Quick, Affordable Remote Network Support for Cary, North Carolina Small Businesses
For more than twenty years, Progent has specialized in providing enterprise-class network support to customers with small-business IT budgets. Progent has built a unique service solution that features a cost-effective, tightly connected virtual office infrastructure, sophisticated remote troubleshooting tools, a large team of engineers certified in a wide array of IT disciplines, a Help Desk Call Center service structure that maximizes efficiency and guarantees follow-through, a global group of on-line troubleshooting professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to resolving technical problems in the least time and at the least cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing services to add to the technical skills of your internal IT service staff. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as software programming, disaster recovery planning and testing, network security audits, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to assist your business to plan and implement a sensible cloud strategy.

Key Practice Areas Supported by Progent for Cary, North Carolina Businesses
As a Microsoft-certified Partner IT service company with a large group of Cisco qualified CCIE networking experts and Apple Computer certified consultants, Progent offers emergency troubleshooting and affordable online consulting to Cary, NC businesses for a broad array of computer technologies such as:

Service Delivery Alternatives for Cary, North Carolina Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for providing computer support is built on the Call Center structure familiar to big IT support organizations. Progent's Helpdesk Support Model promotes rapid support, thorough activity documentation, consistent follow-through, and tight expense monitoring for a range of network service delivery options that include online troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of in-person support visits. The experience of Progent's network consultants allows them to handle the majority of network problems rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address emergency situations and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's remote computer support expertise.

  • On-site Support
    Progent offers onsite technical assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote service experts to deliver small businesses the optimal solution: on-premises service technicians when you need them as well as the on-line help of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The response time for in-person service visits is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Find out more concerning how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Contact Center Services are intended for all businesses and local governments who need prompt and reliable support from a professional Help Desk with effective telephone assistance, online troubleshooting tools, and sufficient technical depth for all needed problem escalation. Because small and midsize companies usually are constrained by limited IT funds and can spare little executive bandwidth for dealing with network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that business computer systems are always productive. Learn more concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can provide help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection engineering, non-stop network engineering, virtual server solutions, plus integration, programming and training for business applications including accounting, ERP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as site moves and major software upgrades, longer term projects like management information application development and customization, relational database software programming and administration services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for key applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with greater degrees of dependability, protection, and recoverability than is possible with the class of on-site data center that is practical for the majority of small businesses. Because Progent utilizes the same data centers that host the gear of some of the world's largest information technology companies, Progent can eliminate the expense of creating and maintaining the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is continually monitored, and systems are regularly backed up and ready for full and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's production servers in a setting that not only provides the top level of dependability and extensibility but that is in addition simple for customers to transfer to another service provider or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that permit companies with mixed networks to save dramatically on the costs of capital equipment, infrastructure support, and network administration while achieving enterprise-class availability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can handle the mixed- OS and non- standardized environments typical of small companies, and keeps ownership of the software licenses in the client's possession so that moving to a different virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online support to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex collection of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of system protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory requirements for IT data protection and reporting.

The scope and size of Progent's engineering staff bring a powerful set of benefits to companies wishing to increase the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the front lines of network service, executing a wide variety of technical tasks for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for fixing real-world network problems rapidly. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to charge for online support and on-premises help by the minute. As a result, you owe just for received support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services provided during normal working hours. Many service firms impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with big invoices for fast solutions. Another advantage of by-the-minute invoicing is that clients will not be tempted to permit minor issues to stay unaddressed until they become big problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation given by each staff member to each client. The practice of detailing and organizing service activity results in more effective support and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Small businesses who work with independent consultants or who employ internal support staffs gain when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Cary, North Carolina company wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Support
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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