Immediate Online Consulting for Charlotte UNIX or Linux SystemsFor small companies located in Charlotte or anywhere in the state of North Carolina, Progent offers help for information systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISSP-accredited security consultants to help with high-level security design and disaster recovery preparedness.

Progent's remote technical support engineers represent exceptional leverage because they are equipped with the practical background and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support lowers direct expenses because solutions accumulate fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company saves even more with indirect expenses by minimizing or eliminating network outages and related losses due to business disruption, upset customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for online help is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone assistance, so you owe just for the services that you actually get. Unlike many online service organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for billing prevent scenarios where quick solutions somehow end up as substantial tabs. Progent's penchant for dealing with technical issues quickly results in your company conserving money.

Progent's Remote Technical Support Tools
Over the years, Progent has refined a set of optimized tools and field-tested methodologies which permit the highest level of effectiveness for online engineering help and troubleshooting for small company IT networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's online support team to access your network without breaching network security.

Progent's proprietary technical support database system keeps detailed histories describing the service that Progent's customers have received. Progent's authorized service personnel have access to the history of services delivered to each Progent customer by every engineer. This history of problems and fixes is organized as an easily retrievable internal knowledge base that allows Progent's online technical professionals to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to manufacturers' internal engineering staff so Progent's remote service experts can determine the most efficient resolutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Charlotte or anywhere in North Carolina or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.

Remote Network Support Services Available from Progent
Progent's remote network support engineers offer advanced credentials in an extensive set of technologies. This wide range of IT skills enables Progent's consultants to resolve almost any crisis that may take place in a small business information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To support businesses with mixed-platform environments, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP specialists, and Information System Security Architecture Professional consultants.

Remote support provided by Progent to companies in Charlotte and throughout the state of North Carolina include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide array of computer technology such as network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and easy administration, and transitioning from older systems to the latest Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide emergency remote assistance for resolving anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX including:

    Major Linux versions for which Progent offers expertise include:

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Consultants for Charlotte, North CarolinaThe Cisco CCIE credential is the top accreditation for networking consultants, and certifies a consultant's technical skills at the expert level. Cisco CCIEs know how to deal with even the most intractable problems occurring in network infrastructure design, integration, maintenance, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying program patches. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to resolve the most intractable problems rapidly. In common instances, less seasoned service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few service organizations make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone contact with a CCIE so your company can receive urgent help for severe network infrastructure issues that are lowering business efficiency but are not within the scope of your ordinary computer maintenance providers. Progent's Cisco CCIE support experts can communicate with your network via sophisticated on-line support tools to provide quick, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's market leading selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Certified Windows Experts
    MS Windows Expertise for Charlotte, North CarolinaProgent's Microsoft-certified remote support professionals can provide network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Exchange 2010 management, SharePoint Server 2013 development, Skype for Business migration support, Lync Server management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad range of online PC desktop support including Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified System Security Experts
    CISSP Qualified System Security Professionals for Charlotte, North CarolinaProgent's qualified CISM and CISSP security consultants offer a variety of security services to improve the immunity of your UNIX/Linux, Solaris, Mac or Windows network against attacks or assist your company to recover quickly after a serious penetration. Security services available from Progent include: in depth network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; setting up firewalls; designing safe mechanisms for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine local resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses often need. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to execute major projects economically and on time. Progent's special online consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk programs for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller companies who lack the money or time to support an internal Call Center but who need fast response from a reliable Call Center with proficient telephone support as well as the available expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent supplement to your established Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as an escalation option to handle the most difficult network challenges, or be available in hectic situations when your regular resources are too busy.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Call Center or revamping your existing organization, evaluating or customizing Help Desk Call Center software products to address the particular needs of your company, or adding occasional phone support personnel to work with your existing Call Center resources during unusually busy events like software migrations, major upgrades, or installing new applications.

    Progent's Call Center staff of experienced information technology consultants gives your clients in Charlotte or anywhere in the state of North Carolina rapid communication with a reliable technical support resource with years of experience delivering phone consulting and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a key driver of company efficiency, and Progent's target is to fix instead of just report network problems.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff provides online professional engineering expertise and training in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and Microsoft Office Excel. To learn additional information about Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can promote the creative facets of Macintosh computing by providing remote consulting support and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific projects like capturing or digitizing audio or video or integrating an audio/video production facility.

    Online Network Monitoring Support
    Progent offers companies in Charlotte, or anywhere in the state of North Carolina, remote network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so that your computer maintenance is proactive and automated. By spotting emerging issues before they grow into crashes, remote monitoring can minimize disruptive and expensive information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that support multiple OS platforms.

How Your Charlotte Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.

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