Remote Computer Consulting for Charlotte Small Office Computer Networks
For small organizations and new ventures in Charlotte or anywhere in the state of North Carolina, Progent's phone-based computer support specialists can deliver effective and cost-effective IT support the moment your business requires it. More than 10 years of offering online repair services has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve network problems quickly while eliminating the cost and lost time that comes with on-site support visits.
Even if your Charlotte small business has a regular independent support technician or employs a full time organization that can deal with common network problems, Progent’s Microsoft and Cisco certified consultants provide a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to address sudden system emergencies or especially challenging integration problems.
Features of Progent's Remote Network Services for Charlotte
Progent's phone help, remote troubleshooting, network security consulting, and system administration services give small offices in Charlotte or anywhere in the state of North Carolina unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's professionals can provide your organization world class IT support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
Immediate Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to small companies in Charlotte and is also ideal for customers in geographic areas of North Carolina that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has access to a broad selection of Microsoft support tools, service databases, and continuing training.
Per Minute Rates to Minimize Expenses
Progent offers online help on a per-minute basis, so you pay only for the services you receive. Progent requires no minimum fee for online service and imposes no periodic subscription fee. This keeps you from facing big bills for quick fixes.
Access to Cisco Network Architecture Professionals
As a Certified Partner for Cisco Systems, Progent can provide help from on-staff professionals with experience in planning, implementing, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.
Application Specialists Team
Progent's basic support offerings consist of technology integration, Microsoft Exchange expertise, corporate security design, and Help Desk Call Center support. Progent's Application Experts Team can provide world-class consulting support for critical application areas. Support available from the Application Experts Team includes:
By offering a convenient one-stop source for network generalists and application experts, Progent can tailor timely, cost-effective, and thorough IT solutions that fit the unique requirements of your business.
State of the Art Online Connectivity Tools
Secure online access allows Progent's support experts to see precisely what your users see. This makes it possible to find quick solutions to issues that might otherwise require an expensive personal service call. State-of-the-art remote connectivity tools and experienced engineers combine to allow Progent to repair most IT issues quickly and affordably. Progent is a pioneer in online troubleshooting and remote system analysis.
Support for Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
24-hour Service for Maximum System Uptime
For small businesses with line-of-business applications, Progent can provide 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high network uptime.
Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-constrained small companies whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
Benefits of Progent's IT Support for Small Organizations in Charlotte
Progent's remote support services enable your City# small company to have the advantages of timely, expert IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic worth by being increasingly reliable, efficient, and secure. Benefits to your business include:
Convenient remote expansion of your on-site support resources
For most small businesses in Charlotte or anywhere in North Carolina, nearby network service resources, whether made up of freelance consultants or an internal maintenance staff, can resolve the majority of network problems. However, serious problems sometimes spring up when your regular resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual service personnel. In these cases, Progent's online service specialists provide a convenient, fast, and affordable solution to supplement your regular resources and to convey valuable information to increase your capability to deal with downstream problems locally.
Reduced Reliance on Freelance Service Providers
For IT maintenance, small offices commonly rely on individual freelance service providers. Although freelance service people have smaller internal costs than larger consulting companies and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your business to wait for help during an emergency. As your company grows, system downtime and trouble with critical software are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup service expertise to make sure your network remains available.
Create a Scalable Basis for Seamless Expansion
New companies typically start with an IT architecture created on a modest budget. Lacking a strong infrastructure, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. Such badly designed environments need proper assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure able to deliver the solid foundation to handle current business requirements and ease future expansion.
Work with Problem Solvers Instead of Technology Resellers
Small companies require guidance and technical education to navigate through an ever more complicated maze of product alternatives available for promoting business success and improving productivity. Businesses hardly need a network consultant who is trying to resell a certain vendor's technology. IT consulting and product selling can lead to a scenario where the proposed
solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align technical expertise with the real interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking allow small offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.
Proven Methodology
Progent’s team of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry experience, in the trenches of network service, executing a broad range of IT projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This means that you get not just expert technical capability, but also a consultant with proven methods for applying computer knowledge to solve actual network problems quickly.
Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits per minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.
Full Records of IT Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by each consultant to every customer. The discipline of documenting and organizing service records allows more effective support and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Businesses who work with familiar freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
24x7 Network Monitoring with Microsoft MOM
Progent is one of the few support companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MOM allows your computer support to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT support, visit Immediate Urgent Support.
Even if your business has a small computer services group and a limited technology budget, your information network can still have the same high reliability and performance that once required a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-qualified IT consultants, the latest system management software for proactive monitoring and threshold alarms, and cost-effective support programs such as a help desk call center to keep your mission-critical network applications and servers up and running. Progent's 24x7 Network Management Services include remote network monitoring, server monitoring, and program monitoring to reduce support expenses, resolve problems quickly, and anticipate problems before they degrade network performance. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to perform comprehensive process management. Progent can help with Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to give small business networks enterprise-class availability, security and capacity.
Professionals for Cisco Content Distribution Manager IT Consultants
Progent provides fault tolerant load balancing support that addresses system load balancing, load balanced applications, network infrastructure routing, and content dispatching technology such as F5 Networks 3DNS. non-stop load balancing technologies for which Progent can provide consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.
Microsoft SQL Server 2005 delivers indispensable, standardized tools to computer professionals and network users, reducing the difficulty of designing, integrating, managing, and using company information and analytical programs in environments ranging from mobile devices to enterprise data systems. The sophistication and integration requirements of Microsoft SQL Server 2005 require a network consulting firm with hands-on expertise and wide knowledge in planning and deploying data-driven, comprehensive business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Progent can supply small businesses in the San Francisco Bay Area and select cities across the U.S. with a consultant with knowledge of the new features of MS Word 2007. A consultant from Progent's Experts Team can show you how to incorporate MS Word's powerful components into the workflow of your business, help with creating templates and developing convenient macros, or offer individual education to keep your business up to speed on Microsoft Word 2007 and 2003. Progent's engineers can help your business integrate and manage a secure, robust IT system infrastructure to run your Microsoft Word solutions.
Les Kent has a 25-year history of effective network integration, corporate administration, marketing, and operations. He has shown a knack for creating sophisticated IT solutions during his time as as a system designer, software developer, project manager, deployment consultant, and troubleshooter for small businesses, start-ups, and global corporations.
Progent's Linux consulting services provide small businesses and software developers support for managing and supporting Linux systems that operate with Microsoft-powered networks. Progent offers your organization contact with Linux experts, support professionals qualified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience offers you a convenient one-stop source to show you how to create and manage a protected and robust mixed-platform network and communications infrastructure that allows Linux and Microsoft coexistence by integrating Windows with major Linux variations including RedHat, SUSE, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent's Microsoft-certified consultants have 18 years of experience providing e-mail, electronic messaging and telecommunications/email combination solutions for San Francisco Bay Area companies. Progent provides economical Microsoft Exchange Server support services to enhance email security and virus protection, provide fault tolerant email, and implement remote and wireless email connectivity. Progent’s Microsoft Exchange consulting and support offerings can aid you in designing and implementing a Microsoft Exchange upgrade or a migration from a legacy SMPT system or outdated Microsoft Email product such as Exchange 5.5 to Microsoft Exchange Server 2003 or Exchange Server 2000. Progent also offers Windows XP and Vista desktop Microsoft Mail consulting for Microsoft Exchange and Outlook and can show you how to set up Microsoft Outlook 2003, Outlook 2000, Microsoft Outlook XP, and Outlook Web Access. For email virus protection and spam blocking, Progent offers expertise with Postini spam filtering and Trend Micro software. Progent is an authorized Postini Managed Service Provider (Postini MSP). As a Postini reseller, Progent can help small organizations take advantage of Postini’s advanced spam blocking solutions.
Microsoft ISA 2006 is a comprehensive gateway that offers a powerful application layer firewall, virtual private network (VPN), and web caching solution for securing the Internet-facing networks of any organization against a wide range of attacks. Progent's Microsoft-certified ISA Server experts can show you how to design, cost-justify, test, install, customize and manage the Standard or Enterprise edition of ISA Server 2006 on your information system.
If you are producing UNIX or Linux software on a network that has Microsoft Windows-based servers, PCs, and office applications, Progent offers full-service network support outsourcing that allows you to focus on your area of high-value expertise without the continual distraction of maintaining your company information system. Through the use of smart network monitoring and by providing remote and in-person assistance as your company needs it, Progent offers an economical solution for maintaining an information network that provides excellent reliability, protection, and efficiency. Progent's Linux developer support offerings feature comprehensive it outsourcing, virtual infrastructure, remote and in-personsupport and troubleshooting, 24x7 monitoring services, and help desk call center support.
Progent delivered a wireless networking environment that allowed a school to increase productivity and avoid the recurring costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing remote sites up to 2.5 miles apart and can extend to even greater ranges. This wireless alternative offered better performance and reliability than recourse to amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz band it provided immunity to local interference.
If you have a company IT system with 10 to 50 desktop clients, Progent's network outsourcing services save your company from over-reliance on single independent service provider while giving you affordable and reliable access to enterprise-class network expertise. By delivering network support help when you require it, offering advanced expertise for critical technologies, delivering unique support such as automated network monitoring, and billing only for support you use, Progent offers you an affordable solution for optimizing the productivity of your small business information system. Progent is the smart way for small organizations to create and maintain a robust and secure IT network and to have quick access to the experienced consulting ordinarily available only to enterprises who are able to afford a sizeable in-house IT organization.
