Fast and Affordable Remote Support for Charlotte IT Networks
Urgent Remote Consulting for Charlotte SystemsFor businesses located in Charlotte or anywhere in the state of North Carolina, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, plus the services of CISSP-accredited security consultants to handle high-level security design and diagnostic issues.

Progent's remote support experts offer exceptional leverage because they have the real-world background and have access to the advanced technology needed to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since solutions accumulate fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating system outages and associated costs due to business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to many online support companies, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where quick fixes manage to turn into substantial tabs. Progent's penchant for solving technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized tools and field-proven processes that allow the maximum degree of effectiveness for online engineering help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to access your company's environment remotely without compromising network security.

Progent's advanced technical support database system stores thorough documentation of the service that Progent's clients have received. Progent's staff consultants have access to the specifics of services delivered to every client by every engineer. This database of issues and solutions is stored as a conveniently accessible proprietary knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and formal partnerships with important vendors such as Cisco and Microsoft open up other vast support knowledge bases and allow quick response from vendors' internal support staff so Progent's online consulting experts can come up with optimal resolutions quickly.

Remote support offered by Progent to businesses in Charlotte and anywhere in the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight portfolio of outsourced network management services covers all critical facets of information technology including email protection, security and compliance, automated backup/recovery, and network infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight Systems Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for businesses who don't have the budget to build and maintain an internal Call Center but who require quick access to a dependable Help Desk with proficient phone support plus the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your established organization, identifying or modifying Call Center software products to handle the particular needs of your corporation, or providing temporary online personnel to reinforce your in-house Help Desk Call Center team to deal with demanding situations such as software transitions, major upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your customers in Charlotte or anywhere in the state of North Carolina quick access to a reliable technical support group with extensive experience delivering phone consulting and online diagnostics for IT systems powered by Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a key contributor to business success, and Progent's aim is to solve instead of merely record IT problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting staff provides phone-based professional engineering expertise and training in special application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Word, and MS Excel. For additional information about Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Charlotte, or anywhere in the state of North Carolina, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By anticipating possible trouble spots before they expand into crashes, proactive monitoring can minimize inconvenient and costly service failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows networks, or systems that support a variety of platforms.
How Your Charlotte Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote assistance with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For offices and startups in Charlotte or throughout the state of North Carolina, Progent's online network support specialists can deliver effective and economical IT support whenever your business needs it. More than a decade of offering remote tech support has led to Microsoft Gold status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix computer problems rapidly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Charlotte company relies on a regular independent consultant or maintains an in-house organization that can handle the majority of computer problems, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to address sudden system emergencies or particularly tough integration problems.

Advantages of Progent's Network Help for Companies in Charlotte
Progent's remote technical help services enable your Charlotte organization to have the advantages of on-call, world-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic worth by being more available, efficient, and protected. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    For most businesses in Charlotte and throughout North Carolina, nearby network service providers, whether made up of outside consultants or an in-house IT staff, can solve typical network problems. On the other hand, IT crises may spring up when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your local service personnel. In these instances, Progent's on-call service experts provide an easy, quick, and economical way to augment your local help and to transfer useful information to increase your ability to deal with future issues locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller companies commonly rely on individual freelance consultants. Although independent consultants carry smaller internal costs than larger consulting organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your business grows, network downtime and problems with vital applications become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your network remains available.

  • Build a Solid Basis for Seamless Growth
    Businesses typically start with an IT system created on a shoestring budget. Without a proper infrastructure, band-aid fixes can get piled onto a weak foundation. When a company grows, stability and expandability issues can hinder the productivity of the organization. Such badly designed environments need proper analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a system infrastructure that can provide the solid foundation to meet critical business demands and simplify future growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller companies require guidance and technical training to negotiate an increasingly complicated maze of product options capable of promoting business success and enhancing efficiency. Businesses do not need a network engineer who is motivated to earn a commission on a specific vendor's technology. Network support and product sales can lead to a situation where the recommended solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















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