Chandler, AZ Online Help from Certified Computer Network Service Consultants
Progent's computer troubleshooting services can deliver your Chandler, AZ business affordable and dependable access to world-class IT engineers. By providing IT support help when you need it, offering specialized expertise for mission-critical technologies, delivering value-added services such as automated server monitoring, and billing only for support you receive, Progent offers your Chandler, Arizona company an affordable solution for maximizing the productivity and profitability of small office information systems. If you run a local system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent way for businesses and local governments to create and maintain a reliable and safe IT network and to benefit from fast access to the experienced consulting usually available only to corporations who are able to set up a sizeable internal IT staff.

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal IT support group. Co-sourcing can save money and minimize technical risks for big IT initiatives like software development, disaster recovery preparedness, network security audits, merging datacenters, or software migrations.

Progent can also provide the services of certified experts to help your business to design and implement a sensible cloud strategy.

Main Technical Areas Supported by Progent for Business Networks in Chandler, Arizona
Progent offers the support of qualified consultants for all aspects of information technology deployed in small companies. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Chandler, Arizona Companies
Progent has a selection of alternatives for providing small businesses with affordable computer services for troubleshooting, consulting, hosting, and network management. Progent's model for delivering network support services is built on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive service documentation, dependable follow-through, and tight cost control across a range of network service delivery modes that include remote troubleshooting, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can assist clients to troubleshoot and repair hardware and software issues without the expense or delay of on-premises service calls. The background of Progent's network consultants makes it possible to handle most network issues rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible signup process for new clients to address urgent situations and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to deliver small and midsize companies the best of both worlds: in-person service professionals when you require them as well as the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business software programmers. The wait time for on-site support calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Find out more concerning how to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for all businesses who need fast and dependable support from a professional Help Desk with efficient telephone support, online repair capability, and enough technical strength for all needed escalation. Because smaller businesses typically are constrained by tight IT budgets and can provide little executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient way to ensure that business information networks are always productive. Learn more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant network engineering, server virtualization solutions, plus integration, customization and training for business programs including financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with short-term projects such as site moves and massive system upgrades, extended projects like management analytics software development and customization, database software programming and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system administration, or emergency services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange and Microsoft SQL Server to provide small businesses with higher degrees of dependability, protection, and recoverability than is feasible with the type of on-site data center that is realistically affordable for most small companies. Because Progent uses the same facilities that host the gear of many of the planet's biggest IT organizations, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and revisions stay updated, protection and performance is continually monitored, and systems and data files are consistently backed up and available for complete and rapid restoration. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize organization's servers in a setting that not only provides the highest level of dependability and extensibility but that is in addition easy for customers to migrate to another service firm or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit small businesses with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed solution, can handle the multi- platform and non- standardized environments common with small businesses, and keeps ownership of the licenses in the client's possession so that moving to a different virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online consulting services to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Chandler, Arizona Small Businesses
Progent's staff size, scope of information technology expertise, and familiarity with enterprise IT consulting allow small and midsize companies to sidestep the pitfalls associated with over reliance on thinly staffed support firms or independent consultants.

Working with Progent allows your small business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For network services, small companies often depend excessively on individual engineers. Although freelance support engineers have lower overhead than more substantial support firms and can afford to charge apparently smaller fees, they are occasionally stretched to far to react rapidly to urgent network problems. If a freelance consultant is busy with different customer, ill, on travelling, or in class, the absence of replacement personnel may force your company to wait for assistance during an emergency. The more your company expands, network unavailability or problems with critical applications get more costly. The money you thought you were conserving on an independent consultant can disappear fast due to lost productivity. In addition, when independent consultants encounter unfamiliar problems, the unavailability of a big engineering group to depend on for assistance requires them to train in place while your business ends up footing the costs for their continuing training.

  • Gain Access to Certified Professionals in Advanced IT Issues
    The majority of small service organizations or freelance engineers specializing in small company IT support are capable of delivering connect-the-dots fixes but don't have the experience to deal cost-effectively with complex IT configurations that have mixed operating systems, many locations, VoIP implementations, remote clients, interconnected financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive team of specialists can benefit your business because big-company environments are characteristically complex, integration problems require in-depth understanding of in many technical disciplines, and achieving an acceptable degree of robustness, reliability, and protection requires enterprise-proven best practices.

  • Create a Solid Basis for Growth
    Small companies often begin with a network cobbled together on a tight budget. Without a solid architecture, a series of ad hoc fixes often get thrown onto of a weak foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. These environments need thorough evaluation, smart business analysis, and in-depth experience to upgrade to an IT environment that will act as the reliable basis to handle current business requirements and support downstream expansion.

  • Partner with Solution Providers, Not Resellers
    Smaller companies require guidance and insight to navigate through an increasingly complex array of technology alternatives available for enabling business growth and improving efficiency. They do not need an IT consultant or support firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services and expertise only. This permits Progent to match technical support services with the genuine interests of customers. Combining network support and product selling can result in a conflict where the recommended solution is built around a preselected vendor rather than being driven by the actual requirements of a small business.

Get in Touch with Progent
If your Chandler, Arizona business wants to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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