Cedar Rapids, IA Remote Help from World-class Network Service Consultants
Progent's network technical support services can deliver your Cedar Rapids, IA company affordable and consistent access to world-class technical engineers. By delivering IT consulting help when you need it, offering specialized expertise for mission-critical technologies, delivering unique services such as automated server monitoring, and charging only for services you use, Progent gives your Cedar Rapids, Iowa company an affordable alternative for optimizing the productivity and profitability of small business networks. Whether you run a local datacenter, connect to cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses to build and manage a robust and secure information system and to benefit from fast access to the experienced support usually available only to businesses who can afford a sizeable internal IT group.

For larger businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house IT service group. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application design and development, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations.

Progent can also provide access to certified experts to assist your business to plan and implement a sensible cloud computing strategy.

Popular Practice Areas Serviced by Progent for Companies in Cedar Rapids, Iowa
Progent's nationwide team of world-class consultants provides help for virtually all facets of information technology found in companies of any size. Areas supported by Progent in and around Cedar Rapids include:

Service Delivery Alternatives for Cedar Rapids, Iowa Companies
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network administration. Progent's model for delivering computer support is built on the Help Desk operational structure familiar to big IT support organizations. Progent's Contact Center Service Model promotes fast support, comprehensive activity records, consistent follow-up, and strict cost monitoring across a range of IT support delivery options that include remote repairs, on-premises support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can help clients to troubleshoot and fix network problems without the cost or delay of travel for onsite support visits. The experience of Progent's network consultants makes it possible to handle the majority of IT issues rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for new customers to address emergency situations and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out more information concerning Progent's remote computer support services.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote service engineers to deliver small and midsize companies the best of both worlds: hands-on support technicians when you need them plus the on-line help of Progent's worldwide team of network engineers, security professionals, and business software developers. The response time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Find out more concerning why to register for Progent's in-person computer service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize companies who need fast and reliable support from an online Help Desk Call Center with effective phone support, remote troubleshooting tools, and sufficient technical strength for all needed problem escalation. Since smaller businesses usually are constrained by limited IT funds and can spare little executive bandwidth for handling network support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that small business computer networks are always productive. Learn more details concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection engineering, non-stop it system consulting, server virtualization strategies, plus integration, programming and support for small business applications including financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can help with short-term projects such as site moves and major software upgrades, extended projects such as management analytics application development and customization, database application development and DBA services, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system management, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications like Microsoft Exchange Server and MS SQL in order to provide small companies with greater degrees of availability, protection, and recoverability than is possible using the type of in-house data center that is practical for most small businesses. Because Progent utilizes the same facilities that support the equipment of many of the world's largest information technology companies, Progent can eliminate the cost of building and managing the infrastructure required for enterprise-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and service packs remain current, security and efficiency is constantly monitored, and systems and data files are regularly archived and available for full and rapid recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's servers in a setting that not only provides the top degree of dependability and expandability but that is in addition simple for clients to migrate to a different service firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit small businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can support the mixed- platform and loosely standardized networks common with smaller businesses, and retains control of the software licenses in the client's possession so that migrating to a new virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote consulting support to help businesses of all sizes connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine local resources along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete threat progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover quickly after a ransomware attack. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure products including firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on network protection and can help with advanced security programs such as SIEM solutions to help companies comply with industry guidelines and statutory regulations for IT data protection and reporting.

The breadth and depth of Progent's consulting team bring a unique array of advantages to customers wishing to increase the business value of their information network within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry background, at the forefront of IT support, performing a broad range of IT projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert technical skills, but also a consultant with field-tested approaches for resolving actual IT problems quickly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for online support and on-site visits per minute. Consequently, you owe just for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size bills for quick solutions. An additional benefit of granular invoicing is that you are not inclined to allow simple issues to stay unaddressed until they become big ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation given by each staff member to every client. The discipline of documenting and archiving service records results in more efficient support and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Small businesses who work with independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Cedar Rapids, Iowa business wants to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.