Immediate Remote Help for Charlotte Networks
Fast Online Help for Charlotte NetworksFor companies in Charlotte or anywhere in the state of North Carolina, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online support to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers provide excellent leverage because they possess the real-world experience and have access to the advanced technology necessary to resolve the majority of network problems rapidly. Efficient support lowers direct expenses because solutions require fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization benefits additionally with indirect expenses by reducing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting know-how is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for online support is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you pay only for the support that you receive. In contrast to typical online service organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and simple policy for billing eliminate scenarios where fast repairs somehow end up as large invoices. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and proven processes that permit the maximum level of efficiency for online technical support and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's Technical Response Center to link to your company's environment without breaching network security.

Progent's sophisticated service database application includes detailed documentation of all support that Progent's clients have received. Progent's authorized engineers have access to the details of all help rendered to each client by every Progent engineer. This history of issues and resolutions is structured as a readily retrievable internal database that enables Progent's online technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft open up other vast technical support databases and allow fast response from vendors' internal engineering staff so Progent's remote consulting experts can find the best solutions in the least time.

Online technical support services offered by Progent to companies in Charlotte and throughout the state of North Carolina include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all key facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to block or recover rapidly from a ransomware incident. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for businesses who lack the money or time to assemble and manage an in-house Help Desk Call Center but who require quick communication with an efficient Call Center with professional phone assistance as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and acts as a seamless extension of your existing Help Desk team. Progent's Virtual Help Desk can serve as a an escalation resource to resolve the most difficult technical issues, or be available in hectic situations when your ordinary resources are swamped.

    Progent's Help Desk staff of seasoned network consultants offers your clients in Charlotte or anywhere in the state of North Carolina rapid contact with an effective network service resource with years of background offering phone help and online repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a significant enabler of business productivity, and Progent's goal is to solve instead of simply report technical problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Team can supply online advanced engineering expertise and education in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, custom programming, and training services, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Charlotte, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so your computer maintenance is proactive and automated. By spotting looming trouble spots before they result in crashes, proactive monitoring can minimize stressful and costly network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that support a combination of OS platforms.
How Your Charlotte Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Charlotte or throughout the state of North Carolina, Progent's phone-based network support specialists can deliver professional and cost-effective system help whenever your company requires it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to repair IT problems quickly while avoiding the cost and lost productivity that comes with on-site support calls.

Even if your Charlotte company has a local independent support technician or employs a full time IT staff that know how to handle typical computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the time or the expertise to address unexpected system emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Offices in Charlotte
Progent's online network troubleshooting services allow your Charlotte company to have the advantages of on-call, world-class IT support without the cost of managing a full-time IT organization. Your information system will acquire greater business value by being more available, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    With most offices in Charlotte and throughout North Carolina, nearby computer support resources, whether consisting of freelance consultants or an in-house IT staff, can take care of the majority of technical problems. On the other hand, IT crises may strike when local support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local support technicians. In these situations, Progent's on-call service professionals offer a convenient, fast, and affordable way to augment your local resources and to pass on valuable knowledge to improve your capability to handle downstream issues in-house.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller offices commonly rely on individual freelance service providers. While independent service people carry smaller internal costs than big support firms and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the absence of fallback help may force your business to wait for help during an emergency. As your business grows, network downtime and problems with vital software are more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of reserve support experts to make sure your IT system is always up and running.

  • Create a Scalable Basis for Seamless Growth
    Organizations typically begin with an information architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get piled onto a weak foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. These badly designed systems need proper assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network infrastructure that can offer the stable foundation to meet current business requirements and facilitate future expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations need guidance and technical education to navigate through an increasingly complicated array of product alternatives capable of promoting business growth and enhancing productivity. Businesses do not need a network consultant who is motivated to sell a certain vendor's technology. Network support and product sales can result in a scenario where the proposed solution is built around a profitable product instead of the true needs of a business. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to align IT expertise with the best needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical experience, fine tuned support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Complete Family of Servers
    Progent can provide in-depth support for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for services provided during normal business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Companies who work with familiar independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















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