Fast, Affordable Online Computer Assistance for Cedar Rapids, Iowa Small Businesses
For more than twenty years, Progent has focused on delivering enterprise-quality computer support services to clients who have small-business budgets. Progent has built a powerful support system that features a streamlined, seamless virtual office network, custom remote repair technology, a substantial pool of consultants certified in a broad array of technical disciplines, a Help Desk operational structure that promotes efficiency and guarantees follow-up, a global group of on-line support experts, in-person service options for the majority of most zip codes in the United States, and a company ethos focused on fixing network problems in the shortest time and at the least cost to clients.

For larger companies, Progent offers co-sourcing support to add to the skills of your in-house network support personnel. Co-sourcing can reduce expenses and minimize technical risks for big projects like application development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of certified consultants to help your company to design and execute a sensible cloud strategy.

Core Areas of Expertise Supported by Progent's Consultants for Businesses in Cedar Rapids, Iowa
Progent's nationwide team of world-class support professionals provides support for all aspects of information systems used by businesses of all sizes. Practice areas supported by Progent in Cedar Rapids include:

Support Delivery Alternatives for Cedar Rapids, Iowa Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's model for delivering IT support services is based on the Help Desk Call Center operational structure common to larger IT groups. Progent's Helpdesk Service Mechanism promotes fast support, comprehensive service documentation, reliable follow-through, and strict cost monitoring across a range of network service delivery modes that include remote troubleshooting, on-premises support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can assist clients to troubleshoot and repair network problems without the cost or delay of in-person support calls. The background of Progent's IT consultants makes it possible to resolve most IT issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to accommodate urgent network problems and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's remote computer support services.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up customers in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote service experts to deliver small and midsize companies the optimal solution: onsite support technicians when you need them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for on-site support visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more concerning how to register for Progent's in-person network service.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for small and midsize businesses and local governments who need prompt and reliable support from an online Contact Center with efficient phone assistance, online repair capability, and enough technical strength for all needed problem escalation. Because smaller businesses usually have limited information technology funds and can spare scant executive attention for dealing with IT support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective way to make sure that small business information networks are always productive. Learn more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security engineering, non-stop it system design, virtualization solutions, plus integration, programming and training for small business software such as financials, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, extended projects like business reporting application development and customization, database application development and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with greater degrees of availability, protection, and performance than is possible using the class of on-site data center that is achievable for most small businesses. Since Progent utilizes the same facilities that support the gear of many of the world's biggest IT organizations, Progent can save you the cost of creating and maintaining the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is constantly monitored, and systems and data files are consistently backed up and available for full and prompt recovery. Learn additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the top level of dependability and expandability but that is in addition simple for customers to migrate to a different support provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow companies with mixed environments to save dramatically on the expense of capital equipment, system support, and network management while achieving world-class availability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered solution, can support the mixed- OS and loosely standardized networks common with smaller businesses, and retains ownership of the software in the customer's hands so that moving to a new virtualized system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote consulting support to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent offers a selection of low-cost, fixed-price monthly services designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight Systems Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight Systems Watch server and desktop management consulting.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of network technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on system security and can help with complex security projects such as SIEM solutions to help enterprises meet industry standards and government mandates for IT information protection and reporting.

The breadth and depth of Progent's engineering team offer a powerful array of benefits to companies wishing to maximize the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, at the front lines of IT service, performing a broad variety of technical projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a consultant with proven methods for repairing real-world IT problems quickly. Read more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for remote service and on-premises help by the minute. Consequently, you pay only for received support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity does away with major invoices for fast fixes. Another benefit of granular billing is that you are less inclined to permit minor problems to stay unaddressed until they grow into major ones. Read more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation given by each staff member to each client. The practice of documenting and organizing support activity results in more effective service and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Small companies who work with independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive. Find out more about Progent's knowledge transfer services.

How to Contact Progent
If your Cedar Rapids, Iowa business needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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