Enterprise-class Online Consulting and Support Services for BlackBerry Environments
RIM BlackBerry Online Configuration HelpSafe and reliable connectivity from handheld devices to email platforms like Exchange Server, Lotus Domino, or Groupwise has become a strategic requirement for businesses of any size who want to maximize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are among the most popular solutions for enabling and managing wireless communications. However, maintaining productive BlackBerry environments is increasingly complex due to the sophisticated tools available to meet the demand for enterprise-class security and non-stop operation. Progent's BlackBerry qualified consultants are experienced at providing remote consulting and support expertise for BlackBerry systems, reducing service costs and resolving problems faster than is possible via traditional on-site service providers.

Progent has a large group of remote engineers qualified to support networks that include technology from all major suppliers. (See technical certifications of Progent's engineers.) Progent's Cisco CCIE engineers can help your company to manage challenging issues with your network environment. Progent's Apple qualified specialists can assist your business to integrate Macs with your mobile communications solution and can provide support with iPhone and iPad integration. Progent's Linux specialists can offer assistance in supporting application servers based on all leading implementations of Linux such as RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo. This breadth of expertise allows Progent to offer a convenient source for all consulting assistance required in multi-platform environments and avoids the finger-pointing that small companies often encounter when looking for technical support.

Progent's network security engineers have earned prestigious security certifications such as Certified Information Security Manager (CISM) and Information System Security Architecture Professional (ISSAP). Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small companies include a pair of low-cost security inventory testing service packages that enable small businesses to receive a professional network security evaluation from a Progent security consultant to determine possible weaknesses in the security posture you expose on both sides of your firewall.

BlackBerry Enterprise Server (BES) Integration Support
The BlackBerry Enterprise Server (BES) gives companies a single and secure mechanism for integrating BlackBerry wireless devices into their email, collaboration, and application infrastructure. BlackBerry Enterprise Server (BES) allows mobile BlackBerry clients to access Microsoft Exchange Server, Lotus, or Novell GroupWise messaging and to synchronize BlackBerry handsets with workstations to achieve consistent information for applications like calendars, address books, tasks, notes, and specialized business programs. Due to BlackBerry BES Server support for Microsoft Exchange, users with BlackBerry handsets can have effortless connectivity with Exchange email and to IM-enabled applications via Microsoft Office Live Communications Server and Lync Server integration.

BlackBerry Enterprise Server Support

Progent's BlackBerry-qualified consultants can assist you to design, implement, and troubleshoot BlackBerry BES Server so that you improve the productivity of BlackBerry users, streamline the management of a BlackBerry environment, and lower the cost of supporting a mobile workforce.

Professional BlackBerry Technical Support Services Available Online from Progent
Progent's certified RIM BlackBerry engineers are accessible remotely to provide prompt technical help to businesses in the Charlotte area or anywhere in the state of North Carolina. Progent's experienced remote technical support experts have helped IT organizations solve network issues and cut support expenses in each state in the U.S. and established a substantial base of satisfied clients. (Refer to Progent's client testimonials.)

Progent offers online consulting support for a broad array of issues related to RIM BlackBerry products such as wireless synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server, and strengthening wireless security. Major RIM BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to perform basic technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging software. Progent's certified service professionals can in addition assist you to troubleshoot a wide range of problems concerning synchronization, device detection, email reconciliation, web browsing, wireless connectivity, IM, workstation software configuration, and Desktop Redirector.

As a leader in delivering nationwide remote technical assistance for small business networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless support costs low and, by handling problems promptly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry engineer offers support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to add and delete BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, manage Exchange Server data flow, generate, update, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, install, validate, troubleshoot, and produce documentation for a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology requirements assessment, system architecture, roll-out strategy and execution, performance optimization, design of a high-availability architecture, data backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to design a mobile wireless solution that meets your information technology budget and supports your business strategy. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which administration model and hardware products meet your needs, and evaluate your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make smart choices about options for software editions, processors and mass storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry consultant can help your company to choose and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-qualified security specialists to run company-wide security assessment and compliance validation and recommend improvements to support your BlackBerry solution.

Contact Progent to Get Help from a BlackBerry-Qualified Expert
If you wish to get in touch with Progent about engineering support for BlackBerry mobile wireless integration, call 1-800-993-9400 or refer to Contact Progent.

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