Low-cost Network Troubleshooting from Microsoft and Cisco Qualified Professionals for Companies in Cary, NC
By offering world-class know-how whenever you need it, making available in-depth expertise for critical applications, providing innovative services such as virtual data center hosting, invoicing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent allows your company to maximize the business value of your It system and minimize support costs. Progent appreciates that information system security, reliability, and performance are just as critical to small businesses as to major corporations but that small companies don't have the leverage to spend heavily in computer networks and internal service groups. Progent's fundamental competitive advantage is that no IT support organization can match Progent's ability to provide the network support expertise your business requires whenever you require it and at a cost you can justify.

For mid-size and large companies, Progent offers co-sourcing support to add to the technical skills of your in-house IT service group. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software design and development, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to help your company to design and execute a sensible cloud strategy.

Primary Practice Areas Serviced by Progent for Cary, North Carolina Office Networks
A Microsoft Certified Gold Partner IT service company that maintains a large group of Cisco CCIE network consultants and Apple Computer accredited engineers, Progent offers urgent assistance and low-cost online consulting to Cary, NC small businesses for a wide range of information technologies such as:

Support Delivery Options for Cary, North Carolina Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering network support services is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Helpdesk Service Mechanism ensures fast response, comprehensive service documentation, consistent follow-up, and strict cost control for an array of IT service delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can assist customers to analyze and fix hardware and software issues without the expense or time loss of on-premises support visits. The background of Progent's network consultants makes it possible to resolve most network problems quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to address emergency situations and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's online network troubleshooting services.

  • On-site Support
    Progent offers onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's online service engineers to deliver small and midsize companies the ideal combination: in-person support technicians when you need them plus the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The response time for on-site service calls is usually less than one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more details about why to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for all companies who require prompt and dependable access to an online Help Desk Call Center with effective telephone assistance, remote troubleshooting tools, and enough technical depth for full escalation. Because small and midsize businesses typically have limited information technology budgets and can spare scant executive attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective way to ensure that business information networks stay productive. Learn more details concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security engineering, fault tolerant it system design, virtual server strategies, plus integration, programming and support for business applications such as financials, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as site moves and major software upgrades, extended initiatives like business reporting application programming and customization, database application programming and administration support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Microsoft Exchange Server and SQL Server to provide small businesses with greater degrees of dependability, security, and performance than is feasible with the type of in-house data center that is achievable for most small businesses. Since Progent uses the same facilities that support the equipment of some of the world's largest IT companies, Progent can eliminate the expense of building and managing the systems required for enterprise-class cooling, power failover, and redundant Internet access. For managed applications, Progent can also ensure that patches and service packs stay current, protection and performance is continually tracked, and systems are consistently archived and available for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the top degree of dependability and scalability but that is also convenient for clients to transfer to a different service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit businesses with mixed environments to save significantly on the expense of capital equipment, system maintenance, and IT management while getting world-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered solution, can handle the mixed- platform and loosely standardized networks common with smaller businesses, and retains ownership of the software licenses in the client's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and debug their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Why Progent Offers the Right Choice for Cary, North Carolina Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate network consulting allow small and midsize businesses to avoid the problems associated with excessive reliance on thinly staffed support firms or individual engineers.

Teaming with Progent enables your small business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network support, small businesses often depend excessively on independent consultants. Though freelance support providers carry lower expenses than more substantial support firms and can afford to charge nominally lower fees, they are occasionally too busy to react quickly to urgent situations. If a freelance engineer is busy with another client, ill, on travelling, or in class, the absence of replacement personnel may force your company to wait for assistance during a crisis. As your company grows, network downtime or problems with critical programs get more expensive. The money you believed you were saving on a freelancer can disappear fast due to lower output. In addition, when independent engineers confront unfamiliar technologies, the unavailability of a large consulting group to fall back on for advice forces them to train with the meter running while your company ends up footing the bill for their continuing education.

  • Gain Access to Experts in Sophisticated Information Technology Issues
    Many smaller support firms or independent consultants focused on small company network support may excel at delivering routine fixes but don't have the background to deal efficiently with complex IT environments with mixed operating systems, numerous offices, VoIP implementations, remote clients, interconnected accounting and operational applications, data-driven web sites, and custom business software. Progent's experience with global enterprises and Progent's large group of specialists can benefit your company because big-company environments are by nature complex, integration issues require thorough understanding of in many technical areas, and achieving a high level of robustness, reliability, and security calls for industry-proven best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a shoestring budget. Lacking a proper basis, a series of ad hoc repairs commonly get thrown on top of a weak foundation. As a company grows, reliability and scalability issues can undermine the success of the business. These networks need thorough assessment, smart strategic planning, and broad-based experience to upgrade to a network infrastructure that will act as the solid foundation to meet current business needs and ease downstream growth.

  • Team with Solution Finders, Not Product Resellers
    Small businesses need guidance and education to work through an ever more complicated array of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer or service firm that attempts to sell them products. Progent avoids conflicted motives by not reselling any products. Progent provides services only. This permits Progent to match technical support with the genuine needs of customers. Mixing IT support and product reselling can lead to a situation where the proposed solution is based on a predetermined vendor instead of being driven by the true requirements of a small business.

How to Contact Progent
In case your Cary, North Carolina business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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