Chandler, AZ Remote Help from Certified Network Service Professionals
Progent's network support services can deliver your Chandler, AZ company budget-friendly and dependable support from Microsoft and Cisco certified network professionals. By delivering IT consulting help when you need it, providing advanced knowledge for critical technologies, offering value-added support such as 24x7 network monitoring, and billing only for support you receive, Progent offers your Chandler, Arizona company an economical solution for optimizing the productivity of small office information systems. If you have an onsite system, connect to cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for organizations to create and maintain a robust and safe IT network and to have fast access to the seasoned support typically restricted to businesses who can maintain a sizeable in-house IT staff.

For medium-size and enterprise companies, Progent offers co-sourcing support to add to the skills of your in-house IT service staff. This can save money and help meet schedules for major IT initiatives such as application development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of certified consultants to assist your business to design and implement a sensible cloud strategy.

Primary IT Areas Serviced by Progent for Chandler, Arizona Business Networks
A Microsoft Gold Partner consulting company that maintains a large team of Cisco certified CCIE network infrastructure experts and Apple Computer certified consultants, Progent offers urgent assistance and low-cost remote consulting to Chandler, AZ businesses for a wide array of information technologies such as:

Service Delivery Alternatives for Chandler, Arizona Businesses
Progent offers a variety of alternatives for providing small companies with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing network support is based on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Support Model ensures fast support, thorough activity records, dependable follow-through, and strict cost control across an array of IT support delivery modes that include online troubleshooting, on-premises support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and fix hardware and software problems without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants makes it possible to handle the majority of IT problems rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to address urgent situations and Progent charges by the minute with zero sign-up charges or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out more information concerning Progent's online network troubleshooting services.

  • Onsite Service
    Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the ideal combination: hands-on support professionals when you need them plus the remote help of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The wait time for on-site service visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details about how to register for Progent's onsite computer service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who need fast and reliable access to an online Helpdesk with efficient telephone support, online troubleshooting capability, and enough technical strength for full problem escalation. Because smaller companies typically are constrained by limited IT funds and can spare little executive attention for dealing with network support, Progent's Contact Center Outsourcing Services can be the most cost-effective way to ensure that business computer networks stay up and running. Learn more details concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small businesses affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security engineering, fault tolerant network design, virtual server solutions, plus configuration, customization and support for small business programs including financials, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects including site relocations and major system migrations, extended projects like business reporting software development and support, relational database software programming and DBA support, and web development, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response like data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for vital business applications such as Exchange Server and SQL Server in order to provide small and midsize businesses with higher levels of dependability, security, and recoverability than is feasible using the type of in-house data center that is achievable for most small organizations. Because Progent uses the same facilities that support the equipment of many of the world's largest IT companies, Progent can eliminate the investment in building and managing the systems required for enterprise-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions remain updated, security and efficiency is constantly monitored, and systems and data files are regularly archived and available for complete and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's production servers in a setting that not only delivers the top level of availability and scalability but that is also easy for clients to transfer to another support firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that allow companies with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and network administration while getting world-class reliability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can support the mixed- OS and non- standardized environments typical of small businesses, and keeps ownership of the software in the client's hands so that moving to a different virtual system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote consulting support to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Information Assurance
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to deliver centralized control and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight Systems Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they can disrupt your network Find out more about ProSight Systems Watch server and desktop management services.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex array of infrastructure technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of network protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government regulations for IT data security and reporting.

The breadth and size of Progent's consulting team offer a unique array of advantages to companies trying to increase the productivity of their IT network within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the front lines of network support, performing a wide range of IT projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not only expert IT skills, but also a consultant with field-tested approaches for fixing actual IT problems rapidly. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for phone support and on-premises visits by the minute. Consequently, you pay just for delivered support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity eliminates big bills for quick repairs. An additional benefit of by-the-minute invoicing is that your company are not inclined to allow less critical problems to fester until they grow into major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports given by every consultant to every client. The practice of detailing and organizing service activity results in more effective service and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent can focus on offering high-value services where Progent has little competition. Small businesses who utilize freelance consultants or who maintain internal IT personnel gain when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your Chandler, Arizona company wants to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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