Consulting Support for RIM BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile smartphones from Research in Motion are one of today’s most popular products for maintaining anytime-anywhere access to messaging, scheduling, web-based programs, and other critical business information. As the sophistication of small company networks has increased, and as the need for world-class protection, dependability, and disaster recovery has grown to be the standard for businesses of all sizes, successful deployment and support of BlackBerry solutions has grown increasingly difficult. To handle areas such as security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging systems and corporate databases, small organizations often resort to external support firms who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-qualified engineers who can help small businesses to plan, manage, and repair BlackBerry-based solutions economically and effectively, dispensing with the necessity for an internal BlackBerry solutions specialist and lowering the expense and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-Gold certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This range of knowledge, combined with Progent's efficient remote support capabilities, gives small businesses an economical alternative for integrating BlackBerry products seamlessly into their information system.

Progent's engineers can help your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange setup so that your database and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to enable you to track and control BlackBerry smartphones across your business, recommend security policies that are right for your business, develop custom wireless applications, and ensure that your IT network architecture is properly designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be restored quickly and safely.

Consulting Services for BlackBerry Enterprise Server
BlackBerry BES Server streamlines administration and maintenance of RIM BlackBerry devices, offering a centralized solution for handling key jobs such as device installation, upgrades, and deactivation while also providing a solid foundation for security and fault tolerance. BlackBerry BES Server supports transparent integration between Exchange, Groupwise, or Domino messaging servers and BlackBerry smartphones and supports wireless synchronization.

BlackBerry BES Server Troubleshooting Help

BlackBerry BES Server includes a wealth of data protection capabilities starting with automatic encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent flexibility in adjusting degrees of protection to match the special needs of your company's network. Progent's BlackBerry authorized engineers can assist your company to select powerful security functions and activate them wirelessly. Examples of these wirelessly configurable security features include:

  • Disable a smartphone
  • Erase information from a lost BlackBerry device
  • Disable Bluetooth
  • Activate internal protection against malicious attacks

BlackBerry BES Server also offers versatility in determining how to prevent users from installing or executing unsecure or unauthorized applications. Progent can help you to choose protective techniques such as:

  • List precisely what applications are allowed on the device
  • Prevent external software from using persistent memory on the BlackBerry device
  • Determine which functions external programs can use on the smartphone
  • Limit the kinds of access external software running on the BlackBerry smartphone can initialize
  • Block all third-party software from being installed or run on the BlackBerry device

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has been awarded certifications from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to architecting mobile productivity solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to carry out basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters, editing user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging software. Progent's seasoned experts can in addition assist you to troubleshoot a broad array of problems associated with synchronization, handset recognition, messaging reconciliation, web browsing, wireless connectivity, IM, workstation software installation, and Desktop Redirector.

As a leader in providing countrywide online help for small office networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless technical support expenses low and, by handling problems quickly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks including resolving enterprise activation problems, adding and removing BlackBerry smartphone users, setting activation passwords, implementing wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also help you to use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and assist you to select and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system based on Exchange Server. Progent's BlackBerry consultant has support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and delete BlackBerry smartphone clients on Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, control Microsoft Exchange Server data flow, generate, update, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Professional
To contact Progent about technical assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.
















© 2002- 2018 Progent Corporation. All rights reserved.