Introduction to Progent's Consulting Expertise for RIM BlackBerry Solutions
BlackBerry Consulting and Support ServicesMobile connectivity to messages, contacts, schedules, and the web has become a vital capability of IT networks for businesses of any type. RIM BlackBerry handhelds are some of the most popular solutions for achieving location-independent connectivity. But the infrastructure required to support BlackBerry handhelds has become steadily more sophisticated as the demand for fault tolerance and and air-tight security has heightened. Progent's BlackBerry certified engineers focus in providing small businesses enterprise-class network support and technical services that are economical and effective.

Being a Microsoft Gold Partner with more than a decade of experience working with Microsoft Exchange Server, Progent can provide in-depth assistance in integrating RIM BlackBerry and Microsoft products by offering services like Microsoft Exchange 2010 support and by providing complementary services such as Lync Server integration and MS Office Communications Server support to manage IM and rich presence. Progent's Microsoft SQL 2016 consultants and MS SQL Server 2014 consultants can set up and troubleshoot your SQL database server to operate optimally with BES Server, and Progent's MS System Center Data Protection Manager specialists can assist your company to develop archiving and restore processes to preserve your data and minimize productivity disruption in the event of a breakdown of your messaging system.

Progent also retains a staff of Cisco certified CCIE network engineers who are accessible online to provide expert assistance for designing and repairing your company's network infrastructure so it supports your BlackBerry solution with enterprise levels of resilience, scalability, protection, and manageability. Cisco Certified Internetwork Experts are elite network professionals who earn this top-level status only as a result of strenuous examination by Cisco. CCIEs are able to resolve even the most intractable issues associated with network planning, configuration, troubleshooting, and support.

Consulting Support Services for BlackBerry BES Server
Research in Motion's high-end platform for managing big collections of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated software allows Exchange, Domino, or Groupwise users to transmit and receive emails that stay encrypted during transit to ensure optimum data protection. BlackBerry Enterprise Server also streamlines a broad variety of vital management tasks that span from smartphone deployment and upgrades to wireless security and fault tolerance.

RIM BlackBerry Enterprise Server Configuration Help

Progent's BlackBerry-certified consultants can help you use BlackBerry BES Server to do routine tasks like:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Update BlackBerry device software remotely
  • Manage client settings with BlackBerry's extensive selection of policies

Progent's BlackBerry-certified engineers can also help you to use BlackBerry BES Server to implement important procedures not available with the less advanced BlackBerry BES Server Express. These tasks include:

  • Set up and support BES Server's high-availability infrastructure using VMware
  • Install BlackBerry smartphones wirelessly
  • Establish specialized administration roles
  • Automatically track and report on the overall health of your solution

Professional BlackBerry Consulting Support Services Offered Online from Progent
Progent's certified RIM BlackBerry engineers are available online to deliver prompt technical help to businesses in the Charlotte area or anywhere in the state of North Carolina. Progent's experienced remote consulting team has helped businesses solve network problems and reduce support expenses in every state in the U.S. and established a substantial base of loyal customers. (Refer to Progent's client testimonials.)

Progent can provide online consulting support for a broad array of technologies associated with BlackBerry software and devices including synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening wireless security. Important BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone users, activating passwords, implementing wireless software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES environment and assist you to define and implement sensible security configurations.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry consultant offers expertise in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and remove BlackBerry device users on Exchange and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and IM, install access control lists, control Exchange Server data flow, create, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, install, test, repair, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and network requirements analysis, system design, deployment planning and execution, performance tuning, design of a fault-tolerant architecture, data backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to design a wireless system that meets your IT budget and supports your business strategy. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to decide which management model and physical components meet your needs, and analyze your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed decisions concerning options for software editions, processors and mass storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry expert can assist you to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-qualified security specialists to perform company-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry environment.

Contact Progent to Get Support from a BlackBerry-Qualified Professional
To contact Progent about professional assistance for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.
















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