UNIX, Linux, Sun Solaris, Mac OS X Phone-based Support for Charlotte Small Business IT Networks
For small companies in Charlotte or anywhere in North Carolina, Progent provides round-the-clock online support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and diagnostic jobs.
Progent's online support engineers offer excellent value due to the fact that they have the practical background and the sophisticated tools to solve most information system issues quickly. Efficient support lowers direct expenses because solutions require a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves even more with indirect costs by reducing or eliminating system outages and associated losses resulting from business disruption, upset clients, idle employees, and distracted executives.
Progent's pricing policy for online help is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to typical remote service companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid situations where fast fixes manage to turn into large invoices. Progent's skill at handling problems efficiently translates into your company conserving cash.
Progent's Remote Service Tools
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes that allow the maximum level of efficiency for remote engineering help and repair for small business information systems. Progent provides secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to interface to your environment remotely without compromising corporate security.
Progent's advanced service reporting application keeps detailed histories for the service that Progent's clients have been provided. Progent's team service personnel have access to the records of all help rendered to every Progent client by any consultant. This archive of problems and responses is stored as a readily retrievable internal knowledge base that enables Progent's online support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and formal relationships with important vendors including Cisco and Microsoft make available other massive support knowledge bases as well as to vendors' in-house engineering staff so that Progent's online consulting specialists are able to come up with the most efficient resolutions promptly.
Get Remote UNIX, Linux, Solaris, or Mac OS X Network Help from Progent
To get started with Progent's phone services in Charlotte or anywhere in North Carolina or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's remote technical service engineers offer credentials in an extensive set of technologies. This broad range of IT skills permits Progent's consultants to manage almost any emergency likely to take place in a small or midsize business information system. Credentials earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Associate.
To help companies with mixed-operating system networks, Progent also offers the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional specialists, and ISSAP engineers.
Phone-based support provided by Progent to small businesses in Charlotte and throughout the state of North Carolina include:
UNIX, Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and Mac OS X remote support services address a broad spectrum of information technology such as network architecture, email systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and migration from legacy applications to Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking engineers, and indicates a consultant's technical skills at the expert level. Cisco qualified CCIEs can resolve even the most complex issues occurring in network infrastructure design, deployment, maintenance, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. CCIEs provide exceptional value because their broad experience enables them to fix even the most intractable problems quickly. In typical instances, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few service providers make CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get timely support for severe network infrastructure problems that are crippling business efficiency but are not within the experience of your ordinary computer maintenance providers. Progent's Cisco CCIE engineers can connect to your computer system by means of sophisticated on-line troubleshooting technology in order to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN solutions.
Certified Microsoft Windows Experts Progent's Microsoft-certified online service professionals offer network problem solving and consulting help for the complete line of Microsoft server and business application technology. Progent is a Microsoft Gold Certified Partner consulting company and can offer your company the expertise of support engineers who can show you how to integrate, troubleshoot and manage the extensive family of Microsoft Servers including Microsoft Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Microsoft BizTalk Server, MS Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Microsoft Application Center, SharePoint Server 2007, Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISM and CISSP Qualified Network Security Professionals Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist you to clean up quicky following a serious penetration. Security services offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; integrating firewalls; building secure techniques for off-site and mobile connectivity; guarding your email system from viruses, spam, and directory harvest attacks; and initiating round-the-clock network monitoring.
Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology programs that small companies frequently need. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special areas of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote consulting services include:
Call Center Services
Progent's Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are ideal for small companies who don't have the resources to create an internal Help Desk Call Center but who need quick access to an efficient Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.
Progent’s Virtual Call Center is intended for bigger companies and serves as a transparent addition to your current Help Desk staff. Progent's Virtual Call Center can act as a an escalation resource for the toughest network issues, or be available in those instances when your regular service providers are swamped.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk Call Center or enhancing your established one, selecting or customizing Call Center application software to address the unique demands of your corporation, or providing occasional phone support staff to supplement your internal Help Desk resources to deal with high-demand situations like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology consultants provides your customers in Charlotte or anywhere in the state of North Carolina fast contact with an effective network service group with substantial background delivering phone consulting and remote repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a significant driver of company efficiency, and Progent's aim is to resolve instead of simply record IT issues.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based professional consulting expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, MS Office Word, and Office Excel. To find out additional information concerning Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the imaginative aspect of Macintosh systems by providing phone-based help services and training in imaging, audio, and motion video. Progent's support professionals offer expertise in a range of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio or video or putting together an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Charlotte, or anywhere in the state of North Carolina, online network and server monitoring services based on MS Operations Manager, adapted by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they evolve into crashes, system monitoring can avoid disruptive and expensive information system crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows environments, or environments based on a variety of OS platforms.
How Your Charlotte Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online help with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or send email to information@progent.com.
Progent's Microsoft-certified experts can show you how to evaluate the business justification for deploying SharePoint Portal Server 2007, advise you on the most appropriate version of Microsoft SharePoint Server for your circumstances, provide configuration and integration services, assist you to install MS SQL Server as a supporting database, optimize your network infrastructure, integrate your off-the-shelf and custom application software to work with SharePoint Server 2007, develop a company-wide security strategy that includes portal technology, and deliver troubleshooting and Help Desk services.
Progent can supply small businesses in Northern California and select cities nationwide with a consultant familiar with the latest improvements in MS Word. An engineer from Progent's Experts Team can show you how to incorporate MS Word's productivity enhancing components into the workflow of your organization, help with creating templates and developing convenient macros, or offer 1-on-1 education to keep your company up to speed on Microsoft Word. Progent's staff consultants can help your business build and maintain a safe, robust network and communications infrastructure to run your Microsoft Word applications.
Progent’s experienced Cisco network security consulting professionals offer high-level PIX and ASA Firewall consulting support covering architecture, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and application policy enforcement, mutlivector attack protection, and secure access services. Ranging from economical, plug-and-play desktop devices for small and home businesses to modular gigabit appliances, Cisco PIX Firewall and ASA Firewalls offer advanced protection, performance, and high reliability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform,minimizing common OS-specific security holes.
Progent offers consulting for security analysis packages such as Microsoft Baseline Security Analyzer for performing a set of programmed system testing scans to identify possible security gaps. Progent has broad experience with security auditing tools and can help you to make sense of testing reports and respond appropriately. Progent can help you build protection into your business processes, install scanning applications, plan and implement a secure network architecture, and suggest policies to optimize the security of your network. Progent's security consultants are available to show you how to set up a firewall, design safe remote access to email and data, and integrate virtual private network. Progent's qualified security experts can also validate the security of web-based software and can provide comprehensive information security evaluations of company-wide security to validate your organization's compliance with key industry security standards including HIPPA, NIST, and ISO.
Progent can help you to plan and execute an efficient transition from a Solaris-based information system to a network powered by Windows and capable of running Microsoft's powerful office productivity products, business applications, and software development tools. Progent's Sun Solaris, Windows and Cisco consultants and software development experts can help you guard your data and minimize productivity discontinuity by developing an efficient migration plan that preserves your existing assets in Solaris application and technology. UNIX-to-Windows transition support expertise available from Progent include evaluation of current infrastructure, migration strategy and testing, Microsoft Exchange migration services, information and application migration, and processor and mass storage transition and economization.
Progent is convinced that a well designed and executed information system can be a pivotal factor for accelerating a company's growth, and we follow this belief in our corporate network infrastructure. Progent has built a fault-tolerant virtual office infrastructure that enables our in-house engineers and certified contractors to offer rapid and effective service, cooperate closely on challenging jobs, and experience career and private growth from acting as a member of a dynamic business ethos of personal drive and independence.
For large organizations, Progent can supplement internal IT groups by offering extensive background in deploying critical Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2003 integration, Systems Management Server (SMS) experience, and SQL Server consulting. For the nationwide or global enterprise with branches in Northern California, Progent can act as a transparent nearby supplement of enterprise IT management. Progent’s enterprise support services include corporate-wide security, online branch office support, network architecture, Sarbox conformance, project management, and world-class service for multi-site network environments based on Enterprise Windows 2003. Progent can offer on-site engineers and technicians to help with a campus relocation or office move, or a system designer to assist with building or utilizing an Internet Data Center or Hosting Facility.
Progent provided a wireless integration solution that allowed a school to increase productivity and eliminate the recurring costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is intended for connecting remote sites up to 2.5 miles apart and can reach even greater distances. This wireless solution provided better bandwidth and reliability than simply amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz band it provided protection against outside interference.
Microsoft Dynamics Great Plains allows you to expand and control your company more efficiently by delivering deep availability of decision-driving data and a fast return on investment. Microsoft Great Plains confers important productivity benefits including its ability to extend the reach of your company, manage your financials, computerize financial operations, standardize processes across your business, improve inventory control, increase order accuracy, expand revenue and shorten turnaround time, and maximize free cash flow. Progent can show you how to configure and maintain a robust, secure server and communications foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP consultants to help you derive the full benefits of your Microsoft Dynamics GP software.
Progent can assist you to plan and implement an efficient transition from a UNIX-powered IT environment to a network based on MS Windows and capable of supporting Microsoft's popular office productivity software, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and application experts can show you how to preserve your information and minimize business disruption by developing an efficient migration strategy that protects your current investments in UNIX application and infrastructure. UNIX-to-Windows transition support expertise available from Progent include analysis of existing environment, migration strategy and testing, MS Exchange migration expertise, information and application migration, and processor and mass storage transition and economization.
For small companies in Charlotte or anywhere in North Carolina, Progent provides round-the-clock online support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and diagnostic jobs.
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking engineers, and indicates a consultant's technical skills at the expert level. Cisco qualified CCIEs can resolve even the most complex issues occurring in network infrastructure design, deployment, maintenance, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. CCIEs provide exceptional value because their broad experience enables them to fix even the most intractable problems quickly. In typical instances, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Progent's Microsoft-certified online service professionals offer network problem solving and consulting help for the complete line of Microsoft server and business application technology. Progent is a 
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist you to clean up quicky following a serious penetration. Security services offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; integrating firewalls; building secure techniques for off-site and mobile connectivity; guarding your email system from viruses, spam, and directory harvest attacks; and initiating round-the-clock network monitoring.
