Immediate, Affordable Remote Network Assistance for Charleston, South Carolina Small Businesses
For more than twenty years, Progent has focused on delivering enterprise-quality network support services to clients with small-company budgets. Progent has developed a unique service solution that includes a cost-effective, seamless virtual office infrastructure, sophisticated online repair technology, a large team of consultants certified in a broad range of technical disciplines, a Help Desk Call Center service model that promotes efficiency and ensures follow-up, a worldwide group of on-line service experts, in-person service availability for the majority of most zip codes in the U.S., and a company ethos committed to resolving network problems in the shortest time and at the least cost to clients.

For mid-size and large companies, Progent can provide co-sourcing services to supplement the skills of your internal IT support staff. Co-sourcing can save money and help meet schedules for major IT initiatives such as software programming, disaster recovery preparedness, security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified experts to help your company to design and execute your cloud computing strategy.

Main Technical Areas Supported by Progent for Businesses in Charleston, South Carolina
Progent provides the services of certified consultants for all aspects of business network technology deployed in small companies and local governments. Technologies serviced by Progent include:

Support Delivery Options Available for Charleston, South Carolina Businesses
Progent has a variety of options for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for providing computer support services is based on the Help Desk operational structure common to larger IT support organizations. Progent's Contact Center Service Mechanism ensures fast support, comprehensive activity records, consistent follow-through, and tight cost control for a range of IT service delivery alternatives that include online repairs, on-premises help, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can help customers to analyze and repair network problems without the cost or time loss of in-person support calls. The background of Progent's network engineers makes it possible to handle most network problems quickly. For complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup process for first-time customers to address urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the help you get. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out more details about Progent's online computer support services.

  • On-site Service
    Progent provides onsite technical assistance for registered customers in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote support engineers to give small companies the best of both worlds: onsite support professionals when you require them as well as the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for on-site support calls is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more about why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for all businesses who need fast and reliable support from an online Help Desk Call Center with effective phone support, online troubleshooting capability, and enough technical strength for all needed escalation. Because smaller businesses typically are constrained by limited IT budgets and can spare little executive attention for dealing with network support, Progent's Help Desk Call Center Services could be the most cost-effective way to make sure that small business computer systems are always up and running. Read more details concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security consulting, high availability network consulting, virtual server solutions, plus configuration, programming and training for small business applications including financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as office moves and massive system upgrades, longer term projects such as management reporting application development and customization, database software programming and DBA support, and web design, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange Server and MS SQL in order to provide small and midsize businesses with higher levels of dependability, security, and performance than is feasible using the type of in-house data center that is achievable for the majority of small and midsize companies. Since Progent utilizes the same data centers that host the equipment of many of the planet's biggest information technology companies, Progent can eliminate the cost of building and managing the infrastructure needed for world-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain updated, security and performance is continually tracked, and systems and data files are consistently backed up and ready for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small or midsize company's servers in an environment that not only provides the top degree of availability and expandability but that is in addition easy for clients to transfer to a different support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit companies with multi-vendor environments to save significantly on the costs of hardware, system support, and IT administration while getting enterprise-class reliability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can handle the multi- platform and non- standardized networks common with small businesses, and keeps control of the licenses in the customer's possession so that migrating to a different virtualized host is quick, safe, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote support to help businesses of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.

Why Progent Is the Right Choice for Charleston, South Carolina Businesses
Progent's size, breadth and depth of technical expertise, and experience with enterprise IT support allow small and midsize companies to sidestep the problems associated with excessive dependence on small service firms or individual consultants.

Working with Progent's Experts enables your business to:

  • Avoid Excessive Dependence on Individual Consultants
    For network support, small companies sometimes rely heavily on freelance consultants. Though freelance support engineers have lower overhead than larger IT service organizations and can afford to bill nominally smaller fees, freelancers are often stretched to far to respond quickly to urgent situations. If a freelance engineer is busy with different customer, ill, on vacation, or in class, the lack of replacement staff may force your company to wait for assistance in case of an emergency. The more your small business grows, system unavailability or difficulties with critical programs get more costly. The dollars you believed you were saving on an independent consultant can disappear fast because of lower productivity. In addition, when independent consultants confront unfamiliar technologies, the unavailability of a large consulting group to count on for help forces them to train with the meter running while your business ends up with the bill for their ongoing education.

  • Have Access to Certified Professionals in Sophisticated IT Issues
    The majority of small service organizations or independent consultants focused on small company network consulting may excel at providing routine solutions but lack the seasoning to deal efficiently with complex IT infrastructures with mixed platforms, many sites, Voice over IP implementations, mobile workers, integrated financial and operational software, data-driven web sites, and custom business software. Progent's background with global companies and Progent's large staff of experts can be valuable to your business because enterprise environments are by nature complicated, integration issues require thorough knowledge in many technical disciplines, and achieving an acceptable degree of robustness, availability, and security requires enterprise-tested best practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies often start with an IT system implemented on a shoestring budget. Without a proper basis, a series of ad hoc repairs commonly get thrown on top of a marginal foundation. As a company evolves, stability and scalability problems can hinder the productivity of the organization. Such networks need proper evaluation, smart strategic planning, and in-depth expertise to upgrade to an IT environment that can act as the reliable foundation to meet critical business requirements and ease future expansion.

  • Partner with Solution Finders, Not Product Vendors
    Smaller companies require guidance and insight to work through an ever more complex array of IT alternatives offered for enabling growth and enhancing efficiency. Businesses do not need a network engineer or service firm that tries to sell them products. Progent avoids conflicted motives by not selling any products. Progent provides services only. This allows Progent to match consulting support services with the genuine needs of clients. Combining IT consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined technology rather than being driven by the actual needs of a customer.

Contact Progent
If your Charleston, South Carolina company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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