Low-cost Network Support from Microsoft and Cisco Qualified Consultants for Companies in Cedar Rapids, IA
By offering world-class support whenever you require it, providing in-depth expertise for critical applications, providing high-value services such as virtual server hosting, invoicing solely for services delivered, and requiring no sign-up fees or retainers for standard services, Progent helps your company to maximize the business value of your It network and cut service costs. Progent understands that information system security, dependability, and efficiency are as critical to small businesses as to major enterprises but that small companies don't have the economy of scale to spend heavily in computer networks and internal service staffs. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's ability to provide the IT support your company requires whenever you require it and at prices you can afford.

For mid-size and large companies, Progent offers co-sourcing services to supplement the skills of your internal network service staff. Co-sourcing can cut costs and help meet schedules for major projects such as software programming, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can also provide the services of certified consultants to assist your company to design and execute a sensible cloud strategy.

Core IT Areas Supported by Progent for Cedar Rapids, Iowa Office Networks
A Microsoft Gold Partner computer support company with a world-class group of Cisco CCIE network experts and Apple certified engineers, Progent offers urgent assistance and affordable online consulting to Cedar Rapids, IA companies for a broad range of information technologies such as:

Support Delivery Alternatives for Cedar Rapids, Iowa Businesses
Progent offers a variety of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT management. Progent's model for delivering IT support services is based on the Help Desk operational structure common to larger IT organizations. Progent's Helpdesk Service Mechanism promotes rapid support, thorough service documentation, reliable follow-up, and strict cost control for a range of network service delivery modes that include remote troubleshooting, in-person help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can help clients to analyze and repair network problems without the cost or delay of in-person support visits. The background of Progent's network consultants allows them to handle most IT problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time customers to address urgent situations and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn additional information concerning Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote support engineers to give small and midsize companies the ideal combination: on-premises service professionals when you need them plus the remote help of Progent's seasoned team of network consultants, security specialists, and business software programmers. The wait time for in-person support calls is typically less than one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more about why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all companies who need fast and dependable access to a professional Contact Center with efficient telephone support, remote repair capability, and sufficient technical depth for full escalation. Since small and midsize companies typically are constrained by tight IT budgets and can provide little management attention for dealing with IT support, Progent's Help Desk Services could be the most cost-effective way to ensure that small business computer networks stay productive. Read more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security consulting, non-stop network engineering, virtualization solutions, plus integration, customization and support for small business applications such as accounting, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects including site relocations and massive system migrations, extended initiatives like business analytics application programming and support, database software programming and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or emergency response like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange and Microsoft SQL Server to provide small businesses with higher degrees of reliability, security, and performance than is feasible using the class of internal data center that is achievable for the majority of small businesses. Because Progent uses the same facilities that host the equipment of many of the planet's biggest information technology companies, Progent can save you the cost of creating and maintaining the infrastructure required for enterprise-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain updated, security and performance is constantly monitored, and systems are regularly archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the top degree of dependability and scalability but that is also easy for clients to transfer to another support firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is built around tested virtualization techniques that permit companies with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and network administration while achieving world-class availability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can support the mixed- platform and loosely standardized networks typical of small businesses, and retains ownership of the software licenses in the client's hands so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers expert remote support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated collection of network products including firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on system security and can help with advanced security projects such as SIEM solutions to help enterprises meet business standards and statutory regulations for IT information protection and reporting.

The scope and depth of Progent's engineering staff bring a unique array of advantages to organizations wishing to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, in the trenches of IT service, executing a wide variety of IT projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not just expert IT skills, but also a support engineer with proven approaches for fixing real-world IT problems quickly. Read more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for online service and on-premises help by the minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates king-size invoices for fast fixes. Another advantage of granular pricing is that you won't be inclined to allow incipient issues to stay unaddressed until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation given by each consultant to every client. The practice of detailing and archiving support activity results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent faces little competition. Small companies who utilize freelance service providers or who employ in-house support personnel gain when Progent passes on information about critical technology and proven methodologies to make their networks more robust, secure, and efficient. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Cedar Rapids, Iowa business needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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