Professional Remote Troubleshooting for Carrollton, Texas Computer Networks from World-class Consultants
Small businesses have typically been overlooked by major network support organizations. Many small businesses permit themselves to grow overly reliant on freelance consultants or small consulting organizations who lack the size or broad skill sets to react promptly or efficiently to network crises. Still other small businesses turn to mass-market support providers that employ technicians able to offer standardized fixes for ordinary problems but who do not have the background and technical scope to deal with the diversity of environments and lack of standards that characterizes small business information networks.

Progent's time-tested approach to providing low-cost and effective technical service to small businesses has made Progent among the most respected Microsoft network consulting firms in the United States. Progent has provided remote help to small businesses in every state in the country and can dispatch in-person technical support in most zip codes.

For larger companies, Progent offers co-sourcing services to reinforce the technical skills of your internal network support staff. Co-sourcing can cut costs and minimize technical risks for major projects like application development, business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can also provide the services of accredited experts to assist your business to design and execute your cloud computing strategy.

Core IT Areas Supported by Progent for Carrollton, Texas Business Networks
As a Microsoft Gold Certified Partner computer support firm with a large group of Cisco certified CCIE networking experts and Apple Computer certified consultants, Progent offers emergency troubleshooting and affordable remote consulting to Carrollton, TX businesses for a broad range of information technologies including:

Support Delivery Alternatives Available for Carrollton, Texas Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering IT support services is based on the Help Desk Call Center structure common to big IT organizations. Progent's Help Desk Call Center Service Model promotes rapid support, thorough service documentation, consistent follow-through, and tight cost monitoring for a range of network service delivery options that include online troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can assist clients to troubleshoot and fix hardware and software issues without the cost or time loss of in-person support calls. The experience of Progent's network consultants allows them to resolve most IT problems rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration procedure for new customers to address emergency situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional details concerning Progent's online computer support services.

  • On-site Support
    Progent provides onsite technical support for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize companies the optimal solution: onsite service technicians when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more details concerning how and why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for all companies who require prompt and reliable access to a professional Contact Center with effective telephone assistance, online troubleshooting capability, and enough technical strength for all needed escalation. Because small and midsize companies typically are constrained by limited IT funds and can provide scant management bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to ensure that small business information systems are always productive. Read more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly access to world-class consultants who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system engineering, virtualization strategies, plus integration, programming and training for business programs including financials, ERP, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects including office relocations and massive software upgrades, extended initiatives such as business reporting software development and support, database application development and DBA services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange and Microsoft SQL Server in order to provide small companies with greater degrees of dependability, security, and performance than is possible with the class of internal data center that is realistically affordable for the majority of small and midsize businesses. Since Progent utilizes the same facilities that support the gear of many of the planet's largest information technology companies, Progent can eliminate the expense of creating and managing the infrastructure required for world-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also see to it that patches and service packs stay updated, protection and performance is constantly monitored, and systems are regularly archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small company's servers in an environment that not only delivers the highest degree of availability and expandability but that is also convenient for customers to transfer to a different support firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow small businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can handle the mixed- OS and loosely standardized networks typical of smaller companies, and retains control of the software in the customer's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote consulting to help businesses of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize physical resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a business-wide perspective on system security and can help with complex security projects like SIEM solutions to help enterprises comply with industry standards and statutory mandates for network data security and reporting.

The scope and depth of Progent's consulting staff bring a unique set of benefits to organizations trying to increase the productivity of their information network within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, at the forefront of IT support, executing a wide range of technical projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not just world-class IT skills, but also a consultant with proven approaches for repairing real-world network problems quickly. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for phone service and on-premises help per minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no sign-up charge and asks no retainer for support services provided during regular business hours. Many service organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major invoices for fast fixes. An additional benefit of by-the-minute invoicing is that customers will be less tempted to allow simple issues to fester until they grow into big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by every staff member to each client. The discipline of detailing and organizing support activity allows more effective support and avoids a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Small businesses who utilize freelance service providers or who employ internal support personnel gain when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and efficient. Find out more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Carrollton, Texas company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Assistance
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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