Immediate Online Support for Charlotte Networks
Immediate Online Consulting for Charlotte SystemsFor businesses in Charlotte or anywhere in North Carolina, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the assistance of CISSP-certified security engineers to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support lowers direct expenses because service calls require minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is especially important for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are billed just for the support that you actually get. Unlike typical online support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid scenarios where speedy. minor solutions manage to end up as major tabs. Progent's penchant for handling problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized technologies and field-tested methodologies which permit the maximum level of efficiency for remote engineering help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to connect to your system without violating network security.

Progent's advanced technical support reporting system stores thorough histories of all support that Progent's clients have been provided. Progent's staff engineers have access to the details of support delivered to every client by every Progent consultant. This archive of issues and solutions is stored as a quickly searchable support knowledge base that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and formal partnerships with major technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from manufacturers' internal support staff so Progent's online service experts can come up with optimal solutions quickly.

Remote support available from Progent to customers in Charlotte and throughout the state of North Carolina include:

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who need fast access to a dependable Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Call Center consulting expertise can support you in creating an efficient new Call Center or revamping your established organization, selecting or customizing Help Desk Call Center software to handle the unique requirements of your corporation, or adding temporary phone support personnel to work with your internal Help Desk group during demanding scenarios like software migrations, mass upgrades, or installing new applications.

    Progent's Call Center staff of veteran information technology experts provides your computer users in Charlotte or anywhere in the state of North Carolina rapid access to an effective network service resource with extensive background offering phone help and remote troubleshooting for IT systems based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a significant driver of business efficiency, and Progent's policy is to solve rather than merely record network issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based and in-depth engineering support and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To find out more information about Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Network Monitoring Support
    Progent can provide companies in Charlotte, or anywhere in the state of North Carolina, remote network and server monitoring support based on System Center Operations Manager (SCOM), configured by Progent to fit your environment so that your network support is proactive rather than reactive. By anticipating possible trouble spots before they grow into crashes, automated monitoring can head off stressful and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows networks, or environments based on a combination of OS platforms.
How Your Charlotte Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based support with Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Charlotte or throughout the state of North Carolina, Progent's online network support specialists are ready to deliver expert and economical IT support whenever your company has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to solve network problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Charlotte office deals with a local freelance consultant or employs a full time organization that know how to handle the majority of network problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either lack the availability or the experience to fix unexpected network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Organizations in Charlotte
Progent's remote network troubleshooting services enable your Charlotte business to experience the benefits of immediate, enterprise-level network support without the cost of managing an in-house IT staff. Your network will derive added strategic worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most businesses in Charlotte and throughout North Carolina, local computer service providers, whether consisting of outside consultants or a full-time IT staff, can take care of typical technical problems. However, IT crises sometimes strike when your regular support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite service personnel. In these cases, Progent's online service professionals give you an easy, fast, and affordable way to supplement your local help and to pass on useful knowledge to improve your ability to resolve future issues in-house.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller companies commonly rely on individual freelance consultants. While independent service people have less internal costs than big support companies and can often charge lower rates, they are often overextended, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the absence of reserve help may require your company to wait for assistance during an emergency. As your network expands, system downtime and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup support experts to insure your IT system is always available.

  • Build a Solid Basis for Smooth Expansion
    Organizations typically begin with an information system implemented on a shoestring budget. Without a robust framework, band-aid repairs often get piled on top of a shaky foundation. When a company grows, reliability and expandability issues can hinder the success of the business. These poorly built environments require proper assessment, intelligent strategic planning, and wide IT expertise to evolve to a system infrastructure that can provide the solid foundation to handle vital business demands and ease downstream growth.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller organizations need advice and technical training to negotiate an increasingly complex maze of product options available for promoting business growth and enhancing productivity. These companies do not need a computer consultant who is attempting to resell a specific vendor's products. IT support and product selling can lead to a situation where the recommended solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match technical expertise with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of technical background, refined support software, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Entire Family of Servers
    Progent can provide world-class expertise for Microsoft’s popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site visits by the minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent can focus on offering hard-to-find services where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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