Immediate Online Consulting for Charlotte UNIX, Linux, or Solaris NetworksFor small businesses located in Charlotte or anywhere in North Carolina, Progent offers help for networks based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's online technical support services offer excellent value because they have the practical experience and the sophisticated tools to solve the majority of network issues rapidly. Efficient support lowers direct costs since solutions take up a smaller number of billable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company benefits additionally in indirect expenses by reducing or avoiding system outages and related losses due to business discontinuity, upset clients, idle employees, and de-focused executives.

Progent's pricing model for remote support is designed to get the most out of your network support investment. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to many remote service organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor fixes somehow end up as major bills. Progent's penchant for solving technical issues quickly translates into your company spending less cash.

Progent's Online Technical Support Technologies
Over the years, Progent has developed an arsenal of optimized technologies and field-proven processes that ensure the highest level of effectiveness for online help and repair for small and midsize business computer networks. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco Systems, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the engineers of Progent's remote service group to link to your environment without violating system security.

Progent's powerful customer support database system maintains thorough documentation describing the service that Progent's clients have received. Progent's authorized service personnel have access to the history of support provided to every client by any Progent engineer. This database of anomalies and solutions is organized as a readily searchable proprietary database that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and formal relationships with important industry leaders such as Cisco Systems and Microsoft permit access to additional extensive technical support knowledge bases and permit priority access to vendors' internal support staff so Progent's online consulting specialists can find the best resolutions quickly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Support from Progent
To get started with Progent's phone services in Charlotte or anywhere in North Carolina or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.

Online Support Services Provided by Progent
Progent's online technical service professionals offer advanced credentials in an extensive array of technologies. This broad scope of IT skills permits Progent's engineers to tackle practically any emergency likely to occur in a small or midsize business network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.

To provide assistance to companies with multi-OS environments, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services Offered by Progent to clients in Charlotte and anywhere in the state of North Carolina include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote consulting services cover a wide spectrum of information technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Windows integration, virtual server products for server economization and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can offer emergency online assistance for troubleshooting problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:

    Important Linux variants for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Charlotte, North CarolinaThe Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and indicates an individual's networking knowledge at the master level. Cisco CCIEs can deal with the most difficult challenges occurring in network infrastructure planning, deployment, management, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco Systems' internal support staff in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to resolve the most complex problems quickly. In typical instances, less experienced engineers can struggle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Few support providers make Cisco CCIEs available to support small and mid-size companies. Progent can provide quick phone contact with a Cisco Systems authorized CCIE so your company can get urgent support for serious network issues that are hurting worker productivity but are outside the scope of your ordinary computer maintenance group or consultant. Progent's CCIE engineers can tie into your network via the latest remote troubleshooting technology to provide efficient, secure, and economical analysis and remediation. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network solutions.

  • Authorized Microsoft Windows Experts
    MS Windows Expertise for Charlotte, North CarolinaProgent's Microsoft-certified remote service experts offer network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your organization the expertise of support professionals who can assist your company with a wide variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2013 application development, Microsoft Skype for Business Server migration consulting, Lync Server management and Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online training, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of online desktop services such as Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Qualified Network Security Experts
    CISSP Qualified Network Security Experts for Charlotte, North CarolinaProgent's qualified CISM and CISSP security engineers can provide a range of system protection solutions that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recuperate rapidly following a serious breach. Security solutions available from Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; installing firewalls; building safe mechanisms for off-site and mobile communication; securing your messaging system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support to help businesses of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract projects that small businesses often request. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering services include:
  • Call Center Support
    Progent's Help Desk Call Center support alternatives for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller businesses who lack the resources to build and maintain an in-house Help Desk but who need fast communication with a reliable Help Desk Call Center with professional phone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a seamless reinforcement of your existing Helpdesk team. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle the toughest network problems, or be ready in hectic situations when your other support engineers are swamped.

    Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or enhancing your current organization, evaluating or customizing Call Center software to handle the unique demands of your corporation, or providing temporary phone support personnel to work with your existing Help Desk Call Center team to deal with high-demand events like software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Call Center team of veteran network consultants gives your computer users in Charlotte or anywhere in the state of North Carolina instant contact with a reliable support resource with substantial background delivering telephone-based help and online repair service for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft components. Progent's focus is to give the Call Center perception as a crucial driver of business performance, and Progent's goal is to resolve and not just document network problems.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply remote professional engineering support and education in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Word, and MS Office Excel. For more information concerning Progent's expertise, custom development, and education offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac professionals can promote the artistic aspect of Mac systems by providing remote consulting support and training in imaging, audio, and video. Progent's consultants offer expertise in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio or video or configuring an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Charlotte, or anywhere in the state of North Carolina, remote network and server monitoring support powered by Microsoft Operations Manager, adapted by Progent for your environment so that your network support is proactive rather than reactive. By spotting possible issues before they grow into crashes, system monitoring can minimize disruptive and expensive information system failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows systems, or networks that incorporate a mix of OS platforms.

How Your Charlotte Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or Mac OS X environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.

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