Immediate, Affordable Online Network Assistance for Cary, North Carolina Small Businesses
For more than two decades, Progent has focused on delivering world-class computer support to clients who have small-business IT budgets. Progent has built a powerful service solution that features a low-overhead, tightly connected virtual office network, sophisticated remote repair technology, a substantial team of engineers certified in a wide range of IT practice areas, a Help Desk service structure that promotes responsiveness and guarantees follow-through, a worldwide team of on-line service experts, on-site service options for the majority of most zip codes in the U.S., and a company culture focused on solving technical issues in the least time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house network support team. This can save money and help meet schedules for major IT initiatives like application design and development, business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of accredited experts to help your company to design and execute a sensible cloud strategy.

Key IT Areas Serviced by Progent for Office Networks in Cary, North Carolina
Progent's group of certified consultants offers support for virtually all facets of network systems deployed by businesses of any size. Practice areas served by Progent in and around Cary include:

Support Delivery Options for Cary, North Carolina Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for providing network support services is built on the Call Center structure common to larger IT organizations. Progent's Help Desk Support Model ensures fast support, comprehensive service documentation, consistent follow-through, and strict expense control for an array of IT service delivery options that include remote repairs, on-premises support, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software issues without the cost or delay of on-premises service visits. The experience of Progent's IT engineers allows them to resolve most network issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for new customers to address urgent network problems and Progent charges by the minute with zero startup charges or minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional details about Progent's online network troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer support for registered clients in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online support experts to deliver small companies the optimal solution: on-premises support professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The response time for in-person support visits is usually under one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more concerning how and why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who need prompt and reliable support from an online Helpdesk with effective telephone assistance, online troubleshooting tools, and enough technical depth for full problem escalation. Since smaller companies usually are constrained by limited IT funds and can provide little management bandwidth for handling network support, Progent's Helpdesk Services could be the most efficient option to ensure that small business information systems are always up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to enterprise-class IT professionals who can provide assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, non-stop network consulting, virtual server strategies, plus integration, customization and support for small business applications including financials, ERP, reporting, sales automation, and office productivity suites. Progent can help with one-shot projects including office relocations and major system upgrades, longer term initiatives like management information software development and customization, relational database software programming and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host key applications like Exchange and MS SQL in order to provide small and midsize businesses with higher levels of dependability, security, and performance than is feasible with the class of in-house data center that is realistically affordable for the majority of small organizations. Since Progent uses the same facilities that host the equipment of some of the world's largest IT organizations, Progent can eliminate the cost of creating and maintaining the systems needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, protection and performance is continually tracked, and systems are consistently archived and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's servers in a setting that not only delivers the highest degree of availability and expandability but that is in addition convenient for clients to transfer to another support provider or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that allow companies with mixed networks to benefit significantly on the costs of hardware, system maintenance, and IT administration while getting world-class availability and an unprecedented level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can support the multi- OS and non- standardized environments typical of small businesses, and keeps control of the software in the customer's possession so that moving to a new virtualized system is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online support services to help businesses of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability either to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Cary, North Carolina Small Businesses
Progent's size, scope of technical skill, and familiarity with corporate network support allow small and midsize businesses to sidestep the pitfalls associated with over dependence on thinly staffed support organizations or individual consultants.

Working with Progent's Experts enables your company to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network services, smaller companies often depend excessively on independent consultants. Although freelance service providers have lower overhead than larger IT service organizations and can typically charge nominally smaller fees, freelancers are occasionally unable to react rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on travelling, or in class, the absence of backup personnel may force your company to wait for assistance in case of an emergency. As your company grows, system unavailability or difficulties with critical programs become more expensive. The dollars you thought you were conserving on an independent consultant can disappear quickly because of lost productivity. Also, when independent consultants encounter new technologies, the lack of a big engineering group to count on for assistance requires them to train on the job while your company ends up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Sophisticated Information Technology Issues
    Many small support firms or freelance consultants specializing in small business network consulting may excel at providing routine fixes but lack the experience to work efficiently with complex network environments with mixed operating systems, numerous sites, VoIP systems, remote workers, interconnected accounting and analytical applications, eCommerce, and specialized line-of-business software. Progent's experience with global enterprises and Progent's large group of experts can benefit your business because big-company environments are inherently complicated, integration problems demand thorough knowledge in many technical disciplines, and achieving an acceptable level of stability, availability, and protection calls for enterprise-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often start with a network cobbled together on a shoestring budget. Lacking a carefully designed basis, a series of band-aid fixes often get tossed onto of a tenuous foundation. As a company evolves, reliability and expandability issues can undermine the productivity of the organization. Such environments need thorough evaluation, intelligent business planning, and broad-based expertise to upgrade to an IT environment that will act as the reliable basis to handle current business needs and support future growth.

  • Work with Solution Providers, Not Product Resellers
    Small companies need guidance and insight to navigate through an increasingly complicated maze of IT alternatives offered for enabling growth and improving productivity. Businesses do not need a network consultant or service firm that attempts to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to align consulting support with the genuine interests of customers. Combining network support and product selling can lead to a conflict where the proposed solution is based on a preselected vendor rather than being based on the true requirements of a client.

Contact Progent
In case your Cary, North Carolina company needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Online Network Support
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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