Consulting Support Services for BlackBerry Environments
RIM BlackBerry ConsultantsBlackBerry wireless PDAs were once among the most popular solutions for maintaining mobile access to email, scheduling, web-based programs, and other vital business data. Progent can provide Charlotte, North Carolina businesses the services of BlackBerry-certified consultants who can assist companies to manage existing BlackBerry deployments or migrate smoothly to a more popular mobile solution.

As the complexity of small company networks has increased, and as the need for enterprise-class security, reliability, and disaster recovery has become the standard for companies of all sizes, successful deployment and maintenance of BlackBerry solutions has become increasingly difficult. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and corporate databases, small organizations frequently resort to external support firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-qualified engineers who can help small businesses to plan, administer, and troubleshoot BlackBerry-based solutions economically and efficiently, eliminating the necessity for an internal BlackBerry solutions expert and lowering the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, coupled with Progent's efficient online service delivery model, gives small businesses a budget-friendly alternative for incorporating BlackBerry products productively into their IT network.

Progent's consultants can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft technology, set up easy-to-use administration tools to help you monitor and support BlackBerry devices across your company, recommend security policies that make sense for your business, develop custom wireless applications, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your regular backup procedures so that it can be recovered rapidly and safely.

Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and maintenance of BlackBerry smartphones, providing a centralized solution for handling key tasks like smartphone installation, updates, and retirement while also providing a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless communication between Microsoft Exchange, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry users and supports wireless synchronization.

BlackBerry BES Server Troubleshooting Assistance

BES Server provides a variety of data protection capabilities starting with automatic data encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in selecting levels of security to meet the specific requirements of your network. Progent's BlackBerry authorized consultants can help you to select advanced security features and enable them remotely. Examples of these wirelessly selectable security settings include:

  • Disable a device
  • Erase information from a lost or stolen smartphone
  • Disable Bluetooth functionality
  • Activate built-in defenses against malware

BES Server also offers flexibility in selecting ways to prevent mobile users from loading or executing unsafe or prohibited software. Progent can help you to select blocking processes such as:

  • List precisely what programs are allowed on the device
  • Prevent external software from allocating persistent memory on the BlackBerry smartphone
  • Determine which functions third-party programs can use on the BlackBerry device
  • Limit the types of access third-party software running on the smartphone can initialize
  • Prevent all third-party software from being loaded or run on the BlackBerry smartphone

Progent's Remote BlackBerry-Qualified Technical Support is Fast and Economical
For businesses in Charlotte, North Carolina who require quick and economical help from a certified BlackBerry consultant, Progent delivers efficient online assistance from a seasoned support team who have delivered network solutions to companies in each state in the United States. (See Progent's client testimonials.)

Online consulting services eliminates travel expense and enables specialists to solve problems quickly, so you reduce wasted productivity. Progent's RIM BlackBerry specialists have earned accreditations in all BlackBerry technologies and can provide professional help in fields such as fixing synchronization issues, deploying BlackBerry Enterprise Server (BES), and creating a secure, high-availability network infrastructure for BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can assist you to perform basic support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters and auto-signature, modifying user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's seasoned experts can in addition help your company to resolve a wide array of issues associated with synchronization, device detection, email reconciliation, web access, mobile connectivity, IM, desktop application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online help for small business IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry technical support costs at a minimum and, by resolving problems promptly, improves the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network needs assessment, system architecture, roll-out strategy and implementation, performance optimization, design of a fault-tolerant environment, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to create a wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which administration approach and equipment meet your requirements, and evaluate your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning options for software editions, processors and storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry consultant can help your company to select and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-qualified security engineers to run company-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Expert
To contact Progent about technical support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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