Urgent Remote Consulting for Charlotte UNIX, Linux, or Sun Solaris SystemsFor small companies located in Charlotte or anywhere in the state of North Carolina, Progent provides support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.

Progent's online technical support services offer excellent leverage because they have the real-world experience and the advanced tools to resolve most network problems rapidly. This reduces immediate expenses since service calls take up a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with incidental costs by reducing or eliminating system downtime and associated costs due to business discontinuity, upset clients, unproductive workers, and distracted executives.

Progent's pricing policy for online help is structured to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike typical remote service organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with situations where quick solutions manage to end up as large invoices. Progent's skill at handling problems quickly translates into your business spending less cash.

Progent's Remote Service Technologies
Through years of experience, Progent has developed a collection of customized tools and field-tested methodologies which ensure the maximum level of efficiency for online engineering help and repair for small and midsize company information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology allows the consultants of Progent's online support team to interface to your network remotely without violating system security.

Progent's powerful customer support database application stores extensive records for the support that Progent's customers have received. Progent's team service personnel have the benefit of the records of all help provided to every customer by any consultant. This archive of trouble tickets and repairs is organized as a conveniently searchable internal knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft make available other vast technical support databases and allow quick response from manufacturers' in-house support staff so Progent's online consulting experts can determine the most efficient resolutions quickly.

Initiate Remote UNIX/Linux, Solaris, or Mac OS X Technical Assistance from Progent
To access Progent's phone support in Charlotte or anywhere in North Carolina or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's online network support experts possess credentials in a comprehensive array of technologies. This broad range of IT skills allows Progent's consultants to resolve practically any crisis likely to crop up in a small business information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Associate.

To help clients with mixed-operating system networks, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support provided by Progent to small businesses in Charlotte and anywhere in the state of North Carolina include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a wide array of information technology such as system infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and easy administration, and transitioning from older systems to the latest Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.

    Progent's UNIX and Linux consultants can provide urgent phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Charlotte, North CarolinaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network professionals, and validates a person's networking skills at the master level. CCIEs know how to resolve the most stubborn issues encountered in network design, installation, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs offer exceptional cost-effectiveness since their broad experience enables them to resolve the most difficult problems rapidly. In typical instances, less experienced service providers can wrestle for hours or even days with the same problems that a CCIE can dispose of in a few minutes. Few service providers make Cisco CCIEs available to help small and medium sized businesses. Progent offers fast telephone access to a CCIE so your company can get timely help for complex network infrastructure issues that are lowering worker efficiency but are beyond the experience of your ordinary IT maintenance providers. Progent's Cisco CCIE support experts can tie into your environment by means of the latest on-line troubleshooting technology to provide efficient, secure, and affordable diagnosis and remediation. Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Certified Microsoft Windows Support
    Windows Experts for Charlotte, North CarolinaProgent's Microsoft-qualified online support engineers can provide computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting professionals who can assist you with a broad range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 management, SharePoint 2013 development, Skype for Business Server planning and deployment support, Microsoft Lync Server management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, moving to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.

  • CISM and CISSP Qualified Network Security Experts
    CISSP Qualified System Security Consultants for Charlotte, North CarolinaProgent's qualified CISSP and ISSAP network security engineers can provide a variety of system protection services to enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your business to recover rapidly following a serious breach. Security services offered by Progent include: in depth network security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious attacks; integrating firewalls; designing secure architectures for remote and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support services to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine local IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract projects that small companies frequently need. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Services
    Progent's Help Desk Call Center service offerings for small and midsize companies with environments based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for small businesses who don't have the money or time to create an internal Help Desk but who want fast communication with an effective Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless extension of your established Call Center staff. Progent's Virtual Call Center can act as an escalation option for the most difficult technical issues, or be available in overflow instances when your other service providers are overwhelmed.

    Progent's Call Center consulting support can guide you in building an effective new Call Center or improving your established one, selecting or modifying Call Center software to address the unique needs of your business, or providing occasional online personnel to reinforce your in-house Call Center resources during unusually busy events such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk staff of seasoned network consultants offers your computer users in Charlotte or anywhere in the state of North Carolina rapid communication with a dependable support resource with years of background offering phone support and remote diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a crucial contributor to company productivity, and Progent's aim is to solve instead of just track IT problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group offers remote professional consulting expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Word, and Microsoft Office Excel. To learn more about Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Apple Mac professionals can nurture the artistic aspect of Apple Mac computing by offering phone-based help support and training in graphics, sound, and video. Progent's support professionals can provide assistance in a range of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs like capturing or digitizing audio or video or configuring an audio/video post production studio.

    Remote Network Monitoring Services
    Progent can provide businesses in Charlotte, or anywhere in the state of North Carolina, remote computer system monitoring support centered around Microsoft Operations Manager 2007, enhanced by Progent for your environment so that your network maintenance is proactive rather than reactive. By uncovering potential problems before they evolve into full-scale emergencies, remote monitoring can avoid disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows networks, or environments that incorporate a combination of operating systems.

How Your Charlotte Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Mac OS X environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.

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