Affordable Computer Help from Microsoft Qualified Professionals for Businesses in Cary, NC
By delivering world-class know-how whenever you need it, making available specialized knowledge for critical business applications, offering high-value services like virtual data center hosting, billing solely for help you receive, and charging no sign-up fees or retainers for standard services, Progent enables you to increase the competitive value of your It network and reduce support expenses. Progent recognizes that network protection, reliability, and performance are as critical to small companies as to large enterprises but that small companies don't have the economy of scale to spend heavily in information technology and in-house service groups. Progent's fundamental value proposition is that no network consulting organization can equal Progent's capability to provide the IT support expertise your business needs when you require it and at prices you can afford.

For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the technical skills of your internal IT support staff. This can cut costs and help meet schedules for big IT initiatives such as application design and development, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your business to design and implement a sensible cloud computing strategy.

Main Products and Technologies Serviced by Progent for Cary, North Carolina Business Networks
As a Microsoft Gold Certified Partner IT service firm with a world-class group of Cisco CCIE networking consultants and Apple certified engineers, Progent provides emergency troubleshooting and affordable remote consulting to Cary, NC businesses for a wide array of information technologies including:

Support Delivery Alternatives Available for Cary, North Carolina Businesses
Progent has a variety of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing computer support is built on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, comprehensive service records, consistent follow-through, and strict expense monitoring across an array of IT service delivery options that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help customers to analyze and repair hardware and software issues without the expense or time loss of on-premises service visits. The background of Progent's network engineers allows them to handle the majority of IT problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration process for first-time clients to address urgent network problems and Progent charges per minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's online network support services.

  • On-site Support
    Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to give small and midsize businesses the ideal combination: on-premises service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The wait time for on-site service visits is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Find out more details about why to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for all companies who need fast and dependable access to an online Contact Center with efficient phone support, remote troubleshooting capability, and sufficient technical depth for full problem escalation. Because small and midsize companies usually are constrained by limited information technology funds and can spare little executive bandwidth for handling IT support, Progent's Help Desk Call Center Services could be the most efficient way to ensure that business computer systems stay productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to world-class consultants who can deliver assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection consulting, high availability network consulting, virtual server strategies, plus integration, programming and support for small business programs including accounting, operations, management reporting, sales automation, and office productivity software. Progent can help with short-term projects including office relocations and massive system migrations, longer term projects such as management information software development and support, database application programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or urgent services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange and Microsoft SQL Server to provide small and midsize businesses with greater levels of dependability, protection, and performance than is feasible with the type of internal data center that is achievable for the majority of small businesses. Since Progent uses the same data centers that host the gear of many of the world's largest information technology organizations, Progent can save you the investment in creating and managing the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and revisions remain current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and ready for complete and rapid restoration. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for all of a small company's production servers in a setting that not only provides the top degree of availability and scalability but that is also convenient for clients to transfer to another service provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow small businesses with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure support, and IT management while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed service, can support the multi- platform and non- standardized networks typical of small businesses, and retains control of the software in the customer's possession so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote consulting support to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize local resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a selection of affordable, fixed-price monthly services designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight Systems Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Why Progent Offers the Right Alternative for Cary, North Carolina Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate network consulting enable small companies to avoid the problems associated with excessive reliance on thinly staffed service firms or independent engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT support, smaller businesses often rely heavily on freelance engineers. Although individual support engineers carry lower expenses than larger IT service organizations and can afford to charge apparently lower fees, they are frequently spread too thin to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of backup personnel may require your business to wait for help during a crisis. The more your company expands, system downtime or difficulties with critical applications become more costly. The dollars you thought you were saving on a freelancer can disappear fast due to lower output. Also, when freelance engineers encounter new problems, the lack of a large consulting team to fall back on for assistance forces them to train with the meter running while your business ends up with the bill for their continuing education.

  • Gain Access to Expertise in Advanced Network Solutions
    Many small service organizations or independent engineers who concentrate on small company network consulting may excel at delivering connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complicated IT environments that have a variety of operating systems, many sites, VoIP systems, mobile workers, integrated accounting and operational software, data-driven web sites, and specialized business software. Progent's background with global enterprises and Progent's large team of specialists can benefit your business because big-company environments are characteristically complicated, support problems require thorough knowledge in numerous technical areas, and achieving an acceptable level of stability, reliability, and protection requires enterprise-tested leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a solid basis, a sequence of improvised fixes commonly get piled on top of a weak structure. As a business grows, reliability and scalability issues can obstruct the productivity of the business. These networks need thorough evaluation, smart strategic planning, and in-depth expertise to migrate to a network environment that can act as the reliable basis to meet critical business needs and ease downstream expansion.

  • Work with Solution Finders, Not Resellers
    Smaller companies require direction and education to navigate through an ever more complex maze of IT alternatives offered for accelerating business growth and enhancing efficiency. They do not need a network consultant or service organization that attempts to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides consulting and services exclusively. This allows Progent to match technical support with the genuine interests of customers. Mixing network consulting and product selling can lead to a situation where the proposed solution is based on a predetermined technology rather than being based on the true needs of a small business.

Contact Progent
In case your Cary, North Carolina company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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