Immediate Online Troubleshooting for Charlotte IT Networks
Urgent Phone Consulting for Charlotte NetworksFor organizations located in Charlotte or anywhere in the state of North Carolina, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified professionals have provided remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to help with advanced security design and troubleshooting issues.

Progent's online support experts offer exceptional leverage due to the fact that they have the practical background and have access to the advanced tools required to resolve the majority of network problems quickly. This lowers immediate costs since service calls require minimal billable consulting minutes. Online support also eliminates the expense of sending an engineer to your location. Your organization benefits even more in incidental costs by reducing or avoiding network downtime and associated costs resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills per minute for phone consulting, so you pay just for the services that you actually get. Unlike many online support firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick fixes somehow turn into substantial invoices. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized tools and proven processes that allow the maximum level of effectiveness for remote technical support and troubleshooting for IT networks of any size. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to access your company's network remotely without violating system security.

Progent's advanced service database application stores comprehensive histories describing all support that Progent's clients have received. Progent's authorized service personnel have access to the records of all help delivered to each Progent client by any Progent consultant. This history of issues and resolutions is organized as a quickly exploitable support database that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service experts are able to arrive at optimal resolutions promptly.

Remote services available from Progent to businesses in Charlotte and throughout the state of North Carolina include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's top enterprises. The ProSight suite of network monitoring and management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so that all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to block or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows customers to execute major projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are well suited for businesses who lack the money or time to build and maintain an internal Call Center but who want quick response from a dependable Help Desk with proficient phone assistance plus the ability to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless reinforcement of your established Helpdesk staff. Progent's Virtual Help Desk Call Center can act as a an escalation option for complex technical challenges, or be ready in overflow situations when your regular resources are swamped.

    Progent's Help Desk Call Center team of veteran network consultants provides your workers in Charlotte or anywhere in the state of North Carolina rapid contact with a large technical support group with substantial experience delivering telephone-based help and online repair service for IT systems powered by Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk perception as a major contributor to business success, and Progent's policy is to solve and not simply annotate IT problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Team offers online and in-depth consulting support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and MS Excel. To find out more on Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Charlotte, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your environment so your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they grow into network outages, system monitoring can ward off inconvenient and costly network crises. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X systems, Windows systems, or environments based on a variety of operating systems.
How Your Charlotte Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online assistance with Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Charlotte or anywhere in the state of North Carolina, Progent's phone-based network support engineers can deliver effective and economical IT support the instant your organization requires it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to repair computer problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Charlotte office works with a local freelance consultant or employs a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers can offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the expertise to address sudden network emergencies or especially complex integration projects.

Advantages of Progent's IT Support for Companies in Charlotte
Progent's online support services allow your Charlotte company to enjoy the benefits of immediate, enterprise-grade network support without the cost of managing a full-time IT staff. Your network will acquire added business value by becoming increasingly available, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most organizations in Charlotte and throughout North Carolina, local network service resources, whether represented by freelance consultants or a full-time IT staff, can deal with typical network issues. However, serious problems can strike when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support personnel. In these situations, Progent's on-call support specialists provide an easy, fast, and budget-friendly solution to augment your regular help and to convey valuable information to improve your capability to handle future problems locally.

  • Less Dependence on Individual Service Providers
    For IT support, smaller businesses commonly depend on individual freelance service providers. While freelance service people carry less internal costs than big consulting companies and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of reserve personnel may force your company to go without assistance during an emergency. As your network grows, network unavailability and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve service expertise to insure your IT system stays available.

  • Build a Scalable Basis for Seamless Expansion
    Companies often start with an information system created on a shoestring budget. Lacking a robust framework, slap-dash fixes often get thrown on top of a shaky foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. These poorly built environments require careful analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture able to offer the stable foundation to meet vital business requirements and simplify future expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller companies need guidance and technical education to negotiate an increasingly complex maze of technology alternatives capable of promoting business success and improving efficiency. These companies do not need a computer consultant who is attempting to sell a specific vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to align technical consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical background, refined remote support tools, and understanding of enterprise networking allow companies to escape the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on industry background, at the front lines of network service, performing a broad variety of technical tasks for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert IT help, but also a consultant with field-tested methods for applying computer knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help per minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted freelance service providers or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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