Professional Remote Service for Chandler, Arizona Computer Networks from Certified Engineers
Small companies have typically been underserved by large IT service firms. Many small businesses allow themselves to become excessively dependent on individual consultants or small support firms who lack the bandwidth or broad knowledge to respond promptly or effectively to technical crises. Still other small businesses turn to giant support providers staffed with technicians trained to offer standardized fixes for ordinary issues but who do not have the experience and versatility to handle the variety of environments and absence of standards that characterizes small business IT networks.

Progent's proven methodology for delivering low-cost and successful technical support to small businesses has made Progent among the top Microsoft-certified IT consulting firms in the country. Progent has provided online support to businesses in every state in the U.S. (See Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal IT support group. This can save money and help meet schedules for big IT initiatives such as application programming, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to certified experts to assist your company to plan and implement your cloud strategy.

Core IT Areas Supported by Progent for Chandler, Arizona Business Networks
A Microsoft-certified Partner computer support firm with a large team of Cisco CCIE networking experts and Apple accredited consultants, Progent offers emergency troubleshooting and low-cost remote consulting to Chandler, AZ businesses for a wide range of computer technologies such as:

Support Delivery Options Available for Chandler, Arizona Businesses
Progent has a selection of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Service Model ensures rapid response, thorough service records, dependable follow-through, and strict expense monitoring across a range of network support delivery modes that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help customers to analyze and repair hardware and software issues without the expense or time loss of in-person support calls. The experience of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time clients to accommodate urgent situations and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn additional information about Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support engineers to deliver small businesses the optimal solution: hands-on support professionals when you need them as well as the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The response time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more about how and why to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all businesses who need prompt and reliable support from an online Help Desk with effective telephone support, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Since smaller companies usually have tight IT funds and can spare little management attention for dealing with network support, Progent's Contact Center Outsourcing Services can be the most cost-effective option to make sure that small business information systems are always up and running. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security engineering, fault tolerant network consulting, virtual server strategies, plus configuration, programming and training for business programs such as accounting, operations, business analytics, CRM, and office productivity packages. Progent can help with one-shot projects including office relocations and massive system migrations, longer term initiatives like management analytics application programming and support, relational database software development and administration support, and web development, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with greater levels of reliability, protection, and recoverability than is feasible with the type of in-house data center that is practical for the majority of small organizations. Since Progent uses the same facilities that host the gear of many of the world's biggest information technology organizations, Progent can eliminate the investment in building and maintaining the infrastructure required for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and service packs stay current, protection and performance is continually monitored, and systems and data files are regularly backed up and available for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small company's servers in a setting that not only provides the highest degree of availability and scalability but that is in addition easy for customers to migrate to a different support firm or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server technologies that allow businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class availability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can support the multi- OS and non- standardized networks common with smaller businesses, and retains ownership of the software licenses in the client's possession so that moving to a different virtualized system is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote support services to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so that all looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Chandler, Arizona Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise network support allow small and midsize businesses to avoid the pitfalls associated with excessive dependence on small service organizations or independent consultants.

Teaming with Progent allows your company to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network services, smaller companies often rely heavily on individual consultants. Though freelance support providers have lower overhead than more substantial IT service organizations and can afford to bill nominally lower rates, individuals are frequently stretched to far to react rapidly to critical network problems. If an independent consultant is occupied with another client, ill, on travelling, or in training, the lack of replacement personnel may force your company to wait for help during a crisis. The more your company expands, network unavailability or difficulties with line-of-business applications become more expensive. The dollars you thought you were saving on an independent consultant can evaporate fast because of lost productivity. Also, when freelance engineers confront unfamiliar technologies, the unavailability of a big engineering team to rely on for help requires them to train with the meter running while your business ends up with the bill for their ongoing training.

  • Have Access to Expertise in Advanced Information Technology Issues
    Many small support firms or freelance consultants focused on small company IT support may excel at delivering connect-the-dots solutions but don't have the experience to deal efficiently with complicated network infrastructures that have a variety of platforms, numerous locations, Voice over IP systems, remote workforces, integrated financial and analytical software, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's extensive group of specialists can be valuable to your business because enterprise environments are characteristically complex, support problems demand in-depth knowledge in many technical areas, and achieving an acceptable level of robustness, reliability, and protection requires enterprise-proven leading practices.

  • Create a Solid Foundation for Growth
    Small companies typically start with a network cobbled together on a shoestring budget. Lacking a proper architecture, a sequence of band-aid fixes commonly get piled on top of a marginal foundation. As a company evolves, reliability and expandability issues can obstruct the productivity of the business. These environments need thorough evaluation, intelligent strategic planning, and in-depth experience to migrate to a network infrastructure that can act as the solid basis to meet current business needs and support downstream growth.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller businesses need guidance and insight to navigate through an increasingly complicated maze of technology options offered for accelerating growth and enhancing productivity. They do not need an IT engineer or service firm that tries to promote a product. Progent eliminates conflicted motives by not selling any products. Progent provides services and expertise only. This permits Progent to match consulting support with the genuine interests of customers. Combining network consulting and product reselling can result in a situation where the recommended solution is built around a preselected vendor instead of being based on the actual needs of a client.

Contact Progent
If your Chandler, Arizona company wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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