Urgent Phone Technical Support for Charlotte UNIX, Linux, or Solaris NetworksFor small and midsize companies in Charlotte or anywhere in North Carolina, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex connectivity issues, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and disaster recovery preparedness.

Progent's remote support services offer exceptional value because they are equipped with the practical experience and the advanced technology to solve the majority of information system problems rapidly. Efficient support lowers direct costs since solutions take up a smaller number of billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your company saves additionally in incidental costs by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, upset clients, idle workers, and distracted executives.

Progent's billing model for remote support is structured to maximize the impact of your network support investment. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to many online service companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing save you from situations where quick solutions manage to turn into substantial tabs. Progent's skill at handling technical issues quickly results in your company conserving money.

Progent's Remote Service Technologies
Through years of experience, Progent has developed a set of customized technologies and proven methodologies which allow the maximum degree of efficiency for remote consulting and repair for small and midsize business computer systems. Progent provides protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity permits the engineers of Progent's online support team to connect to your company's computer system remotely without violating network security.

Progent's proprietary technical support reporting application stores comprehensive documentation for all service that Progent's customers have been provided. Progent's staff engineers have access to the details of support rendered to every Progent client by any Progent engineer. This archive of issues and responses is organized as a quickly searchable proprietary knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft permit access to additional massive technical databases and allow quick access to vendors' internal support staff with the result that Progent's remote consulting experts can determine the most efficient solutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Charlotte or anywhere in North Carolina or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.

Online Network Support Services Offered Progent
Progent's phone-based technical support engineers offer certified skills in a comprehensive array of products and technologies. This broad range of IT skills enables Progent's consultants to address practically any emergency likely to occur in a small company network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.

To provide assistance to companies with mixed-operating system networks, Progent also provides the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support services Offered by Progent to small businesses in Charlotte and anywhere in the state of North Carolina include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a wide range of information technology such as network architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified administration, and transitioning from older applications to current Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can offer emergency remote help for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco CCIE Consultants for Charlotte, North CarolinaThe Cisco Certified Internetwork Expert credential is the highest recognition for network professionals, and validates an individual's networking skills at the master level. CCIEs can deal with the most intractable problems associated with network infrastructure planning, deployment, management, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs provide excellent value since their depth of experience permits them to find solutions for the most complex problems quickly. In typical instances, less seasoned engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few consulting organizations make CCIEs available to assist small and mid-size companies. Progent offers fast phone contact with a CCIE so your company can get timely help for severe network infrastructure issues that are crippling worker efficiency but are beyond the comfort zone of your ordinary IT service resources. Progent's Cisco CCIE support experts can communicate with your network using sophisticated remote support tools to perform efficient, secure, and affordable analysis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

  • Certified Windows Experts
    Windows Expertise for Charlotte, North CarolinaProgent's Microsoft-certified online support experts can provide computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help you with a broad range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server 2013 application development, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Certified System Security Professionals
    CISSP Qualified System Security Professionals for Charlotte, North CarolinaProgent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of system protection solutions that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to clean up quickly after a serious penetration. Security services available from Progent include: in depth network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from malicious attacks; setting up firewalls; establishing safe techniques for off-site and mobile access; guarding your messaging system against spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support services to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special projects that small companies often request. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows customers to execute major projects economically and on time. Progent's project-based online consulting services include:
  • Call Center Services
    Progent's Call Center service options for small companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are well suited for small businesses who lack the money or time to create an in-house Help Desk Call Center but who want quick response from a reliable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and operates as a transparent reinforcement of your current Call Center resources. Progent's Virtual Help Desk can serve as an escalation alternative for the most difficult technical issues, or be ready in overflow instances when your regular support engineers are too busy.

    Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or revamping your established organization, identifying or enhancing Call Center application software to meet the special demands of your company, or providing occasional online personnel to reinforce your existing Call Center team during high-demand scenarios such as software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk staff of veteran information technology professionals gives your computer users in Charlotte or anywhere in the state of North Carolina instant contact with an effective technical support group with years of background providing phone help and remote troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a crucial contributor to business efficiency, and Progent's aim is to resolve instead of just document technical problems.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Experts staff offers phone-based and in-depth engineering support and training in specific application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, MS Project, MS Word, and MS Office Excel. To learn more information concerning Progent's consulting, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac experts can promote the imaginative aspect of Mac systems by providing remote consulting support and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a variety of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures such as scanning or digitizing audio/video or building an audio/video post production studio.

    Online Network and Server Monitoring Services
    Progent can provide companies in Charlotte, or anywhere in the state of North Carolina, online network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they expand into crashes, remote monitoring can minimize disruptive and costly network crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that support a combination of platforms.

How Your Charlotte Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.

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