Fast Online Consulting for Charlotte UNIX, Linux, or Sun Solaris NetworksFor small companies in Charlotte or anywhere in the state of North Carolina, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and disaster recovery planning.

Progent's remote technical support engineers offer exceptional value because they have the practical background and the sophisticated technology to resolve most information system issues quickly. This lowers immediate costs because service calls require fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more in incidental costs by minimizing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused executives.

Progent's billing model for remote help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed only for the support that you actually get. Unlike typical online support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean model for pricing prevent situations where fast fixes manage to end up as major bills. Progent's skill at solving problems efficiently translates into your company saving money.

Progent's Online Service Tools
Over the years, Progent has developed a collection of customized technologies and field-tested methodologies that promote the highest degree of effectiveness for online consulting and troubleshooting for small and midsize company computer networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to communicate with your network remotely without breaching corporate security.

Progent's proprietary technical support database system maintains extensive histories of the service that Progent's customers have received. Progent's authorized engineers have the benefit of the history of assistance provided to every client by every Progent engineer. This archive of issues and repairs is structured as a readily exploitable proprietary knowledge base that enables Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's advanced certifications and close partnerships with key vendors including Cisco and Microsoft make available other vast support databases and permit quick access to vendors' in-house support staff so Progent's online consulting experts are able to determine the most efficient solutions quickly.

Start Receiving Remote UNIX, Linux, Solaris, or Mac OS X Network Assistance from Progent
To get started with Progent's remote services in Charlotte or anywhere in North Carolina or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's phone-based support experts have certified skills in a comprehensive array of technologies. This wide range of capability permits Progent's engineers to manage almost any problem that may take place in a small company information system. Certifications held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to clients with multi-OS networks, Progent also provides the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Phone-based technical support services Offered by Progent to customers in Charlotte and anywhere in the state of North Carolina include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based consulting services address a wide range of information technology such as network architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy management, and transitioning from legacy systems to the latest Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems enables quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX and Linux support engineers can provide emergency remote assistance for resolving anomalies affecting UNIX/Linux networks powered by leading versions of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco Infrastructure Engineers for Charlotte, North CarolinaThe Cisco CCIE certification is the highest recognition for networking professionals, and validates an individual's technical knowledge at the expert level. Cisco CCIEs know how to handle the most complex challenges surrounding network infrastructure planning, integration, management, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs offer exceptional value since their depth of experience allows them to resolve the most difficult problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Few service providers make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can get immediate support for complex network infrastructure issues that are crippling business productivity but are outside the scope of your ordinary computer maintenance personnel. Progent's Cisco CCIE engineers can tie into your environment via the latest remote troubleshooting technology in order to perform efficient, secure, and economical diagnosis and repair. Progent's CCIEs can provide consulting for all of Cisco's industry-leading family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN technology.

  • Authorized Microsoft Windows Support
    Microsoft Windows Experts for Charlotte, North CarolinaProgent's Microsoft-certified online service engineers can provide computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your company the expertise of consulting professionals who can help you with a broad range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 maintenance, SharePoint Server design, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also offers a wide array of online desktop consulting and support services such as Windows 7 migration, upgrading to 64-bit workstation applications, integrating Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified System Security Specialists
    CISSP Qualified Network Security Consultants for Charlotte, North CarolinaProgent's certified CISM and CISSP security engineers offer a variety of security services to bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your business to clean up rapidly after a damaging penetration. Security support services available from Progent cover thorough security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; setting up firewalls; building secure mechanisms for remote and mobile access; protecting your email infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting services to help companies of all sizes connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special projects that small companies often need. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Expertise
    Progent's Call Center service offerings for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are well suited for small businesses who don't have the budget to support an internal Help Desk Call Center but who want fast response from a dependable Call Center with professional phone support as well as the available expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for larger companies and acts as a transparent addition to your current Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as an escalation resource for the most difficult network problems, or be available in overflow instances when your regular service providers are too busy.

    Progent's Call Center consulting services can assist you in creating an effective new Call Center or revamping your established one, evaluating or customizing Help Desk Call Center application software to address the special requirements of your corporation, or adding temporary online personnel to supplement your internal Help Desk Call Center group during high-demand events such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your customers in Charlotte or anywhere in the state of North Carolina quick communication with an efficient network service group with substantial experience delivering phone consulting and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a solid contributor to company performance, and Progent's intent is to resolve instead of merely track IT problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team provides online advanced engineering support and training in specific application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To learn additional information about Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac experts can nurture the creative components of Macintosh systems by providing phone-based help support and training in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio/video or integrating an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Charlotte, or anywhere in the state of North Carolina, online computer system monitoring services powered by Microsoft System Center Operations Manager, customized by Progent to accommodate your environment so your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they expand into downtime, remote monitoring can avoid disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows systems, or systems based on a combination of platforms.

How Your Charlotte Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.

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