Quick, Low-cost Online Network Troubleshooting for Cary, North Carolina Small Businesses
For more than two decades, Progent has focused on delivering world-quality IT support to clients who have small-company IT budgets. Progent has developed a powerful support solution that features a streamlined, seamless virtual office infrastructure, custom remote repair technology, a large pool of engineers accredited in a broad range of IT disciplines, a Help Desk service model that maximizes efficiency and guarantees follow-up, a worldwide team of remote service professionals, in-person support options for the majority of most zip codes in the United States, and a company ethos focused on fixing network issues in the shortest time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the technical skills of your internal IT support team. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited consultants to assist your business to plan and implement your cloud strategy.

Primary Products and Technologies Serviced by Progent for Businesses in Cary, North Carolina
Progent's nationwide team of industry certified experts provides support for virtually all facets of network systems deployed by companies of any size. Technologies supported by Progent in Cary include:

Support Delivery Options for Cary, North Carolina Businesses
Progent offers a selection of alternatives for providing small companies and local governments with affordable IT services for technical support, system architecture, hosting, and network management outsourcing. Progent's model for providing network support services is built on the Call Center structure common to larger IT support organizations. Progent's Help Desk Support Mechanism ensures rapid response, thorough activity documentation, consistent follow-through, and tight expense control across a range of IT support delivery alternatives that include online repairs, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software issues without the cost or time loss of in-person service visits. The experience of Progent's network engineers makes it possible to handle most network problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new clients to accommodate urgent situations and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn additional information about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online service engineers to give small businesses the best of both worlds: onsite support technicians when you require them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The response time for in-person support calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more about how and why to register for Progent's onsite network service.

  • Help Desk
    Progent's Helpdesk Services are designed for small and midsize businesses who require fast and reliable support from a professional Help Desk Call Center with efficient phone support, remote troubleshooting tools, and enough technical strength for all needed problem escalation. Because small and midsize businesses typically have tight IT budgets and can provide scant management bandwidth for dealing with IT support, Progent's Contact Center Outsourcing Services could be the most cost-effective option to ensure that small business information systems are always productive. Learn more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network security consulting, high availability network design, virtual server strategies, plus configuration, customization and support for business applications including financials, operations, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects including office moves and major software migrations, extended projects like business information software development and customization, relational database application development and administration support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or urgent services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host critical business applications like Exchange Server and SQL Server in order to provide small businesses with higher degrees of availability, security, and recoverability than is feasible using the type of in-house data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that host the gear of some of the world's biggest IT companies, Progent can eliminate the cost of building and managing the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and service packs stay current, security and efficiency is continually monitored, and systems are regularly archived and available for full and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize company's servers in a setting that not only delivers the highest level of dependability and extensibility but that is in addition easy for customers to migrate to another support firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while getting world-class reliability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can support the multi- platform and loosely standardized networks typical of smaller companies, and retains control of the software licenses in the customer's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online consulting to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability to stop or recover quickly from a ransomware attack. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Cary, North Carolina Small Businesses
Progent's size, scope of technical expertise, and experience with enterprise IT support enable small and midsize businesses to avoid the pitfalls associated with over dependence on small service firms or freelance engineers.

Teaming with Progent's Experts enables your business to:

  • Prevent Over Dependence on Individual Consultants
    For network support, smaller companies sometimes rely heavily on independent engineers. Though freelance support providers have lower overhead than larger support firms and can typically bill nominally lower fees, they are often stretched to far to respond rapidly to critical situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the absence of replacement staff may require your company to wait for help in case of a crisis. As your small business grows, system downtime or difficulties with line-of-business programs become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lower output. Also, when independent consultants confront new problems, the unavailability of a big engineering team to fall back on for assistance forces them to train on the job while your business winds up footing the costs for their ongoing education.

  • Gain Access to Expertise in Sophisticated IT Solutions
    Many smaller service organizations or freelance consultants focused on small business IT consulting are capable of delivering routine solutions but lack the seasoning to work efficiently with complex IT configurations with a variety of operating systems, numerous offices, Voice over IP implementations, mobile workforces, integrated financial and operational software, data-driven web sites, and custom line-of-business software. Progent's background with worldwide companies and Progent's extensive team of specialists can be valuable to your business because big-company environments are by nature complex, support problems require thorough understanding of in many technical disciplines, and reaching a high level of robustness, reliability, and protection requires industry-tested leading practices.

  • Build a Firm Basis for Seamless Growth
    Small companies typically start with an IT system cobbled together on a shoestring budget. Lacking a solid basis, a sequence of ad hoc fixes often get tossed on top of a marginal structure. As a company grows, reliability and scalability problems can undermine the success of the organization. Such environments require thorough assessment, intelligent strategic analysis, and broad-based experience to upgrade to a network environment that will act as the solid basis to meet current business needs and ease downstream expansion.

  • Team with Solution Consultants, Not Resellers
    Small companies need direction and insight to work through an increasingly complex array of IT alternatives offered for accelerating growth and enhancing productivity. They do not need an IT consultant or service organization that attempts to sell them products. Progent avoids conflicted motives by not reselling any products. Progent sells services only. This permits Progent to align technical support with the genuine needs of customers. Mixing network consulting and product selling can lead to a situation where the recommended solution is based on a preselected vendor rather than being driven by the true requirements of a client.

How to Contact Progent
If your Cary, North Carolina business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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