Affordable Computer Help from Microsoft and Cisco Certified Consultants for Companies in Cedar Rapids, IA
By delivering world-class know-how whenever you require it, making available specialized knowledge for critical business applications, providing high-value services such as virtual data center hosting, invoicing only for help you receive, and charging no setup or retainer fees for standard services, Progent allows you to maximize the business value of your information network and minimize support expenses. Progent understands that information system security, reliability, and performance are as critical to small companies as to large corporations but that smaller companies don't have the leverage to invest aggressively in computer networks and in-house service groups. Progent's fundamental competitive advantage is that no network support organization can equal Progent's capability to provide the IT support expertise your company needs whenever you require it and at a cost you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the technical skills of your internal IT service staff. Co-sourcing can cut costs and minimize technical risks for big projects such as software development, disaster recovery planning, network security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited consultants to help your business to design and execute a sensible cloud computing strategy.

Main IT Areas Supported by Progent for Cedar Rapids, Iowa Business Networks
As a Microsoft-certified Partner IT service firm that maintains a large team of Cisco certified CCIE network infrastructure experts and Apple Computer certified engineers, Progent offers emergency assistance and low-cost online consulting to Cedar Rapids, IA companies for a wide range of information technologies including:

Service Delivery Alternatives for Cedar Rapids, Iowa Businesses
Progent offers a variety of options for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering IT support is built on the Call Center structure common to big IT groups. Progent's Contact Center Support Model ensures fast support, thorough activity records, consistent follow-up, and strict cost monitoring across a range of network service delivery alternatives that include remote troubleshooting, on-premises support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can help clients to analyze and fix hardware and software problems without the cost or time loss of on-premises support calls. The experience of Progent's network engineers allows them to resolve the majority of IT problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup process for new customers to address emergency situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the support you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's online network support services.

  • On-site Service
    Progent provides onsite computer assistance for registered customers in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to give small and midsize businesses the optimal solution: in-person support technicians when you need them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for on-site service visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details about why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for all businesses who need fast and dependable support from a professional Contact Center with effective phone support, remote troubleshooting tools, and enough technical depth for full problem escalation. Because smaller companies typically are constrained by limited IT funds and can spare scant management bandwidth for dealing with network support tasks, Progent's Contact Center Services can be the most efficient way to make sure that small business information systems stay productive. Read more concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly access to world-class consultants who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection consulting, high availability it system consulting, virtual server strategies, plus configuration, programming and support for business software such as financials, ERP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-shot projects including office relocations and massive software upgrades, extended projects such as management analytics application programming and customization, relational database software programming and administration services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent response such as data restoration and malware removal.

  • Application Hosting
    Progent can host key applications like Exchange Server and MS SQL in order to provide small and midsize businesses with greater degrees of availability, protection, and performance than is possible with the type of in-house data center that is achievable for the majority of small organizations. Because Progent utilizes the same facilities that support the gear of many of the world's largest information technology organizations, Progent can save you the expense of building and maintaining the systems needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs stay current, protection and efficiency is constantly monitored, and systems are regularly archived and ready for complete and prompt recovery. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the top level of availability and extensibility but that is in addition easy for clients to migrate to a different support provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow small businesses with mixed networks to save dramatically on the expense of capital equipment, infrastructure support, and IT management while achieving enterprise-class dependability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered package, can handle the multi- OS and loosely standardized networks common with smaller companies, and keeps ownership of the licenses in the client's hands so that migrating to a new virtual system is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting services to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability to block or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Cedar Rapids, Iowa Businesses
Progent's staff size, breadth of technical expertise, and familiarity with corporate network support enable small businesses to avoid the pitfalls associated with over reliance on small support firms or freelance consultants.

Teaming with Progent's Experts allows your small business to:

  • Prevent Over Reliance on Individual Consultants
    For network support, small businesses often rely excessively on freelance engineers. Though individual support engineers have lower overhead than more substantial IT service firms and can afford to bill nominally smaller fees, they are occasionally spread too thin to react rapidly to critical situations. If a freelance consultant is busy with different client, sick, on vacation, or in training, the absence of backup personnel may force your company to go without assistance during a crisis. As your small business expands, network downtime or difficulties with line-of-business applications become more costly. The dollars you thought you were saving on an independent consultant can be eaten up fast due to lower productivity. Also, when freelance consultants encounter unfamiliar problems, the unavailability of a large consulting team to fall back on for advice requires them to learn in place while your organization ends up footing the costs for their ongoing training.

  • Have Access to Expertise in Advanced Network Solutions
    The majority of smaller support organizations or independent consultants focused on small business network consulting are capable of delivering connect-the-dots solutions but lack the background to work efficiently with complex network configurations with a variety of operating systems, many sites, Voice over IP systems, remote workforces, integrated financial and analytical software, eCommerce, and custom line-of-business software. Progent's experience with global companies and Progent's large team of experts can benefit your business because enterprise networks are characteristically complex, support problems demand in-depth understanding of in many technical disciplines, and achieving an acceptable level of robustness, availability, and security calls for enterprise-tested processes.

  • Build a Firm Basis for Growth
    Small businesses often begin with a network implemented on a tight budget. Lacking a strong basis, a series of band-aid fixes commonly get tossed on top of a marginal foundation. As a business grows, reliability and scalability issues can hinder the success of the organization. Such networks need proper evaluation, smart strategic planning, and in-depth experience to migrate to an IT environment that can act as the reliable foundation to meet critical business requirements and ease future growth.

  • Partner with Solution Finders, Not Product Vendors
    Smaller businesses require direction and insight to work through an ever more complex maze of IT options available for accelerating growth and improving efficiency. Businesses do not need an IT consultant or support firm that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent offers consulting and services only. This permits Progent to align consulting services with the genuine needs of clients. Combining IT support and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor instead of being driven by the actual requirements of a customer.

Get in Touch with Progent
If your Cedar Rapids, Iowa company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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