Fast, Affordable Remote Computer Network Support for Cary, North Carolina Small Businesses
For more than two decades, Progent has focused on providing enterprise-quality computer support services to customers who have small-business IT budgets. Progent has developed a powerful service solution that features a cost-effective, tightly connected virtual office network, custom online repair tools, a substantial pool of engineers certified in a broad range of IT practice areas, a Help Desk operational model that promotes responsiveness and guarantees follow-through, a worldwide team of remote troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on resolving technical problems in the shortest time and at the lowest cost to customers.

For larger businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house IT support group. This can reduce expenses and help meet schedules for major projects such as application design and development, business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to certified consultants to help your company to design and execute a sensible cloud strategy.

Key Technical Areas Supported by Progent for Businesses in Cary, North Carolina
Progent's team of industry certified support professionals provides support for virtually all aspects of network systems deployed by companies of all sizes. Technologies supported by Progent in and around Cary include:

Support Delivery Alternatives Available for Cary, North Carolina Companies
Progent offers a variety of options for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for providing network support is built on the Help Desk structure familiar to big IT groups. Progent's Contact Center Support Model ensures fast support, thorough activity documentation, reliable follow-up, and tight expense monitoring for an array of IT service delivery options that include online troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and fix network problems without the cost or delay of on-premises support calls. The experience of Progent's IT consultants makes it possible to resolve most network issues rapidly. For the toughest issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for new customers to accommodate urgent situations and Progent charges by the minute with no startup fees or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn additional details about Progent's remote network support expertise.

  • Onsite Service
    Progent provides onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online service experts to deliver small companies the optimal solution: in-person service technicians when you need them as well as the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for on-site support visits is typically under one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for all companies who need prompt and dependable support from an online Help Desk Call Center with efficient telephone support, remote repair capability, and enough technical depth for all needed problem escalation. Because smaller companies typically are constrained by limited IT budgets and can spare scant executive attention for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that business computer networks stay productive. Learn more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection consulting, fault tolerant it system consulting, server virtualization strategies, plus configuration, customization and training for small business software including financials, ERP and MRP, management reporting, CRM, and productivity suites. Progent can help with short-term projects including office relocations and major software upgrades, longer term projects like management information software programming and support, relational database software development and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host vital business applications such as Exchange and Microsoft SQL to provide small and midsize companies with greater degrees of dependability, security, and performance than is possible using the type of in-house data center that is practical for most small organizations. Since Progent uses the same facilities that support the equipment of some of the planet's largest IT companies, Progent can save you the expense of creating and managing the systems required for enterprise-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that patches and service packs stay current, protection and efficiency is continually monitored, and systems are regularly archived and available for complete and rapid recovery. Find out additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small organization's production servers in a setting that not only delivers the highest degree of dependability and expandability but that is in addition easy for customers to transfer to another support firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow companies with mixed networks to save dramatically on the costs of hardware, system support, and network management while achieving world-class reliability and an unprecedented level of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can handle the multi- OS and non- standardized environments typical of smaller companies, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtualized host is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote consulting support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide view of network security and can help with advanced security programs like SIEM solutions to help enterprises comply with industry guidelines and statutory mandates for network data security and reporting.

The breadth and depth of Progent's consulting staff offer a powerful array of benefits to organizations wishing to maximize the business value of their information network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, in the trenches of IT support, executing a broad variety of IT tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This means that you get not just world-class technical skills, but also a consultant with proven approaches for resolving real-world IT problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for online support and in-person visits by the minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with big bills for quick fixes. Another advantage of by-the-minute invoicing is that you won't be inclined to permit incipient issues to fester until they become major problems. Read more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation given by every consultant to every client. The practice of detailing and archiving support activity results in more effective service and eliminates a slew of common problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Small businesses who work with independent service providers or who employ in-house IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Cary, North Carolina business wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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