Professional Online Support for Chandler, Arizona Networks from Certified Engineers
Small businesses have typically been underserved by major IT service firms. Many small businesses permit themselves to become overly dependent on freelance consultants or small support firms who don't have the bandwidth or comprehensive skill sets to react quickly or effectively to technical crises. Still other small businesses resort to giant service providers that employ technicians able to provide by-the-numbers solutions to ordinary problems but who do not have the experience and versatility to handle the variety of configurations and absence of standards that characterizes small business IT systems.

Progent's time-tested approach to delivering affordable and effective technical service to small businesses has made Progent one of the most respected Microsoft Gold network consulting organizations in the country. Progent has delivered online help to companies in every state in the country and offers onsite help in most zip codes.

For larger companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal network service team. Co-sourcing can cut costs and help meet schedules for big projects such as application programming, disaster recovery planning, network security evaluations, office consolidations, or technology migrations.

Progent can also provide access to accredited experts to assist your company to design and implement your cloud strategy.

Key Products and Technologies Serviced by Progent's Consultants for Business Networks in Chandler, Arizona
Progent's national team of certified experts provides support for all aspects of network systems deployed by companies of all sizes. Practice areas served by Progent in Chandler include:

Service Delivery Options for Chandler, Arizona Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support services is built on the Help Desk operational structure common to big IT support organizations. Progent's Help Desk Service Mechanism promotes rapid response, comprehensive service records, consistent follow-up, and strict cost monitoring for a range of network service delivery options that include online troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can help clients to troubleshoot and fix network issues without the expense or delay of travel for onsite service calls. The experience of Progent's network engineers makes it possible to handle the majority of IT issues rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to address emergency situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn more information about Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent provides on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to deliver small businesses the optimal solution: hands-on service technicians when you need them plus the remote help of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The response time for on-site service calls is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details concerning why to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all companies who need fast and reliable access to a professional Helpdesk with efficient phone support, online troubleshooting capability, and enough technical strength for all needed problem escalation. Because small and midsize businesses typically have limited IT budgets and can provide little executive bandwidth for dealing with IT support tasks, Progent's Contact Center Outsourcing Services could be the most efficient option to make sure that small business computer systems are always productive. Read more about Progent's Contact Center services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable access to world-class consultants who can provide help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop network engineering, virtualization strategies, plus integration, customization and support for business applications including financials, ERP, business analytics, CRM, and office productivity packages. Progent can help with one-time projects such as site relocations and massive software upgrades, longer term initiatives like management information software programming and customization, relational database software programming and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications like Exchange and Microsoft SQL in order to provide small businesses with greater levels of reliability, security, and recoverability than is possible with the class of in-house data center that is achievable for most small and midsize organizations. Since Progent utilizes the same facilities that support the gear of some of the world's biggest information technology organizations, Progent can save you the cost of building and maintaining the systems required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and revisions stay updated, security and performance is continually tracked, and systems and data files are regularly archived and available for complete and rapid restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small company's servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is in addition easy for customers to migrate to another service firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit companies with mixed environments to save significantly on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class dependability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can handle the multi- platform and loosely standardized networks common with small companies, and keeps ownership of the licenses in the customer's possession so that moving to a new virtualized host is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

Why Progent Is the Right Alternative for Chandler, Arizona Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise IT support allow small and midsize companies to sidestep the problems related to over dependence on thinly staffed service organizations or individual consultants.

Teaming with Progent enables your small business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For network services, small businesses often depend heavily on freelance consultants. Although individual support providers have lower expenses than larger IT service firms and can afford to bill apparently smaller rates, freelancers are frequently unable to respond quickly to critical network problems. If an independent consultant is busy with different customer, sick, on vacation, or in training, the lack of backup personnel may force your company to go without help in case of an emergency. The more your small business grows, system unavailability or problems with line-of-business programs become more costly. The dollars you believed you were saving on a freelancer can disappear fast due to lost output. Also, when independent consultants confront new technologies, the unavailability of a large consulting group to depend on for help forces them to train on the job while your business ends up with the bill for their continuing training.

  • Have Access to Expertise in Complex Network Issues
    The majority of small service firms or independent engineers specializing in small company IT support are capable of providing connect-the-dots fixes but don't have the seasoning to deal efficiently with complicated network configurations with a variety of operating systems, many offices, Voice over IP implementations, remote clients, integrated accounting and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's background with global enterprises and Progent's large team of experts can benefit your company because enterprise environments are characteristically complex, support problems require in-depth understanding of in many technical areas, and achieving an acceptable level of stability, reliability, and security requires enterprise-tested leading practices.

  • Create a Firm Basis for Growth
    Small companies typically begin with an IT system implemented on a tight budget. Lacking a strong architecture, a sequence of improvised fixes commonly get tossed onto of a marginal foundation. As a company evolves, reliability and scalability problems can undermine the success of the business. Such environments need thorough evaluation, intelligent strategic planning, and in-depth experience to upgrade to an IT environment that will act as the reliable foundation to handle current business requirements and support downstream expansion.

  • Team with Solution Consultants, Not Product Vendors
    Smaller businesses require guidance and insight to navigate through an ever more complicated maze of IT alternatives offered for enabling growth and improving productivity. Businesses do not need an IT consultant or service organization that attempts to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent provides consulting and services exclusively. This allows Progent to align consulting support with the genuine needs of customers. Mixing network support and product selling can lead to a conflict where the proposed solution is built around a predetermined technology instead of being driven by the actual requirements of a small business.

How to Contact Progent
If your Chandler, Arizona company wants to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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