Affordable Computer Troubleshooting from Microsoft Qualified Experts for Businesses in Chandler, AZ
By delivering professional support whenever you need it, providing specialized expertise for critical applications, offering high-value services such as virtual data center hosting, billing solely for help delivered, and charging no sign-up or retainer fees for standard services, Progent enables you to maximize the competitive value of your information system and minimize support expenses. Progent recognizes that information system security, dependability, and efficiency are as important to small companies as to major corporations but that smaller organizations lack the leverage to invest heavily in computer technology and internal service staffs. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's ability to deliver the IT support your company needs when you need it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT support staff. This can cut costs and help meet schedules for big IT initiatives like application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to help your business to design and execute your cloud computing strategy.

Core Technical Areas Serviced by Progent for Chandler, Arizona Office Networks
As a Microsoft-certified Partner computer support company that maintains a world-class group of Cisco qualified CCIE network infrastructure consultants and Apple Computer certified engineers, Progent offers urgent assistance and affordable online consulting to Chandler, AZ companies for a broad array of information technologies such as:

Support Delivery Alternatives for Chandler, Arizona Businesses
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering network support is built on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Help Desk Support Model promotes fast support, thorough service documentation, dependable follow-through, and strict expense monitoring for an array of network service delivery options that include online repairs, onsite support, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service experts can assist customers to troubleshoot and repair network problems without the expense or time loss of in-person support visits. The background of Progent's IT engineers makes it possible to handle the majority of network issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate emergency situations and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn more details about Progent's remote network support services.

  • On-site Support
    Progent provides onsite technical assistance for registered customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote service experts to deliver small businesses the ideal combination: in-person service technicians when you need them plus the on-line help of Progent's worldwide team of network consultants, security professionals, and business application programmers. The response time for in-person support visits is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more details concerning how and why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who require prompt and reliable access to a professional Contact Center with effective phone assistance, remote troubleshooting tools, and enough technical strength for all needed escalation. Because small and midsize businesses typically have tight information technology budgets and can spare little executive attention for dealing with network support tasks, Progent's Help Desk Services could be the most efficient way to make sure that small business information systems stay up and running. Read more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class IT professionals who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network security consulting, high availability network engineering, virtualization solutions, plus integration, programming and training for small business software such as financials, ERP, business analytics, sales automation, and office productivity packages. Progent can help with short-term projects such as site relocations and massive system migrations, extended initiatives such as management reporting application programming and support, database software programming and administration services, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system administration, or urgent response like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange Server and Microsoft SQL in order to provide small companies with higher degrees of reliability, protection, and performance than is feasible using the type of on-site data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same data centers that support the gear of many of the world's biggest IT organizations, Progent can eliminate the expense of building and managing the systems required for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, security and performance is constantly tracked, and systems are regularly archived and available for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in a setting that not only provides the top level of fault-tolerance and expandability but that is also simple for customers to migrate to another service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting world-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed service, can support the multi- platform and non- standardized environments typical of smaller businesses, and keeps control of the software licenses in the client's hands so that migrating to a new virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online consulting support to help businesses of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize local IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to provide centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so any potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to block or recover rapidly from a ransomware attack. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Chandler, Arizona Businesses
Progent's staff size, breadth of technical expertise, and familiarity with corporate network support allow small businesses to sidestep the problems associated with excessive dependence on thinly staffed service firms or individual consultants.

Working with Progent's Experts allows your small business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network support, small companies often depend heavily on freelance consultants. Though freelance support providers carry lower overhead than more substantial support firms and can afford to bill nominally smaller rates, they are frequently too overworked to respond rapidly to critical problems. If an independent engineer is occupied with another customer, sick, on vacation, or in training, the absence of replacement personnel may force your business to wait for help in case of a crisis. As your small business expands, system downtime or difficulties with critical programs become more expensive. The dollars you thought you were saving on a freelancer can be eaten up quickly due to lower productivity. Also, when independent consultants confront unfamiliar problems, the unavailability of a large engineering group to rely on for assistance requires them to train on the job while your company ends up footing the costs for their ongoing education.

  • Have Access to Experts in Complex IT Issues
    The majority of smaller support organizations or independent engineers who concentrate on small business IT consulting are capable of delivering connect-the-dots fixes but don't have the background to deal cost-effectively with complex IT environments that have a variety of operating systems, many locations, VoIP systems, mobile workers, interconnected accounting and operational applications, eCommerce, and specialized line-of-business software. Progent's background with global companies and Progent's large staff of specialists can be valuable to your company because big-company environments are inherently complex, integration issues require thorough knowledge in many technical disciplines, and achieving an acceptable degree of robustness, reliability, and security requires industry-proven best practices.

  • Create a Firm Basis for Growth
    Small businesses often start with a network implemented on a shoestring budget. Lacking a solid architecture, a series of ad hoc fixes commonly get thrown on top of a marginal structure. As a company grows, reliability and expandability issues can undermine the productivity of the organization. Such environments need thorough evaluation, intelligent business analysis, and broad-based experience to upgrade to an IT environment that can act as the solid foundation to meet critical business needs and support future expansion.

  • Partner with Solution Providers, Not Product Vendors
    Small companies need direction and education to work through an increasingly complicated array of IT alternatives available for enabling business growth and improving productivity. Businesses do not need an IT consultant or service firm that attempts to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise exclusively. This permits Progent to align consulting support with the genuine interests of clients. Mixing IT support and product reselling can result in a situation where the proposed solution is built around a predetermined technology instead of being driven by the actual needs of a small business.

Get in Touch with Progent
If your Chandler, Arizona business needs to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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