Affordable Network Tech Support from Microsoft Certified Experts for Companies in Charleston, SC
By offering professional support when you need it, making available specialized knowledge for key business applications, providing innovative services such as virtual server hosting, billing only for services you receive, and charging no sign-up fees or retainers for standard services, Progent allows you to increase the competitive value of your It network and cut support expenses. Progent appreciates that network protection, dependability, and efficiency are as important to small businesses as to major corporations but that small companies lack the economy of scale to invest heavily in computer networks and internal service groups. Progent's basic value proposition is that no network support firm can match Progent's capability to provide the IT support your business needs whenever you require it and at a cost you can afford.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house network service personnel. Co-sourcing can cut costs and minimize technical risks for major projects like application design and development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of certified experts to help your business to plan and execute your cloud computing strategy.

Core Technologies Supported by Progent for Businesses in Charleston, South Carolina
Progent provides the support of qualified experts for all facets of information technology deployed in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Charleston, South Carolina Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for delivering network support is built on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, comprehensive activity documentation, reliable follow-up, and strict expense monitoring for a range of IT service delivery alternatives that include online repairs, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can assist clients to troubleshoot and fix network issues without the cost or delay of travel for onsite service calls. The experience of Progent's IT consultants allows them to handle the majority of IT issues rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup procedure for first-time customers to address emergency situations and Progent bills by the minute with no startup fees or minimums, so you pay only for the support you get. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more information concerning Progent's online network support services.

  • Onsite Support
    Progent offers on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: onsite support professionals when you require them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for in-person service calls is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more concerning how and why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Services are designed for small and midsize businesses who need prompt and reliable access to an online Help Desk Call Center with effective telephone support, online troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses usually have tight information technology budgets and can spare scant executive attention for dealing with network support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective option to make sure that small business computer networks stay up and running. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to world-class consultants who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, non-stop network design, virtualization strategies, plus integration, programming and support for small business software such as accounting, operations, reporting, CRM, and productivity software. Progent can provide assistance with one-time projects including site relocations and massive system migrations, longer term projects like management information software development and support, relational database software programming and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange Server and SQL Server in order to provide small companies with greater levels of reliability, security, and recoverability than is feasible using the class of internal data center that is practical for the majority of small and midsize businesses. Because Progent uses the same data centers that host the equipment of many of the planet's biggest information technology organizations, Progent can save you the cost of creating and maintaining the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and service packs stay updated, security and performance is constantly tracked, and systems are regularly backed up and available for full and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's production servers in a setting that not only provides the top level of dependability and extensibility but that is also simple for customers to transfer to a different service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class availability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered solution, can handle the mixed- platform and non- standardized networks typical of small businesses, and retains control of the software licenses in the customer's hands so that moving to a different virtual host is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote consulting to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to stop or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Charleston, South Carolina Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate network support enable small businesses to avoid the problems related to excessive dependence on small service firms or freelance engineers.

Working with Progent's Experts enables your business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network services, small companies sometimes rely excessively on freelance consultants. Though freelance service engineers carry lower overhead than larger support organizations and can afford to bill nominally lower rates, individuals are often unable to respond quickly to urgent problems. If an independent consultant is busy with another client, ill, on vacation, or in training, the absence of backup personnel may require your business to wait for assistance during a crisis. The more your company expands, system downtime or problems with critical programs become more costly. The money you believed you were conserving on a freelancer can be eaten up quickly because of lower productivity. In addition, when independent engineers confront unfamiliar technologies, the lack of a large engineering team to count on for advice requires them to learn with the meter running while your company ends up footing the costs for their ongoing training.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
    Many small support organizations or independent consultants focused on small company network consulting may excel at delivering routine solutions but don't have the experience to deal efficiently with complicated network infrastructures with mixed operating systems, numerous locations, Voice over IP systems, mobile workforces, interconnected financial and analytical software, data-driven web sites, and custom business software. Progent's experience with global enterprises and Progent's large staff of experts can be valuable to your company because big-company environments are characteristically complicated, integration issues require thorough knowledge in numerous technical areas, and achieving an acceptable degree of robustness, availability, and protection requires enterprise-tested processes.

  • Create a Firm Foundation for Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Without a strong basis, a series of improvised fixes commonly get tossed onto of a tenuous structure. As a company grows, reliability and scalability issues can undermine the productivity of the organization. Such networks require thorough assessment, intelligent strategic analysis, and broad-based expertise to upgrade to a network infrastructure that will provide the reliable foundation to meet current business requirements and ease future expansion.

  • Partner with Solution Providers, Not Product Resellers
    Small companies require guidance and education to work through an ever more complex array of technology alternatives available for enabling business growth and improving productivity. Businesses do not need a network consultant or service firm that tries to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services exclusively. This permits Progent to match consulting services with the real needs of customers. Combining IT consulting and product selling can result in a conflict where the recommended solution is based on a preselected technology rather than being driven by the actual requirements of a small business.

Get in Touch with Progent
In case your Charleston, South Carolina company wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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