but also a consultant with field-tested methods for solving real-world IT problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no registration fee and asks no retainer for support services provided during regular working hours. Many support firms demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity does away with king-size bills for fast fixes. Another advantage of granular pricing is that you are not inclined to allow simple issues to fester until they grow into big problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each consultant to every customer. The practice of documenting and archiving support records allows more effective service and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Small businesses who utilize independent consultants or who maintain internal IT staffs gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Carrollton, Texas company wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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