Carrollton, TX Remote Help from Certified Computer Network Troubleshooting Professionals
Progent's network technical support services can provide your Carrollton, TX company cost-effective and consistent access to enterprise-class information technology experts. By delivering IT support service when you require it, offering specialized knowledge for mission-critical applications, offering value-added services such as 24x7 network monitoring, and billing only for support you receive, Progent offers your Carrollton, Texas business an economical option for maximizing the productivity of small-scale business information systems. If you run a local system, connect to cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations and local governments to build and support a robust and secure IT network and to have quick access to the skilled consulting typically available only to enterprises who are able to afford a sizeable in-house IT organization.

For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your internal network support group. This can reduce expenses and minimize technical risks for major projects like software programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to certified experts to help your business to plan and implement a sensible cloud strategy.

Key Practice Areas Supported by Progent for Business Networks in Carrollton, Texas
Progent provides the support of certified consultants for all aspects of network technology found in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Carrollton, Texas Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for providing computer support services is built on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Help Desk Support Mechanism ensures fast support, comprehensive activity documentation, dependable follow-through, and tight expense control across an array of IT support delivery modes that include remote repairs, onsite support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix network problems without the cost or time loss of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve the majority of network problems quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based signup process for first-time clients to address emergency situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out additional details concerning Progent's remote network support expertise.

  • On-site Service
    Progent provides on-site computer support for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support experts to give small and midsize companies the best of both worlds: on-premises support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The wait time for in-person service visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning how to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Services are designed for small and midsize companies who need fast and dependable access to a professional Helpdesk with effective telephone support, online repair tools, and enough technical strength for all needed problem escalation. Since small and midsize companies typically are constrained by limited information technology funds and can spare scant management attention for dealing with network support, Progent's Contact Center Services can be the most cost-effective way to make sure that small business information systems are always productive. Learn more concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network security engineering, non-stop network design, virtual server solutions, plus integration, customization and training for business software such as financials, operations, reporting, CRM, and productivity suites. Progent can help with short-term projects including office relocations and major system upgrades, longer term initiatives such as management analytics software development and customization, database software programming and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host vital business applications such as Exchange Server and SQL Server in order to provide small companies with higher levels of availability, security, and recoverability than is possible with the type of internal data center that is realistically affordable for the majority of small companies. Since Progent utilizes the same facilities that support the equipment of many of the world's biggest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs remain current, protection and efficiency is constantly monitored, and systems and data files are regularly archived and ready for full and prompt recovery. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also simple for customers to transfer to a different service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow companies with multi-vendor environments to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can support the mixed- OS and non- standardized networks typical of small businesses, and keeps ownership of the software in the customer's hands so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced online consulting services to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Carrollton, Texas Small Businesses
Progent's staff size, breadth of technical skill, and experience with enterprise network support enable small companies to sidestep the pitfalls related to over dependence on small service firms or independent consultants.

Working with Progent enables your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network support, smaller companies often depend heavily on independent consultants. Though individual support providers have lower expenses than larger support firms and can afford to charge nominally lower rates, freelancers are occasionally stretched to far to react quickly to critical problems. If a freelance engineer is busy with different customer, ill, on travelling, or in training, the absence of backup personnel may force your business to go without assistance in case of a crisis. The more your company expands, system unavailability or difficulties with line-of-business applications become more costly. The money you believed you were saving on a freelancer can be eaten up fast because of lower output. In addition, when freelance engineers encounter new technologies, the lack of a large consulting group to fall back on for advice forces them to learn in place while your company winds up with the bill for their ongoing education.

  • Gain Access to Experts in Advanced Network Issues
    Many small support organizations or freelance consultants specializing in small business IT consulting are capable of delivering connect-the-dots solutions but lack the experience to deal efficiently with complex network configurations that have mixed operating systems, numerous offices, VoIP systems, remote workers, integrated accounting and analytical software, data-driven web sites, and specialized business software. Progent's experience with worldwide companies and Progent's large staff of experts can be valuable to your business because enterprise environments are inherently complicated, integration issues demand thorough understanding of in numerous technical disciplines, and reaching a high degree of stability, availability, and security calls for enterprise-tested best practices.

  • Build a Firm Basis for Growth
    Small businesses often start with an IT system implemented on a tight budget. Lacking a proper architecture, a series of band-aid repairs commonly get thrown on top of a tenuous foundation. As a company grows, reliability and scalability issues can undermine the success of the business. Such environments require proper assessment, intelligent strategic analysis, and in-depth expertise to migrate to an IT environment that will act as the solid foundation to handle current business requirements and ease future expansion.

  • Work with Solution Providers, Not Resellers
    Smaller companies need direction and insight to navigate through an increasingly complex array of technology alternatives available for accelerating growth and improving efficiency. They do not need an IT engineer or support firm that attempts to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent offers services only. This allows Progent to align consulting support services with the genuine interests of clients. Combining network support and product reselling can result in a situation where the recommended solution is based on a predetermined technology instead of being based on the actual requirements of a client.

How to Contact Progent
In case your Carrollton, Texas company needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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