Expert Online Technical Support for Chandler, Arizona Networks from World-class Engineers
Small businesses have traditionally been underserved by large IT service organizations. Many small companies permit themselves to grow dangerously dependent on freelance engineers or small consulting firms who don't have the bandwidth or extensive knowledge to react quickly or efficiently to technical emergencies. Still other small companies turn to giant service firms staffed with technicians trained to offer by-the-numbers solutions to ordinary issues but who are missing the background and versatility to deal with the variety of environments and absence of standards typical of small company IT systems.

Progent's proven approach to providing affordable and effective network service to small businesses has made Progent among the most respected Microsoft IT service organizations in the country. Progent has delivered remote support to companies in every state in the country and offers in-person help in almost all zip codes.

For larger businesses, Progent can provide co-sourcing and project management services to supplement the skills of your internal network service staff. Co-sourcing can reduce expenses and help meet schedules for big projects such as software development, disaster recovery planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to accredited consultants to help your company to design and execute your cloud computing strategy.

Core Practice Areas Supported by Progent for Business Networks in Chandler, Arizona
Progent provides the services of accredited experts for all aspects of information technology found in small companies. Technologies supported by Progent's consultants include:

Service Delivery Options for Chandler, Arizona Businesses
Progent has a selection of options for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and network administration. Progent's model for delivering computer support services is based on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Service Mechanism promotes fast support, comprehensive service documentation, reliable follow-up, and strict expense control across a range of network service delivery modes that include online repairs, onsite help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can help clients to troubleshoot and fix hardware and software issues without the cost or delay of in-person support visits. The background of Progent's network engineers allows them to resolve the majority of network problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration process for new customers to address urgent situations and Progent charges by the minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's online support experts to deliver small businesses the ideal combination: onsite service technicians when you need them plus the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The response time for in-person service visits is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite service. Learn more concerning how to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all businesses who need fast and dependable access to a professional Contact Center with efficient phone assistance, online repair capability, and enough technical strength for all needed problem escalation. Because smaller businesses typically are constrained by limited information technology budgets and can provide scant management attention for dealing with network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to ensure that business information systems are always productive. Read more about Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to enterprise-class consultants who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, high availability it system consulting, virtual server solutions, plus integration, programming and support for small business programs such as financials, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as site moves and major system upgrades, longer term initiatives like management information application programming and support, database software development and administration services, and web development, on-going support such as server monitoring and system administration, or urgent services like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with higher degrees of availability, security, and recoverability than is possible with the class of in-house data center that is realistically affordable for most small organizations. Because Progent utilizes the same data centers that host the gear of some of the world's largest information technology organizations, Progent can save you the investment in building and managing the systems required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs remain current, security and performance is continually monitored, and systems are regularly backed up and available for complete and rapid restoration. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's production servers in an environment that not only provides the top degree of dependability and extensibility but that is in addition simple for clients to migrate to another service firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can handle the multi- OS and loosely standardized environments common with small businesses, and retains ownership of the software licenses in the client's hands so that migrating to a new virtual system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote consulting support to help organizations of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine physical IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more complex array of network products including firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on network protection and can assist with complex security programs such as SIEM solutions to help enterprises comply with business standards and government mandates for IT information protection and incident reporting.

The scope and size of Progent's engineering team offer a unique array of benefits to organizations wishing to increase the business value of their IT network within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, at the front lines of network support, executing a broad range of technical tasks for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This ensures that you get not only world-class IT help, but also a consultant with proven approaches for fixing real-world network problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for remote support and on-site help per minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates king-size invoices for fast repairs. Another benefit of granular billing is that customers won't be inclined to allow incipient problems to stay unaddressed until they become big ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small service firms who provide scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports given by each staff member to each client. The discipline of documenting and archiving support records results in more effective support and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent has few competitors. Small companies who work with freelance service providers or who employ internal IT staffs gain when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Chandler, Arizona business needs to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2017 Progent Corporation. All rights reserved.