Fast and Affordable Online Help for Charlotte Computer Networks
Immediate Phone Help for Charlotte SystemsFor companies in Charlotte or anywhere in the state of North Carolina, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging networking issues, plus the services of CISSP-qualified security consultants to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent value because they have the real-world experience and have access to the sophisticated tools necessary to resolve most network problems quickly. Efficient support reduces direct costs since solutions use up fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization saves even more with indirect costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical remote support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from situations where quick repairs somehow turn into big tabs. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized technologies and field-tested methodologies which ensure the maximum degree of efficiency for online consulting and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to link to your network without violating network security.

Progent's proven service reporting application keeps thorough records of the service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of assistance provided to every Progent customer by every consultant. This history of problems and responses is structured as a conveniently retrievable support database that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available other massive technical knowledge bases and permit fast access to manufacturers' internal support staff so Progent's online service specialists can find the best resolutions in the least time.

Online support provided by Progent to companies in Charlotte and throughout the state of North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by some of the world's leading enterprises. The ProSight line of IT management outsourcing services covers all key facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability to stop or recover quickly from a ransomware incident. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who don't have the budget to create an in-house Help Desk Call Center but who need fast communication with an effective Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent reinforcement of your current Help Desk team. Progent's Virtual Call Center can operate as a an escalation alternative to resolve the toughest network challenges, or be ready in hectic circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center team of veteran information technology experts provides your customers in Charlotte or anywhere in the state of North Carolina immediate contact with a large support group with extensive background providing telephone-based support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk the reputation as a key enabler of business efficiency, and Progent's aim is to solve rather than merely record IT problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Group offers online advanced consulting expertise and training in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, programming, and training services, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Charlotte, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so that your computer support is proactive and automated. By spotting potential trouble spots before they evolve into downtime, remote monitoring can avoid stressful and costly network crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks based on multiple OS platforms.
How Your Charlotte Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Charlotte or throughout the state of North Carolina, Progent's phone-based computer support engineers are ready to provide professional and affordable system support the instant your organization needs it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair network problems quickly while avoiding the expense and lost time associated with on-site support visits.

Even if your Charlotte business works with a local independent support technician or employs a full time IT staff that can handle typical network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to address unexpected network crises or especially tough integration projects.

Benefits of Progent's Network Help for Businesses in Charlotte
Progent's online IT consulting services enable your Charlotte company to realize the benefits of on-call, enterprise-level IT support without the cost of maintaining a full-time IT organization. Your information system will derive greater business value by becoming increasingly available, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    For most companies in Charlotte or anywhere in North Carolina, nearby network support providers, whether represented by independent consultants or an internal IT staff, can resolve typical network issues. However, IT crises sometimes occur when local resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite support people. In these situations, Progent's on-call support professionals offer a convenient, fast, and affordable way to supplement your regular help and to transfer valuable knowledge to increase your capability to resolve downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller organizations often depend on individual freelance service providers. While freelance service people have less internal costs than big service firms and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the lack of reserve help may force your business to wait for assistance during an IT crisis. As your company expands, network downtime and problems with critical software become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve service experts to make sure your network is always up and running.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically begin with an information architecture implemented on a modest budget. Without a proper infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can impede the success of the business. These poorly designed environments need proper analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a network infrastructure able to offer the solid foundation to handle critical business requirements and simplify future expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller companies require guidance and technical training to navigate through an ever more complicated maze of product alternatives capable of accelerating business success and improving productivity. They do not need a computer consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is built around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align IT consulting with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT experience, refined remote support tools, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, at the forefront of IT service, executing a broad range of IT tasks for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not only expert technical help, but also a support engineer with field-tested methods for applying technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises help by the minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you won't be tempted to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by every staff member to each client. The discipline of detailing and organizing service records allows more efficient service and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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