Fast Phone Support for Charlotte UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in Charlotte or anywhere in North Carolina, Progent offers support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP-accredited security engineers to help with advanced security design and business continuity planning.

Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the practical experience and the advanced technology to solve the majority of information system issues rapidly. This reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally with indirect costs by reducing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for online help is structured to get the most out of your network support investment. Progent bills by the minute for telephone-based consulting, so you pay only for the support that you actually get. In contrast to many online support companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where quick repairs somehow end up as major tabs. Progent's skill at dealing with problems quickly results in your business conserving cash.

Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a set of customized tools and field-proven methodologies that allow the maximum level of effectiveness for online consulting and repair for small and midsize company information systems. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the experts of Progent's remote service group to communicate with your computer system without compromising system security.

Progent's powerful technical support reporting system includes thorough documentation of all support that Progent's clients have been provided. Progent's staff engineers have access to the history of services provided to every customer by any Progent consultant. This database of problems and repairs is stored as an easily searchable proprietary knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and formal relationships with major vendors such as Cisco and Microsoft make available other vast technical databases and allow fast access to manufacturers' internal product engineers so Progent's online service experts can find the most efficient resolutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To access Progent's remote services in Charlotte or anywhere in North Carolina or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.

Online Technical Support Services Provided by Progent
Progent's online technical support experts have advanced credentials in an extensive set of products and technologies. This broad scope of technical skills permits Progent's consultants to manage almost any problem that may occur in a small or midsize company network. Certifications held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.

To support businesses with multi-platform networks, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and ISSAP engineers.

Phone-based technical services provided by Progent to companies in Charlotte and throughout the state of North Carolina include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote support services address a wide range of computer technology including system architecture, email systems, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX and Linux support engineers can provide emergency remote assistance for diagnosing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco CCIE Engineers for Charlotte, North CarolinaThe Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure engineers, and certifies a person's networking knowledge at the master level. Cisco CCIEs can deal with the most difficult issues surrounding network design, deployment, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying software patches. Cisco CCIEs are an excellent value because their broad experience enables them to solve the most complex problems rapidly. In typical instances, less seasoned service providers can struggle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Few consulting organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers quick telephone contact with a Cisco authorized CCIE so you can receive urgent support for serious network infrastructure issues that are hurting business productivity but are not within the experience of your ordinary network service personnel. Progent's Cisco CCIE consultants can tie into your network via sophisticated on-line troubleshooting technology in order to perform quick, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network products.

  • Authorized Microsoft Windows Support
    Microsoft Windows Support for Charlotte, North CarolinaProgent's Microsoft-qualified online service professionals can deliver computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of support engineers who can assist your company with a wide range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad array of remote desktop services such as Microsoft Windows 7 migration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified Network Security Consultants
    CISSP Qualified Network Security Experts for Charlotte, North CarolinaProgent's accredited CISSP and ISSAP network security consultants offer a variety of system protection solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to clean up quickly following a serious breach. Security consulting services available from Progent include: thorough security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from malicious assaults; integrating firewalls; designing secure techniques for off-site and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support services to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract projects that small businesses frequently request. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Expertise
    Progent's Call Center service offerings for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for small organizations who don't have the budget to create an internal Call Center but who require quick response from a dependable Call Center with professional phone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless extension of your established Call Center team. Progent's Virtual Help Desk Call Center can operate as an escalation resource to handle the most difficult computer system challenges, or be ready in those instances when your regular service providers are overwhelmed.

    Progent's Call Center consulting expertise can support you in building an efficient new Call Center or revamping your current organization, identifying or modifying Call Center application software to meet the special requirements of your company, or adding temporary online staff to work with your in-house Help Desk Call Center team during unusually busy scenarios like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center team of seasoned network professionals gives your computer users in Charlotte or anywhere in the state of North Carolina instant contact with an effective network service group with substantial background offering phone consulting and online diagnostics for networks powered by UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk the reputation as a key enabler of business success, and Progent's target is to fix instead of simply report network problems.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply remote advanced engineering support and training in specific application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for popular Microsoft business applications such as CRM, MS Project, Office Word, and Microsoft Office Excel. To read more information about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac consultants can support the creative facets of Mac environments by providing remote consulting support and education in imaging, audio, and video. Progent's consultants offer help in a range of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures like scanning or digitizing audio/video or integrating an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Charlotte, or anywhere in the state of North Carolina, remote computer system monitoring support based on Microsoft Operations Manager 2007, customized by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they evolve into downtime, automated monitoring can head off disruptive and expensive network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or networks that support a mix of OS platforms.

How Your Charlotte Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple Mac computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.

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