Quick, Affordable Online Computer Help for Cary, North Carolina Small Companies
For over two decades, Progent has focused on delivering enterprise-quality IT support to clients who have small-business IT budgets. Progent has developed a unique service solution that features a cost-effective, seamless virtual office infrastructure, custom online troubleshooting technology, a substantial pool of consultants certified in a broad range of technical disciplines, a Help Desk Call Center service model that maximizes efficiency and ensures follow-through, a global team of on-line support professionals, on-site service availability for the majority of most zip codes in the United States, and a corporate ethos focused on solving network issues in the least time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house network support team. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as application development, business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your business to design and implement a sensible cloud strategy.

Primary Products and Technologies Supported by Progent for Businesses in Cary, North Carolina
Progent offers the services of certified consultants for all facets of network technology deployed in small and midsize companies and local governments. Technologies supported by Progent include:

Support Delivery Alternatives Available for Cary, North Carolina Companies
Progent has a selection of alternatives for providing small companies with affordable IT services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing network support is built on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough service records, reliable follow-up, and strict cost control across an array of network support delivery alternatives that include remote repairs, on-premises support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and fix network problems without the expense or time loss of travel for onsite service calls. The experience of Progent's network engineers allows them to resolve the majority of network problems quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration process for new customers to address emergency situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more information concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides on-site computer support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote service experts to deliver small businesses the ideal combination: on-premises support professionals when you need them plus the remote expertise of Progent's seasoned team of network engineers, security specialists, and business software developers. The wait time for on-site service calls is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more details about why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for all businesses and local governments who require fast and reliable support from a professional Help Desk Call Center with effective telephone support, online troubleshooting tools, and enough technical depth for full escalation. Because small and midsize companies typically have limited IT funds and can spare little management attention for handling IT support, Progent's Contact Center Services could be the most efficient option to make sure that business computer networks stay productive. Read more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable availability of world-class consultants who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection consulting, high availability network design, virtualization strategies, plus integration, customization and training for small business applications such as accounting, operations, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as site moves and massive software migrations, extended initiatives such as business reporting application development and support, relational database software development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency services like data restoration and malware removal.

  • Application Hosting
    Progent can host critical applications like Exchange and Microsoft SQL to provide small businesses with greater degrees of reliability, security, and recoverability than is possible using the type of internal data center that is practical for most small organizations. Since Progent utilizes the same facilities that host the gear of some of the world's largest information technology organizations, Progent can eliminate the cost of creating and managing the infrastructure required for world-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, security and performance is continually monitored, and systems and data files are consistently backed up and available for full and rapid restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for all of a small or midsize organization's servers in a setting that not only delivers the highest level of dependability and scalability but that is in addition simple for clients to migrate to another service provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit companies with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure support, and network administration while getting world-class availability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed package, can support the mixed- platform and non- standardized networks typical of small companies, and keeps ownership of the licenses in the client's possession so that moving to a different virtualized host is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online support to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to stop or recover quickly from a ransomware attack. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of network products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide perspective on network security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory regulations for network information protection and incident reporting.

The scope and depth of Progent's engineering team bring a unique array of benefits to organizations wishing to maximize the productivity of their IT system within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional experience, at the forefront of IT support, performing a wide variety of technical tasks for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested approaches for fixing real-world IT problems efficiently. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no registration fee and asks no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates king-size bills for fast repairs. An additional advantage of granular invoicing is that customers are less tempted to permit minor issues to stay unaddressed until they become major problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports given by every staff member to every customer. The discipline of detailing and organizing support records results in more effective support and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Small businesses who utilize independent consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Cary, North Carolina company needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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