Fast Phone Support for Charlotte UNIX or Linux SystemsFor small and midsize businesses located in Charlotte or anywhere in North Carolina, Progent provides help for computer systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISSP-certified security engineers to help with high-level security architecture and business continuity planning.

Progent's online technical support services offer excellent value because they have the practical experience and the advanced tools to resolve most network issues rapidly. Efficient support lowers direct costs since service calls accumulate a smaller number of billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by minimizing or eliminating network outages and related losses due to business discontinuity, upset clients, idle workers, and de-focused executives.

Progent's pricing policy for remote help is structured to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you owe just for the services that you receive. Unlike many remote service companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and clean model for billing avoid situations where speedy. minor solutions somehow turn into big tabs. Progent's skill at dealing with technical issues efficiently translates into your company saving cash.

Progent's Remote Support Tools
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies that permit the maximum degree of efficiency for remote help and repair for small and midsize company information networks. Progent offers protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the consultants of Progent's online support team to connect to your system remotely without breaching corporate security.

Progent's advanced technical support reporting system maintains detailed documentation describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of assistance delivered to each client by every Progent consultant. This history of anomalies and repairs is organized as a quickly accessible support knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft make available other vast support databases and permit fast response from vendors' in-house support staff so Progent's online service experts can find the most efficient solutions quickly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Mac OS X Network Support from Progent
To access Progent's remote support in Charlotte or anywhere in North Carolina or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, visit Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's remote technical service experts possess credentials in a comprehensive set of products and technologies. This broad range of capability permits Progent's engineers to tackle virtually any emergency that may crop up in a small company information system. Certificates awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with multi-operating system environments, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional engineers.

Remote technical services available from Progent to customers in Charlotte and anywhere in the state of North Carolina include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services address a wide spectrum of information technology such as system architecture, messaging solutions, system and operational security, UNIX and Windows integration, virtual server products for server hardware economization and easy administration, and migration from older applications to current Windows or Linux-based solutions. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for troubleshooting anomalies affecting UNIX/Linux networks based on popular versions of UNIX including:

    Important Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Engineers for Charlotte, North CarolinaThe Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and validates a person's technical knowledge at the expert level. Cisco qualified CCIEs can resolve the most stubborn problems encountered in network design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and developing alternate approaches or identifying program patches. CCIEs represent an excellent cost-effectiveness since their broad expertise enables them to resolve even the most intractable problems quickly. In common cases, less seasoned consultants can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Few support organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone contact with a Cisco CCIE so you can receive immediate assistance for severe network problems that are lowering business efficiency but are not within the experience of your ordinary computer support personnel. Progent's Cisco-qualified CCIE engineers can tie into your environment using advanced on-line troubleshooting tools in order to provide fast, secure, and economical analysis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading selection of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, plus VPN solutions.

  • Authorized Windows Support
    MS Windows Experts for Charlotte, North CarolinaProgent's Microsoft-certified online service engineers can provide network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your company the expertise of support engineers who can help your company with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2013 design, Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad array of remote desktop support and troubleshooting services including Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Certified System Security Experts for Charlotte, North CarolinaProgent's accredited CISM and CISSP network security consultants can provide a range of system protection services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to clean up rapidly following a damaging penetration. Security support services offered by Progent cover comprehensive security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; configuring firewalls; establishing secure architectures for remote and mobile access; guarding your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small businesses frequently request. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows clients to execute major projects within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Services
    Progent's Call Center service options for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing support services are intended for smaller organizations who lack the budget to support an internal Help Desk Call Center but who require fast response from a reliable Call Center with proficient phone support as well as the in-depth expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless extension of your established Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as an escalation option for complex network challenges, or be ready in those situations when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center consulting support can support you in building an effective new Call Center or enhancing your current organization, selecting or enhancing Help Desk Call Center software products to meet the unique demands of your corporation, or adding occasional phone support staff to work with your internal Call Center group to deal with demanding scenarios such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center team of experienced information technology consultants gives your computer users in Charlotte or anywhere in the state of North Carolina fast communication with an efficient support resource with substantial experience delivering phone support and online repair service for computer environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a key driver of business productivity, and Progent's intent is to solve and not merely track IT issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth consulting support and education in specific business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. To learn more information on Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can nurture the creative aspect of Apple Mac computing by delivering phone-based consulting support and education in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common jobs like capturing or digitizing audio or video or integrating an audio/video post production studio.

    Remote Network Monitoring Support
    Progent offers businesses in Charlotte, or anywhere in the state of North Carolina, remote network monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so that your computer support is proactive and automated. By exposing possible problems before they cause crashes, remote monitoring can head off stressful and costly service crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or environments based on multiple platforms.

How Your Charlotte Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.

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