Expert Online Service for Charleston, South Carolina Computer Networks from World-class Consultants
Small businesses have typically been ignored by large IT support firms. Many small businesses permit themselves to grow excessively dependent on freelance consultants or small support organizations who lack the size or comprehensive skill sets to react promptly or effectively to network crises. Still other small businesses turn to mass-market support firms that employ technicians trained to provide standardized fixes for common problems but who do not have the experience and technical scope to handle the variety of environments and absence of standards that characterizes small business IT networks.

Progent's time-tested methodology for providing low-cost and effective technical service to small businesses has made Progent one of the top Microsoft Gold IT service organizations in the country. Progent has provided remote help to small businesses in every state in the United States and can dispatch onsite support in almost all zip codes.

For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house network support staff. Co-sourcing can save money and help meet schedules for big projects such as software programming, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your company to design and execute a sensible cloud computing strategy.

Main Practice Areas Serviced by Progent's Consultants for Companies in Charleston, South Carolina
Progent's nationwide team of industry certified support professionals provides support for virtually all aspects of information systems found in companies of any size. Areas supported by Progent in and around Charleston include:

Support Delivery Options Available for Charleston, South Carolina Companies
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support services is built on the Help Desk Call Center structure common to big IT support groups. Progent's Contact Center Service Mechanism promotes rapid support, comprehensive activity documentation, reliable follow-through, and strict expense monitoring across a range of IT support delivery options that include remote troubleshooting, in-person help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite service calls. The background of Progent's IT engineers allows them to resolve most IT issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup process for new customers to accommodate emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to deliver small businesses the best of both worlds: on-premises service technicians when you require them plus the remote expertise of Progent's worldwide team of network engineers, security professionals, and business software programmers. The response time for in-person support calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more details concerning why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for all companies who need prompt and reliable support from a professional Help Desk Call Center with effective phone support, online troubleshooting capability, and enough technical depth for all needed escalation. Since smaller businesses typically are constrained by tight IT budgets and can spare scant management attention for dealing with network support, Progent's Contact Center Services can be the most efficient way to ensure that business information networks are always productive. Read more details about Progent's Help Desk services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable access to world-class IT professionals who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop it system design, virtualization strategies, plus configuration, customization and support for business applications including accounting, operations, management reporting, CRM, and productivity suites. Progent can help with short-term projects such as office relocations and massive system migrations, extended projects such as business analytics application programming and customization, relational database software programming and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with greater levels of availability, protection, and performance than is possible with the class of internal data center that is achievable for the majority of small companies. Since Progent uses the same data centers that host the gear of some of the planet's largest IT companies, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also ensure that patches and revisions stay current, protection and performance is continually tracked, and systems are regularly backed up and available for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's production servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition simple for customers to transfer to a different service provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow small businesses with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class reliability and an unprecedented degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can support the mixed- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtualized host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting support to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover quickly from a ransomware incident. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Charleston, South Carolina Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with enterprise IT support enable small and midsize businesses to avoid the problems associated with excessive dependence on thinly staffed service organizations or individual consultants.

Working with Progent allows your business to:

  • Avoid Over Dependence on Individual Support Consultants
    For network services, smaller companies sometimes rely heavily on individual engineers. Although individual service engineers have lower overhead than more substantial support organizations and can typically charge apparently smaller fees, individuals are occasionally too overworked to react rapidly to critical network problems. If a freelance engineer is occupied with different client, sick, on travelling, or in training, the absence of backup personnel may force your company to wait for assistance in case of a crisis. As your small business expands, system downtime or problems with critical applications become more expensive. The money you thought you were saving on an independent consultant can disappear quickly because of lower output. Also, when independent consultants confront new problems, the lack of a big consulting group to fall back on for help forces them to learn in place while your organization ends up footing the costs for their continuing education.

  • Have Access to Experts in Complex IT Issues
    Many smaller support organizations or freelance consultants specializing in small company network support are capable of delivering connect-the-dots solutions but lack the seasoning to work cost-effectively with complex IT infrastructures that have mixed platforms, many offices, VoIP implementations, remote workforces, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's experience with worldwide companies and Progent's extensive group of experts can be valuable to your business because big-company networks are by nature complex, integration issues demand in-depth understanding of in many technical areas, and reaching a high level of stability, reliability, and protection requires industry-tested leading practices.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically begin with a network implemented on a shoestring budget. Without a solid architecture, a sequence of improvised fixes commonly get thrown on top of a tenuous structure. As a company evolves, stability and expandability problems can undermine the productivity of the business. These environments need proper evaluation, smart strategic planning, and broad-based expertise to migrate to a network infrastructure that will act as the solid foundation to meet current business needs and ease downstream growth.

  • Work with Solution Finders, Not Resellers
    Smaller businesses require guidance and education to navigate through an increasingly complicated array of IT options available for accelerating business growth and improving efficiency. Businesses do not need a network engineer or support firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align technical support with the real interests of clients. Combining network consulting and product reselling can result in a conflict where the proposed solution is based on a preselected vendor instead of being based on the actual requirements of a customer.

How to Contact Progent
In case your Charleston, South Carolina company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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