Fast Online Troubleshooting for Charlotte Computer Networks
Urgent Phone Technical Support for Charlotte SystemsFor organizations located in Charlotte or anywhere in North Carolina, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the services of CISSP-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's online technical support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced technology needed to solve most information system problems quickly. Efficient support lowers immediate costs because service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by minimizing or avoiding system downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting expertise is especially valuable in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you pay only for the support that you actually get. Unlike many online support companies, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent scenarios where speedy. minor fixes somehow turn into large tabs. Progent's skill at dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized technologies and field-tested methodologies that permit the highest degree of effectiveness for remote help and troubleshooting for information networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's Technical Response Center to connect to your environment without compromising system security.

Progent's advanced service database application includes comprehensive histories describing all service that Progent's customers have been provided. Progent's team consultants have access to the specifics of assistance rendered to each Progent client by every Progent consultant. This history of problems and resolutions is structured as a quickly retrievable proprietary knowledge base that allows Progent's remote support professionals to share their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's advanced certifications and formal relationships with major vendors including Cisco and Microsoft open up additional massive technical support databases and permit quick access to vendors' internal engineering staff so Progent's online consulting experts can come up with the best solutions promptly.

Remote technical support services offered by Progent to companies in Charlotte and anywhere in the state of North Carolina include:

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based online engineering services include:
  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the money or time to build and maintain an internal Call Center but who require fast access to a dependable Call Center with professional telephone assistance plus the ability to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for larger companies and serves as a seamless supplement to your established Help Desk organization. Progent's Virtual Call Center can serve as a an escalation alternative to resolve the most difficult computer system challenges, or be ready in those instances when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your customers in Charlotte or anywhere in the state of North Carolina instant assistance from a dependable network service resource with years of background delivering telephone-based consulting and online diagnostics for networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a key driver of company success, and Progent's goal is to fix instead of merely document network problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting Team offers online advanced engineering expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and Excel. To read additional information on Progent's consulting, programming, and training services, go to Progent's Applications Experts Group.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as IPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Charlotte, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By anticipating looming trouble spots before they expand into network outages, remote monitoring can minimize disruptive and expensive service failures. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or environments that incorporate a mix of OS platforms.
How Your Charlotte Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote support with Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Charlotte or throughout the state of North Carolina, Progent's online network support engineers can provide professional and cost-effective system help the instant your business requires it. More than a decade of offering online repair services has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access tools to solve network problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Charlotte office deals with a regular independent consultant or maintains a full time organization that can handle typical network issues, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to resolve sudden network crises or especially complex integration projects.

Advantages of Progent's Network Help for Offices in Charlotte
Progent's remote IT consulting services enable your Charlotte organization to have the advantages of on-call, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic worth by being more reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local support resources
    With most companies in Charlotte or anywhere in North Carolina, nearby computer support resources, whether made up of outside consultants or an in-house maintenance staff, can resolve the majority of network issues. However, serious problems may strike when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service experts provide a convenient, fast, and budget-friendly way to supplement your local resources and to convey valuable information to increase your ability to resolve downstream problems in-house.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller organizations often depend on individual freelance consultants. Although freelance consultants have less overhead than big service organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the lack of backup personnel may force your company to wait for help during an emergency. As your business expands, network unavailability and trouble with critical software become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a ready source of backup support experts to make sure your IT system stays up and running.

  • Create a Scalable Basis for Seamless Expansion
    Organizations typically start with an information system created on a shoestring budget. Lacking a proper framework, slap-dash fixes often get piled onto a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. Such badly built systems require careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a system infrastructure that can deliver the solid foundation to handle current business demands and ease future expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller offices require advice and technical training to navigate through an increasingly complex maze of product alternatives available for promoting business growth and enhancing productivity. They do not need a network engineer who is attempting to resell a certain vendor's products. IT support and product sales can result in a situation where the proposed solution is built around a predetermined product rather than the genuine needs of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align technical expertise with the real interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, breadth of technical experience, fine tuned support tools, and understanding of corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world industry background, in the trenches of IT support, performing a broad variety of technical tasks for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises help by the minute. As a result, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for support services delivered during normal business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be forced to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has little competition. Companies who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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