Quick, Low-cost Remote Network Support for Cedar Rapids, Iowa Small Companies
For more than twenty years, Progent has focused on providing enterprise-quality computer support services to customers with small-company IT budgets. Progent has developed a unique support solution that includes a streamlined, seamless virtual office infrastructure, sophisticated online repair technology, a substantial pool of engineers accredited in a broad array of technical practice areas, a Call Center operational structure that maximizes efficiency and guarantees follow-up, a global group of on-line support experts, in-person support availability for the majority of most zip codes in the U.S., and a corporate culture committed to fixing network issues in the least time and at the least cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your in-house IT service staff. This can save money and minimize technical risks for major IT initiatives like application programming, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide the services of accredited consultants to assist your company to design and execute a sensible cloud strategy.

Primary Technologies Serviced by Progent for Businesses in Cedar Rapids, Iowa
Progent's nationwide team of certified experts offers assistance for virtually all facets of network technology found in companies of all sizes. Technologies supported by Progent in and around Cedar Rapids include:

Service Delivery Alternatives for Cedar Rapids, Iowa Companies
Progent has a selection of options for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for providing computer support is based on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model ensures rapid response, comprehensive service records, consistent follow-through, and strict cost control for a range of IT support delivery modes that include online repairs, onsite help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified service professionals can help customers to troubleshoot and fix network issues without the cost or delay of travel for onsite service visits. The background of Progent's IT consultants allows them to resolve most IT issues rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration process for first-time customers to address emergency situations and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out additional information about Progent's online network support services.

  • Onsite Service
    Progent offers on-site computer support for registered customers in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online service experts to deliver small businesses the ideal combination: in-person service professionals when you require them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for on-site support visits is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details about how and why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and dependable access to an online Help Desk Call Center with efficient telephone assistance, online troubleshooting tools, and sufficient technical depth for full escalation. Because small and midsize companies typically have tight information technology budgets and can spare little management bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services could be the most efficient option to ensure that small business computer networks are always productive. Learn more details concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to enterprise-class consultants who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network security engineering, fault tolerant network design, virtualization solutions, plus integration, customization and support for small business programs including accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with short-term projects including office relocations and massive system migrations, longer term projects like management analytics application development and customization, relational database application programming and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network administration, or urgent services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange and Microsoft SQL to provide small companies with greater levels of reliability, protection, and recoverability than is feasible using the type of internal data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of some of the planet's largest IT organizations, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, security and performance is constantly tracked, and systems are regularly backed up and available for complete and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition simple for customers to transfer to another service firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server techniques that permit businesses with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and IT management while achieving world-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered service, can handle the multi- OS and loosely standardized environments typical of smaller companies, and keeps ownership of the software in the client's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote consulting to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on network security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government mandates for network data protection and reporting.

The scope and depth of Progent's engineering team offer a powerful array of advantages to clients wishing to increase the business value of their IT network within a realistic budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry background, in the trenches of network support, performing a wide variety of technical tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class technical help, but also a support engineer with proven methods for repairing actual network problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for phone service and on-site visits by the minute. Consequently, you pay just for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for support services provided during regular business hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major invoices for quick solutions. Another advantage of by-the-minute billing is that customers will be less inclined to permit minor problems to fester until they become big ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every staff member to each client. The discipline of detailing and archiving support activity results in more efficient support and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Small businesses who work with freelance service providers or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient. Read additional information about Progent's knowledge transfer services.

Contact Progent
If your Cedar Rapids, Iowa business needs to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.