Fast and Affordable Online Troubleshooting for Charlotte IT Networks
Immediate Remote Technical Support for Charlotte NetworksFor businesses located in Charlotte or anywhere in the state of North Carolina, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, plus the assistance of CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to resolve the majority of information system issues rapidly. Efficient support lowers immediate costs since service calls accumulate minimal billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in incidental costs by reducing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting expertise is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid scenarios where quick repairs manage to end up as major tabs. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and field-proven processes which allow the maximum degree of effectiveness for online consulting and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's online support team to communicate with your company's system remotely without violating system security.

Progent's proven technical support reporting application keeps extensive records describing all support that Progent's customers have received. Progent's team consultants have access to the records of services rendered to every client by every Progent consultant. This database of anomalies and solutions is stored as an easily retrievable proprietary knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and close partnerships with key technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and permit priority access to vendors' internal product engineers with the result that Progent's online consulting experts are able to come up with the best solutions in the least time.

Remote technical services offered by Progent to companies in Charlotte and anywhere in the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. The ProSight line of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are ideal for organizations who lack the resources to assemble and manage an in-house Help Desk but who require fast communication with an effective Call Center with professional telephone assistance plus the ability to escalate complex tasks to high-level consultants.

    Progent's Call Center consulting support can guide you in creating an effective new Call Center or improving your current one, evaluating or enhancing Help Desk Call Center application software to address the unique requirements of your company, or adding temporary phone support staff to supplement your in-house Help Desk team to handle demanding situations like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk staff of veteran information technology professionals gives your workers in Charlotte or anywhere in the state of North Carolina quick assistance from a dependable support resource with years of experience delivering phone support and online diagnostics for networks powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a key driver of business productivity, and Progent's aim is to solve and not just report network issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group can supply phone-based advanced engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft business applications such as CRM, Microsoft Project, Office Word, and Microsoft Excel. To find out additional information about Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Charlotte, or anywhere in the state of North Carolina, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so your computer support is proactive rather than reactive. By uncovering emerging issues before they grow into crashes, proactive monitoring can minimize inconvenient and costly information system breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows environments, or systems that incorporate a combination of platforms.
How Your Charlotte Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote assistance with Microsoft Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Charlotte or anywhere in the state of North Carolina, Progent's phone-based computer support engineers are ready to deliver expert and affordable IT help the instant your organization has to have it. Long experience providing remote tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve computer problems quickly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Charlotte organization deals with a local freelance consultant or maintains an in-house organization that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to fix sudden system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in Charlotte
Progent's online IT consulting services enable your Charlotte organization to enjoy the advantages of on-call, expert IT support without the cost of maintaining an in-house IT organization. Your information system will derive greater business value by being increasingly available, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your local support resources
    For most organizations in Charlotte and throughout North Carolina, nearby computer service providers, whether represented by outside consultants or an in-house IT staff, can take care of the majority of network problems. On the other hand, IT crises can spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support people. In these instances, Progent's on-call support specialists give you a convenient, quick, and affordable way to augment your local help and to pass on valuable knowledge to improve your ability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often rely on individual freelance service providers. While freelance service people have smaller internal costs than larger consulting companies and can often charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the lack of backup personnel may force your business to go without help during an IT crisis. As your business grows, system downtime and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup support expertise to insure your network is always up and running.

  • Create a Solid Foundation for Seamless Expansion
    Organizations often start with an information architecture created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a company grows, reliability and scalability problems can hinder the productivity of the business. Such poorly built environments require careful assessment, intelligent long-term planning, and wide IT expertise to evolve to a network architecture able to offer the solid foundation to meet current business demands and facilitate downstream growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller organizations require advice and technical training to navigate through an increasingly complicated array of product options capable of accelerating business growth and improving productivity. Businesses hardly need a computer consultant who is trying to earn a commission on a specific vendor's technology. Network support and product sales can result in a scenario where the recommended solution is designed around a profitable product instead of the genuine needs of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align technical expertise with the best interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of IT experience, refined remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Line of Servers
    Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 upgrades, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services provided during regular business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by every consultant to each customer. The practice of documenting and organizing support records allows more efficient support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.















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