Cedar Rapids, IA Online Help from Certified Computer Network Service Consultants
Progent's computer network tech support services can deliver your Cedar Rapids, IA company cost-effective and dependable support from enterprise-class technical experts. By providing network consulting help when you require it, providing specialized expertise for line-of-business applications, offering value-added support such as automated network monitoring, and billing only for services you use, Progent gives your Cedar Rapids, Iowa company an affordable alternative for maximizing the productivity of small-scale business networks. If you maintain an on-premises system, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for organizations and local governments to create and maintain a reliable and secure information system and to have fast access to the skilled support ordinarily available only to enterprises who can maintain a large in-house information technology staff.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house IT support personnel. Co-sourcing can cut costs and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning, security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited consultants to assist your business to plan and execute a sensible cloud strategy.

Primary Practice Areas Serviced by Progent for Office Networks in Cedar Rapids, Iowa
Progent's team of certified experts provides assistance for all facets of information technology found in businesses of all sizes. Practice areas served by Progent in Cedar Rapids include:

Support Delivery Alternatives Available for Cedar Rapids, Iowa Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering network support services is built on the Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Support Model promotes fast response, thorough service records, reliable follow-through, and strict cost control for an array of network service delivery options that include remote repairs, in-person help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises service calls. The background of Progent's IT consultants allows them to handle most IT issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for new clients to address urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out more details concerning Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote support experts to deliver small companies the best of both worlds: in-person support professionals when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business software developers. The wait time for on-site service calls is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more about why to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for all businesses and local governments who require fast and dependable support from a professional Contact Center with effective phone support, online troubleshooting tools, and sufficient technical depth for full escalation. Since smaller businesses usually have limited IT budgets and can spare scant executive bandwidth for handling IT support, Progent's Help Desk Outsourcing Services could be the most cost-effective way to ensure that small business computer systems are always productive. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to enterprise-class consultants who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network protection engineering, fault tolerant network consulting, server virtualization solutions, plus configuration, customization and support for business software including accounting, operations, management reporting, CRM, and productivity packages. Progent can help with one-shot projects including site moves and major system migrations, extended projects such as management reporting application development and customization, database application programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange Server and MS SQL to provide small businesses with greater degrees of reliability, security, and recoverability than is feasible with the class of in-house data center that is practical for most small organizations. Because Progent utilizes the same facilities that host the equipment of some of the world's biggest information technology organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and service packs stay updated, protection and performance is constantly tracked, and systems and data files are regularly archived and available for complete and rapid restoration. Find out more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is in addition convenient for customers to migrate to a different service firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and IT administration while getting world-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered service, can support the multi- platform and non- standardized networks typical of smaller businesses, and keeps control of the software licenses in the customer's possession so that moving to a different virtualized system is quick, reliable, and affordable. This avoids ending up a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online consulting support to help businesses of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize local resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness to block or recover quickly from a ransomware incident. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Cedar Rapids, Iowa Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate IT consulting enable small companies to sidestep the problems associated with excessive reliance on small service organizations or freelance engineers.

Working with Progent's Experts allows your small business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For IT services, smaller businesses sometimes rely excessively on independent consultants. Although individual service engineers have lower overhead than larger support organizations and can typically bill nominally smaller rates, they are often unable to react rapidly to critical situations. If a freelance consultant is busy with different customer, sick, on vacation, or in class, the lack of replacement personnel may require your business to wait for help in case of a crisis. As your company expands, system unavailability or problems with line-of-business programs become more costly. The money you believed you were saving on a freelancer can disappear quickly because of lost productivity. Also, when freelance engineers confront unfamiliar problems, the lack of a large consulting group to depend on for assistance requires them to learn on the job while your organization ends up footing the costs for their continuing training.

  • Have Access to Certified Professionals in Complex Network Issues
    Many smaller service organizations or freelance consultants specializing in small business IT consulting are capable of delivering routine fixes but lack the experience to work cost-effectively with complicated IT configurations with mixed platforms, many sites, Voice over IP implementations, mobile workers, interconnected financial and operational applications, eCommerce, and custom business software. Progent's background with worldwide enterprises and Progent's large team of specialists can be valuable to your company because big-company networks are by nature complex, integration issues demand in-depth understanding of in many technical disciplines, and reaching an acceptable degree of stability, reliability, and security calls for industry-proven processes.

  • Build a Solid Foundation for Seamless Growth
    Small businesses typically begin with a network cobbled together on a shoestring budget. Lacking a proper basis, a series of band-aid repairs commonly get tossed onto of a tenuous structure. As a business evolves, reliability and expandability problems can obstruct the productivity of the organization. Such environments need thorough evaluation, smart business planning, and in-depth experience to upgrade to a network environment that can act as the solid foundation to handle current business requirements and support future growth.

  • Work with Solution Finders, Not Product Vendors
    Small companies require direction and education to navigate through an ever more complicated array of IT options offered for accelerating growth and enhancing productivity. Businesses do not need a network consultant or support firm that attempts to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent sells services and expertise exclusively. This permits Progent to align consulting support with the real interests of customers. Combining IT consulting and product selling can result in a situation where the proposed solution is built around a preselected technology rather than being based on the true requirements of a client.

Get in Touch with Progent
If your Cedar Rapids, Iowa business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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