Affordable Network Support from Microsoft and Cisco Qualified Consultants for Companies in Charleston, SC
By delivering world-class know-how when you require it, providing in-depth knowledge for key applications, providing high-value services such as virtual server hosting, invoicing solely for services delivered, and requiring no sign-up fees or retainers for standard services, Progent helps your company to increase the business value of your It system and cut service costs. Progent recognizes that network security, dependability, and performance are just as important to small companies as to major corporations but that smaller organizations lack the leverage to invest heavily in information technology and in-house support staffs. Progent's basic value proposition is that no network support organization can equal Progent's capability to deliver the IT support expertise your business needs when you need it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing services to add to the technical skills of your internal network support personnel. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can also provide access to certified consultants to help your business to plan and implement a sensible cloud strategy.

Key Products and Technologies Serviced by Progent for Charleston, South Carolina Businesses
A Microsoft Gold Certified Partner IT service firm with a world-class team of Cisco certified CCIE network infrastructure experts and Apple accredited engineers, Progent provides emergency assistance and affordable online consulting to Charleston, SC businesses for a wide range of information technologies such as:

Service Delivery Options for Charleston, South Carolina Businesses
Progent has a variety of options for providing small businesses with affordable IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for providing computer support services is built on the Call Center operational structure familiar to big IT groups. Progent's Helpdesk Service Model promotes rapid response, comprehensive activity documentation, consistent follow-through, and strict cost control across an array of IT support delivery modes that include online repairs, in-person help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can assist customers to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises support visits. The experience of Progent's network engineers makes it possible to handle most network problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to address emergency situations and Progent charges by the minute with no startup charges or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent offers onsite technical support for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online support experts to give small and midsize businesses the optimal solution: on-premises service technicians when you need them as well as the on-line help of Progent's worldwide team of network consultants, security specialists, and business application programmers. The wait time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who need prompt and reliable support from a professional Contact Center with effective telephone assistance, online troubleshooting tools, and enough technical strength for full escalation. Since smaller businesses usually have tight information technology budgets and can provide little management bandwidth for handling network support tasks, Progent's Help Desk Call Center Services could be the most efficient option to make sure that small business computer systems are always up and running. Learn more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security consulting, high availability network engineering, virtualization strategies, plus configuration, customization and training for small business applications including financials, operations, management reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including site moves and major system upgrades, longer term projects like business analytics application programming and support, relational database application development and DBA support, and web development, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency services such as data restoration and malware removal.

  • Application Hosting
    Progent can host mission-critical applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is possible using the type of in-house data center that is realistically affordable for the majority of small organizations. Since Progent utilizes the same facilities that host the equipment of some of the world's biggest information technology companies, Progent can save you the cost of building and maintaining the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also see to it that upgrades and revisions stay current, security and performance is constantly tracked, and systems are consistently archived and available for complete and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small company's servers in a setting that not only provides the top degree of dependability and extensibility but that is in addition easy for clients to migrate to another service firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow companies with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered solution, can handle the mixed- OS and non- standardized networks common with small businesses, and retains control of the software in the client's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced remote consulting to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine on-premises resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services managed backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

Why Progent Is the Right Choice for Charleston, South Carolina Small Businesses
Progent's size, breadth of technical expertise, and experience with enterprise IT consulting enable small companies to avoid the pitfalls related to excessive reliance on small service organizations or independent consultants.

Working with Progent allows your small business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For IT services, small companies sometimes rely excessively on individual engineers. Though individual service providers carry lower overhead than more substantial IT service firms and can afford to bill apparently lower fees, they are often spread too thin to respond quickly to critical situations. If a freelance engineer is occupied with another client, sick, on vacation, or in class, the absence of backup staff may require your business to wait for assistance in case of a crisis. As your company expands, system downtime or problems with line-of-business applications become more costly. The money you thought you were saving on a freelancer can disappear quickly due to lower output. In addition, when freelance consultants confront unfamiliar technologies, the lack of a big engineering group to count on for assistance requires them to learn with the meter running while your business ends up footing the bill for their continuing training.

  • Gain Access to Certified Professionals in Complex IT Solutions
    Many smaller support organizations or independent engineers specializing in small business IT support are capable of providing connect-the-dots fixes but lack the experience to deal efficiently with complicated IT environments with mixed platforms, multiple sites, VoIP implementations, remote clients, interconnected accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive team of specialists can benefit your business because enterprise environments are by nature complicated, integration problems require in-depth knowledge in many technical disciplines, and reaching an acceptable degree of stability, availability, and security calls for industry-proven processes.

  • Build a Solid Foundation for Growth
    Small companies typically begin with a network cobbled together on a tight budget. Lacking a carefully designed architecture, a series of band-aid repairs commonly get thrown on top of a tenuous foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. These networks need proper assessment, intelligent business planning, and in-depth experience to upgrade to an IT environment that can act as the reliable basis to meet current business needs and ease future expansion.

  • Partner with Solution Finders, Not Product Resellers
    Small businesses need direction and insight to navigate through an ever more complicated array of technology options offered for accelerating growth and improving productivity. They do not need an IT consultant or support organization that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent sells services and expertise only. This allows Progent to match technical support with the real needs of customers. Mixing network consulting and product selling can lead to a conflict where the proposed solution is built around a predetermined vendor rather than being driven by the true needs of a customer.

Get in Touch with Progent
If your Charleston, South Carolina business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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