Expert Online Support for Charleston, South Carolina Networks from Certified Consultants
Small businesses have traditionally been underserved by large IT support organizations. Many small companies allow themselves to grow excessively dependent on freelance engineers or small consulting organizations who lack the bandwidth or comprehensive skill sets to respond promptly or effectively to network crises. Other small companies resort to giant service providers staffed with technicians able to offer standardized fixes for common issues but who are missing the experience and versatility to handle the diversity of environments and absence of standardization typical of small business information networks.

Progent's time-tested methodology for delivering affordable and effective network support to small businesses has made Progent among the most respected Microsoft IT service firms in the United States. Progent has provided online help to businesses in every state in the U.S. and offers onsite support in most zip codes.

For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal network service personnel. This can cut costs and help meet schedules for major IT initiatives like software design and development, business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to accredited experts to help your company to design and implement a sensible cloud strategy.

Key Technologies Supported by Progent for Businesses in Charleston, South Carolina
Progent's group of industry certified experts offers assistance for all aspects of information technology deployed by businesses of all sizes. Technologies supported by Progent in and around Charleston include:

Service Delivery Alternatives Available for Charleston, South Carolina Businesses
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for providing IT support services is based on the Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Service Model ensures rapid support, comprehensive activity documentation, consistent follow-up, and strict cost monitoring for an array of network service delivery options that include online repairs, onsite help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to analyze and repair hardware and software issues without the cost or delay of travel for onsite service visits. The background of Progent's network engineers allows them to handle most IT problems quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration process for first-time clients to accommodate emergency situations and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Learn more details concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's remote service experts to deliver small businesses the best of both worlds: onsite support technicians when you require them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more concerning how and why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Contact Center Services are intended for all companies who need fast and reliable access to an online Helpdesk with effective telephone assistance, online repair capability, and sufficient technical strength for full problem escalation. Since small and midsize businesses usually are constrained by limited information technology funds and can spare little executive attention for handling IT support tasks, Progent's Contact Center Services could be the most efficient option to ensure that business computer networks stay up and running. Read more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly access to world-class IT professionals who can provide assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network protection consulting, fault tolerant network consulting, virtualization solutions, plus configuration, customization and training for business programs such as financials, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including site moves and massive software upgrades, longer term projects like business analytics application programming and customization, database application development and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is possible with the class of on-site data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same facilities that host the equipment of some of the world's largest information technology companies, Progent can eliminate the cost of creating and maintaining the systems required for enterprise-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also see to it that patches and revisions remain updated, protection and performance is continually monitored, and systems and data files are consistently backed up and available for complete and prompt recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the top level of dependability and extensibility but that is also convenient for customers to transfer to a different support firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure support, and IT management while achieving enterprise-class dependability and an unparalleled level of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can support the multi- OS and loosely standardized environments typical of smaller businesses, and retains control of the software in the client's possession so that migrating to a new virtualized host is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting to help organizations of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine local IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent offers a selection of affordable, fixed-price monthly services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like IPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Find out more about ProSight DPS managed cloud backup and recovery.

Special Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated array of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on network protection and can help with complex security projects such as SIEM solutions to help enterprises comply with industry guidelines and statutory regulations for IT information protection and incident reporting.

The breadth and size of Progent's engineering team offer a powerful array of benefits to organizations trying to increase the productivity of their information system within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, in the trenches of IT support, executing a broad range of technical projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class technical skills, but also a consultant with field-tested approaches for resolving real-world IT problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you are charged exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no registration charge and asks no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity does away with king-size invoices for fast solutions. Another advantage of granular billing is that clients will not be inclined to permit less critical issues to stay unaddressed until they grow into big ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small service organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by each consultant to every customer. The practice of detailing and organizing service activity allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has few competitors. Small companies who utilize independent service providers or who employ internal support personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Charleston, South Carolina company wants to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Assistance
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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