Fast, Low-cost Online Network Help for Cary, North Carolina Small Businesses
For over twenty years, Progent has focused on providing world-quality network support services to clients who have small-company IT budgets. Progent has developed a powerful service solution that features a cost-effective, tightly connected virtual office network, custom remote troubleshooting tools, a large team of engineers certified in a broad array of IT practice areas, a Help Desk service model that promotes responsiveness and ensures follow-up, a worldwide team of on-line troubleshooting professionals, on-site support dispatching for the majority of most zip codes in the United States, and a corporate culture focused on fixing network issues in the shortest time and at the least cost to clients.

For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the skills of your internal IT support staff. Co-sourcing can save money and help meet schedules for big projects such as software design and development, disaster recovery planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified consultants to assist your business to design and implement a sensible cloud computing strategy.

Main Practice Areas Supported by Progent's Consultants for Companies in Cary, North Carolina
Progent's national team of industry certified support professionals offers support for all aspects of network systems deployed by organizations of all sizes. Technologies supported by Progent in Cary include:

Support Delivery Options for Cary, North Carolina Companies
Progent has a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Contact Center Support Mechanism promotes fast response, thorough activity records, consistent follow-through, and tight cost control for an array of network service delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can assist customers to analyze and repair network issues without the expense or time loss of on-premises service calls. The experience of Progent's network consultants makes it possible to resolve most IT problems quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new customers to accommodate emergency network problems and Progent charges per minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn more details about Progent's online network support expertise.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online support engineers to give small and midsize businesses the optimal solution: hands-on service professionals when you need them as well as the on-line help of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for on-site service visits is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Helpdesk Services are designed for all businesses and local governments who require prompt and reliable support from an online Help Desk Call Center with efficient phone assistance, online troubleshooting tools, and sufficient technical depth for full escalation. Because small and midsize businesses usually have tight IT budgets and can spare little executive bandwidth for handling IT support, Progent's Contact Center Outsourcing Services could be the most efficient way to make sure that business computer networks stay up and running. Read more about Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly access to world-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system consulting, virtual server strategies, plus configuration, programming and support for business programs including financials, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects including site moves and massive software upgrades, longer term projects such as management analytics application programming and support, relational database application programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system management, or urgent services like data restoration and virus removal.

  • Application Hosting
    Progent can host critical business applications like Exchange Server and SQL Server in order to provide small companies with higher levels of availability, security, and recoverability than is feasible with the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same data centers that support the equipment of some of the world's biggest IT organizations, Progent can eliminate the investment in building and managing the infrastructure needed for world-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs stay current, security and performance is continually monitored, and systems and data files are consistently backed up and available for full and rapid restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is in addition easy for clients to transfer to another service provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow small businesses with mixed networks to benefit significantly on the costs of capital equipment, system support, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered service, can support the mixed- OS and non- standardized networks common with smaller businesses, and keeps ownership of the software in the client's hands so that moving to a new virtualized host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote support to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize local resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Cary, North Carolina Businesses
Progent's staff size, breadth of technical skill, and experience with enterprise network consulting allow small businesses to avoid the problems associated with excessive dependence on thinly staffed service firms or freelance engineers.

Teaming with Progent allows your business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For IT services, smaller businesses sometimes rely heavily on independent engineers. Though freelance service providers have lower expenses than larger support firms and can afford to charge nominally smaller fees, they are often too overworked to react quickly to critical situations. If a freelance engineer is busy with another client, ill, on vacation, or in class, the absence of backup personnel may force your company to wait for assistance in case of a crisis. The more your small business grows, system unavailability or difficulties with line-of-business applications become more expensive. The dollars you thought you were conserving on an independent consultant can disappear fast because of lower output. Also, when independent engineers confront unfamiliar problems, the lack of a large consulting group to depend on for help forces them to train on the job while your company ends up with the bill for their ongoing training.

  • Gain Access to Certified Professionals in Sophisticated IT Issues
    The majority of smaller support organizations or independent engineers who concentrate on small company IT support may excel at delivering routine solutions but don't have the experience to work efficiently with complicated IT infrastructures that have a variety of platforms, many offices, Voice over IP implementations, remote clients, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's large staff of experts can be valuable to your business because big-company environments are inherently complicated, integration problems demand thorough understanding of in numerous technical areas, and achieving an acceptable level of stability, availability, and security calls for industry-proven best practices.

  • Create a Firm Foundation for Growth
    Small companies often begin with an IT system implemented on a tight budget. Lacking a solid architecture, a series of band-aid repairs often get piled on top of a weak foundation. As a business evolves, reliability and expandability problems can undermine the success of the organization. These networks require proper assessment, smart strategic analysis, and broad-based experience to migrate to a network infrastructure that will act as the solid foundation to handle critical business requirements and support downstream growth.

  • Team with Solution Consultants, Not Product Vendors
    Smaller companies need direction and education to work through an ever more complex array of technology options available for enabling business growth and enhancing productivity. Businesses do not need a network consultant or support firm that attempts to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services exclusively. This allows Progent to align technical support with the genuine needs of customers. Combining IT support and product selling can lead to a conflict where the recommended solution is built around a preselected vendor instead of being driven by the actual needs of a customer.

Get in Touch with Progent
If your Cary, North Carolina company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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