Cedar Rapids, IA Remote Support from World-class Network Troubleshooting Consultants
Progent's computer support services can deliver your Cedar Rapids, IA business low cost and consistent support from Microsoft and Cisco certified computer professionals. By delivering IT consulting help when you require it, providing advanced expertise for critical technologies, offering value-added services such as 24x7 network monitoring, and billing only for services you use, Progent gives your Cedar Rapids, Iowa company an economical solution for optimizing the profitability of small-scale office networks. If you run a local system, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses to build and manage a robust and secure information network and to have quick availability of the skilled consulting ordinarily restricted to corporations who are able to set up a large in-house information technology group.

For larger businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your internal network support team. Co-sourcing can reduce expenses and help meet schedules for major projects like software development, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to accredited experts to help your business to plan and execute your cloud computing strategy.

Primary Areas of Expertise Serviced by Progent for Companies in Cedar Rapids, Iowa
Progent's nationwide group of world-class experts offers help for all aspects of information technology found in businesses of any size. Practice areas served by Progent in and around Cedar Rapids include:

Support Delivery Alternatives for Cedar Rapids, Iowa Companies
Progent has a selection of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for providing network support is built on the Call Center operational structure common to big IT support groups. Progent's Help Desk Service Model promotes fast response, thorough service records, consistent follow-up, and tight cost monitoring across an array of IT service delivery options that include online troubleshooting, in-person help, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support experts can help clients to troubleshoot and repair hardware and software problems without the expense or delay of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve most network problems quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based signup process for first-time customers to address urgent network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the support you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out more details concerning Progent's online computer support services.

  • Onsite Support
    Progent provides onsite technical support for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to give small and midsize businesses the best of both worlds: in-person support technicians when you require them plus the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business application developers. The wait time for on-site service visits is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more details concerning how to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who need fast and reliable support from an online Help Desk Call Center with effective telephone assistance, remote troubleshooting capability, and sufficient technical strength for all needed problem escalation. Since small and midsize companies typically are constrained by limited IT budgets and can provide little management attention for dealing with network support tasks, Progent's Helpdesk Services could be the most efficient option to make sure that small business computer systems are always productive. Read more concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection engineering, non-stop it system consulting, server virtualization strategies, plus configuration, programming and training for business applications including accounting, operations, business analytics, sales automation, and productivity packages. Progent can help with short-term projects including site relocations and massive system migrations, extended initiatives like management reporting application development and customization, database software programming and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network management, or emergency response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Exchange Server and SQL Server in order to provide small businesses with greater degrees of availability, security, and performance than is feasible with the class of in-house data center that is practical for the majority of small organizations. Since Progent uses the same data centers that support the equipment of many of the planet's biggest information technology companies, Progent can save you the cost of building and managing the systems required for world-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, security and efficiency is continually tracked, and systems and data files are regularly backed up and ready for full and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small organization's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is also simple for clients to transfer to another support firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit small businesses with mixed networks to benefit significantly on the costs of hardware, system maintenance, and IT management while achieving world-class availability and an unprecedented level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered solution, can support the multi- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software licenses in the client's possession so that moving to a different virtualized system is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote consulting to help organizations of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover rapidly from a ransomware incident. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Cedar Rapids, Iowa Small Businesses
Progent's staff size, breadth of information technology expertise, and experience with corporate IT support enable small and midsize businesses to avoid the pitfalls associated with over dependence on thinly staffed support firms or individual engineers.

Working with Progent's Experts enables your small business to:

  • Prevent Over Dependence on Individual Consultants
    For IT support, smaller businesses sometimes depend heavily on freelance consultants. Though freelance service providers carry lower overhead than larger support firms and can afford to charge nominally smaller rates, individuals are occasionally unable to respond rapidly to critical situations. If a freelance consultant is busy with another client, sick, on travelling, or in training, the lack of backup personnel may require your business to wait for help in case of a crisis. As your small business expands, network unavailability or problems with critical applications get more costly. The money you thought you were saving on an independent consultant can be eaten up fast because of lost productivity. Also, when freelance consultants confront new problems, the lack of a big engineering group to depend on for help forces them to learn on the job while your business ends up footing the costs for their continuing training.

  • Gain Access to Experts in Complex IT Issues
    The majority of small service organizations or independent engineers specializing in small business network support are capable of delivering routine solutions but don't have the experience to work cost-effectively with complicated IT infrastructures that have a variety of platforms, multiple offices, Voice over IP implementations, remote clients, interconnected accounting and operational software, eCommerce, and specialized business applications. Progent's background with worldwide companies and Progent's extensive staff of experts can be valuable to your small business because big-company environments are by nature complex, integration problems require thorough understanding of in many technical disciplines, and achieving an acceptable level of robustness, reliability, and security calls for industry-proven best practices.

  • Build a Solid Foundation for Growth
    Small businesses often start with a network cobbled together on a shoestring budget. Without a proper architecture, a series of ad hoc repairs commonly get thrown on top of a marginal structure. As a business evolves, reliability and scalability issues can obstruct the productivity of the organization. These networks need thorough evaluation, smart business analysis, and broad-based experience to migrate to an IT environment that can provide the reliable basis to meet current business requirements and support downstream expansion.

  • Team with Solution Finders, Not Resellers
    Small companies need guidance and education to work through an increasingly complicated array of IT options available for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or service firm that tries to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers consulting and services only. This permits Progent to align consulting services with the real interests of clients. Mixing network consulting and product selling can lead to a conflict where the proposed solution is based on a preselected technology rather than being based on the true requirements of a client.

How to Contact Progent
If your Cedar Rapids, Iowa business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.